WHILE DRIVING 20 MPH THE VEHICLE STALLED AND WOULD NOT SHIFT OR RESTART. THE CAUSE OF THE PROBLEM HAS NOT BEEN DETERMINED. *AK
2003 Jaguar XJ
Owners filed 2 complaints about this vehicle with federal regulators, most often about the engine and engine cooling › exhaust system › emission control › catalytic convertor. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor | 1 | 0 | 0 | 0 | |
| Engine and Engine Cooling › Engine | 1 | 0 | 0 | 0 |
What owners reported
Newest filingsHYDROGEN SULFIDE TOXIC FUME, IN 2003 JAGUAR XJ8. I HAVE LEASED 8 JAGUARS NO PROBLEM UNTIL 2002 JAGUAR XJ8. SHORTLY AFTER LEASE I NOTICED A SULFUR SMELL. I WAS INFORMED IT COULD BE GAS OR EXHAUST FUMES FROM ANOTHER VEHICLE. THE CAR CONTINUED TO SMELL, THANKSGIVING A GUEST IN CAR BECAME PHYSICALLY ILL. THE CAR WAS TAKEN FOR SERVICE. AFTER NEGOTIATION, PLUS THE ADDITIONAL CORPORATE LEASED AUTO, DEARLERSHIP RELEASED ME FROM 2002 LEASE. I SIGNED A NEW LEASE FOR A 2003 JAGUAR FOR 3 YEARS. IN MARCH WITH LESS THAN 2700 MILES I HAVE THE SAME PROBLEM WITH SULFUR SMELL. MAGGIE HARLOW, GENERAL MANAGER JAGUAR LOU, SHARED WITH ME A ONE PAGE DIRECTIVE FROM JAGUAR STATING HOW TO COPE WITH THIS PROBLEM IN 2002. I WENT DIRECTLY TO JAGUAR THROUGH EMAIL. MR. MANNY BELTRAN RESPONDED. MR. BELTRAN SET UP AN APPOINTMENT FOR SERVICE AT JAGUAR LOU. JAGUAR AREA SERVICE MANGER, JOHN ZIMMERMAN, WOULD BE THERE TO INSPECT THE CAR. ON 4/17/03, I SENT MR. BELTRAN ANOTHER EMAIL HIS RESPONSE DEALERSHIP WAS TRYING TO FIND A SOLUTION TO THE PROBLEM. ON 4/21/03, ELLIOTT, JAGUAR LOU SERVICE MANAGER, STATED THE SULFUR PROBLEMS USUALLY WENT AWAY AFTER 6,00 TO 10,000 MILES. THIS WAS THE FIRST THIS INFORMATION HAD BEEN REVEALED TO ME; ELLIOTT SUGGESTED THAT HE REMOVE THE CATALYTIC CONVERTER FROM AN OLDER JAGUAR. AFTER REQUESTION CONFIRMATION OF PROBLEM WITH CATALYTIC CONVERTER, MAGGIE PHONED ME. MAGGIE CONCURRED THERE WAS AN ODOR THAT I BASICALLY HAD TO LIVE WITH IT, JAGUAR WOULD NOT REPLACE THE CATALYTIC CONVERTER. I
2 of 2 complaints, reproduced as filed.
Across model years
Worst on record: 2011| Year | Complaints | Recalls | Fires | Deaths | Assessment |
|---|---|---|---|---|---|
| 2019 | 1 | 1 | 0 | 0 | Routine |
| 2018 | 1 | 0 | 0 | 0 | Routine |
| 2017 | 2 | 3 | 0 | 0 | Routine |
| 2016 | 8 | 2 | 0 | 0 | Routine |
| 2015 | 7 | 3 | 2 | 0 | Routine |
| 2014 | 12 | 2 | 0 | 0 | Routine |
| 2013 | 8 | 3 | 0 | 0 | Routine |
| 2012 | 7 | 0 | 1 | 0 | Routine |
| 2011 | 16 | 3 | 0 | 0 | Routine |
| 2010 | 0 | 3 | 0 | 0 | Routine |
| 2008 | 6 | 0 | 0 | 0 | Routine |
| 2007 | 4 | 1 | 0 | 0 | Routine |
| 2006 | 11 | 3 | 0 | 0 | Routine |
| 2005 | 6 | 0 | 0 | 0 | Routine |
| 2004 | 13 | 3 | 0 | 0 | Routine |
| 2003 — this page | 2 | 0 | 0 | 0 | Routine |
| 2002 | 2 | 0 | 0 | 0 | Routine |
| 2000 | 13 | 0 | 1 | 0 | Routine |
| 1998 | 11 | 1 | 0 | 0 | Routine |
| 1997 | 1 | 0 | 0 | 0 | Routine |
| 1995 | 1 | 1 | 0 | 0 | Routine |
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.