2015 Mercedes-Benz CLA 250 complaints

I RECEIVED A RECALL LETTER FROM MERCEDES IN NOVEMBER 2017 AND HAVE NOT RECEIVED FURTHER INFORMATION PERTAINING TO REPAIR OR REPLACE PARTS NEEDED.

SINCE OCTOBER, THEY HAVE NOT TAKEN ANY INITIATIVE TO REPAIR OR GATHER THE PARTS TO MAKE THE REPAIR AND I'VE BEEN FEARFUL TO EVEN DRIVE IT .

I WAS INVOLVED IN AN ACCIDENT 12/14/17, IN WHICH MY CAR WAS TOTALED. I WAS DRIVING ON A THREE LANE HIGHWAY WHEN SOMEONE HIT ME ON MY REAR PASSENGER SIDE PANEL & THEN I HIT A LIGHT POLE HEAD ON. THE CARS WERE GOING AT LEAST 65MPH OR MORE. MY AIRBAGS DID NOT DEPLOY FROM THE INITIAL IMPACT (WHICH BLEW OUT MY REAR PASSENGER WINDOW ON IMPACT) OR THE CAR HITTING THE POLE(THE POLE CAME COMPLETELY DOWN ON IMPACT). I HAVE THE INVESTIGATION FORM & THE POLICE REPORT NUMBER IF NEEDED.

CAR TAKEN TO MERCEDES BENZ SERVICE DEPARTMENT ON 1/3/2018 FOR COLLISION ASSIST SYSTEM FAILURE ON 12/30/2017 CAUSING CAR TO LOSE POWER, COLLISION ASSIST SYSTEM WARNING ALERT, AUTO BRAKING (ALL AT HIGHWAY SPEED WHILE ENTERING HIGHWAY FROM ON-RAMP). ONLY SOLUTION WAS TO LIMP TO SIDE OF FREEWAY AND TURN OFF CAR, THEN RESTART. ALL WARNINGS CLEARED, CAR RETURNED TO NORMAL STATE. ABLE TO DRIVE. OCCURRED TWICE BEFORE (12/22/2017 AND 12/23/2017). AFTER RECEIVING CAR BACK FROM MERCEDES BENZ SERVICE DEPARTMENT, REPORTED ISSUE WAS CA SENSOR WAS LOOSE IN ITS SEAT AFTER VISUAL INSPECTION. REPORTED TO HAVE REPLACED SENSOR AND RE-SEATED, INITIAL STARTUP ON CA MODULE INCLUDING UPDATE AND CALIBRATION, TEST DRIVE OF 9 MILES WITHOUT INCIDENT, REPORTED AS "EVERYTHING FUNCTIONING AT THIS TIME". VEHICLE RETRIEVED FROM MB ON 1/4/2018. ON 1/6/2018, ISSUE OCCURRED AGAIN AFTER MAKING RIGHT HAND TURN ON SURFACE ROAD AND ACCELERATING TO APPROXIMATELY 25 MPH (45 MPH ZONE). SAME SITUATION: LOSS OF POWER, AUTO DAMPENING, COLLISION ASSIST WARNING AND CHIMES. TAKING VEHICLE BACK TO MB SERVICE DEPARTMENT. THIS IS A KNOWN ISSUE AMONG 2015 MB CLA250S, AS REPORTED ON MBWORLD BLOG SITE - HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W205/584375-COLLISION-PREVENTION-ASSIST-PLUS-INOPERATIVE-ERROR.HTML.

IMMEDIATELY AFTER ENTERING A FREEWAY FROM AN ON-RAMP AT APPROXIMATELY 60MPH, WARNING CHIMES FOR COLLISION INDICATOR DEACTIVATED CAME ON, AUTO-DAMPENING OF ENGINE SPEED OCCURRED, AND AUTO-BRAKING OCCURRED. NO VEHICLES WERE DIRECTLY IN FRONT OF VEHICLE, NOR NEAR ENOUGH TO SIDE OR REAR CAUSE PROXIMITY SENSORS TO ACTIVATE. THE ONLY REMEDY FOR THIS WAS TO LIMP TO THE SIDE OF THE ROAD (IN RUSH HOUR TRAFFIC), TURN OFF CAR, AND THEN TURN BACK ON. ALL INDICATORS AND WARNINGS WERE CLEARED UPON RESTARTING VEHICLE. THIS IS THE SECOND TIME THIS HAS HAPPENED WITHIN 12-MONTHS.

I BOUGHT MERCEDES CLA 2015 ON JAN 2015 AND I DROVE THE VEHICLE WHERE MY AUDIO SYSTEM USED TO REBOOT TIME TO TIME ONCE IN A WHILE BUT IT USED TO COME UP. SO I DID NOT MENTION AND TAKE IT TO DEALER THAT TIME BUT RECENTLY, AFTER DRIVING 53K MILE, IT COMPLETELY STOPPED WORKING AND ONLY REBOOTING ITSELF. LATER I FOUND OUT THERE WAS RECALL ABOUT 2015/2016 CLA AUDIO RECALL "REFERENCE TSB NO. 2015110001". SO I TOOK IT TO DEALER "MERCEDES BENZ HOUSTON GREENWAY" AND THEY SAID THEY CAN NOT UPDATE UNLESS THEY CHANGE CONTROL UNIT. I ALSO CALLED MERCEDES BENZ CUSTOMER SERVICE BUT THEY ALSO SAME THING. SO I PAID 50% COST WHICH IS $1457. THIS LOOKS UNFAIR TO ME BECAUSE IT HAD ISSUE AND IT HAS RECALL TOO.I NEED PROPER HELP HERE AS THIS DOES NOT LOOK RIGHT TO ME AND I AM STARTING MY VOICE HERE TO RESOLVE THIS ISSUE.

IF SOMETHING IN THE ROADWAY HITS THE OIL PAN IT WILL CRACK AND CAUSING THE ENGINE TO LOCK UP WITHOUT NOTICE. IT SEEMS THERE SHOULD BE SOMETHING PROTECTING THE OIL PAN PREVENTING THIS FROM HAPPENING AND MORE TIME NOTIFYING OF LOW OIL SHOULD BE ALLOWED TO MOVE OFF THE ROAD WAY AND SHUT THE ENGINE DOWN. I ALSO QUESTION THE STRENGTH OF THE MATERIAL OR DESIGN OF THE OIL PAN.

IF SOMETHING IN THE ROADWAY HITS THE OIL PAN IT WILL CRACK AND CAUSING THE ENGINE TO LOCK UP WITHOUT NOTICE. IT SEEMS THERE SHOULD BE SOMETHING PROTECTING THE OIL PAN PREVENTING THIS FROM HAPPENING AND MORE TIME NOTIFYING OF LOW OIL SHOULD BE ALLOWED TO MOVE OFF THE ROAD WAY AND SHUT THE ENGINE DOWN. I ALSO QUESTION THE STRENGTH OF THE MATERIAL OR DESIGN OF THE OIL PAN.

A1 INCOMING EMAIL REQUEST: EMAIL FROM CONSUMER RE 2015 MERCEDES BENZ CLA250 4MATIC TRANSMISSION ISSUES, MERCEDES BENZ WILL NOT ADDRESSED THE ISSUE. *SMD THE CONSUMER STATED THE VEHICLE JERKED VIOLENTLY WHEN DOWN SHIFTING FROM 1ST THROUGH 4TH GEAR IN BOTH DRIVE AND REVERSE. ADDITIONALLY, THE VEHICLE WOULD GET STUCK IN 2ND GEAR AND WOULD NOT SHIFT UP OR DOWN. THE PROBLEM WAS SPORADIC. MERCEDES BENZ INFORMED THE CONSUMER, IF THEY COULD NOT DUPLICATE THE ISSUE, THEY COULD NOT FIX IT.*JB UPDATED 01/03/17.*JB

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ CLA250. WHILE DRIVING 75 MPH, THE VEHICLE INDEPENDENTLY BEGAN TO DECELERATE AND LOST POWER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE ACTUATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

GAS CAP DOOR DOES NOT UNLOCK/OPEN INTERMITTENTLY. UNFORTUNATELY, IT'S HAPPENED AS MY LOW GAS WARNING LIGHT IS ON. THE FIRST INCIDENT AFTER TRYING COUNTLESS TIMES AT THE PUMP I LEFT BACK TO HOME AND THE NEXT MORNING THE DOOR WAS OPEN. TOOK IT TO THE SHOP AND MB SVC TECH COULD NOT DUPLICATE THE PROBLEM. THIS MORNING IT HAPPENED AGAIN,............TOOK ME ABOUT 20 MINS OF TRYING TO OPEN THE LID (SOMEWHAT LIKE A PUSH SPRING-LOADED TYPE FUNCTION) AND WHEN I GAVE UP AND PUT CAR INTO REVERSE IT OPENED WHILE IN MOTION. WHAT HAPPENS WHEN I NEED GAS AND IT DOESN'T OPEN?