Page 5 of 5 · complaints 201–214 of 214

2007 Hyundai Entourage complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Electrical System › Ignition › Module
Filed Oct 16, 20074,000 milesKS

2007 ENTOURAGE SE, PURCHASED IN JULY 07. 1. DOORS WOULD FAIL TO REMAIN CLOSED WHEN OPERATED ELECTRICALLY. TECH STATED THAT THE DOORS WERE OUT OF ALIGNMENT. KEPT CAR OVER NIGHT IN SEPTEMBER AND STATED IT WAS FIXED. THIS IS OCTOBER AND IT'S BEGINNING AGAIN! 2. IGNITION FAILURE. WHEN KEY IS TURNED NOTHING HAPPENS! REPEAT PROCESS SEVERAL TIMES AND MAYBE IT STARTS. KEPT CAR FOR 3 DAYS. TECH STATED THAT FIRST THE MODULE WAS INSTALLED BACKWARDS, THEN THERE WAS A RECALL ON ONE OF THE PARTS. AGAIN THE SYSTEM IS FAILING! *TR

Latches/Locks/Linkages › Doors › Latch
Filed Sep 24, 2007GA

SOON AFTER PURCHASING A 2007 ENTOURAGE LIMITED IN MAY '07 WE BEGAN TO HAVE TROUBLE WITH THE PASSENGER SIDE SLIDING DOOR. THE DOOR WILL REOPEN AFTER BEING CLOSED. THIS WAS FIRST NOTICED IN A RESTAURANT PARKING LOT. FORTUNATELY THIS DID NOT RESULT IN ANYTHING BEING STOLEN, BUT NOW HAVE TO CONFIRM DOOR WILL REMAIN CLOSED BEFORE LEAVING THE VAN. THERE IS NO PATTERN BUT PROBLEM USUALLY OCCURS WHEN OTHER POWER DOOR/TAILGATE IS OPEN. TAKEN TO DEALER MULTIPLE TIMES BUT DOOR WORKED FINE. DEALER WAS NOT VERY HELPFUL. A PERSONAL CALL TO THE NATIONAL SERVICE CENTER HAD TO BE MADE BEFORE ANYTHING WAS DONE BY THE DEALER. ON THE SAME DAY AS THE CALL THE DEALER READJUSTED THE DOOR. THAT WAS ABOUT THREE WEEKS AGO AND THE PROBLEM IS STILL HAPPENING. WE HAVE AN APPOINTMENT WITH THE DEALER THIS WEEK, BUT I STILL GET THE IMPRESSION THEY DON'T KNOW HOW TO FIX THE PROBLEM. *TR

Steering
Filed Sep 21, 2007359 milesCT

PURCHASED THIS NEW HYUNDAI ENTOURAGE ON 6/12/ 07 AND REPORTED TO THE DEALERSHIP ON 6/14/07 THAT THIS NEW VEHICLE HAS A SERIOUS FRONT END VIBRATION AND PULLS TO THE LEFT. THIS VEHICLE HAS NOW BEEN AT THE DEALERS SERVICE DEPARTMENT ON 12 OCCASIONS FOR 33 DAYS AND THE VIBRATION HAS NOT BEEN CORRECTED. WE CONSIDER THIS VEHICLE UNSAFE TO DRIVE AT HIGHWAY SPEEDS. THE STEERING IS VERY SENSITIVE AND YOU HAVE TO OVER STEER THE VEHICLE TO PREVENT IT FROM DRIFTING TO THE LEFT. MY WIFE ALMOST LOST CONTROL OF THIS VEHICLE WHEN SHE RELAXED HER GRIP ON THE STEERING WHEEL WHEN NEGOTIATING A LONG BEND IN THE ROAD. THE CAR VEERED SHARPLY TO THE LEFT. IF ANOTHER CAR HAD BEEN IN THE OTHER LANE A VERY SERIOUS ACCIDENT WOULD HAVE OCCURRED. MY WIFE WILL NO LONGER DRIVE THIS VEHICLE ON THE HIGHWAY. THE DEALERSHIP HAS REPLACED AND BALANCED FOUR NEW TIRES, SKIMMED THE BRAKE ROTORS AND VERIFIED THAT THE VIBRATION AND PULLING TO THE LEFT HAS NOT BEEN CORRECTED. INTERNET WEB SITES COMPLAINT PAGES FOR THE HYUNDAI ENTOURAGE REVEALED AT LEAST 100 COMPLAINTS FOR THIS VIBRATION PROBLEM AND HYUNDAI HAS NOT RESOLVED THE PROBLEM. *JB

Exterior Lighting › Headlights
Filed Aug 20, 2007200 milesMI

TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE TRAVELING DOWNHILL AT NIGHT, THE HEADLIGHTS SHINE ON THE GROUND. THE CONTACT WAS UNABLE TO SEE IN FRONT OF HER. THE DEALER ADJUSTED THE HEADLIGHTS, BUT THE FAILURE PERSISTS. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 15,000 AND FAILURE MILEAGE WAS 200.

Equipment
Filed Jul 24, 20079,883 milesMI

I BOUGHT MY ENTOURAGE IN NOVEMBER 2006. ON WEDNESDAY, JULY 18, 2007 MY 18 M.O. SON AND I WERE RUNNING SOME ERRANDS. WE STOPPED AT THE BAKERY, THEN PROCEEDED TO OUR PLAY GROUP. ON THE WAY, I NOTICED THAT THE GAS TANK WAS LESS THAN 1/4 FULL, SO I STOPPED TO GET GAS. AS IT WAS A HOT DAY, I LEFT MY SON IN THE CAR WITH THE WINDOWS ROLLED DOWN AND PROCEEDED TO FILL THE TANK. WENT IN THE VEHICLE TO START IT--IT WOULD NOT TURN OVER, NO CLICKING OR ANYTHING. CALLED ROADSIDE ASSISTANCE WHO TRANSPORTED IT TO DEALER. DEALER HAD IT UNTIL FRIDAY AFTERNOON. SAID IT STARTED RIGHT UP FOR THEM, COMPUTER DIDN'T SHOW ANYTHING WRONG. SUNDAY JULY 22, 2007 WE WENT TO OHIO FOR A FAMILY GET TOGETHER. DROVE BACK TOWARDS HOME AND STOPPED AT A STORE TO DO A BIT OF SHOPPING. SON WAS FUSSING AFTER 10 MINUTES, SO MY HUSBAND TOOK HIM BACK TO THE VEHICLE SITTING THERE WITH WINDOWS ROLLED DOWN AND RADIO PLAYING. I CAME OUT 10-15 MINUTES LATER, LOADED THE VEHICLE AND IT WOULD NOT START AGAIN. HAD TO CALL HYUNDAI ROADSIDE ASSISTANCE AGAIN. SINCE IT WAS SUNDAY, VEHICLE COULD NOT BE TAKEN TO DEALER UNTIL MONDAY. DEALER GOT IT MONDAY AND SURPRISE, SURPRISE, IT STARTED RIGHT UP. THERE IS SOMETHING WRONG WITH THIS VEHICLE AND THEY TELL ME THAT IF THEY CAN'T DUPLICATE THE CONDITION, THERE IS NOTHING THEY CAN DO. THAT IS NOT RIGHT. I HAVE A 1 1/2 YEAR OLD PLUS I AM PREGNANT. I DON'T WANT TO DRIVE THIS VEHICLE NOT KNOWING WHEN IT WON'T START UP AGAIN, WHICH I AM SURE WILL HAPPEN AGAIN. I'VE ALWAYS LIKED HYUNDAI VEHICLE

Unknown or Other
Filed May 23, 20071,785 milesNC

I WOULD NOT RECOMMEND THE 2007 HYUNDAI ENTOURAGE TO ANYONE!! WE PURCHASED OUR NEW ENTOURAGE IN JULY 2006, MY FIRST PROBLEMS STARTED OCCURING IN AUGUST 2006 AND HAVE YET TO CEASE! I HAVE BEEN IN A LOANER CAR MORE THAN I HAVE BEEN ABLE TO DRIVE MY CAR SINCE WE PURCHASED IT. I DO NOT FEEL SAFE DRIVING LONG DISTANCES IN MY ENTOURAGE ANYMORE, NOT KNOWING WHAT IS GOING TO HAPPEN NEXT. SOME OF THE PROBLEMS I HAVE HAD : LUMBAR SUPPORT "BLEW OUT", DOOR LOCK ACUATOR WENT OUT, TIMING BELT HAD TO BE REPLACED, BUTTON ON UPPER CONSOLE ANNOYING RATTLE, ABS LIGHT COMES ON, AIR BAG LIGHT COMES ON, TPMS PROBLEMS, BACK OF DRIVERS SEAT FALLING OFF, CHECK ENGINE LIGHT HAS CAME ON REPEATEDLY AND HAVE ALMOST BEEN STRANDED TWICE (LUCKILY I DIDN'T HAVE MY THREE YEAR OLD IN THE CAR AT THE TIME), WAS CAUSED BY DIFFERENT THINGS EACH TIME. DROPPED VEHICLE OFF THIS MORNING, SINCE GETTING MY CAR BACK THE LAST TIME, WHICH THEY HAD FOR OVER TWO WEEKS AND I WAS ABLE TO DRIVE FOR ONE DAY BEFORE PROBLEM OCCURED AGAIN, MY CAR HAS BEEN VIBRATING A LOT WHEN SLOWING DOWN OR STOPPING AT TRAFFIC LIGHTS, ETC. (ANYTIME I HAVE TO USE THE BRAKE) I HAVE TO HOLD ON TIGHT TO THE STEERING WHEEL BECAUSE THE VIBRATION IS SO BAD. TOOK TO DEALERSHIP TODAY AND DROVE WITH MANAGER, SAYING THAT THE PROBLEM IS MY ROTORS. WHEN I ASKED WHAT CAUSED THE ROTORS TO DO THAT, I WAS TOLD THAT DRIVING THROUGH A PUDDLE OF WATER OR HAVING TO BRAKE SUDDENLY WOULD DO IT AND THAT WAS WITH ALL CARS NOT JUST MY ENTOURAGE. WELL, THIS ISN'T THE 1ST CAR

Fuel System, Gasoline
Filed May 4, 20077,600 milesCA

WE PURCHASED A NEW 2007 ENTOURAGE LIMITED IN OCTOBER 2006. THE FUEL CONSUMPTION ON THIS MINIVAN IS HORRID AVERAGING 16.8 MILES PER GALLON. THE ADVERTISED RANGE WAS 18 MPG IN CITY AND 25 IN HWY. WITH MIXED CITY/HWY DRIVING WE ARE EXPERIENCING FUEL CONSUMPTION THAT IS NOT COME CLOSE TO THE CITY FUEL CONSUMPTION ADVERTISED BY HYUNDAI. FUEL CONSUMPTION WAS A BIG PART OF OUR DECISION TO BUY THIS VEHICLE AND IT SEEMS THE INFORMATION PROVIDED BY HYUNDAI WAS COMPLETELY DECEIVING. THE DEALER TOLD US THERE IS NOTHING THAT CAN BE DONE AND WE ARE STUCK WITH THIS INEFFICIENT VEHICLE. MANY OTHER OWNERS REPORTING THE SAME COMPLAINT AS SHOWN IN VARIOUS WEBSITES I.E. EDMUNDS.COM *JB

Exterior Lighting › Brake Lights › Switch
Filed Feb 23, 2007800 milesVA

TWO FAILURES OF THE BRAKE LIGHT SWITCH SINCE PURCHASE OF 2007 HYUNDAI ENTOURAGE ON OCT 20, 2006. FIRST TIME, BRAKE LIGHTS DID NOT WORK, NEXT TIME BRAKE LIGHTS WOULD NOT TURN OFF AND COMPLETELY DRAINED BATTERY. THIRD SWITCH NOW INSTALLED. *JB

Electrical System
Filed Jan 23, 2007614 milesWV

WE HAVE AN 07 ENTOURAGE LIMITED WITH A NUMBER OF ELECTRICAL PROBLEMS ,LEFT SIDE SLIDING DOOR WOULDN'T OPEN WITH THE REMOTE, DEALER REPAIRED WITH A NEW DOOR SENSOR,NOW THE DEALER IS KEEPING IT OVER NIGHT BECAUSE OF A PROBLEM WITH THE SAME DOOR WHEN CLOSING AND THEN REOPENING AS SOON AS IT LATCHES,PUT A NEW LATCH ON AND STILL HAVING PROBLEMS SO THEY ARE KEEPING IT OVER NIGHT,RADIO AND SEAT LOOSES MEMORY BUT IT'S SPORADIC SO NO WAY FOR THE DEALERSHIP TO FIND THE PROBLEM,REAR HATCH CLOSED THEN REOPENED BUT HASN'T RECENTLY .THE TRANS. HAS A SHUTTER WHEN SHIFTING AT TIMES BUT HAVE NOT REPORTED AT THIS TIME DUE TO BEING SPORADIC. THE DEALERSHIP HAS BEEN GREAT .BUT THIS LIMITED ENTOURAGE HAS SOME ELECTRICAL PROBLEMS THAT COULD BECOME SERIOUS. MSRP WAS $33,620.00 WHEN WE BOUGHT IT IN JULY 06 NOW SELLING FOR ABOUT $29000.00 THE FIRST PROBLEMS STARTED SURFACING ABOUT A MONTH AFTER BUYING IT NOW JAN. 07 STILL HAVING PROBLEMS. *JB

Suspension
Filed Jan 22, 2007100 milesNV

NEW VEHICLE WITH FRONT END VIBRATION/SHIMMY..EXTREMELY UNSAFE TO DRIVE ABOVE 70 MPH, THE ENTIRE STEERING WHEEL SHAKES. ALL CONTENTS AND PASSENGERS IN MINIVAN VIBRATE OR SHAKE. BROUGHT TO DEALERSHIP 2 TIMES. TOTAL OF 12 DAYS. THE 1ST 4 DAYS THEY CHANGED TIRES AND RE-ALIGNED ALL 4 TIRES. DROVE VEHICLLE BACK 3 DAYS LATER. THEY KEPT THE CAR FOR 8 DAYS AND CHANGED AXLE WITH A USED VEHICLE WITH OVER 5000 MILES ON IT, HOPING THAT THE AXLE WAS THE PROBLEM. DROVE FOR 10 MINUTES, STILL VIBRATES ENTIRE VEHICLE FROM 10 MPH AND HIGHER. TEST DROVE BRAND NEW 0 MILES...WENT 30 MILES AND IT ALSO VIBRATES/SHIMMY. *NM

Power Train › Automatic Transmission
Filed Nov 30, 2006250 milesWI

MY ENTOURAGE EXHIBITS INTERMITTENT SIGNIFICANT LOW-SPEED ENGINE BRAKING WHEN DRIVING IN THE AUTO 'DRIVE' POSITION. THIS BRAKING EFFECT IS SIMILAR IN EFFECT TO THE ACTUAL LIGHT APPLICATION OF THE BRAKES. THIS WAS IMMEDIATELY REPORTED TO THE HYUNDAI DEALER UPON PURCHASE DELIVERY OF THE VEHICLE. DEALER HAS ATTEMPTED TO FIX BY PERFORMING TRANSMISSION RE-PROGRAMMING. THIS HAS MODIFIED THE BEHAVIOR TO MAKE THE OCCURRENCE OF THIS MUCH MORE INTERMITTENT, BUT STILL NOT FIXED IT. I HAVE TWO SAFETY CONCERNS WITH THIS. THE FIRST IS I HAVE ALMOST BEEN REAR-ENDED BY ANOTHER DRIVER ONCE, AND THAT WAS ON DRY PAVEMENT. THIS VEHICLE ACTUALLY PERFORMS A BRAKING FUNCTION WITHOUT THE BENEFIT OF THE VEHICLES BRAKE LIGHTS BEING DISPLAYED. WE LIVE IN WISCONSIN WHERE THE ROAD CONDITIONS GET ICY DURING THE WINTER. THE BRAKING IS SIGNIFICANT ENOUGH THAT I'M CONCERNED ABOUT IT CAUSING THE VEHICLE TO ENTER AN UNCONTROLLED SKID ON ICY ROADS, PARTICULARLY IN CONDITIONS OF APPROACHING INTERSECTIONS REQUIRING A STOP OR YIELD AND ALSO WHEN EXITING HIGHWAY RAMPS WHICH CAN BECOME VERY SLIPPERY. HYUNDAI AND DEALER HAVE BOTH NOW DECIDED THIS IS 'NORMAL', EVEN THOUGH IT IS VERY INTERMITTENT. HYUNDAI WILL NO LONGER ADDRESS THIS. THE VEHICLE OPERATES TO COAST IN A SAFE MANNER ABOUT HALF THE TIME THE GAS PEDAL IS RELEASED, WHICH LEADS ME TO BELIEVE IT SHOULD BE CAPABLE OF DOING SO ALL THE TIME. THIS APPEARS TO BE A DESIGN FLAW WITH THE ENGINE/POWERTRAIN THAT CAN BE AFFECTED BY PROGRAMMING, BUT HYUNDAI WILL NO LONGER

Power Train › Manual Transmission
Filed Oct 24, 2006275 milesIL

I PURCHASED A 2007 HYUNDAI ACCENT SE FROM A DEALERSHIP IN CHICAGO. THEY DROVE THE VEHICLE FROM MADISON WISCONSIN, SO WHEN I PURCHASED IT, IT HAD 240 MILES. WITHIN THE FIRST DAY OF DRIVING, I CAME TO A STOP SIGN AND THE CAR WOULD NOT MOVE. WHEN PUT INTO GEAR, IT WOULD NOT ACCELERATE OR MOVE ANYWHERE. IT WAS TOWED TO THE DEALERSHIP, AND THE CLUTCH HAS FAILED, AND POSSIBLY DAMAGED THE TRANSMISSION. *NM

Structure
Filed Oct 12, 2006865 milesTN

DT*: THE CONTACT STATED ON THE CONSOLE, A CHROME PLATE COVERED THE SECTION WHERE THE GEAR SHIFT LEVER WAS LOCATED. WHEN THE SUN SHINED, IT REFLECTED INTO THE CONTACTS EYES MAKING IT HARD TO SEE WHILE DRIVING. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED IT WAS DESIGNED THAT WAY. *AK UPDATED 11/0/906.*JB

Suspension › Front
Filed Aug 27, 2006AR

MY 2007 HYUNDAI SONATA SE HAS A SERIOUS FRONT END SHIMMY AT 44 MPH. IT SEEMS, PER CHAT ROOMS AND WEBSITES, THAT THERE ARE OTHER OWNERS WITH THE SAME PROBLEM. I DROVE ANOTHER CAR AND IT HAD THE IDENTICAL PROBLEM. DEALER HAS CHECKED AND BALANCED ETC.. BUT NOT HELP. I BELIEVE THERE IS A DESIGN FLAW IN THE 2007 HYUNDAI SONATA WHEN EQUIPPED WITH THE 17" WHEELS AND LOW PROFILE TIRES. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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