Owners filed 2 complaints about this vehicle with federal regulators, most often about the tires. It has been recalled 6 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Tires
1
0
0
0
Service Brakes
1
0
0
0
6 safety recalls
Part 573 reports
Equipment17V755000
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Equipment › Recreational Vehicle/Trailer11V078000
Filed Feb 3, 201147 vehiclesKeystone Rv Company
Defect. KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2011 RAPTOR RECREATIONAL VEHICLES. THE FRESH WATER FILL/DRAW LINE MAY BE CONNECTED TO THE BLACK WASTE WATER'S TANK.
Risk. IN THE EVENT THE FRESH WATER LINE IS CONNECTED TO THE BLACK WASTE WATER'S TANK, THE FRESH WATER MAY BECOME CONTAMINATED LEADING TO AN INCREASED RISK OF PERSONAL INJURY.
Remedy. DEALERS WILL INSPECT THE WATER LINES TO VERIFY THEY ARE PLUMBED CORRECTLY AND CORRECT IF NECESSARY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 10, 2011. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Electrical System10V594000
Filed Nov 23, 20106,297 vehiclesKeystone Rv Company
Defect. KEYSTONE IS RECALLING CERTAIN FIFTH WHEEL TRAILERS WITH A GENERATOR READY OPTION. IF THE TRANSFER SWITCH IS NOT INSTALLED TO THE PROPER SPECIFICATIONS, THE ELEVATED ELECTRICAL LOADS ASSOCIATED WITH THE RECREATIONAL VEHICLE USE IN HIGHER AMBIENT TEMPERATURES MAY CAUSE OVERHEATING OF THE LUGS AND DEGRADING OF THE ELECTRICAL CONNECTIONS.
Risk. OVERHEATING OF THE CONNECTIONS COULD RESULT IN A FIRE.
Remedy. DEALERS WILL INSPECT AND REPLACE THE TRANSFER SWITCH IF NECESSARY FREE OF CHARGE. THE SAFETY WAS SUPERCEDED BY CAMPAIGN 11V-577. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Equipment › Recreational Vehicle/Trailer10V587000
Filed Nov 17, 20104,770 vehiclesKeystone Rv Company
Defect. KEYSTONE IS RECALLING CERTAIN RECREATIONAL VEHICLES AND FIFTH WHEEL TRAILERS EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.
Risk. THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK MAY NOT SHUT OFF IN SUFFICIENT TIME TO PREVENT A FIRE.
Remedy. KEYSTONE IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL INFORMATION. THE RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR KEYSTONE AT 866-425-4369.
Equipment10V478000
Filed Oct 5, 20105,459 vehiclesKeystone Rv Company
Defect. KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2011 RECREATIONAL VEHICLES EQUIPPED WITH ATWOOD 35 SERIES RANGE OVENS. A POTENTIAL EXISTS FOR A SMALL FRACTURE WITHIN THE LINE DELIVERING GAS TO THE OVEN CAVITY BURNER. SUCH A FRACTURE MAY CAUSE PROPANE GAS TO LEAK FROM THE LINE.
Risk. A PROPANE LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE AND/OR EXPLOSION CAUSING PROPERTY DAMAGE AND/OR PERSONAL INJURY.
Remedy. DEALERS WILL ISOLATE AND PERFORM A DROP PRESSURE TEST ON THE OVEN SUPPLY TUBE AND IF THE TUBE LEAKS IT WILL BE REPLACED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2010. OWNER MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Equipment › Recreational Vehicle/Trailer › Lpg Systems › Lines and Fittings10V295000
Filed Jun 25, 201084 vehiclesKeystone Rv Company
Defect. KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2010-2011 RAPTOR FIFTH WHEEL TRAILERS. THE PROPANE HOSE FOR THE SLIDE ROOM MAY CONTACT THE TIRE AND MAY BECOME DAMAGED AS A RESULT.
Risk. A PROPANE LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE/AND/OR EXPLOSION CAUSING PROPERLY DAMAGE AND/OR PERSONAL INJURY.
Remedy. DEALERS WILL INSTALL A METAL PLATE TO PREVENT THE PROPANE LINE FROM COMING INTO CONTACT WITH THE TIRE. THE SAFETY RECALL BEGAN ON JUNE 30, 2010. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
What owners reported
Newest filings
Service Brakes
Filed Apr 2, 20123,000 milesFL
TL* THE CONTACT OWNS A 2011 KEYSTONE RAPTOR FIFTH WHEEL. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE BRAKES SEIZED AFTER THE CHECK TRAILER WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3000. UPDATED 05/09/12 *BF THE CONSUMER STATED THE RV HAS A DEFECT IN THE ELECTRICAL SYSTEM. THE ELECTRICAL BRAKES NEED THE (12V) BATTERIES IN CASE OF AN EMERGENCY. UPDATED 05/12/2012 *JS
Tires
Filed May 2, 20111,000 milesMD
TL*THE CONTACT OWNS A 2011 KEYSTONE RAPTOR TRAILER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH THE SPARE TIRE DETACHED FROM THE VEHICLE AND HE HAD NO KNOWLEDGE OF THE FAILURE UNTIL HE CHECKED THE TIRE. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND WAS ADVISED THAT THE MANUFACTURER WOULD RESPOND. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.