Filed Feb 17, 2009979 vehiclesDorman Products, Inc.
Defect. DORMAN IS RECALLING 979 STEERING KNUCKLES, DORMAN P/NOS. 697-902 AND 697-903, SOLD UNDER DORMAN'S "OE SOLUTIONS<SUP>TM</SUP>" BRAND NAME, AND NAPA P/NOS. 7-8502 AND 7-8503 WHICH WERE SOLD FOR REPLACEMENT USE ON THE VARIOUS VEHICLES LISTED ABOVE. A POTENTIAL MATERIAL OR DESIGN DEFECT COULD RESULT IN THE STEERING KNUCKLE BREAKING IN THE HUB AREA.
Risk. A BROKEN STEERING KNUCKLE COULD RESULT IN LOSS OF STEERING CONTROL AND A POSSIBLE CRASH WITHOUT WARNING.
Remedy. DORMAN WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE STEERING KNUCKLES FREE OF CHARGE AND REIMBURSE THE REPAIR FACILITY OR OWNER FOR LABOR. THE RECALL BEGAN ON FEBRUARY 23, 2009. OWNERS MAY CONTACT DORMAN'S TOLL-FREE HOTLINE AT 1-800-523-2492 AND PRESS 5.
Fuel System, Other › Storage › Tank Assembly › Pressure Relief Devices07E021000
Filed Mar 12, 2007742 vehiclesDelphi
Defect. CERTAIN DELPHI FUEL PRESSURE REGULATORS, P/NOS. FP10020-11B1, FP10026-11B1, AND FP10027-11B1, SOLD AFTER JANUARY 9, 2007, AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE UNIVERSAL PRESSURE REGULATORS (UPR) WERE PRODUCED WITHOUT AN O'RING AND RETAINER.
Risk. FUEL MAY LEAK, POSSIBLY RESULTING IN A FIRE.
Remedy. DELPHI WILL NOTIFY OWNERS AND REPLACE THE UPR FREE OF CHARGE. THE RECALL BEGAN ON APRIL 23, 2007. OWNERS CAN CONTACT DELPHI AT 877-411-8770.
All 2 campaigns on file, newest first.
What owners reported
Newest filings
Steering
Filed Oct 3, 2023NJ
UNKNOWN; The issues started around 6 months ago. Just casually driving like usual, and my steering wheel would lock up and be ridiculously hard to turn, which is scary because its happened while turning through lights and intersections and trying to even just park my car. And on some of those occations the trac and abs sensors would come on, but not all the time.
Tires › Bead
Filed May 16, 2023FL
Right front Cooper GS5 Grand Touring 205/70 R15 96T with only 862 miles on it had a complete air loss/went completely flat when car was turning into a parking lot. This is one of a set of brand new tires on the car. The car was never driven on a highway after these were purchased. Only local driving at 45 to 50 MPH max. Tire was taken to a tire shop in hopes of getting it plugged/repaired. They found nothing had penetrated the tire. They could not pressurize the tire. Air was blowing out all around the outside bead and could not be seated. They put lubricant around the bead inside and out and gave it some rapid shots of air on the machine. It started to hold pressure but immediately had a roughly 4 inch section of the sidewall start to balloon out. Technician said he was afraid it was going to blow up in his face. He chalk marked the defective area on the tire and said the bead and sidewall had failed in that ballooning area and the tire was defective and not repairable.
Fuel/Propulsion System
Filed Apr 19, 2022TN
While letting off the gas in order to break, the accelerator pedal went to the floor on its own for about 3 seconds. Pushing on the break stopped the accelerator.
Exterior Lighting
Filed Jan 25, 2022FL
I was driving at night switched headlights to high beams - few minutes later switched back to low beams and ALL LIGHTS dash and head lights went completely out . Tried to pull head light knob and nothing - pitch black . Luckily i was a short distance from my home. This is EXTREMELY DANGEROUS ! I have found 33 complaints (so far) about this same problem. This definitely should qualify and be recalled . PLEASE take IMMEDIATE action . Thank you.
Service Brakes
Filed Nov 10, 202078,000 milesCA
BOTH FRONT SIDES HAS BEEN REPAIRED, BUT THE ABS, SERVICE SOON, ALSO THE TRACTION OFF LIGHTS . COMES ON AND STAY WHILE THE VEHICLE IS IN MOTION. ONCE I TURN VEHICLE OFF IT GOES OFF.
Air BagsCrash4 injured
Filed Nov 28, 2018140,000 milesMO
TL* THE CONTACT OWNED A 2002 BUICK CENTURY. WHILE THE CONTACT'S VEHICLE WAS STATIONARY, IT WAS REAR ENDED BY ANOTHER VEHICLE. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE BACK, NECK, BOTH LEGS, AND ARMS. THERE WERE THREE MINORS IN THE BACK SEAT WHO SUSTAINED INJURIES TO THEIR HEADS, BOTH LEGS, ARMS, AND BACKS. MEDICAL ATTENTION WAS NEEDED FOR ALL OCCUPANTS. THE VEHICLE WAS TOWED AND DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Electrical SystemFire
Filed Jun 17, 2018115,000 milesIL
I WAS AT THE GAS STATION TRIED TO START MY VEHICLE AND IT CAUGHT ON FIRE AT THE GAS STATION MANY COULD OF BEEN KILLED AND OR INJURED
Fuel/Propulsion System
Filed Jan 2, 201877,000 milesKS
FUEL IS LEAKING FROM THE FUEL PRESSURE REGULATOR
Electrical System
Filed Apr 4, 2017150,000 milesMT
INTAKE LEAKING ANTIFREEZE - COST TOO MUCH TO REPAIR FOR ME. MY ONLY CAR TO GET TO WORK. REPLACING BEARINGS TODAY FOR STICKING BACK BRAKES. ALL INTERIOR ACCESSORIES ARE BROKEN; COSMETIC MIRROR, ASHTRAY, CENTER CONSOLE, PASSENGER WINDSHIELD WIPER STRIPPED MOTOR, 1 WINDOW WORKING. STILL OWE ON CAR BUT CANNOT FIX EVERYTHING. ANY HELP ????
Exterior Lighting
Filed Mar 10, 201785,000 milesOH
TRAVELING AT NIGHT, ONCE IN HEAVY TRAFFIC WITH LIGHTS ON LOW BEAM AND OTHER TIMES IN LIGHT OR NO TRAFFIC WITH LIGHTS ON HIGH BEAM, ALL OUTSIDE LIGHTS GO OUT CREATING A VERY DANGEROUS SITUATION. DOES NOT MATTER IF THE MANUAL SWITCH IS USED OR IF THE LIGHTS ARE ON AUTOMATIC. THE ONLY THING THAT MAKES THEM COME BACK ON IS SWITCHING THE HIGH/ LOW BEAM SWITCH. MILES TRAVELED OR LENGTH OF TIME TRAVELING MAKES NO DIFFERENCE ...RANDOM OCCURRENCE. REPLACED THE HEADLIGHT SWITCHES AT A AUTO REPAIR SHOP MADE NO DIFFERENCE.
Engine
Filed Feb 22, 2016LA
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Exterior Lighting
Filed Jan 25, 2016PA
WHILE DRIVING, WHEN HIGH-BEAMS WERE TURNED ON THE ENTIRE HEADLIGHT SYSTEM WOULD SHUT DOWN LEAVING DRIVER WITH ABSOLUTELY NO VISIBILITY. FORTUNATELY THE HEADLIGHTS DID COME BACK ON AS THE DIMMER SWITCH WAS ACTIVATED AND THE LOW-BEAMS DID COME BACK ON. I CAN ONLY USE MY LOW-BEAM HEADLIGHTS AS THIS ISSUE HAPPENS MOST TIMES THE SWITCH IS ACTIVATED.
Steering
Filed Oct 27, 2015MI
MY LIGHTS ARE ON THE DASHBOARD AND IT'S SAYING ANIT-LOCK BRAKES AND TRAC-OFF. THERE'S A NOISE IN THE STEERING COLUMN.
Exterior Lighting
Filed Jul 5, 2015120,300 milesMI
HEADLIGHTS GO OUT COMPLETELY FOR A FEW SECONDS UNTIL THE BRIGHT/DIM IS SWITCHED AND THEN COME ON. THIS HAS HAPPENED INFREQUENTLY SINCE FALL OF 2014. DOESN'T HAPPEN WHEN AT DEALER SERVICE OR WHEN WE TEST LIGHTS AFTER RETURNING HOME. DEALER SAYS CAN'T BE REPAIRED UNTIL THEY CAN GET THE INCIDENT TO REPEAT. LIGHTS ARE FINE FOR A WHILE & WITHOUT WARNING THE SITUATION OCCURS AGAIN. VERY ALARMING! A FRIEND WITH A BUICK REGAL 2002 HAS THE SAME PROBLEM.
Power Train
Filed Jun 14, 201544,000 milesWI
AUTOMATIC TRANSMISSION HAS VERY HARSH SHIFT BETWEEN 1ST AND 2ND GEARS AND ALSO BETWEEN 2ND AND 3RD. SEEMS TO HAPPEN AFTER WARMED UP AND ON HIGHWAY FOR AWHILE.
Interior Lighting
Filed Apr 1, 201551,000 milesOH
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT THE INTERIOR AND EXTERIOR LIGHTING INTERMITTENTLY FAILED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Engine
Filed Jan 23, 2015IL
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE SEIZED. THE VEHICLE WAS NOT ABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE CONTACTS HOME. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
SteeringCrash
Filed Dec 4, 2014108,000 milesMI
DRIVING THUR OHIO FROM MICH ,HIT LARGE POT HOLE, DID OVER ONE THOUSAND DOLLARS DAMAGE TO THE STEERING, COULD HAVE BEEN A LOT WORSE, CAR MUST NOT BE MADE PROPERLY TO WITHSTAND HITTING POT HOLES, THIS SHOULD BE A SAFETY ISSUE THERE ARE HUNDREDS OF POT HOLES IN ALL STATES . THE STATE OF OHIO DOES NOT RESPONSIBILITY FOR THERE POT HOLES THEY ARE A DRIVE AT YOUR RISK STATE.... *TR
Electrical System
Filed Nov 20, 2014SC
I PURCHASED THE CAR FROM FAMILY AUTO EASLEY SC, IVE HAD SEVERAL REPAIRS ON THIS CAR THAT DIDNT HELP, RADIATORS, THERMASTAT, WATER PUMP, HOSES REPLACE, ALTERNATOR, COOLANT RECOVERY TANK HAS BROWN SLUDGE INSIDE, THE WINDOWS DIDNT WORK, ITS MOIST INSIDE FROM THE FLOOR BEING WET HAD A HEATING CORE PUT IN DIDNT HELP, THE CARPET ON THE INSIDE IS DAMAGED, THE PAINT IS COMING OFF, HAD A ALTERNATOR PUT IN , RUN HOT ALL THE TIME, DOSNT MATTER, BUY COOLANT, OIL PUT WATER IN IT, MANIFOLD GASKET IS BAD IN IT IVE LOST POWER SEVERAL TIMES, THE LAST TIME I DID IT WAS ON NOV 6 THIS YEAR ON THE WAY TO WORK LOST POWER WHILE DRIVING RAN INTO A GURAD GATE RIGHT BESIDE A DUMPSTER, I HAD TO GET IT TOWED, ITS IN THE SHOP GETTING THE BUMPER FIXED, I HAD TO GET A RENTAL CAR, I HAD TO GET MY CAR REFINANCE WITH DILCO OF GREENVILLE SC HE COULDNT BELIEVE HOW MUCH I WAS CHARGE FOR THIS CAR OVER 13,000.00 DOLLARS, SO I WAS OVER CHARGED AND SOLD A LEMON AND ITS NOT FAIR TO ME AND THIS CAR IS NOT SAFE FOR ME OR ANYONE TO DRIVE, I WANT TO BE ABLE TO DRIVE A CAR WITHOUT BEING AFRIAD IF IM GOING TO MAKE IT OR NOT OR GET STRANDED
Electrical System
Filed Oct 31, 201468,000 milesNJ
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ELECTRICAL WIRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.
Electrical System
Filed Oct 28, 2014140,000 milesWI
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. WHILE DRIVING 20 MPH, THE ENGINE STALLED. THE DEALER STATED THAT THE ELECTRICAL SYSTEM WAS FAULTY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. ..UPDATED 05/20/15 *BF UPDATED 7/6/2015 *JS
Electrical System
Filed Oct 2, 2014108,152 milesMD
THE ODOMETER CLUSTER LIGHTS GO OUT AND SOMETIMES COME BACK ON FOR A FEW MINUTES AND BACK OFF WHILE DRIVING. THEREFORE YOU CAN NOT SEE MILEAGE AND THE SHIFTING OF GEARS. THE DEALER RECOMMENDS SENDING IT BACK TO THE FACTORY FOR 2 WEEKS WHILE THEY REPAIR IT AT A COST OF $ 2000.00 OR DRIVE THE CAR WITHOUT REPAIRING. *TR
Service Brakes
Filed Sep 10, 2014123,980 milesMI
APPLIED BRAKES FOR THE STOP SIGN AND THE PEDAL WENT ALL THE WAY TO THE FLOOR. AS IT TURNED OUT THE BRAKE LINE HAD RUSTED OUT AND FLUID WAS LOST. *TR
Service Brakes
Filed Aug 21, 2014NJ
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. WHEN REVERSING OR MAKING A U-TURN, THE ABS WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONTACT DIAGNOSED THE VEHICLE AND DETERMINED THAT THE FAILURE WAS RELATED TO THE BRAKING SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.
Exterior Lighting
Filed Aug 12, 2014CO
WHEN I BOUGHT MY 2002 BUICK CENTURY IN 2003, I ASKED THE DEALER TO TURN OFF THE DRL ON THE CAR. THEY INSISTED THEY COULD NOT BECAUSE OF MANUFACTURER & HIGHWAY SAFETY LAWS, BUT SAID I COULD CONTACT THE MFG. BUT THAT IT REQUIRED MUCH PAPERWORK & AN EXTENSIVELY SATISFACTORY REASON FOR THIS TO BE DONE, SO I QUIT ASKING. ONCE AGAIN I HAVE DECIDED TO TRY TO GET THE DRL ON MY CAR TURNED OFF, SINCE IT SEEMS TO CAUSE SO MUCH CONFUSION TO ON COMING TRAFFIC WHEN I AM SIGNALING TO CHANGE LANE OR TURN. I CONTACTED BUICK & GOT CUSTOMER SUPPORT REP, THAT HAD NO IDEA WHAT DRL EVEN IS, & DECLINED TO ESCALATE MY CASE UP. AT BEST SHE TOLD ME TO GO TO A DEALER. SO THE DEALER TELLS ME TO GO THE THE MFG. THEN THE MFG TELLS ME TO GO TO THE DEALER. CAN YOU DO ANYTHING TO HELP ME? ALL I WANT IS TO DRIVE MY CAR WITHOUT THE PARKING LIGHTS ON! I THOUGHT IT WAS ILLEGAL TO DRIVE WITH PARKING LIGHTS ON. *TR
Electrical System
Filed Jun 23, 2014OH
WHEN I PUT KEY IN IGNITION TO START CAR, THE POSITION OF GEARS GOES DARK. IF I JIGGLE THE KEY, OR TURN IT BACK (VERY SLIGHTLY) THE PANEL LIGHTS UP MOMENTARILY. IT IS SCARY DRIVING WITH NO INDICATION OF WHICH GEAR I AM IN. I WAS TOLD IT WAS THE CLUSTER? *TR
Vehicle Speed Control
Filed Jun 11, 2014CT
TIRE FEELS LIKE IT DOESN'T WANT TO SPIN. NO GRIP. *TR
Engine
Filed Oct 16, 201347,400 milesMD
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT SHE TOOK THE VEHICLE TO HAVE AN OIL CHANGE WHEN THE MECHANIC STATED THAT THERE WAS OIL IN THE RADIATOR. IN ADDITION, THE INTAKE MANIFOLD NEEDED TO BE REPLACED AND THE RADIATOR NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 47,400. UPDATED 11/14/13*LJ UPDATED 11/18/2013 *JS
Service Brakes
Filed Jun 25, 2013134,764 milesIA
I HAVE A 2002 BUICK CENTURY CUSEDAN AND WHILE TURNING OR DRIVING THE LOW TRAC LIGHT COMES ON, THE ANTI-LOCK BRAKE LIGHT AND THE SERVICE LIGHT COMES ON AND THE BRAKE PEDAL SHUTTERS AND MAKES A LOUD NOISE WHEN BRAKING.....AND SOMETIMES JUST GOING DOWN THE ROAD. WHEN I TURN THE CAR OFF THE LIGHTS GO OFF AND THERE ARE NONE OF THE SYMPTOMS UNTIL I HIT AN UNEVEN SPOT IN THE ROAD OR GO OVER A BUMP ETC. THE LIGHTS COME ON AGAIN. *TR
Electrical System
Filed Mar 2, 2013154,705 milesOH
THIS IS AN ADDENDUM TO COMPLAINT/ODI #10499646...THIS WAS THE SCARIEST EXPERIENCE OF MY LIFE, DRIVING ALONE IN DARKNESS, AT 55MPH, AND WITHOUT WARNING, HEADLIGHTS & DASH JUST SHUT-OFF !! NO OTHER VEHICLES ON ROAD TO HELP LIGHT MY WAY, COULDN'T SEE ANYTHING, ALMOST RAN OFF THE ROAD & GOT KILLED, ONLY HAD THIS CAR 10DAYS!! THOUGHT I GOT A GOOD DEAL TOO, BUT NOW I'M STUCK WITH A CAR I CAN'T DRIVE AT NIGHT. SPOKE DIRECTLY WITH GM CUSTOMER RELATIONS SPECIALIST ON 3 SEPARATE OCCASIONS, WHO SENT ME TO THEIR GM DEALERSHIP FOR INSPECTION. AFTER GM REP SPOKE WITH THEIR DEALERSHIP, THEY DECIDED DUE TO THE AGE OF THE VEHICLE, AND MILEAGE, THEY'RE NOT RESPONSIBLE TO ASSIST!! I CANNOT UNDERSTAND, NOR WILL I ACCEPT, HOW THIS SITUATION COULD BE ANYTHING OTHER THAN A "SAFETY ISSUE"!! NUMEROUS COMPLAINTS FILED ON THIS SAME VEHICLE, AND MANY HAVING THE SAME PROBLEM, JUST FLOATING AROUND OUT THERE, WAITING FOR THE NEXT POOR, UNSUSPECTING BUYER. I WILL NEVER PURCHASE ANOTHER GM PRODUCT, AND I WILL ALSO DO EVERYTHING IN MY POWER TO DISCOURAGE "ANYONE" I KNOW FROM DOING SO. THEY WON'T STAND BEHIND THEIR DEFECTIVE PRODUCT, WHICH IS NOW MY PROBLEM. AS I TOLD THE GM REP, I CAN ONLY IMAGINE HOW MANY PEOPLE HAVE NOT LIVED TO TELL "THEIR" STORY...(NO RESPONSE FROM THEM ON THAT COMMENT). *TR
Electrical System
Filed Feb 22, 2013154,705 milesOH
WHILE DRIVING AT NIGHT, HEADLIGHTS AND DASH LIGHTS COMPLETELY SHUT OFF! *TR
Service Brakes
Filed Dec 8, 2012234,730 milesAL
I HAVE A 2002 BUICK CENTURY LIMITED AND WHILE DRIVING 60 MPH ON THE INTERSTATE THE LOW TRAC LIGHT CAME ON, THE ANTI-LOCK BRAKE LIGHT CAME ON AND THE CAR STARTED SHUTTERING AND MAKING A LOUD NOISE WHEN BRAKING. IT ALSO PULLS WHEN THE BRAKES ARE PRESSED WHEN THE LIGHTS ARE ON AND THE BRAKES ARE HARD TO PRESS. WHEN I TURN THE CAR OFF THE LIGHTS GO OFF AND THERE ARE NONE OF THE SYMPTOMS UNTIL THE LIGHTS COME ON AGAIN. I WAS TOLD IT WAS A FAULTY WHEEL SPEED SENSOR AND WAS GOING TO GET IT REPAIRED WHEN ALL OF THE SUDDEN THE CAR OVERHEATED. I GET THE CAR SERVICED REGULARLY AND IT HAS NEVER OVERHEATED BEFORE. AFTER HAVING THE THERMOSTAT AND THE WATER PUMP CHANGED I WAS TOLD THAT THE PROBLEM IS EITHER THE INTAKE GASKET OR THE HEAD GASKET. I WAS TOLD THE DEXCOOL ANTIFREEZE BREAKS THE GASKETS DOWN AND THE CAR COULD LEAK ANTIFREEZE WITHOUT BEING NOTICED. I HAD THE CAR TOWED TO MY HOME WHERE IT'LL HAVE TO SIT UNTIL I CAN AFFORD TO GET IT FIXED. I OWN THE CAR AND I AM ON A FIXED INCOME AND CANNOT AFFORD THE PRICES THAT MECHANICS WANT TO CHARGE TO FIX THE GASKETS. I FOUND INFORMATION ONLINE THAT BUICK KNEW ABOUT THE DEXCOOL AND HAD A RECALL BUT IT'S NO LONGER ACTIVE AND I WOULD LIKE TO KNOW WHY. I THINK THEY SHOULD FIX THEIR MISTAKES AND NOT MAKE THEIR CUSTOMERS PAY FOR THEM. *TR
Engine
Filed Sep 24, 201287,784 milesLA
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT THERE WAS A COOLANT LEAK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO STATED THAT THEY WOULD CONTACT HER AT A LATER DATE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 87,784 AND THE CURRENT MILEAGE WAS 146,556.
Visibility › Rearview Mirrors/Devices
Filed Jul 9, 201293,000 milesMI
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED WHILE DRIVING 40 MPH, THE REAR-VIEW MIRROR FRACTURED AND DETACHED FROM THE WINDSHIELD. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS CONTACTED WHO ADVISED THE CONTACT TO PURCHASE GLUE TO REINSTALL THE REAR-VIEW MIRROR AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 93,000. UPDATED 8/8/12 *CN UPDATED 08/14/12
Engine and Engine Cooling
Filed Jan 30, 2012130,000 milesWI
HAD SERVICE ENGINE LIGHT COMING ON PERIODICALLY AND WAS LOOSING COOLANT, BUT COULD NOT FIND ANY LEAKS, WAS TOLD IT WAS PROBABLY FAULTY LIGHT, OR LEAK IN TANK. TOOK CAR FOR OIL CHANGE AND ASK TO LOOK FOR ANY LEAKS, FOUND COOLANT IN OIL. INTAKE MANIFOLD GASKET FAILED AND HAD TO BE REPLACED. WAS TOLD DUE TO COOLANT BEING DEXCOOL AND EATS THE GASKETS. *TR
Service Brakes, Hydraulic
Filed Jan 11, 201265,000 milesNY
THIS LATEST SERIES OF INCIDENTS OCCURRED WHILE BRAKING HARD. THE ANTI LOCK BRAKING SYSTEM FAILED WITH A GRINDING SOUND OCCURRING. THE "ANTI LOCK" BRAKE LIGHT GOES ON, THE "TRAC OFF" LIGHT GOES ON AND THE "SERVICE VEHICLE SOON" LIGHT GOES ON. SINCE THIS INCIDENT, BOTH WHILE BRAKING AND WHEN I'M NOT BRAKING I WILL HEAR THE GRINDING SOUND AND THEN THE LIGHTS MIGHT GO ON AND STAY ON TILL THE CAR IS SHUT OFF. THIS PROBLEM HAS BEEN GOING ON FOR ABOUT 2 WEEKS AND HAPPENS ON MOST OF MY DRIVING TRIPS. ABOUT A YEAR AGO THE SAME PROBLEM OCCURRED AND IT TOOK TILL MAY TO DETERMINE THAT IT WAS A FAULTY WIRE HARNESS ON THE LEFT SIDE OF THE CAR. I ONLY FOUND THIS SOLUTION BY GOING ON THE INTERNET. THE DIFFERENCE BETWEEN THE TWO SETS OF INSTANCES IS THAT TURNING LEFT AND SLOWING DOWN TRIGGERED THE ISSUE FROM A YEAR AGO WHILE THERE SEEMS TO BE NO TRIGGER FOR THE CURRENT SERIES OF ANTI LOCK FAILURES. IT SEEMS THAT MANY INDIVIDUALS HAVE HAD THIS PROBLEM AND WHEN IT KICKS IN WHILE BRAKING IT TAKES LONGER TO STOP THE CAR. I WOULD THINK THAT THIS IS A SAFETY HAZARD AND SHOULD REQUIRE A FULL INVESTIGATION BEFORE SOMEBODY GETS HURT.
Electrical System
Filed Dec 22, 2011105,000 milesIN
ELECTRONIC ODOMETER LIGHT FAILED. THEREFORE ONE CAN NOT READ THE ODOMETER. FROM TALKING WITH THE SERVICE TECH AT THE BUICK DEALERSHIP IN ANDERSON, INDIANA HE SAID IT IS A COMMON OCCURRENCE. SOUNDS LIKE A PROBLEM THAT SHOULD BE COVERED BECAUSE OF A DEFECTIVE PART. HE TOLD ME THE COST TO GET A NEW ODOMETER TO IS AROUND $250 TO $300. THE ODOMETER STILL OPERATES IT JUST CAN NOT BE READ BECAUSE THE LED LIGHT WENT OUT. THE LED LIGHT CAN NOT BE REPLACED ACCORDING TO THE TECHNICIAN THE WHOLE UNIT HAS TO BE REPLACED. *TR
Electrical System
Filed Dec 10, 2011PA
INSTRUMENT PANEL CLUSTER FAULTY! THE DIGITAL ODOMETER DOES NOT WORK. THE GEAR SHIFT DISPLAY (PRND321) DOES NOT WORK EITHER! I HAVE TO FEEL WHEN I SWITCH FROM PARK TO DRIVE. DURING VEHICLE INSPECTIONS I HAVE TO GUESS MY CORRECT MILEAGE, BECAUSE IT'S BLANK! I REPLACED THE INSTRUMENT PANEL CLUSTER ON FEBRUARY 28, 2010. IN OCTOBER 2011 THE EXPLAINED PROBLEMS RECURRED! *TR
Suspension › Front › Hub
Filed Dec 6, 2011120,000 milesCO
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT THE OIL WAS BEING CHANGED WHEN HE WAS INFORMED BY AN INDEPENDENT MECHANIC THAT THE HUBS WERE DETACHING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 120,000.
Visibility
Filed Nov 17, 201178,100 milesMI
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT WAS DRIVING IN A REMOTELY DARK AREA WHEN THE HIGH BEAMS WERE ENGAGED BUT THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 78,100 AND THE CURRENT MILEAGE WAS 102,267.
Electrical System › Instrument Cluster/Panel
Filed Jul 29, 201131,600 milesPA
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT THE LIGHT WHICH INDICATED THE GEAR THAT THE VEHICLE WAS IN, DOES NOT ILLUMINATE ON THE INSTRUMENT PANEL, MAKING IT DIFFICULT FOR THE CONTACT SEE WHICH GEAR HE WAS IN. THE DEALER STATED THAT THE CONTACT WOULD NEED A NEW INSTRUMENT PANEL ASSEMBLY. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 31,600.
Electrical System
Filed Jun 30, 201180,000 milesOH
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THE GEAR SELECTOR FAILED TO ILLUMINATE ON THE INSTRUMENT PANEL WHICH CAUSED THE UNCERTAINTY OF KNOWING WHICH GEAR WAS SELECTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT THE ODOMETER NEEDED TO BE REPLACED BECAUSE THE GEAR INDICATOR LIGHT WAS LOCATED IN THE HOUSING. THE ODOMETER MUST BE SENT OUT OF STATE FOR OVER A WEEK. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WILL NOTIFY THE MANUFACTURER OF THE CONSISTENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Engine and Engine Cooling › Cooling System
Filed Apr 1, 2011MA
2002 BUICK CENTURY. CONSUMER STATES DESIGN DEFECT *TGW THE CONSUMER STATED HIS WIFE TOOK THE VEHICLE TO A REPAIR SHOP BECAUSE THE WINDSHIELD WIPER BLADE WAS STUCK. HOWEVER, IT WAS DISCOVERED THE RADIATOR WAS ALMOST ON THE GROUND AND IN THE PROCESS OF BECOMING DETACHED. SHE WAS REFERRED TO AN AUTO BODY SHOP. THE BODY SHOP STATED THE RADIATOR MOUNT WAS DRY ROTTED BEYOND REPAIR AND SHOULD HAVE NEVER OCCURRED IN AN EIGHT YEAR OLD VEHICLE. **JB UPDATED 10/20/11.*JB
Unknown or Other
Filed Feb 17, 2011CA
2002 BUICK CENTURY, WHILE DRIVING APPROXIMATELY 60 MPH THE ABS BRAKING SYSTEM LIGHT ILLUMINDATED AND THE TRACK OFF LIGHT ILLUMINATED. THE CONTACT STAED ONCE THE VEHICLE WAS TURNED OFF AND TURNED BACK ON THE LIGHT DID NOT ILLUMINATE INSTANTLY BUT CAME BACK ON AFTER DRIVING A FEW MILES. *BF
Engine and Engine Cooling
Filed Jan 26, 201186,000 milesTX
I HAVE A 2002 BUICK CENTURY AND HAVE BEEN TOLD THAT THE INTAKE MANIFOLD GASKET HAS TO BE REPLACED SINCE GM DID NOT ISSUE A RECALL OF WHICH THEY SHOULD HAVE. I AM AFRAID I WILL BREAK DOWN IN THE CAR WITH NO HELP. I AM A WIDOW WHO IS CURRENTLY UNEMPLOYED AND CAN NOT AFFORD TO FIX THE CAR. I HAVE PAID THE CAR IN FULL AND JUST WANT THEM TO FIX WHAT THEY SCREWED UP. I WAS NOT EVEN AWARE THERE WAS A PROBLEM UNTIL MY LOW COOLANT LIGHT STARTED COMING ON AND I NOTICED THERE IS A LEAK. *TR
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Wheel Speed Sensor/Tone Ring
Filed Dec 15, 201070,000 milesCA
TL*THE CONTACT OWNS A 2002 BUICK CENTURY. WHILE DRIVING APPROXIMATELY 60 MPH THE ABS BRAKING SYSTEM AND THE TRACK OFF WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED OFF AND BACK ON THE LIGHT DID NOT ILLUMINATE INSTANTLY BUT CAME BACK ON AFTER DRIVING A FEW MILES. THE VEHICLE WAS TAKEN TO THE DEALER .THE TECHNICIANS DIAGNOSED THE FAILURE TO BE THE SPEED SENSOR AND THE LEFT FRONT WHEEL HUB THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 02/18/11 *BF THE CONSUMER STATED AFTER SIX MONTHS, IT WAS FINALLY DISCOVERED THE ABS WAS NOT WORKING PROPERLY. THE CONSUMER ALSO STATED REPLACING THE WHEEL HUB DIDN'T FIX THE PROBLEM. THE CONSUMER STATED THE REAL PROBLEM WAS A WIRE HARNESS THAT RAN PAST A SHARP EDGE UNDER THE AIR FILTER. THE SHARP EDGE CUT INTO THE BROWN OR BLUE WIRE THAT CAME FROM THE LEFT WHEEL SPEED SENSOR WHICH CAUSED THE TRAC OFF LIGHT TO COME ON AND THE ABS WOULD BECOME DISABLES. UPDATED EVOQ 02/18/11
Engine and Engine Cooling › Engine
Filed Dec 10, 201031,939 milesIL
2002 BUICK CENTURY INTAKE MANIFOLD/GASKET FAILS AT 31K MILES. COOLANT IN THE ENGINE AND MIXED WITH THE OIL. ALL OF THE PRIOR SERVICE AND MAINTENANCE WERE PERFORMED AT GM DEALERSHIPS (WHERE THIS SHOULD HAVE BEEN DISCOVERED PRIOR TO FAILURE). OIL, LUBE, ROTATIONS DONE WITHOUT WAITING FOR INDICATOR LIGHTS (2-4 TIMES PER YEAR), ALL RECOMMENDED PROCEDURES COMPLETED (INCLUDING NEW BRAKES, THROTTLE BODY AND FUEL INJECTOR SVCS). THIS WAS A KNOWN ISSUE REGARDING DEXCOOL EATING AWAY THE GASKETS BUT GM FILED BANKRUPTCY TO AVOID FULL SETTLEMENT AND NOW DEALERSHIPS CLAIM IGNORANCE TO THE ISSUE. NOW I HAVE TO PAY $1500 TO HAVE THE ENGINE & RADIATOR DISASSEMBLED FOR CLEANING. I WAS INFORMED THAT LABOR IS THE BULK OF THE COST. WHY WON'T GM CHARGE THE CUSTOMER FOR THE PART AND NOT THE LABOR. I WAS TOLD BY THE SERVICE ADVISOR THAT THE PARTS INVOLVED ONLY COST $200-250, BUT I HAVE TO PAY $1500 FOR A KNOWN ISSUE/FAILURE THE MANUFACTURE WAS/IS WELL AWARE OF AND IS A SAFETY ISSUE THAT CAUSES ABRUPT ENGINE FAILURE! I AM SO UPSET THAT MY VEHICLE WAS SO WELL TAKEN CARE OF AND WOULD FAIL WITH SO FEW MILES ON IT. MY CHEVY CORSICA ALSO FAILED DUE TO DEXCOOL (WATER PUMP REPLACEMENT AT 60K MILES) AND I DID NOT RECEIVE A PENNY FROM THE DEXCOOL SETTLEMENT (EVEN THOUGH I FILED AND WAS ELIGIBLE). GM SHOULD BE HELD ACCOUNTABLE FOR THESE FAILURES THAT ARE STILL AN ISSUE. AN ENGINE FAILURE IN TRAFFIC IS A SERIOUS DEFECT. *TR
Exterior Lighting
Filed Dec 7, 201051,000 milesNY
INTERMITTENT HEADLIGHT FAILURE. ON SEVERAL OCCASIONS, THE HEADLIGHTS HAVE TURNED OFF FOR NO REASON OR WARNING. THIS INCLUDES THE DASH LIGHTS. THIS HAS HAPPENED APPROXIMATELY 6 TIMES IN THE PAST TWO YEARS RESULTING IN AN EXTREMELY DANGEROUS SITUATION. FOUR OF THE INSTANCES WERE ON ROADS WITH NO STREETLIGHTS - AN INTERSTATE HIGHWAY, AND WINDING COUNTRY ROADS. THE ONLY REMEDY SEEMS TO BE TO MOVE THE TURN SIGNAL LEVER, BOTH UP AND DOWN, (TURNING THE CORNERING LIGHTS ON - PROVIDING A MUCH NEEDED SOURCE OF LIGHT), AND BACK AND FORTH, AS IF TURNING THE HIGH BEAM LIGHTS ON AND OFF. EVENTUALLY, THE LIGHTS SEEM TO COME BACK ON. PULLING AND PUSHING THE DASH MOUNTED LIGHT SWITCH ON AND OFF DOES NOT AFFECT THE SITUATION. WHEN MENTIONED TO THE LOCAL BUICK DEALER'S SERVICE WRITER, HE HAD NO IDEA WHAT I WAS TALKING ABOUT OR HOW TO APPROACH THE PROBLEM. *TR
Engine and Engine Cooling
Filed Nov 29, 2010WI
TL*THE CONTACT OWNS A 2002 BUICK CENTURY. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE VEHICLE WAS LEAKING ANTI-FREEZE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE GASKET IN THE REAR OF THE ENGINE WAS LEAKING AND ADVISED THE CONTACT TO MONITOR IT. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS APPROXIMATELY 115,000.
Exterior Lighting
Filed Oct 26, 201080,000 milesPA
TL*THE CONTACT OWNS A 2002 BUICK CENTURY. WHILE TRAVELING 50 MPH THE CONTACT NOTICED THAT THE HIGH BEAMS HAD SUDDENLY SHUT OFF WITHOUT WARNING, WITHIN A FEW SECONDS, THE CONTACT NOTICED THAT THE HEADLIGHTS HAD BEGAN TO OPERATE NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE LIGHT SWITCH WAS REPLACED. THE CURRENT MILEAGE WAS 111000 AND THE FAILURE MILEAGE WAS 80000.
Complaints 1-50 of 154, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Feb 17, 2009. Source: NHTSA Office of Defects Investigation.