2011 Kia Soul

Defect. Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.

Risk. An engine compartment fire while parked or driving can increase the risk of injury.

Remedy. Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.

Defect. Kia Motors America (Kia) is recalling certain model year 2010-2013 Kia Soul vehicles manufactured January 8, 2009, to October 2, 2013, equipped with a sun roof. A headliner plate may detach during deployment of the curtain air bag.

Risk. A detached headliner plate may increase the risk of injury to the occupant during a vehicle crash.

Remedy. Kia will notify owners, and dealers will install industrial adhesive strips to secure the headliner plates, free of charge. The recall is expected to begin February 2, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC112.

Defect. Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.

Risk. Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.

Remedy. Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.

The contact owns a 2011 Kia Soul. The contact stated that the airbag warning light was illuminated, indicating that the airbag system was inoperative. The vehicle was taken to a local dealer, where it was diagnosed that the clock spring needed replacement. The vehicle was repaired. A certified letter was sent to the manufacturer, requesting a goodwill refund; however, the request was denied due to the lack of recall coverage for the vehicle. The failure mileage was approximately 167,492.

The contact owns a 2011 Kia Soul. The contact stated that while her husband was at a stop sign, the vehicle suddenly shut off. The vehicle was successfully jump-started; however, after driving approximately one mile, the vehicle began jerking and lost power again and was pushed to a residence. The contact referenced NHTSA ID Number: 23V652000 (SERVICE BRAKES, HYDRAULIC); as a possible cause for the failure; however, the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 154,655.

This vehicle had just passed a inspection for me to get it licensed and Kentucky. There was no light showing that the airbags would not work. Unfortunately, this vehicle is not available.I had reached out to kia multiple times. My fears I have another Kia the same year.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owned a 2011 Kia Soul. The contact stated that the vehicle was parked overnight on his driveway, caught on fire, and exploded in the early morning. The fire started from the engine bay. The vehicle was unoccupied during the fire. The fire originated from the front engine bay, and soon after engulfed the entire vehicle. The vehicle was totaled, the side of the house was damaged, a motorcycle was destroyed and parts of the contacts shop were damaged. The fire department arrived and extinguished the fire. A fire department report was filed. A police department report was filed. The vehicle was destroyed. No warning lights were illuminated prior. The local dealer was not contacted. The manufacturer was not notified of the failure. The approximate failure mileage was 165,000. The contact stated that they believed NHTSA campaign number 23V652000 (SERVICE BRAKES, HYDRAULIC) was responsible for the failure of the vehicle.

The contact owns a 2011 Kia Soul. The contact stated that the MIL warning light was illuminated. The vehicle was taken to the dealer and repaired under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the failure persisted. Additionally, the contact stated while the vehicle was idling, the contact noticed an abnormal burning odor. The dealer was notified of the failure and advised the contact that a fee would be charged for additional repairs. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 152,000.

While driving my car just started accelerating in traffic and I couldn’t get it to stop even while hitting brakes trying not to hit another vehicle. Fortunately found a way to pull to side of road and throw in park and it was still revving up and didn’t stop til I turned off car completely. So terrifying. Now I’m [XXX] trying figure out how I’m going to get back home in this dangerous vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine is going excessive through oil .

The contact owned a 2011 Kia Soul. The contact stated that while driving at 63 MPH, an object hit the vehicle's front, driver-side tire which caused the contact to lose control of the vehicle. Due to the failure, the contact crashed into a highway sand barrel as the vehicle flipped forward and rolled over onto the driver's side. The air bags did not deploy upon impact. The contact exited the vehicle through the front passenger door with the assistance of a fellow motorist. The contact was taken by ambulance to the emergency room and was treated for head trauma, pain to both shoulders, neck, and back; as well as, scratches to the left elbow and right hand. A police report was filed. A couple of sand barrels were damaged which left sand scattered across the highway. The vehicle was towed from the scene to an independent tow yard where it was deemed a total loss. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was unknown.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Recall #23V652000-Faulty fuse can cause fire while parked or driving. I was advised by letter from KIA in November 2023 that due to this defect, the vehicle should be parked outside and not driven until a replacement part was available. I issued a complaint in January 2024 that no resolution was determined by KIA, and I was then rendered without transportation. It is now June 2024, and still no resolution. I find this totally unacceptable, and since you are the regulatory agency managing the Auto Manufacturers, I would expect some pressure would be exerted to push KIA to resolution. This is a serious defect...FIRE!! I can't drive it or sell it (responsibly).

Solo. NO quiso correr

Failure to fix the engine repair causing fires

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact stated while driving 30 MPH and making a right turn, the contact veered to the side of the road, and the vehicle stalled. The contact stated that there was smoke coming from the hood. The contact opened the hood and noticed smoke and coolant in the engine compartment. The vehicle was towed to an independent mechanic, who informed the contact that the failure was due to the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 157,000.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact observed that there was a leak of oil due to spotting on the driveway. The contact drove the vehicle to an independent mechanic who diagnosed that the leak was from the ABS system. The independent mechanic stated that the failure was related to a recall and informed the contact of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and referred the contact to the dealer. The contact contacted a dealer, and the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 128,000.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Peak Kia (5077 S Wadsworth Wy, Denver, CO 80123). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact stated that while driving at approximately 40 MPH, the check engine warning light illuminated. The vehicle was taken to the residence and parked. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 128,169.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Got their recall letter, parked the car. It came up for inspection last December 2023. No inspection station would inspect it due to the fire hazard. It has sat since, not on the road. It runs and drives fine in my driveway. Now I've had no vehicle since December. I'd like it fixed. Or have them just buy it back off me.

The contact's daughter owns a 2011 Kia Soul. The contact's daughter stated that the battery was drained, and while the contact was going to jumpstart the vehicle, the contact observed that the ABS module was running while the vehicle was turned off. The contact discovered how to disconnect the ABS module and disconnected it. The contact was concerned that the ABS module would cause a fire. The contact was notified of the NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed with a hydraulic module failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,350.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 60 MPH, the traction control warning light illuminated. The contact stated that the vehicle was independently braking. The contact stated that she was able to pull over, the vehicle stopped, and the engine was still running. The contact stated that several unknown warning lights were illuminated; however, the vehicle would not move forward while depressing the accelerator pedal. The contact stated that she pulled over, turned off the vehicle, and then attempted to restart the vehicle, but had to wait for over 20 minutes until the vehicle was able to be restarted. The contact stated that the failure was intermittent but occurred at various speeds. Additionally, the contact stated that she smelled a burning plastic odor after another failure. The contact had spoken to a dealer but was informed that parts were not yet available. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brake, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact received notification NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not yet available. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated while driving 45-50 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed and stalled. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. The contact stated that the failure recurred several times while driving. Additionally, the contact stated that on one occasion, the vehicle failed to restart and was towed to the residence. The vehicle was then towed to an independent mechanic, where the contact was informed that the ECM was not reading and the cause of the failure could not be determined. The mechanic replaced the camshaft and crankshaft sensors and the spark plugs; however, the failure persisted. An unknown dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000. VIN tool confirms parts not available.

KIA AmericaFebruary 6, 2024 P.O. Box 52410 Irvine, CA 92619-2410 Attn: Customer Relations Good afternoon, I received a Safety Recall letter dated November 14, 2023 concerning the Hydraulic Electronic Control Unit (HECU) for my 2011 KIA Soul, (NHTSA Recall# 23V652). I want to express my extreme dissatisfaction with the lack of response to this issue. I’ve never owned any vehicle subject to a recall that took over two months to address. There has been no follow up information from KIA with any details of progress or timeline to resolve this issue. As a result, I’ve initiated phone calls to a KIA Dealership as well as the KIA Customer department to try and get information and no one seems to have any idea on a resolution to the problem. Since this issue can result in an engine compartment fire, I cannot safely transport any child requiring a secured Child Safety Seat with any degree of confidence. I’m requesting a response on this matter that provides an informed resolution that includes parts and a timeline to fix this problem.

Recalled number 23V652 Manufacturer recall SC284AM HECU car can set on fire while driving its been months that a recall was said and we consumers where told to park our cars, yet we need them to utilize daily our families are at risk because Kia wont release the remedy. Last year I received the recall.

Even though Kia recalled my vehicle because of possible fire risk, they do not arrange the remedy in a timely manner. The recall is open since September and I have to park my car outside, and have to drive it with fire risk. My complaint is for “delay of remedy”

This complaint is in reference to existing recall 23v652 for various KIAs including my 2011 Soul. This defective fuse could cause a fire, and owners advised to park outside and not drive vehicle. Advised in November letter, I have called KIA Customer Care and local dealer today (Jan 9 2024), and still no repair solution. I find this delay in remedy unacceptable as I am without transportation. Would appreciate your using your influence to move this to resolution. Thank you.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the Malfunction Indicator Lamp was illuminated. The failure mileage was 84,000. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle but could not determine the cause of the failure. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while reversing and depressing the brake pedal, the vehicle temporarily jerked. The contact stated that the failure recurred several times while driving and depressing the brake pedal. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who test-drove the vehicle and informed the contact that no failure was found. The independent mechanic reset the check engine warning light. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

My car has been recalled due to electronic control system fire danger. I am afraid to drive hiway 299 to Redding because my car might catch on fire. All of my services are are in or near Redding. I can't get a response from Kia, other than a pending recall notice. They claim to not know anything.

Driving 36 mph and got hit in drive side and the airbags didn't deploy

I have had this recall(SC284) since September 25, 2023 of this year. Also I have called multiple places to have it repaired and I’ve gotten the run around. They have been so rude! Also now the check engine light has come on the dash so now I’m getting even more worried about the recall situation.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

When you press the break the car stalls, when you fuel up the car it will not start. Autos unlimited in Rolla, Mo sold it as inspected with "" nothing "" on the inspection sheet. This dealer is claiming they will "fix: this issue. It cost me 480.00 to fix it. --- evap canister purge vent- evap leak- fuel malfunction- canister solenoid.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I have the recall for my 2011 Kia Soul. HECU that states to park outside and away from vehicles due to potential engine fire. Park until recall is fixed. I have contacted the Manufacturer, Dealership, my insurance company and the NHTSA as this is my only vehicle and means of transportation. There is no remedy for the fix nor an ETA of the Fix. I was told there was nothing that could be done. I am so angry as MY car can catch fire while driving which puts my life at risk along with others. WHAT am I supposed to do? Walk everywhere? The manufacturer will not provide a loaner or reimbursement for a rental, the dealership will not provide a loaner and my insurance will not provide a rental due to I don't have a claim. Who takes responsibility for an unsafe vehicle that cannot be driven or driven and put everyone at risk? This needs to be rectified!

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The engine can’t be fixed