2014 Lexus ES350

Routine

Owners filed 28 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 1 time.

What fails
ComponentReportsCrashesFiresInjuries
Electrical System7
000
Service Brakes3
100
Air Bags3
001
Unknown or Other2
000
Structure › Body2
100
Fuel/Propulsion System2
100
Forward Collision Avoidance2
000
Engine2
000
Visibility1
000
Tires1
000

1 safety recall

Part 573 reports
Forward Collision Avoidance › Crash Imminent Braking15V728000
Filed Nov 3, 201530,812 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2013-2015 Avalon and Avalon Hybrid vehicles manufactured October 19, 2012 to October 27, 2015 and 2013-2015 Lexus ES350 and ES300h vehicles manufactured June 18, 2012 to July 6, 2015. The affected vehicles are equipped with a Pre-Collision System (PCS) as optional equipment. In these vehicles, the PCS may unexpectedly activate and apply the brakes when the radar detects a steel joint or plate in the roadway as an object.

Risk. A vehicle that unexpectedly brakes increases the risk of a crash.

Remedy. Toyota will notify owners, and dealers will replace certain PCS components, free of charge. The recall began on July 28, 2016. Owners may contact Toyota at 1-888-270-9371. Toyota's numbers for this campaign are F1V and F2E.

What owners reported

Newest filings
Electrical System
Filed Dec 14, 2021CA

Car was vandalized on 12/7/21 and alarms did not go off. Car alarm doesn’t work, hasn’t worked.

Air Bags
Filed Dec 14, 2021MO

GM is unable to provide an ETA on a replacement airbag that is under an open safety recall. It has been months since I started contacting my nearest GMC dealer and GM customer support. It is unacceptable they can immediately repair let alone being un able to even provide a time frame for the replacement airbags.

Service Brakes
Filed Nov 12, 2021CA

Brakes, tires, transmission went out, suspension craked licking oil Car steering wheel vibration, car pulling, brakes didn’t respond, i pulled to side before hitting a car Yes 2 different shops currently at express transmission Currently under inspection because of transmission going out while driving on freeway No warning lights, air bags are off I don’t know why bought car 4 months ago Dealership said they maintenance the vehicle that was a lie i had it maintenance not to long ago car needed it car went out in matter of hrs not days it was hrs it never alerted me something was wrong vehicle was in previous accident in 2016 dealership never informed us about it we recently found out about accident express transmission spoke to me and stated transmission over heated and blew up from inside my vehicle could of blown up as well with me in it putting at risk other people when vehicle was driven while pressing brakes i had to press pedal all the way in or let go and press pedal again in order for vehicle to stop my tires we’re getting more damaged from in words car was rotated and had an alignment done and it keept damaging tires from in words we bought vehicle for $35,000 we have had it for 4 months i have receipts of services done to vehicle and im still waiting on diagnose from transmission so i can know what inside transmission blew up it will cost me approximately $4,000 to $6,000 to fix vehicle

Service BrakesCrash
Filed Mar 23, 202145,000 milesTX

SUDDEN UNINTENDED ACCELERATION WITH BRAKING PROBLEMS. THREE EPISODES. THE FIRST EPISODE WAS A COMPLAINT TO THE DEALER WITH DOCUMENTATION IN THE CAR'S SERVICE RECORD. THE SECOND OF WHICH WAS WORKED-UP FOR ONE WEEK BY THE DEALER WITH NO ANSWERS. THE THIRD EPISODE OCCURRED GOING DOWN A PARKING RAMP AND RESULTED IN LOSS OF CONTROL OF THE CAR AND INJURIES TO BOTH FENDERS. THE CAR'S "BLACK BOX" WAS NOT ACTIVATED DURING THE LAST EPISODE. THE CAR ACCELERATED RIGHT AFTER IT HAD BEGUN MOVING FORWARD. DURING THE OTHER EPISODES, THE ACCELERATION OCCURRED RIGHT AFTER BEING STARTED. DURING THE THIRD AND MOST SERIOUS EPISODE, THE CAR WAS MOVING DOWN THE CAR RAMP IN A PARKING GARAGE, FROM THE EIGHTH FLOOR TO THE SIXTH FLOOR. AFTER STARTING DOWN THE RAMP, THE CAR ACCELERATED AND COULD NOT BE STOPPED BY BRAKING, SHIFTING TO NEUTRAL AND PARK OR BY PRESSING THE OFF BUTTON SWITCH. WHEN THE SIXTH FLOOR WAS REACHED, THE CAR WAS DRIVEN DOWN ONE OF THE EXIT LANES WHERE FINALLY IT WAS ABLE TO BE STOPPED BY USUAL BRAKING MANEUVERS. IN THE "BLACK BOX" STUDY, THERE WAS NO RECORD OF ANY ABNORMAL ACTIVITY, EITHER ACCELERATION OR BRAKING. POLICE WERE NOTIFIED AND ESSENTIALLY DOCUMENTED THE EVENTS BUT MADE NO OTHER COMMENTS. DURING THE THIRD EPISODE, THE CAR WAS MOVING AT A RAPID RATE OF SPEED, PROBABLY AT ABOUT 50 MILES PER HOUR BUT THIS CANNOT BE DOCUMENTED. REPAIR OF THE VEHICLE COST ABOUT $6000.

Unknown or Other
Filed Sep 5, 202038,336 milesFL

FORWARD COLLISION WARNING SYSTEM HAS FAILED AND IS INOPERABLE. THERE IS A RECALL OUT THERE, HOWEVER MY VIN# ISN'T ON THE LIST. LEXUS WILL NOT FIX IT.

Electrical System
Filed Sep 1, 202039,000 milesTX

BOTH FRONT DOOR LOCK ACTUATORS NOT WORKING PROPERLY.THE CAR ONLY HAS 40225 MILES AND IS GARAGE KEPT.WHAT THE POSSIBILITY OF BOTH GOING BAD AND IS THIS A MANUFACTURING DEFECT AND SHOULD BE A WARRANTED PART?

Air Bags1 injured
Filed Apr 14, 2020101,000 milesFL

TL* THE CONTACT OWNS A 2014 LEXUS ES350. THE CONTACT STATED WHILE DRIVING 61 MPH, HE HIT A DEER. THE AIRBAGS DID NOT DEPLOY AS HIS FACE HIT THE STEERING WHEEL. THE CONTACT STATED HE SAW SMOKE FROM THE ENGINE COMPART HOWEVER, NO FIRE WAS SEEN. THE CONTACT STATED HE SUSTAINED HEAD INJURIES HOWEVER, HE DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A COLLISION CENTER BY THE INSURANCE COMPANY. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED BY AN INDEPENDENT MECHANIC OR DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.

Engine
Filed Mar 23, 202047,000 milesIL

TL* THE CONTACT OWNS A 2014 LEXUS ES350. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOOR FOR THE VEHICLE TO RESPOND. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE IS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V012000(FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A RENTAL VEHICLE. THE FAILURE MILEAGE WAS 47,000.

Electrical System
Filed Jul 23, 201930,000 milesGA

DOOR LOCKS(ALL 4 DOORS) STOPPED LOCKING/UNLOCKING BY USE OF POWER DOOR LOCK BUTTON OR KEY FOB. EACH DOOR MUST NOW BE LOCKED / UNLOCKED MANUALLY. BASED ON FORUM PAGE, THIS IS A WIDESPREAD ISSUE THAT MUST BE INVESTIGATED. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T36095_DS744492

Electrical System
Filed Jun 4, 2019AL

THE POWER DOOR LOCK ON THE DRIVER'S SIDE STOPPED WORKING WITH THE KEY FOB. CAN ONLY LOCK AND UNLOCK BY USE OF ACTUAL KEY OR BY MANUALLY PUSHING DOOR LOCK. THE PASSENGER'S SIDE DOOR LOCK IS STARTING TO SHOW THE SAME SIGNS AS THE DRIVER'S SIDE DID BEFORE IT STOPPED WORKING COMPLETELY. SOMETIMES WILL WORK PROPERLY AND SOMETIMES IT WON'T.

Tires
Filed May 6, 201969,870 milesMD

I PURCHASED A NEW SET OF YOKOHAMA 225/45R18 TORNANTE TIRES IN OCTOBER 2016 FROM MR. TIRE. IMMEDIATELY FOLLOWING INSTALLATION I EXPERIENCED AN EXCESSIVE WARBLING NOISE FROM THE TIRES AND TOOK THE VEHICLE TO A TRUSTED TIRE SHOP. THEY FOUND THAT THE TREAD WAS WOBBLING FROM SIDE-TO-SIDE WHEN PLACED ON THE TIRE BALANCING MACHINE AND RECOMMENDED I TAKE IT BACK TO MR. TIRE FOR REPLACEMENT. I DID THIS AND MR. TIRE SAID THAT THE UNEVEN TREAD WAS NORMAL AND REFUSED TO REPLACE THE TIRE. I PROCEEDED TO DRIVE THE VEHICLE 43,000 MILES OVER A 2.5 YEAR PERIOD AND EXPERIENCED AN INCREASINGLY NOISY RIDE AND VIBRATION AT HIGH SPEEDS. I GOT TO THE POINT WHERE I WAS CONCERNED ABOUT THE SAFETY OF THE TIRES AND TOOK THE VEHICLE IN FOR SERVICE. THEY INSPECTED THE VEHICLE AND RECOMMENDED IMMEDIATE REPLACEMENT OF THE TIRES AS THERE WERE SEVERE CRACKS FORMING ON BOTH THE INNER AND OUTER SIDEWALL THAT WENT ALL THE WAY THROUGH TO THE INTERIOR OF THE TIRE. CLEARLY A TIRE NOT SAFE TO BE ON THE ROAD. I FEEL THAT THESE TIRES WERE DEFECTIVE FROM THE PURCHASE DATE AND THE DEFECTS GOT WORSE OVER THIS 2.5 YEAR PERIOD TO THE POINT OF THE AFOREMENTIONED SEVERE SIDEWALL CRACKING.

Service Brakes
Filed Nov 14, 201844,000 milesTX

THE BRAKE IS VERY SPONGY. THE PEDAL GETS VERY LOW TO THE FLOOR.ITS HARD TO STOP THESE CAR. BRAKE FLUID, BRAKE PADS AND ROTORS CHECK OUT FINE AT THE DEALERSHIP. THERE ARE COMPLAINTS ABOUT DEFECTS WITH THE MASTER CYLINDER. MY CAR HAS 44000 MILES AND THE PROBLEM IS CHRONIC. YOU NEED A LARGE STOPPING RANGE WHEN USING THIS CAR. LEXUS CLAIMS I NEED TO GET USE TO IT

Air Bags
Filed Sep 11, 2018CA

TAKATA RECALL RECEIVED A NOTICE FROMTK HOLDINGS INC ABOUT ONE TO TWO YEARS AGO REGARDING REPLACEMENT OF AIR BAG. CALLED MY LEXUS DEALER ABOUT A YEAR AGO AND THEY TOLD ME THEY WOULD NOTICE WHEN IT WAS MY TURN. THEY DID NOT GIVE ME A TIME FRAME ON WHEN THEY WOULD REPAIR IT. I AM DRIVING A DANGEROUS CAR. HOW LONG DO I HAVE TO WAIT?? CASE NO 17-11375

Electrical System
Filed May 13, 20183,995 milesSC

MY 2014 LEXUS ES 350 HAS LESS THEN 4000 MILES ON THE VEHICLE AND THE STEERING HAS MALFUNCTIONED TWICE AND I AM NOW UNABLE TO DRIVE THE CAR AS IT IS PART OF THE ELECTRICAL SYSTEM WHICH CONTINUALLY FREEZES UP MAKING IT INOPERABLE. I PURCHASED THE CAR 2 MONTHS AGO AND AS IT WAS CERTIFIED BY LEXUS THIS SHOULD NOT HAVE HAPPENED.THIS IS A POTENTIALLY VERY DANGEROUS SITUATION. FORTUNATELY I WAS IN MY PARKING LOT BOTH TIMES THIS OCCURRED AND NOT ON THE HIGHWAY.

Seat Belts
Filed Apr 9, 201821,000 milesVA

REAR MIDDLE SEAT BELT ALMOST STRANGLED 7YEAR OLD. THE SEAT BELT WAS LOOPED AROUND CHILD WHEN THEY WERE PLAYING WHILE PARKED IN DRIVEWAY. WHEN READY TO GET OUT OF CAR, THE CHILD UNBUCKLED AND THE LOOP WRAP AROUND CHILD TIGHTENED. THE SEAT BELT WAS NOT LOOSENING TO ALLOW CHILD TO FIT THROUGH LOOP, PULLING ON BELT MADE THE BELT EVEN TIGHTER AND DID NOT UNLOCK. CHILD WAS HAVING DIFFICULTY BREATHING AND I HAD TO CUT THE BELT. REQUEST MADE WITH LEXUS DEALERSHIP TO FIX MALFUNCTIONED BELT IN DECEMBER 2017. NO RESPONSE FROM DEALER AS OF APRIL 2018. CONTINUING TO INQUIRE FOR RESOLUTION TO TO HAVE BELT FIXED UNDER VEHICLE WARRANTY. DEALER IS UNRESPONSIVE TO PHONE AND EMAIL FOR UPDATES.

Unknown or Other
Filed Nov 9, 201740,000 milesVA

I WAS DRIVING DOWN THE INTERSTATE AND MY SUNROOF EXPLODED.

Electrical System
Filed Mar 10, 201740,000 milesOH

THE DOOR ACTUATOR WHICH CONTROLS THE ABILITY TO LOCK AND UNLOCK THE DOORS FAIL FREQUENTLY. THIS FAILURE MAY CAUSE THE INABILITY TO EXIT THE CAR OR HAVE SOMEONE OPEN THE CAR DOOR IN THE EVENT OF AN ACCIDENT OR OTHER PROBLEM. I HAVE HAD TO REPLACE 3 OF THE DOOR ACTUATORS IN 60,000 MILES OR LESS. THIS WAS ALSO A PROBLEM IN MY LAST LEXUS WHICH WAS A 2007 ES350.

Forward Collision Avoidance
Filed Aug 31, 2016CA

TL* THE CONTACT OWNS A 2014 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Forward Collision Avoidance
Filed Aug 9, 2016FL

TL* THE CONTACT OWNS A 2014 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Structure › BodyCrash
Filed Mar 22, 201611,214 milesTX

I EXPERIENCED A LOW SPEED SUDDEN UNINTENDED ACCELERATION OF MY 2014 LEXUS ES350 FOR THE FIRST TIME ON DECEMBER 22, 2015. I WAS TURNING INTO A PARKING PLACE WHERE I LIVE AS I HAVE DONE HUNDREDS OF TIMES. AS I WAS TAKING MY FOOT OFF THE ACCELERATION PEDAL TO STARTING HITTING THE BRAKE PEDAL, THE CAR SUDDENLY ACCELERATED. I HEARD THE ENGINE REVVING AND I WAS TAKEN TOTALLY BY SURPRISE. MY REACTION WAS TO TURN TO THE LEFT TO AVOID HITTING THE WALL IN FRONT OF ME WHILE HITTING THE BRAKE WITHOUT ANY RESPONSE FROM THE CAR. I HIT THE WALL WITH THE RIGHT FRONT SIDE OF THE CAR AND KEPT GOING FOR A LITTLE WHILE UNTIL I SOMEHOW SHIFTED GEARS. THE CAR STOPPED AND I PUT IT ON REVERSE. I AGAIN EXPERIENCED THE SAME SITUATION ON MARCH 21, 2016 WHILE PARKING THE CAR AT A DIFFERENT PLACE. FORTUNATELY, NOTHING OBSTRUCTED THE CAR SO I WAS ABLE TO STOP IT BEFORE HITTING ANYTHING - THE OVERRIDE TOYOTA DESIGNED AFTER ALL THE EARLIER SUDDEN UNINTENDED ACCELERATION ACCIDENTS WORKED THIS TIME. BUT THIS SECOND INCIDENT CONFIRMED TO ME THAT THE FIRST ONE WILL NO LONGER BE AN ISOLATED INCIDENT HENCE I'M FILING THIS SAFETY COMPLAINT SO OTHER LEXUS OWNERS LEARN ABOUT IT.

20 of 28 complaints, reproduced as filed.

Across model years

Worst on record: 2007
YearComplaintsRecallsFiresDeathsAssessment
20231000Routine
20222000Routine
20215000Routine
20205100Routine
20195200Routine
20185200Routine
201722100Routine
201621100Routine
201516100Routine
2014 — this page28100Routine
201323100Routine
201289320Routine
2011153300Routine
2010137500Routine
2009145525Fatalities reported
2008255510Above average
2007539564Fatalities reported

Compare every ES350 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Nov 3, 2015. Source: NHTSA Office of Defects Investigation.