I RECENTLY BOUGHT A 1999 MERCURY MYSTIQUE. AT 68,900 MILES THE FUEL PUMP ON THE CAR FAILED. I WAS IN THE PROCESS OF GETTING IT FIXED AND MY MECHANIC SHOWED ME THE OLD FUEL PUMP AFTER HE'D REMOVED IT FROM THE CAR. THE GROUND WIRE WAS BASICALLY FUSED TO THE SIDE OF THE PLASTIC WHICH MY MECHANIC ASSURED ME SHOULD NOT BE THE CASE. I WAS TOLD THAT IT COULD HAVE CAUSED AN EXPLOSION AT ANY TIME. I WILL BE LODGING A FORMAL COMPLAINT WITH THE FORD/MERCURY COMPANY AS WELL BUT I THOUGHT THAT ANYONE ELSE WHO OWNS A CAR OF THIS TYPE SHOULD KNOW ABOUT THIS DANGER AS WELL. *AK
1999 Mercury Mystique complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →
WHILE DRIVING AT ANY SPEED DRIVER'S VISIBILITY WAS BLOCKED BECAUSE THE DASHBOARD WAS PULLED FROM THE PANEL. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. *AK
VEHICLE WAS INVOLVED IN A COLLISION, THE VEHICLE HIT A CONCRETE DIVIDER AND ROLLED INTO A DITCH. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED INJURIES. VEHICLE WAS TOTALED. *AK *JB
CONSUMER NOTICED THAT INSTRUMENT PANEL WAS SEPARATING FROM THE FRONT WINDSHIELD. DEALERSHIP WILL BE NOTIFIED OF THE PROBLEM. *AK
CONSUMER WAS TRAVELING AT 45 MPH AND TOOK HIS EYES OFF THE ROAD FOR A SPLIT SECOND AND DROVE INTO A DITCH, HITTING A CONCRETE DRAINAGE WALL. UPON IMPACT, NONE OF THE AIRBAGS DEPLOYED. DRIVER SUSTAINED A BROKEN BACK. *AK
THE DASH BOARD OF MY 1999 MERCURY MISTIQUE IS WARPING TO THE POINT THAT MY FORWARD VISIBILITY IS OBSTRUCTED AND THE DEFROSTERS CANNOT EFFECTIVELY CLEAR THE WINDSHIELD. *AK
WHILE DRIVING ENGINE AND OVERDRIVE LIGHTS ILLUMINATED. *AK
WHILE DRIVING, THE VEHICLE MADE A SQUEALING NOISE. THE DEALER DETERMINED THAT TIMING BELT PULLEY WAS THE CAUSE OF THE PROBLEM. *AK THE REAR BRAKES HAD TO BE REPLACED, INCLUDING THE DRUMS DUE TO AN OIL LEAK. *JB
DASHBOARD WARPAGE....CANNOT SEE WELL OUT OF WINDSHIELD. CALLED MERCURY/FORD CUSTOMER SERVICE AND THEY SAID THEY WOULD NOT HONOR RECALL . THIS IS THE TYPE OF THING THAT MAKES YOU NOT WANT TO BUY THAT BRAND OF VEHICLE EVER AGAIN AND I WLL NOT EVER BUY A MERCURY AGAIN NEW OR USED.*AK
WHILE DRIVING AT ANY SPEED, THE VEHICLE STALLED IN TRAFFIC. THE VEHICLE IS CURRENTLY AT THE DEALER. THE MECHANIC WAS UNABLE TO DETERMINE OR DUPLICATE THE PROBLEM. *JB THE CONSUMER TALKED TO ANOTHER CONSUMER WHO EXPERIENCED THE SAME PROBLEM AND THE PROBLEM WAS WITH THE MODULE THAT CONTROLLED THE COMPUTER MODULE (POSSIBLY THE IGNITION MODULE) AND A FLIGHT RECORDER WAS ADDED AND FOUND THE INTERMITTENT PROBLEM. (THE PROBLEM HADN'T BEEN EXPERIENCE SINCE PER THE CONSUMER WHO EXPERIENCED THIS SAME PROBLEM, NOT THE CONSUMER OF THIS LETTER) *SC
I HAVE NOT HAD ANY OF THESE PROBLEMS REPAIRED. MY MECHANIC SAID IT WOULD COST MORE THAN THE CAR IS WORTH, AND EVEN WORSE, IT ISN'T PAID FOR YET!!!!
ENTIRE DASHBOARD HAS LIFTED UP AT THE WINDOW/ VENT AND RUNS THE ENTIRE LENGTH OF THE DASHBOARD. PROBLEM STARTED DIRECTLY UNDER THE FRONT WINDSHIELD BUT HAS PROGRESSED AT A VERY QUICK RATE. THIS HAS BECOME A SEVERE SAFETY ISSUE BECAUSE IT BLOCKS PART OF MY VIEW WHILE DRIVING AND IS CLOSELY CONNECTED TO THE PASSENGER AIRBAG. THE HEATER/AIR CONDITIONER/VENT ON THE DASHBOARD DOES NOT WORK PROPERLY BECAUSE OF THE SEVERE CURL. WE ARE VERY CONCERNED ABOUT THE SAFETY OF THE AIRBAGS AND IF THEY WOULD DEPLOY PROPERLY IF AT ALL IN THEIR LOCATION AND CONDITION. THIS IS OBVIOUSLY A MANUFACTURING DEFECT BUT NO ONE WANTS TO HONOR THE REPAIR REQUEST.*AK
I HAVE TO DATE HAD 4 STARTERS REPLACED IN MY 99 MERCURY MYSTIQUE 2.5L V6. I HAVE HAD CONCURRENT IDLING PROBLEMS/SURGING THAT LEADS TO JERKING AND STALLING. DASH WARPAGE WHICH IS NOW CAUSING A BLOCKAGE OF THE VENTING SYSTEM CAUSING A DEFROST PROBLEM. PROBLEMS WHEN DRIVING IN THE RAIN (LOSS OF POWER STEERING). ALL OF THESE ISSUES HAVE BEEN BROUGHT TO THE DEALERSHIPS/SERVICE DEPT.'S ATTENTION. AS WELL I HAVE CONTACTED THE FORDS CUSTOMER RELATIONS CENTER AND THEY WILL NOT HONOR THEIR RECALLS FOR MY VEHICLE. HERE IS WHAT HAPPENED THE 4TH TIME THE STARTER WENT OUT. ON NOVEMBER THE 20TH AT 7:00AM (DURING RUSH HOUR TRAFFIC) MY CAR STARTED MAKING A HORRIBLE WHIRRING NOISE BEHIND THE STEERING WHEEL COLUMN. AS I WAS TURNING LEFT AT A BUSY INTERSECTION I CAN HEAR THE CAR STARTING TO DIE FROM THE BATTERY BEING DRAINED. UPON TRYING TO TURN THE CAR OFF THE STARTER WOULD NOT DISENGAGE. EVENTUALLY AFTER REPEATED ATTEMPTS TO TURN IT OFF THE CAR DIED FROM THE BATTERY BEING DRAINED. THE CAR WAS TOWED TO 32 FORD IN BATAVIA, OH. I ONCE AGAIN EXPLAINED TO THEM THE SYMPTOMS THAT LED UP TO THE PROBLEM WITH THE RAMPANT IDLING/SURGING AND THE WHIRRING NOISE BEHIND THE STEERING COLUMN. THE SAME DAY THEY CALLED AND TOLD ME THE CAR WAS READY FOR ME TO PICKUP AND THAT THEY HAD REPLACED THE STARTER AGAIN. I ASKED ONCE AGAIN IS THERE ANY EXPLANATION AS TO WHY THIS IS HAPPENING. THEIR RESPONSE WAS IT WAS A MANUFACTURER DEFECT. I SAID 4 TIMES A MANUFACTURER DEFECT?? HOW IS THAT POSSIBLE. SOMETHING MUST BE CAUS
I HAVE A 1999 MERCURY MYSTIQUE. I REPLACED MY DASHBOARD DUE TO WARPAGE UNDER MY ONE YEAR WARRANTY. I RECEIVED A RECALL FOR THE DASHBOARD AFTER THE ORIGINAL HAD BEEN REPLACED. THIS PAST SUMMER MY DASHBOARD STARTED TO WARP AGAIN. I CONTACTED HUNT FORD IN LA PLATA MD, BUT WAS TOLD THAT THERE WAS NOTHING THEY COULD DO ABOUT IT SINCE THE WARRANTY HAD EXPIRED. I AM CURRENTLY EXPERIENCING AN INCREASE IN THE WARPING. THE PORTION OF THE DASH THAT HOLDS THE VENT IS CURLING OUTWARD, AND THE DASH IS RISING UP. I VERY CONCERNED ABOUT HOW FAR UP THE WINDSHIELD THAT THE DASH WILL RISE. I DO NOT FEEL THAT A COMPANY WHO ISSUES A RECALL HAS THE RIGHT TO END THAT RECALL WHEN THE PROBLEM OBVIOUSLY DOES NOT END. THANK YOU FOR YOUR TIME AND ASSISTANCE WITH THIS COMPLAINT.*AK
HEATER DID NOT WORK PROPERLY. VEHICLE WAS TAKEN TO DEALER, AND THE BLOWER SWITCH WAS REPLACED. ALSO, CONSUMER HEARD A LOUD SQUEALING SOUND WHEN DEPRESSING THE BRAKES. ROTORS WERE REPLACED ON BOTH SIDES OF THE VEHICLE. THE DASHBOARD BEGAN TO RISE UP FROM THE DASHBOARD MOUNT. DEALER HAD NOT YET RESOLVED THE DASHBOARD PROBLEM. MANUFACTURER WOULD BE INFORMED OF THE MYRIAD OF PROBLEMS CONSUMER WAS HAVING.*AK
ENTIRE DASHBOARD IS LIFTING, AND HAS STARTED COVERING THE VENTS FOR THE DEFROSTER. *AK
DASHBOARD CURLED UP, BLOCKING DRIVER'S VISIBILITY. *AK
DASHBOARD IS SEPARATING FROM STRUCTURE AND RAISING UPWARDS IN FRONT OF THE WINDSHIELD. AS A RESULT, DEFROSTER IS NOT FUNCTIONING PROPERLY, AND WINDOWS ARE NOT BEING CLEARED.*AK
THE DASHBOARD RECEDED FROM THE WINDSHIELD. CAUSE UNKNOWN. *AK THE VENT SECTION ACROSS THE DASH CURLED, THEREFORE THE COVER WOULD NOT STAY. THIS CAUSED A REFLECTION ON THE WINDSHIELD WHICH CAUSED POOR VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER WHO TOLD THE CONSUMER ABOUT A RECALL RELATED TO THIS FAILURE. THE CONSUMER CALLED THE MANUFACTURER AND REQUESTED A REPAIR KIT. *SCC *NLM
CONSUMER CALLED THE DEALER ABOUT RECALL# 99V060000 CONCERNING VEHICLES WITH AUTOMATIC TRANSMISSION WHICH UTILIZE A PARK/LOCK SOLENOID. IF IT IS POSSIBLE TO ROTATE THE IGNITION KEY TO LOCK POSITION AND REMOVE KEY WITHOUT SHIFT LEVER BEING IN PARK, THESE VEHICLES DO NOT COMPLY WITH REQUIREMENTS OF FMVSS NO. 114 CONCERNING "THEFT PROTECTION." THEREFORE, VEHICLES THAT COME WITH IGNITION KEY REMOVABLE IN GEAR POSITION OTHER THAN PARK, WILL HAVE STEERING COLUMN REPLACED. DEALER STATED THAT THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT HAD TO MANY MILES TO PERFORM RECALL REPAIRS. *AK
I PURCHASED A 1999 MERCURY MYSTIQUE GS FROM PREMIER LINCOLN-MERCURY IN COLLINSVILLE, IL IN APRIL 2000. LAST WEEK I NOTICED THAT THE DASHBOARD WAS BEGINNING TO WARP. THE PROBLEM HAS GROWN STEADILY IN THE PAST SEVERAL DAYS, AND THE DASH IS NOW SO WARPED THAT THE FRONT DEFROSTER VENTPLATE POPPED OFF THE DASH. I KNOW THAT FORD OFFERED FREE REPAIR OR REPLACEMENT FROM AUGUST 2001 THROUGH AUGUST 2002 PURSUANT TO OWNER NOTIFICATION PROGRAM 01B78. HOWEVER, THE TERMS OF THE PROGRAM MADE IT CLEAR THAT NO REPAIR OR REPLACEMENT WOULD BE EFFECTED UNLESS THE PROBLEM WAS EVIDENT. UNFORTUNATELY, AS MY DASH DID NOT BEGIN WARPING UNTIL VERY RECENTLY, FORD CUSTOMER SERVICE REPS AND THE SERVICE MANAGER AT THE DEALERSHIP HAVE INFORMED ME THAT THERE IS NOTHING THAT CAN BE DONE. FORD WAS OBVIOUSLY AWARE THAT THE DASHBOARDS WERE DEFECTIVE, ELSE IT WOULD NOT HAVE VOLUNTARILTY IMPLEMENTED ONB 01B78. I CANNOT UNDERSTAND WHY THOSE OWNERS WHOSE DASHBOARDS DID NOT BEGIN TO WARP UNTIL AFTER AUGUST 31, 2002 SHOULD BE DISTINGUISHED FROM OTHER OWNERS WHOSE DASHES WARPED PRIOR TO AUGUST 31, 2002. I SEE NO QUALITATIVE DIFFERENCE BETWEEN THE TWO. I REGARD THIS AS A SAFETY ISSUE - THE WARPED DASH IS INTERFERING WITH MY VISIBILITY, IMPEDED OPERATION OF THE WINDSHIELD DEFROSTER, AND MIGHT POSSIBLY INTERFERE WITH AIRBAG DEPLOYMENT. I AM EXPLORING THE POSSIBILITY OF FILING A CLASS ACTION AGAINST FORD, AND WOULD LIKE TO HEAR FROM OTHER CONTOUR AND MYSTIQUE OWNERS WHO HAVE HAD SIMILAR PROBLEMS.
THE VEHICLES ELECTRICAL WIRING BURNED WHILE DRIVING WHICH CAUSED SMOKE TO EMIT FROM UNDER THE HOOD. *CB *NLM
1999 MERCURY MYSTIQUE ELECTRICAL SYSTEM FAILING. CORROSION AND OVERCHARGING OVER ELECTRICAL WIRES. WAS INFORMED BY REPAIR SHOP THAT HE HAD SEEN THIS PROBLEM WITH ANOTHER FORD CONTOUR. ELECTRICAL WIRING HARNESS IS NOT PUT TOGETHER PROPERLY.*AK
THE DASHBOARD IS COMPLETELY SEPARATING FROM THE WINDSHIELD. CAUSE UNKNOWN.*AK
THE WINDSHIELD WIPERS DO NOT ALWAYS WORK WHEN NEEDED. I HAVE TAKEN THE CAR TO DEALERS SEVERAL TIMES SINCE PURCHASING CAR BUT NO REMEDY HAS BEEN FOUND FOR THE PROBLEM. *JB
THE FRONT DASH BOARD CAME APART, WHICH CAUSED THE DEFOGGER VENT TO BE INOPERATIVE. *TT *JB
THE DASHBOARD CURLS UP INTO THE WINDSHIELD WHICH CAUSES POOR VISIBILITY. THE DRIVER CANNOT SEE OVER THE DASHBOARD. THE PROBLEM WAS FIXED BEFORE UNDER WARRANTY. *AK
CONSUMER CALLED COMPLAINING WHILE DRIVING THE VEHICLE AT 60MPH, SUDDENLY THE BACK WINDSHIELD FALL OFF OF THE FRAME, DEALER HAS BEEN NOTIFIED . PLEASE PROVIDE FURTHER INFORMATION. TS
CONSUMER STATES VEHICLE'S DASHBOARD IS BUCKLED CAUSING DEFROSTER TO MALFUNCTION WHICH MAKES FRONT WINDSHIELD IMPOSSIBLE TO SEE THROUGH. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
WARPAGE FAILURE OF FRONT DASHBOARD RESULTS IN INADEQUATE WINDOW DEFROSTING AND HEATING LEADING TO AN UNSAFE CONDITION IN RAIN OR SEVERE WEATHER. RECALL NOTICE BY MANUFACTURER WAS NOT HONORED AT LOCAL DEALERSHIP. DT
IN AUGUST 2001, I RECIEVED A LETTER FROM MERCURY/FORD MOTOR STATING "THE COVER ON YOUR INSTRUMENT PANEL MAY WARP". I IMMEDIATELY CALLED THE DEALER AND MADE AN APPOINTMENT TO HAVE THE CAR CHECKED ON 09/22/2001. I HAVE THE LETTER THAT WAS SENT TO ME AND THE INVOICE FROM THE DEALER STATING "NO WARPAGE CHECKED OK AT THIS TIME". I WAS ADVISED BY JOSEPH CAPEZZUTO TO KEEP THE LETTER FOR FUTURE IF NEEDED. IN THE MIDDLE OF SEPTEMBER 2002 I NOTICED THAT THE BLACK PLASTIC PIECE WAS LOOSE ON ONE SIDE. I PUSHED IT IN TO PLACE SEVERAL TIMES. IT WAS NOT UNTIL OCTOBER 2002 THAT I REALIZED THAT IT WAS WARPING WITH THE PANEL BEGAN TO RAISE. IT IS SEVERAL INCHES HIGH BLOCKING THE LOWER VIEW OF THE WINDSHIELD. I TOOK IT TO A LOCAL FORD DEALER AND WAS ADVISED TO LEAVE IT THAT NIGHT FOR NEXT DAY SERVICE. THE NEXT DAY I WAS TOLD IT WAS NOT COVERED DUE TO THE DEADLINE EXPIRED AUGUST 31, 2002. ALL I WANT IS FOR FORD TO REPLACE THE DEFECTIVE PART THAT THEY INSTALLED IN MY CAR IN THE FIRST PLACE. THANK YOU DT
MR
RECALL 01 F 139 000/INSTRUMENT PANEL:DEALER, CAVENAUGH FORD CO. IN BLACKROCK, AR. PHONE# 870/878--6251 REFUSED TO HONOR RECALL. THE CONSUMER NEVER RECEIVED THE RECALL AND THE DEALER STATED THAT THE RECALL EXPIRED AUGUST 31, 2002. *AK THE CONSUMER STATES THAT THE INSTRUMENT PANEL HAS RISEN ABOUT 6 INCHES. THE CONSUMER IS COCERNED WITH THIS AFFECTING THE PASSENGER AIR BAG. *SCC
RECALL NOT DONE IN A REASONABLE AMOUNT OF TIME. NO PARTS AVAILABLE.*JB
WHILE DRIVING AT ALL SPEEDS, THE VEHICLE WILL STALL, WITHOUT WARNING. THE CONSUMER IS HAVING THE IGNITION MODULE REPLACED AT HER ON EXPENSE, DUE TO A SIMILAR PROBLEM THAT OTHER MODELS WERE EXPERIENCING, HOWEVER CONSUMER IS NOT SURE IF THE STALLING PROBLEM IS DUE TO THE FAULTY PART. *JB *SCC
DASHBOARD IS COMING LOOSE AND MAY CAUSE A PROBLEM WIITH PASSENGER AIR BAG. DEALER WAS NOT CONTACTED AT THIS TIME. *AK *TT
ELECTRICAL SHORT IN INTERIOR FUSE WIRE PANEL CAN CAUSE THE AN ENGINE FIRE. *AK
I OWN BOTH A 1998 AND 1999 MERCURY MYSTIQUE WITH THE 2.5L V6 ENGINE. WHEN TRAVELING THROUGH STANDING WATER OR EVEN IN A HEAVY RAINSTORM THE POWER STEERING WILL FAIL, THE GENERATOR FAILURE LIGHT WILL LIGHT, AND THE SERPENTINE BELT WILL WHINE. THIS CAN LAST FROM 30 SEC TO A FEW MINUTES, AND REQUIRES ONE TO STOP DRIVING AS THE CAR IS NO LONGER STEERABLE. I HAVE TAKEN MY 1998 TO THE DEALER TWICE FOR THIS AND THEY HAVE REPLACED THE BELT AND TENSIONER TWICE. THIS HAS NOT CHANGED THE PROBLEM, AND THE DEALER CALLED THE MANUFACTURER FOR HELP AND THEY HAD NO FURTHER INFORMATION OR SUGGESTIONS. I FEEL THAT THIS IS A DESIGN FLAW FOR THIS SPECIFIC ENGINE WHICH COULD RESULT IN A SERIOUS ACCIDENT IF EVASIVE MANEUVERS WERE REQUIRED WHILE DRIVING THRU STANDING WATER. I NOTE TWO OTHER SIMILAR COMPLAINTS ON YOUR WEBSITE. FORD SHOULD DESIGN A FIX FOR THIS IMPORTANT SAFETY ISSUE.*AK
WITHOUT WARNING CONSTANT NOISE AND BRAKE FAILURE. MECHANIC HAS REPLACED BRAKES 3 TIMES FREE OF CHARGE. CURRENTLY, MECHANIC AND MANUFACTURER STATED THERE WAS NOTHING THAT COULD BE DONE. *AK
VEHICLE WAS GOING 25-30MPH AND ANOTHER VEHICLE COMING NORTH TRIED TO MAKE A LEFT TURN AND THE TWO VEHICLES COLLIDED. CONSUMERS VEHICLE WAS HIT HEAD-ON. AIR BAGS DID NOT DEPLOY. CONSUMER HAD NECK/ SHOULDERS/ KNEES AND BACK INJURIES, CONSUMER WAS CURRENTLY TRYING TO CONTACT FORD TO FIND OUT WHY AIR BAGS DID NOT DEPLOY.*AK *SLC
CONSUMER'S VEHICLE WAS IN PARKING LOT WHEN CONSUMER TAPPED THE ACCELERATOR LIGHTLY, THEN SUDDENLY ENGINE ROARED, AND VEHICLE ACCELERATED ON IT'S OWN UP TO 40-50 MPH. CONSUMER COULD NOT SLOW DOWN VEHICLE, AFTER 50-100 YARDS VEHICLE CRASHED INTO GUARDRAIL, CAUSING EXTENSIVE DAMAGE TO VEHICLE. NO INJURIES.*AK *TT
VEHICLE STALLED AT HIGHWAY SPEED, TAKEN TO DEALER 4 TIMES. REPLACED A FUSE, AND SAID THERE WAS NO PROBLEM WITH VEHICLE. VEHICLE HAS STALLED 5 TIMES.*AK
FRONT END KEEPS VIBRATING. VEHICLE VIBRATES MORE WHEN SPEED IS UP TO 60 OR 70MILES PER HOUR.CONSUMER HAD VEHICLE IN SHOP FOR FRONT END, AND THEY CHECKED BRAKES, ROTATED TIRES AND CHECKED TRANSMISSION, BUT STILL DID NOT REMEDY PROBLEM.*AK
CONSUMER RECEIVED RECALL NOTIFICATION (00S03)HOWEVER CONSUMER STATES BRAKES ARE STILL MAKING NOISE, CONSUMER TOOK VEHICLE IN FOR SERVICE ON AUG 2, 2001 AND WAS INFORMED THAT THERE IS GLAZE ON THE BRAKES AND WILL EVENTUALLY WEAR OFF, HOWEVER CONSUMER STATES THE NOISE HAS BEEN GOING ON FOR THE PAST YEAR.*JB
THE CAR HAS BEEN IN THE DEALERSHIP SERVICE DEPT MORE THAN I SEEM TO HAVE IT..FOR MANY DIFFERENT PROBLEMS. NEEDED A NEW ENGINE AT 23K,AIRCONDITIONER BROKEN AT 24K,THE CAR SHAKES AND VIBRATES HAD IT IN THE SHOP MANY TIMES STILL SHAKES! ROTORS ARE PULSING AGAIN HAD THEM TURNED TWICE ALREADY,NEEDS TO GO IN THIS AUG FOR A PEELING CLEARCOAT CORRECTION ON THE PASSENGER SIDE 2 DAYS TO PAINT..AND THE CAR ONLY HAS 26K HELP! AND FORD HAS BEN TERRIBLE WITH DEALING WITH PROBLEMS AND NEVER PROVIDES LOANERS EVEN WHEN THEY HAD MY CAR FOR 3 WEEKS!*AK
ENTIRE DASHBOARD HAS LIFTED UP AROUND THE VENT FOR THE HEATER/AIR/DEFROSTER WHICH RUNS THE LENGTH OF THE FRONT DASHBOARD OF THE VEHICLE. PROBLEM IS LOCATED DIRECTLY UNDER THE FRONT WINDSHIELD. IT DOES CAUSE A SAFETY ISSUE FOR ME FOR TWO REASONS. IT BLOCKS PART OF MY FIELD OF VIEW OUT THE FRONT WINDOW. ALSO THE DEFROSTER DOES NOT VENT PROPERLY TO THE WINDOW MAKING IT DIFFICULT TO SEE OUT THE WINDOW. I AM ALSO CONCERNED ABOUT THE SAFETY OF THE AIRBAGS. THANKFULLY I HAVE NOT HAD TO USE THEM HOWEVER, I AM CONCERNED BECAUSE THE DASHBOARD HAS BECOME UNGLUED. IT IS OBVIOUSLY A MANUFACTURING DEFECT AND I AM CONCERNED THAT THE INSTABILITY OF THE DASH PANEL MAY MAKE THE AIRBAG REFUSE TO DEPLOY OR DEPLOY IMPROPERLY.
FIRST INCIDENTS OCCURRED SEVERAL TIMES BETWEEN 9,000 AND 25,000 MILES WHILE PULLING INTO DRIVEWAY AT LOW SPEED WHERE THERE CAN BE STANDING WATER WHEN IT RAINS. POWER STEERING FAILED FROM BELT SLIPPAGE. ON 7-3-2001 WHILE DRIVING ON A CITY STREET THROUGH REASONABLE CURB-SIDE WATER ON A RAINY AFTERNOON THE POWER STEERING FAILED AT N INTERSECTION. THIS IS A SERIOUS DESIGN FLAW. THE BELT PULLIES ARE LOCATED IN SUCH A PLACE THAT THE TIRES SPLASHING THROUGH SHALLOW STANDING WATER CAUSES THE BELTS TO SLIP AND STEERING AND ELECTRICAL SYSTEM TO FAIL (ALTERNATOR) *AK
WHEN PUTTING KEY INTO THE IGNITION IGNITION WILL SOMETIMES TURN, AND SOMETIMES IT WILL NOT. HAS NOT CONTACTED DEALER.*AK
DASHBOARD INSIDE OF VEHICLE HAS LIFTED UP AND PULLED FROM PANEL. ALSO, VEHICLE CUT OFF WITHOUT PRIOR WARNING. DEALERSHIP WAS AWARE OF PROBLEM.*AK
BRAKE HOSE WAS RUBBING AGAINST FRAME AND SUSPENSION. ALSO, FRONT BRAKE ROTOR KEPT WARPING, AND DEALERSHIP MECHANIC REPLACED BRAKES AT 4000 MILES . THIS WAS FOURTH PAIR OF BRAKES.*AK FRONT BRAKE ROTORS WARP AND NEED REPLACED EVERY 4000 MILES. *SLC
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1999 Mercury Mystique → · Every Mystique year → · How the figures are calculated →