Filed Nov 3, 201530,812 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2013-2015 Avalon and Avalon Hybrid vehicles manufactured October 19, 2012 to October 27, 2015 and 2013-2015 Lexus ES350 and ES300h vehicles manufactured June 18, 2012 to July 6, 2015. The affected vehicles are equipped with a Pre-Collision System (PCS) as optional equipment. In these vehicles, the PCS may unexpectedly activate and apply the brakes when the radar detects a steel joint or plate in the roadway as an object.
Risk. A vehicle that unexpectedly brakes increases the risk of a crash.
Remedy. Toyota will notify owners, and dealers will replace certain PCS components, free of charge. The recall began on July 28, 2016. Owners may contact Toyota at 1-888-270-9371. Toyota's numbers for this campaign are F1V and F2E.
What owners reported
Newest filings
Unknown or Other
Filed May 29, 2023VA
Water leaking into vehicle , I think the driver side door and window seals are defective
Tires
Filed Oct 20, 2022NJ
2015 LEXUS ES 350. Michelin Primacy 215/55VR17 tires installed 9/2022. CONSUMER WRITES SEEKING REIMBURSEMENT FOR TIRES DUE TO A BLOWOUT CAUSED BY A POTHOLE.
Visibility/Wiper
Filed Apr 29, 202145,000 milesPR
LEXUS ES2015 -THE DASHBOARD HAS TURNED SHINY AND STICKY CAUSING A REFLECTION INTO THE WINSHIELD THAT IMPAIRS VISIBILITY ON THE INCIDENCE OF SOLAR LIGHT. THE DEGRADATION OF THE MATERIAL IS SUCH THAT THE SHINE ANNOT BE REVERSED USING COMMON AUTOMOTIVE PRODUCTS. EFFECT IN VISIBILITY IS A SERIOUS SAFETY ISSUE AND REFLECT POOR JUDGEMENT OF FROM THE MANUFACTURER IN TEH SELECTION OF MATERIALS OF A LONG USEFUL LIFE GOOD.
Electrical System
Filed Jan 24, 202037,224 milesNC
GREETINGS, THIS MESSAGE IS BEING SENT ON THE BEHALF OF CHERYL [XXX] & RAYMOND [XXX] [XXX] 2015 LEXUS GS350 [XXX] ISSUE: FRONT PASSENGER SIDE SEAT: SEAT HEATER/WARMER IGNITED WITHOUT BEING TURNED ON AND BURNED THROUGH THE LEATHER LEAVING A BLACK BURNT MARK. WHILE IN MOTION ON HIGHWAY. I'M CONCERNED THAT THE SEAT CAN OVERHEAT AND CAUSE A FIRE. THIS IS LISTED IN VEHICLE HISTORY REPORT. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Unknown or Other
Filed Jan 3, 2020MD
THE DOORS DONT LOCK OR THEY LOCK ONLY ON DRIVER SIDE OR THEY GET UNLOCKED RIGHT AWAY, THIS IS SAFETY ISSUE. I HAVE TAKEN TO DEALERSHIP BUT SAME ISSUE AFTER THAT,THIS HAS BEEN HAPPENING FOR A LONG TIME.
Electrical System
Filed May 29, 201842,000 milesNJ
I AM THE OWNER OF A LEXUS WHOSE ENGINE WIRES ARE SOY BASED. 4 WEEKS AGO MY CAR WAS TOTALLY "DEAD" AND I HAD IT TOWED TO THE DEALER WHO TOLD ME RODENTS ATE THE WIRES.THE COST TO REPAIR THE WIRES WAS $977.00 PLUS THE COST OF TOWING. THIS IS NEGLIGENCE ON THE PART OF LEXUS AND A HIGHWAY DANGER TO ALL.I FEEL IT IS THE RESPONSIBILITY OF YOUR ORGANIZATION TO RECALL ALL CARS THAT HAVE SOY BASED WIRES WHICH IS AN EXTREME SAFETY HAZARD FOR ALL ON THE ROAD AND HAVE LEXUS REPLACE MY WIRES WITH NON SOY WIRES AND REIMBURSE ME FOR ALL COSTS OF THIS SITUATION.
Unknown or Other
Filed Dec 4, 201723,000 milesIL
MOON ROOF EXPLODED WHILE DRIVING AT 60 MPH--GLASS FLEW ALL OVER THE ROAD--IT COULD HAVE IMPACTED ONCOMING TRAFFIC. I DIDN'T SEE ANYTHING THAT MIGHT HAVE HIT THE MOON ROOF. I WAS ABLE TO CONTROL THE CAR BUT HAD TO DRIVE 45 MILES HOME AT 35 MPH AS WIND KEPT BLOWING BACK THE INTERIOR COVER.
Unknown or Other
Filed Sep 22, 2017OH
TAKAT RECALL
Service Brakes
Filed Nov 7, 201616,000 milesNY
THREE MAJOR ISSUES WITH THIS CAR, AND LOTS OF MINOR ONES. 1. THE BRAKES DID NOT ENGAGE WHILE SLOWING DOWN IN TRAFFIC. HITTING THE BRAKES CAUSED THE CAR TO LURCH FORWARD. 2. THE ELECTRICAL SYSTEM SEEMED TO TURN OFF AND ALL INTERNAL/EXTERNAL LIGHTS WENT OFF AT NIGHT AND I WAS UNABLE TO SEE THE ROAD. 3. THE CAR SLIPS AND THE SYSTEMS TO COUNTERACT SLIPPING DID NOT ENGAGE. THERE ARE ISSUES WITH THE NAVIGATION, THE ENFORM SYSTEM AND MANY OTHER ISSUES. REPEATED ATTEMPTS TO RESOLVE THE PROBLEM WITH LEXUS HAVE MET WITH NO SUCCESS. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical System
Filed Oct 17, 2016MD
TL* THE CONTACT OWNS A 2015 LEXUS ES350. THE CONTACT STATED THAT THE PUSH BUTTON START FUNCTIONED PROPERLY FOR AT LEAST ELEVEN MONTHS. AFTERWARDS, THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO GET THE PUSH BUTTON START TO FUNCTION PROPERLY. THE DEALER INDICATED THAT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER HAD NOT TEST DRIVEN THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND INDICATED THAT THEY WOULD INVESTIGATE THE FAILURE. THE CONTACT HAD NOT RECEIVED A RESPONSE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Forward Collision Avoidance
Filed Sep 2, 2016CA
TL* THE CONTACT OWNS A 2015 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE), BUT THE REMEDY TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/19/16*LJ *TR
Service Brakes
Filed Jun 25, 2016NC
RECEIVED A RECALL DUE TO A MALFUNCTION ON THE P C S (*PRE COLLISION SYSTEM). THE RECALL WAS NOVEMBER 2015. TO DATE, JUNE 25, 2016, NO REMEDY FOR THIS PROBLEM. SEVEN TO EIGHT MONTHS TO SOLVE THIS PROBLEM IS EXCESSIVE.
Forward Collision Avoidance
Filed Mar 17, 2016MI
TL* THE CONTACT OWNS A 2015 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service BrakesCrash
Filed Mar 5, 2016TX
I WAS PULLING INTO MY GARAGE SLOWLY, BRAKING TO STOP, WHEN THE CAN ACCELERATED. I COULD HEAR THE ENGINE REV AND I PRESSED HARD ON THE BRAKE AND PUT THE CAR IN PARK. THE CAR TRAVELED ABOUT 4 FEET BEFORE IT CAME TO A STOP. I REPORTED TO LEXUS WHO TURNED OVER TO 'LEGAL' AND I HAVE BEEN WAITING FOR A WEEK FOR AN INVESTIGATOR TO CONTACT ME TO LOOK AT THE CAR, AFTER WHICH THEY SAY IT WILL BE ANOTHER 30 DAYS FOR A FINDING. THE PAPERWORK I FILLED OUT TERMED THIS AS 'UNINTENDED ACCELERATION". THIS IS THE SECOND TIME THIS HAS HAPPENED WITH THIS CAR, WHICH I PURCHASED NEW AND HAVE HAD FOR A LITTLE OVER A YEAR.
Service Brakes
Filed Dec 23, 201525 milesNC
WHILE DRIVING ON THE INTERSTATE WITH THE RADAR CRUISE ENGAGED, WE WERE APPROACHING A SLOWER CAR , ANOTHER CAR WAS IN THE INSIDE LANE ADJACENT TO US AND BEFORE WE COULD DISENGAGE THE CRUISE OUR LEXUS ES350 BRAKED FORCEFULLY AND THE CAR FOLLOWING HAD TO BRAKE TO AVOID A COLLISION...THIS IS FIRST HAND INFORMATION WITH NO DOCUMENTATION....WE HAD JUST PURCHASED THE VEHICLE AND WERE ON OUR WAY HOME....THERE ARE 3 DISTANCE SETTINGS FOR THE RADAR CRUISE AND I AM NOT SURE WHICH ONE WAS ACTIVE SINCE I HAD NO EXPERIENCE WITH IT....THIS RADAR CRUISE SYSTEM IS THE DEFAULT SYSTEM WHICH CAN BE DEACTIVATED EACH TIME THE CRUISE IS TURNED ON ....IT IS A PACKAGE WITH THE PRE COLLISION SYSTEM WHICH WAS RECALLED ON NOV 3 2015 FOR SUDDEN BRAKING....
Unknown or Other
Filed Aug 29, 2015600 milesNJ
AFTER STARTING ENGINE WE BEGAN TO HEAR CRACKLING NOISES SIMILAR TO ELECTRICAL SOUNDS. THIS PERSISTED FOR ABOUT 30 MINUTES. WE VISITED OUR DEALER AND WERE TOLD THAT IT IS NORMAL. WE DO NOT BELIEVE THIS. THE CRACKLING NOISES WOULD ONLY BE EVIDENT FOR A SHORT TIME AFTER THIS. NOW WE ARE HEARING THESE NOISES LOUDER AND MORE OFTEN THROUGHOUT THE DAY. WE HAVE NO IDEA WHETHER WE HAVE A SAFETY ISSUE OR NOT, HOWEVER WE FEEL UNSAFE. WE NOTIFIED LEXUS AND ARE WAITING FOR A RESPONSE.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 3, 2015. Source: NHTSA Office of Defects Investigation.