TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MARIN LEXUS OF MARIN, CALIFORNIA STATED THAT THE PARTS WERE UNAVAILABLE AND THAT THE REPAIR WOULD BE COMPLETED BY MAY OF 2017. THE MANUFACTURER WAS CONTACTED, BUT DID NOT ANSWER THE PHONE OR RETURN ANY OF THE CONTACT'S CALLS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2012 Lexus ES350 complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/04/17*LJ UPDATED 10/13/2017*JS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (BUDICK LEXUS, CICERO, NEW YORK) AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2012 LEXUS ES350. CONSUMER WRITES IN REGARDS TO FAULTY FRONT PASSENGER AIRBAG. *LD THE CONSUMER STATED THE RECOMMENDATION FOR RECALL #16V-340 AND 17V-006, TO NOT OPERATE THE VEHICLE WITH A PASSENGER IN THE FRONT SEAT, IS UNACCEPTABLE. THE CONSUMER HAS AN ADULT DISABLED DAUGHTER WHO CANNOT SIT IN THE BACK SEAT. *JS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THEY WERE ONLY REPAIRING THE 2007 AND 2009 VEHICLES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL: RECEIVED A RECALL NOTICE OVER A MONTH AGO. STILL NO REPAIR SOLUTION. THEY JUST TELL US NOT TO HAVE A FRONT SEAT PASSENGER. WE NEED TO USE OUR CAR.....ALL SEATING POSITIONS. WHY HASN'T THIS BEEN SOLVED?
2012 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO FAILURE TO REMEDY FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE IN A REASONABLE TIME FRAME. *SMD UPDATED 04/18/2017 *JS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER AND THE INTERIM RECALL NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) FOR THE FRONTAL PASSENGER INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *AS
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) FOR THE FRONT PASSENGER INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/07/17*LJ UPDATED07/12/2017*JS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL THE RECALL WAS ISSUED ON JANUARY 9, 2017 AND WE RECENTLY RECEIVED A LETTER FROM LEXUS WITH NO DATE ON IT ADVISING THAT THERE IS A PROBLEM WITH THE PASSENGER AIR BAG. THERE IS ALSO A BOX IN THE LETTER WHERE IT STATES: "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT". IT ALSO STATES IN THE LETTER THAT LEXUS "IS CURRENTLY PREPARING TO REMEDY THE PROBLEM", WITH NO DATE ON THE LETTER OR A REMEDY DATE. WITH THE WARNING IN PLACE NOT TO USE THE PASSENGER SEAT, WE NO LONGER HAVE ENOUGH SEATING WITH SEAT BELTS TO ACCOMMODATE OUR FAMILY AND HAVE HAD TO RESORT TO RENTING A VEHICLE. I BELIEVE THAT LEXUS AND TOYOTA HAVE HAD ENOUGH TIME TO REMEDY THIS PROBLEM. WHAT CAN WE DO? THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT INQUIRED ABOUT WHY THE DRIVER SIDE AIR BAG WAS NOT INCLUDED IN THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT SEPTEMBER 2017 IS WHEN THEY EXPECT TO START SENDING THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL----IT IS RIDICULOUS TO SEND OUT NOTICES THAT ADVISE YOU TO NOT HAVE A PASSENGER-----PROVIDE COMPENSATION FOR A RENTAL CAR UNTIL IT IS FIXED
TAKATA RECALL: I RECEIVED A LETTER FROM LEXUS IN FEBRUARY 2017 INDICATING A RECALL ON THE TAKATA INFLATORS. THE LETTER STATES THAT UNTIL A REMEDY BECOMES AVAILABLE THAT NO OCCUPANT BE IN THE FRONT PASSENGER SEAT. IT FURTHER STATES THAT I WILL BE NOTIFIED WHEN THE REMEDY BECOMES AVAILABLE. THIS REMEDY IS NOT PRACTICAL AS IT IS OUR ONLY VEHICLE AND IMPOSSIBLE FOR US TO GET AROUND WITHOUT A PASSENGER IN THE FRONT SEAT. I AM VERY SURPRISED TO HEAR THAT THIS IS THE RECOMMENDED SOLUTION. WHEN DO YOU EXPECT TO HAVE THE SOLUTION AND CAN THE FIX BE PRIORITIZED SO THAT I AM CLOSER TO THE TOP OF THE LIST?
TAKATA RECALL--HOW LONG DO WE HAVE TO WAIT? WHAT'S A REASONABLE TIME? IF IT'S GOING TO TAKE YEARS WHY NOT AT LEAST DISCONNECT IT TILL IT CAN BE FIXED. IF METAL PIECES ARE GOING TO BE FLYING ARE THEY GUARANTEEING THAT IT WOULD ONLY HIT THE UNOCCUPIED PASSENGER SEAT WHAT IF SOMEONE IS SITTING IN THE BACK BEHIND THE PASSENGER SEAT. THIS IS RIDICULOUS!!!
TAKATA RECALL- YOUR DATABASE IS NOT UP TO DATE; I RECIEVED A RECALL LETTER FROM LEXUS AT BEGINNING OF THIS WEEK. I AM TRYING TO GET A RENTAL WHILE WE WAIT (MONTHS? YEARS? ) FOR THE PASSENGER SIDE (AS THE LETTER STATES, DOES NOT SAY THE DRIVERS SIDE)- WHAY IS THE BEST MAKE MODEL ETC FOR US TO GET? WE WERE TOLD TAKATA IS BEING USED TO REPALCE THE DEFECTIVE ONES! ISN'T THIS NOT RIGHT? LOVE TO KNOW MODELS. MALES THAT DON'T USE TAKATA.!
TL* TAKATA RECALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
"TAKATA RECALL" WE JUST BOUGHT A LEXUS350ES IN SEPTEMBER 2016, AND WERE NOT AWARE OF THE TAKATA RECALL UNTIL WE RECEIVED A RECALL LETTER ON 2/17/17. THE LETTER STATED THAT "LEXUS IS CURRENTLY PREPARING THE REMEDY FOR THIS PROBLEM AND WILL SEND ANOTHER NOTIFICATION TO ALL AFFECTED OWNERS WHEN THE REMEDY BECOMES AVAILABLE. AND, WHAT SHOULD WE DO? "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT" AND, "WE SINCERELY APOLOGIZE FOR ANY INCONVENIENCE THIS WILL CAUSE, BUT WE ARE TAKING THIS ACTION TO ENSURE YOUR SAFETY" ARE YOU FRICKIN KIDDING ME?? WE DID NOT BUY THIS SO CALLED, NICER CAR, AND SPEND THIS MUCH MONEY, TO NOT BE ABLE TO DRIVE IT WITH AN OCCUPANT...TO TRANSPORT, TO GO TO & FROM WORK, OR SHOP, TO DO THAT PART OF OUR LIFE THAT REQUIRES A VEHICLE!!! NO, NOTHING HAS HAPPENED YET, AND WE HAVE NOT BEEN IN AN ACCIDENT THAT WOULD TRIGGER THE AIR-BAD TO INJURE OR KILL THE PASSENGER; BUT HOW CAN WE UTILIZE THE CAR IF IT IS DANGEROUS TO OUR LIFE AND NEEDS A REPAIR, THAT IS NOT EVEN AVAILABLE?? ON TOP OF ALL THIS, WHEN WE WERE DOING THE PAPERWORK TO PURCHASE THIS CAR FROM CARMAX, AND IT CAME TO THEIR DISCLOSURE FORM "IMPORTANT INFORMATION REGARDING YOUR PURCHASE- MANUFACTURER RECALLS AND ACKNOWLEDGMENT", IT INDICATED THAT THE BOX MARKED WAS " NO OPEN RECALLS REPORTED BY NHTSA". THE TAKATA RECALL WAS A REPORTED RECALL! WE WOULD NOT HAVE PURCHASED THIS LEXUS ES350 IF WE HAD KNOWN ABOUT THIS AIRBAG RECALL
MICHELIN DEFENDER TIRES JUST HAVE 10 MILES ON THEM . THEY HAVE ALWAYS HAD EXTREME ROAD NOISE, THEY HANDLE AWFUL. I'M REALLY THINKING OF TAKING THEM OFF AND PUTTING ON YOKOHAMAS OR GOODYEAR OR ANY TIRE OTHER THAN MICHELIN DEFENDERS,ALSO WHILE TURNING WITH DEFENDER TIRES IT FEELS LIKE I HAVE TO HOLD THE WHEEL EXTRA TIGHT BECAUSE IIT FEELS LIKE THE TIRES FEEL BIGGER THAN THEY ARE,LIKE I'M TURNING IN MUD. ALSO I ROTATE MY TIRES EVERY OIL CHANGE. ALL IN ALL TERRIBLE TIRES. I WISH I COULD GET SOME KIND OF REFUND FROM MICHELIN TIRE COMPANY.
WAS MOVING SLOWLY IN TRAFFIC HEADING TOWARD AN INTERSECTION (AROUND 15 MILES PER HOUR). WHEN I TRIED TO ACCELERATE WHEN TWO CARS IN FRONT OF ME WENT THROUGH THE INTERSECTION, MY CAR ZOOMED TO AROUND 60 MILES PER HOUR (FELT LIKE THE ACCELERATOR WENT LIMP). I PUMPED THE POWER BRAKES AND THEY WOULD NOT HOLD (PER LEXUS BECAUSE THE CAR WAS GOING TO FAST FOR THE AIR BRAKES). I WENT THROUGH AN INTERSECTION AND SWERVED AROUND A CAR AND WAS HEADING TOO FAST IN THE LANE OF TRAFFIC THAT I WAS GOING TO HIT THE CAR IN FRONT OF ME. I TURNED QUICKLY INTO A PARKING LOT LOOKING FOR A PLACE TO CRASH THE CAR BECAUSE I COULD NOT STOP IT. A CAR APPROACHED ME COMING IN THE OTHER END OF THE PARKING LOT, AND I SLAMMED ON THE BRAKE. WHEN I DID THAT THE ZOOM WENT OUT OF THE CAR, AND THE BRAKE HELD. THERE WERE 2 ADULTS AND 2 CHILDREN IN THAT CAR. (WEATHER CONDITIONS WERE GOOD DURING THIS DRIVING PERIOD).
I PARKED THE CAR IN MY INDOOR GARAGE (PART OF THE INTERIOR OF MY HOME). SEVERAL HOURS LATER, I BEGAN TO FEEL ILL AND COLLAPSED ON THE FLOOR. I WAS ABLE TO CALL 911 AND AN EMERGENCY CREW RESPONDED TO MY HOME. I WAS UNABLE TO OPEN THE DOOR, BUT THEY WERE ABLE TO GAIN ACCESS. THEY IMMEDIATELY DETERMINED THAT MY HOME WAS FILLED WITH CARBON MONOXIDE AND FOUND THAT THE SOURCE WAS THE CAR IN THE GARAGE. THEY DETERMINED THAT THE CAR'S ENGINE HAD BEEN LEFT ON AND THE BATTERY WAS DEAD. THIS WAS THE RESULT OF ME WALKING AWAY FROM THE CAR, WHICH HAS A "SMART-KEY" IGNITION, WITH THE ENGINE STILL RUNNING. I DID NOT HEAR ANY ALERT FROM THE CAR WARNING ME THAT THE ENGINE WAS RUNNING. THE MEDICS SAID THAT 5 MORE MINUTES IN MY HOME WOULD HAVE BEEN FATAL, AND I WAS RUSHED BY AMBULANCE TO A HOSPITAL, WHERE I REMAINED FOR 3 DAYS.
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THE PERSON DRIVING SAW SMOKE STARTING TO EMIT FROM UNDER THE PASSENGER SEAT, AFTER THE SEAT HEATER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN FOUND A SMALL BURN HOLE ON THE LEFT SIDE OF THE DRIVER SEAT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,200. UPDATED 2/24/15*CN LEXUS INFORMED THE CONSUMER, THE BURN HOLD WAS NOT LOCATED NEAR THE SEAT HEATER GRID OR WHERE THE ELECTRICAL WIRING WAS LOCATED AND THEREFORE, THEY WOULD NOT COVER THE REPAIRS. UPDATED 03/02/15*JB
THE SWITCHABLE RETRACTOR WAS BROKEN IN THE CENTER REAR SEAT OF THIS VEHICLE. WHEN YOU PULLED THE SHOULDER BELT OUT ALL THE WAY, AND THEN LET IT BACK IN SLOWLY, THE ALR DID NOT ENGAGE. THE BELT REMAINED IN ELR MODE THROUGHOUT - AS SHOWN IN THIS VIDEO HTTPS://WWW.YOUTUBE.COM/WATCH?V=GKKQVRSRF8Q THE INSTRUCTION MANUAL FOR THE VEHICLE CLEARLY STATES THAT THERE IS A SWITCHABLE RETRACTOR FOR ALL 3 REAR SHOULDER BELTS - BUT THE CENTER ONE IN THIS VEHICLE WOULD NOT ENGAGE. THIS DEFECT IS IN VIOLATION OF THE LOCKABILITY REQUIREMENT IN FMVSS 208. *TR
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT WAS DRIVING 55 MPH AND CRASHED INTO ANOTHER VEHICLE AFTER BEING CUT OFF. THE CONTACT APPLIED THE BRAKES BUT THE BRAKES FAILED AND THE WHEELS SEIZED. THERE WERE NO INJURIES HOWEVER, THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT WHILE ATTEMPTING TO ENTER A PARKING SPACE, THE VEHICLE EXHIBITED AN ABNORMAL NOISE AS THE ACCELERATOR PEDAL TRAVELED TO THE FLOORBOARD UNUSUALLY. THE CONTACT WAS UNABLE TO STOP THE VEHICLE AND CRASHED INTO A RESTRAINING WALL. THE CONTACT WAS REPORTED INJURED. THE VEHICLE WAS TOWED TO A DEALER, BUT HAD NOT BEEN INSPECTED. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT HE HAD NOT EXPERIENCED THE FAILURE PRIOR TO THE CRASH. THE FAILURE AND THE CURRENT MILEAGES WERE 7,000.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2012 Lexus ES350 → · Every ES350 year → · How the figures are calculated →