Owners filed 1 complaints about this vehicle with federal regulators, most often about the structure › body. It has been recalled 6 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Structure › Body
1
0
0
0
6 safety recalls
Part 573 reports
Structure › Frame and Members › Underbody Shields20V312000
Filed May 28, 2020566 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2020 Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, and Synergy motorhomes built on Mercedes Benz Sprinter chassis [platform 907 (VS30)]. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.
Risk. If the brake fluid leaks, this may extend the braking distance, increasing the risk of a crash.
Remedy. TMC will notify owners, and an authorized Mercedes-Benz dealer will inspect the brake hoses for chafing and replacement if necessary. The fender liner will also be altered to permit more clearance. All repairs will be performed free of charge. This recall began June 25, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000191.
Equipment › Other › Owners/Service/Other Manual20V308000
Filed May 27, 2020566 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2020 Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, and Synergy motorhomes built on Mercedes-Benz Sprinter chassis [platform 907 (VS30)] equipped with automatic transmissions. The owner's manual does not correctly specify the certain conditions under which the automatic parking function (Auto-P) operates.
Risk. If a customer were to rely on the Auto-P function as described in the Operator's Manual, the possibility of a vehicle rollaway or unintended vehicle movement cannot be ruled out which could increase the risk of a crash.
Remedy. TMC will notify owners, and a Mercedes Benz dealer will supplement the Operator's Manual with a correct description of the Auto-P function equipped in the vehicle. This recall began June 25, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000190.
Electronic Stability Control (esc)20V303000
Filed May 27, 202034 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2020-2021 Quantum, Chateau and Four Winds, and 2020 Vegas and Axis motorhomes built on a Ford E-series chassis. A wire harness in the rear of the vehicle may contact the vehicle frame, resulting in damage to the circuits that support the fuel pump and the anti-lock braking system (ABS).
Risk. Damage to the fuel pump circuit in the wiring harness could result in an unexpected engine stall. Damage to the ABS wiring can lead to reduction of ABS functionality and a loss of roll stability control (RSC) functionality. These scenarios increase the risk of a crash.
Remedy. TMC will notify owners, and Ford dealers will inspect the wire harness for damage. If no damage is found, dealers will apply anti-abrasion tape over the area and ensure clearance to surrounding components. If damage is found, dealers will splice in new wire and apply anti-abrasion tape over the area and ensure clearance to surrounding components. All services will be performed free of charge. The recall The recall began June 25, 2020., 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000189.
Power Train › Driveline › Differential Unit20V178000
Filed Mar 25, 202022 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2020 Chateau 31W and 31WV, Quantum KW29 and LF31, Vegas 24.1 and Axis 24.1 motorhomes and 2020-2021 Four Winds 24F, 28Z, and 31E motorhomes built on a Ford chassis. The rear axle differential may have an insufficient amount of fluid, possibly resulting in a failure of the rear axle assembly and a driveshaft separation.
Risk. If the driveshaft separates, there may be a loss of drive, increasing the risk of crash. Additionally, if the parking brake is not applied, unintended vehicle movement can occur if the transmission is left in Park, increasing the risk of injury or crash.
Remedy. Ford will notify owners, and Ford or Lincoln dealers will inspect the rear axle differential fluid level and adjust it, or replace the rear axle as necessary, free of charge. The recall is began May 22, 2020. Owners may contact Ford customer service at 1-866-436-7332 or TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000188.
Electrical System › Instrument Cluster/Panel19V775000
Filed Oct 28, 2019378 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2019-2020 Chateau 22B, 22E, 23U, 24F, 25V, and 28A, Daybreak 22GO, Four Winds 22B, 22E, 24F, 26B and 28A, Freedom Elite 22HE and 2020 Quantum GR22, and SE22 motorhomes. The seatbelt-unfastened warning light will not illuminate for approximately five seconds after the ignition is moved to the "on" or "start" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Risk. Without the seatbelt warning reminder, the driver may forget to fasten the seatbelt, increasing the risk of injury in the event of a crash.
Remedy. GM will notify TMC owners, and dealers will reprogram the instrument panel cluster, free of charge. The recall began October 3, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438, GMC customer service at 1-800-462-8782 or TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000177.
Electrical System › 12v/24v/48v Battery › Cables19V609000
Filed Aug 20, 20191,941 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2020 Chateau, Daybreak, Four Winds, Freedom Elite, Majestic, Outlaw and Quantum motorhomes. The battery cables may loosen on the battery isolation manager (BIM) or battery isolation relay (BIR), causing premature BIN/BIR failure or electrical arcing.
Risk. The loose connection can causing arcing, increasing the risk of a fire.
Remedy. TMC will notify owners, and dealers will install lock washers to properly secure the battery cable to the BIM/BIR. If the cable was loose, dealers will also replace the BIM/BIR, free of charge. The recall began October 10, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000172.
What owners reported
Newest filings
Structure › Body
Filed Feb 1, 20218,000 milesAZ
TL* THE CONTACT OWNS A 2020 THOR MOTOR COACH FOUR WINDS. THE CONTACT STATED THAT WHILE DRIVING ON A WINDY DAY AT VARIOUS SPEEDS, THE DRIVER'S SIDE SLIDE-OUT EXTENDED WITHOUT WARNING. THE CONTACT PULLED OVER TO RE-INSERT THE SLIDE-OUT. THE VEHICLE WAS TAKEN TO LA MESA RV CENTER MESA (1740 S MESA DR, MESA, AZ 85210, (833) 892-6542) WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. *BF
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: May 28, 2020. Source: NHTSA Office of Defects Investigation.