Owners filed 1 complaints about this vehicle with federal regulators, most often about the suspension. It has been recalled 6 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Suspension
1
0
0
0
6 safety recalls
Part 573 reports
Equipment › Recreational Vehicle/Trailer › Lpg Systems › Lines and Fittings18V871000
Filed Dec 7, 2018152 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain 2018-2019 Keystone Raptor recreational trailers. The quick disconnect rubber propane line may be incorrectly routed, allowing the outside grill to be stored while the fuel supply is still on and the flame is still lit.
Risk. If the grill is stored while the flame is still lit, it can increase the risk of a fire.
Remedy. Keystone has notified owners, and dealers will replace the quick disconnect rubber propane line with a line that must be disconnected prior to storing the grill, free of charge. The recall began on January 14, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-343.
Tires18V790000
Filed Nov 9, 201895 vehiclesKeystone Rv Company
Defect. Keystone RV (Keystone) is recalling certain 2018-2019 Keystone Raptor recreational trailers, model 353TS. The tires may rub against the frame outrigger while being towed.
Risk. Tire contact with the frame outrigger may result in tire damage and can affect vehicle handling, increasing the risk of a crash.
Remedy. Keystone has notified owners, and dealers will cut a notch into the frame outrigger that will provide clearance between the frame and tire, free of charge. The recall began November 20, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-339.
Fuel System, Gasoline18V226000
Filed Apr 10, 2018423 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain 2018 Keystone Carbon and Raptor recreational fifth-wheel trailers. These vehicles were manufactured without a protective barrier in the fuel station to prevent fuel absorption in the main floor.
Risk. Fuel absorption into the main floor can increase the risk of a fire in the presence of an ignition source.
Remedy. Keystone will notify owners, and dealers will inspect the trailers and install a protective barrier is present, if necessary, free of charge. The recall began on April 24, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-317.
Equipment17V755000
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Suspension17V643000
Filed Oct 12, 201783 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain 2018 Carbon, Fuzion, and Raptor triple axle toy haulers. These vehicles may have an incorrectly welded suspension equalizer that can result in the suspension's failure while traveling.
Risk. If the suspension fails, the trailer's handling would be affected, increasing the risk of a crash.
Remedy. Keystone has notified owners, and dealers will replace the equalizer with a different one, free of charge. The recall began on October 20, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-305.
Tires17V316000
Filed May 12, 201739 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain 2017-2018 Raptor fifth-wheel recreational trailers, model 428SP. The affected trailers have tires that may contact the outriggers.
Risk. Tire contact with the outriggers may result in tire damage, possibly causing a loss of control, increasing the risk of a crash.
Remedy. Keystone has notified owners, and dealers will cut a notch in the bottom side of the outriggers located above the tires on the door side of the unit, free of charge. The recall began on May 18, 2017. Owners may contact Keystone Customer Service at 1-866-425-4369. Keystone's number for this recall is 17-287.
What owners reported
Newest filings
Suspension
Filed May 20, 2022CO
The axle hanger weld on the passengers side of the 5th-wheel broke and the axle shifted forward in which the tires rubbed together while doing driving on the highway. Luckily we stopped to get gas when this was noticed. If we had not stopped for gas the situation could have been very bad up to and including death. We have pictures and still have the part if inspection is requested. We were in the middle of nowhere TX and stayed overnight at an RV park near next door to the gas station. The next day we spent 2 hours contacting mobile RV companies and welders to come look at and fix the damage. The damage was looked at by TW welding and construction as they were the only company available to come look at and fix this so we could get back on the road so we could get home to CO. There was no warning lamps or messages as this is a 5th-wheel. Looking this up it appears that there have been several recalls on this particular part in the past and when calling Keystone, Dexter Axle and Lippert they stated they knew of this part failing before but our unit was not included in the recall. This issue has been fixed on newer models (my parents have a 2021) and the hangers are reinforced. No one wants to own this yet it is a known problem.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Dec 7, 2018. Source: NHTSA Office of Defects Investigation.