Kia America, Inc.: Electrical System › Propulsion System › Traction Battery
Kia America, Inc. reported this defect to federal regulators on Mar 29, 2023 and put the number of vehicles at risk at 2,689. The repair is free for as long as the recall stands.
The defect
Kia America, Inc. (Kia) is recalling certain 2015-2019 Soul EV vehicles equipped with an E400 battery. The high-voltage battery pack may experience an electrical short-circuit while driving.
The risk
A battery electrical short-circuit increases the risk of a fire.
The remedy
Dealers will update and/or replace the battery management system and software, as necessary, free of charge. The new software will illuminate the EV warning light, limit charging capacity, and reduce vehicle power if abnormal voltage is detected. If this occurs, the battery will be replaced, free of charge. Owner notification letters were mailed August 18, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC267.
5 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2019 Kia Soul EV | 3 | 3 | 0 | 2 |
| 2018 Kia Soul EV | 3 | 3 | 0 | 1 |
| 2017 Kia Soul EV | 18 | 3 | 1 | 0 |
| 2016 Kia Soul EV | 7 | 4 | 0 | 1 |
| 2015 Kia Soul EV | 6 | 4 | 0 | 2 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 23V218000.
Full record for the 2019 Kia Soul EV → · Recalls carrying a do-not-drive advisory → · Where this data comes from →