Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TANAKA RECALL. NOT GETTING ANY RESPONSE FROM LEXUS. I DON'T FEEL THEY'RE DOING ENOUGH. IT'S ALMOST A YEAR NOW.
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE CONTACT HAD NOT EXPERIENCED A FAILURE THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/07/17*LJ *CN
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000 VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/07/17*LJ
I RECEIVED MY RECALL NOTICE IN APRIL. I CANNOT CONTINUE TO RISK DRIVING MY CAR, IT IS LIKE A TIME BOMB WAITING TO GO OFF. THE DEALER HAS BEEN UNHELPFUL, BY SAYING THEY WIIL CALL ME WHEN THEY HAVE A FIX??
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES 350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAG) WAS RECEIVED. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
"TAKATA RECALL". ON JULY 10, 2016 I RECEIVED A RECALL IN THE MAIL FROM LEXUS (TORRANCE, CA) ABOUT THE TAKATA FRONT PASSENGER AIRBAG INFLATOR. THE RECALL NOTICE GOES ON TO SAY "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT". I AM WRITING THESE COMMENTS ON DECEMBER 29, 2016. SO IT'S BEEN 5 MONTHS SINCE I'VE RECEIVED THE RECALL NOTICE. I'VE BEEN IN CONTACT WITH MY LOCAL LEXUS DEALER AND WELL AS LEXUS IN TORRANCE , CA AND NEITHER ONE CAN GIVE MY ANY TIME TABLE ON WHEN THE REPAIRS CAN BE MADE. MY WIFE REFUSES TO SIT IN THE REAR SEAT OF THE CAR BECAUSE IT IS NOT AS COMFORTABLE AS THE PASSENGER FRONT SEAT, NOR IS THE REAR SEAT HEATED (WHICH IS ONE OF THE MAIN REASONS SHE LIKES THE CAR -- SHE HAS BACK PAIN PROBLEMS). SO WHAT I NOW HAVE IS A CAR THAT COST ME $41,000 (CASH) THAT I CAN HARDLY USE. I FEEL THERE SHOULD BE SOME COMPENSATION FOR THIS INCONVENIENCE, BUT CONVERSATIONS WITH THE LOCAL LEXUS DEALERSHIP AS WELL AS LEXUS, TORRANCE, CA HAVE BEEN EXTREMELY UNSUCCESSFUL. I SHOULD ADD THAT OVER THE PAST FEW YEARS, I HAVE PURCHASED FROM LEXUS/TOYATA 5 BRAND NEW CARS. I DID THIS AS A PRIVATE CITIZEN, NOT AS A BUSINESS PURCHASE.
TAKATA RECALL REMEDY IS TAKING TOO LONG.
TAKATA RECALL-LEXUS OF BAKERSFIELD HAS NOT BEEN HELPFUL-NO IDEA WHEN THEY WILL GET THEIR REPLACEMENTS AND STILL INSISTED THAT WE NOT HAVE ANYONE IN THE PASSENGER SEAT. THEY OFFERED A RENTAL CAR BUT IT WOULDN'T BE A LEXUS. THIS IS TAKING WAY TOO LONG TO INCONVENIENCE THEIR CUSTOMERS.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS), HOWEVER THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA INFLATORS
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL-CANNOT GET DEALER TO RETURN CALLS AS TO THE PRIORITY STATUS FOR THE REPAIR FOR MY VEHICLE. IN JULY 2016, MY SERVICE REP TOLD ME THAT THERE WAS A PRIORITY LIST AND HE HAD PUT MY VEHICLE ON IT BUT I STILL SEE YOUR SITE INDICATES THERE ISN'T A RESOLUTION FOR THE PROBLEM. LEXUS CONTINUES TO PRODUCE NEW SAFER CARS, WITHOUT REPAIRING OLDER ONES WHICH IS RIDICULOUS FOR OWNERS WHO ARE RIDING IN TIME BOMBS. TODAY'S NEWS REPORTS ARE STATING THAT THOSE OF US WITH RECALLS SHOULD BE ABLE TO FIND OUT OUR REPAIR STATUS NOW SO I NEED HELP BECAUSE IT IS A RISK FOR MY PASSENGERS AND ME THAT SHOULD NOT HAVE BEEN ALLOWED TO HAPPEN.
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/26/2017*CT *TR
TAKATA RECALL - FRONT PASSENGER AIRBAG INFLATOR DEFECT PRODUCED BY TAKATA. MAJOR RECALL ON MOST LEXUS CARS AND HASN'T HEARD BACK FROM DEALERS/MANUFACTURER YET.
TAKATA RECALL PLEASE SEE CASE NUMBER 1039859. IT WAS MADE ON NOVEMBER 7, 2016. IN IT I MENTIONED RECEIVING A RECALL NOTICE LAST SUMMER TELLING ME THAT REPAIR PARTS WOULD BE AVAILABLE IN NOVEMBER. THEN I WAS TOLD JANUARY. THE LATEST CONTACT FROM THE MANUFACTURER SAYS "FIRST QUARTER OF 2017". THAT EXTENDS THROUGH MARCH. THIS IS STUPID. IS THERE A PROCEDURE FOR HAVING THE AIRBAG MADE INOPERABLE? THE CAR STILL HAS SEATBELTS, AFTER ALL. I HAVE A USELESS CAR. I NEED SOME HELP HERE. THANK YOU.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VINE TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/23/16*LJ UPDATED 01/03/17.*JB
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TAKATA RECALL I RECEIVED THE AIRBAG SAFETY RECALL IN JUNE 2016, AND I HAVE NOT BEEN ABLE TO USE THE FRONT PASSENGER SEAT OF MY CAR SINCE THEN. I HAVE NOT RECEIVED ANOTHER UPDATE ABOUT THE REMEDY FOR THE POTENTIALLY DEADLY AND EXPLODING AIRBAG IN MY CAR, AND IT HAS BEEN FOUR MONTHS. LOCAL AUTO DEALERSHIPS DO NOT KNOW THE TIMELINE FOR REPLACEMENTS, EITHER. THIS IS AWFUL. I NEED TO BE ABLE TO TRANSPORT PASSENGERS IN MY FRONT SEAT.
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR DID NOT REGISTER THEM IN THE SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE RECALIBRATED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS INFORMED DUE TO THEIR WEIGHT, APPROXIMATELY 90 POUNDS, THE AIR BAG WOULD NOT REGISTER THEM IN THE SEAT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAG) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/20/16*LJ
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL: THE INFORMATION PROVIDED 4 MONTHS AFTER ORIGINAL RECALL NOTICE IS LISTED AS "NO REMEDY". THIS IS NOT ACCEPTABLE. HAVING NO FRONT PASSENGER SEAT AVAILABLE IS NOT ACCEPTABLE. A FIX NEEDS TO BE DONE IMMEDIATELY. WE ARE IN ZONE A *TR
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/01/16*LJ
TAKATA RECALL WE HAVE NOT YET BEEN NOTIFIED AS OF AUGUST 27, 2016 BY LEXUS THAT THE AIR BAG INFLATOR SHOULD BE REPLACED.
TAKATA RECALL. EXCESSIVE DELAY IN REPAIRING INFLATORS. CAN'T SELL CAR WITHOUT RECALL BEING REPAIRED. CAN'T EVEN DRIVE MY WIFE IN THE FRONT SEAT.
TAKATA RECALL I CALLED LEXUS COMPANY HOTLINE 2ND TIME, AND THEY SAID THEY CAN'T FIX MY CAR SINCE THERE IS NO REMEDY. WHAT ARE MY OPTIONS? THANKS SACHIN
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
"TAKATA RECALL" I CONTACTED THE LOCAL DEALER AT 8:00 AM AND WAS TOLD THAT THEY WOULD PROVIDE ME WITH A LOANER VEHICLE FROM ENTERPRISE FOR UP TO 35.00 PER DAY. HOWEVER, THE SERVICE MANAGER WAS IN A MEETING AND WOULD CALL ME BACK AT 11:00 AM WITH THE PARTICULARS ON HOW TO GO ABOUT GETTING INTO THE VEHICLE. SINCE I DID NOT RECEIVED A CALL FROM THE SERVICE MANAGER I CALLED BACK AND WAS TOLD THAT MY VEHICLE WAS SAFE TO DRIVE AND I WOULD NOT GET A LOANER CAR. I WAS ALSO TOLD THAT IF I HAD ANY OTHER CONCERNS TO CALL LEXUS CUSTOMER SERVICE . I CALLED LEXUS CUSTOMER SERVICE AND EXPLAINED THAT IT IS TOTALLY UNACCEPTABLE THAT I CANNOT USE MY PASSENGER FRONT SEAT WITHOUT THE RISK OF INJURY OR DEATH TO THE FRONT SEAT PASSENGER. I REGULARLY TRAVEL WITH 4-5 OTHER PASSENGERS IN MY VEHICLE. AGAIN, I WAS TOLD THAT I WAS NOT AT RISK BECAUSE OF THE AREA IN WHICH I RESIDE. THAT BEING THE CASE, I REQUESTED A HOLD HARMLESS LETTER FROM TOYOTA MOTOR CORPORATION. THE CUSTOMER SERVICE REPRESENTATIVE SAID HE WOULD SEND ME AN EMAIL WHICH HE DID BUT IT DID NOT ADDRESS MY SPECIFIC NEEDS OR CONCERN
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TAKATA RECALL. I WAS INFORMED OF THE RECALL. NO CURRENT REPAIR AND WAS ADVISED TO NOT OPERATE WITH A FRONT SEAT PASSENGER. CONTACTED THE MANUFACTURER AND WAS TOLD THE REMEDY WOULD NOT BE READY UNTIL, AT LEAST, FIRST QUARTER 2017. THE DEALERSHIP IS WILLING TO PROVIDE A NON-COMPARABLE LOANER VEHICLE (I WOULD EXPECT A LUXURY VEHICLE). MY VEHICLE WAS PURCHASED WITH AN EXTENDED WARRANTY AND SCRATCH AND DENT PROTECTION. I HAVE ALSO PREPAID FOR AN XM SUBSCRIPTION. ALL OF THESE PURCHASES ARE BEING WASTED IF I ACCEPT THE LOANER. IF I DON'T ACCEPT A LOANER, MY VEHICLE CONTINUES TO DEPRECIATE AND IS NO LONGER SERVING MY NEEDS. THIS IS AN UNACCEPTABLE SOLUTION AND THE TIME PERIOD FOR THE INCONVENIENCE (6+ MONTHS) IS TOO LONG.
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS UNABLE TO PROVIDE A LOANER VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS. THE DEALER WAS MADE AWARE OF THE DELAY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
"TAKATA RECALL" - YOUR SITE NO LONGER ALLOWS CHECKING VIN# BUT REDIRECTS TO A LINK THAT DOES NOT WORK.
TAKATA RECALL COMMENTS: HELLO..I RECEIVED A INTERIM RECALL NOTICE FOR MY 2011 LEXUS ES350. IN THE NOTICE IT STATED, THAT IT IS RECOMMENDED THAT I DO NOT HAVE A PASSENGER IN THE FRONT PASSENGER AREA DUE TO AIRBAG DEFECT. THEY HAVE NOT COME UP WITH REMEDY FOR THIS PROBLEM THEY JUST STATED THEY RECOMMEND NOT TO HAVE PASSENGER THERE. HOW CAN I DRIVE THIS CAR AND NOT CARRY PASSENGERS? THIS IS UNREASONABLE REQUEST FOR AUTOMAKER TO MAKE TO CONSUMER. I HAVE 48,000 MILES CURRENTLY ON IT. I SENT COMPLAINT TO LEXUS DEALER AND THEY RECOMMEND THAT I STORE THE CAR UNTIL END OF THE YEAR AND NOT DRIVE IT UNTIL THEY HAVE REMEDY. THIS IS RIDICULOUS THAT THEY INSTRUCT THE CUSTOMER TO DO THIS. I CONTACTED LEXUS 2 DAYS AGO AND HAVE NOT RECEIVED RESPONSE. CAN I DEMAND THAT THEY BUY MY VEHICLE BACK? OR DEMAND THAT THEY GIVE ME A ALTERNATE/LOAN CAR TO DRIVE IN THE MEANTIME BEFORE FIX CAN BE FOUND AND PROBLEM SOLVED? I PURCHASED A LEXUS EXTENDED WARRANTY TO 100,000 MILES ALSO! VIN # [XXX] THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
MY LEXUS ES 350 ENGINE SHUT OFF WHILE DRIVING ON HWY W/O PRIOR NOTIFICATION OF ANY ERROR MESSAGES. MECHANIC SAID DIAGNOSTICS POINTED TO COOLING SYSTEM ERROR - WATER PUMP RELATED. THE PUMP WAS REPAIRED. CAR TEMP LIGHT WOULD FLUCTUATE FROM COLD TO HOT BACK TO COLD. MECHANIC SAID COOLING SYSTEM APPEARS TO BE FUNCTIONING BUT SENSORY GAUGE STILL FLUCTUATING. DEALER MECHANIC SAID WATER PUMP NEEDED TO REPLACED BUT THIS WAS ALREADY DONE. THEN INDEPENDENT MECHANIC INFORMED ME THAT ENGINE OVERHEATED AND WARPED. NOW CAR NEEDS ENGINE. CAR INITIALLY SHUT DOWN ON HIGHWAY W/O WARNING.
LEXUS INBOX X [XXX] <[XXX]@GMAIL.COM> 10:23 AM (0 MINUTES AGO) TO ME I OWN A 2011 LEXUS ES 350. ON 12/10/2015 I WAS PARKING IN A CHURCH PARKING LT WHEN SUDDENLY MY CAR ROARED LIKE AN AIRPLANE AND SURGED UP A HILL THROUGH AN IRON GATE AT A CEMETERY, DOWNING A STONE PILLAR AND FINALLY COMING TO A STOP ON TOP OF A HEADSTONE. I CANNOT DESCRIBE THE SHEER PANIC I EXPERIENCED. MY FIRST THOUGHT WAS THANK GOD NO ONE WAS IN FRONT OF ME. THE PREVIOUS DAY I PICKED UP MY 5 YR OLD GRANDDAUGHTER AT HER ELEMENTARY SCHOOL. CHILDREN COULD HAVE BEEN KILLED!!!! I CAN NEVER DRIVE THIS CAR AGAIN. I BELIEVE IT WILL BE TOTALED ANYWAY. IT'S AT EDDIE'S AUTO BODY IN MOODUS, CONNECTICUT. I RETIRED 2 1/2 YRS AGO FROM P&W AIRCRAFT AS A PERFORMANCE ENGINEER TO BUY THE CAR OF MY DREAMS WHICH TURNED OUT TO BE MY WORST NIGHTMARE. FOLLOWING ARE OTHER EXAMPLES OF THE SAME ISSUE. PLEASE INVESTIGATE THIS TO SAVE LIVES! [XXX] [XXX] MOODUS, CT. 06469 [XXX] VIN UNAVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
TL* THE CONTACT OWNS A 2011 LEXUS ES350. WHILE DRIVING APPROXIMATELY 50 MPH, THE NAVIGATION SYSTEM SCREEN WENT BLACK WITHOUT WARNING. THE FAILURE RECURRED ON ONE OCCASION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT ABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
TL* THE CONTACT OWNS A 2011 LEXUS ES350. WHILE DRIVING AT 15 MPH, THE DRIVER REAR ENDED THE PRECEDING VEHICLE. THE DRIVER SIDE AIR BAG DID NOT DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE HEAD AND MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS TREATED FOR POST CONCUSSION SYNDROME, TEMPORARY HEARING LOSS ON HER LEFT EAR AND SEVERE LEFT SHOULDER, ELBOW, AND KNEE INJURIES. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 28,000.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2011 Lexus ES350 → · Every ES350 year → · How the figures are calculated →