No owner complaints are on file for this vehicle. It has been recalled 3 times.
3 safety recalls
Part 573 reports
Power Train › Driveline › Driveshaft23V811000
Filed Dec 4, 2023443 vehiclesEldorado National- California, Inc.
Defect. Eldorado National-California, Inc (Eldorado National-California) is recalling certain 2019-2023 Axess and EZR vehicles. The transmission yoke may separate, resulting in driveshaft separation and a sudden loss of drive power.
Risk. A sudden loss of drive power can increase the risk of a crash. Additionally, a disabled bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
Remedy. Eldorado National-California will work with the equipment manufacturer, Allison Transmission Inc., to inspect, and if necessary, tighten loose transmission yoke bolts, free of charge. Owner notification letters were mailed February 08, 2024. Owners may contact Eldorado National-California customer service at 1-951-684-6868.
Fuel System, Diesel › Fuel Injection System › Fuel Rail21V330000
Filed May 10, 2021266 vehiclesEldorado National- California, Inc.
Defect. Eldorado National-California, Inc. (Eldorado National-California) is recalling certain 2017-2020 Axess, EXRM, and XHF vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Risk. A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy. Dealers will inspect and replace the rail as necessary, free of charge. Owner notification letters were mailed on June 18, 2021. Owners may contact Eldorado National-California customer service at 1-951-684-6868.
Fuel System, Other › Storage › Tank Assembly › Pressure Relief Devices20V223000
Filed Apr 20, 2020419 vehiclesEldorado National- California, Inc.
Defect. Eldorado National-California, Inc. (Eldorado National-California) is recalling certain 2018-2020 EZ Rider, XHF, and Axess vehicles powered by compressed natural gas (CNG). The thermally activated pressure relief device (PRDs) installed on the CNG fuel system may not vent the system when exposed to heat, potentially resulting in the system rupturing.
Risk. If the fuel system ruptures from being exposed to heat, there would be an increased the risk of injury.
Remedy. Eldorado National-California will work with Agility to notify customers, and replace the PRDs, free of charge. The recall began May 15, 2020. Owners may contact Agility customer service at 1-949-267-7745 or Eldorado National-California customer service at 1-909-591-9557.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Dec 4, 2023. Source: NHTSA Office of Defects Investigation.