Page 3 of 4 · complaints 101–150 of 154

2002 Buick Century complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Engine and Engine Cooling › Engine
Filed Sep 1, 200532,040 milesME

I HAVE THREE LIGHTS COMING ON {CHECK ENGINE SOON}{ANTI LOCK &TRAC OFF} THIS HAS BEEN GOING ON FOR OVER TWO YEARS AND SEVERAL TRIPS TO THE GARAGE IS NOT GETTING IT REPAIRED. I AM TOLD WHEN THESE LIGHTS ARE ON I LOSE ANTILOCK BREAKS AND TRACTION CONTROL. *NM ] ]

Wheels › Lugs/Nuts/Bolts/Studs
Filed Aug 12, 200541,433 milesAR

DT: THE LUGS NUTS AND BOLTS ON THE WHEELS ARE STRIPPING. CONSUMER WENT TO GET NEW TIRES, AND TIRE SERVICE DEALER SAID NUTS AND BOLTS LOCATED ON THE FRONT DRIVER'S SIDE WERE DEFECTIVE AND STRIPPED. NO INDICATION AS TO HOW OR WHY THIS OCCURS BUT THE THREADS ARE NOT MAUFACTURED PROPERLY AND ARE DEFECTIVE. *AK *JB

Exterior Lighting › Headlights
Filed Aug 3, 2005IL

DT: CONTACT STATED WHEN TURNING BRIGHT LIGHTS THEY WILL BE ON BRIGHT FOR A WHILE , THEN THE HEADLIGHTS WILL GO OFF AND VEHICLE WILL BE IN TOTAL DARKNESS UNTIL SHE CLICING BACK TO THE REGULAR HEADLIGHTS. THIS HAPPENED JUST ABOUT EVERY TIME SHE PUT ON BRIGHT LIGHTS. SHE HAS BEEN HAVING THIS PROBLEM OVER A YEAR AND SHE HAD COMPLAINED TO THE DEALER AND BECAUSE IT WAS NOT UNDER WARRANTY IT WOULD COST $118.00 AN HOUR TO DIAGNOSE THE PROBLEM. *AK

Steering › Column
Filed Jul 28, 200514,000 milesMD

DT: CONTACT STATED THERE WAS SMALL LEVER ON THE SIDE OF THE STEERING WHEEL THAT WAS USED TO RAISE THE STEERING WHEEL UP OR DOWN. CONTACT'S HUSBAND RAISED IT UP ON 7-28-05, AND COULD NOT GET IT TO COME DOWN. THE DEALERSHIP TOLD CONTACT THAT WARRANTY WOULD EXPIRE ON 7-5-05 AND SHE WILL HAVE TO PAY TO HAVE THEM LOOK AT. HAD THE SAME PROBLEM WITH THE STEERING WHEEL EVER SINCE THE DAY AFTER THEY BOUGHT THE CAR,AROUND 7-2002. THE FIRST TIME IT HAPPENED WAS ON 7-5-202. TO FIX IT THE DEALER JERKED IT INTO POSITION. SINCE THEN HER HUSBAND HAS TAKEN VEHICLE TO THE DEALER FOR THE SAME THING, AND EACH TIME, THE DEALER JUST JERKED IT INTO PLACE. THE CAR HAS ONLY 14,000 MILES ON IT.*AK

Fuel System, Other
Filed Jun 2, 2005KS

BEGAN HEARING POPPING NOISE ACROSS FRONT, FROM WHEEL AREAS. TOOK INTO DEALER WHERE I PURCHASED THE VEHICLE SEVERAL TIMES. THEY DROVE IT AND HEARD THE NOISE BUT COULDN'T FIND WHAT IT WAS. KEPT GETTING WORSE AND ON 8/31/04, THEY CONTACTED ANOTHER DEALERSHIP WHERE THEY HAD A VEHICLE WITH THE SAME PROBLEM. THEY SUPPOSED FIXED IT, BUT NOW IT'S DOING IT AGAIN. DOESN'T MATTER IF THE ROADS ARE WET OR DRY. NOW, ANOTHER PROBLEM. ON 5/28/05, I MADE A TRIP AND STOPPED FOR FUEL AND WENT TO A FAST FOOD PLACE NEXT TO THE GAS STATION AND WHILE WAITING FOR MY ORDER, AN ALERT BELL STARTED DINGING AND MY FUEL GAUGE WENT DOWN TO THE EMPTY MARK. I COULD NOT FIND ANYPLACE OPEN TO GET HELP (MEMORIAL DAY HOLIDAY). AFTER DRIVING ABOUT 4 MILES DOWN THE HIGHWAY, THE GAGE CAME BACK TO THE FULL MARK. IT DID NOT BUCK OR ACT UP BEFORE THIS HAPPENED. ALSO, LOW TIRE LIGHT KEEPS COMING ON. TIRE PRESSURE IS OK.

Engine and Engine Cooling › Cooling System
Filed May 16, 200579,000 milesOH

INTAKE MANIFOLD GASKET FAILURE. REPLACED GASKET.

Visibility › Windshield Wiper/Washer › Switch/Wiring
Filed May 9, 20057,800 milesNY

WHEN STARTING THE VEHICLE IN THE MORNING, THE WINDSHIELD WASHER MOTOR COMES ON SQUIRTING WASHER FLUID. THE DIRECTIONAL ARM CONTROL MUST BE HELD TOWARD THE FRONT OF THE CAR TO STOP THE WASHER PUMP FROM OPERATING. AS THE VEHICLE WARMS UP, THE PROBLEM CEASES UNTIL THE NEXT MORNING. THE VEHICLE IS A 2002 BUICK CENTURY WITH ONLY 7800 MILES. DUE TO AGE, IT IS OUT OF WARRANTY.

Wheels › Hub
Filed Apr 15, 2005WI

WHEEL AND/OR HUB CAP SQUEAKS ARE EVIDENT AT LOWER ROAD SPEEDS. I COMPLAINED TO DEALER IN OCTOBER OF LAST YEAR, AND THE NOISE FROM THE WHEEL/HUB CAPS WAS GETTING WORSE. AT THAT TIME THE CAR WAS STILL UNDER WARRANTY, AND I FEEL THAT THIS SHOULD BE CORRECTED BY THE MANUFACTURER AND/OR DEALER.*AK

Electrical System › Wiring › Fuses and Circuit BreakersFire
Filed Apr 11, 200546,000 milesNY

WIRING UNDER FUSE PANEL CAUGHT ON FIRE AND MELTED WIRES IN FUSE BOX. NO FUSES BLEW TO PROTECT WIRING. *AK

Visibility › Windshield Wiper/Washer › Linkages
Filed Apr 11, 200517,000 milesMA

WINDSHIELD WIPERS STOP IN THE VERTICLE POSITION. THIS HAS HAPPENED TWICE, THE FIRST TIME IT WAS REPAIRED UNDER WARRANTY ON 10/17/03. CRANK ARM BROKEN. IT HAPPENED DURING SNOW STORMS, THE WIPERS FAILED AFTER A COUPLE OF INCHES OF LIGHT SNOW GOT ON THE WINDSHIELD . *AK

Engine and Engine Cooling › Cooling System
Filed Mar 18, 2005ID

THE COOLANT LIGHT NEVER ILLUMINATED WARNING THE CONSUMER OF A PROBLEM, SUBSEQUENTLY THE WATER PUMP IN THE CONSUMER'S 2002 BUICK CENTURY FAILED. *NM FOR THE SECOND TIME THE COOLANT SENSOR IS NOT WORKING. *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jan 5, 200533,918 milesNH

AT A STOP ON A HILL WHEN DEPRESSING THE BRAKES THERE WAS A MINOR VEHICLE ROLL BACK ONCE THE FOOT WAS OFF THE BRAKE PEDAL TO DEPRESS THE ACCELERATOR PEDAL. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE VEHICLE WAS HAVING PROBLEMS WITH EXCESSIVE ROLLBACK WHILE THE VEHICLE WAS IN DRIVE. WHEN THE VEHICLE WAS TESTED IT ROLLED BACK A DISTANCE OF 15 FEET AT A SPEED OF 15MPH. THE VEHICLE STALLED DISABLING BRAKES AND POWER STEERING. THE HEADLIGHTS ON LOW BEAM DO NOT MERGE. THEY ACT AS TWO SEPARATE SPOTLIGHTS AND DISTANCE APPEARS TO BE LIMITED. THE CONSUMER STATED THAT EVENTUALLY GENERAL MOTORS REPURCHASED THE VEHICLE. *TC

Service Brakes, Hydraulic
Filed Jan 5, 20051,000 milesLA

WHEN IT RAINS THE BRAKES SQUEAL. EVEN WHEN THE HUMIDITY IS HIGH THE BRAKES WILL NOT HOLD. WHEN THE BRAKES ARE APPLIED, THE VEHICLE SKIDS FORWARD. THE CONSUMER TOOK THE VEHICLE TO THE DEALER. THE CONSUMER WAS TOLD BY THE DEALER THAT THIS WAS HOW THE VEHICLE WAS DESIGNED, AND THERE WAS NOTHING ELSE THEY COULD DO. *AK *JB

Exterior Lighting › Headlights
Filed Jan 5, 20054,000 milesMO

WHILE DRIVING AT ANY SPEED HEADLIGHTS SHUT OFF INTEMITTENTLY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Dec 21, 200461,000 milesNC

MANIFOLD INTAKE GASKET FAILURE (LEAKING MASSIVE AMOUNTS OF COOLANT/WATER INTO CRANKCASE) WITH ONLY 60,000 MILES ON THE ENGINE!*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Dec 14, 200415,000 milesNY

CONSUMER COMPLAINED ABOUT BRAKE PROBLEMS. WHEN THEY WERE APPLIED VEHICLE HESITATED TO STOP. CONSUMER TOOK VEHICLE TO DEALER TO BE SERVICED, BUT DEALERSHIP COULD NOT DETERMINE THE CAUSE OF THE PROBLEM.*AK....GMC HA DBRAKE PROBLEMS IN THE PAST, WHICH THEY FAILED TO ADMIT. THE VEHICLE WAS REPAIRED AT INDEPENDENT GARAGE AT OWNER'S EXPENSE. *AK

Engine and Engine Cooling › Cooling System
Filed Nov 17, 200431,000 milesNY

I BROUGHT MY CAR TO MY BUICK DEALER FOR SERVICE AND WAS INFORMED THAT THE COOLANT HAD BECOME SLUDGY. THEY TOLD ME THAT THE SYSTEM NEEDED TO BE DRAINED, CLEANED AND REFILLED AND WOULD COST ME $129.00. I WAS VERY CONCERNED ABOUT WHAT COULD POSSIBLY CAUSE THIS, AND THE REPRESENTATIVE COULDN'T TELL ME WHY, BUT THAT THEY CAUGHT IT EARLY AND WOULDN'T BE A PROBLEM. I THEN TOOK A LOOK ON THE INTERNET FOR INFORMATION ON THIS PROBLEM AND FOUND OUT ABOUT THE CLASS ACTION LAWSUITS AGAINST GM FOR THEIR DEXCOOL COOLANT PROBLEMS IN THEIR CARS, ESPECIALLY THE V6'S. I CALLED THE DEALER TO TELL THEM THAT I HAD A PROBLEM WITH HAVING TO PAY FOR THIS REPAIR AND THAT I WAS ALSO CONCERNED WITH POSSIBLE DAMAGE TO MY SYSTEM, INTAKE MANIFOLD GASKET PROBLEMS AND THE EFFECT THAT WOULD HAVE IN THE FUTURE. THEY TOLD ME THEY WOULD CALL ME BACK. THIS IS A WIDESPREAD PROBLEM THAT NEEDS TO BE ADDRESSED BY AN OUTSIDE AGENCY BECAUSE GM IS NOT STEPPING UP TO THE PLATE TO HANDLE IT. WHILE NOT CAUSING AN IMMEDIATE PHYSICAL DANGER, IT DOES CERTAINLY CAUSE A SECONDARY DANGER TO MOTORISTS WHO BREAK DOWN ON THE ROAD AND THE OTHER MOTORISTS AROUND THEM. PLEASE STEP IN AND DO SOMETHING ABOUT THIS. THANK YOU.*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Oct 15, 2004CA

THERE WAS NO FAILURE, BUT COULD HAVE BEEN. I REPLACED THE FRONT BRAKES FOR THE FIRST TIME. THE MECHANIC INFORMED ME THAT THE ROTORS HAD ALREADY BEEN TURNED DOWN BELOW RECOMMENDATION. THE SIZE SHOULD HAVE BEEN 1.270" WITH THE MAXIMUM TURNING DOWN TOO 1. 2 +/-. BUT THEY WERE ALREADY BELOW THE MINIMUM. *AK

Exterior Lighting › Headlights
Filed Aug 27, 200456,000 milesUT

I HAVE A 2002 BUICK CENTURY CUSTOM. THE MULTIFUNCTION LIGHT, WIPER, CRUISE SWITCH INTERMITTENTLY FAILS AND I LOSE MY HEADLIGHTS. I WAS DRIVING ON A MOUNTAIN ROAD THE FIRST TIME IT HAPPENED AND I HAD TO TURN ON MY HAZARDS AND FIND A PLACE TO STOP WITH A LOT OF TRAFFIC BEHIND ME. ON TWO OTHER OCCASSIONS I HAD OTHER MOTORISTS FLASH ME TO LET ME KNOW TO TURN ON MY LIGHTS. THE FAILURE HAS HAPPENED A LOT SINCE AND I HAVE TO JIGGLE THE SWITCH TO GET IT TO WORK. THIS FAILURE IS EXTREMELY DANGEROUS AND HAS PUT ME AT SERIOUS RISK. I HAVE NOW FIGURED OUT THAT JIGGLING THE SWITCH WILL BRING THE LIGHTS BACK ON BUT THAT IS NO HELP IF I DON'T KNOW WHEN THEY ARE OUT. I WENT TO THE BUICK DEALER AND THEY WANT NEARLY $500.00 TO FIX THIS. I DON'T HAVE THE MONEY TO FIX IT AND I WILL HAVE TO PARK THE CAR FOR A FEW OF WEEKS UNTIL I CAN AFFORD TO FIX IT. MY REAL CONCERN IS THAT THIS COULD CAUSE A SERIOUS ACCIDENT BECAUSE YOU DON'T KNOW WHEN IT WILL HAPPEN. PLEASE FEEL FREE TO HAVE BUICK CONTACT ME.*AK

Engine and Engine Cooling › Engine
Filed Jul 30, 200441,254 milesNH

CONTINUE TO HAVE A ROUGH IDLING ENGINE. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Jun 23, 200414,200 milesNJ

THE BRAKE PADS WORE OUT PREMATURELY TO THE POINT WHERE THEY WERE MAKING A GRINDING METAL TO METAL NOISE. THE BRAKES WERE NOT ABLE TO STOP VEHICLE IMMEDIATELY WHEN APPLIED. THIS RESULTED IN EXTENDED STOPPING DISTANCED. DEALERSHIP REPLACED FRONT BRAKE PADS AND ADJUSTED THE REAR BRAKES.*AK

Engine and Engine Cooling
Filed May 4, 20042,900 milesMN

VEHICLE SHAKES VERY VIOLENTLY. CONSUMER BELIEVES ITS AN ENGINE PROBLEM. *AK

Service Brakes, Air › Antilock › Abs Warning Light
Filed Apr 21, 200434,000 milesME

MY 2002 BUICK CENTURY DEVELOPED A PROBLEM WITH THE FOLLOWING LIGHTS COMING ON - SERVICE ENGINE LIGHT, ANTI LOCK. I HAD THE CAR AT MY LOCAL BUICK DEALER AND REPAIRS WAS MADE TO THE RIGHT FRONT WHEEL. THIS WORK WAS DONE UNDER WARRUNTY. I HAD TO MAKE SEVERAL TRIPS BACK TO THE DEALER TO GET THE LIGHTS STOPPED FROM COMING ON, NOW THE LIGHTS ARE COMING ON AGAIN AND IT IS VERY ANNOYING. THE PROBLEM STARTED LAST MAY 2003. IT WAS CORRECTED AROUND AUGUST 2003 NOW IN APRIL 2004 IT IS STARTING AGAIN. I HAVE NO IDEA IF I AM HAVING BRAKE PROBLEMS WITH THESE LIGHTS INTERMITTENTLY COMING ON. THEY ARE CONSTANTLY COMING ON IN DAMP WEATHER.*AK

Visibility › Windshield Wiper/Washer › Motor
Filed Apr 15, 200448,300 milesMI

WINDSHIELD WIPERS SHUT OFF IN THE VERTICLE POSITION, STARTED AT 48,300 MILES ON VEHICLE. I HAVE TALKED TO OTHER BUICK OWNERS WHO HAVE HAD THIS PROBLEM. WHY HAS THERE BEEN NO RECALL TO FIX THIS OBVIOUS DEFECT ?*AK

Visibility › Windshield
Filed Mar 23, 2004NJ

I HAVE A 2002 BUICK CENTURY. LAST YEAR I HAD PROBLEMS WITH THE WINDSHIELD GETTING STUCK IN A VERTICAL POSITION. IT WAS UNDER WARRANTY AND WAS FIXED BY THE DEALER, WHO HANDED ME A RECEIPT INDICATING REPLACEMENT OF COST APPROX. $400.00. WELL IT HAPPENED AGAIN AND THIS TIME NOT COVERED UNDER WARRANTY. I TOOK IT TO A RESPONSIBLE AUTO REPAIR SHOP AND WAS TOLD THAT WHOEVER FIXED IT LAST YEAR DID IT THE CHEAPEST WAY POSSIBLE, THAT'S WHY IS BROKE AGAIN. HOW WAS I HANDED A BILL FROM BUICK DEALER SAYING IT COST $400.00 TO REPLACE PARTS? NOW I HAVE TO PAY $150.00 THIS TIME. WHAT WAS BUICK DEALER TRYING TO DO GOUGE ME, IMPRESS ME. I DON'T THINK I'LL BUY ANOTHER BUICK.*AK

Suspension
Filed Feb 27, 200440,000 milesCA

WHILE DRIVING 60 MPH, THE VEHICLE WOULD HEAVILY VIBRATE. THIS WOULD CAUSE A DISTRACTION TO THE CONSUMER. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE. PLEASE PROVIDE MORE INFORMATION.*AK

Steering › Linkages › Tie Rod Assembly
Filed Feb 26, 200441,000 milesFL

THE DEALERSHIP WAS UNABLE TO PERFORM A FRONT END ALIGNMENT BECAUSE THE FRONT TIE RODS WERE WORN AND ABOUT TO FALL OFF. THIS PROBLEM OCCURRED BECAUSE THE TIE ROD COULD NOT BE GREASED. *NM *MR

Unknown or Other
Filed Jan 15, 2004OH

THE REAR DEFROST HAD 5 LINES THAT QUIT, ALSO CAUSED RADIO ANTENNA THAT IS ON THE REAR WINDOW TO QUIT WHEN TURNING ON REAR DEFROST. WINDOW WAS REPLACED AND SAME THING HAS HAPPENED WITH SECOND WINDOW. DEALERSHIP ACCUSED ME OF DAMAGING WINDOW AND WILL NOT REPLACE SECOND WINDOW UNDER WARRANTY. ALSO HAVE CHIRPING NOISE NEAR SPEEDOMETER THAT DEALERSHIP HAS NOT BEEN ABLE TO FIX AFTER 4 REPAIR ATTEMPTS. DEALERSHIP HAS DESTROYED ENTIRE DASHBOARD TRYING TO REPAIR NOISE.

Seat Belts › Front
Filed Jan 2, 200449,000 milesWI

CONSUMER STATED FRONT SEAT BELTS DIDN'T HOLD THE PASSENGER IN THE SEAT.*AK

Fuel System, Other › Fuel Injection System
Filed Dec 18, 2003SC

ON 12/12/03 AFTER PULLING INTO THE LOCAL SNAPPY CARWASH, OUR 2002 BUICK CENTURY WOULD NOT CRANK THE ENGINE. THE IGNITION WOULD WIND UP BUT NOT ENGAGE THE ENGINE. WE CALLED OUR DEALERSHIP, BUT BECAUSE IT WAS 44,000 MILES ON THE CAR, AND THE 36,000 MILE WARRANTY IS NOW UP, THERE WAS NOTHING THEY WERE PREPARED TO DO TO HELP US. WE CALLED OTHER DEALERSHIPS AND THEY RESPONDED THE SAME. WE HAD TO LEAVE IT AND RENT A CAR BECAUSE OF TRAVEL THAT COULD NOT BE POSTPONED. UPON OUR RETURN MONDAY NIGHT, MY HUSBAND DECIDED TO CHECK IF THE CAR WOULD START. IT IMMEDIATELY STARTED AND RAN FINE FOR ONE ENTIRE DAY. ON WEDNESDAY, 12/17/03, IT QUIT AGAIN WHILE ON IDLE IN FRONT OF OUR LOCAL WAL-MART. NOTHING WOULD MAKE IT START. WHILE MY HUSBAND WAS IN THE STORE TO BUY STARTING FLUID TO CHECK IF THAT WOULD START IT, I KEPT BUMPING THE STARTER AND FINALLY IT CRANKED. WE HAVE BEEN TOLD IT IS A COMMON PROBLEM OF FUEL-PUMPS IN THESE VEHICLES. WE ARE NOW BEING CHARGED OVER $500.00 FOR THE FUEL PUMP REPLACEMENT AND LABOR TO DO THE SERVICE. CAN THERE BE A REBATE FOR US, SINCE IT IS HAPPENING TO OTHERS? THIS IS A DANGEROUS OCCURANCE, SINCE WE COULD BE LEFT STRANDED ANYWHERE. THANK YOU FOR YOUR HELP.*AK

Steering › Steering Wheel/Handle Bar
Filed Dec 9, 2003ID

THE STEERING WHEEL IS STARTING TO FLAKE OFF. *AK

Structure
Filed Nov 22, 200315,000 milesWI

KNOCKING OR POPPING NOISE AFTER VEHICLE GETS WET, AND BEFORE IT DRIES OFF. DEALER IS STONEWALLING AND ACTING COMPLETELY CLUELESS. *LA

Power Train › Automatic Transmission
Filed Nov 18, 20032,000 milesOK

WHILE STOPPED ON AN INCLINE, THE CONSUMER REMOVED HER FOOT FROM THE BRAKE PEDAL AND THE VEHICLE ROLLED BACK SEVERAL FEET. THE DEALER CLAIMED THAT THE ROLL BACK WAS DUE TO THE WEIGHT OF THE VEHICLE AND THE TORQUE OF THE WHEELS.*AK THE DEALER INFORMED THE CONSUMER THE VEHICLE OPERATED AS DESIGNED. *JB *NM

Service Brakes, Hydraulic › Power Assist › Hydraulic › Hoses, Lines/Piping, and Fittings
Filed Oct 16, 200310,000 milesIA

WHEN REAR BRAKE LININGS ARE WET OR DAMP, A TERRIBLE NOISE FOLLOWS APPLICATION ALONG WITH SEVERE GRABBING AND LOCK UP OF ONE REAR WHEEL. IT HAPPENS CONTINUALLY UNTIL BRAKES DRY OUT FROM USE. NO ACCIDENT HAS OCCURRED BUT VERY DEFINITELY COULD ON SLICK SURFACE ROADS. DEALER AND BUICK MTR. DIVISION REFUSE TO ASSIST. 12,000 MILES ON 2002 BUICK CENTURY. THANK YOU. *LA

Air Bags › FrontalCrash1 injured
Filed Sep 2, 2003NJ

VEHICLE AIR BAGS DID NOT DEPLOY UPON IMPACT.*MR AS A RESULT OF THE AIR BAGS NOT DEPLOYING, THE CONSUMER WAS HURT IN THE ACCIDENT. ENCLOSED IS A PICTURE SHOWING DAMAGES TO THE VEHICLE. THE CONSUMER IS QUESTIONING WHETHER THE AIR BAGS WERE DEFECTIVE AND WHAT CAUSED THEM TO MALFUNCTION. PLEASE RESPOND PROMPTLY IN RESOLVING MATTERS. *CB *JB

Air Bags › Side/WindowCrash
Filed May 28, 2003DC

LETTER FROM STANLEY WOHLMUTH(CA) RE STATUS OF HIS MESSAGE TO NHTSA CONCERNING THE NON-DEPLOYMENT OF THE SIDE AIRBAGS IN THE 2002, BUICK CENTURY IN WHICH HIS WIFE HAD AN ACCIDENT. REPLY TO WASHINGTON, DC OFC, REF ES03-001376/S/BRENNER O3/21/03. *AK

Unknown or Other
Filed May 7, 200323,600 milesFL

THE ODOMETER ON MY RECENTLY PURCHASED 2002 BUICK CENTURY (FROM A BUICK DEALER WITH 22,000 MILES AND STILL UNDER WARRANTY) APPEARS TO BE OFF BY APPROXIMATELY 4%. ON A RECENT TRIP OF 450 MILES (A TRIP TAKEN AND MEASURED MANY TIMES IN THE PAST), MY ENDING TRIP MILEAGE REGISTERED AS 467 MILES (AN OVERAGE OF 17 MILES). ON THE RETURN TRIP, I USED NUMEROUS INTERSTATE MILEAGE MARKERS TO COMPARE DISTANCES. FOR EACH 100 MILES TRAVELED, THE ODOMETER REGISTERS IT AS 104 MILES. TO ME, THIS IS AN ISSUE OF THE SPEEDOMETER NOT BEING CORRECT, PLUS MORE MILES ARE REGISTERING THAN ARE ACTUALLY BEING PLACED ON THE VEHICLE. THIS AFFECTS SERVICE RECOMMENDATIONS AND THE RESALE VALUE OF THE VEHICLE. THE DEALER OFFERED ABSOLUTELY NO HELP. OTHER THAN SAYING THE MILEAGE MARKERS MUST BE OFF - THEY SUGGESTED I USE DIFFERENT SIZE TIRES. (TO MY KNOWLEDGE THESE ARE THE ORIGINAL TIRES ON THE VEHICLE). IS THERE NO WAY TO RECALIBRATE THE SPEEDOMETER? *JB

Electrical System
Filed Apr 3, 200333,344 milesCO

EACH TIME I EXIT MY 2002 BUICK CENTURY I GET SHOCKED. IT HAS INCREASED IN INTENSITY, AND I SOMETIMES GET SHOCKED TWICE. I TOOK MY VEHICLE IN TO HAVE THE LOCAL DEALERSHIP LOOK IT OVER, AS WELL AS CHECK TO SEE IF ANY OF THE RECALLS ON THE VEHICLE HAD BEEN TAKEN CARE OF, AS IT WAS A PROGRAM CAR. I WAS ASSURED THAT NONE OF THE NUMEROUS RECALLS ON THE 2002 BUICK CENTURY APPLIED TO MY CARE. I WAS ALSO TOLD THAT THERE IS NOTHING THEY CAN DO ABOUT MY BEING SHOCKED WHEN I EXIT THE VEHICLE AFTER DRIVING IT. THIS CONCERNS ME A GREAT DEAL, AS I HAVE READ ABOUT PEOPLE FUELING THEIR VEHICLES WHO CAUSE CUMBUSTION WHEN THE STATIC ELECTRICITY IS DISCHARGED.

Vehicle Speed Control
Filed Mar 28, 2003OH

MY 2002 BUICK CENTURY ODOMETER IS OVER RECORDING MILES BY 4%. AFTER TAKING MY CAR TO THE BUICK DEALER TWO TIMES I AM INFORMED THAT GM RESPONDED THAT THERE ARE NO FEDERAL REGULATIONS REGARDING THE ACCURACY OF AN ODOMETER. BUICK (G.M.) RESPONDED THAT 4% ERROR IS ACCEPTABLE TO THEM. I HAVE A COPY OF THE G.M. RESPONSE TO THE DEALER(G.M. DOCUMENT ID#1216409---SERVICE VME-ODOMETER ACCURACY, #PI00746-(12/24/2002). WHEN I FILE MY FEDERAL TAX RETURN-FORM 2106 BUSINESS EXPENSE SINCE I TRAVEL 40,000 MILES A YEAR I WOULD BE OVER REPORTING 1.600 MILES AT A 4% RATE. IS THERE A FEDERAL REGULATION REGARDING THE ACCURACY OF AN ODOMETER. I AM ABLE TO FIND STATE AND FEDERAL REGULATIONS REGARDING FRAUD AND ROLL-BACK OF AN ODOMETER BUT NOTHING REGARDING THE ACCURACY. THIS WOULD ALSO HAVE AN EFFECT ON THE REGULATED FUEL MPG REQUIREMENTS. ANY PUBLISHED MPG WOULD NEED TO BE REDUCED BY 4%.*JB

Electrical System › WiringFire
Filed Feb 24, 200380,000 milesIL

THE VEHICLE CAUGHT ON FIRE, WHICH WAS CAUSED BY THE ELECTRICAL WIRING UNDER THE AIR BAG.*JB

Structure › Frame and Members
Filed Feb 24, 200330,997 milesIN

THE FRONT SEAT BOLTS RUSTED.*JB

Air Bags › Side/WindowCrash1 injured
Filed Feb 3, 2003CA

THE DRIVER'S SIDE DOOR WAS SEVERELY IMPACTED BUT THE SIDE IMPACT AIR BAG DID NOT DEPLOY. THE DRIVER HAD A CONCUSSION AND SUSTAINED HEAD INJURIES WHICH REQUIRED 8 STICHES. *NLM

Air Bags › FrontalCrash1 injured
Filed Dec 11, 2002CA

WHILE EXITING A DRIVEWAY, CONSUMER WAS INVOLVED IN ACCIDENT. VEHICLE WAS GREATLY IMPACTED IN THE CENTER DRIVER SIDE DOOR, CONSUMER WENT THROUGH THE SIDE WINDOW AND AIRBAGS DID NOT DEPLOY. PLEASE PROVIDE ADDITIONAL INFORMATION. MR

Seats
Filed Nov 20, 2002IN

UPON INSPECTION OF THE VEHICLE CONSUMER NOTICE THAT THE DRIVER AND PASSENGER SIDE SEAT FRAME; SLIDDERS AND BOLTS HAVE RUSTED. THIS CAN RESULT IN SEAT COMING UNATTACHED IF VEHICLE IS IN AN ACCIDENT. DEALERSHIP IS REFUSING TO FIX PROBLEM INDICATING THAT "THIS IS NOT A SAFETY ISSUE". TS

Steering › Gear Box (other Than Rack and Pinion)
Filed Oct 21, 2002PA

THE CONSUMER STATES THAT THE VEHICLE IS HAVING PROBLEMS WITH THE STEERING. THE STEERING WAS REPLACED AND THE PROBLEM STILL EXISTS. THE DEALER WAS CONTACTED. TS THE CONSUMER STATES THAT WHEN PARKING, THE VEHICLE IS HARD TO STEER-REPLACED THE POWER STEERING PRESSURE HOSES. (INTERNAL GEAR FAILURE-REPLACED) *SCC

Vehicle Speed Control
Filed Sep 23, 2002NY

WHEN BRAKING FROM SPEEDS OF 30 MPH VEHICLE ACCELERATED WITH NO KNOWN CAUSE. VEHICLE WAS TOWED TO DOAN BUICK, WESTRIDGE ROAD, ROCHESTER NY. DEALERSHIP HAS NOT DIAGNOSED THE FAILURE AS OF YET. PLEASE DESCRIBE DETAILS.*AK

Air BagsCrash1 injured
Filed Sep 17, 2002TX

THE VEHICLE WAS INVOLVED IN A FRONTAL/T-BONE COLLISION AT 65-70 MPH IMPACT AND NEITHER AIR BAG DEPLOYED. *AK THE CONSUMER STATES WHILE DRIVING, THE CONSUMER HAD SNEEZED AND RAN OFF OF THE ROAD STRIKING A PRIVATE DRIVEWAY, WENT AIRBORNE FOR OVER 100 FEET AND LANDED ON THE FRONT OF A VEHICLE, FLIPPED OVER SIDE TO SIDE, AND STRUCK FOUR TREES AND TWO FENCE POSTS HAD COME TO A STOP ON THE TIRES. THE AIR BAGS DID NOT DEPLOY. THE CONSUMER STATED THAT THE BUICK INVESTIGATOR SUGGESTED THAT THE AIR BAGS WORKED AS DESIGNED. *SCC

Vehicle Speed Control › Accelerator Pedal
Filed Aug 26, 2002IL

GAS PEDAL IS TOO LOW, CAUSING DRIVER TO FEEL PRESSURE WHEN ACCELERATING. OWNER STATES THIS IS A DESIGN FLAW, AND IS AWARE OF OTHER COMPLAINTS. *AK CONSUMER STATED THAT IF THE PEDAL EXTENDED APPROXIMATELY 1 INCH FORWARD IT MAY BE MORE COMFORTABLE AND EASIER ON LEG. *YH

Exterior Lighting › Back Up Lights
Filed Aug 2, 2002PA

THE REVERSE LIGHTS AND TAG LIGHT STOPPED WORKING DUE TO FRAYING OF WIRES NEAR TRUNK HINGE. FRAYING ALSO CASED THE "TRUNK/DOOR" LIGHT TO ILLUMINATE ON DASH UNTIL REPAIRED. CHEAP PLASTIC COVERING DID NOTHING TO PREVENT FRAYING FROM CONTACT WITH TRUNK HINGE. AT 3000 MILES, HAD TO GO TO DEALER THREE TIMES TO HAVE STEERING COLUMN REPLACED DUE TO LOUD NOISE WHEN WHEEL WAS TURNED. SUN VISORS ARE HARD TO USE, THEY HIT REARVIEW MIRROR WHEN ADJUSTED. INADEQUATE EVEN WHEN USED. VERY LOUD POPPING SOUND ON DRIVER'S SIDE AT TIMES UNDER BRAKE PEDAL. GOOD CAR OTHERWISE.

Visibility › Windshield
Filed Jul 30, 2002NJ

THERE IS GLARE FROM DASHBOARD ON WINDSHIELD CAUSED BY A SEAM ON TOP OF DASHBOARD. DEALER TEST DROVE VEHICLE, AND AGREED THIS WAS A DESIGN FLAW, BUT THERE WAS NOTHING HE COULD DO. CONSUMER COULD PURCHASE A REFLECTOR COVER FOR THE DASHBOARD. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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