What owners reported
Newest filingsEngine
Filed Sep 16, 2026GA
My car is under 130000 miles and about two years ago I already had to replace one catalytic converter. The past six months the oil usage of my car, which has always been high and requires frequent topping off and more frequent oil changes at my mechanic, has gotten even worse. A check engine light came on a few weeks ago due to a catalytic converter fault. While car is still functional my mechanic expects the second converter will have to be replaced soon. These are all signs of an engine and system that is not functioning properly and could cause an issue at any time.
Engine and Engine Cooling
Filed Sep 16, 2026139,500 milesIN
The contact owns a 2016 Kia Soul. The contact stated that the vehicle failed to start immediately and lost motive power while driving. The contact was able to continue driving at reduced power. Additionally, there were abnormal sounds coming from under the hood, excessive engine oil consumption, and a plastic burning odor inside the vehicle. The vehicle was taken to an authorized dealer, where the crankshaft position sensor was replaced; however, the failure persisted. The vehicle was taken to a second dealer, Kia Store Clarksville (826 E Lewis and Clark Pkwy, Clarksville, IN 47129), where Voluntary Service Campaign: SC334 (Service Brakes), Technical Service Bulletin: SA485 (ECM Logic Improvement), and Customer Satisfaction Program: CS2311 (Theft Deterrent Ignition Cylinder Protector & Decal Installation) were performed. The failure recurred, and the vehicle was taken back to the first dealer, who diagnosed that the catalytic converter had melted. The vehicle was then taken back to Kia Store Clarksville, where it was diagnosed that the catalytic converter had melted, the engine cylinders were scored, and the pistons had failed; however, no diagnostic trouble codes (DTCs) were retrieved as required for engine and catalytic converter replacement. The contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and a case was filed. The fail
Fuel/Propulsion System
Filed Sep 16, 2026AZ
Component or system: Catalytic converter (exhaust emissions system). The converter is physically restricted due to substrate damage consistent with the defect identified in NHTSA Campaign 19V120 / Kia Recall SC176. The restriction limits engine RPM to approximately 3,000 under all conditions. The vehicle is available for inspection at any authorized Kia dealership. No DTC is stored because the restriction has not yet degraded catalytic efficiency below the ECU's threshold — the catalyst is still chemically functional but physically blocked. Safety risk: The RPM limitation prevents the vehicle from accelerating past ~3,000 RPM, creating a significant hazard when merging onto highways, passing in traffic, or climbing grades with risk of fire. The recall notice identifies the risk as "abnormal engine combustion and damage to pistons and possible piston connecting rod failure," which can result in sudden engine stall while in motion. The restriction is progressive and will worsen, increasing the likelihood of complete power loss. Reproduced or confirmed by a dealer: The vehicle was inspected at an authorized Kia dealer. The dealer scanned for DTCs, found none, and declined to perform the recall remedy (catalytic converter replacement) on the basis that P0420 had not been stored. The dealer confirmed catilitic converter was clogged.
Engine
Filed Sep 15, 2026GA
On December 4, 2025, I presented my vehicle to Kia Carriage of Woodstock with the following symptoms: • Continuous check‑engine warning • Rattling engine noise • Oil leakage • Strong burning‑oil smell while driving These symptoms are consistent with rod bearing failure, a known Kia safety defect covered under the extended warranty and KSDS settlement. Kia’s own records confirm: • KSDS update completed on 4/10/2021 • Vehicle qualifies for the 15‑year / 150,000‑mile extended warranty • Rod bearing failure requires full engine replacement under warranty Despite this, the dealership refused warranty coverage and attempted to charge me $6,000 for an engine replacement, while also charging $300 for a diagnostic that did not resolve or address the safety issue. --- Dealer Misconduct and Warranty Avoidance Kia Carriage of Woodstock engaged in the following misconduct: • Refused to honor the extended warranty • Returned the vehicle in unsafe condition • Attempted to upsell me into purchasing another vehicle • Sales manager admitted the car “was not pumping oil” and that this was “a Kia problem” • Still refused warranty repair This behavior is predatory, unsafe, and violates Kia’s warranty obligations. --- Consumer Affairs Contradictions and Failure to Escalate On August 11, 2026, I opened Case No. 263276699. On the phone, a Consumer Affairs representative initially confirmed my vehicle is under warranty. After I referenced the denial letter I received, the representative changed her p
EngineFire
Filed Sep 13, 2026NJ
Was driving car lost power of steering and brakes black smoke filled vehicle I jumped out of the car and it went up in flames . The vehicle behind me said the flames were coming out of my front engine
Unknown or Other
Filed Sep 12, 2026PA
Whistling noise and problem with acceleration over 35mph and drifting uphill. Although VIN number did not appear on the listed recall, the repair work recommended and partially completed by Kia repair dealer points directly to the description of an oil consumption problem that includes the 2016 Kia Soul. Some repairs done at Kia XXX and some done at Scott Kia in [XXX] (where I reside). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Unknown or Other
Filed Sep 8, 2026AK
I own a 2016 Kia Soul 1.6L GDI with approximately 108,956 miles. The vehicle is consuming approximately 1/2 quart of engine oil every 1,000 miles. There is no obvious external oil leak. I am concerned about excessive oil consumption and possible internal engine damage. The vehicle also produces a very loud exhaust-type noise from the front of the vehicle when starting, which appears to be coming from the front exhaust/manifold/catalytic-converter area. The vehicle currently has no check-engine light. I checked the VIN through NHTSA and it shows zero unrepaired recalls. I am requesting that NHTSA document this complaint and review whether these symptoms could indicate a safety-related defect affecting this vehicle or other Kia Soul vehicles with the same engine. It is getting worst and loud
Unknown or Other
Filed Sep 8, 2026CA
I have a white 2016 Kia Soul Exclaim with 55,150 miles on it. About 3 months ago the paint started bubbling around the panoramic sunroof and has peeled off showing the gray undercoating. Ive read that this is an ongoing issue. I am the original owner and would like to have this issue fixed.
Unknown or Other
Filed Sep 1, 2026FL
My white paint is bubbling off and peeling down to the metal and it is all over and continues to do so more and more everyday. I am afraid to wash it for fear of having it all come off. It looks terrible and will really look ugly and value comes down quick enough on these cars as it is. It needs to be fixed or something. Can a lemon law be done on the manufacture or something? I still owe on this car and it will be really ugly in a month or so. Something needs to be done about these cars.
Unknown or Other
Filed Aug 26, 2026TX
My vehicle won't pass emissions test the SC176 CATYLIC CONVERTER I've exceeded the 3 per year Temporary tags and my vehicle is a recall due to no pass emissions test . My temporary tags are expired and I got a ticket
Engine
Filed Aug 24, 2026TX
Incident Overview & Vehicle Record Vehicle: 2016 Kia Soul Purchase Date: June 30, 2024 (Purchased from AutoNation Plano as 2nd owner) Incident Date: June 19, 2025 (Stalled on road at 113,000 miles) Current Location: Group1 Kia South Austin (Towed on July 8, 2025) Diagnosis: Severe internal engine failure (rod bearing defect) Current Status: Warranty extension claim denied by dealership due to missing Knock Sensor Detection System (KSDS) software update. We are 2nd user and this defects is due to manufectuer problem not user. Kia never issued recall regarding this matter.
Engine
Filed Aug 23, 2026CA
I am filing a formal safety compliance complaint regarding my 2016 Kia Soul (1.6L GDI engine) and a structural failure of the exhaust/catalytic converter system related to NHTSA Campaign 19V120000 / Recall SC176. The vehicle has thrown a persistent P0420 Check Engine Code (Catalyst System Efficiency Below Threshold) and is experiencing unsafe driving conditions, including severe power loss and sudden engine stalling in active traffic. Authorized franchise Valley Kia of Modesto has refused to honor the safety recall framework. They have denied federal compliance by refusing to perform the mandated exhaust inspections, engine combustion tests, or hardware replacement under the open recall guidelines, falsely claiming prior software updates absolve them of replacing the failed physical hardware. Corporate Case #26299283 was opened on August 19, 2026, but the franchise continues to operate in complete non-compliance with federal motor vehicle safety standards, leaving an active fire and stalling hazard unresolved.
Engine
Filed Aug 21, 2026CO
My 2016 Kia Soul with the 1.6L GDI engine lost power. On 08/21/2026 at 107,547 miles I took it to Grand Kia, 1950 West 104th Avenue, Thornton, Colorado, repair order 137483, service advisor Patricia Palmas. The dealer performed a cylinder compression test and a leak-down test and documented on the repair order that the engine has scored cylinder walls, with cylinder number 3 identified as the affected cylinder. They also performed a rod bearing clearance test, which passed. They pulled down the exhaust to inspect the downstream catalytic converter and recorded that inspection as okay. They noted new spark plugs with no signs of fouling. Despite recording scored cylinder walls on their own repair order, the dealer told me the vehicle was fine and took no further action. No diagnostic trouble code was present. I was not given a written reason for the refusal, no technical assistance or Techline case was opened that I am aware of, and no engine inspection under any campaign was offered. I was charged nothing and sent away with a vehicle that has documented internal engine damage. This vehicle is within the population covered by Kia safety recall SC176 (NHTSA campaign 19V120), which covers all 2012-2016 model year Souls with the 1.6L GDI engine. That recall describes a failure mode in which the catalytic converter is damaged by overheating, substrate particles enter the engine combustion chamber, and continuous abnormal combustion results in damage to one or more of the engine's
Engine
Filed Aug 12, 2026TX
Engine block had been replaced due to recall and excessive oil consumption, but vehicle is doing this again. Local dealership refuses to give appt for oil check and is sending us 55 miles away. We’re told it will be about 1k to test it for fuel combustion and oil change before they can even test it. Replacement engine block failed to fix the issue and local Kia is not helpful.
Engine and Engine Cooling1 injured
Filed Aug 12, 202659,242 milesCA
The contact's grandmother owns a 2016 Kia Soul. The contact stated that while his grandmother was driving at an undisclosed speed, the engine overheated. No warning lights were illuminated. The contact stated that due to the failure and the outside temperatures, his grandmother was stuck inside the inoperable vehicle. The contact's grandmother sustained a heat stroke while waiting for assistance. The contact's grandmother was transported to the hospital. The vehicle was taken to Firestone, where DTC: P0420 and P0302 were retrieved. The contact was informed that the codes indicated an engine misfire. While driving to Firestone, the failure reoccurred, and the vehicle stalled. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was towed to the dealer; however, the failure was not duplicated. In addition, the vehicle was repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); in 2021. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 59,242.
Engine
Filed Aug 5, 2026WA
My 2016 Kia Soul is a 2.0L Gasoline Direct Injection engine. 1 prior recall for Kia Souls have occurred, which is seemingly identical to my issue. Recall SC176 addresses Kia Souls with the 1.6L engine, and it just so happens my issue is the same. Kia also issued a response to knock issues with the Soul 2.0L MPI engine, the KSDS Campaign, where Kia rolled out the Knock Sensor Detection System software update (Campaign SC200) to monitor for connecting rod bearing. I have the GDI so this was not available to me. The catalytic converter is damaged from piston corrosion. The engine hasn't been properly powering the car to allow it to accelerate, nearing stall from stop, and when trying to upshifting. Power loss combines with a regular whistling noise, and occasional knock noise. Kia has been having similar issues with their varying Soul models. They have attempted to limit the scope of what fixes they'll provide, but clearly the scope was not broad enough. The first symptom of this issue occurred several months ago, at which point I made an appointment asap with Kia, the soonest of which was almost 2 months later.
Engine
Filed Jul 19, 2026NJ
Check engine light came on and car was out of oil even though an oil change was done about a month ago. Catalytic converter was replaced once already. Per mechanic excess heat caused out to leak catalytic converter needs replacing again and now engine is damaged as all engine oil leaks out where it cannot be detected on ground. Danger of fire according to recall sc176 and mechanic. Car was smoking so it has been parked for safety to avoid fire
Engine
Filed Jul 15, 2026140,000 milesCA
The contact owns a 2016 Kia Soul. The contact stated that while the vehicle was parked, it was started, and there was smoke coming from the engine compartment. The vehicle was turned off to stop the smoking. The check engine warning light was illuminated. The vehicle was towed to a dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The contact researched and became aware of an unknown recall; however, the VIN was not under recall. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.
Engine
Filed Jun 23, 2026FL
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle is a 2016 Kia Soul 1.6L GDI with approximately 83,000 miles. The vehicle experienced engine performance issues, loss of power, and stalling. A Kia dealership diagnosed a failed/melted catalytic converter and reported metal shavings in the engine oil. The vehicle has not been repaired and is available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle stalls and loses power, creating a safety hazard while driving in traffic. A sudden loss of power increases the risk of being struck by another vehicle and makes it difficult to safely maintain speed, merge, or cross intersections. Because the vehicle is unreliable and may stall unexpectedly, I do not consider it safe to operate. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The condition was confirmed by an authorized Kia dealership. The dealership diagnosed a clogged/melted catalytic converter and reported metal shavings in the engine oil. The dealership advised that the catalytic converter must be replaced before they would perform further engine diagnosis. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle was inspected by an authorized Kia dealership. Kia Customer Care was notified of the issue and reviewed the claim but declined assistance. To my knowl
Service Brakes, Hydraulic
Filed Jun 23, 202640,000 milesOH
The contact owns a 2016 Kia Soul. The contact stated that while his wife was driving 35 MPH, the brakes became inoperable. The contact’s husband, who is an independent mechanic, inspected the vehicle and became aware that the brake fluid lines were rusted and ruptured underneath the middle of the vehicle. The contact stated that brake fluid was added but the brake pedal was mushy while depressed. The brake warning light was illuminated after the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 40,000.
20 of 811 complaints, reproduced as filed.