2011 Lexus ES350

Routine

Owners filed 153 complaints about this vehicle with federal regulators, most often about the airbags. It has been recalled 3 times.

Not among the Lexus ES350 years to avoid. Which Lexus ES350 years to avoid →

When it fails
020k40k60k90k120k200k
50,000 milesMedian miles at failure

25 complaints record an odometer reading. Failures cluster around 50,000–60,000 miles.

Most common 2011 Lexus ES350 problems

143 of the 153 complaints (93%) are about the airbags.

ComponentReportsCrashesFiresInjuries
Air Bags · airbags143
503
Vehicle Speed Control · throttle and acceleration2
202
Unknown or Other2
000
Tires1
000
Structure › Body · body and frame1
000
Exterior Lighting · headlights1
000
Equipment › Electrical › Navigational System(global Positioning System)1
000
Engine1
000
Electrical System1
001

3 safety recalls

Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module19V741000
Filed Oct 17, 2019928,220 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy. Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.

Air Bags › Frontal › Passenger Side › Inflator Module19V005000
Filed Jan 9, 20191,299,448 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Toyota is also recalling certain 2011-2013 Toyota Corolla, Corolla Matrix, Lexus IS250, IS350, 2011-2016 4Runner, 2011-2015 Scion xB, Lexus IS350C, IS250C, 2011-2014 Toyota Sienna, Lexus IS-F, 2011-2017 Lexus GX460, and 2011-2012 Lexus ES350 vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Toyota is also recalling certain 2010-2013 Toyota Corolla, Corolla Matrix, Lexus IS350, 2010-2016 4Runner, 2010-2013 Lexus IS250, 2010-2015 Scion xB, Lexus IS350C, IS250C, 2010-2017 Lexus GX460, 2010-2014 Lexus IS-F, and 2010-2012 Lexus ES350 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy. Toyota will notify owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began February 15, 2019. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.

Air Bags › Frontal › Passenger Side › Inflator Module16V340000
Filed May 23, 20161,754,517 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles of these model years and models that were not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy. Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).

All 3 campaigns on file, newest first.

What owners reported

Newest filings
Vehicle Speed ControlCrash1 injured
Filed Aug 13, 202089,000 milesNC

TL* THE CONTACT OWNED A 2011 LEXUS ES350. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 70 MPH, WITHOUT WARNING AN ABNORMAL NOISE WAS HEARD COMING FROM THE PASSENGER WHEEL AND WITHIN SECONDS HE LOST CONTROL OF THE VEHICLE CRASHING INTO A DITCH AND FLIPPING OVER. THE DRIVER DEPRESSED THE BRAKE PEDAL AS THE VEHICLE SLID ON THE WET ROADWAY DUE TO THE RAIN. THE DRIVER WAS EJECTED FROM THE VEHICLE THRU THE WINDSHIELD AS THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED A BROKEN HIP AND FACE LACERATION AS HE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. A POLICE REPORT WAS MADE. THE INSURANCE COMPANY WAS CONTACTED AND TOWED THE VEHICLE TO A LOT WHERE IT WAS DEEMED A TOTAL LOSS. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AS A CLAIM WAS FILED. HOWEVER NO FURTHER ASSISTANCE WAS TAKEN. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *DT

Air Bags
Filed Feb 9, 201956,000 milesUT

THIS WEB SITE (THE NHTSA) SAYS THERE IS NO RECALL ON THIS VIN, BUT TOYOTA/LEXUS SITE SAYS THERE IS, FOR THE AIRBAGS. THIS MISLEADING INFORMATION ON A GOVERNMENT WEB SITE CAN BE DANGEROUS.

Air Bags
Filed Aug 6, 2018CA

N/A

Structure › Body
Filed Apr 4, 2018PR

1. BODY PAINT HAS DETERIORATED GREATLY ON ROOF, FRONT HOOD AND TRUNK, PICTURES ATTACHED. 2. LEATHER SEATS DETERIORATED. DRIVER SEAT BROKE IN VARIOUS PARTS. PASSENGER AND REAR SEATS ALSO DETERIORATING. PICTURES ATTACHED. DATE RECORDED ON THE WHEN DID THIS HAPPEN FIELD IS AN APPROXIMATE WHEN WE FIRST NOTICED THE IMPLICATION OF THESE ISSUES.

Air Bags
Filed Feb 14, 201829,300 milesTX

TAKATA RECALL - NO INCIDENT YET

Unknown or Other
Filed Jan 30, 201880,000 milesTX

EXPLODING SUNROOF

Air Bags
Filed Nov 19, 201756,000 milesCA

TAKATA RECALL - HAVE CALLED THE DEALER THREE DIFFERENT TIMES AND SAYS PARTS AREN'T AVAILABLE

Air Bags
Filed Nov 15, 2017CA

TAKATA RECALL RECEIVED A RECALL NOTICE IN JULY 2016. RECEIVED NO CONTACT FROM THE MANUFACTURER ABOUT SCHEDULING REPAIRS. CONTACTED THE MANUFACTURER IN MARCH 2017. I WAS TOLD THAT THEY HAD NO IMMEDIATE PLANS TO REPLACE THE AIRBAGS DUE TO LACK OF REPLACEMENT PARTS. MY VEHICLE IS SEVEN YEARS OLD, AND BASED ON THE INFORMATION PUBLISHED REGARDING DEGRADATION OF THE ORIGINAL AIRBAGS, I UNDERSTAND THAT MY VEHICLE IS IN GREATER DANGER OF HAVING DEFECTIVE AND POSSIBLY DANGEROUS AIRBAGS. AS A RESULT, I REQUESTED A REPLACEMENT OR LOANER VEHICLE UNTIL REPAIRS COULD BE MADE TO MY VEHICLE AND WAS TOLD I WOULD BE CONTACTED BY A LOCAL DEALER REPRESENTATIVE TO ARRANGE ONE, BUT WAS NEVER CONTACTED THEREAFTER. MANUFACTURER CASE NUMBER IS 1701061699.

Unknown or Other
Filed Nov 7, 201783,000 milesTX

I WAS DRIVING ON INTERSTATE JUST OUTSIDE BEAUMONT, TEXAS ON THURSDAY, NOVEMBER 2 WHEN I HEARD A LOUD NOISE SIMILAR TO A GUNSHOT OR AN EXPLOSION. IMMEDIATELY AFTER I HEARD THE NOISE, I NOTICED MY SUNROOF COVER SHAKING AND WIND COMING THROUGH THE TOP OF MY CAR. I PULLED THE COVER BACK JUST A LITTLE AND NOTICED SHATTERED GLASS. WHEN I PULLED OVER AT THE NEXT SERVICE STATION, I GOT OUT AND REALIZED MY SUNROOF WAS SHATTERED. I CONTACTED LEXUS AND THEY PRETENDED TO BE SURPRISED; HOWEVER, AFTER FURTHER RESEARCH, I DISCOVERED A CLASS ACTION LAWSUIT AND MANY OTHER COMPLAINTS REGARDING THIS SAME ISSUE. I HAVE SINCE HAD THE SUNROOF REPAIRED, BUT NOT BY LEXUS. THE DEALERSHIP OFFERED TO REPAIR IT TO THE TUNE OF $2,000. THE SUNROOF REPAIR COMPANY WHERE I TOOK MY CAR REPAIRED IT FOR A FRACTION OF THAT. THIS MORNING I RECEIVED A PHONE CALL FROM LEXUS CORPORATE OFFICE STATING THAT THE DAMAGED SUNROOF WAS DUE TO "IMPACT," WHICH IS NOT TRUE. OF COURSE, LEXUS IS NOT TAKING ANY RESPONSIBILITY FOR MY VEHICLE. I SUSPECT THEY WILL CONTINUE TO KEEP THEIR DEFECTIVE VEHICLES ON THE ROAD UNTIL AN ADEQUATE NUMBER OF PEOPLE HAVE DIED FROM THE DEFECTS. THE GENERAL MANAGER OF LEXUS OF CLEAR LAKE REACHED OUT TO ME ON THIS PAST SATURDAY AND ASKED THAT I EMAIL HER, WHICH I DID. HOWEVER, I NEVER HEARD ANYTHING BACK FROM HER.

Air Bags
Filed Oct 12, 2017FL

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JM FAMILY ENTERPRISES (LEXUS) OF COCONUT CREEK, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE AND THAT THE CONTACT COULD LEASE A VEHICLE AS AN ALTERNATIVE OPTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT. *BF CONSUMER STATED IT IS NOT SAFE FOR A PASSENGER TO SIT IN THE FRONT SEAT, MAKING THE CAR, ESSENTIALLY, USELESS FOR US. FRONT PASSENGER SEAT UNUSABLE. UPDATED 7/27/18*JB

Air Bags
Filed Oct 6, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF JACKSONVILLE (10259 ATLANTIC BLVD, JACKSONVILLE FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Oct 6, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (STERLING MCCALL LEXUS, 10025 SOUTHWEST FWY, HOUSTON, TX 77074 (713) 995-2600) STATED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Oct 4, 2017TN

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LEXUS OF MEMPHIS, 2600 RIDGEWAY RD, MEMPHIS, TN 38119) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER AND WOULD CALL THE CONTACT WHEN PARTS BECAME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Oct 2, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED STERLING MCCALL LEXUS (10025 SOUTHWEST FWY, HOUSTON, TX 77074; 713-995-2600) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *LN CONSUMER STATED A NEW AIRBAG PART WAS INSTALLED 10/12/17 THUR 10/13/17 A LOANER CAR WAS PROVIDED. YOU MAY CLOSE THIS CASE. UPDATED 7/24/18*JB *TR

Air Bags
Filed Sep 15, 2017MS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF NEW ORLEANS (811 VETERANS MEMORIAL BLVD, METAIRIE, LA 70003 (504) 207-3100) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Sep 12, 2017TX

TAKATA RECALL: MANUF. SAID TAKE CAR IN FOR AIR BAG/ NONE AVAILABLE...HAVE PASSANGER RIDE IN BACK SEAT!! WIFE TIED OF RIDING IN BACK SEAT/ AND WITH GRAND CHILDREN SHE HAS TO RIDE IN FRONT SEAT.

Air Bags
Filed Sep 11, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WESTSIDE LEXUS (12000 KATY FWY, HOUSTON, TX 77079; 281-558-3030) AND WAS INFORMED THAT HE WOULD BE NOTIFIED ONCE PARTS BECAME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Sep 11, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. AFTER CONDUCTING A VIN LOOK UP ON THE SAFERCAR.GOV WEBSITE, THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NORTH PARK LEXUS AT DOMINION (21531 INTERSTATE 10 W FRONTAGE RD, SAN ANTONIO, TX 78257, (210) 987-5669) WAS CONTACTED AND WAS UNABLE TO PROVIDE A TIME FRAME FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Sep 9, 2017CA

TAKATA RECALL

Air Bags
Filed Sep 6, 2017TX

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THAT CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE MANUFACTURER ADVISED THAT PARTS WOULD BE AVAILABLE IN SEPTEMBER OF 2017. HOWEVER, THE MANUFACTURER HAD NOT VERIFIED IF INDEED THE PARTS WERE PRESENTLY AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS RECALL INCOMPLETE REMEDY NOT YET AVAILABLE.

Air Bags
Filed Sep 5, 2017AL

TAKATA RECALL. I'VE BEEN WAITING SINCE MAY 2016 FOR A REMEDY. NO REMEDY AS OF 9/5/17. THIS HAS BECOME A ONE-SEATER CAR SINCE NO ONE CAN RIDE IN THE FRONT PASSENGER SEAT. TOTALLY INEXCUSABLE.

Air Bags
Filed Sep 5, 2017AL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Sep 5, 2017NC

TAKATA RECALL. I HAVE TAKEN MY VEHICLE IN FOR AN AIRBAG REPLACEMENT DUE TO NOTIFICATION OF RECALL ON JEN 16, 2017 AND WAS TOLD THE REMEDY IS NOT YET AVAILABLE. IT IS NOW ROUGHLY 8 MONTHS LATER AND THEY STILL DO NOT HAVE A REMEDY READY FOR MY VEHICLE. THIS IS BEYOND UNACCEPTABLE AS THEY IDENTIFY RISK TO PASSENGERS IN THE VEHICLE IN THE EVENT OF DEPLOYMENT. EACH TIME I CONTACT THE DEALER THEY SIMPLY STATE THERE IS NOT REMEDY AVAILABLE AT THIS POINT AND JUST WAIT LONGER. MY COMPLIANT IS THAT THIS IS WELL BEYOND A REASONABLE AMOUNT OF TIME TO MAKE A CUSTOMER WAIT FOR A DEFECTIVE PRODUCT REPAIR.

Air Bags
Filed Aug 30, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (LEXUS OF ORANGE PARK, 7040 BLANDING BLVD, JACKSONVILLE, FL,) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE AND THAT WHEN THE DEALER RECEIVED THE PARTS SHE WOULD BE INFORMED. IN ADDITION, THE CONTACT STATED THAT THE ENTIRE DASHBOARD MELTED CAUSING A STICKY SURFACE THAT REFLECTS OFF THE WINDOW, WHICH AT TIMES IMPAIRED HER VISION. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 29, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALERS (LEXUS OF PEMBROKE PINES, LOCATED AT 16150 PINES BLVD, PEMBROKE PINES, FL 33027; (954) 443-2020 AND LEXUS OF KENDALL, LOCATED AT 10775 S DIXIE HWY, PINECREST, FL 33156; (305) 306-7145) WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 29, 2017FL

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT: LAXUS OF NORTH MIAMI, 14100 BISCAYNE BLVD, NORTH MIAMI, FL, 33181, AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 25, 2017SC

TAKATA RECALL - WAS NOTIFIED OVER A YEAR AGO, WITH UNDERSTANDING FOR HIGH CONCERN IN GEOGRAPHY CONTAINING HIGH HUMIDITY AND HEAT. I LIVE IN SC AND HAVE NOT BEEN CONTACTED YET TO FIX THIS PROBLEM.

Air Bags
Filed Aug 25, 2017TX

TAKATA RECALL - NOTICE OF RECALL RECEIVED JUNE 16, 2016 BUT I HAVE NOT RECEIVED NOTIFICATION THAT A REMEDY HAS BECOME AVAILABLE TO REPLACE MY FRONT PASSENGER AIRBAG.

Air Bags
Filed Aug 24, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF CLEAR LAKE (LOCATED AT 18160 GULF FWY, FRIENDSWOOD, TX 77546, (281) 853-1400) WAS CONTACTED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 23, 2017TN

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED LEXUS OF MEMPHIS 2600 RIDGEWAY RD, MEMPHIS, TN 38119, PHONE NUMBER: (901) 362-8833, WHERE IT WAS CONFIRMED THAT THE RECALL REPAIR PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/05/17*LJ *TR

Air Bags
Filed Aug 23, 2017NV

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 23, 201785,000 milesCA

TAKATA RECALL . I WAS ADVISED ABOUT THIS ISSUE WHEN I TOOK MY CAR IN FOR SERVICE LAST TIME. AT CROWN LEXUS OF ONTARIO. I REMINDED THE DEALER THAT I HAD RECEIVED A NOTICE LAST YEAR BUT LEXUS HAS NOT DONE ANYTHING FOR IT YET . I ALSO TOLD THE DEALER THAT THIS IS A SAFETY ISSUE AND NEEDS TO BE FIXED SOON.

Air Bags
Filed Aug 23, 2017TX

TAKATA RECALL

Air Bags
Filed Aug 23, 2017CA

TAMARA RECALL. OUR VEHICLE WAS RECALLED 15 MONTHS AGO BUT LEXUS CARLSBAD (CA) STILL HAS DONE NOTHING TO REPLACE THE AIRBAG. THEY SUGGESTED THAT WE SHOULD ALLOW NO ONE TO SIT IN THE FRONT PASSENGER SEAT AND THAT THE DRIVER WOULD NOT BE IN DANGER. I BELIEVE THIS TO BE FALSE. HOW LONG MUST WE WAIT FOR THE REPAIRS???

Air Bags
Filed Aug 21, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 10/23/17 *BF UPDATED 11/1/2017*JS

Air Bags
Filed Aug 21, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (KARNY MASA LEXUS IN SAN DIEGO, CA) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/26/17*LJ THE CONSUMER STATED THE RECALL REPAIR WAS DUE TO BE COMPLETED ON 10/10/17. UPDATED 11/21/2017*JS

Air Bags
Filed Aug 21, 2017HI

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SERVCO TOYOTA HONOLULU AT (888) 495-3291 (LOCATED AT 2850 PUKOLOA ST #200, HONOLULU, HI 96819) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT WAS OFFERED A LOANER VEHICLE, BUT DECLINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Aug 21, 2017GA

NOTHING HAS BEEN DONE TO FIX THE ISSUE AND IT IS A SAFETY CONCERN EVERY TIME THERE IS A PASSENGER THEY RIDE IN THE BACK.

Air Bags
Filed Aug 18, 2017OH

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE PERFORMANCE LEXUS DEALER (LOCATED AT 4328 KINGS WATER DR, CINCINNATI, OHIO; 513-677-0177) WHO INFORMED THE CONTACT THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/13/2017 *LN THE CONSUMER STATED THE RECALL WAS REPAIRED. *TR

Air Bags
Filed Aug 18, 2017GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO (BUTLER LEXUS, LOCATED AT 4550 RIVERSIDE DR, MACON, GA 31210) WHO STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/17/17*LJ UPDATED 10/26/2017*JS

Air Bags
Filed Aug 15, 2017GA

TAKATA RECALL - RECALL WAS ISSUED IN MAY 2016, OVER 1 YEAR AGO AND DEALER HAS NOT BEEN ABLE TO FULFILL THE RECALL; REASON STATED: LACK OF REPAIR PARTS. ESTIMATED REPAIR IS SEPTEMBER 2017 BUT NOT GUARANTEED. SHOULD NOT TAKE OVER A YEAR TO COMPLETE A RECALL THAT HAS SUCH GREAT SAFETY RISKS.

Air Bags
Filed Aug 15, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER; 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LEXUS OF PALM BEACH (5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 11, 2017NC

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HENDRICK LEXUS NORTHLAKE DEALER LOCATED AT 10830 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE, NC 28269; (704) 771-1905 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 11, 2017GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/26/17*LJ UPDATED 10/30/2017*JS

Air Bags
Filed Aug 10, 201750,000 milesGA

TAKATA RECALL NOTICE RECEIVED FROM MANUFACTURER OVER A YEAR AGO. AFTER SEVERAL INQUIRIES I HAVE HEARD NOTHING. THE NOTICE STATED THAT I COULD NOT TRADE OR SELL MY CAR OR HAVE PASSENGERS IN THE FRONT SEAT SAFELY UNTIL THE ARIBAG RECALL IS REMEDIED.

Air Bags
Filed Aug 9, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (NORTHSIDE LEXUS, 17925 NORTH FWY, HOUSTON, TX, 77090) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Exterior Lighting
Filed Aug 9, 2017MA

WHEN DRIVING AT NIGHT, THE HEADLIGHTS DO NOT CAST ENOUGH LIGHT IN FRONT OF THE VEHICLE. IT IS EXTREMELY DIFFICULT DRIVING IN DRY WEATHER AND ALMOST IMPOSSIBLE DRIVING IN THE RAIN. I FIND THAT I AM USING THE HIGH BEAMS MOSTLY FOR NIGHT DRIVING. I BELIEVE THIS IS A SAFETY ISSUE NOT ONLY FOR ME, BUT CARS COMING TOWARD ME. COUNTRY ROADS & HIGHWAY.

Air Bags
Filed Aug 7, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE LEXUS OF PALM BEACH DEALER LOCATED IN W PALM BEACH, FL, BUT THE PARTS WERE UNAVAILABLE TO MAKE ANY REPAIRS. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE AND ADVISED THE CONTACT TO CALL HER LOCAL DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 5, 2017FL

"TAKATA RECALL"; IT HAS BEEN 14 MONTHS SINCE ORIGINAL RECALL NOTIFICATION FROM LEXUS; MAY 2016. NO FURTHER UPDATES HAVE BEEN RECEIVED. I LIVE IN THE SW FLORIDA CLIMATE WHICH IS CLASSIFIED AS MOST DANGEROUS FOR POSSIBLE EXPLOSION. WWW.SAFERCAR.GOV STILL LISTS NO SOLUTION YET. THIS NEEDS SOME STRONG GOVERNMENT INVOLVEMENT

Air Bags
Filed Aug 5, 2017TX

TAKATA RECALL/NO LEXUS REMEDY AVAILABLE DUE TO THE FACT THAT LEXUS HAD NO PLAN IN PLACE TO HANDLE THE AIR BAG RECALL AND I DID NOT WANT TO BE BEHIND THE WHEEL OF A TICKING TIME BOMB, I FELT THAT IT WAS IN MY BEST INTEREST TO TRADE IN/SELL MY LEXUS. I ENDED UP TRADING MY LEXUS INSTEAD OF SELLING IT BECAUSE I HAD TO INFORM ANY PERSPECTIVE BUYER OF THE PENDING RECALL AND WHAT IT ENTAILED. I ENDED UP TRADING FOR A 2014 TOYOTA CAMRY SE AND IN DOING SO COST MYSELF APPROXIMATELY $2000.00 TO $2500.00 BECAUSE I DID NOT GET THE TRUE VALUE FOR THE TRADE IN WHICH WAS LISTED BETWEEN $18,000 - $18,500 IN ALL OF THE RECOGNIZED APPRAISAL COMPANIES I CHECKED AND HAD TO SETTLE FOR A $16,000.00 TRADE IN VALUE DUE TO THE RECALL NOTICE STILL AFFECTING MY LEXUS. NHTSA RECALL NUMBER 17V006 RECALL DATE: JANUARY 9, 2017 MANUFACTURER RECALL NUMBER: G2G REMEDY: LEXUS IS CURRENTLY PREPARING THE REMEDY FOR THIS CONDITION AND WILL PROVIDE ADDITIONAL INFORMATION AS IT BECOMES AVAILABLE. THE REMEDY, WHEN AVAILABLE, WILL CONSIST OF THE REPLACEMENT OF THE AIRBAG INFLATOR OR THE AIRBAG ASSEMBLY, DEPENDING ON THE VEHICLE MODEL. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE

Complaints 1-50 of 153, newest first, reproduced as filed.

Across model years

Worst on record: 2007
YearComplaintsRecallsFiresDeathsAssessment
20231000Routine
20222000Routine
20215000Routine
20205100Routine
20195200Routine
20185200Routine
201722100Routine
201621100Routine
201516100Routine
201428100Routine
201323100Routine
201289320Routine
2011 — this page153300Routine
2010137500Routine
2009145525Fatalities reported
2008255510Above average
2007539564Fatalities reported

Compare every ES350 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Oct 17, 2019. Source: NHTSA Office of Defects Investigation.