Owners filed 214 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 6 times.
When it fails
07100071,000 milesMedian miles at failure
174 complaints record an odometer reading. Failures cluster around 0–10,000 miles.
Most common 2007 Hyundai Entourage problems
38 of the 214 complaints (18%) are about the electrical system.
Component
Reports
Crashes
Fires
Injuries
Electrical System
37
3
1
1
Suspension
25
2
0
2
Service Brakes · brakes
13
0
0
0
Structure › Body · body and frame
12
1
0
1
Latches/Locks/Linkages · door locks and latches
12
0
0
0
Structure › Body › Door · body and frame
11
0
0
0
Seats
9
0
0
0
Air Bags · airbags
9
1
0
1
Engine
8
0
0
0
Electronic Stability Control (esc) · stability control
7
0
0
0
6 safety recalls
Part 573 reports
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/Module20V061000
Filed Feb 4, 2020476,111 vehiclesHyundai Motor America
Defect. Hyundai Motor America (Hyundai) is recalling certain 2007-2010 Elantra and 2009-2011 Elantra Touring vehicles. On February 21, 2020 Hyundai expanded the recall to include 46,425 model year 2007-2008 Entourage and 2007 Santa Fe vehicles. Moisture may enter the Anti-lock Brake (ABS) Module and result in an electrical short.
Risk. An electrical short within the ABS Module may cause an engine compartment fire, even when the car is turned off, increasing the risk of an injury.
Remedy. Hyundai will notify owners, and dealers will install a relay in the vehicle's main junction box to prevent the risk of an ABS short-circuit while the car is turned off, free of charge. The recall began April 2, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 188.
Filed Nov 21, 201641,264 vehiclesHyundai Motor America
Defect. Hyundai Motor America (Hyundai) is recalling certain model year 2007-2008 Entourage vehicles manufactured February 16, 2006, to June 30, 2008. In the affected vehicles, the secondary hood latch may corrode and bind and remain in the unlatched position when the hood is closed.
Risk. If the primary latch is inadvertently released and the secondary latch is not engaged, the hood could unexpectedly open while driving, increasing the risk of a vehicle crash.
Remedy. Hyundai will notify all of the owners. For vehicles originally sold, or ever registered, in Alaska, Connecticut, Delaware, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, West Virginia, Wisconsin, and the District of Columbia, dealers will replace the secondary latch. For vehicles in any other state, dealers will inspect and either lubricate or replace the secondary latch, as necessary, free of charge. Owners may contact Hyundai customer service at 1-800-633-5151. The recall began January 2017. Hyundai's number for this recall is 154.
Suspension › Front › Control Arm › Lower Arm13V556000
Filed Nov 6, 201321,207 vehiclesHyundai Motor Company
Defect. Hyundai America Technical Center, Inc. (Hyundai) is recalling certain model year 2007-2008 Hyundai Entourage vehicles manufactured from February 16, 2006, through June 30, 2008 and sold in, or currently registered in, Massachusetts, Maryland, Michigan, New Hampshire, New York, Pennsylvania, Vermont, Wisconsin, Connecticut, Delaware, Iowa, Illinois, Indiana, Maine, Minnesota, Missouri, New Jersey, Ohio, Rhode Island, West Virginia and the District of Columbia. In the affected vehicles, the front lower control arms may fracture due to corrosion resulting from exposure to road salt and water.
Risk. A fractured control arm can result in the loss of control of the vehicle, increasing the risk of a crash.
Remedy. Hyundai will notify owners, and dealers will inspect the degree of corrosion of the front lower control arms, and will either rustproof or replace them, free of charge. The recall began on January 3, 2014. Owners may contact Hyundai at 1-800-633-5151 or by email at [email protected]. Hyundai's recall number is 115.
Filed Apr 1, 20131,712,336 vehiclesHyundai Motor Company
Defect. Hyundai Motor Company (Hyundai) is recalling certain model year 2006-2009 Accent, model year 2007-2011 Azera, Sonata and Sante Fe,2006-2011 Tucson, 2009-2011 Elantra Touring, 2007-2010 Elantra, 2008-2011 Veracruz, 2009-2011 Genesis, 2010-2011 Genesis Coupe, 2007-2008 Entourage, and 2006-2008 Tiburon vehicles. Originally, in April 2013, Hyundai recalled 1,059,824 model year 2007-2009 Accent and Tucson, model year 2007-2010 Elantra, model year 2007-2011 Santa Fe, model year 2008-2009 Veracruz, model year 2010-2011 Genesis Coupe, and model year 2011 Sonata vehicles. In September 2013, Hyundai informed the agency that it was adding more vehicles to this campaign, representing an additional 652,512 units. The total number of vehicles being recalled is now 1,712,336. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake transmission shift interlock feature, preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.
Risk. Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of Park without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.
Remedy. Hyundai will notify owners, and dealers will replace the stop lamp switch, free of charge. The safety recall began on April 22, 2013. Owners may contact Hyundai at 1-800-633-5151. Hyundai's recall campaign number is 110.
Filed Apr 15, 2009532,633 vehiclesHyundai Motor Company
Defect. HYUNDAI IS RECALLING 532,633 MY 2006-2007 ACCENT, ENTOURAGE, SONATA, MY 2007 AZERA, ELANTRA AND SANTA FE, MY 2005-2007 TUCSON AND MY 2007-2008 VERACRUZ VEHICLES. THE STOP LAMP SWITCH IN THE AFFECTED VEHICLES MAY MALFUNCTION. A MALFUNCTIONING STOP LAMP SWITCH MAY CAUSE THE BRAKE LIGHTS TO NOT ILLUMINATE WHEN THE BRAKE PEDAL IS DEPRESSED OR MAY CAUSE THE BRAKE LIGHTS TO REMAIN ILLUMINATED WHEN THE BRAKE PEDAL IS RELEASED. A STOP LAMP SWITCH MALFUNCTION MAY ALSO AFFECT THE OPERATION OF THE BRAKE-TRANSMISSION SHIFT INTERLOCK FEATURE SO THE TRANSMISSION SHIFTER WOULD NOT BE ABLE TO BE SHIFTED OUT OF THE PARK POSITION. IT MAY ALSO CAUSE THE ELECTRONIC STABILITY CONTROL (ESC) MALFUNCTION LIGHT TO ILLUMINATE, AND IT MAY NOT DEACTIVATE THE CRUISE CONTROL WHEN THE BRAKE PEDAL IS DEPRESSED.
Risk. ANY OF THESE MALFUNCTIONS, ALONE OR IN COMBINATION, MAY LEAD TO A CRASH.
Remedy. DEALERS WILL REPLACE THE STOP LAMP SWITCH FREE OF CHARGE. THE RECALL BEGAN ON JUNE 29, 2009. OWNERS MAY CONTACT THE HYUNDAI CUSTOMER ASSISTANCE CENTER AT 1-800-633-5151.
Filed Sep 19, 2006790 vehiclesHyundai Motor Company
Defect. ON CERTAIN MINIVANS EQUIPPED WITH ADJUSTABLE BRAKE PEDALS, THE STOP LAMP SWITCH WIRING HARNESS MAY BE OUT OF POSITION. AN IMPROPERLY POSITIONED STOP LAMP SWITCH WIRING HARNESS COULD MAKE CONTACT WITH THE U-JOINT ASSEMBLY OF THE STEERING COLUMN. REPEATED CONTACT MAY EVENTUALLY CAUSE THE WIRING HARNESS INSULATION TO CHAFE.
Risk. CHAFED INSULATION COULD CAUSE A SHORT OF THE WIRING HARNESS RESULTING IN THE LOSS OF BRAKE LIGHTS, ENGINE STALLING, OR AN INABILITY TO START THE VEHICLE INCREASING THE RISK OF A CRASH.
Remedy. DEALERS WILL INSPECT THE WIRING HARNESS FOR CHAFING AND REPAIR IT IF NECESSARY. ALSO, THE DEALER WILL SECURE THE WIRING HARNESS TO PREVENT FUTURE CONTACT WITH THE U-JOINT ASSEMBLY.THE RECALL BEGAN ON OCTOBER 9, 2006. OWNERS MAY CONTACT HYUNDAI AT 1-800-633-5151.
All 6 campaigns on file, newest first.
What owners reported
Newest filings
Suspension
Filed Oct 8, 2026OH
Suspension front right control arm broke due to excessive corrosion and rust.
Electrical SystemCrash
Filed Apr 9, 2023OH
The valve over eventually leaks oil that drips down on to the alternator. This cause the electrical system to fail, the battery and brake lights come on. Then slowly all lights come on as battery shuts down. This is a known issue with this engine. This happened to me yesterday while driving at night leaving the car unable to drive. When the battery completely shuts down you cannot even move the vehicle out of Park, as electric is needed to disengage the the shifter from park, so you cannot even push the vehicle off of the road. Hyundai has a recall for the exact same engine in the Veracruz. Here are two videos showing issues. https://www.youtube.com/watch?v=RSLmj8Gqc1Q https://www.youtube.com/watch?v=h9Q78so3GPI https://www.carproblemzoo.com/hyundai/entourage/engine-oil-leaking-problems.php The VIN was not included in NHTSA campaign number: 14v415000 (engine and engine cooling).
Steering › Hydraulic Power Assist › Power Steering Fluid
Filed Mar 30, 2023WV
2007 HYUNDAI ENTOURAGE. CONSUMER WRITES IN REGARD TO BROKEN POWER STEERING BELT.
Service Brakes, Air › Antilock › Abs Warning LightFire
Filed Mar 28, 2023207,000 milesTX
The contact owned a 2007 Hyundai Entourage. The contact stated that while driving at an undisclosed speed, another driver alerted her that there were flames coming from underneath the vehicle. The ABS warning light was illuminated. The contact pulled over and exited the vehicle while it caught fire. No injury was sustained. The fire department arrived on the scene and extinguished the fire. The contact was not aware if there were fire department and police reports filed. The vehicle was towed to her sister's residence and was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure and confirmed that the VIN was included in NHTSA Campaign Number: 20V061000 (Service Brakes, Hydraulic). The failure mileage was approximately 207,000. The VIN was unavailable.
Suspension
Filed Nov 8, 2022154,000 milesMD
The contact owns a 2007 Hyundai Entourage. The contact stated while driving 5 MPH in a parking lot and making a left turn, he heard an abnormal noise coming from the front passenger’s side tire and the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to park the vehicle safely. The vehicle was not drivable. The contact towed the vehicle to the insurance facility and then towed to an independent mechanic. The contact was informed that the front passenger’s side control arm, the front driver’s side control arm, and the constant velocity axle needed to be replaced. The vehicle was repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V556000 (Suspension) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 154,000.
Air Bags
Filed Sep 2, 202298,000 milesNJ
The contact's fiancé owns a 2007 Hyundai Entourage. The contact stated while driving at an undisclosed speed, the air bags and memory fuel warning lights illuminated. Additionally, the vehicle was taken to AutoZone where it was placed on a diagnostic machine where a code generated for the catalytic converter. The vehicle was initially taken to the dealer for a recall repair however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.
Suspension
Filed May 18, 2021MN
I was driving on the street and heard a snap I then pulled over contacted a tow company and brought it to the nearest mechanic shop was told that my control arms are so rusted that they snapped on both sides left and right one cracked completely through the other 1 Has just a crack but was not completely broke had to pay for the repairs at $2677 later to find out that in 2014 a recall was made recall 115. I just purchased this car however records don't show this as a active recall so either it was serviced and not properly fixed therefore still making it dangerous for my family and others or was never completed and being sold as a unsafe vehicle to my sister whom I brought this vehicle from. When she bought it nothing about this recall 115 was listed so she was not aware when selling this van to us.
Suspension
Filed Apr 17, 2021188,868 milesWI
VEHICLE WAS MOVING AT 50 MPH ON A COUNTY ROAD. FAILURE OF DRIVERS SIDE LOWER CONTROL ARM. LOSS OF CONTROL OF STEERING AND DAMAGE TO TIRE AND WHEEL WELL.
Structure › Body
Filed Mar 17, 2021160,000 milesWA
ARE DOORS FLY OPEN DRIVING DOWN FREEWAY. DOORS DON'T CLOSE OR LATCH HALF THE TIME AND ARE BATTERY AND ALTERNATOR LIGHT CONSTANTLY COMES ON AND BATTERY AND ALTERNATOR IS GOOD HAD THEM TESTED. U ASK FOR A DATE AND ONLY LET US PUT ONE DATE IN THIS HAPPENS SO OFTEN WE'RE SCARED TO EVEN OPEN DRIVERS SIDE SLIDING DOOR. AND SOMETHING WRONG WITH THE BRAKES
Suspension
Filed Mar 11, 2021122,000 milesRI
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED WHILE DRIVING 40 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE COMPARTMENT. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND UPON INVESTIGATION NOTICED THAT THE FRONT DRIVER'S AND PASSENGER'S SIDE WHEELS WERE POINTING IN THE OPPOSITE DIRECTIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING DRIVER'S AND PASSENGER'S SIDE CONTROL ARMS TO BE REPLACED. THE VEHICLE WAS REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 13V556000 (SUSPENSION). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 122,000.
Electrical System
Filed Dec 19, 2020170,000 milesIL
DEALERSHIP HAD ME MAKE AN APPOINTMENT AND COME IN FOR THE 188 RECALL (ABS RELAY INSTALLATION), KEPT ME FOR 2 HOURS, TRIED TO SELL ME ABOUT $2,000 IN UNRELATED MAINTENANCE, THEN TOLD ME THAT THEY DID NOT HAVE THE PARTS TO PERFORM THE RELAY SERVICE. THEY THEREFORE WASTED MY TIME WHEN THEY HAD NO INTENTION OF PERFORMING THE RECALL WORK. THE RECALL WORK HAS NOT BEEN DONE, AND I'VE WASTED A WORK DAY. DEALER REP WAS ALSO INTIMIDATING WITH REGARD TO THE MAINTENANCE HE WAS RECOMMENDING.
Air Bags
Filed Aug 24, 2020150,802 milesIL
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC), 13V555000 (AIR BAGS) AND 16V843000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO HYUNDAI ON PERRYVILLE (343 N. PERRYVILLE RD, ROCKFORD, IL 61107) AND WAS REJECTED TO BE SERVICE DUE TO THE PARTS NOT BEING AVAILABLE. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP SIGN, THE VEHICLE MADE AN ABNORMALLY LOUD NOISE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 150,802. PARTS DISTRIBUTION DISCONNECT.
Service Brakes
Filed Aug 20, 2020AR
2007 HYUNDAI ENTOURAGE. CONSUMER WRITES IN REGARDS TO ABS MODULES SAFETY RECALL. *LD THE CONSUMER STATED WHEN ATTEMPTING TO HAVE A RECALL REPAIR COMPLETED THE DEALER CHARGED A DIAGNOSTIC FEE. THE CONSUMER STATED WHILE THE KEY IS NOT IN THE VEHICLE, THE LOCKS WOULD CLICK LOCKED AND UNLOCKED, THE HEADLIGHTS AND DASHLIGHT TURN ON AND OFF, AND WINDOWS ROLL UP AND DOWN. THE EMERGENCY BRAKE SYSTEM LIGHT WAS ILLUMINATED. A BURNING SCENT CAME FROM THE VEHICLE. *JS
Electrical System
Filed Aug 13, 202090,498 milesCA
IN JUNE OF THIS YEAR, WE RECEIVED AN 'IMPORTANT SAFETY RECALL' FROM HYUNDAI, INSTRUCTING ME TO PARK MY CAR OUTSIDE AND AWAY FROM STRUCTURES AND OTHER VEHICLES UNTIL A REPAIR IS COMPLETED. I BROUGHT THE CAR TO RUSSELL WESTBROOK HYUNDAI IN GARDEN GROVE ON JUNE 15TH OF THIS YEAR. WE WERE TOLD THAT IT WOULD BE READY LATER THAT DAY. THEN THE 16TH. THEN THE 17TH. THEN THE 18TH. THEN THE 19TH. THEN I WAS TOLD THE PARTS WOULD ARRIVE IN A COUPLE OF DAYS AND DID I WANT TO LEAVE THE CAR THERE. I DECLINED. ON JUNE 22, I CALLED THE PARTS DEPARTMENT AND WAS TOLD THE PARTS WOULD ARRIVE IN THE MIDDLE OF JULY. I CALLED AT THAT TIME AND I WAS TOLD IT WOULD BE THE END OF JULY. I WAS ADVISED THAT I WOULD BE CONTACTED WITHIN 3-5 DAYS. TWO MONTHS HAVE GONE BY WITH NO FURTHER WORD. I'M 77 YEARS OLD AND I'M UNEASY DRIVING THIS CAR.
Service Brakes, Hydraulic
Filed Jul 21, 2020123,800 milesRI
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC) AT HERB CHAMBERS HONDA OF SEEKONK LOCATED AT 185 TAUNTON AVE RTE. 44, SEEKONK, MA 02771, 508 366 7880. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE STARTED SLOWLY WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE MECHANIC CLEARED THE UNKNOWN WARNING LIGHTS. THE CONTACT STATED THAT THE FAILURE PERSISTED. ADDITIONALLY, THE KEY BECAME HOT AFTER IT WAS INSERTED IN THE IGNITION. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 123,800.
Structure › Body1 injured
Filed Jul 10, 2020190,000 milesOH
DRIVING APPROXIMATELY 56-57 MPH DOWN A STATE ROUTE RD WHEN THE HOOD CAME UNLATCHED AND FLEW UP AND SHATTERED THE WINDSHIELD AND BREAKING THE HOODS HYDRAULIC LIFT ARM. I FOUND OUT THE HOOD LATCH WAS RECALLED BY HYUNDAI PRIOR TO THIS HAPPENING AND WE DIDN'T KNOW. HYUNDAI WAS CONTACTED AND THEY ARE REFUSING TO ASSIST WITH GETTING THE VEHICLE TO THE DEALERSHIP AND TELLING US THAT THEY ARE ONLY RESPONSIBLE FOR THE HOOD LATCH AND NOT THE OTHER DAMAGE THAT WAS CAUSED BY THE HOOD LATCH FAILING WHILE DRIVING.
Electrical System
Filed Jul 1, 2020IL
WE PURCHASED OUR 2007 HYUNDAI ENTOURAGE IN 2015 AND 2 MONTHS AFTER WE BOUGHT IT BOTH DOORS MOTORS STOPPED WORKING. THE DRIVER SIDE PASSENGER DOOR WILL ONLY OPEN ABOUT 10 TO 15 INCHES. WE'VE HAD TO USE THE HANDLES TO OPEN BOTH DOOR AND THE HANDLES BROKE. I CAN ONLY ASSUME THAT THEY BROKE BECAUSE THEY WERE NOT MADE TO BE USED SINCE THE DOORS ARE SUPPOSED TO BE USED WITH A REMOTE AND ARE MOTORIZED. WE'VE ALSO HAD TO REPLACE OUR HEAD LIGHTS AND BACK LIGHTS ABOUT 6 TO 8 TIMES THAT'S MORE THAN I'VE CHANGED ANY LHEAD LIGHTS ON ALL MY VEHICLES IN MY ENTIRE 44 YEARS OF OWNING CARS. THIS VEHICLE HAS HAD 6 RECALLS SINCE WE PURCHASED IT IN 2015. PLEASE JUST RECALL AND REPLACE THE WHOLE VEHICLE TO MAKE UP FOR HOW POORLY THIS VEHICLE WAS MADE AND THROWN TOGETHER. TY *TR
Steering
Filed Oct 29, 2019172,000 milesVA
MY WIFE WAS DRIVING WITH CHILDREN IN THE CAR AND RIGHT HAND SIDE SUSPENSION CONTROL ARM SNAPPED IN HALF. CAR WAS ABLE TO BE DRIVEN HOME BUT WHEEL WAS PUSHED UP AGAINST THE WHEEL WELL.
Wheels
Filed Oct 27, 2019111,000 milesMA
THE SPARE TIRE ASSEMBLY WAS SO RUSTED THAT YOU COULDN'T REMOVE THE SPARE DONUT. THE FRONT DRIVERS SIDE REGULAR TIRE HAD A SMALL NAIL IN IT RESULTING IN SOME AIR LOSS. SO TOWN FAIR TIRE IN TEWKSBURY MA AGREED TO PLUG THE TIRE BECAUSE THEY COULD NOT REMOVE THE SPARE TIRE DO TO HEAVY RUST IN WHICH THEY ALSO SAID THAT THIS IS A COMMON PROBLEM TO THIS MODEL VEHICLE. ALSO I AGREED WITH TOWN FAIR TIRE THAT I WOULD GET IT UP TO MY DEALERSHIP: JD BY RIDER UP IN MANCHESTER NH ASAP FOR EXTRA SERVICES. JD BY RIDER SENT MY VEHICLE TO TOWN FAIR TIRE IN MANCHESTER NH & T.F.T. ALSO RECOMMENDED A BRAND NEW FACTORY SPARE TIRE ASSEMBLY. I ENDED UP HAVING TO BUY 4 BRAND NEW REPLACEMENT GENERAL GRABBER TIRES P75-65R-16 TIRES. ALSO JD BY RIDER HAD TO BUY ANOTHER SPARE DONUT TIRE FOR PUTTING IT IN THE WAY BACK OF MY VEHICLE. THE ORIGINAL SPARE TIRE IS STILL FROZEN UNDERNEATH THE PASSENGER REAR OF MY VEHICLE. I HAD TO DRIVE TO TOWN FAIR TIRE THINKING THAT THE FRONT TIRE JUST NEEDED SOME AIR PUT IN IT BUT TFT TOOK IT OFF THE RIM & DISCOVERED THE NAIL IN IT RIGHT NEAR ANOTHER PLUG. THAT WAS WHY THEY WERE HESITANT ON PUTTING IN THE NEW PLUG.
Electrical System
Filed Oct 17, 201915 milesOH
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE KEY WAS TURNED IN THE IGNITION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GANLEY PARMA HYUNDAI (LOCATED AT 7115 BROOKPARK RD, PARMA, OH 44129, (216) 749-2525), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15.
Air Bags
Filed Sep 11, 2019CA
AIRBAG LIGHT HAS BEEN ON FOR A COUPLE OF YEARS, NO RECALL AND GOSH WANTS US TO PAY FOR DIAGNOSE AND THEN ESTIMATE FOR REPAIR. ($175.00 PLUS $ FOR REPAIR)
Structure › Body
Filed Jul 18, 2019100,000 milesPA
BOTH OF THE REAR DOOR HANDLES SNAPPED OFF FOR NO REASON. WE WERE STATIONARY AND I WENT TO OPEN IT, NO EXCESS FORCE OR PULLING. TRIED TO OPEN AND BOTH BROKE OFF IN MY HAND. THE BACK WINDSHIELD WIPER HOOK ALSO SNAPPED AND THREW MY WINDSHIELD WIPER OFF. I WAS STATIONARY, I HAD TAKEN OFF THE OLD ONE PUT A NEW ONE ON AND IT BROKE AND LOST MY WINDSHIELD WIPER WHILE ON THE HIGHWAY! CHEAPLY MADE HANDLES AND WINDSHIELD WIPERS!
Engine
Filed Jun 13, 2019113,000 milesCT
I WAS DRIVING ON THE CLEAR VIEW EXPRESSWAY IN NY WHEN THE CAR ENGINE SHUT OFF NO WARRING AT ALL JUST DIED. I WAS LUCKY I GOT TO THE SHOULDER OF THE HIGH WAY CALLED FOR A TOW TRUCK TOOK 4 HOURS TWO TOW TRUCKS TO GET ME HOME TO CT TOOK IT TO THE HYUNDAI DEALER IN MILFORD THEY SAID THE ENGINE FROZE HAD PLENTY OF OIL WAS NOT BURNT IT JUST STOPPED WORKING THE ENGINE HAD 113,000 WHEN IT JUST STOPPED NO WARING AT ALL THEY SAID BECAUSE IT WAS OUT OF WARRANTY THEY COULD NOT HELP ME AT ALL WILL NEVER BUY ONE AGAIN NOT GOOD CUSTOMER SERVICE NOW I HAVE A BIG PAPER WEIGHT IN MY YARD.
Electrical SystemFire
Filed Apr 4, 2019150,000 milesFL
MINIVAN WAS PARKED AT NIGHT IN OUR HOME GARAGE AND SPONTANEOUSLY WENT ON FIRE. ALL RECOMMENDED FACTORY MAINTENANCE WAS ALWAYS PERFORMED. NO RECALL FOR OUR VEHICLE EXISTED. SIGNIFICANT RISK TO PROPERTY AND LOSS OF LIFE. PUSHED IT OUT OF GARAGE TO SAVE FAMILY AND HOME.
Air Bags
Filed Mar 23, 2019TX
AIR BAG LIGHT IS ON WHEN KEY IS IN ON POSITION. IT STAYS ON WITH OR WITHOUT PERSON IN PASSENGER SEAT, IN MOTION OR PARKED,
Suspension › Front › Control Arm › Lower Arm
Filed Feb 19, 2019114,000 milesMA
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 25 MPH, THE FRONT DRIVER'S SIDE LOWER CONTROL ARM FRACTURED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V556000 (SUSPENSION) FIVE YEARS AGO. THE CONTACT WAS CONCERNED THAT THE RECALL REPAIR WAS INSUFFICIENT AND THAT THERE SHOULD BE AN ANNUAL INSPECTION TO ASCERTAIN POSSIBLE DAMAGE. THE VEHICLE WAS TOWED TO GARY ROME HYUNDAI (LOCATED AT 150 WHITING FARMS RD, HOLYOKE, MA 01040, (413) 536-4328) TO BE REPAIRED A SECOND TIME. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Air Bags
Filed Feb 7, 201948,500 milesOH
AIR BAG LIGHT IS ON WHEN KEY IS IN ON POSITION. IT STAYS ON WITH OR WITHOUT PERSON IN PASSENGER SEAT, IN MOTION OR PARKED,
Tires › Pressure Monitoring and Regulating Systems
Filed Feb 6, 201935,000 milesAL
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF AND THE ELECTRONIC STABILITY CONTROL AND TIRE PRESSURE MONITORING SYSTEM INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITOL HYUNDAI(2820 EASTERN BLVD, MONTGOMERY, AL) FOR REPAIRS, BUT THE FAILURE RECURRED. NO DIAGNOSIS INFORMATION WAS AVAILABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TRANSMISSION, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS INVALID.
Electronic Stability Control (esc)
Filed Feb 5, 2019193,000 milesMD
WHILE DRIVING TO WORK YESTERDAY MORNING, I WAS TURNING OFF A SIDE ROAD ONTO A MAIN ROAD. AS SOON AS I TURNED ON TO THE MAIN ROAD THE VAN SOUNDED LIKE MAYBE IT HAD A FLAT, IT DID NOT. BOTH ESC LIGHTS CAME ON AND STAYED ON. THE STEERING AND BRAKING WAS ERRATIC AND THERE WAS NO PICK UP. I COULD NOT GET THE WHEELS TO TURN THE SAME DIRECTION AS THE STEERING WHEEL FOR A SHORT PERIOD OF TIME MOVING INTO ON COMING TRAFFIC. LUCKILY I WAS ABLE TO GET SHORT PERIOD OF CONTROL, ENOUGH TO BARLEY TURN INTO A PARKING LOT. I AM SO FORTUNATE THIS DIDN'T HAPPEN ON THE HIGHWAY AT 55MPH OR COULD HAVE BEEN HORRIFIC. I DID CALL HYUNDAI AND THERE ARE SEVERAL RECALLS FOR THE VAN INCLUDING THE FRONT CONTROL ARMS. I ASKED IF THEY CAN TOW TO THE NEAREST DEALER CONSIDERING I JUST AVOIDED AN ACCIDENT AND HAD NO CONTROL. HYUNDAI WILL NOT TOW TO THE DEALER. THEY DID OFFER TO REIMBURSE ME IF I TOW IT, BUT THAT DOES NOT HELP ME CURRENTLY. THIS IS A VERY SERIOUS SITUATION AND NEEDS TO BE RECTIFIED BY HYUNDAI BEFORE A DRIVER IS NOT ABLE TO AVOID AN ACCIDENT DUE TO HAVING NO PICK UP OR CONTROL OF THE STEERING.
Service Brakes
Filed Jan 21, 2019FL
TAKATA RECALL MY BRAKE LIGHT SWITCH IT'S NOT WORKING I WAS DRIVING AND WHEN I STOP TO GET SOMETHING I PARKED AND TURN OFF THE VAN THAT IS WHEN I SEE THAT
Structure › Body
Filed Dec 14, 2018155,000 milesCA
THE PASSENGER REAR (SLIDER) DOOR FAILS TO LATCH CLOSED, EITHER IN POWER-ASSIST OR NON-POWER-ASSIST MODE. AS A RESULT, THE DOOR MAY OPEN SPONTANEOUSLY WHILE PARKED OR WHILE DRIVING. THE MOTORIZED DOOR'S CONTROL PROTOCOLS CAUSE THE DOOR TO OPEN FULLY AFTER THE FAILURE TO LATCH IS DETECTED. IF THE LATCH ELECTRONIC ACTUATOR FAILS, THERE IS NO ACCESS TO MANUALLY CLOSE THE LATCH WHILE THE DOOR IS IN CLOSED POSITION.
Structure › Body
Filed Nov 28, 201892,122 milesIL
WHEN THE SLIDING DOOR IS CLOSED IT POPS OPEN AGAIN ABOUT 2 SECONDS AFTER CLOSING. THIS HAPPENS WHEN THE DOOR IS CLOSED EITHER MANUALLY OR ELECTRICALLY. VEHICLE IS STATIONARY WHEN THIS HAPPENS.
Service Brakes
Filed Nov 18, 201890,000 milesTX
MY WIFE DRIVES A 2007 ENTOURAGE SE THAT CURRENTLY HAS 96,000 MILES ON IT. A SHORT TIME AGO THE BRAKE PEDAL GOT 'SOFT' OR WHAT SOME PEOPLE MIGHT CALL 'SPONGY' OR "MUSHY" ACCOMPANIED WITH GRADUAL 'LEAK DOWN'OR "FADING" OF THE BRAKE PEDAL. AS THIS IS NORMALLY A SYMPTOM OF A FAILING MASTER CYLINDER, I REPLACED THE MASTER CYLINDER. THIS DID NOTHING TO SOLVE THE PROBLEM. NEXT, I REPLACED THE REAR BRAKE PADS (ALTHOUGH THEY WERE PROBABLY ONLY HALF WORN) TO PUSH MORE FLUID BACK INTO THE RESERVOIR IN HOPES IT WOULD 'TIGHTEN UP' THE PEDAL FEEL. THIS ALSO DID NOT IMPROVE THE SITUATION. THE FRONT BRAKE PADS ARE RELATIVELY RECENT AND NOT IN NEED OF REPLACEMENT. I NEXT TOOK THE VEHICLE TO A DEALERSHIP FOR DIAGNOSIS. THE DEALERSHIP INDICATED THAT WHAT I WAS EXPERIENCING WAS A FAILURE OF THE ABS MODULE (PUMP AND CONTROL UNIT) THAT THEY DON'T SEE VERY OFTEN. BASED ON THE DEALERSHIP ADVICE, I REPLACED THE ABS MODULE. THIS HAD NO EFFECT ON THE PROBLEM. IN A FINAL EFFORT, I REPLACED THE VACUUM BOOSTER WHICH ALSO DID NOTHING TO CORRECT THE SITUATION. AFTER EACH OF THESE REPAIR EFFORTS THE BRAKES WERE BLED MANUALLY AND WITH THE "AUTO BLEED" FUNCTION OF A SCAN TOOL. NOTE THAT THERE ARE NO ABS, EBD OR ETC DIAGNOSTIC CODES PRESENT IN THE VEHICLES DIAGNOSTIC SYSTEM. I'VE COME TO REALIZE IS THE VAN IS BASICALLY "UNREPAIRABLE" BY MERE MORTALS. PERHAPS A KIA/HUNDAI VEHICLE BRAKING SYSTEM DESIGNER WITH ALL THE TIME IN THE WORLD, FOLLOWING THE 143 PAGES OF BRAKE SYSTEM DIAGNOSTICS PRESENT IN THE 2006-2007 S
Service Brakes
Filed Nov 5, 2018134,100 milesPA
WHEN APPROACHING CROSS TRAFFIC ON A BUSY STATE HIGHWAY FROM A BUSINESS PARKING LOT AT LOW SPEED, MY 2007 HYUNDAI ENTOURAGE EXPERIENCED A SUDDEN UNINTENTIONAL ACCELERATION (SUA) AND WAS UNABLE TO BE STOPPED ON DRY PAVEMENT. EVEN THOUGH THE FOOT BRAKE WAS DEPRESSED WITH AS MUCH FORCE AS POSSIBLE, THE VEHICLE WAS SLOWED BUT STILL UNCONTROLLABLY MOVED INTO CROSS TRAFFIC WITHOUT MY OPPORTUNITY TO STOP AND PREPARE FOR CLEAR AND SAFE ENTRY ONTO THE HIGHWAY. THE ONCOMING DRIVER FROM THE LEFT, ALTHOUGH NOT ABLE TO STOP WHILE SOUNDING HIS HORN, SWERVED TO THE LEFT AHEAD OF MY VEHICLE THEREBY AVOIDING A BROAD-SIDE COLLISION WITH MY VEHICLE. SPEED LIMIT ON THIS STRAIGHT SECTION OF ROAD WAS 45 MPH AND MY CAR WAS STILL MOVING STRAIGHT AHEAD AT A 'WALKING PACE' BUT STILL UNSTOPPABLE. MY CAR NARROWLY MISSED COLLIDING WITH THE VEHICLE THAT WAS PASSING IN FRONT OF ME TO AVOID THE BROAD-SIDE COLLISION. AFTER THE CAR PASSED IN FRONT OF MY VEHICLE, I HAD MAYBE 12 FEET UNTIL HITTING THE GUARD RAIL UNLESS I TURNED SHARPLY LEFT WHICH I DID. ONCE HEADING LEFT ON THE HIGHWAY IN THE PROPER LANE, THE SUA ENDED ON IT OWN. THE ENTIRE EVENT WAS OVER IN JUST SECONDS. FORTUNATELY THERE WERE NO COLLISIONS AND NO INJURIES. NEVERTHELESS, THIS SUA REPRESENT A DANGEROUS SAFETY CONCERN WHICH WAS REPORTED TO HYUNDAI USA.
Suspension
Filed Oct 21, 2018121,000 milesOH
I FEEL THAT SOMETHING AS IMPORTANT AS A LOWER CONTROL ARM ON MY 2007 HYUNDAI ENTOURAGE SHOULDNT RUST AND BREAK INTO IN 11 YEARS WHEN THE BALL JOINT IS STILL IN GOOD SHAPE
Electrical System
Filed Oct 8, 2018112,500 milesAZ
WHEN I TOOK MY CAR IN TO COMEBACK HYUNDAI TO REPAIR RECALLS 03/28/2018 THE CAR WAS PURCHASED 10/28/2008 FIRST OWNER AND I PURCHASED THE CAR 02/15/2018 I WAS TOLD TO TAKE THE CAR IN FOR RECALLS 03/20/2018 HOWEVER THE DEALER GAVE ME A COMPLETE ON RECALL ONLY TO FIND OUT THEY NEVER DID THE WORK THEY INVOICED. I CALLED HYUNDAI HEAD QUARTERS BUT WAS TOLD ONLY THE FIRST BUYER IS COVERED. ASHLEY 09/19/2019 09:59AM 714-965-3828 I WAS TOLD IT WAS 10 YEARS FROM DATE OF FIRST PURCHASE NOT THE FIRST BUYER. ON SATURDAY SEPTEMBER 15,2018 I WENT BACK TO THE DEALER SHIP BECAUSE THE LATCH THAT WAS TOLD THAT WAS FIXED WAS IN FACT NOT THEY THEN ADMITTED THERE ERROR THEN WAS TELLING ME THEY COULD NOT FIX MY CAR RIGHT THEN. I LOST TRUST IN THERE DEALERSHIP AND CALL THERE CORPORATE NUMBER 1-800-633-5151. HOW CAN I TRUST A MECHANICS WHO CLAIMS THEY FIXED SOMETHING WHEN IN FACT THEY DID NOT.
Engine
Filed Aug 28, 2018133,000 milesMO
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT, THE ENGINE BEGAN TO REV ON ITS OWN. THE VEHICLE ALSO BEGAN TO ROLL FORWARD. WHEN THE VEHICLE WAS PLACED IN PARK, THE REVVING SUBSIDED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALLSTAR MOTORS, INC. (9201 ST CHARLES ROCK RD, ST. LOUIS, MO 63114, (314) 427-6550), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 133,000.
SuspensionCrash
Filed Aug 9, 2018200 milesNE
VEHICLE IN MOTION AND VAN OUT OF CONTROL RELATED TO THE CORROSION OF CONTROL ARM. CHILDREN (3) IN THE CAR. RECALLED 2007 AND 2008 VEHICLES! WHY NOT MINE? LIVE IN NEBRASKA WITH SALT-INFESTED ROADS AND THIS VAN HAS MANY ISSUES! MY VIN NUMBER NOT ASSOCIATED WITH THE RECALL WHICH IS COMPLETELY UNFAIR. HAVE PUT SO MUCH MONEY IN THIS VEHICLE WHICH WILL NOT RUN. THE DEALORSHIP WANTS TO CHARGE ME 2700.00 TO FIX THEIR ERROR IN MANUFACTURING! NOT TO MENTION THE TIRES, ELECTRICAL, LATCHES! I PAID 29,000. FOR THIS VEHICLE AND IT IS THE LIMITED EDITION, THE BEST THEY OFFERED. THEY HAVE MADE SO MUCH MONEY OFF OF US AND DO NOT STAND BY THEIR VEHICLE. MY MOM WAS KILLED BY A FAULTY AIRBAG THAT SHOULD HAVE NEVER OF WENT OFF! I AM SO ANGRY AS WELL AS BROKE. WHY OR HOW CAN THIS EVEN HAPPEN? WHAT CAN I DO WHEN I HAVE NO MONEY LEFT AS WELL AS A VEHICLE? THEY FIND EVERY REASON NOT TO FIX. I NEED HELP, NOT SURE WHAT TO DO NEXT OR WHAT MY OPTIONS ARE.
Latches/Locks/Linkages › Doors › Latch
Filed Jul 17, 2018OH
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 45 MPH, THE REAR PASSENGER DOOR INADVERTENTLY OPENED. THE VEHICLE WAS TAKEN TO TAYLOR HYUNDAI OF PERRYSBURG (12681 ECKEL JUNCTIONS RD, PERRYSBURG, OH 4355, 413-931-8000) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Suspension
Filed Jul 3, 2018ME
MY VAN AFTER SITTING FOR A FEW WEEKS, I TOOK IT OUT ON THE ROAD AND THE FRONT SUSPENSION DROPPED ON THE DRIVERS SIDE. THE WHOLE SUSPENSION DROPPED AND WAS SITTING ON MY TIRE...I CHECKED WITH OUR LOCAL DEALER AND THEY SAID THEIR WAS A RECALL BACK IN 2014 AND SUPPOSEDLY WAS COATED WITH WAX? WELL THE WAX DID NOT WORK. THEY SHOULD OF REPLACED THIS THEN. NOW I'M STUCK WITH A VAN I CAN'T DRIVE. I WANT TO HAVE THIS FIXED ON HYUNDAI. IF I WAS ON THE HIGHWAY GOING FAST WHEN THIS HAPPENED AND KILLED MY FAMILY I'D BE ASKING FOR MILLIONS OF DOLLARS. THIS VAN IS DANGEROUS. I WILL HAVE TO TALK WITH MY LAWYER REGARDING THIS.
Unknown or Other
Filed Jun 1, 2018AL
HOOD LATCH RECALL
Service Brakes
Filed May 29, 201812 milesFL
BRAKES LIGHTS STAY ON EVEN WHEN BRAKES AREN'T ACTIVATED
Latches/Locks/Linkages › Hood › Latch
Filed May 14, 2018101,000 milesNY
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE HOOD FLEW UP AND SLAMMED AND SHATTERED THE WINDSHIELD WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S OFFICE. THE VEHICLE WAS THEN TAKEN TO CURRY HYUNDAI (3040 E MAIN ST, CORTLANDT MANOR, NY 10567, 914-930-3700) WHERE THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: (LATCHES/LOCKS/LINKAGES). THE TECHNICIAN INFORMED THE CONTACT TO CALL THE MANUFACTURER FOR A REPAIR AUTHORIZATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, PROVIDED A CASE NUMBER, AND PROMISED TO FOLLOW-UP WITH THE CONTACT; HOWEVER, THE CONTACT WAS NOT CALLED BACK BY THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000. *TT UPDATED 9/20/18*JB
Wheels
Filed May 7, 2018174,500 milesFL
I HAD FOR YOKOHAMA AVID ASCEND BLU EARTH TIRES INSTALLED AT MY LOCAL HYUNDAI DEALERSHIP ON 5/21/2016. COST WAS NEARLY $1000 INSTALLED!! VEHICLE MILEAGE AT INSTALLATION WAS 171,500 MILES. THIS VEHICLE HAS BECOME A SECONDARY VEHICLE AND RARELY GETS USED. THE VEHICLE CURRENTLY HAS 175,700 MILES (5/1/2018). OVER THE PAST TWO MONTHS, ALL FOUR TIRES HAVE HAD INTERNAL BELT SEPARATION. ALL FOUR TIRES HAD THE SAME MANUFACTURING DATE OF 85D4015 STAMPED ON THEM. I HAVE HAD TO REPLACE ALL FOUR TIRES DUE TO THIS VERY DANGEROUS AND POSSIBLY DEADLY CONDITION. DISCOUNT TIRE CALLED YOKOHAMA TO EXPLAIN THE SITUATION. YOKOHAMA DECLINED TO REPLACE TIRES FREE OF CHARGE EVEN THOUGH THESE TIRES WERE FAIRLY NEW WITH 80% TREAD REMAINING. THEY AGREED TO COVER 60% OF THE COST TO REPLACE THE FOUR TIRES. I PAID ROUGHLY $300 TO REPLACE THE FOUR TIRES. YOKOHAMA IS MANUFACTURING DEFECFTIVE TIRES AND GETTING AWAY WITH IT BECAUSE THE GOVERNMENT HAS DONE NOTHING TO ALTER THEIR DEFECTIVE MANUFACTURING PROCESS. UNFORTUNATELY, THEY ARE POSSIBLY KILLING PEOPLE IN THE PROCESS.
Tires › Tread/Belt
Filed Apr 30, 2018FL
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE EQUIPPED WITH YOKOHAMA TIRES, SIZE: 235/60/17 (NA). THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER TIRES EXHIBITED INTERNAL BELT SEPARATION. THE VEHICLE WAS TAKEN TO A LOCAL CERTIFIED YOKOHAMA DEALER (DISCOUNT TIRE, 2701 SW COLLEGE RD STE 800, OCALA, FL 34474) WHERE IT WAS CONFIRMED THAT THE TIRES HAD EXPERIENCED INTERNAL BELT SEPARATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED TO ASSIST WITH 60% OF THE COST FOR THE TIRES TO BE REPLACED. THE FRONT DRIVER AND PASSENGER TIRES WERE REPLACED AT A DISCOUNTED PRICE. THE TIRES WERE REPLACEMENT EQUIPMENT. THE CONTACT STATED THAT THE FAILURE WAS RECENTLY OCCURRING WITH THE REAR DRIVER AND PASSENGER TIRES ALSO. THE SAME DEALER CONFIRMED THE FAILURE AS BEING DUE TO INTERNAL BELT SEPARATION. THE REPLACEMENT TIRES WERE ORDERED, BUT HAD NOT BEEN REPLACED. THE DOT NUMBER, VIN, TIRE LINE, VEHICLE FAILURE MILEAGE, AND TIRE FAILURE MILEAGE WERE UNKNOWN.
Structure › Body
Filed Mar 9, 201871,000 milesFL
PASSENGER SLIDING DOOR OPENS ON ITS OWN. AFTER PARKING VEHICLE ON THE STREET OR IN MY GARAGE I WILL WATCH THE DOOR SHUT AND LATCH, AND LATER IT WILL BE OPEN. I HAVE CONFIRMED THAT IT CLOSED AND LATCHED AT NIGHT, AND IN THE MORNING IT WILL BE OPEN. IT HAS NEVER OPENED WHILE IN MOTION, BUT THIS IS A DEFINITE POSSIBILITY.
Electrical System
Filed Sep 23, 201787,000 milesWI
WHEN APPLYING THE BRAKES, LIGHTS DIM, RADIO GOES OUT , HEAT OR AC GOES OFF, WHILE DRIVING. HAVE COMPLAINED OUT OVER A YEAR AGO. HAVE HAD NEW ALTERNATOR PUT ON AND NEW WASHER PUMP. TIPS REPLACED, STOP SWITCH? REPLACED.
Suspension
Filed Jul 25, 2017WI
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT HAD RECEIVED A MANUFACTURERS RECALL ON THE CORROSION IN WHICH THEY COATED THE FRAME OF THE VEHICLE. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V556000 (SUSPENSION), THE DEALER PROVIDED COATING AS THE SOLUTION FROM THE MANUFACTURER, WHICH CAUSED A FAILURE. THE CONTACT EXPERIENCED THE FRONT DRIVER SIDE CONTROL ARM AND THE FRONT PASSENGER SIDE CONTROL ARM FRACTURING SHORTLY AFTER THE RECALL REPAIR. THE CONTACT HAS NOT YET BEEN REFERRED TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY REFUSED TO PROVIDE A SOLUTION AND INDICATED THAT THE VEHICLE WOULD NEED TO BE REPAIRED BY A DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Air Bags
Filed Jul 20, 201789,000 milesCA
AIR BAG LIGHT HAS COME ON 4 TIMES. 1ST TIME REPAIR WAS COVERED UNDER WARRANTY. 2ND TIME PAID OVER $300 TO REPAIR. 3RD TIME WAS ABLE TO FIX ISSUE BY REMOVING ITEMS FROM UNDER SEATS. 4TH TIME LIGHT REMAINS ON CURRENTLY. AFTER SEARCHING ONLINE MANY OTHER HYUNDAI OWNERS HAVE SIMILAR PROBLEMS. THIS SHOULD BE A RECALL ISSUE AND SAFETY ISSUES SHOULD NOT HAVE AN EXTRA FEE! UNETHICAL!!!
Steering
Filed Jul 18, 2017128,000 milesWI
WHILE DRIVING APPROX. 30 MPH (MOVING STRAIGHT; NOT TURNING) A NOISE WAS HEARD, THE FRONT OF THE VEHICLE SEEMED TO DROP, AND BOTH STEERING AND BRAKES BECAME ERRATIC. THE VAN, STILL ACTING UP, MADE IT TO A PARKING LOT, WHERE A VISUAL INSPECTION OF THE FRONT DRIVER'S SIDE WHEEL WELL INDICATED WHAT I BELIEVE TO BE A BROKEN CONTROL ARM (SEE PHOTO). THIS IS A KNOWN ISSUE WITH THIS VEHICLE, AND LATE IN 2013 THERE WAS A RECALL (# 13V556000). VEHICLE OWNERS WERE ADVISED TO TAKE THE VEHICLE TO THE DEALER FOR AND INSPECTION AND EITHER RUSTPROOFING OR REPLACEMENT OF THE CONTROL ARMS. ON 1/20/14, THE VEHICLE UNDERWENT THIS PROCESS AND REPORTED "INSPECTED, WAXED, AND UNDERCOATED AS PER CAMPAIGN" (SEE EXCERPT FROM INVOICE). NO DAMAGE TO THE CONTROL ARMS WAS REPORTED BY THE DEALER'S SERVICE SHOP. HAD I BEEN INFORMED OF A DAMAGED PART DURING THE "INSPECTION", I WOULD HAVE CHOSEN TO REPLACE IT, AS THIS IS APPARENTLY VITAL TO KEEPING CONTROL OF THE VEHICLE. OVER THE PAST SEVERAL WEEKS, I HAVE DONE A LOT OF HIGHWAY DRIVING. HAD THIS HAPPENED AT 65 OR 70 MPH, RATHER THAN AT THE 30 MPH IN THE CITY, THE OUTCOME COULD HAVE BEEN DISASTROUS. A POLICE OFFICER SHOWED UP TO HELP AND TOOK DOWN MY NAME - I DO NOT KNOW IF A FORMAL REPORT WILL BE FILED..
Complaints 1-50 of 214, newest first, reproduced as filed.
Complaint volume is well above typical for a single model year.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Feb 4, 2020. Source: NHTSA Office of Defects Investigation.