Owners filed 14 complaints about this vehicle with federal regulators, most often about the air bags. It has been recalled 4 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Air Bags
5
1
0
0
Power Train
2
0
0
0
Fuel/Propulsion System
2
0
0
0
Unknown or Other
1
0
0
0
Steering
1
0
0
0
Service Brakes, Hydraulic
1
0
0
0
Engine
1
0
0
0
Electrical System › Integrated Trailer Brake Control
1
0
0
0
4 safety recalls
Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module21V053000
Filed Feb 5, 2021692,526 vehiclesGeneral Motors, Llc
Defect. General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy. GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Air Bags › Frontal › Passenger Side › Inflator Module21V054000
Filed Feb 5, 20211,778,128 vehiclesGeneral Motors, Llc
Defect. General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy. GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Defect. General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.
Filed Oct 19, 201735,292 vehiclesGeneral Motors Llc
Defect. General Motors LLC (GM) is recalling certain 2011-2015 Chevrolet Silverado 3500 and GMC Sierra 3500 trucks equipped with dual fuel tanks. The low fuel level sensor for the front tank may stick causing the rear tank to overfill the front tank.
Risk. If the front tank overfills, the excess pressure may cause the front tank to expand and contact the driveshaft, possibly resulting in a hole in the tank. The hole will leak fuel, which in the presence of an ignition source, can increase the risk of a fire.
Remedy. GM has notified owners, and dealers will replace the rear tank fuel pump or update the fuel-level sensor software, as well as inspect the front tank, replacing it as necessary, free of charge. The recall began December 11, 2017. Owners may contact GM customer service for Chevrolet 1-800-222-1020 or for GMC customer service at 1-800-462-8782. GM's number for this recall is 17399.
What owners reported
Newest filings
Service Brakes, Hydraulic
Filed Sep 30, 202514,000 milesPA
The contact owns a 2013 GMC Sierra 3500. The contact stated that while driving at 50 MPH, the ABS independently engaged. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure, and informed the contact that the VIN was not under recall. The approximate failure mileage was 14,000.
Air Bags
Filed Sep 14, 2023FL
The passenger side airbag recall involves the removal of the dashboard and the dealer advised the dashboard may break during this process and I am responsible for the cost to install a new one. Their estimate was $1500.00.
Power Train
Filed Jun 6, 2023FL
GM TRANSMISSION CONTROL MODULE # 24256861.... There are over 9,000 GM trucks that are sitting idle because GM quit making this part, There are no after market replacements nationwide. When this part fails it shifts the transmission into 2-3 rd gear and goes into limp mode which if you are doing 70 on the interstate you are in for a sudden awakening. It also causes other issues like stablitrac issues there are at least 4 other issues which make the vehicle undrivable It is sad that GM has known of this failure for well over year. It should be a warranty item but is not. I just need my truck to be drivable again.....
Air Bags
Filed Feb 22, 2022120,350 milesUT
Takata Recall. The contact owns a 2013 GMC Sierra 3500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Power Train
Filed Dec 27, 2021TX
I was driving down the highway at 75 MPH when the Transmission Control Module overheat and put my truck into third gear causing the truck to speed unsafe.
Air Bags
Filed Jun 25, 2021TX
Takata recall. The contact owns a 2013 GMC Sierra 3500. The contact received notification of NHTSA campaign number: 21V053000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Fuel/Propulsion System
Filed May 24, 2021CA
While driving carrying a full load in the back of the truck, the engine began to lose power, started running rough and then died without any warning within a matter of seconds. No indicator light or warnings were displayed. We were traveling in the number one lane during heavy traffic and had difficulty trying to stop with no power nearly causing an accident. We were left stranded in the fast lane of a large intersection during heavy traffic causing a large traffic jam. The vehicle was towed to a mechanic who found metal shavings throughout the fuel system indicating the high pressure fuel pump had disintegrated internally causing the metal shavings. I have asked the parts be saved for further inspection if necessary. The mechanic stated this type incident has occurred and is a well documented and known deficiency for this make and model of truck.
Air Bags
Filed Mar 12, 2021VA
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 GMC SIERRA 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V053000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TED BRITT CHEVROLET (46990 HARRY BYRD HWY, STERLING, VA 20164) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE CONSUMER STATED POHANKA CHEVROLET REPLACED THE AIR BAGS UNDER THE RECALL ON 04/08/2021.
Engine
Filed Feb 3, 2020145,000 milesLA
TL* THE CONTACT OWNS A 2013 GMC SIERRA 3500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED THE VEHICLE SPEED WAS LIMITED TO 50 MPH. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (RAINBOW NORTH SHORE GMC/CHEVROLET (2925 N. HWY 190, COVINGTON, LA) WHO DIAGNOSED THAT THE KNOCK SENSORS AND INJECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 145,000.
Unknown or Other
Filed Dec 23, 2019125,000 milesOH
DASH CRACKING OUTBOUND PASSENGER AIR BAG
Steering
Filed Feb 8, 201961,000 milesMD
AT LOW SPEED THE POWER STEERING LOCKS UP AND IS EXTREMELY DIFFICULT TO OPERATE WHEN TURNING EITHER DIRECTION
Fuel/Propulsion System
Filed Apr 17, 201834,500 milesHI
TL* THE CONTACT OWNS A 2013 GMC SIERRA 3500. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO KUHIO CHEVROLET CADILLAC HYUNDAI NISSAN (3033 AUKELE ST, LIHUE, HI 96766, (808) 245-6731) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND INJECTORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 34,500. THE VIN WAS NOT AVAILABLE.
Electrical System › Integrated Trailer Brake Control
Filed Oct 17, 20165,000 milesPA
TL* THE CONTACT OWNS A 2013 GMC SIERRA 3500. WHILE THE VEHICLE WAS AT THE DEALER FOR INSPECTION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION "TRAILER BRAKE SYSTEM" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE TECHNICIAN DIAGNOSED THAT THE TRAILER BRAKE SYSTEM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM). THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 5,000.
Air BagsCrash
Filed Jul 31, 201437,435 milesNY
COLLISION WITH A DEER PASSENGER FRONT BUMPER . CAUSED SIGNIFICANT DAMAGE TO THAT AREA OF THE TRUCK , NO PASSENGER IN THE TRUCK WITH ME . UPON IMPACT SET OFF ONE OF THE AIRBAGS BUT DID NOT DEPLOY ! SO THE CHEMICAL EXPLOSION THAT EXPELS THE AIRBAG HAPPENED BUT NO AIRBAG CAME OUT . MY AIRBAG DID NOT DEPLOY EITHER. *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Feb 5, 2021. Source: NHTSA Office of Defects Investigation.