THE CAR HAS ROTTEN EGG BAD/SMELL INSIDE THE CAR SINCE THE EARLY OF THE CAR OWNERSHIP. WE BROUGHT TO CAR TO THE DEALER 2 YEARS AGO TRYING TO FIGURE IT OUT THE SOURCE OF THE SMELL, BUT WAS TOLD IT WAS DUE TO THE MILDEW. CURRENTLY, THE CAR STILL HAVE ROTTEN EGG SMELL COMING FROM THE AIR OUTLET. THE SMELL IS STRONG WHEN IT IS IDLING. I AM WORRY ABOUT THE SAFETY OF MY FAMILY.
2013 Ford Explorer complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
I AM HAVING SOME ISSUES WITH MY 2013 FORD EXPLORER AND FORD DEALERSHIP.. IN THE NUT SHELF APPARENTLY THEY HAVE BEEN SOME ISSUED ALREADY RECORDED ABOUT THE SMELL OF EXHAUST IN THE CABIN ESPECIALLY ON THE HIGHWAY IF YOU TRYING TO GET ON OR PASS SOMEONE ETC..' I HAVE BEEN TELLING FORD IN TALLASSEE (WHERE WE PURCHASED THE CAR) AND LONG LEWIS IN PRATTVILLE THE SAME THING' THEY TOLD ME THAT THEY NEVER HEARD OF SUCH AND THAT THERE WAS NOTHING WRONG WITH MY CAR' ANYWAY MY CAR IS BACK IN TALLASSEE AT THE FORD DEALERSHIP' NOW THEY SAID YES IT IS AN ISSUE BUT MY EXTENDED WARRANTY WON'T COVER IT B/C IT'S AN UPDATE AND NOT A PART THAT NEEDS TO BE FIXED' THE UPDATE IS $1300' NEEDLESS TO SAY I DON'T HAVE THE MONEY TO PAY FOR IT RIGHT NOW.. THE MAIN ISSUE IS THAT OF COURSE, FORD IS AWARE OF THE PROBLEM BUT WON'T ISSUE A RECALL' THE MUFFLER EXHAUST GOES INSIDE THE CABIN I/O OUTSIDE WHICH IS WHY THE SMELL IS SO BAD'. ME AND MY FAMILY HAVE BEEN BREATHING CARBON MONOXIDE EVERY TIME WE GET IN THE CAR.. ESPECIALLY LONG RIDE, WE ALL GET HEADACHES'. COUPLE YEARS AGO I STARTED BEING WITH HEADACHES AND MIGRAINES AND HAVE BEEN PUT ON MEDS' I NEVER HAD MIGRAINES BEFORE WE GOT THE CAR' COINCIDENCE??? DON'T THINK SO.
THE VEHICLE WAS TRAVELING APPROXIMATELY 15MPH AND STARTED TO MAKE A TURN WHEN THE POWER STEERING FAILED. THE CAR JUMPED THE CURB AND CAME TO STOP. VEHICLE DASHBOARD SAID 'POWER STEERING FAILURE' THE VEHICLES IGNITION WAS TURNED OFF BY THE DRIVER AND THEN WAS RE-STARTED. THE POWER STEERING THEN CAME BACK AND WAS FUNCTIONING.
DRIVER DOOR SHOWS DOOR AJAR A MAJORITY OF THE TIME WHEN DOOR IS CLOSED. ISSUE WAS RESOLVED ONCE UNDER WARRANTY AND IS NOW HAPPENING AGAIN.
WHILE DRIVING DOWN A CITY STREET MY VEHICLE LURCHED AND THE TERRAIN MANAGEMENT SYSTEM FAULT LIGHT AND ORANGE WRENCH LIGHT CAME ON. IT WOULDN'T ACCELERATE AND I LOST MY POWER STEERING. I WAS ABLE TO COAST TO SIDE OF THE ROAD. I SHUT IT OFF AND WAITER FOR ABOUT A MINUTE THEN RESTARTED IT. IT IDLED ROUGH FOR A FEW SECONDS THEN SMOOTHED OUT AND I WAS ABLE TO MAKE IT HOME. *TR
STRONG EXHAUST SMELL IN THE CABIN OF THE VEHICLE MAKING DRIVER AND ANY PASSENGERS FEEL SICK. WORSE WHEN MIDDLE AND BACK SEATS ARE UP, LESS IF SEATS ARE FOLDED DOWN. HAPPENS IMMEDIATELY WHEN CARE IS STARTED AND CONTINUES WHEN DRIVING. *TR
MY FRONT WINDSHIELD WIPERS WILL NOT TURN OFF AND IT IS IN THE OFF MODE. I WAS DRIVING. *TR
OIL SUPPLY LINE TO TURBO LEAKING. NO PARTS AVAILABLE TO MAKE THE REPAIR THROUGH FORD. THIS IS THE SAME PART FAILURE AND HAS CAUSED A RECALL IN THE 2016 - 2017 FORD EXPLORER SPORTS. FORD NEEDS TO LOOK AT PREVIOUS YEARS TO DETERMINE IF A RECALL SHOULD BE DONE FOR ALL 2011 TO PRESENT. (FIRE HAZARD)
I HAD NO PRIOR ISSUES WITH STEERING AND I PURCHASED THIS VEHICLE SEPTEMBER 29, 2016. I PARKED MY VEHICLE AT HOME OVERNIGHT AND WHEN I STARTED IT THE NEXT MORNING, THE POWER STEERING FAIL WARNING POPPED UP ON MY DASH AND IT WAS ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL.
WHILE DRIVING MY EXPLORER WILL LOSE ALL POWER AFTER 30-45 MINUTES IT WILL RESTART AND RUN FINE FOR A DAY OR SO AND THEN HAPPEN AGAIN. WHEN IT LOSES POWER ALL OF THE WARNINGS WILL APPEAR AND THE RADIO WILL STILL WORK. WHEN I RESTART THE VEHICLE IT TAKES A MINUTE FOR THE ENGINE TO TURN OVER. THIS IS VERY SCARY AND DANGEROUS WHEN I AM DRIVING DOWN THE HIGHWAY AT 70 MPH. I SEE THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS BUT NO RECALL! THIS HAS ALSO HAPPENED WHILE DRIVING A BOTH 35-40 MPH ON CITY STREETS AND HAS HAPPENED A TOTAL OF ABOUT SIX TIMES. *TR
STRONG SMELL OF GAS COMING OUT OF THE AIR VENTS, HAPPENS ALL THE TIME DRIVING AT ANY SPEED,OR PARKED SUV HAS ONLY 40000 MILES.
MY 2013 FORD EXPLORER HAS HAD ITS POWER STEERING ASSIST STOP WORKING 3 TIMES IN THE LAST MONTH. HAPPENED WHEN DRIVING ON A MILD TURN ON A 2 LANE BLACKTOP WINDING ROAD - COULD HAVE RESULTED IN AN ACCIDENT. THIS WAS A RECALLED ITEM FOR THESE CARS FROM 2011 THROUGH 2013 BUT BASED ON MY VIN NUMBER FORD IS SAYING THAT IT IS NOT COVERED. MY CAR OBVIOUSLY HAS THE SAME PROBLEM AS THE RECALLED VINS ON FILE. FORD WANT ME TO PAY FOR THE REPAIR ANDS KEEP MY RECEIPT IN CASE A RECALL IS ISSUED LATER (OR SOMEONE IN MY FAMILY DIES BECAUSE OF THIS). *TR
MY 2013 FORD EXPLORER WAS IN PARK GOT OUT OF VEHICLE TO UNLOAD MY MOBILITY SCOOTER, WHILE I WAS AT BACK OF VEHICLE, THE VEHICLE STARTED ROLLING AWAY FROM ME , WIFE YELLED AT ME THE VEHICLE WAS ROLLING AWAY, I JUMPED BACK INTO VEHICLE AND PUT MY FOOT ON BRAKE , STARTED VEHICLE AND BACKED IT UP A FEW FEET FROM WHERE I ORIGINALLY PARKED IT , NOTE VEHICLE WAS ON A SLIGHT INCLINE FROM GARAGE DOOR. THE VEHICLE SHIFT LEVER WAS IN PARK AT TIME VEHICLE WAS MOVING. NOTE EVERY NOW AND THEN THE PARK MESSAGE ABOUT NOT BEING IN PARK COMES ON WHEN VEHICLE PARK SHIFT LEVER IS IN PARK. AT THE TIME OF THIS INCIDENT NO MESSAGE WAS DISPLAYED ON INSTRUMENT PANEL THIS EVENT HAPPEN ON 01-08-2017 AT AROUND 9:15 PM AT ARE APARTMENT IN TULSA OKLAHOMA. *TR
TL* THE CONTACT OWNS A 2013 FORD EXPLORER POLICE INTERCEPT. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ABNORMAL EXHAUST ODOR AFTER EXTENDED OPERATION. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
UNABLE TO TURN STEERING WHEEL. HAPPENED WHEN REVERSING OUT OF PARKING SPACE. NO WARNINGS ISSUED.
WE DROVE FROM AUSTIN TO FORT WORTH, NO PROBLEM, STOPPED A FEW HOURS AT OUR HOTEL,THEN GOT BACK IN CAR, STARTED IT AND COULD NOT TURN THE WHEEL OR MOVE THE CAR. THANKFULLY WE WERE STATIONARY.
FEW MONTHS AGO , AS I WAS BACKING UP IN THE DRIVEWAY, THE POWER STEERING ASSIST FAULT LIGHT CAME ON, COULDN'T MOVE. I TURNED ENGINE OFF AND ON LIGHT CLEARED AND WORKING FINE. THIS HAPPENED FEW TIMES PAST 4 MONTHS,. 2 DAYS AGO I WAS BACKING UP LIGHT CAME ON , 46800 MILES . COULDN'T MOVE STEERING LOCKED UP , , TURNING ENGINE ON AND OFF. 2 HOURD LATER SAME THING PANICKED I WAS AT A STORE PARKING LOT.. HAD TO LEAVE IT OVERNIGHT NO WAY TO MOVE. GOT IT TOWED TO CLOSEST FORD. GOT IT CHECKED OUT, AND ITS EPAS REPLACEMENT 1500 WHAT A NICE WAY TO END THE YEAR.
THE "DOOR AJAR" SENSOR ON MANY FORD PRODUCTS IS DEFECTIVE AND CAUSES THE DOOR AJAR LIGHT TO COME ON EVEN WHEN THE DOORS ARE CLOSED. THIS ALSO CAUSES THE INTERIOR DOME LIGHTS TO REMAIN ON AT NIGHT AND WILL NOT ALLOW THE DOORS TO BE LOCKED WHILE OPERATING THE VEHICLE. IT IS DANGEROUS NOT BEING ABLE TO LOCK THE DOORS AS CHILDREN COULD OPEN THE DOORS ACCIDENTALLY AND FALL OUT. IT IS ALSO DANGEROUS HAVING THE INTERIOR DOME LIGHTS REMAIN ON WHILE DRIVING AT NIGHT. FORD KNOWS ABOUT THIS PROBLEM AS WHEN I TOOK THE VEHICLE IN FOR REPAIRS, THEY ACKNOWLEDGED A SERVICE BULLETIN IS AVAILABLE ABOUT THE PROBLEM. BECAUSE OF THE SAFETY ISSUES INVOLVED, THERE SHOULD BE A RECALL ON THE DOOR AJAR. *TR
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 2 MPH AND EXITING THE DRIVEWAY, THE POWER STEERING FAILED AND "POWER STEERING ASSIST FAULT" DISPLAYED ACROSS THE INSTRUMENT PANEL. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
LOST POWER STEERING WHILE DRIVING. TRACTION CONTROL FAULT AND TERRAIN CONTROL FAULT CAME ON. THE STEERING BOX NOW NEEDS TO BE REPLACED. I HAVE CODES C1B00-62, U2001, U0415, AND THE SAME ISSUE THAT MEETS THE REQUIREMENTS OF RECALL 14S06, BUT MY VIN IS NOT IN THE DATA BASE FOR THIS. THE RECALL SPECIFICALLY CALLS OUT VEHICLES FROM THE CHICAGO PLANT. 11TH LETTER IN MY VIN SHOWS IT CAME FROM THE CHICAGO PLANT. FORD AND THE DEALERSHIP REFUSE TO CONSIDER THIS A RECALL ITEM, I STRONG DISAGREE WITH THEM. *TR
DOOR AJAR LIGHT COMES ON RANDOMLY IN MY PI EXPLORER. IT GOES AWAY AFTER A WHILE. IT COMES ON WHILE IN MOTION AND WHILE STILL. MAY BE A FAULTY SENSOR IN THE DOOR. THIS NEEDS A RECALL. LOOKED HIGH AND LOW FOR A FIX AND NOTICED THAT MANY HAVE THIS ISSUE. MOST PEOPLE WITH THIS ISSUE PROBABLY DON'T EVEN KNOW TO POST THIS INFORMATION/ISSUE HERE. THIS PROBLEM COULD POTENTIALLY BE A VERY SERIOUS ONE IF NOT ADDRESSED/RECALLED.
THE POWER TAKE-OFF UNIT HAD TO BE REPLACED WITHIN A LITTLE OVER 3 YEARS OF PURCHASE AT A COST OF $14781.11, WHICH WOULD HAVE BEEN DOUBLE THE COST HAD IT BEEN TAKEN TO A FORD DEALERSHIP. THE WARRANTY HAD EXPIRED. I WAS SURPRISED TO LEARN THAT THIS IS AN ENDEMIC PROBLEM THAT IS NEITHER SUBJECT TO RECALL NOR PRIOR NOTICE FROM FORD. I SPOKE TO A FORD REPRESENTATIVE WHO WAS CAREFUL TO SAY THAT SHE HAD NO STATISTICS ABOUT THE PROBLEM; WHEN I ASKED HER IF FORD DID, SHE REPEATED HER PRIOR STATEMENT, AS IF COACHED. THE TAKE-OFF UNIT LEAKED FLUID EVERYWHERE, AND CAUSED THE VEHICLE TO STALL WHILE DRIVING AT STREET AND HIGHWAYS SPEEDS, WHICH COULD HAVE BEEN A DANGER TO MY FAMILY AND ME. STALLING OCCURRED EVEN WHILE THE VEHICLE WAS NOT IN 4-WHEEL DRIVE. AGAIN, I WAS SURPRISED THAT THERE IS NO NHTSA RECALL ISSUED, NOR DOES FORD NOTIFY DRIVERS OF THE POTENTIAL DANGER. YET PER THE INTERNET, IT APPEARS THAT HUNDREDS, IF NOT THOUSANDS, OF THESE UNITS ROUTINELY FAIL WITHIN JUST A FEW YEARS DUE TO THEIR DESIGN. A GREAT WAY FOR FORD TO LOSE CUSTOMERS AS WELL. *TR
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE DEALER DIAGNOSED THAT THE THROTTLE BODY AND MOTOR ASSEMBLY FAILED. THE THROTTLE BODY WAS REPLACED AND THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,900.
CONTAMINATION OF THE METAL IN THE HOOD AT THE FACTORY IS CAUSING THE PAINT TO BUBBLE AND FLAKE OFF.
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS ON SEVERAL OCCASIONS, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY HAD EXCESS DEPOSITS, WHICH CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
CARBON MONOXIDE SMELL IS COMING OUT OF VENTS WHEN A/C IS USED. IT USUALLY STARTS HAPPENING AFTER THE CAR IS WARMED UP. THE SMELL IS SO STRONG I OFTEN HAVE TO TURN OFF AIR CONDITIONING AND ROLL DOWN THE WINDOWS TO ALLOW THE AIR TO BE CLEARED OUT. OFTEN GET HEADACHES FROM THIS SMELL.
MY TRUCK HAS ALMOST 120000 MILES. AND WE WERE DRIVING AND NOTICE THE CHECK LIGHT CAME ON. WE WENT TO ADVANCE AUTO AND HAD THE TRUCK SCANNED TO SEE WHAT CODE WOULD COME UP. IT SAID THERE WAS TWO CYLINDER MISFIRED. AND THAT IT PROBABLY CAME FROM BAD FUEL. AND THEN THE ENGINE STARTED JUMPING AND SKIPPING. WE FINALLY GOT IT TO FIRESTONE AND THEY SAID THERE'S TAPPING AND KNOCKING AT THE BOTTOM OF THE ENGINE. THEY CAME TO THE CONCLUSION THAT NOW THE TRUCK NEEDS A NEW ENGINE. THEY QUOTED ME A ROUGH ESTIMATE OF $10,000. WE'VE KEPT UP WITH ALL THE OIL CHANGES ALONG WITH HAVING THE A/C COMPRESSOR REPLACED BECAUSE IT WENT OUT AS WELL. THE WARRANTY COMPANY WILL ONLY REPLACE THE ENGINE WITH A USED OR REMANUFACTURED ENGINE FOR $3700. THERE IS NO WAY A 2013 FORD EXPLORER WITH LESS THAN 120,000 MILES NEEDS A NEW ENGINE. AND WE ALSO SMELLED EXHAUST FUMES THROUGH THE VENTS INSIDE THE VEHICLE.
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE A FUEL ODOR EMITTED FROM THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS PREVIOUSLY TAKEN FOR INSPECTION TWO WEEKS PRIOR TO THE FAILURE; HOWEVER, THE TECHNICIAN DID NOT INDICATE A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, A STRONG FUEL ODOR EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE GASKET WAS LOOSE AND CAUSED THE FUEL ODOR TO EMIT INTO THE CABIN OF THE VEHICLE. THE TECHNICIAN STATED THAT THE GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. THE VIN WAS UNAVAILABLE.
DOOR AJAR LIGHT STAYS ON DUE TO A DEFECT SWITCH ASSEMBLY LOCATED IN THE DRIVER'S DOOR. FORD FIXED IT ONCE WHILE UNDER WARRANTY. I BEGAN ACTING UP AGAIN SHORTLY AFTER IT WENT OUT OF WARRANTY. IT'S AN EXTREMELY COMMON PROBLEM AND THEY SHOULD FIX IT FOR THEIR CUSTOMERS ON THEIR DIME AND NOT THE CUSTOMER'S.
POWER STEERING GOES OUT WHILE DRIVING. 2013 FORD EXPLORER, 86,000 MILES. MY WIFE WAS DRIVING AROUND A CURVE, GOING ABOUT 45 MILES PER HOUR ON A HIGHWAY, WHEN IT FIRST WENT OUT. THE STEERING WHEEL JERKED ITSELF BACK TO THE CENTER AND MY WIFE HAD TO SLAM ON THE BRAKES AND FORCE THE WHEEL TO STEER SAFELY TO THE SIDE OF THE ROAD. THE SCREEN SHOWS ATC NEEDS TO BE SERVICED. CODES SHOWN ARE : C1B00-STEERING ANGLE SENSOR U0131- LOST COMMUNICATION WITH POWER STEERING MODULE MY VEHICLE IS NOW UNSAFE TO DRIVE. THERE IS A RECALL FOR EARLIER MANUFACTURE DATES CONCERNING WHAT SEEMS TO BE THE SAME ISSUE.
EXHAUST SMELL IS EXTREMELY NOTICEABLE AND DISTURBING, ESPECIALLY BECAUSE I AM TRAVELLING WITH A 3 YEAR OLD. WHAT CAN BE DONE TO RESOLVE THIS ISSUE IMMEDIATELY? I HAD A SIMILAR ISSUE WHEN THE GAS LINE HAD A LEAK AND THAT IS ALL I COULD SMELL.
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE PARKING BRAKE MALFUNCTIONED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PARKING BRAKE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 66,000. UPDATED 01/04/17*LJ THE CONSUMER STATED THE PARKING BRAKE WOULD NOT HOLD WHEN IT WAS PUSHED DOWN. THE DEALER REPLACED THE ENTIRE BRAKE ASSEMBLY TO FIX THE PROBLEM, EVEN THOUGH IT WAS A PLASTIC PART THAT FAILED. UPDATED 01/05/17.*JB
VEHICLE PARKED OVERNIGHT. STARTED VEHICLE TO LEAVE GARAGE. POWER STEERING ASSIST FAULT CAME ONTO SCREEN. STEERING WHEEL WOULD NOT TURN, LOCKED UP. THIS HAS OCCURRED TWICE IN 3 WEEKS. THIS IS A KNOWN STEERING GEAR PROBLEM.
DURING HEAVY ACCELERATION ... FOR EXAMPLE WHEN I'M ENTERING A HIGHWAY... REALLY STRONG SMELL OF ENGINE FUMES ENTER THE CABIN... EVERY TIME. I HAVE A 2013 FORD EXPLORER XLT - VERY HAPPY WITH MY FORD OTHERWISE.
POWER STEERING ASSIST NOT WORKING PROPERLY. RECALL DOESNT COVER MY VEHICLE WITH THE EXACT SAME PROBLEM AS THE RECALL VEHICLES.
THERE IS CARBON MONOXIDE IN THE CABIN WHILE STATIONARY AND IN MOTION.
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF FUEL INSIDE THE VEHICLE. THE CONTACT AND HIS CHILDREN BECAME ILL. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK IN THE FUEL PUMP. THE DEALER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
MY CAR REGULARLY SHOWS THAT THE DRIVER DOOR IS AJAR. IT WILL NOT REGISTER THAT IT CLOSES, AND WILL NOT ALLOW ME TO LOCK THE DOOR. THIS HAPPENS ON A DAILY BASIS FOR NO APPARENT REASON AND I MUST REPEATEDLY OPEN AND SHUT THE DOOR INDEFINITELY UNTIL IT FINALLY REGISTERS THAT THE DOOR IS CLOSED. THIS FAULTY DOOR SENSOR/LATCH ISSUE HAS BEEN RECALLED ON OTHER FORD MODELS BUT NOT THE EXPLORER YET TO MY KNOWLEDGE. IT HAPPENS WHEN THE VEHICLE IS BOTH PARKED AND IN MOTION. I NOTED THE MOST RECENT DATE ON THE CALENDAR BUT THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS NOW.
I HAVE 2013 EXPLORER SPORT.. I HAVE EXHAUST FUMES ENTERING THE CABIN THROUGH THE VENTS(HVAC). WELL KNOW ISSUES THAT SEEMS TO HAVE NO RESOLVE ACCORDING TO FORD. ALTHOUGH THEY DID ISSUE A SERVICE BULLETIN BACK IN 2014 . FROM WHAT I HAVE READ IT DOESN'T SEEM TO SOLVE THE PROBLEM. MANY PEOPLE STILL HAVE FUMES AFTER THE "FIX".@$700-$850 . WARRANTY DOES NOT COVER THE COST. A CLASSS ACTION LAW SUIT HAS BEEN FILED AND AWAITING FOR SETTLEMENT DECISIONS. CARBON MONOXIDE IS NOT SOMETHING I WANT TO EXPOSE MY FAMILY TO ON A DAILY BASIS . FORD NEEDS TO FIND A FIX OR A RECALL NEED TO HAPPEN . MY DEALER IS COOPERATING AND WILL BE ASSESSING THE ISSUE . BUT FROM WHAT I READ ONLY ONE PERSON HAS HAD A POSITIVE OUTCOME FROM FORD. I HOPE THIS COMPLAINT WILL HELP PUSH FORD TO MAKE A BETTER EFFORT TO RESOLVE THIS MAJOR ISSUE.
PASSENGER FRONT AND DRIVER BACK SEAT BELTS WILL NOT EXTEND
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTERNAL COMPONENTS RELATED TO THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 90,000.
BLINKER DESIGN IS FLAWED. WHEN PRESSED LIGHTLY, THE BLINKER "BLINKS" 3 TIMES AND TURNS OFF. THIS IS OK, BUT WHEN YOU WANT TO ACTUALLY TURN YOUR BLINKER ON, YOU HAVE TO APPLY MUCH MORE PRESSURE THAN USUAL. AS A RESULT, I OFTEN FLASH THE HIGH BEAM LIGHTS. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND HAS MADE MOTORISTS ANGRY WITH ME WHEN, UNFORTUNATELY THIS WAS UNINTENTIONAL. IT MAKES ME LOOK LIKE AN AGGRESSIVE DRIVER AND ALL I AM TRYING TO DO IS TURN MY BLINKER ON. SINCE I KNOW THIS IS AN ISSUE, I AM PURPOSELY CAREFUL AND THIS STILL OCCURS WAY TOO OFTEN. I NOW CONSIDER NOT USING MY BLINKER OR JUST USING THE ONE WITH 3 BLINKS (WHICH IS NOT SUFFICIENT) TO AVOID ACCIDENTALLY FLASHING MY HIGH BEAMS AT THE CAR AHEAD OF ME. THIS SHOULD BE REPAIRED, AS IT IS NOT FUNCTIONAL AND UNSAFE.
EXHAUST LEAK IN CABIN
SOON AFTER THE PURCHASE, THERE WAS A BURNT METAL/EXHAUST SMELL IN THE INTERIOR OF THE EXPLORER WHEN THE DRIVER ACCELERATED TO PASS A CAR, GET ONTO THE INTERSTATE, OR SOMETHING SIMILAR AND THEN LET OFF THE ACCELERATOR. THE FIRST TIME IT HAPPENED, WE THOUGHT THE VEHICLE WAS ON FIRE AND PULLED OFF ONTO THE SIDE OF THE INTERSTATE AND GOT OUT OF THE VEHICLE. WE HAVE TO OPEN WINDOWS TO FLUSH OUT THE SMELL. AT FIRST, IT SEEMED THAT "RECIRCULATE" WOULD HAVE TO BE ON, BUT IN TIME IT DID NOT MATTER WHETHER IT WAS ON OR OFF. WHEN DRIVING IN TRAFFIC, WE DETECT EXHAUST SMELL AT ALL TIMES. TURNING ON "RECIRCULATE" HAS NO EFFECT. I HAVE ASTHMA, AND IT HAS BEEN WORSENING SINCE WE BOUGHT THE EXPLORER. I AM NOT A SMOKER. I NOW REFUSE TO RIDE IN THE EXPLORER AND AM DEMANDING THAT WE GET RID OF IT. *TR
AT A SPEED OF 65 TO 70 MPH ON INDIANA HYW 31 A VERY LOUD SOUND SHOOK MY CAR--I THOUGHT I HAD HIT SOMETHING--LOOKING VIA THE REAL VIEW MIRROR I SAW THE CAR FOLLOWING ME JERK INTO THE OTHER LANE--I PUT ON MY WARNING FLASHERS AND PULLED OVER AS DID THE CAR FOLLOWING ME. THE YOUNG MAN THOUGHT I HAD THROWN SOMETHING OUT MY WINDOW WHICH BOUNCED OFF THIS WINDSHIELD--HE WAS NOT AT ALL HAPPY!!!!! WHAT HAD HAPPENED WAS THE BIG BLACK WINDSHIELD MOLDING- DRIVER SIDE----APPROX. 3 X 37 IN LONG BROKE OFF FROM MY CAR FLEW BACK AND BOUNCED OFF THIS WINDSHIELD. WE COULD NOT SEE ANY DAMAGE TO HIS CAR. HE TOLD ME HE ONLY SAW THIS BIG BLACK SOMETHING ABOUT TO HIT HIM AND JERKED THE WHEEL INTO THE LEFT LANE. ON INSPECTION OF MY CAR 4 OF THE 8 HOLD POINTS WERE MISSING--IT APPEARS THE MOLDING AT THE HOOD POINTS LET LOOSE WHICH CAUSED THE REST OF THE BIG MOLDING TO TEAR LOOSE.
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE OPERATING THE VEHICLE AND DEPRESSING THE ACCELERATOR PEDAL WITH THE AIR CONDITIONER ACTIVATED, EXHAUST FUMES EMITTED FROM THE AIR CONDITIONING VENTS. ALSO, THE FRONT DRIVER'S SIDE DOOR AJAR SENSOR ILLUMINATED ALTHOUGH THE DOOR WAS SECURED. EVENTUALLY, THE DOOR COULD NOT BE LOCKED AT ALL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 36,000.
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR SENSOR FAILED TO FUNCTION PROPERLY, AND THE INTERNAL LIGHTING REMAINED ILLUMINATED AND DRAINED THE BATTERY. THE CHIME SOUNDED EACH TIME THE FAILURE OCCURRED, WHICH INDICATED THAT THE DOOR MAY BE OPEN WHEN IT WAS CLOSED. THE VEHICLE WAS TAKEN TO THE ONE DEALER TWICE AND THE SENSORS WERE CLEANED. WITHIN A YEAR OF THE FIRST REPAIR, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CONTACT WAS UNCERTAIN IF THE DEALER CLEANED OR REPLACED THE SENSOR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE FIRST DEALER AGAIN AND THEN A SECOND DEALER FOR FURTHER DIAGNOSTIC TESTING. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
EXHAUST SMALL AFTER HIGH ACCELERATION LASTING ABOUT FIVE MINUTES THEN DIMINISHING. SETTING OF THE HVAC SYSTEM SEEMS TO BE IRRELEVANT, ON OR OFF. I PREVIOUSLY BROUGHT THIS VEHICLE TO MY LOCAL FORD DEALER APPROXIMATELY A YEAR AGO (2015) FOR THIS SPECIFIC EXHAUST SMELL ISSUE BUT THEY SAID THEY COULDN'T DUPLICATE THE ISSUE. THIS ISSUE HAS BEEN AND CONTINUES TO OCCUR.
EXPERIENCING STRONG SULPHUR SMELL INSIDE VEHICLE. (DURING ACCELERATION AND WHEN REAR AIR IS ON). DROVE VEHICLE ALL SUMMER WITH MY CHILDREN RIDING ALONG AND I THOUGHT MY 8 YEAR OLD WAS EXPERIENCING CAR SICKNESS. WE WOULD HAVE TO PULL OVER BECAUSE HE WOULD GET SICK TO THE POINT OF THROWING UP MANY TIMES. I JUST FIGURED IT WAS CAR SICKNESS BECAUSE I DIDN'T SMELL ANY FUMES (IT ALL MAKES SENSE NOW, CARBON MONOOXIDE IS ODORLESS). WHEN RIDING IN OUR OTHER VEHICLES, IT NEVER HAPPENED. HE RODE 5 HOURS TO THE BEACH AND 5 HOURS HOME IN MY HUSBANDS 2013 GMC 2500 AND DIDN'T GET SICK ONCE. I TOOK MY CAR TO THE DEALERSHIP TO HAVE THE WHEEL BEARING REPLACED TODAY (10/11/16). I TOLD THEM TO CHECK THE CATALYTIC CONVERTERS TO MAKE SURE THEY WEREN'T PLUGGED BECAUSE OF THE ODOR (THE STRONG ODOR STARTED YESTERDAY). THEY CALL ME AND TELL ME THERE IS A TSB *SERVICE BULLETIN" AND CERTAIN 2011-2015 EXPLORER HAVE EXHAUST FUMES LEAKING INTO THE VEHICLE. IT ALL STARTED TO COME TOGETHER. I CALLED FORD AND BECAUSE MY 36/36,000 WARRENTY ENDED (I HAVE 45,672 MILES ON IT NOW), THERE IS NO COVERAGE. I EVEN PURCHASED THE EXTENDED FORD PLAN AND THEY SAID IT WON'T COVER IT EITHER. I HAVE TO PAY THEM $480 TO TRY TO FIX IT. I'VE READ PEOPLES EXPERIENCES AND THEIR SOLUTION TO FIX IT HASN'T WORKED FOR ANYONE. I BOUGHT A CARBON MONOXIDE DETECTOR TODAY AND WHEN I PICK IT UP TOMORROW, I AM GOING TO PLACE IT IN THE CAR WHERE MY 8 YEAR OLD SITS AND TURN THE AIR ON. I WILL ALSO RECORD THE RESULTS ON THE DETECTOR TO SEE WHA
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2013 Ford Explorer → · Every Explorer year → · How the figures are calculated →