Owners filed 89 complaints about this vehicle with federal regulators, most often about the airbags. It has been recalled 3 times.
One of the better Lexus ES350 years: fewer complaints than most, without an unusual share of serious ones. Which Lexus ES350 years to avoid →
Most common 2012 Lexus ES350 problems
77 of the 89 complaints (87%) are about the airbags.
Component
Reports
Crashes
Fires
Injuries
Air Bags · airbags
77
1
0
1
Vehicle Speed Control · throttle and acceleration
2
1
0
1
Electrical System
2
0
1
0
Wheels
1
0
0
0
Unknown or Other
1
0
0
1
Structure › Body › Door · body and frame
1
0
0
0
Structure › Body · body and frame
1
0
1
0
Steering
1
0
0
0
Service Brakes · brakes
1
1
0
0
Seat Belts
1
0
0
0
3 safety recalls
Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module19V741000
Filed Oct 17, 2019928,220 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy. Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.
Air Bags › Frontal › Passenger Side › Inflator Module19V005000
Filed Jan 9, 20191,299,448 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Toyota is also recalling certain 2011-2013 Toyota Corolla, Corolla Matrix, Lexus IS250, IS350, 2011-2016 4Runner, 2011-2015 Scion xB, Lexus IS350C, IS250C, 2011-2014 Toyota Sienna, Lexus IS-F, 2011-2017 Lexus GX460, and 2011-2012 Lexus ES350 vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Toyota is also recalling certain 2010-2013 Toyota Corolla, Corolla Matrix, Lexus IS350, 2010-2016 4Runner, 2010-2013 Lexus IS250, 2010-2015 Scion xB, Lexus IS350C, IS250C, 2010-2017 Lexus GX460, 2010-2014 Lexus IS-F, and 2010-2012 Lexus ES350 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy. Toyota will notify owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began February 15, 2019. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.
Air Bags › Frontal › Passenger Side › Inflator Module17V006000
Filed Jan 9, 2017577,875 vehiclesToyota Motor Engineering & Manufacturing
Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2012 Toyota 4Runner, Corolla, Corolla Matrix, Sienna, Yaris, Scion xB, Lexus ES350, GX460, IS-F, IS250, IS350, IS250C, IS350C, and Lexus LFA vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain 2009 Toyota Corolla, Corolla Matrix, Yaris, Yaris HB, Scion xB, Pontiac Vibe, Lexus, ES350, IS250, IS350, and IS-F vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Toyota is recalling certain 2006-2008 Lexus IS250 and IS350, 2007-2008 Lexus ES350, Toyota Yaris, Yaris HB, and 2008 Lexus IS-F and Scion xB vehicles originally sold, or ever registered in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy. Toyota will notify the Toyota, Scion and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on February 1, 2017. Owners may contact Toyota customer service at 1-800-331-4331, or Pontiac customer service at 1-800-762-2737. Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), H0A (Toyota Zone C), GLG (Lexus Zone A), GLH (Lexus Zone B) and HLA (Lexus Zone C).
All 3 campaigns on file, newest first.
What owners reported
Newest filings
Electrical System
Filed Oct 28, 202155,000 milesOH
The contact owns a 2012 Lexus ES350. The contact stated while driving approximately 65 MPH, the key was detected, and trunk open warning lights illuminated. Additionally, the doors would lock and unlock independently. The vehicle was taken to a local dealer where it was diagnosed with needing the trunk latch replaced. The vehicle was not repaired. The manufacturer was informed of the failure and agreed to cover the cost of the partial repair. The failure mileage was approximately 55,000. The VIN was not available.
Latches/Locks/Linkages › Doors › Latch
Filed Aug 4, 202059,000 milesRI
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT THE DOOR LOCKS FAILED TO LATCH SECURELY WHEN THE DOORS WERE CLOSED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO STATED THAT THE DOOR LOCKS NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS PERTAINING TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Structure › Body › Door
Filed Mar 15, 2019100,000 milesFL
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT BOTH THE REAR AND FRONT DOOR LOCKS FAILED TO LOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED. LEXUS OF CLEARWATER (27547 US HWY 19 N, CLEARWATER, FL 33761, (727) 231-1443) DIAGNOSED THAT THE DOOR ACTUATORS NEED TO BE REPAIRED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNKNOWN.
Steering
Filed Feb 12, 201951,163 milesNJ
ON FEB 7, 2019 VEHICLE WAS BEING SERVICED BY DEALER REGARDING A RECALL THE VEHICLE WAS ON DEALERS LIFT AT TIME OF DETECTION OF LEAK ON FEB 8, 2019 POWER STEERING RACK LEAK WAS FOUND BY DEALER ON FEB 8, 9 AND 10, 2019 DEALER REPLACED LEAKING POWER STEERING RACK.
Structure › BodyFire
Filed Jul 26, 201879,000 milesGA
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD AND INSTRUMENT PANEL WERE MELTING AND STICKY. THERE WAS NO CUSHION PROTECTION ON THE DASHBOARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT THE 2012 LEXUS ES350 WAS NOT ELIGIBLE FOR A DASHBOARD REPLACEMENT, WHICH ENDED IN MAY OF 2017. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING AND REPAIRS. THE FAILURE MILEAGE WAS 79,000.
Air Bags
Filed Jul 2, 2018AL
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME THE RECALL REPAIR. THE LEXUS DEALER (HENNESSY LEXUS OF ATLANTA, 5955 PEACHTREE INDUSTRIAL BLVD, ATLANTA, GA 30341, 770-457-6800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air BagsCrash1 injured
Filed Apr 8, 201815,000 milesCA
DRIVER SIDE KNEE AIRBAG CAUSED HEMATOMA, SECOND DEGREE BURN ON L. LEG, RESULTING IN 2 SURGERIES, USE OF WOUND VAC FOR 2 1/2 MONTHS, AND PERMANENT LYMPEDEMA AND SCARRING ON L. CALF. DRIVER HAS REPLACED KNEES THAT ARE AT HIGH RISK IF FURTHER CRASH AND KNEE BAG DEPLOYS AGAIN. DRIVER NEEDS ON-OFF SWITCH INSTALLED FOR DRIVER KNEE AIRBAG. DRIVER WAS NOT AT FAULT IN THIS ACCIDENT AND WANTS KNEE AIRBAGS REMOVED OR AN ON-OFF SWITCH INSTALLED. THE AIRBAG ON STEERING WHEEL DEPLOYED CORRECTLY AND CAUSED NO DAMAGE. THE KNEE AIRBAG IS A DANGER TO DRIVER.
Air Bags
Filed Mar 27, 2018GA
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (NALLEY LEXUS ROSWELL LOCATED 980 MANSELL RD, ROSWELL, GA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Feb 5, 2018GA
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LEXUS OF CHATTANOOGA, 5800 LEE HWY, CHATTANOOGA, TN 37421, (423) 499-9095) WAS UNABLE TO VERIFY WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Dec 14, 2017FL
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TREASURE COAST LEXUS IN FORT PIERCE, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Dec 4, 2017SC
TAKATA RECALL. I HAVE CALLED LEXUS OF GREENVILLE, S.C. NUMEROUS TIMES WITH NO SUCCESS. THEY WILL NOT EVEN CALL ME BACK. ACCORDING TO THE RECALL I CAN'T HAVE SOMEONE RIDE IN THE PASSENGER FRONT SEAT. I HAVE VIRTUALLY LOST THE USE OF THIS VEHICLE. THIS HAS BEEN GOING ON FOR AT LEAST SIX MONTHS WITH NO END IN SITE. WHAT ELSE CAN I DO?
Air Bags
Filed Dec 1, 2017AR
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PARKER LEXUS AT (501) 221-1700 (1 SHACKLEFORD W BLVD, LITTLE ROCK, AR 72211) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Nov 28, 2017FL
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (SCANLON LEXUS OF FT MYERS, 14200 S TAMIAMI TRL, FORT MYERS, FL 33912) AND WAS INFORMED THAT THE REMEDY PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Air Bags
Filed Nov 27, 2017FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS DO TO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF MELBOURNE, 6927 BROMLEY DR, MELBOURNE, FL 32940 888-707-0233) STATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL DECEMBER OF 2017 OR JANUARY OF 2018. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Nov 24, 2017GA
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT: HENNESSY LEXUS OF ATLANTA LOCATED IN ATLANTA, GA, 770-457-6800, AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Nov 8, 2017LA
I WAS TOLD THAT THE PART TO REPAIR THIS RECALL WOULD BE IN BY JUNE. WE ARE IN NOVEMBER AND STILL NO PART TO REPAIR THE RECALL. ITS BEEN MONTHS AND HAS BEEN A HUGE PROBLEM AS I CANNOT HAVE ANYONE IN MY FRONT SEAT.
Air Bags
Filed Nov 7, 2017TX
TAKATA RECALL
Air Bags
Filed Nov 1, 2017CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER LEXUS OF SACRAMENTO LOCATED AT 2600 FULTON AVE, SACRAMENTO, CA 95821 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT WAS PUT ON THE WAITING LIST BY THE DEALER. THE MANUFACTURER WAS CONTACTED AT 800-255-3987, BUT COULD NOT SPEAK TO ANYONE, THE CONTACT ONLY HEARD RECORDED MESSAGES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN THE CONSUMER STATED THE COMPLAINT WAS RESOLVED. THE VEHICLE WAS REPAIRED. *JS
Air Bags
Filed Oct 31, 2017TN
TAKATA RECALL: RECEIVED INTERIM NOTICE FROM LEXUS BETWEEN JULY AND OCTOBER 2016 (LETTER NOT DATED). LEXUS OF NASHVILLE SAYS THEY STILL DON'T HAVE THE PART TO PERFORM THIS RECALL ON OUR MODEL....OVER ONE YEAR LATER! WE HAVE BEEN TOLD NOT TO DRIVE WITH A FRONT SEAT PASSENGER. THIS IS NOT PRACTICAL AND NOT ACCEPTABLE. WE NEED A FIX NOW.
Air Bags
Filed Oct 30, 2017SC
TAKATA RECALL. LEXUS TOLD US THAT HEAT & HUMIDITY AFFECT THE AIR BAG MORE QUICKLY. WE LIVE ON COAST OF SC WHERE THESE ARE VERY HIGH. LEXUS STATED WE WOULD BE IN THE FIRST RECALL DUE TO THAT FACT. SEVERAL MONTHS HAVE PAST WITH NO ACTION. I DO NOT WANT ME OR MY KIDS TO BE KILLED DUE TO A DEFECTIVE AIR BAG. PLEASE HELP.
Air Bags
Filed Oct 25, 2017FL
RECEIVED NOTICE IN JANUARY OF DEFECTIVE PASSENGER SIDE AIRBAG AND STILL HAVE NOT RECEIVED A REPLACEMENT
Air Bags
Filed Oct 24, 2017TX
TAKATA RECALL-HAVE CALLED 2 DEALERSHIPS YOU LISTED AND WILL NOT FIX THIS, SEWELL LEXAS OF DALLAS TX AND PARK PLACE LEXUS IN PLANO TX. I'M DRIVING THIS CAR THAT IS RECALLED AND NO ONE WILL FIX PROBLEM. HOPE NOTHING HAPPENS TO ME WHILE I'M DRIVING
Air Bags
Filed Oct 23, 2017CA
I WAS NOTIFIED BY DEALER LONGO AND TOYOTA'S LEXUS DIVISION IN MID-2016 AND NOTIFIED BY NHTSA IN JAN 2017 THAT REMAINS UNRESOLVED. WOULD APPRECIATE ADVISE WHAT KIND ACTION SHOULD BE TAKEN ?! IT IS DANGEROUS IN THIS HIGH TRAFFIC TOWN OF LOS ANGELES WHENEVER ACCIDENTS HAPPEN READILY !!
Air Bags
Filed Oct 20, 2017VA
TAKATA RECALL: WE RECEIVED THE RECALL IN JANUARY 2017. WE CAN NOT HAVE ANY PASSENGERS IN THE FRONT SEAT. IT IS NOW, OCTOBER AND THEY ARE SAYING IT MAY BE DECEMBER BUT THEY ARE NO LONGER SURE. THIS IS RIDICULOUS. I WANT TO BE ABLE TO DRIVE PASSENGERS IN MY CAR!!
Air Bags
Filed Oct 17, 2017FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Oct 17, 2017GA
TAKATA RECALL - I WAS NOTIFIED IN JANUARY 2017 FOR THE RECALL AND IT IS NOW OCTOBER 17, 2017 AND NO REPAIR HAS BEEN MADE.
Air Bags
Filed Oct 3, 2017FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF TAMPA BAY, 5852 N DALE MABRY HWY, TAMPA, FL 33614 (813) 365-7152) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Sep 28, 201740,000 milesTX
TAKATA RECALL ORIGINAL RECALL DATE SEPT 2017, PER LEXUS DEALER NOT AVAILABLE POSSIBLE DECEMBER 2017. NHTSA INDICATES "TIMELY MANNER", THIS HAS BEEN IN EFFECT SINCE EARLY[JAN-FEB 2017]...WHAT DOES NHTSA DEFINE AS A TIMELY MANNER [MY OPINION A YEAR IS NOT A TIMELY MANNER ESPECIALLY WHEN DEALER STATES IN A LETTER...UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. WE SINCERELY APOLOGIZE.....ETC" NO ACCIDENT HAS OCCURRED TO DATE. *TR
Air Bags
Filed Sep 27, 2017AL
2012 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO PASSENGER SEAT AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME TO BE COMPLETED. UPDATED 09/27/2017*JS
Air Bags
Filed Sep 26, 2017LA
TAKATA RECALL. I AM STILL WAITING FOR THE PARTS TO COME IN FOR OVER 7 MONTHS OR BETTER NOW. IT IS A HUGE INCONVENIENCE AS NO ONE HAS BEEN ABLE TO RIDE IN THE PASSENGER SEAT OF MY CAR. DEALERSHIP KEEPS SAYING THE PARTS ARE NOT IN YET AND THEY WILL CALL WHEN AVAILABLE. STILL NOTHING AS OF SEPTEMBER 2017.
Air Bags
Filed Sep 21, 2017AL
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALERS (REINHARDT LEXUS, 911 EASTERN BLVD, MONTGOMERY, AL 36117 (334) 270-0605 AND TUSCALOOSA TOYOTA, 3325 SKYLAND BLVD E, TUSCALOOSA, AL 35405 (205) 553-3325) WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Sep 13, 2017AR
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (PARKER LEXUS, 1 SHACKLEFORD W BLVD, LITTLE ROCK, AR 72211) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Sep 11, 2017TX
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE NORTH PARK LEXUS OF SAN ANTONIO DEALER (611 LOCKHILL SELMA RD, SAN ANTONIO, TX 78216; 210-308-8900) AND WAS INFORMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL DECEMBER OF 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Sep 11, 2017CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LEXUS OF ROSEVILLE (300 AUTOMALL DR, ROSEVILLE, CA 95661) AND WAS INFORMED THAT THE PART WOULD NOT BE AVAILABLE UNTIL JANUARY OF 2018. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Aug 29, 201752,000 milesCA
TAKATA RECALL - I GOT NOTICE THAT MY CARS AIRBAGS COULD POTENTIALLY EXPLODE AND METAL DEBRIS CAN GO THROUGH THE AIRBAG WHICH CAN CAUSE SERIOUS INJURY OR DEATH. I WOULD LIKE THE AIRBAGS TO V E REPLACED AND THE PROBLEM REMEDIED SO I CAN FEEL SAFE DRIVING MY CAR.
Air Bags
Filed Aug 25, 2017TX
TAKATA RECALL - THE RECALL NOTICE STATES NOT TO HAVE ANYONE SIT IN THE FRONT PASSENGER SEAT UNTIL THE RECALL REPAIR HAS BEEN COMPLETED. I RECEIVED THIS NOTICE IN JANUARY OF 2017 AND THE REPAIR IS ESTIMATED TO BE COMPLETED IN DECEMBER OF 2017. THIS IS A HARDSHIP FOR OUR FAMILY NOT TO BE ABLE TO HAVE A PASSENGER IN THE FRONT SEAT OF THE CAR.
Air Bags
Filed Aug 24, 2017CA
TAKATA RECALL: FOLOWING INITIAL NOTICE OF RECALL FOR AIR BAG INFLATORS PROBLEM NO ACTION HAS TAKEN PLACE AND REPAIRS HAVE NOT BEEN SCHEDULED OR CONDUCTED.
Air Bags
Filed Aug 23, 2017TX
TAKATA RECALL
Air Bags
Filed Aug 22, 2017TX
TAKATA RECALL NHTSA RECALL NO. 6V-340 & 17V-006. I HAVE BEEN WAITING FOR A REMEDY TO THE RECALL PROBLEM FOR AN EXTENDED PERIOD OF TIME. I CONTINUE TO GET A MESSAGE THAT THERE IS NO REMEDY AT THIS TIME AND WE WILL CONTACT YOU WHEN WE HAVE IT.
Air Bags
Filed Aug 21, 2017TX
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SEWELL LEXUS OF DALLAS AT (214) 352-8100 (LOCATED AT 6421 LEMMON AVE, DALLAS, TX 75209) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Air Bags
Filed Aug 17, 2017FL
TAKATA RECALL... I RECEIVED THE RECALL NOTICE SEVERAL MONTHS AGO...WAS TOLD THEY DID NOT HAVE PART AT DEALERSHIP AND WOULD BE DONE LATER IN YEAR. CALLED AGAIN 8/17/17...TOLD STILL DO NOT HAVE PART.. THEY ARE UP TO YEAR 2010 FOR REPAIRS ... AND TOLD TO CALL BACK IN A FEW MONTHS. IN THE MEANTIME, THEY SAID ALL I COULD DO IS TO NOT HAVE ANYONE RIDE IN PASSENGER SEAT... VERY INCONVENIENT TO DO FOR A YEAR.
Air Bags
Filed Aug 14, 2017FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WILDE LEXUS SARASOTA (941-924-3040 LOCATED AT 4821 SARASOTA CLARK RD, FL 34233) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/26/17*LJ UPDATED 10/30/2017*JS
Air Bags
Filed Aug 14, 2017VA
TAKATA RECALL: CONSIDERING WHEN WE WERE NOTIFIED BACK IN JANUARY OF 2017 IT IS NOW AUGUST. LEXUS SHOULD HAVE THESE FIXED BY NOW. THIS IS TOO LONG. THERE IDEA OF A FIX IS NOT TO LET ANY PASSENGERS RIDE IN YOUR PASSENGER SEAT UNTIL THE AIRBAG HAS BEEN FIXED. THIS MIGHT BE OK FOR A MONTH OR SO, BUT IT IS GETTING ABSURD NOW.
Air Bags
Filed Aug 14, 2017TN
MY ONLY COMPLAINT IS THAT I HAVE BEEN ADVISED NOT TO CARRY A PASSENGER AND AM OFFERED CONDOLENCES FOR THE INCONVENIENCE, BUT THIS PROBLEM HAS BEEN KNOWN FOR NINE MONTHS WITH NO RESOLUTION. THAT IS A LONG TIME TO EITHER NOT CARRY A PASSENGER OR WORRY IF I DO.
Air Bags
Filed Aug 10, 2017GA
TAKATA RECALL DEALER CALLED TODAY AND SAID AIR BAG PARTS TO REPAIR NOT AVAILABLE UNTIL DECEMBER. IS THIS CAR SAFE TO DRIVE.
Air Bags
Filed Aug 3, 2017SC
TAKATA RECALL: RECALL NOTIFICATION RECEIVED 2-23-2017 WITH STATEMENT THAT ANOTHER NOTIFICATION WILL BE RECEIVED. AS OF NOW, NO REMEDY NOTIFICATION HAS BEEN RECEIVED. I FEEL THAT THE SERIOUSNESS OF THIS RECALL SHOULD REQUIRE MORE TIMELY CORRECTION.
Air Bags
Filed Jul 27, 2017CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS IN CATHEDRAL CITY, CA (800-733-1202 AND 760-320-9188) WHO STATED THAT THE REMEDY PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 10/23/17 *BF UPDATED 10/24/2017*JS
Air Bags
Filed Jul 19, 2017TX
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2017. THE DEALER (PARK PLACE LEXUS GRAPEVINE, 901 E STATE HWY 114, GRAPEVINE, TX 76051) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR AND THAT THEY WERE WORKING ON THE 2010 MODELS. THE CONTACT WAS INFORMED THAT THE 2012 MODELS MAY NOT BE REPAIRED UNTIL OCTOBER 2017. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Jul 12, 2017TX
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17B006000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. THE LOCAL DEALER (WESTSIDE LEXUS IN HOUSTON, TEXAS) STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS WAS PROVIDED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air Bags
Filed Jul 6, 2017GA
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED IN REFERENCE TO THE RECALL. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR REMAINED ILLUMINATED. THE FAILURE MILEAGE WAS UNAVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Complaints 1-50 of 89, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Oct 17, 2019. Source: NHTSA Office of Defects Investigation.