2009 GMC Sierra Denali

Dashboard has cracked right in the middle. Happened overnight.

SEVERELY CRACKED OEM DASHBOARD. IF THE AIRBAGS GO OFF I'M VERY AFRAID OF CATCHING PLASTIC SHARDS IN MY FACE.

THE DASHBOARD IS CRACKING ACROSS FROM THE DRIVERS SIDE ALL THE WAY TO THE PASSENGER SIDE AIR BAG.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 GMC SIERRA DENALI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENDALL AUTO MALL (15700 IDAHO CENTER BLVD, NAMPA, ID) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY VEHICLE EXPERIENCED A FAULTY FUEL CONTROL MODULE FAILURE PER THE GM RECALL BULLETIN 14515B FOR PN 20759945, WHILE I WAS DRIVING ON 8-16-17. THE VEHICLE CHECK ENGINE LIGHT CAME ON AND THE ENGINE STOPPED RUNNING WHILE IN MOTION. NO INJURIES OR ACCIDENT ACCORDED AT THE TIME, BUT WE WERE STRANDED ON THE SIDE OF THE ROAD. ACCORDING TO THE RECALL BULLETIN, THIS RECALL WAS VIN SPECIFIC AND MY VEHICLE'S VIN WAS NOT A PART OF THIS RECALL. I BELIEVE THAT PER PAGE 3 OF THE RECALL DOCUMENT, MY VEHICLE SHOULD BE COVERED UNDER THIS RECALL AS I HAD TO REPLACE THIS EXACT DEFECTIVE PART IN MY VEHICLE AS OUTLINED IN THE RECALL NOTICE. I HAVE REGISTERED A COMPLAINT WITH GMC UNDER SERVICE CASE # [XXX] TODAY AND WAS DIRECTED BY CUSTOMER SERVICE DEPARTMENT ([XXX] EXT. [XXX]) TO CONTACT THIS AGENCY TO REQUEST THAT MY VEHICLE BE INCLUDED AS PART OF THIS RECALL AS THE SPECIFIC PN THAT WAS UNDER THIS RECALL WAS FOUND TO BE DEFECTIVE AND HAD TO BE REPLACED. ATTACHED IS THE ACTUAL RECALL BULLETIN 14515B, HIGHLIGHTED WITH AFFECTED RECALL PN, MY VEHICLE MAKE, MODEL AND YEAR AS WELL AS A COPY OF THE REPAIR INVOICE FROM THE GM DEALER THAT I PAID $596.18 FOR AN ITEM THAT SHOULD HAVE BEEN COVERED UNDER THIS RECALL. AS A LONG TIME GM CUSTOMER, I WOULD APPRECIATE ANY ASSISTANCE YOUR AGENCY COULD/WOULD PROVIDE ON MY BEHALF. RESPECTFULLY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE DASHBOARD HAS SUBSTANTIAL CRACKING. THE VEHICLE HAS BEEN GARAGE KEPT AND HAS NOT HAD ANY CHEMICALS USED TO CLEAN THE DASHBOARD SINCE IT WAS PURCHASED NEW. I'M WORRIED ABOUT THE EFFECTIVENESS OF THE AIRBAGS IF THEY WERE TO COME INTO CONTACT WITH THE SHARP PLASTIC EDGES OF THE CRACKS WHEN THEY DEPLOY. I'M ALSO CONCERNED ABOUT BROKEN PLASTIC PIECES BECOMING AIRBORNE IN THE CAB IN THE EVENT OF AN ACCIDENT, AS I USUALLY HAVE MY 3 YOUNG CHILDREN IN THE BACK SEAT.

THE DASH IS CRACKED IN THE AIRBAG AREA AND I AM CONCERNED ABOUT IT FLYING OFF AND POSSIBLY CAUSING AN INJURY IN THE EVENT OF AN AIRBAG DEPLOYMENT. *JS