Owners filed 2 complaints about this vehicle with federal regulators, most often about the equipment adaptive/mobility › wheelchair restraints/securement › webbing/cable. It has been recalled 4 times.
Filed Sep 13, 202195,885 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Risk. Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Remedy. Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
Filed Jun 4, 202110,455 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain 2019 Keystone Bullet, Sprinter, and 2020 Keystone Hideout vehicles equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Risk. Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Remedy. Dealers will replace the regulator and test the propane system for leaks, free of charge. Owners were notified of the defect on August 4, 2021. A final owner letter was mailed January 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369.
Power Train › Axle Hubs18V843000
Filed Nov 28, 2018982 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar, Outback, Passport, Springdale, Bullet and Hideout recreational trailers and 2019 Dutchmen Aerolite and Atlas recreational trailers. The inner hub bearings of the axles may not have been sufficiently greased, which can cause the bearings to overheat and fail.
Risk. If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash.
Remedy. Keystone will notify owners, and dealers will inspect and repair the hubs and bearings, as necessary, free of charge. The recall began January 16, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-340.
Filed Oct 15, 20181,276 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain 2019 Dutchmen Aerolite and Atlas, Keystone Bullet, Laredo, Cougar, Hideout, Passport and Springdale, and Crossroads Sunset fifth wheels and travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.
Risk. If the bearing cup is not installed it could lead to a bearing failure, affecting vehicle handling and increasing the risk of a crash.
Remedy. Keystone will notify owners, and dealers will inspect axles for hub clearance. If the hub clearance is not sufficient, appropriate parts will be provided to correct the defect, free of charge. The recall began November 16, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-334.
What owners reported
Newest filings
Unknown or Other
Filed Mar 21, 2022OK
My 2019 Keystone Travel Trailer has a Safety Recall 21V-708 regarding defective Winn-Tec Model 6020 dual stage propane regulators. The recall is due to the regulators may elevate the propane pressure to the appliances and cause a fire. My 2019 Keystone Travel Trailer was manufactured in 2018 with a Winn-Tec Model 6020 dual stage propane regulator manufactured in 2017. The Safety Recall 21V-708 from Keystone RV Company letter states they will only replace the regulator if the regulator was manufactured in 2018-2021. I have talked to Keystone RV Company and they refuse to replace my Winn-Tec Model 6020 regulator unless I pay to have my regulator tested at my expense, then if tested bad, they said they may Good Will replacement. Jayco RV Company has a Safety Recall on the same Winn-Tec Model 6020 Propane Regulator. Jayco Safety Recall 21V-425 includes regulators manufactured in 2017. I do not understand the inconsistency between Keystone RV and Jayco RV Safety Recalls with the same Winn-Tec Model 6020 dual stage propane regulators. My 2019 Keystone Travel Trailer is included in the Safety Recall 21V-708 but Keystone will not replace the Winn-Tec Model 6020 regulator because the regulator was built in 2017, but if the same regulator was installed on a Jayco RV then it would be replaced by Jayco under the Jayco Safety Recall 21V-425. I have noticed a taller than normal flame on the cooktop of our RV. I would appreciate someone looking into this as I cannot see the flame on the hea
The contact owns a 2019 Keystone Bullet Premier equipped with Winntec model 6020 two-stage propane regulator. The contact received notification of NHTSA Campaign Number: 21V708000 (Equipment); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and advised the contact that his propane regulator was not affected by the recall as it was manufactured in 2017. The contact informed the manufacturer that the flame on the stove top was higher than normal. The manufacturer advised the contact to have the propane regulator tested and if the failure was associated to the recall, they would assist. Unable to confirm parts distribution disconnect.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Sep 13, 2021. Source: NHTSA Office of Defects Investigation.