Owners filed 3 complaints about this vehicle with federal regulators, most often about the service brakes. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Unknown or Other
1
1
0
1
Service Brakes
1
1
0
1
Power Train
1
0
0
0
3 safety recalls
Part 573 reports
Power Train › Automatic Transmission › Gear Position Indication (prndl)23V724000
Filed Oct 26, 20236,262 vehiclesKia America, Inc.
Defect. Kia America, Inc. (KIA) is recalling certain 2015-2019 Soul EV vehicles. The parking mechanism may be damaged, which can result in unintended vehicle movement when the gear shift lever is in the Park 'P' position and the parking brake is not applied while the vehicle is powered on.
Risk. Unintended vehicle movement can increase the risk of a crash.
Remedy. Dealers will update the electronic control unit software, free of charge. Owner notification letters were mailed December 21, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC287. This recall expands and replaces recall number 20V-389. Vehicles previously repaired under 20V-389 will need to have the new remedy completed.
Electrical System › Propulsion System › Traction Battery23V218000
Filed Mar 29, 20232,689 vehiclesKia America, Inc.
Defect. Kia America, Inc. (Kia) is recalling certain 2015-2019 Soul EV vehicles equipped with an E400 battery. The high-voltage battery pack may experience an electrical short-circuit while driving.
Risk. A battery electrical short-circuit increases the risk of a fire.
Remedy. Dealers will update and/or replace the battery management system and software, as necessary, free of charge. The new software will illuminate the EV warning light, limit charging capacity, and reduce vehicle power if abnormal voltage is detected. If this occurs, the battery will be replaced, free of charge. Owner notification letters were mailed August 18, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC267.
Air Bags22V031000
Filed Jan 25, 2022410,619 vehiclesKia Motors America
Defect. Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air bags that will not deploy in a crash.
Risk. Air bags that do not deploy as intended can increase the risk of injury in a crash.
Remedy. Dealers will inspect the ACU, and either update the software or replace the unit, as necessary. Repairs will be performed free of charge. Owner notification letters were mailed March 21, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC226.
What owners reported
Newest filings
Power Train
Filed Jan 9, 202473,000 milesCA
The contact owns a 2019 Kia Soul EV. The contact stated that while driving at an undisclosed speed, the vehicle started shaking abnormally. The contact drove the vehicle out of the street and into a parking space. Additionally, the contact stated that on two occasions the cellphone charger cord melted in the charger port while the cellphone was charging. The vehicle was towed to the dealer. The contact was informed that the transmission failed, and the transmission needed to be replaced; however, a diagnostic test had not been completed. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 73,000.
Unknown or OtherCrash1 injured
Filed Jan 8, 2024CA
Please note this was in our driveway and we have a video of the incident. Driver parked the car on slight hill and engaged the parking break and exited the vehicle. The car was still "On". Driver opened the door and reached in and pushed the ON button to shut down power. The brake disengaged by itself, car rolled, knocked down and almost rolled over driver. Rolled into street in oncoming traffic. Damage to door, slight injury to driver who was nearly run over.
Service BrakesCrash1 injured
Filed Jun 24, 2019450 milesGA
BRAKE FAILURE CAUSING WRECK, COMING ON TO A RED LIGHT, HIT BRAKES AND CAR DID NOT SLOW DOWN. I SWERVED TO MISS HITTING THE CARS IN FRONT OF ME, THINKING HITTING SOMEONE FROM BEHIND WOULD CAUSE A NUMBER OF INJURIES. I MISSED BOTH OF THESE CARS, BUT HAD TO RU N A RED LIGHT. THERE WAS ONE CAR IN LEFT HAND TURN LANE ON THE RIGHT. I THOUGHT IF I COULD GET THROUGH THE INTERSECTION I MIGHT COULD LET THE CAR SLOW DOWN ON ITS OWN IN A FIELD ACROSS THE STREET. THE CAR IN THE TURN LANE BLOCKED MY VIEW ON ONCOMING TRAFIC. A TRUCK GOING 45 OR 50 MILES PER HOUR HIT ME IN RIGHT FRONT TOTALING MY CAR AND CAUSING ME SOME BACK AND NECK INJURIES. I HAD MY SEAT BELT ON AND MY FOOT WAS STILL ON THE BRAKE. THE AIR BAGS WORKED PERFECTLY, BUT MY CAR WAS DESTROYED. BOTH VEHICLES HAD TO BE TOWED OFF NON DRIVABLE . I WILL GET PHOTOS LATER. I HAD A PROBLEM EARLIER IN THE WEEK, WITH THE BRAKE PEDAL ALMOST GOING TO THE FLOOR BEFORE THE CAR WOULD STOP.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Oct 26, 2023. Source: NHTSA Office of Defects Investigation.