Car Problem DataNHTSA records

2020 Ford Escape Phev

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the unknown or other. It has been recalled 1 time.

What fails
ComponentReportsCrashesFiresInjuries
Unknown or Other1
000

1 safety recall

Part 573 reports
Electrical System › Propulsion System › Traction Battery25V789000
Filed Nov 14, 202520,558 vehiclesFord Motor Company

Defect. Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape and 2021-2024 Lincoln Corsair plug-in hybrid vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.

Risk. Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.

Remedy. Dealers will update the battery energy control module (BECM) and hybrid powertrain control module (HPCM), free of charge. Owners are advised to only use "Auto EV" mode and will be instructed by mail to limit the maximum charge of the battery until the remedy has been completed. Owner notification letters were mailed September 4, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SC4. Vehicles in this recall were previously recalled under 24V954 and will need to have the new remedy performed. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on November 18, 2025.

What owners reported

Newest filings
Unknown or Other
Filed Nov 28, 2021PR

Ruido en la parte frontal cuando manejo en cuidad, se llevó al dealer y no pueden precisar cual es el problema, solo me mencionaron que no tienen nada que ver con algo suelto ni nada que vaya a afectar la seguridad. No pidieron dejar la unidad para evaluación pero me dejan sin carro por varias semanas porque tienen demasiados vehículos en turno. No acepte porque no puedo quedarme sin vehículo por tantos días y tampoco me ofrecieron otro vehículo por el tiempo que tome la evaluación y reparar el problema. El plástico que cubre la bolsa de aire de la parte de atrás pasajero detrás del conductor se está saliendo. No se cuanto tiempo lleva así pero no se ve bien y no se si tenga algún efecto en la seguridad de la bolsa de aire.

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2022
YearComplaintsRecallsFiresDeathsAssessment
20261100Routine
20254100Routine
20246200Routine
202311200Routine
202278200Routine
202122100Routine
2020 — this page1100Routine

Compare every Escape Phev year →

Other Ford models

All Ford models →
F-150 38,064Explorer 34,456Escape 27,307Fusion 22,369Focus 22,083Taurus 16,891Windstar 14,153Edge 13,982Expedition 9,315Mustang 8,877

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Nov 14, 2025. Source: NHTSA Office of Defects Investigation.