Owners filed 27 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 10 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Electrical System
6
0
0
0
Air Bags
5
1
0
2
Power Train
4
0
0
0
Visibility › Sun/Moon Roof Assembly
2
0
0
0
Unknown or Other
2
0
0
0
Structure › Body
2
1
0
0
Wheels
1
0
0
0
Structure
1
0
0
0
Steering
1
0
0
0
Fuel/Propulsion System
1
0
0
0
10 safety recalls
Part 573 reports
Structure › Body › Roof and Pillars23V854000
Filed Dec 15, 20232,976 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Risk. A detached roof panel can become a road hazard, increasing the risk of a crash.
Remedy. Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
Communication › Auto Crash Notification22V365000
Filed May 20, 2022242,722 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk. A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy. The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Steering › Gear Box › Shaft Sector21V229000
Filed Apr 1, 20214,992 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.
Risk. A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.
Remedy. MBUSA will notify owners, and dealers will inspect, and as necessary, replace the steering shaft, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060001.
Structure › Body › Roof and Pillars21V197000
Filed Mar 19, 202115,096 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Risk. The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy. Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Communication › Auto Crash Notification21V072000
Filed Feb 12, 202167 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Risk. A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy. MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Communication › Auto Crash Notification21V058000
Filed Feb 5, 20211,292,258 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk. Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy. MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Air Bags › Sensor › Occupant Classification19V892000
Filed Dec 16, 2019129 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2018 CLA250 and CLA250 4MATIC, and 2017-2018 CLA45 AMG vehicles. The Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag.
Risk. In the event of a crash, if the air bag does not deploy as designed, the front seat passenger has an increased risk of an injury.
Remedy. MBUSA will notify owners, and dealers will replace the passenger seat cushion, free of charge. The recall began July 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060012.
Air Bags › Frontal17V627000
Filed Oct 6, 2017495,290 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Risk. If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy. MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
Electrical System › Starter Assembly17V114000
Filed Feb 23, 2017307,629 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
Risk. If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Remedy. MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.
Air Bags › Frontal › Passenger Side › Inflator Module17V080000
Filed Feb 8, 20172,112 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 CLA250, CLA250 4Matic, E400 Coupe, E400 4Matic Coupe, E550 Coupe, E400 Cabriolet, E550 Cabriolet, E300, E300 4Matic, E400 Wagon, GLA250, and GLA250 4Matic vehicles. The pelvis air bag or the front passenger air bag inflator initiator may fail to ignite in the event of a crash.
Risk. If the pelvis airbag or the front passenger airbag does not deploy as intended in the event of a crash, the occupants have an increased risk of injury.
Remedy. MBUSA will notify owners, and dealers will replace the affected air bag modules, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
What owners reported
Newest filings
Electrical System
Filed Jul 24, 2025MD
What component or system failed or malfunctioned, and is it available for inspection upon request? The instrument cluster display intermittently failed, either showing incorrect information or going completely blank while driving. Yes, the component is still installed in the vehicle and available for inspection upon request. How was your safety or the safety of others put at risk? When the display failed, I was unable to view critical information such as vehicle speed, warning lights, and engine performance data. This posed a significant safety risk, especially while navigating traffic. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue was reproduced and confirmed by a independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or error messages prior to the failure. The issue first appeared June 20, 2025 and began occurring intermittently before worsening over time.
Power Train
Filed Jun 16, 2025NJ
Component or System That Failed or Malfunctioned: The component that failed was the partial-load ventilation valve, which is part of the engine’s crankcase ventilation system. This valve is responsible for regulating airflow and pressure within the crankcase during partial engine loads. A malfunction in this valve can lead to increased engine pressure, oil leaks, and potential damage to engine components. The component is still available for inspection upon request. Safety Risk: The failure of the partial-load ventilation valve put my safety, and that of others, at risk in the following ways: •Engine stalling or reduced power while driving, especially during acceleration, which increases the risk of an accident. •In some cases, oil leakage caused by excess crankcase pressure could lead to engine compartment smoke or a potential fire hazard. •If the engine performance is compromised, it may suddenly lose power on highways or intersections, posing a serious risk. Problem Reproduced or Confirmed: Yes, the issue was confirmed. The technician verified the faulty valve during a diagnostic inspection after I noticed performance issues and warning messages. Inspected by Manufacturer, Dealer, or Others: Yes, the vehicle was inspected Warning Lamps, Messages, or Other Symptoms: Yes, there were warning signs prior to the failure: •Check Engine Light illuminated on the dashboard. •Engine running rough or hesitating, particularly during acceleration.
Fuel/Propulsion System
Filed Jul 15, 2024RI
Approximately 6 months I noticed my vehicle began to emit an odor and is not responsive immediately when I press on the gas. During this time period a yellow check engine light appeared on my dashboard. My local mechanic recommended Christopher Motors in Warwick Rhode Island and German Motors in Providence, Rhode Island, who specializes in Mercedes. I scheduled an appointment and took the vehicle to Christophers Motors to get a diagnostics check for $130. Christopher motors did a diagnostic check and revealed that the car needs a crank shift ventilator that will cost approximately $1500-$1800 and could not guarantee if the service engine light would be removed. During this time I received a Vehicle Registration Suspension notification for the State of RI for a failed safety inspection. I was extremely stressed receiving this notification as I recently purchased this vehicle, and I am being told by the State of RI my car is unsafe to drive and my transportation for work is being removed. I had to contact the State of RI and advised that no one will fix the safety check engine light problem and I need a time extension to contact the Mercedes Dealer. I then scheduled an appointment with Mercedes, Warwick RI and was told that the part for this repair was back ordered and that there is an extended warranty on this repair. (Exhibit A). This immediately put my mind at ease, and I could see a solution to this two-month long problem. Then I was informed that the extended warranty is o
Visibility › Sun/Moon Roof Assembly
Filed Jul 1, 202490,000 milesVA
The contact owns a 2017 Mercedes-Benz CLA250. The contact stated while driving 60 MPH, the contact heard a loud pop inside the vehicle. The vehicle was steered to the side of the road and the contact observed that the sunroof panel was missing. A Police Officer passing by stated that he observed that the panel had detached and land on the street. The vehicle was taken to a dealer where it was diagnosed that the panel needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Electrical System
Filed Jul 1, 2024TX
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The trunk latch system failed, causing the trunk to open unexpectedly. Yes, the component is available for inspection upon request. 2.How was your safety or the safety of others put at risk? The trunk opened while driving on [XXX], creating a significant blind spot. This occurred during high traffic conditions and forced me to move to the outer lane, which posed a risk to my safety and the safety of other drivers on the road. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reported by many other owners as well, suggesting a widespread issue. Additionally, Elite Bmers & Benz in Spring, Texas, inspected the car but could not immediately identify the problem. They need to conduct further research to determine the cause. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle was inspected by Elite Bmers & Benz in Spring, Texas. However, the problem could not be pinpointed immediately, and further research is needed. It has not yet been inspected by the manufacturer, police, or insurance representatives. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, messages, or other symptoms prior to the trunk opening unexpectedly. The problem occurr
Structure
Filed May 6, 2024134,000 milesGA
The contact owns a 2017 Mercedes-Benz CLA250. The contact stated while driving 68-70 MPH, the front roof panel separated from the vehicle and flew off. The contact related the failure to NHTSA Campaign Numbers: 23V854000 (Structure) and 21V197000 (Structure). The dealer was notified of the failure and informed the contact that the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 134,000.
Power Train
Filed Mar 16, 2023NY
Just replaced water pump and still need to replace positive Crankcase ventilation system hose
Air Bags1 injured
Filed Feb 2, 2023MA
The airbag spontaneously deployed while driving. No impact with any other vehicle and no previous damage.
Wheels
Filed Jan 28, 2022IL
Wheel Rim cracks in normal driving conditions.
Steering
Filed Jul 16, 2021FL
Hello, My 2017 CLA Mercedes was recalled April 1 2021. They said its a hole in the steering shaft and it can lead to noises and crash! Its been over 3 months and the manufacturer has not fixed my car. Everytime I call they don't have an update on when it's going to be fixed. I have my family who I drive around in this car and I'm worried the steering might cause harm to us. We need assistance in getting this resolved. Thanks
Structure › BodyCrash
Filed Jun 28, 2021AL
The Panoramic Sunroof Glass front cover has detached three times from my 2017 CLA 250 (VIN#[XXX]). The first time that it detached was with the previous owner and was repaired at a Mercedes dealership in Tampa Florida. It has since detached twice with ME and I have only owned it for 12 months. The first time that it detached with me, I was driving approximately 60 MPH on I-85 in Montgomery. AL. It blew off and could have definitely caused a VERY SERIOUS accident, but luckily no vehicles were behind me at the time 4/29/21. So I went to the local Montgomery, AL. Mercedes dealership, Jack Ingram, and they said that there was No RECALL and there was nothing that they could do. So I had to purchase my own replacement glass from Mercedes and have an auto glass repair co. install it. Fast-forward to 6/18/21, the newly installed roof glass blew off again as I was driving down S.R. 115 in Montgomery, AL. I was going 55 at the time. This time it blew off and several cars had to swerve to miss it. One vehicle did run over it a broke it in two. Traffic has to stop while I jumped out and picked it up from the ROW. I guess MercedesBenz USA will make this right once it flies off for the 4th time and seriously injures someone or worse. Can someone PLEASE help me with this issue? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Visibility › Sun/Moon Roof Assembly
Filed Jun 28, 202161,500 milesAL
The contact owns a 2017 Mercedes-Benz CLA250. The contact stated that on two separate occasions while driving at various speeds, the panoramic sunroof detached from the vehicle without warning. The contact stated that the roof remained exposed with the wires from the sunroof hanging from the ceiling. The contact had taken the vehicle to the dealer twice where the replacement part for the sunroof were ordered. An independent glass technician repaired the panoramic sunroof however, the failure persisted. The manufacturer was notified of the failure by email however, there was no response. The vehicle was not yet repaired. The approximate failure mileage was 61,500.
Engine
Filed Dec 23, 202065,000 milesNJ
UPON STARTUP IN COLD WEATHER...STRONG ODOR OF GASOLINE CAN BE NOTICED IN PASSENGER COMPARTMENT. INTERNET SEARCH SHOWS THIS TO BE A PROBLEM WITH THE FUEL LINE CONNECTED TO THE HIGH PRESSURE FUEL PUMP.
Equipment › Electrical › Infotainment › Video (touch)screen/Monitor/Unit
Filed Dec 16, 2020OR
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT SOON AFTER HAVING HER OIL CHANGED, A COOLANT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE COOLANT WAS ADDED. THE CONTACT ALSO MENTIONED THAT THE HOME SCREEN WOULD GO BLANK INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. NEITHER THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Air BagsCrash1 injured
Filed May 29, 202020,000 milesMI
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, A VEHICLE UNEXPECTEDLY MADE A LEFT TURN INTO THE FRONT DRIVERS SIDE OF HER VEHICLE CAUSING IT TO ACCELERATE AND JUMP THE CURB EVENTUALLY COMING TO A STOP. THE CONTACT STATED THE AIR BAGS DID NOT DEPLOY HOWEVER AN AIR BAG MALFUNCTION WARNING ALERT ILLUMINATED. THE FRONT PASSENGER TIRE AND THE WHOLE DRIVER SIDE WAS DAMAGED. THE CONTACT SUSTAINED FOUR BROKEN TEETH, EYE DAMAGE, TRAUMATIC BRAIN INJURY, SHOULDER DAMAGE, SEIZURES, AND SPEECH DAMAGE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED UNDRIVABLE HOWEVER REPAIRABLE BY THE INSURANCE COMPANY AS THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE DEALER STATED THAT THE AIR BAGS WERE NOT DEFECTIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 20,000.
Electrical System
Filed Aug 23, 201940,458 milesNJ
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ CLA250. WHILE DRIVING 30 MPH, THE VEHICLE JERKED AND STALLED, BUT WAS ABLE TO RESTART. ALL THE WARNING INDICATORS WERE ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, THE RADIO TURNED OFF ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO OPEN ROAD OF BRIDGEWATER (1250 US-22 BRIDGEWATER, NJ 08807, 908-213-5841) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED AND THE BATTERY NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 40,458.*JB
Power Train
Filed Apr 4, 201935,000 milesFL
WHILE MAKING A U TURN ON FL-881 FOREST HILLS BLVD , THE HALF SHAFT FAILED, CAUSING TRANSMISSION TO DIS ENGAGE... WHILE ONCOMING TRAFFIC WAS HEADING TOWARD ME. ATTACHED COPY OF MAPS.
Power Train
Filed Mar 27, 201935,000 milesFL
MAKING A U TURN , ON 3 LANE BLVD, A COMPLETE TRANSMISSION FAILURE HAPPENED AND COASTED TO HALT. UPON HALT, TRANSMISSION WOULD NOT ENGAGE, DRIVE OR REVERSE. HAD THERE BEEN HEAVY ON COMING TRAFFIC, I WOULD HAVE BEEN T-BONED CURRENTLY THE VEHICLE IS WITH DEALERSHIP UNDER REPAIR AND EVALUATION.
Unknown or Other
Filed Dec 10, 201839,381 milesTX
I WAS DRIVING ON THE TOLL ROAD WHEN OUT OF NO WHERE I HERE A LOUD BOOM AND CRACKLE ABOVE MY HEAD. ALMOST LIKE A FIREWORK WHEN IT GOES OFF. I THOUGHT IT WAS A GUN SHOT. WHEN I LOOKED UP MY PANORAMIC SUNROOF WAS GONE. NOTHING WAS DRIVING IN FRONT OF OR BESIDE ME. NOTHING HIT MY CAR. HOWEVER MERCEDES SAYS IT'S IMPOSSIBLE AND SOMETHING HIT IT, BUT MY INSURANCE WON'T PAY FOR THE SUNROOF REPAIR BECAUSE OF CLASS ACTION LAWSUITS. THEY SAY IT IS MERCEDES RESPONSIBILITY. HOWEVER, MERCEDES BASICALLY CALLED ME A LIAR AND REFUSES TO REPLACE THE PANORAMIC SUNROOF. THEY WANT TO CHARGE ME $3200 TO REPAIR IT.
Air Bags
Filed Apr 10, 2018WA
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER SIX MONTHS AGO. THE DEALER (MERCEDES-BENZ OF TACOMA, 1701 ALEXANDER AVE E C, FIFE, WA 98424) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Dec 15, 2023. Source: NHTSA Office of Defects Investigation.