2011 Mini Cooper

Defect. BMW of North America, LLC (BMW) is recalling certain 2008-2014 MINI Clubman Cooper, Clubman Cooper S, Clubman John Cooper Works, and 2007-2013 MINI Hardtop 2-Door Cooper, Cooper S, and John Cooper Works vehicles sold, or ever registered, in Alaska, Colorado, Connecticut, Delaware, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, Virginia, West Virginia, Washington D.C., and Wisconsin. The electronic control module in the driver's side footwell area may short-circuit, due to corrosion from water and road salt.

Risk. An electrical short-circuit can increase the risk of a fire.

Remedy. Dealers will inspect the sunroof drains, interior footwell area, and FRM and, depending upon the results of the inspection, certain components will be replaced. Owner notification letters were mailed May 13, 2024. Owners may contact BMW customer service at 1-866-825-1525.

I am filing this complaint against Keeler MINI in Latham, NY, and MINI USA regarding their refusal to provide a working recall remedy or alternative transportation under federal NHTSA Safety Recall 23V-337 (Footwell Control Module Moisture Intrusion). My 2011 MINI Cooper suffered an active, total failure of the Footwell Control Module—the precise component identified in Recall 23V-337. The module short-circuited, creating a constant parasitic power drain that disables the battery and renders the vehicle completely un-drivable. I have been without a functioning car for over three weeks. Keeler MINI claims the recall repair will take four weeks due to parts delays, yet they explicitly refuse to provide a dealer loaner or authorize a rental vehicle while holding my disabled car. Representatives from MINI USA Corporate explicitly confirmed to us that under official Service Bulletin SI B61 05 23, this recall qualifies for Alternative Mobility Solutions (AMS) rental reimbursement, and a MINI Regional Director confirmed I should receive a loaner. However, Keeler MINI's service staff refuses to issue a vehicle, screening our calls, ignoring repeated messages, and refusing to let us speak with service management. I am an elderly consumer with significant medical needs. Being left completely stranded without transportation for nearly a month has forced me to miss multiple critical specialist medical appointments (including follow-ups for a TIA/stroke, ophthalmology, physical therapy, a

The contact owns a 2011 Mini Cooper. The contact stated that while driving at approximately 45 MPH in the rain with the windows rolled down, the driver's side and passenger's side windows failed to roll up. No warning light illuminated. Additionally, the headlights, windows, and daytime running lights became inoperable. The contact was unsure if the taillights were affected. The contact stated that the vehicle had been garage-kept. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System). The vehicle was towed to the local dealer, where it was diagnosed that the footwell control module had failed. The vehicle was not repaired because there was no extended warranty coverage. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 198,000.

My Mini Cooper has been showing repeated warnings stating “Start-off assistance inactive. Caution: vehicle may roll back!” for some time. This issue appears to relate to an existing recall involving potential electrical and starter/rollaway defects. The vehicle also has a persistent front parking light malfunction and intermittent electrical issues with the windows, which stop mid-way and roll back down automatically when the car shifts gears or moves slightly. In addition, the battery repeatedly dies, even though it was replaced with a brand-new one a few months ago. This suggests an underlying electrical drain or short, which could increase the risk of electrical fire or vehicle failure while driving. These malfunctions create significant safety concerns, as the vehicle may roll backward when stopped on an incline and could pose a fire risk due to the known recall. The car has not been safe to drive. The closest Mini dealership (Flow Mini of Raleigh - about 2 hours away) confirmed that the recall is open but refused to provide or authorize a tow, even after I explained that the vehicle could not be safely driven to their location about 2 hours away. The problem has been ongoing for several years, worsening over time. Warning messages appear intermittently but frequently, especially during start-up or when stopped on slopes. Mini USA has not inspected or repaired the vehicle, and their representatives have stated they will not assist with transport to the dealership despite

After receiving your notice regarding my MiniCooper (VIN [XXX] ), I contacted my local dealer, Motor City Mini (where I purchased the vehicle) to schedule the inspection, and repairs if necessary. I was informed that the earliest inspection would be in September and they would need to keep the vehicle for several weeks to do the inspection. If repairs are required, they would need to keep 'the vehicle 'for additional weeks or months to complete the work. Loaner vehicles would not be available. In your letter, you state, "If your MINI dealer is unable to remedy the defect ...within a reasonable period of time, you may notify the Administrator. .." . I consider weeks to inspect and month(s) to repair unreasonable. Please advise on how I should proceed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

See attached document for complaint.

I bought a used 2011 MINI Cooper S (R56) and it had a recall for the footwell module (FRM). I took it to the local MINI dealership and they said that MINI would not honor the recall because the FRM was replaced with a used FRM that was not properly programmed. They want to charge me over $1000 new FRM. I believe that the previous owner of the vehicle replaced the FRM before the recall. I believe that the corrosion that has lead to the recall affected the car before MINI announced the recall and the previous owner, to save money, replaced the FRM using a used part.

There has been a recall on my mini Cooper for sometime now. Over a year and a half at least. We have been patiently waiting for the remedy and still, do not have one. Our car, at times has become inoperable due to this recall. We took it to an auto shop, they ran a test and confirmed that the issues we are receiving are from the recall. I feel like this issue is taking a very long time for mini to fix and it is putting us out of money and causing lots of stress to us. I am filing this complaint in hopes this can provide a solution to us and mini.

The passenger seat occupancy sensor has malfunctioned, causing the vehicle to believe that there is an infant car seat in the front passenger seat. This puts front passengers at risk because the air bags will not deploy in the event of a crash. While having body work done at Swartz's Ultimate Collison repair in Lewisburg, it was noted by the technician, however Mini does not cover repair by a non dealer or accept accounting of the defect from a non dealer. I was unaware that the vehicle was nearing the end of it's warranty and waited too long to inquire again. They will not fix it.

The contact owns a 2011 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Mini Cooper. The contact stated that the rear taillights had stopped illuminating, the windows were not rolling up or down, and the driver's and passenger's side door buttons were not opening the door. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

Letter of IMPORTANT SAFETY RECALL Recall Campaign No. 23V-337: Footwell Control Module (FRM) was received July 2023. Ten months later there still is NO REMEDY. MINI USA should have a resolution by now. I am concerned with the long delay creating unsafe conditions while driving my car.

Received recall from MINI USA May 2023 “Safety Recall footwell control module 23V-337. Update May 2024 “remedy being developed”. I’m unable to have a mini dealership confirm safety of my veh as there are no dealerships in State of Maine, closest in Peabody MA 1.5 hrs away. It’s going on 1 yr & no remedy on the horizon? I called Mini USA hotline and they can’t help. This is unacceptable. Are they required to resolve in a timely manner? Should they be required to buy my veh back as it wouldn’t pass inspection & unable to drive?? Please provide next steps. Thank you

My passenger seat airbag warning is illuminated, with associated chime. I am also getting a orange warning light indicating the passenger airbag is inop. This is intermittent with a passenger occupying the passenger seat. lights go on and off with movement of the passenger. There is a current recall for the convertible model of the R56 Mini Cooper.

The traction control light with antilock brake warning illuminated. Therefore my antilock brakes are inop along with traction control.

The passenger front seat airbag sensor is malfunctioning on a large number of these vehicles. Doing an Internet search for my fault code, 93C3 reveals a lot of discussion about the problem. there had been a recall on earlier Mini Coopers for the same problem. I suspect they have not solved the problem and there should be a recall for this R 56 model.

Found fault code:2BDL4 MONITORING POWER SUPPLY 3 SENSOR CY320 CONTROL UNIT LOGGING ECCENTRIC SHAFT SENSOR VOLTAGES OUTSIDE OF THRESHOLDS FOUND ENGINE CONTROL UNIT FAULTY

There are no open recalls on my car. I am needing physical proof/documentation that the recall part has been replaced. The car is having issues stalling/losing power while driving. The dealership claims there is nothing wrong with the car and if they can't recreate failure then the car is deemed fine to drive. This car was purchased for my 16yr old son as a daily driver. After multiple weeks of the car being at The Mini of Tempe Dealership, they released the car back to me because there is "nothing wrong" with the car. I took it to another specialized Mini mechanic in the area for a second opinion. This mechanic states the cause of intermittent failure is from the Auxillary Coolant Pump for the Turbo. This is the same part that was a safety recall for potential fire. I have no record of this part ever being replaced. As described in the recall, the car is at risk of fire. Recall campaign #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the vehicle was shuddering while starting. Additionally, the contact stated while driving 15-20 MPH, the vehicle was shuddering and turning off intermittently. The check engine warning light was illuminated. The contact stated that he was able to pull to the side of the road each time the failure occurred. The contact stated that upon restarting the vehicle, the vehicle shuddered. The contact was able to drive to a nearby independent mechanic. The mechanic informed the contact that the vehicle was overheating while starting, and that the vehicle was still running even after being turned off. The vehicle was being diagnosed but was not yet repaired. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

The contact owns a 2011 Mini Cooper. The contact stated that the turn signal, interior lights, hazard lights, fog lights, brake lights, windows, and exterior lights were inoperable. The Service Now warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 56,000. VIN tool confirms parts not available.