No owner complaints are on file for this vehicle. It has been recalled 2 times.
2 safety recalls
Part 573 reports
Seats16V012000
Filed Jan 14, 2016897 vehiclesEldorado National- California, Inc.
Defect. Eldorado National-California , Inc. (Eldorado) is recalling certain model year 2010-2015 Axess and EZRM, 2011-2015 XHF, and 2014-2016 Arrivo vehicles equipped with certain Recaro Ergo-M Commercial Bus Driver Seats. The affected seats have J-Brackets that may be missing welds which could allow the seat belt anchorage assembly to separate from the J-Bracket.
Risk. If the seatbelt anchorage assembly separates from the J-Bracket, the bus driver may not be properly restrained in the event of a crash increasing their risk of injury.
Remedy. Eldorado will notify owners, and dealers will inspect the seats to determine if welds are missing. Any J-Bracket that is missing welds will be removed and replaced, free of charge. The recall began on February 8, 2016. Owners may contact Eldorado customer service at 1-909-591-9557.
Engine and Engine Cooling › Engine15V316000
Filed May 27, 2015599 vehiclesEldorado National- California, Inc.
Defect. Eldorado National-California, Inc. (Eldorado) is recalling certain model year 2007-2015 Axess, E-Z Rider II, and XHF vehicles manufactured July 1, 2007, to May 2, 2015, and equipped with certain Cummins Westport ISL G engines. Excessive engine crankcase pressures may cause the 90-degree elbow of the vent tube assembly to detach from the crankcase ventilation breather, possibly allowing engine oil to come into contact with hot surfaces.
Risk. If engine oil comes into contact with a hot surface, there is an increased risk of a fire.
Remedy. Cummins has notified owners on behalf of Eldorado, and Cummins service centers will administer the repairs which include securing the ends of the 90-degree elbow and reprogramming the electronic control module (ECM) with software that can adjust the engine output under misfire conditions to limit crankcase pressures. These repairs will be performed free of charge. The recall began on June 16, 2015. Owners may contact Eldorado customer service at 1-909-591-9557 or Cummins customer service at 1-800-343-7357.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jan 14, 2016. Source: NHTSA Office of Defects Investigation.