2015 Mercedes-Benz CLA 250

Routine

Owners filed 61 complaints about this vehicle with federal regulators, most often about the unknown or other. It has been recalled 7 times.

When it fails
020k40k60k90k120k200k
37,800 milesMedian miles at failure

34 complaints record an odometer reading. Failures cluster around 30,00040,000 miles.

What fails
ComponentReportsCrashesFiresInjuries
Engine12
000
Unknown or Other10
001
Air Bags8
302
Power Train6
000
Structure › Body4
101
Service Brakes4
100
Visibility › Sun/Moon Roof Assembly3
000
Electrical System3
000
Structure2
000
Wheels1
000

7 safety recalls

Part 573 reports
Structure › Body › Roof and Pillars23V854000
Filed Dec 15, 20232,976 vehiclesMercedes-Benz Usa, Llc

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

Risk. A detached roof panel can become a road hazard, increasing the risk of a crash.

Remedy. Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

Structure › Body › Roof and Pillars21V197000
Filed Mar 19, 202115,096 vehiclesMercedes-Benz Usa, Llc

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

Risk. The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy. Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Air Bags › Sensor › Occupant Classification19V892000
Filed Dec 16, 2019129 vehiclesMercedes-Benz Usa, Llc.

Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2018 CLA250 and CLA250 4MATIC, and 2017-2018 CLA45 AMG vehicles. The Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag.

Risk. In the event of a crash, if the air bag does not deploy as designed, the front seat passenger has an increased risk of an injury.

Remedy. MBUSA will notify owners, and dealers will replace the passenger seat cushion, free of charge. The recall began July 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060012.

Communication19V787000
Filed Nov 1, 201924,226 vehiclesMercedes-Benz Usa, Llc.

Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Risk. An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy. MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Air Bags › Frontal17V627000
Filed Oct 6, 2017495,290 vehiclesMercedes-Benz Usa, Llc.

Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

Risk. If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy. MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Electrical System › Starter Assembly17V114000
Filed Feb 23, 2017307,629 vehiclesMercedes-Benz Usa, Llc.

Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.

Risk. If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.

Remedy. MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.

Engine and Engine Cooling › Engine15V662000
Filed Oct 16, 2015857 vehiclesMercedes-Benz Usa, Llc.

Defect. Mercedes-Benz USA, LLC (Mercedes-Benz) is recalling certain model year 2015 CLA250, CLA250 4Matic, GLA250, GLA250 4Matic, and 2016 SLK300 roadster vehicles manufactured July 17, 2015, to August 31, 2015. The affected vehicles have intake or exhaust camshafts whose welds may fail and possibly cause engine damage.

Risk. Engine damage may result in a stall, increasing the risk of a crash.

Remedy. Mercedes-Benz will notify owners, and dealers will replace the affected camshafts, free of charge. Interim notices were mailed to owners on December 9, 2015. The recall began on December 23, 2015. Owners may contact Mercedes-Benz customer service at 1-800-367-6372. Mercedes-Benz's number for this recall is 2015100006.

What owners reported

Newest filings
Unknown or Other
Filed Oct 4, 2025FL

UNKNOWN- The check engine light came on and was taken for a diagnostic test and it returned a P052E code. This indicates a fault in the Positive Crankcase Ventilation Regulator Valve performance. This is a known issue with Mercedes Benz as there has been a recall for all the models except the CLA.

Unknown or Other
Filed Sep 15, 2025MS

I was driving to work on Thursday, September 11th. Suddenly, I heard a loud noise like an explosion. Upon checking, I saw that my sunroof had exploded, shattering glass everywhere. The loud noise startled me, causing me to almost have an accident. I managed to pull over, check my vehicle, and drive it back home. I've contacted my insurance company and documented the damage with photos.

Air BagsCrash1 injured
Filed Jul 24, 202580,000 milesCA

The contact owns a 2015 Mercedes-Benz CLA250. The contact stated that the air bag warning light was illuminated. The contact stated that the vehicle was previously involved in a collision, in which another vehicle crashed into the passenger's side of the vehicle, causing damage to the frame and headlights; however, the air bags failed to deploy. The contact sustained soreness in the neck and back and received medical assistance. A police report was filed, but the contact did not have the police report information available. Additionally, the contact stated that while driving at 65 MPH, the vehicle stalled. The contact pulled to the shoulder of the road. The vehicle was able to restart; however, the failure recurred several times while driving. The contact related the failure to NHTSA Campaign Number: 15V662000(Engine and Engine Cooling). The contact stated that the vehicle had leaked excessive oil onto the ground. The contact stated that the vehicle had failed to start while pressing the Push to Start button. The vehicle was taken to the dealer, where the contact was informed that she would need to pay a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the vehicle. The failure mileage was approximately 80,000.

Engine
Filed Jul 22, 2025MN

Check Engine Light - Code P052E71 - Positive Crankcase Ventilation Valve Performance. The component failure can lead to increased exhaust gas emission, oil leaks, and internal engine damage resulting in unsafe operation. Yes, the problem has been confirmed by an independent certified service center. This specific vehicle has not been inspected by the manufacturer, but this specific problem has been identified in other similar Mercedes-Benz years, make, and models. MBUSA LLC is only willing to apply the EMISSION EXTENDED WARRANTY to certain models within a certain model year, even though the design and engine components are nearly identical if not the same. My vehicle is the same model year and class, but a different model type and not included in the EMISSION EXTENDED WARRANTY. Repair cost can be in excess of $2,000 if not covered under the added warranty.

Suspension
Filed Feb 27, 2025NY

Mercedes subframes that prematurely rust or deteriorate. Mercedes has extended warranty for the mentioned parts on some models. But clearly it is not enough because more models have the same issues. This is a serious safety issues and Mercedes should have taken more responsibility.

Power Train
Filed Feb 19, 2025GA

In November 2024, while at a stop, the car shut off. A few weeks later, while driving the car over speed tables/humps, the car shifted from drive into neutral. No warning or error lights appeared on the dashboard. It just showed that the car was now in neutral. I was able to shift back into drive and continue. Fortunately, I was in a residential neighborhood, going about 10 miles per hour and had only one car behind me. This happened again in December, with the same scenario and on the same road, so I took the car to the dealer. They did a diagnostic and was not able to duplicate the problem, but said there were some error codes and it could possibly be the starter, auxiliary battery or transmisson service, since I had not done one. They also stated there was a Coolant Thermostat electrical fault code. They scheduled me to come back in January 2025 since I needed a loaner car. They kept my car for a couple of days to do a more detailed diagnostic. In the end they replaced the auxiliary battery and did a transmission service because they could not replicate the problem. Said that there was nothing in the transmission fluid of concern and, the starter code had not returned. Stated that it could have been an electrical fluke. No other codes were showing. They did say that some time in the future I would need a coolant thermostat. Car ran well for a few weeks and then in February 2025, going over the same road with speed humps, the car went into neutral. The car has been in the s

Engine
Filed Nov 26, 2024124,000 milesPA

The contact owns a 2015 Mercedes-Benz CLA250. The contact stated that the vehicle was taken to a local dealer and the vehicle starting very rather slowly. The vehicle was diagnosed however, no cause for the failure was found. The contact stated that the vehicle operated normally; however, the following day while driving approximately 50 MPH, the vehicle started to lose automotive power. The contact pulled over to the side of the highway until the vehicle came to a complete stop. The contact attempted to restart the vehicle; however, the vehicle failed to start. The vehicle was towed to the residence. The vehicle was inspected by two independent mechanics however, the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 124,000.

Visibility › Sun/Moon Roof Assembly
Filed Oct 28, 202469,080 milesNV

The contact owns a 2015 Mercedes-Benz CLA250. The contact stated that after the vehicle was washed at the Car Wash, the contact opened the sunroof; however, moments later while attempting to close the sunroof, the sunroof failed to close properly. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 69,080.

Engine
Filed Oct 2, 2024CA

There was a recent extended warranty issued by Mercedes-Benz to repair certain vehicle models free of charge that have a check engine light code P052E. Unfortunately my vehicle (2015 CLA 250) was not included in that recall, but the CLA250 models have the same issue and run the same risk of safety being compromised. Now myself, and many others, have to pay a hefty out of pocket price for a malfunction that is strictly the fault of the manufacturer. Please look into this and strongly consider having Mercedes-Benz include the CLA 250 models in this warranty.

Engine
Filed Aug 23, 2024CA

The component that malfunctioned is the Crankcase valve. This valve malfunction has caused issues will the car is idle. The issue has been confirmed by the dealership. The issue has been inspected by the manufacturer as the manufacturer has released extended warranties on other models. The malfunction causes the check engine light to come on, however in the past it has gone off before a diagnostic test could be run; the check engine light would come on and go off then go on and go off, the exact amount of time is unknown.

Unknown or Other
Filed Jul 18, 2024WI

The panoramic sunroof on my 2015 Mercedes Benz CLA 250 4Matic spontaneously exploded while I was driving. It was a clear sunny day with no weather and there were no vehicles in front of me that could have kicked up a rock. It sounded like a gunshot, and I scared enough that I veered into another lane. Thankfully I did not hit another vehicle. I had very small superficial cuts on my arm and back. The dealership does not acknowledge any manufacturing defect on the sunroof. After some research I have found there is an open class action lawsuit against Mercedes Benz for this exact issue. The was no warning prior to the issue. There was nothing to inspect as it was just a pile of broken class laying in my car.

Engine
Filed Jun 9, 2024KY

Engine light come on at about 43000 miles. Code scanner is p052e. Upon research is a common problem with Mercedes and approximately $2000 dealer repair.

Engine
Filed May 19, 2024IL

Error code P052E, relates to Crankcase Ventilation System, that requires replacement. My vehicle is under 55,000 miles and the part should last the full life of the engine. This is faulty part that the dealership requires over $4,000 to fix.

Engine
Filed May 16, 2024GA

I HAVE 2 MECEDES WITH THE SAME ISSUE PER MERCEDES BENZ OF USA INSPECTION CAUSING ENGINE LIGHT TO BE TRIGGERED PER DIAGNOSIS TESTING RAN ON BOTH CARS. 2015 VIN [XXX] GLA 250 4 MATIC 2016 VIN [XXX] CLA 250 MATIC I WAS TOLD BY A MERCEDES SERVICES ADVISOR THAT BOTH CARS HAVE THE SAME ENGINE FOR A 2015GLA AND A 2016 CLA - BOTH Due to both cars stalling in traffic on multiple time when driving I took both to the shop to run further testing to discover both had the same engine light trigger which is the CRANKSHAFT (AKA) OIL SEPERATOR (AKA)INTAKE TUBE DUE TO THIS BOTH CARS HAVE SUFFERED AN ISSUE WHEN TAKING EMMISSION TEST - MERCEDES DIGNOSIS TESTING CODES -P052E71- CRANKSHAFT VENTILATION MALFUNCTION - CAR WILL NOT PASS EMISSION TEST AND THIS PART DEFECTS ALSO CAUSES CAR TO STALL THAT CAN POSSIBLE CAUSE ACCIDENT THIS PART COMPLETE REPAIR COULD COST UP TO $2500-$3000 FOR PARTS AND LABOR PART NUMBER -270-090-07-00 (CRANKSHAFT) THE ENGINE LIGHT ISSUE TRIGGERED BY CRANKSHAFT AND WILL NOT PASS EMMISSION TESTING DUE TO THIS Description of this part below: Crankcase Ventilation is the process of venting or removing blow-by from an engine's crankcase to prevent excessive pressure build-up within the engine. Blow-by gases are mixed with oil mist and other contaminants that can harm an engine's internal components and contaminate the environment. How does the crankshaft ventilation work- When the vehicle is moving, airflow across the open end of the tube creates suction (a "draught" or draft) t

Visibility › Sun/Moon Roof Assembly
Filed May 7, 202432,610 milesCA

The contact owns a 2015 Mercedes-Benz CLA250. The contact stated that the sunroof panel was not working properly and failed to close. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and referred the contact the NHTSA Hotline for assistance. The failure mileage was 32,610.

Power Train
Filed Apr 24, 2024NJ

The head unit for the sound system begins a reset loop when navigating radio station and/or connecting bluetooth device. Seems to be a glitch in the head unit software. This is preventing use of navigation/GPS screen, backup camera, and Bluetooth connection.

Structure
Filed Aug 17, 202325,000 milesTX

The contact owns a 2015 Mercedes-Benz CLA250. The contact stated while driving 55 MPH, there was an abnormal sound coming from the vehicle. There was no warning light illuminated. The contact arrived at his destination and became aware that the roof panel had detached from the vehicle. The vehicle was diagnosed, and it was confirmed that the adhesive used to hold the glass panel was insufficient. The vehicle was not repaired. The manufacturer was made aware of the failure and provided a loaner vehicle and referred the contact to the NHTSA Hotline. The failure mileage was approximately 25,000.

Unknown or Other
Filed Jul 29, 2023GA

I was driving down the highway yesterday when my Front Stationary Sunroof Panel flew off the top of the vehicle onto ongoing traffic. I have attached a picture of the exposed panel area now that the panel is gone. Thankfully it looks like it hit the ground before it could hit another vehicle. I came on here to see if there was a recall on that piece since it just flew off and it seems there was but my VIN number must not be included. This makes no sense since my vehicle is in the same year and model as the other recalls. This issue could have hit another car and seriously hurt someone this needs to be addressed on all those vehicles. The recall I found is Campaign number 2021070010, NHTSA ID: 21V197.

Power Train
Filed Jun 1, 202361,000 milesFL

The contact owns a 2015 Mercedes-Benz CLA250. The contact stated that while driving at various speeds, the vehicle would independently shift into neutral(N). The contact also stated that the check engine warning light flashed on the instrument panel after the second failure. The contact called the dealer and scheduled an appointment with the dealer. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 61,000.

Tires
Filed May 23, 2023FL

Normal driving, daily driver. The rubber around the inner and outer sidewalls seems soft and tears easily. I have a matching set of these tires on my car, same brand and type, 4 altogether. I have multiple large torn chucks & tears in the rubber around the sidewall of these tires. The middle section (non-sidewall) seems fine with normal wear. I have lifetime alignment and rotate and balance on these tires when purchased, and maintain this service. I have not seen this issue on other continentals in the past, and the wear is excessive on this brand.

20 of 61 complaints, reproduced as filed.

Across model years

Worst on record: 2014
YearComplaintsRecallsFiresDeathsAssessment
20251000Routine
20242000Routine
20236000Routine
20221000Routine
20217500Routine
2020201100Routine
201922600Routine
201840910Routine
2017271000Routine
201666811Fatalities reported
2015 — this page61700Routine
2014177630Routine
20139000Routine
20127000Routine

Compare every CLA 250 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Dec 15, 2023. Source: NHTSA Office of Defects Investigation.