Page 2 of 4 · complaints 51–100 of 153

2011 Lexus ES350 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Air Bags
Filed Aug 3, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF CLEAR LAKE LOCATED AT 18160 GULF FWY, FRIENDSWOOD, TX 77546; (281) 853-1400) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY UNTIL AUGUST OF 2017. THE MANUFACTURER ADVISED THE CONTACT TO CALL THE DEALER TO GET A RENTAL CAR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ... .UPDATED 11/16/17 *BF *JS

Air Bags
Filed Jul 21, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jul 17, 2017CA

TAKATA RECALL. OVER A YEAR TO RECTIFY THE AIR BAG PROBLEM?! COME ON, THIS IS JUST ABSOLUTELY RIDICULOUS! I FIND IT OFFENSIVE THAT LEXUS EVEN SUGGESTS THAT NO ONE SIT IN THE PASSENGER SEAT UNTIL THE PROBLEM IS FIXED...REALLY?! LEXUS SHOULD COMPENSATE THEIR CUSTOMERS FOR THE ANGUISH AND TIME ASSOCIATED WITH THIS PROBLEM. ONE OF THE REASONS I BOUGHT A LEXUS IS BECAUSE OF MINIMAL SAFETY CONCERNS...WILL DEFINITELY CONSIDER THIS ISSUE WHEN PURCHASING A NEW VEHICLE IN THE FUTURE.

Air Bags
Filed Jul 13, 201714,600 milesFL

TAKATA RECALL. IN MAY 2016 I RECEIVED A RECALL NOTICE FROM LEXUS THAT MY AIRBAGS MUST BE REPLACED. IT IS NOW OVER ONE YEAR AND I AM STILL ATTEMPTING TO HAVE THIS ITEM REPLACED.

Air Bags
Filed Jul 12, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH LEXUS OF PALM BEACH (5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417) WHO STATED THAT PARTS WERE NOT AVAILABLE, AND THAT THE CONTACT WOULD BE NOTIFIED BY MAIL ONCE PARTS BECAME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jul 10, 2017FL

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jul 9, 2017VA

TAKATA RECALL. LN APRIL 2011 WE BOUGHT A 2011 LEXUS E350 FROM, POHANKA LEXUS IN CHANTILLY (13909 LEE JACKSON MEMORIAL HWY, CHANTILLY, VA 20151, POHANKALEXUSCHANTILLY.COM, (703) 968-9100). IN SEPTEMBER 2016 WE RECEIVED A E LETTER INFORMING US OF A DANGEROUS CONDITION REQUIRING A RECALL AND IMMEDIATE REPAIRS. THE CONDITION WAS THAT THE PASSENGER SIDE AIR BAG COULD EXPLODE DURING DEPLOYMENT AND CAUSE SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS. SINCE THEN, WE HAVE CALLED POHANKA LEXUS NUMEROUS TIME AND ALL WE GET IS THE CLASSIC RUNAROUND THAT THEY ARE "WORKING THE PROBLEM." THAT IS NOT GOOD ENOUGH. THEY SHOULD EITHER FIX THIS DANGEROUS CONDITION OR GIVE US A REPLACEMENT VEHICLE OF SIMILAR YEAR, MODEL AND CONDITION. THE DEALER HAS NOT REPAIRED THE VEHICLE.

Air Bags
Filed Jul 7, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jun 23, 2017CA

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JIM FALK LEXUS (LOCATED AT 9230 WILSHIRE BLVD, BEVERLY HILLS, CA 90212) WAS CONTACTED AND STATED THAT THEY DID NOT KNOW WHEN THE REPAIR PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jun 23, 2017VA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jun 2, 2017NC

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed May 31, 2017TN

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (LEXUS OF NASHVILLE DOWNTOWN, 2010 ROSA L PARKS BLVD, NASHVILLE, TN 37228) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 30, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED A LOANER VEHICLE. THE CONTACT DID NOT SPEAK TO A DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 29, 2017OK

I WAS INFORMED OF THIS RECALL BACK IN DECEMBER 2016 AND IT NOW JUNE 2017 AND I STILL DON'T HAVE MY CAR FIXED.

Air Bags
Filed May 22, 2017GA

TAKATA RECALL THE NHTSA RECALL NO. 16V-340. DEALER, HENESSEY LEXUS, LOCATED ON SATELLITE BLVD., DULUTH GEORGIA, COMMITTED TO FEBRUARY 2017 AIRBAG REPLACEMENT AND DID NOT FOLLOW THROUGH. THEY HAVE NOW MOVED THE TIMELINE TO OCTOBER 2017 AT THE EARLIEST WHICH IS COMPLETELY UNACCEPTABLE AND THEY OFFERED NO ALTERNATIVE. PLEASE ADVISE WHAT ACTION CAN BE TAKEN TO ENSURE THE AIRBAG REPLACEMENT IS COMPLETED ASAP AS WE ARE VERY CONCERNED ABOUT THE ONGOING SAFETY ISSUE. THANKS YOU, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Air Bags
Filed May 21, 2017GA

TAKATA INFLATORS NO REMEDY ONE YEAR LATER!!!

Air Bags
Filed May 19, 2017GA

TAKATA RECALL I RECEIVED A RECALL NOTICE JUNE 9, 2016. ON OCTOBER 3, 2016 I SPOKE WITH LAURIE WHO ALLEGED THAT I WAS IN ZONE A WHICH WOULD BE AMONG THE FIRST TO BE REPAIRED (ANTICIPATED DATE OF REPAIR THE FIRST OF THE YEAR). I CALLED BACK ON 1-11-17 AND SPOKE WITH JOEL. THE DEALERSHIP HAD NOT REC'D THE PARTS, THEY HAVE NOT HEARD FROM TAKATA. IN THE INTERIM I HAVE BEEN ASKED THAT NO ONE SIT ON THE PASSENGER SIDE UNTIL THE ISSUE IS RESOLVED. I SHOULD CONTINUE PAYING FOR A LUXURY VEHICLE THAT THEY HAVE ASKED NO ONE SIT IN. IT IS MY BELIEF THAT NEITHER LEXUS OR TAKATA INTEND ON REMEDYING THIS DEFECT. I AM OUTRAGED THAT IN ALMOST A YEAR ABSOLUTELY NOTHING HAS BEEN DONE. YET, LEXUS STILL EXPECTS PAYMENT. AND, TO ADD INSULT TO INJURY THEY HAVE PUT, IN WRITING, THAT THE VEHICLE IS NOT SAFE. IN WRITING: HIGH TEMPERATURES AND HUMIDITY (STATE OF GEORGIA) CAUSE THE ISSUE TO WORSEN. DOES THE NHTSA DEEM THIS APPROPRIATE?

Air Bags
Filed May 17, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2016. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/13/17*LJ UPDATED 08/11/2017*JS

Air Bags
Filed May 16, 2017GA

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed May 16, 2017NV

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 10, 2017TX

I RECEIVED FROM LEXUSIMPORTANT SAFETY RECAL ABOUT AIR BAG RECALL ON MAY 23 2016. I CALL LEXUS DIVISION TO REQUEST REPLACE THE AIR BAG AT :1-800-255-3987 ABOUT 3 TIME BUT THEY SAID AIR BAG ARE NOT AVALABLE AND THE SAID WHEN EVER AIR BAG AVAILABLE THEY WILL CALL BUT I STILL WAIT UNTILL TODAY AND NOT THING HAPEN. PLEASE HELP THANK, [XXX] PHONE: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Air Bags
Filed Apr 29, 2017TX

"TAKATA RECALL" I RECEIVED A LETTER MAY 23, 2016 THAT THE TAKATA AIRBAGS WERE DEFECTIVE AND TO WAIT FOR INSTRUCTIONS. I CALLED LEXUS JULY 19, 2016 AND ASKED WHEN THE REPLACEMENTS WOULD BE AVAILABLE "WE DON'T KNOW" WAS THEIR ANSWER. NHTSA SHOULD HAVE THE AUTHORITY TO TELL TAKATA YOU WILL PUT NO AIR BAGS IN ANY NEW CAR SOLD IN THE UNITED STATES UNTIL YOU HAVE FIXED ALL OF THE "TAKATA RECALLS". I NEED A WHOLE CAR WITH MY FAMILY. I WENT TO BUY A NEW CAR (NOT A LEXUS) BECAUSE OF THIS PROBLEM AND WAS OFFERED LESS MONEY FOR MY TRADE IN BECAUSE OF THE "TAKATA PROBLEM". IF NHTSA DOES NOT HOLD TAKATA'S FEET TO THE FIRE, THEN NHTSA IS PROTECTING TAKATA AND AMERICANS. [XXX] [XXX] SUGAR LAND, TX. 77478 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

Air Bags
Filed Apr 26, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT MENTIONED THAT THE DEALER STATED THAT WHEN THE PART BECAME AVAILABLE FOR THE RECALL REPAIR A CALL WOULD BE MADE TO HAVE THE VEHICLE SERVICED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/20/2017*JS

Air Bags
Filed Apr 25, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Apr 23, 2017FL

TAKATA RECALL NHTSA RECALL NUMBER 16V340 MANUFACTURER RECALL NUMBER G2G AS OF APRIL 23 2017 O AIRBAG REPLACEMENT FOR RECALL BAG HAS BEEN PROVIDED BY LEXUS AND DANGER REMAINS

Air Bags
Filed Apr 14, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Apr 12, 2017FL

(UNDATED) TAKATA RECALL; NHTSA NO. 16V-340 RECEIVED FROM LEXUS SEVERAL MONTHS AGO. UPON INQUIRY, WAS TOLD FRONT PASSENGER AIR BAG SHOULD BE REPLACED "IN THE THIRD QUARTER OF 2017". SEVERAL OTHER INQUIRIES HAVE RECEIVED NO RESPONSE. MY CAR LIVES IN FLORIDA--HIGH HUMIDITY--AND IS OLD--2011.

Air Bags
Filed Apr 11, 2017NC

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Apr 10, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Apr 10, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 06/23/17 *BF *CN

Air Bags
Filed Apr 9, 2017CA

TAKATA RECALL. PLEASE SEE COMPLAINT NUMBER 1039859, DATED 11/07/16. THIS SITUATION IS STILL UNSATISFIED. I RECEIVED A RECALL NOTICE LAST JULY. IT SAID THAT PARTS WOULD BE AVAILABLE IN NOVEMBER. THEN IT WAS DECEMBER; THEN JANUARY; THEN MARCH. MY LATEST CALL TO A LOCAL DEALER RESULTED IN THEM TELLING ME THAT THE PARTS WOULD BE THERE IN SEPTEMBER. MEANWHILE, THE CAR SITS. I CAN'T EVEN SELL IT. THIS IS TOTALLY UNACCEPTABLE. WHY HAVEN'T I HEARD FROM EITHER LEXUS OR YOUR OFFICE REGARDING THE EXCESSIVE DELAY. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Air Bags
Filed Apr 3, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Apr 3, 2017CA

TAKATA RECALL - LEXUS IS NOT STEPPING UP TO FIX THIS PROBLEM. I HAVE HAD THIS OPEN RECALL FOR ALMOST A YEAR. WHEN CALLING LEXUS TO SCHEDULE REPAIR I GET A RESPONSE OF "WE WILL HAVE PARTS IN 2 WEEKS, WE CAN;T TAKE APPOINTMENTS YET!". THIS HAS BEEN GOING ON FOR A YEAR!!!!. THERE INTERIM SOLUTION IS TO NOT HAVE ANYONE SIT IN THE FRONT PASSENGER SEAT??? FINE IF THAT WAS FOR A DAY OR TWO - BUT A YEAR!!!

Air Bags
Filed Mar 22, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Mar 21, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/16/17*LJ UPDATED 08/08/2017*JS

Air Bags
Filed Mar 21, 2017CA

TAKATA RECALL. ALWAYS HAVE PASSENGER SEATING IN THE FRONT SEAT. CALL LEXUS 1 800 255 3987 TWO TIMES IN 12/2016 AND 03/2017 AND WAS TOLD REMEDY DATE IS UNKNOWN AND IT WILL TAKE A LONG TIME. AND IN THE RECALL, THERE IS A STATEMENT SAYING:"YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT"

Air Bags
Filed Mar 20, 2017TN

"TAKATA RECALL" A RECALL LETTER WAS RECEIVED IN DECEMBER FROM LEXUS STATING THAT UNTIL A REMEDY BECOMES AVAILABLE WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. THAT'S REALLY INCONVENIENT AND NOW I'M THINKING, SHOULD I, THE DRIVER, BE UP HERE AS WELL? IS MY SEAT SAFE? IT'S NOW ALMOST APRIL '17 AND STILL THERE IS NO UPDATE FROM ANYONE.

Air BagsCrash1 injured
Filed Mar 20, 201731,000 milesNY

AIR BAG DID NOT INFLATE VEHICLE STATIONARY IN TRAFFIC WHEN HIT FROM REAR DRIVING VEHICLE INTO ANOTHER CAR ON RT 27 SUNRISE HIGHWAY.

Air Bags
Filed Mar 16, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Mar 14, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/28/17*LJ THE CONSUMER STATED THE REAR DOORS BEZEL NEEDED TO BE REPLACED. UPDATED 07/12/2017*JS

Air Bags
Filed Mar 8, 2017TX

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Mar 6, 2017FL

TAKATA RECALL. LEXUS NOTIFIED ME OF THE AIRBAG PROBLEM RECALL ON MAY 23, 2016. IT HAS BEEN 10 MONTHS SINCE I WAS NOTIFIED AND LEXUS CONTINUES TO TELL ME THEY ARE NOT PREPARED TO FIX MY CAR, AND THEY HAVE NO IDEA WHEN THEY CAN! TO MAKE MATTERS WORSE L RECENTLY TRIED TO TRADE-IN MY LEXUS AT A HONDA DEALERSHIP AND THEY DID NOT WANT THE CAR BECAUSE THE RECALL IS NOT FIXED ! RIGHTLY SO BECAUSE THEY SHOULD NOT BE ABLE TO SELL THE CAR WITH A RECALL NOT REPAIRED! SO I'M STUCK WITH IT TILL LEXUS CAN FIX IT. SO NOT RIGHT!!

Air Bags
Filed Mar 6, 2017TN

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM RECALL NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/31/17*LJ *CN

Air Bags
Filed Mar 2, 2017CA

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Feb 26, 2017CA

TAKATA RECALL-I JUST RECEVE A NOTICE FEB 23RD 2017 AND THEY HAVE BEEN AWARE OF ISSUE SINCE MAY 2016.THEY HAVE NO SOLUTION BUT FO ME TO NOT HAVE PPL RIGJT IN MY FRONT SEAT.THAT UNACCEPTABLE. THEY ARE PUTTING MY FAMILY AT RISK AND TELL ME NOT TO UTILIZE MY FIURE TO FULL CAPACITY.NOT ONLY TJE SAFTY PART BUT I PAY MONTHY ON MY CAR AND THEY GONNA TELL ME THERE NO SOLUTION AFTER A YEAR.THEN I CALL THE NUMBER ON THE NOTICE AND THEY TOLD ME CALL MY NEAREST DEALER TO LET THEM DEAL WITH IT COMPLETELY UNACCEPTABLE I COULDNT EVEN REACH SOMEONE AT THE DEALER TO TALK TO.

Air Bags
Filed Feb 8, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Feb 6, 2017MS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air BagsCrash
Filed Feb 1, 201798,000 milesTN

MY TIRE PRESSURE LIGHT CAME ON IN MY VEHICLE IN OCTOBER. THE LIGHT WOULD NOT GO OFF. I TOOK THE CAR TO THE SHOP AND 2 SENSOR LIGHTS WERE REPLACED. THE LIGHT STAYED OFF FOR A DAY AND CAME BACK ON. THE SHOP THAT REPLACED THE SENSOR SAID TO BRING IT BACK THE NEXT DAY BECAUSE THEY DO NOT KNOW WHAT IS WRONG BECAUSE THERE ARE NO LONGER ANY SENSOR TO REPLACE. WHEN I ARRIVED HOME I PROCEEDED TO BACK INTO MY CARPORT AND WHEN I PROCEEDED TO GET ON BREAK TO PUT THE CAR IN REVERSE, THE BRAKE FAILED AND I HAD AN ACCIDENT THAT CAUSED A LOT OF DAMAGE TO MY CAR. THANK GOD I WAS NOT PHYSICAL HURT BUT MY CAR WAS. MY INSURANCE COMPANY WAS CONTACTED AND VEHICLE WAS REPAIRED. WHEN I PICKED UP MY VEHICLE AFTER PAYING MY DEDUCTIBLE, I WAS TOLD BY ABRA AUTO PARTS THAT THEY HAVE REPLACED ALL THE DAMAGES HOWEVER THE TIRE PRESSURE LIGHT STILL WILL NOT GO OFF AND WE SHOULD FOLLOW UP WITH THE LEXUS DEALER BECAUSE THAT WAS A MATTER THAT CANNOT BE FIXED BY THEM. I CONTACTED THE LEXUS COMPANY MANY, MANY TIMES AND STILL HAVE NOT RECEIVED A CLEAR EXPLANATION OF WHY THE LIGHT WILL NOT GO OFF. I EXPLAINED TO THEM THAT I HAVE LOOKED AT THE LEXUS MANUAL AND IT STATED THAT IF THAT LIGHT REMAIN ON, THE VEHICLE SHOULD BE TAKEN TO A LEXUS DEALER TO INVESTIGATE THE ISSUE. ON NOVEMBER 21ST LEXUS SCHEDULED ME TO TAKE MY VEHICLE IN TO THE TOYOTA DEALER TO INVESTIGATE THE SITUATION. I DID TAKE THE CAR IN AND TO THIS DATE LEXUS HAS NOT ANSWERED THE QUESTION WHETHER OR NOT THERE IS A DEFECT. THIS IS A SERIOUS MATTER BECAUSE

Air Bags
Filed Jan 30, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jan 27, 2017FL

TAKATA RECALL. TODAY'S DATE: 01/27/17. I'M FILLING THIS COMPLAINT IN REGARDS TO THE TAKATA AIRBAG RECALL. I AM UPSET AND DISSATISFIED THAT NO REMEDY/SOLUTION HAS BEEN TAKEN REGARDING THIS ISSUE. I RECEIVED A LETTER BACK IN JUNE 2016 ABOUT THIS RECALL AND ALSO A COUPLE PAGES OF FAQ. I CALLED UP MY LOCAL DEALERSHIP TODAY, AND WAS INFORMED THE PARTS TO FIX THIS RECALL ISSUE ARE STILL NOT AVAILABLE. ACCORDING TO THE SAFETY INSTRUCTIONS LISTED ON THE RECALL NOTICE: "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT." HOW MUCH LONGER MUST MY FOUR-PERSON PASSENGER CAR REMAIN A THREE-PERSON PASSENGER CAR? HOW MUCH LONGER MUST SO MANY OTHERS AND MYSELF HAVE TO WAIT FOR THIS ISSUE TO BE FIXED? HOW MUCH LONGER MUST I DRIVE MY CAR AND HAVE TO WORRY ABOUT POSSIBLY GETTING INTO AN ACCIDENT AND HAVING SHRAPNEL PROPELLED AT ME FROM MY PASSENGER SEAT AIR BAG? THE WAIT TIME FOR THE PARTS TO BE ISSUED TO RESOLVE THIS RECALL IS ABSURD. *TR

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Lexus ES350 → · Every ES350 year → · How the figures are calculated →