Owners filed 9 complaints about this vehicle with federal regulators, most often about the power train › automatic transmission. It has been recalled 2 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Wheels
1
0
0
0
Tires › Sidewall
1
0
0
0
Structure
1
0
0
0
Seats › Front Assembly › Head Restraint
1
0
0
1
Power Train › Automatic Transmission
1
0
0
0
Fuel System, Gasoline › Delivery › Fuel Pump
1
0
0
0
Exterior Lighting › Headlights
1
0
0
0
Engine and Engine Cooling
1
0
0
0
Air Bags › Frontal
1
0
0
0
2 safety recalls
Part 573 reports
Electrical System08V303000
Filed Jul 7, 2008404 vehiclesMercedes-Benz Usa, Llc.
Defect. MERCEDES-BENZ IS RECALLING MY 2006-2008 M-CLASS, R-CLASS, MY 2005-2009 SLK-CLASS, MY 2005-2008 C-CLASS, MY 2003-2004 AND 2006-2008 CLK-CLASS, MY 2003-2008 E-CLASS, MY 2004 AND 2008 CL-CLASS, MY 2008 CLS-CLASS, MY 2004 AND 2007-2008 S-CLASS, MY 2003 G-CLASS, AND MY 2003-2004, 2006 AND 2009 SL-CLASS VEHICLES. A SOFTWARE CALIBRATION NUMBER (SCN) CODING RECEIVED ON THE AFFECTED VEHICLES DURING A RECENT WORKSHOP VISIT WAS INCORRECT. DEPENDING ON THE MODEL YEAR AND MODEL AFFECTED, THE RESULTS OF AN INCORRECT SCN CODING CAN AFFECT A NUMBER OF VEHICLE SAFETY AND EMISSION FUNCTIONS INCLUDING THE FOLLOWING TYPES OF FUNCTIONS: (1) THE FUEL GAUGE READINGS MAY BE INCORRECT; (2) A STUCK FUEL-LEVEL SENSOR MAY NOT BE DISPLAYED IN THE INSTRUMENT CLUSTER; (3) THE OBD SYSTEM MAY CAUSE THE CHECK ENGINE LIGHT TO ILLUMINATE INCORRECTLY; AND, (4) THE SPEEDOMETER MAY BE OUT OF TOLERANCE.
Risk. IN THE EVENT OF A VEHICLE CRASH, THE ELECTRICAL FUEL PUMP MAY NOT RECEIVE A CRASH SIGNAL THAT IS REQUIRED FOR THE FUEL PUMP TO DISCONNECT AND PREVENT FUTURE FUEL DELIVERY AS DESIGNED.
Remedy. DEALERS WILL RECODE THE SCN FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 30, 2008. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.
Air Bags05V560000
Filed Dec 20, 200561,000 vehiclesMercedes-Benz Usa, Llc.
Defect. CERTAIN PASSENGER VEHICLES EQUIPPED WITH SPORT MODEL STEERING WHEELS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION." IN CERTAIN LOW RISK AIR BAG DEPLOYMENT TESTS CONDUCTED BY NHTSA, USING AN OUT-OF-POSITION UNBELTED 5TH PERCENTILE FEMALE CRASH TEST DUMMY, IRREGULARITIES WERE DEMONSTRATED INDICATING THAT OCCUPANTS MAY NOT BE PROPERLY PROTECTED IN A CRASH.
Risk. IN THE EVENT OF A CRASH, AN OCCUPANT MAY NOT BE PROPERLY RESTRAINED WHICH COULD RESULT IN INJURIES.
Remedy. DEALERS WILL INSTALL A NEW AIR BAG INFLATOR MODULE FREE OF CHARGE. THE RECALL BEGAN ON MARCH 15, 2006. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.
What owners reported
Newest filings
Air Bags › Frontal
Filed Apr 1, 201036,000 milesCA
BATTERY WENT DEAD ON OUR 2006 C320 MERCEDES THE AIR BAG WARNING LIGHT CAME ON AFTER THE CAR WAS RESTARTED AND THE DEALER CLLAIMS THE BAG CAN DEPLOY WITHOUT WARNIG IF NOT REPAIRED THE CAR ONLY HAS 36000 MILES THEY REFUSED TO FIX PROBLEM WIYH OUY BEING PAID BECAUSE THE VEHICLE IS 30 DAYS OUT OF WARRANTY.
Tires › Sidewall
Filed Oct 18, 200711,025 milesCA
HIGHWAY CRUISING AT STEADY STATE SPEED, APROX 65 MPH. RIGHT FRONT TIRE FAILURE. CONTROL WAS MAINTAINED. PULLED OFF TO SHOULDER AND REPLACED TIRE WITH SPARE. TIRE IS BEING REPLACED. DAMAGED TIRE IS AVAILABLE. *JB
Structure
Filed Aug 24, 20061,500 milesIL
DT*: THE CONTACT STATED WHILE WEARING SUNGLASSES THE INSTRUMENT PANEL WAS NOT READABLE. THE DEALERSHIP DETERMINED THIS WAS HOW THE VEHICLE WAS MANUFACTURED. UPDATED 09/15/06. *JB
Engine and Engine Cooling
Filed Aug 1, 20069,000 milesNJ
DT*: THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS, THERE WAS A KNOCKING SOUND COMING FROM THE ENGINE COMPARTMENT. THE DEALERSHIP WAS UNABLE TO DUPLICATE THE PROBLEM. THE BRAKE PEDAL SHAKES WHILE DEPRESSED. THE DEALERSHIP DETERMINED THIS WAS NORMAL OPERATING CONDITIONS.
Seats › Front Assembly › Head Restraint1 injured
Filed Apr 17, 20063,800 milesNJ
THE MERCEDES CLK350 VIN [XXX]- THE PASSENGER SEAT AND DRIVER SEAT WHEN RELEASED TO ALLOW A REAR PASSENGER OUT OF THE CAR CAUSES THE HEAD REST TO AUTOMATICALLY DESCEND AND CAN TRAP THE REAR OCCUPANTS HAND IN PLACE AS IT DID WITH A 10 YEAR CHILD IN MY CAR. THE CONTROL TO RAISE THE HEADREST IS DISABLED WHEN THE SEAT IS IN THIS POSITION THEREBY NOT ALLOWING ANY METHOD TO RELEASE THE TRAPPED HAND. I SPOKE WITH MERCEDES THIS MORNING AND THEY ACKNOWLEDGE THAT THIS IS HOW IT IS DESIGNED AND THERE IS NOTHING WRONG WITH IT BUT WOULD TELL THEIR ENGINEERS. OBVIOUSLY THIS IS A DANGEROUS SITUATION SINCE EVERYONE NEEDS TO USE THE FRONT SEAT TO ASSIST THEMSELVES WHEN EXITING THE VEHICLE. *NM UPDATED 07/16/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Wheels
Filed Apr 7, 2006CA
I BOUGHT A NEW 2006 C230 ON 2/27/2006 . I WAS DRIVING THIS CAR ON THE FREEWAY AT NIGHT AND AFTER 10-15 MINUTES OF DRIVING THE TIRE ON DRIVER REAR SIDE WAS SHREDDED. I REPLACED THIS TIRE WITH THE SPARE TIRE. AFTER ALL REMAINING TIRES WERE CHECKED THAT WERE GOOD TO DRIVE...I DROVE ANOTHER 15-20 MINS AND DRIVER SIDE FRONT TIRE SHREDDED. AT THIS TIME I HAD TO CALL AAA AND HAD THE CAR TOWED TO MERCEDES DEALERSHIP IN BEVERLY HILLS. THIS DEALERSHIP DIAGNOSED THE PROBLEM AS SOMETHING HAD IMPACTED THE WHEELS OF THE CAR AND THAT SHREDDED THE TIRES. I ALSO LOOKED AT THE WHEELS MYSELF AND I DID NOT SEE ANY DAMAGE TO THE WHEELS WHERE THEY WERE POINTING TO SAYING THERE IS SLIGHT RAISED OR INDENTATION . THEY TOLD ME MERCEDES WILL NOT COVER FOR THE WARRANTY OF THE TIRES AND WHEELS. I FEEL THAT I DID NOT DO ANYTHING OUT OF THE ORDINARY WHILE DRIVING THIS CAR TO CAUSE THIS DAMAGE AND I SHOULD NOT BE AT FAULT FOR THIS AND THAT THE MERCEDES COMPANY SHOULD COVER THIS COST AND REIMBURSE THE COST OF WHEELS AND TIRES. THE COST OF THE PARTS WAS $1050 AND I PAID $1431 IN TOTAL TO THE DEALERSHIP AT BEVERLY HILLS. ALSO THE MERCEDES LOGO ON MY NEW WHEELS THAT WAS PUT ON IS RUSTED AND DOES NOT NEW WHILE THE OLD WHEELS THAT WERE NOT REPLACED HAVE THE MERCEDES LOGO THAT LOOKS NEW. ALSO, IF THERE IS ANY EXTRA OR SPECIAL WARRANTY FOR TIRES AND WHEELS ...I WAS NOT MADE AWARE OF THIS WARRANTY WHILE PURCHASING THE CAR. *JB
Fuel System, Gasoline › Delivery › Fuel Pump
Filed Apr 5, 20065,100 milesPR
DT*: THE CONTACT STATED THE VEHICLE HAD SERIOUS TRANSMISSION PROBLEMS. THE VEHICLE LURCHED CONTINUOUSLY WHILE DRIVING AT 10 MPH. THERE WAS ALSO A LOUD CLUNKING NOISE WHEN THE VEHICLE SHIFTED GEARS. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO DETERMINED THERE WAS A PROBLEM WITH THE FUEL PUMP. THE FUEL PUMP WAS REPLACED, BUT THE PROBLEMS CONTINUED. THE VEHICLE WAS THEN TAKEN BACK TO THE SERVICE DEALER, WHO WAS UNABLE TO DUPLICATE THE ISSUE.
Exterior Lighting › Headlights
Filed Mar 20, 2006CA
MANY NEWER CARS ARE EQUIPPED WITH BLINDING, BLUE-GREEN, HEADLIGHTS THAT ARE A SAFETY HAZARD AND SHOULD BE PROHIBITED. THERE ARE SEVERAL PROBLEMS. FIRST, WHEN SEEN FROM ANY ANGLE, THESE HEADLIGHTS ARE HIGHLY DISTRACTING, IN THAT THEY DRAW ONES EYES FROM THE ROAD AHEAD AND ON EITHER SIDE; THE REASON THAT THEY ARE DISTRACTING IS THAT THEY ARE OF A NOTABLY DIFFERENT COLOR AND ARE MUCH BRIGHTER THAN THE TRADITIONAL INCANDESCENT LIGHTS. SECOND, WHEN VIEWED FROM ANY ANGLE, THE LIGHT "FLARES" ABOUT ONES EYES, FORMING SPIKES THAT RADIATE OUTWARDS FROM THE LIGHT ITSELF, THEREBY OBSCURING ONE'S VIEW OF THINGS ABOVE, BELOW AND ON EITHER SIDE OF THE LIGHT ITSELF. THIRD, WHEN VIEWED FROM THE OPPOSITE DIRECTION, THE LIGHTS ARE OFTEN BLINDING, DEPENDING ON WHETHER THE ROAD IS FLAT OR HILLY, THE RESULT BEING TO OBSCURE ALMOST EVERYTHING AHEAD, ABOUT THE SAME AS TRADITIONAL INCANDESCENT LIGHTS ON "HIGH"BEAM. FOURTH, WHEN VIEWED FROM THE OPPOSITE DIRECTION ON ROADWAYS THAT ARE NOT PERFECTLY LEVEL, THESE HEADLIGHTS ALTERNATE RAPIDLY, BACK AND FORTH, LIKE A STROBE LIGHT, BETWEEN "STANDARD" AND "BLINDING," A RESULT OF THE FACT (WHICH I ASSUME) THAT THE LIGHTS ARE VERY TIGHTLY FOCUSED, AND THE PROBLEM BEING THAT THE "FOCUSED" LIGHT UNDER THESE CONDITIONS IS REPEATEDLY FOCUSED ON THE EYES OF THE DRIVER HEADING IN THE OPPOSITE DIRECTION. THE MOST HAZARDOUS ARE ITEMS THREE AND FOUR, BUT ITEM FOUR IS PARTICULARLY HAZARDOUS BECAUSE IT COMBINES THE WORST OF ALL OF THE OTHERS - BOTH DISTRACTION AND BLINDI
Power Train › Automatic Transmission
Filed Jan 10, 20063,500 milesCA
THE TRANSMISSION OF MY NEW CAR, 2006 MBZ C280, HAS FAILED THREE TIMES. THE CAR GOES INTO A FALSE NEUTRAL WHILE DRIVING AND THEN EVENTUALLY FALLS INTO GEAR. AFTER THIS EPISODE, THE CAR CONTINUES TO DRIVE IN A LOW GEAR. THE DEALERSHIP HAS TRIED: 1. REPLACING THE VALVE BODY ON THE CAR'S TRANSMISSION AND UPLOADING THE NEW SOFTWARE 2. REPLACING THE TRANSMISSION WITH A COMPLETELY NEW TRANSMISSION FROM THE DEALERSHIP 3. REPLACING THE VALVE BODY OF THE NEW TRANSMISSION. *JB
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jul 7, 2008. Source: NHTSA Office of Defects Investigation.