Filed Jul 9, 20242,653 vehiclesPrevost Car (us) Inc.
Defect. Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations."
Risk. An unstable wheelchair increases the risk of injury to lift occupants.
Remedy. Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.
Filed Dec 22, 20232,100 vehiclesPrevost Car (us) Inc.
Defect. Prevost Car (US) Inc. (Prevost) is recalling certain 2014 and 2018 H3-41, 2013-2024 H3-45, 2012-2024 X3-45, and 2017-2023 X3-45 Commuter vehicles. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Risk. Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Remedy. Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-03.
Engine22V918000
Filed Dec 12, 202222 vehiclesPrevost Car (us) Inc.
Defect. Prevost Car (US) Inc. (Prevost) is recalling certain 2017-2018 X3-45 motorcoaches. The engine stop button located in the engine compartment may fail to stop the engine.
Risk. An inoperative engine stop button can increase the risk of injury to a service technician.
Remedy. Prevost will update the software, free of charge. Owner notification letters were mailed on January 31, 2023. Owners may contact Prevost's customer service at 1-866-870-2046.
Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys22V221000
Filed Apr 6, 20226,342 vehiclesPrevost Car (us) Inc.
Defect. Prevost Car (US) Inc. (Prevost) is recalling certain 2010-2023 H3-45, H3-45 VIP, X3-45, X3-45 Com, and X3-45 VIP vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.
Risk. An overheated alternator bearing can increase the risk of a fire.
Remedy. Prevost will replace the alternator belt, free of charge. Owner notification letters were mailed September 30, 2022. Owners may contact Prevost customer service at 1-866-870-2046.
Engine19V565000
Filed Jul 31, 20191,010 vehiclesPrevost Cars, Inc.
Defect. Prevost Cars, Inc. (Prevost) is recalling certain 2017-2020 X3-45 Coach, Commuter, VIP, and VIP Entertainer buses, and H3-45 Coach and VIP buses. Under certain conditions, such as high altitude and heavy climbing, the engine may overheat and shutdown.
Risk. If the engine unexpectedly shuts down, passengers may have to be transferred to another vehicle on the side of the road, increasing the risk of an injury. If the engine unexpectedly shuts down while the vehicle is in motion, there is an increased risk of crash.
Remedy. Prevost will notify owners and will update the engine software, free of charge. The recall began December 19, 2019. Owners may contact Prevost customer service at 1-866-870-2046.
Equipment19V118000
Filed Feb 21, 20191,270 vehiclesPrevost Cars, Inc.
Defect. Prevost Cars, Inc is recalling certain 2015-2018 X3-45 VIP, X3-45 VIP Entertainer, X3-45 Passenger, H3-45 VIP, and H3-45 passenger coaches and motorhomes equipped with specific fire suppression systems. The actuator of the fire extinguisher system may not function properly, preventing the fire extinguisher from discharging the fire suppression agent.
Risk. If the fire suppression system does not work as intended, it can increase the risk of injury in the event of a fire.
Remedy. Prevost Cars will notify owners, and the fire suppression system manufacturer will inspect the systems, replacing them as necessary, free of charge. The recall began April 15, 2019. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR19-03.
Equipment17V737000
Filed Nov 20, 20172,306 vehiclesPrevost Cars, Inc.
Defect. Prevost Cars, Inc. (Prevost) is recalling certain 2010-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 Commuter, X3-45 VIP, and X3-45 VIP Entertainer vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Prevost will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. Owner notification letters were mailed July 11, 2018. Owners may contact Prevost customer service at 1-866-870-2046, or Kidde customer service toll free at 1-855-262-3540 or online at www.kidde.com and click on "Product Safety Recall" for more information. Prevost's number for this recall is SR17-31.
Fuel System, Diesel › Storage › Tank Assembly17V618000
Filed Oct 4, 20173,163 vehiclesPrevost Cars, Inc.
Defect. Prevost Cars, Inc. (Prevost) is recalling certain 2008-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 VIP, X3-45 VIP Entertainer, and XL2 motor coaches. The fuel tank cradle supports may have gaps at the points where the cradle connects to the coach frame, which can allow the attachment bolts to loosen and fail causing the fuel tank to fall from the vehicle.
Risk. If the fuel tank separates from the vehicle, it could be a road hazard and the vehicle would stall. Either scenario increases the risk of a crash.
Remedy. Prevost will notify owners, and dealers will correct the fuel tank cradle mounting, free of charge. The recall began on December 4, 2017. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR17-28.
Equipment17V300000
Filed May 2, 201771 vehiclesPrevost Cars, Inc.
Defect. Prevost Cars, Inc. (Prevost) is recalling certain 2016-2017 Prevost X3-45 vehicles. The vehicles were manufactured without the front amber reflex reflectors. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk. The missing reflex reflectors may reduce the side visibility of the vehicle in certain conditions, increasing the risk of a crash.
Remedy. Prevost will notify owners, and dealers will install the missing front amber reflex reflectors, free of charge. The recall began on May 30, 2017. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR17-15.
Trailer Hitches17V299000
Filed May 2, 2017407 vehiclesPrevost Cars, Inc.
Defect. Prevost Cars, Inc. (Prevost) is recalling certain 2014-2017 H3-45, H3-45 VIP, X3-45, X3-45 VIP, and X3-45 VIP Entertainer motor coaches equipped with 10,000lb-capacity trailer hitch receivers. The trailer hitch mounting fasteners may loosen.
Risk. If the fasteners loosen, the trailer hitch may deform or detach from the vehicle, increasing the risk of a crash.
Remedy. Prevost will notify owners, and dealers will replace the trailer hitch mounting hardware, free of charge. The recall began on June 30, 2017. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR17-11.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jul 9, 2024. Source: NHTSA Office of Defects Investigation.