Owners filed 2 complaints about this vehicle with federal regulators, most often about the equipment › recreational vehicle/trailer. It has been recalled 4 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Service Brakes
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Equipment › Recreational Vehicle/Trailer
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4 safety recalls
Part 573 reports
Equipment17V755000
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Equipment › Appliance › Air Conditioner16V600000
Filed Aug 15, 201651,585 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain model year 2011-2017 Bullet and Passport recreational trailers. The affected vehicles are equipped with an air conditioner LCD thermostat that may not be properly wired.
Risk. If the thermostat is wired improperly, any damage to the thermostat wiring may result in an electrical short, increasing the risk of a fire.
Remedy. Keystone will notify owners, and dealers will correct the wiring at the air conditioner control box, free of charge. The recall began on October 7, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-261.
Equipment13V338000
Filed Aug 2, 20132,336 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain model year 2013 Bullet and Passport trailers manufactured October 1, 2012, through March 5, 2013. The mounting fasteners for the stabilizer jacks may fail causing the jack to become loose and separate from the vehicle.
Risk. If the fasteners fail and the jack separates from the vehicle, it would become a road hazard, increasing the risk of a crash.
Remedy. Keystone will notify owners, and dealers will replace the mounting fasteners. The recall is expected to begin in August 2013. Owners may contact Keystone Customer Service by calling 1-866-425-4369. Keystone's recall number is 13-196.
Equipment13V155000
Filed Apr 23, 20136,561 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain model year 2013-2014 recreational trailers equipped with Dometic 9100 Power Awnings or Weather Pro awnings, awning serial numbers 306xxxx through 314xxxx, manufactured between February 13, 2013, through April 9, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. A damaged motor may lead to an unfurling of the awning.
Risk. If the awning unfurls unexpectedly either in transit or while parked, it may increase thre risk of personal injury or a crash.
Remedy. Keystone will notify owners and dealers will replace the awning motor, free of charge. The recall began on May 7, 2013. Owners may contact Keystone at 1-866-425-4369. Keystone's campaign recall number is 13-193.
What owners reported
Newest filings
Service Brakes
Filed Sep 6, 201612,000 milesTX
I EXPERIENCED A PROBLEM WITH MY TRAILER BRAKES WHILE ON A TRIP. MY BRAKE CONTROLLER SHOWED THAT THERE WAS A SHORT IN THE WIRING. WHILE IT SHOWED A SHORT I HAD NO BRAKES. THE PROBLEM EVENTUALLY CLEARED UP. WHEN I GOT HOME I STARTED CHECKING OUT THE BRAKE WIRING UNDER MY TRAILER. ALTHOUGH I DID NOT FIND THE SOURCE OF THE SHORT I DISCOVERED THAT KEYSTONE USED 14 GAUGE WIRE FOR THE WIRING TO THE BRAKES. THE AXLES AND BRAKES ARE MANUFACTURED BY DEXTER AXLES. DEXTERS SERVICE MANUAL SPECIFICALLY RECOMMENDS THAT A TRAILER UNDER 30 FEET WITH FOUR BRAKES USE A MINIMUM OF 12 GAUGE WIRE.MY TRAILER MEETS THAT CRITERIA.I DO NOT THINK THAT THE UNDERSIZED WIRE CAUSED MY PROBLEM. BUT IT IS APPARENT THAT KEYSTONE IS USING A SMALLER GAUGE WIRE TO SAVE MONEY IRREGARDLESS OF WHAT THE INDUSTRY STANDARDS ARE. THIS COULD POSSIBLY CAUSE BRAKING PROBLEMS. AS A CONSUMER I KNOW THAT MY BRAKES WORK BUT BECAUSE OF THE UNDERSIZED WIRING I DO NOT KNOW HOW WELL THEY MIGHT WORK IF THE WIRING WAS SIZED PROPERLY.
Equipment › Recreational Vehicle/Trailer
Filed Jul 1, 2015OR
CPSC: X1530922A. KEYSTONE BULLET. CONSUMER STATED WHEN COOKING INSIDE THE TRAILER, THE RANGE HOOD CAUSES THE SMOKE ALARM TO GO OFF, DUE TO FUMES AND ODORS BECOME AIRBORNE IN THE CABIN. *SS UPDATED 10/07/15*LJ UPDATED 11/07/2017*CN
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.