2022 Ford Escape Phev

Defect. Ford Motor Company (Ford) is recalling certain 2022-2026 Ford Escape and 2023-2026 Lincoln Corsair plug-in hybrid vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.

Risk. Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.

Remedy. Dealers will update the battery energy control module (BECM) and hybrid powertrain control module (HPCM) software, free of charge. Owners are advised to only use "Auto EV" mode and will be instructed by mail to limit the maximum charge of the battery until the remedy has been completed. Owner notification letters were mailed September 4, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SC4. This recall expands previous recall numbers 24V954 and 25V489. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on February 18, 2026.

Defect. Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape and 2021-2024 Lincoln Corsair plug-in hybrid vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.

Risk. Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.

Remedy. Dealers will update the battery energy control module (BECM) and hybrid powertrain control module (HPCM), free of charge. Owners are advised to only use "Auto EV" mode and will be instructed by mail to limit the maximum charge of the battery until the remedy has been completed. Owner notification letters were mailed September 4, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SC4. Vehicles in this recall were previously recalled under 24V954 and will need to have the new remedy performed. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on November 18, 2025.

Description of the Problem: I am the original owner of a 2022 Ford Escape PHEV (VIN [XXX]),.Current mileage is 41,585 miles. The vehicle is subject to Safety Recall 25SC4 (NHTSA 25V789 and 26V091) due to a manufacturing defect in the high-voltage battery cells (separator damage). This defect can cause internal short circuits, sudden loss of motive power, battery thermal venting, and in some cases vehicle fire — a clear safety risk. Before purchasing the Escape, I drove a 2015 Ford C-Max Plug-in Hybrid for 7 years and was very satisfied with it. I traded it for the Escape solely because of the greater electric range that was guaranteed at the time of purchase. For the first year of ownership I was very pleased with the Escape’s performance and range.For more than one year Ford’s official instructions required me not to charge the high-voltage battery above 80% and to drive only in EV Auto mode because of the fire hazard. This prolonged restriction created ongoing safety-related stress and prevented normal use of the vehicle’s primary hybrid function. On XXX, I took the vehicle to an authorized Ford dealer for the recall remedy. The dealer performed the Battery Energy Control Module (BECM) software update (the only official remedy). After the update, my usable battery capacity was permanently reduced by approximately 25-30% .The dealer confirmed that the original battery remains in the vehicle and will not be replaced, as it does not currently display DTC P0B24 under Customer S

The safety recall remedy, 25SC4, has permanently degraded my vehicle's advertised electric range and usable battery capacity, constituting a loss of vehicle value. A formal case has been opened with Ford Motor Company: CXH-09567043-Y8H5L7

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V789000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted via an online chat. The contact had not experienced a failure.

This recall has been in effect for nearly 1 year & puts my car @ risk but also doesn't allow me to charge beyond 80%, greatly effecting fuel efficiency. Ford has failed to address the issue in a timely manner or offered any compensation for my additional fuel consumption or offered a realistic deadline for repair

The incident occurred while my 2008 Allegro Bus was towing my 2022 Ford Escape PHEV. Incident occurred on Sunday, 21 Jun 2026 about a mile from my home. I had just started a left hand turn and was in the intersection when I felt a thump-thump at the back of the coach. I did a quick inspection and saw no apparent damage and all tow connections were secure, so I continued to my home. While uncoupling the Escape from my motorhome, I saw the dash display warning of a steering issue. The steering felt heavy immediately; this wasn't a steering problem that developed over time. This happened during a single, towing maneuver, where the towed vehicle suddenly oscillated left and right twice while negotiating a gentle, off-camber turn. The Escape was in Ford's Neutral Tow Mode and was being flat towed per the Ford's owner's manual. Diagnostic data recorded the first steering control module failure at essentially the same time as the towing incident. There was no collision with another vehicle or object. The damage resulted from forces experienced during the towing maneuver. Ford diagnostics and FORScan both identified internal failures within the Electric Power Assisted Steering system, and the dealer has diagnosed the EPAS assembly (LX6Z-3C529-CH) as requiring replacement. Prior to this event, the steering system operated normally. After the incident, steering was heavy and deteriorated over approximately 15 miles of use until assist was completely lost and the force required to turn

My PHEV car randomly and suddenly has loss of propulsion creating a safety hazard in traffic. It seems to occur at low speeds, sometimes from waiting in line at an intersection. This fault produces a solid red battery warning light, but no additional safety warnings, nor an error code for diagnostics. I have experienced this fault randomly in April, May, and June. The worst experience was within intersection traffic when I was unable to accelerate; just coasted with cars whizzing past. My usual dealership servicing staff were unable to reproduce the error. I was told they would/could not assess this fault without an error code. I had my car towed to a different service company. They advised that the 12-V battery showed 66% power; I asked them to replace that battery. I understand that this MAY NOT solve the problem. Although I used a rental car for a week while this problem was being attended, I am now driving my car with the new 12-V battery. Yes, I think my car is unsafe--at least, no one can assure me it has been fixed. I do not know how to assess whether it is fixed, short of being its test driver. My car has an open recall on the HV battery for which a fix is not yet available (not for months so far, anyway), so I drive my car as a hybrid, without charging the HV battery.

The guard plate between the sunroof and the moonroof fell off and the retractable screen rolled all the way back and is inoperable. The guard plate fell and hit my child while I was driving. When I searched the internet to see if others have experienced this issue, I discovered that it is a known issue with these vehicles. Unsecured falling parts is a danger and a recall should be issued to fix this issue immediately.

While driving, the metal crossbar trim above my head separating the front (movable) and rear (fixed) roof glass fell off, jamming the sunshade and then falling on my head

I am writing to formally express my concern regarding the safety of my 2022 Ford Escape Plug-in Hybrid Electric Vehicle (PHEV), which I believe may have been rushed to market without sufficient development or reliability testing. As Ford’s first iteration of the Escape PHEV, it appears to suffer from multiple critical defects that suggest the technology was not fully ready for consumers. In less than 2.5 years of ownership, I have experienced the following serious safety-related issues: The vehicle is currently under recall for a defective high-voltage battery, and there have been multiple other recalls related to the PHEV technology, raising serious concerns about the reliability and safety of the overall hybrid system. NHTSA Recall Number 24V954. I experienced brake issues within the first 18 months of which have not been fixed and still making odd noises Most alarmingly, the engine failed while I was driving on the highway with under 32,000 miles on the vehicle, causing a sudden and dangerous loss of power. This incident placed me and others at serious risk of harm. While the dealership did repair the engine under warranty, Ford has not offered any meaningful assistance beyond that, nor have they provided alternative transportation or a solution that addresses my ongoing safety concerns. Ford corporate has refused to communicate with me in writing and will only speak by phone, making it extremely difficult to document discussions, obtain clear answers, or hold them account

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Ford issued a recall on my vehicle in January 2025. They state that I cannot charge my car until they fix it, or it could catch on fire. I paid $8,000 extra for a car I can charge, and almost never use my gas engine. I have now not been able to charge my car for 5 months and there is no fix available and Ford has moved the expected fix date from Q2 2025 to Aug/Sep 2025. I also have to pay additional taxes in the state of Vermont for my plug-in, which I can't actually plug-in, and paid $2k for a home charger which is now useless. I have contacted Ford at least 4 times, because I'm concerned with the safety of my vehicle and they refuse to do anything. I have to drive my son to daycare each morning, and I'm concerned the vehicle will catch on fire with us inside of it. The vehicle charges when driving downhill and there are a lot of hills in Vermont, so I'm constantly worried that the battery may charge too much and catch fire. I have spoken with my local dealership and they can't do anything and again, after contacting Ford numerous times, their message is "wait". This vehicle is completely unusable to me, since almost all of my daily driving used the battery and I've had to pay for gas for the last 5 months. Ford doesn't seem to be concerned with my safety, despite admitting that they sold me a vehicle that may catch on fire. I also attempted to trade the car back into the dealership, but they won't take it due to the recall which has no firm date for being addressed. I've go

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint.

Ford states that if I charge my vehicle it will catch on fire. I paid $8,000 extra to have a plug-in vehicle and I haven't been able to charge it for months. Ford said they would fix this in "Q2 2025" and this has now been pushed to "maybe September 2025". I don't feel safe driving this vehicle, but I have to use it to get my child to daycare each day. I believe it's completely unreasonable to tell me that the vehicle I purchased to plug-in and drive using battery, which has been over 50% of all my driving in the last 3 years, can't be used to drive on the battery. This vehicle is unusable as it was intended to be used, unsafe, and Ford keeps delaying their supposed fix.

When Accelerating from approximately 25mph - 40mph and accelerating hard, the vehicle is shifting to Neutral (HARD). It feels like you hit a wall. Does not occur from stop. Letting off throttle and the transmission will reengage and allow full acceleration as if nothing happened. No warning indicators on dash. Is duplicatable. Vehicle had Telematics control module update in December already. Vehicle had transmission replacement 25-JUNE-2024 according to History. Tried reporting on GCR but would not permit. Sounds identical to 24S33 but this vehicle is unaffected. Will report to dealer when recall for 24S79 is available, avoiding hard acceleration if possible. May have dash camera footage if requested.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Rear drip molding hinge cover. It's an exterior covering. I noticed mine was missing after getting other recalls serviced. I ordered a replacement part, however, my research proved this is common. Apparently the hinge cap is only attached by velcro. This could cause a serious car accident if the part were to fly off into someone else's windshield. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle enters into a conserve power warning and will not start. While operating the vehicle in drive vehicle will lose power and deactivate all safety and control features. Contacted Ford and no remedy or assistance will be provided.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Panoramic sun shade detached from rails and recoiled into the assembly while driving on the highway. The shade was in a static position when it happened- it was not being retracted at the time. Available for inspection, but has already been repaired by dealer. A very loud cracking noise was heard when it happened, which startled me and could have caused an accident. It is a relatively new car and had been retracted probably a total of 20 times. There was no warning, and the entire headliner, pillars, and glass had to be removed to repair. It is apparently a common occurrence due to cheap plastic clips that are used.

I own a 2022 Ford Escape Plug-in Hybrid, which is affected by Recall 24S79 (NHTSA Recall 24V954). This recall involves a high-voltage battery defect that could result in a fire or sudden loss of vehicle control while driving. Ford has confirmed that there is no fix available until at least the second quarter of 2025, leaving affected owners without a solution for well over a year. However, Ford refuses to provide loaner vehicles, rental reimbursement, or any safe alternative for customers forced to continue driving these potentially dangerous vehicles. I have contacted multiple dealerships (Fort Collins Ford and Loveland Ford), and both confirmed that no loaner vehicles are available. Ford’s customer service continues to redirect me back to the dealership without resolution, despite the fact that my dealership has no assistance to offer. While I have not yet experienced a battery fire or loss of vehicle control, the recall documentation explicitly states that these are potential risks. It is only a matter of time before a fire or serious accident occurs due to Ford’s inaction. Ford is placing thousands of affected drivers at risk by failing to provide a fix, alternative transportation, or any safety plan for affected customers. I urge NHTSA to investigate Ford’s lack of action and failure to protect affected vehicle owners. Ford should be required to provide loaner vehicles or rental reimbursement until a remedy is available.

The contact owns a 2022 Ford Escape. The contact stated that while reversing, there was a loud squealing sound coming from the rear of the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted or notified of the failure. The failure mileage was 15,000.

I think this is related to NHTSA Recall 24V954. I experience loss of driving power at various times. This started about three months ago. It is intermittent. It used to be once or twice a week. Lately it is happening almost every day. Sometimes it is a minor annoyance, but sometimes it can result in a serious safety issue. When in electric mode, the car will suddenly lose driving power. Other power, such as radio, lights, etc., are not affected. This is most common when the car is stopped, e.g. at a red light, or driving at low speeds, when the car is often in EV mode. For example, if I’m at a red light, when the light turns green I press the accelerator but they car doesn’t respond, no power. Or, if I’m driving at low speed in EV mode the car will suddenly lose power and glide to a stop. The only way to resolve this is to come to a full stop, turn off the car and then turn it on again. The reason I am writing is to reinforce that it can be a serious safety issue. I can give three examples. 1) January 15 I was driving in the right lane on an interstate highway, moving slowly due to congestion. I lost power and glided to a complete stop, in traffic. There was no shoulder. Cars were merging in and out of my lane to avoid me. I had to completely turn off the car and turn it on again. 2) January 22, while stopped at a red light, I pulled into the intersection when the light turned green, only to have the car die in the intersection. 3) January 22, same as example 2, but at a stop

Slippery Drive Mode was On. EV Mode was On. Was driving slowly up a snowy driveway, the car lost traction and the car became completely inoperable and immobilized, including: - Car could not be turned off or on via Start Stop button - Car could not shift out of Park - Car could not change drive modes - Car could not change out of EV Mode It was completely inoperable and impossible to move out of harm's way or shut down so it just sat there and drained the battery. Fortunately, an auto-shutdown sequence occurred when the battery was low which automatically turned off the car after manual attempts failed. Only after the car auto-shutdown could I start the car again and move it out of park to get out of harm's way. There was no collision or impact. The car never left the asphalt. After it restarted, I could drive the vehicle with seemingly no impairment. It spit out >20 codes, all of which are attached in a DTC report.

I responded several times to ford's letters (ford customer relationship center), including today and was told "ford will not fix the problem at this time" putting my family's life at risk, especially our 2 year old son that the engine can go on fire. should i take legal action?

The power window switches have a chrome trim piece that has cracked causing a severe cut hazard. This was an issue in 2020 models that was addressed but is still present in my 2022 model.

Hello, just as the drivers side door is suffering from poor welds, we believe the driver side door is well and suspect to all four doors. We are hearing rattling in the Door when opening and closing. It definitely matches other descriptions of issue in the drivers door.

Power steering on the vehicle failed without any warning or notice. It happened just as car was being parked. If the incident had happened while driving, our family would have been in grave danger. This is the second major issue with the relatively new car, in addition to the two safety recalls. Ford should be held accountable for faulty engineering that is unsafe and could take lives.

Alarm went off but car was not alarmed

I don't do much interstate/expressway driving but after an 80 mile trip yesterday, my ears last night had tinnitus hiss and it continues today, The sound inside the car was a continuous loud medium high-pitched sound. This vehicle's engine is noisy as you pick up speed but not unacceptable. This sound was eminating from the road and amplified through the vehicle chassis and interior driving chamber and easily cancelled out any noise coming from the engine compartment. This sound was high enough that a horn or siren could be canceled out unless right on a tight perimeter of the car.

The contact owns a 2022 Ford Escape PHEV. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Shortly after we purchased our car, we started hearing strange noises and experiencing intermittent reduction in handling, especially when the car is running on gas. We were made aware of recall Number23S27, and the symptoms we experienced are similar to those mentioned in the recall. We have taken the car to the Ford dealer several times and each time we were told that, while it may very well be related to the recall, there is nothing they can do due to the in availability of parts from Ford. Given the serious nature of the recall and the failure of the manufacturer to provide a timely solution (they promised a fix in Q4 of 2023), we are filing this complaint seaking redress.

The contact owns a 2022 Ford Escape. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated on the instrument panel. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a owns a 2022 Ford Escape. The contact stated while driving 40 MPH and depressing the brake pedal to come to a complete stop, the vehicle hesitated to respond and lurched forward. There was no warning light illuminated. The contact stated that the failure recurred while driving. The vehicle was taken to the local dealer, where the cause of the failure could not be determined. Additionally, the contact stated while driving 50 MPH, the instrument cluster and the infotainment system became inoperable. The contact stated that the vehicle lost electrical power. The contact veered to the side of the road. The contact stated that she was able to restart the vehicle and continued driving. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V380000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner. May 26,2023 Manufacturer Recall Number 23S27 NHTSA Recall Number 23V380 Recall Incomplete, remedy not yet available, despite the remedy being announced to be available by October 2023.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape PHEV. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

When on the EV setting: Battery Charged by Engine, gas and electrical smells are evident in the cabin. This first began in August 2023 at highway speeds and was reported the to the dealer during a pre trip inspection in Sept 2023. has been consistently increasing each time that EV mode is selected. most recent occurrence was last week when driving in a residential area at a stoplight. Had to shut off vehicle when the smell became overwhelming. Reported to Ford and to dealer

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

I want to know why there has been no remedy for the 23V380 recall. A remedy was anticipated in October 2023. Also, I got notice of a new recall Ford campaign #23E09 regarding reprogramming the PCM for emissions. When I enter 23E09 on your Web site it takes me to the 23V380 recall. Are they related? Either way Ford is still saying there is no remedy yet for either.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

When parked and shut off the car rolled backwards about 6 inches when the door was opened. This happens when returning to the parked car and the door is opened from the outside. It has happened twice. It also happened once when being unplugged from the level 1 charging unit. The dealer was unhelpful, based on the infrequent nature of the incident and inability to reproduce it.

Vehicle was parked in driveway and popped out of park and rolled down the driveway out into the street. I park in the same spot everyday and this has never happened before. Occurred about 3 minutes after I got out of the car. The only thing unusual was I was driving in low gear before I parked instead of drive because of the snow, so I went straight from low to park which I would not normally do. My security camera recorded it happening but I cannot upload a video here

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.