Owners filed 2 complaints about this vehicle with federal regulators, most often about the structure › body. It has been recalled 4 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Structure › Body
1
0
0
0
Air Bags
1
0
0
0
4 safety recalls
Part 573 reports
Electrical System › Instrument Cluster/Panel19V775000
Filed Oct 28, 2019378 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2019-2020 Chateau 22B, 22E, 23U, 24F, 25V, and 28A, Daybreak 22GO, Four Winds 22B, 22E, 24F, 26B and 28A, Freedom Elite 22HE and 2020 Quantum GR22, and SE22 motorhomes. The seatbelt-unfastened warning light will not illuminate for approximately five seconds after the ignition is moved to the "on" or "start" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Risk. Without the seatbelt warning reminder, the driver may forget to fasten the seatbelt, increasing the risk of injury in the event of a crash.
Remedy. GM will notify TMC owners, and dealers will reprogram the instrument panel cluster, free of charge. The recall began October 3, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438, GMC customer service at 1-800-462-8782 or TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000177.
Equipment › Other › Labels19V714000
Filed Oct 8, 2019101 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2014 Tuscany 36M, 40E, 2015 Citation 24SL, Siesta 24SL, Axis 25.1 and Vegas 25.1, 2016 Four Winds 31E, 31W, 35SF, Chateau 31E, 31W, Synergy SD24, Citation 24SL, 24SS and Siesta 24SL, 24SS, 2017 Four Winds 31E, 31W, Chateau 31E, 35SD, Citation 24SS and Siesta 24SS, 2018 Citation 24SS and Siesta 24SS, 2019 Quantum CR24, Four Winds 24BL, Citation 24MB and Siesta 24MB and 2020 Quantum CR24, Citation 24MB, Siesta 24MB, Chateau 24BL and Synergy 24MB vehicles. The Occupant and Cargo Carrying Capacity (OCCC) label has the incorrect carrying capacity listed, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other Than Passenger Cars."
Risk. An inadvertently overloaded motorhome due to an incorrect carrying capacity can increase the risk of a crash.
Remedy. TMC will notify owners, and dealers will issue new OCCC labels with correct seating positions and weight calculations, free of charge. The recall began November 21, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000176.
Equipment › Recreational Vehicle/Trailer › Lpg Systems › Lines and Fittings18V741000
Filed Oct 19, 20181,384 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2018-2019 Thor Four Winds, Chateau, and Freedom Elite vehicles. The liquid propane (LP) hose may not have adequate space between the floor and the metal plate on the refrigerator, causing damage to the hose and possibly creating a propane leak.
Risk. A propane leak can increase the risk of a fire.
Remedy. TMC will notify owners, and dealers will remove a portion of the refrigerator base plate to provide additional clearance for the LP hose, free of charge. The recall began December 11, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000162.
Suspension › Rear › Springs › Leaf Spring Assembly › U-bolt, Leaf Spring to Axle18V385000
Filed Jun 8, 2018691 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2019 Thor Four Winds, Chateau, Freedom Elite, Majestic, Outlaw, Quantum and Vegas motorhomes built on modified Ford E-450 chassis. The U-bolts on the rear axle that hold the leaf spring and rear axle together may have been insufficiently tightened.
Risk. The loose U-bolts may further loosen or break allowing the axle to separate and cause a loss of control, increasing the risk of a crash.
Remedy. TMC has notified owners, and dealers will tighten U-bolts to the proper torque, free of charge. The recall began on June 22, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000156.
What owners reported
Newest filings
Air Bags
Filed Mar 18, 2022NY
After purchasing used Thor Four Winds 31Y with 1095 miles on the odometer from Albany Rv, Albany NY in April 2021, the air bag system began to stay constantly on (illuminated). The dealer refused to address the issue. I had the air bag system repaired at Albany Light Truck and Car Repair, Albany NY at a cost of $1734.05. According to Albany Light Truck and Car Repair the cause of the problem was improper installation of the swivel front seats that pitched the seat sensor between the seat base and the vehicle floor cutout. Seats were rewired including drilling a separate hole in the floor next to the passenger seat to accommodate wire routing. Thor refused to reimburse me for the repair as I requested in December 2021 via Registered mail. Scans of the repair bill and the completed repair are attached.
Structure › Body
Filed Aug 3, 202017,000 milesMI
TL* THE CONTACT OWNS A 2019 THOR FOUR WINDS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR DRIVER'S SIDE WINDOW DETACHED FROM THE RV WITHOUT IMPACT. THE CONTACT STATED THEY WERE ABLE TO PRESERVE THE WINDOW DUE TO THE LOCKS ON THE WINDOW REMAINING LATCHED, PREVENTING THE WINDOW FROM TOTALLY DETACHING FROM THE RV. THE RV WAS NOT TAKEN TO THE DEALER. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL RELATING TO THE FAILURE INCLUDED ONLY THE 2020 MODELS, NOT THE 2019 MODELS. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.*DT*JB*DT
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Oct 28, 2019. Source: NHTSA Office of Defects Investigation.