NHTSA campaign 24V523000 · Part 573 safety recall report

Prevost Car (US) Inc.: Equipment Adaptive/Mobility › Wheelchair Lift/Ramp

Prevost Car (US) Inc. reported this defect to federal regulators on Jul 9, 2024 and put the number of vehicles at risk at 2,653. The repair is free for as long as the recall stands.

The defect

Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations."

The risk

An unstable wheelchair increases the risk of injury to lift occupants.

The remedy

Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.

50 model years covered

Newest first

Vehicle	Complaints	Recalls
2024 Prevost H3-45	1	7
2024 Prevost X3-45	0	3
2023 Prevost H3-45	0	9
2023 Prevost X3-45	0	6
2023 Prevost X3-45 Commuter	0	8
2022 Prevost H3-45	0	5
2022 Prevost X3-45	0	4
2022 Prevost X3-45 Commuter	0	11
2021 Prevost X3-45	0	4
2021 Prevost X3-45 Commuter	0	15
2020 Prevost H3-45	0	8
2020 Prevost X3-45	0	7
2019 Prevost H3-45	0	6
2019 Prevost H3-45 Vip	0	3
2019 Prevost X3-45	0	5
2019 Prevost X3-45 Commuter	0	4
2018 Prevost H3-41	0	5
2018 Prevost H3-45	0	9
2018 Prevost X3-45	0	10
2018 Prevost X3-45 Commuter	0	5
2017 Prevost H3-45	0	11
2017 Prevost X3-45	0	12
2017 Prevost X3-45 Commuter	0	3
2016 Prevost H3-45	0	11
2016 Prevost X3-45	0	10
2015 Prevost H3-45	0	11
2015 Prevost X3-45	0	12
2014 Prevost H3-41	0	10
2014 Prevost H3-45	0	15
2014 Prevost X3-45	0	13
2013 Prevost H3-45	0	15
2013 Prevost X3-45	0	17
2012 Prevost H3-45	0	13
2012 Prevost X3-45	0	17
2011 Prevost H3-45	0	12
2011 Prevost X3-45	0	15
2010 Prevost H3-45	0	16
2010 Prevost X3-45	0	16
2009 Prevost H3-45	0	11
2009 Prevost X3-45	0	18
2008 Prevost H3-45	0	10
2008 Prevost X3-45	0	16
2007 Prevost H3-41	0	5
2007 Prevost H3-45	0	6
2007 Prevost X3-45	0	9
2006 Prevost H3-41	0	6
2006 Prevost H3-45	0	6
2006 Prevost X3-45	0	3
2005 Prevost H3-45	0	5
2005 Prevost X3-45	0	1

What this page is, and what to do next

A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.

This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 24V523000.

Full record for the 2024 Prevost H3-45 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →