Page 36 of 45 · complaints 1,751–1,800 of 2,237

2013 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Fuel/Propulsion System
Filed Mar 9, 201752,000 milesTX

EXHAUST FUMES LEAKING INTO CABIN OF CAR ESPECIALLY WHEN ACCELERATING OR RUNNING A/C. CURRENTLY HAVE AN OPEN CASE WITH FORD BUT THEY ARE REFUSING TO FIX THIS ISSUE AT THEIR EXPENSE. THIS IS A DEFECT IN THE MANUFACTURING OF THE CARE AND THEREFORE SHOULD NOT BE OUT OF MY POCKET TO DRIVE A SAFE VEHICLE. I HAVE TWO LITTLE KIDS WITH RESPIRATORY ISSUES AND NEED THIS ISSUE FIXED ASAP.

Unknown or Other
Filed Mar 9, 2017TN

SMELLS LIKE EXHAUST FUMES INSIDE CAR WHILE DRIVING OR IDLING SITTING STILL. ON TWO OCCASIONS I HAD TO STOP AND GET OUT OF THE CAR BECAUSE I FELT TIRED AND SLEEPY. MOST OF THE TIME I CAN'T SMELL ANYTHING BUT MY EYES BURN AND I FEEL DIZZY AND LIGHTHEADED WHEN I GET OUT OF THE CAR AFTER DRIVING. I HAD SOMEONE CHECK THE EXHAUST MUFFLER ETC. DID NOT FINDS ANYTHING. I CALLED A FORD DEALERSHIP EXPLAINED THE PROBLEM THEY DID ADMIT THEY HAD HEARD OF THE PROBLEM. I AM TAKING IT IN NEXT WEEK TO CHECK IT OUT.

Structure › Body
Filed Mar 8, 201786,900 milesKS

THE WINDSHIELD TRIM ON MY 2013 FORD EXPLORER FLEW OFF WHILE DRIVING ON THE HIGHWAY MARCH 4TH. THE NEXT DAY, THE RIGHT/PASSENGER SIDE FLEW OFF AS WELL. NEITHER TIME WAS I HIT OR HIT ANYTHING. MANY PEOPLE HAVE FILED COMPLAINTS ABOUT THIS HAPPENING TO THEIR EXPLORER, YET FORD TRIED TO CHARGE ME $700 FOR REPAIRS. I DO NOT BELIEVE I AM LIABLE FOR THIS AND I ALSO BELIEVE AN INCIDENT LIKE THIS COULD HAVE CAUSED SERIOUS DAMAGE AND/OR HURT ANOTHER DRIVER IF THEY HAD BEEN BEHIND ME.

Engine
Filed Mar 7, 201759,216 milesAL

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. AFTER THE CONTACT RETRIEVED THE VEHICLE FROM THE DEALER FOR REPAIRING AN EXHAUST ODOR INSIDE THE CABIN, THE FAILURE STILL OCCURRED. THE CONTACT WAS ADVISED BY THE MECHANIC THAT THE SECOND STEP OF THE REPAIR PROCESS NEEDED TO BE PERFORMED BECAUSE THE FIRST STEP FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,216.

Steering
Filed Mar 6, 201763,000 milesTX

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT RESTARTED THE VEHICLE IN ORDER TO USE THE STEERING WHEEL. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

Vehicle Speed Control
Filed Mar 4, 2017OH

THERE ARE TIMES I PRESS ON THE GAS PEDDLE AND THE CAR WILL NOT RESPOND. MOSTLY WHILE MOVING ON CITY STREETS BUT OCCASSIONALLY WHEN STARTING UP A GRADE. I DID HAVE IT INTO THE DEALERS AND THEY FOUND NO CODE SO THEY COULD DO NOTHING. TOLD ME IT WAS NOT SOMETHING THAT THEY WERE AWARE OF. THEY SUGGESTED I TRY A GASOLINE ADDITIVE. THIS STARTED IN FALL OF 2017 AND IS BECOMING MORE OFTEN.

Power Train
Filed Mar 2, 201750,982 milesIL

TRANSMISSION FAILED BADLY AT 50,982 MILES (UNDER WARRANTY STILL). BROUGHT IN FOR REPAIRS ON 1/31/17 AND PICKED UP ON EVENING OF 2/8. DEALERSHIP OVERHAULED TRANSMISSION REPLACING FRONT PUMP/TORQUE CONVERTER/CENTER SUPPORT AND SEALS/GASKETS. ON 2/9, AT 75 MPH ON INTERSTATE WITH SEMI-TRUCK BEHIND ME, TRANSMISSION SUDDENLY DROPPED GEARS AND RED-LINED TO 6500 RPMS, BEFORE I WAS ABLE TO RE-ENGAGE IT BY MANUALLY DROPPING TO THE M SETTING AND THEN UP TO NEUTRAL AND BACK TO DRIVE. LOST HORSEPOWER AND IF I HAD NOT THOUGHT TO TRY THE ABOVE OR PANICKED LIKE A LOT OF FOLKS WOULD DO, I WOULD HAVE BEEN RUN OVER BY THE SEMI-TRUCK AS I WAS QUICKLY LOSING SPEED. CALLED DEALERSHIP THAT NIGHT AND BROUGHT BACK TO THEM THE NEXT MORNING (2/10/17). THEY COULD FIND NOTHING WRONG, REFUSED TO REPLACE THE TRANSMISSION AND GAVE BACK TO ME IN THE SAME CONDITION ON EVENING OF 2/27/17 (THOUGH RECEIPT IS DATED 2/25) ADVISING ME TO MONITOR IT AND CONTACT THEM IF IT HAPPENS AGAIN (PROVIDED I AM STILL ALIVE TO DO SO)!! I AM NOW DEATHLY AFRAID TO DRIVE THIS VEHICLE FOR FEAR IT WILL HAPPEN AGAIN, AND THIS TIME I WOULD NOT BE ABLE TO GET IT BACK IN GEAR BEFORE SOMETHING BAD OCCURS. AND A TRANSMISSION SHOULD NOT GO OUT AT 50,000 MILES TO BEGIN WITH!!

Engine and Engine Cooling › Exhaust System
Filed Feb 28, 201757,000 milesSC

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EMITTED AN EXHAUST ODOR THAT CAUSED THE CONTACT AND OTHER PASSENGERS TO HAVE HEADACHES. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT IT WAS NOT DIAGNOSED OR REPAIRED. A CERTIFIED MECHANIC DIAGNOSED THAT THERE WAS AN EXHAUST FAILURE, BUT THE EXACT CAUSE OF FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

Steering
Filed Feb 28, 2017130,000 milesMI

BACK IN OCTOBER 2016 I MOVED MY EXPLORER IN MY DRIVE WAY EVERYTHING WAS FINE NEXT DAY COULDN'T DRIVE OR MOVE IT THE POWER ASSIST WAS BEEPING ON THE DASH STEERING WHEEL DON'T EVEN MOVE WHEELS DON'T MOVE .... $2000 AND UP TO FIX IT NOT EVERYONE CAN AFFORD THAT AND IT HAS TO BE TAKING TO A FORD DEALERSHIP!!SO IT STILL SITS IN MY DRIVE WAY TODAY I HAVE ASK FORD MOTOR TO HELP THAT DIDN'T HAPPEN .......

Steering
Filed Feb 26, 201745,000 milesFL

TOTAL LOSE OF STEERING IN 2013 FORD EXPLORER 2/26/17 WHILE DRIVING DOWN ROAD AT 55 MPH, NO WARNING LIGHTS. ENGINE STAYED ON BUT VEHICLE VEERED TO THE LEFT (YES WE WENT INTO THE MEDIAN) VEHICLE WAS MAKING NOISE (SITTING WHILE TURNING STEERING WHEEL) A FEW DAYS BEFORE. VEHICLE WAS TOWED TO FORD DEALER. I LOOKED UP THE RECALLS ON THIS VEHICLE FOR THE ELECTRONIC STEERING, THERE WERE NONE LISTED.

Fuel/Propulsion System
Filed Feb 22, 2017NC

THERE IS A STRONG EXHAUST ODOR THAT IN MY CAR. I AM UNABLE TO USE THE AC AND HEAT BECAUSE OF THE SIDE EFFECTS I GET. (MASSIVE HEADACHES, BLURRED VISION, NAUSEA). I JUST BOUGHT MY CAR IN DECEMBER 2016 AND I CONTACTED THE FORD COMPANY I BOUGHT MY CAR FROM AND THEY ARE UNAWARE OF THIS DEFECT. I AM SCARED TO PUT MY 7 MONTH OLD IN MY CAR AND WILL NOT PUT HER LIFE IN DANGER BECAUSE OF THIS ISSUE.

Unknown or Other
Filed Feb 22, 201761,813 milesKS

I SMELLED SULFUR THE DAY I BOUGHT THIS VEHICLE. I AM 37 WEEKS PREGNANT, AND HAVE A TWO-YEAR-OLD. I FELT DIZZY UPON DRIVING THIS VEHICLE. THIS IS UNACCEPTABLE. THERE IS NO RETURN POLICY FOR OUR VEHICLE, DESPITE THE FACT THAT I BOUGHT

Engine
Filed Feb 22, 2017120,000 milesCA

CLIMATE CONTROL SYSTEM. THERE IS A PUNGENT ODOR COMING FROM THE SYSTEM AT VARIOUS TIMES, USUALLY WHEN THE AIR CONDITIONER IS OPERATING. THIS HAS BEEN AN ONGOING ISSUE AND THE SOURCE HAS NOT BEEN IDENTIFIED. THE ENGINE WILL BEGIN RUNNING ROUGH AT IDLE, BOTH IN DRIVE AND PARK, AS THOUGH IT WERE GOING TO STALL. THE PROBLEM WAS CHECKED AND COMPARED TO ANOTHER NEW VEHICLE, WHICH HAD NOT BEEN PURCHASED, AND IDENTIFIED AS BEING "NORMAL". MOST RECENTLY BOTH CATALYTIC CONVERTERS FAILED. THEY WERE REPLACED AND IT DOES NOT APPEAR TO HAVE CORRECTED ANY OTHER ISSUE.

Engine
Filed Feb 22, 201752,414 milesMI

THE SMELL OF EXHAUST FILLS THE VEHICLE SOMETIMES WHEN IT IS IN MOTION.

Service Brakes
Filed Feb 22, 2017100,000 milesVA

I HAVE HAD MY EXPLORER AT THE DEALERSHIP TWICE SINCE I PURCHASED IT REGARDS THE FRONT DRIVE SIDE BRAKES. THEY PUT ON A NEW ROTOR AND BRAKE. ISSUE IS STILL ON GOING. STILL MAKING A BAD SOUND ON THAT SIDE. ISSUE 2: WHEN EVER I ACCELERATE TO PASS OTHER CAR OR TO MERGE ONTO THE INTERSTATE THE EXHAUST SMELL WITHIN THE VEHICLE IS HORRIBLE. MY CHILDREN AND I HAVE BEEN SUFFERING FROM HORRIBLE HEADACHES. I HAVE A FEELING WE ARE BREATHING IN CARBON MONOXIDE. I WILL BE TAKING IT TO THE DEALER TOMORROW.

Unknown or Other
Filed Feb 22, 201765,000 milesNC

I HAD MY THREE GRANDCHILDREN FOR THE DAY AND WE DECIDED TO GO TO A HANDS-ON MUSEUM. MY GRANDSON HAD NEVER BEEN CAR SICK AND HAS NOT BEEN SINCE THAT DAY. HE WAS RIDING IN THE THIRD ROW SEAT WHEN HE BECAME VERY SICK. WE PULLED THE CAR OVER AND HE THREW UP. AFTER A FEW MINUTES OF FRESH AIR, HE WAS FINE. NUMEROUS TIMES, MY HUSBAND HAS ASKED ME WHAT THE ROTTEN SMELL WAS COMING FROM IN MY CAR. ONCE THE MEDIA REPORTED THE CARBON MONOXIDE PROBLEM WITH FORD EXPLORERS, I REALIZED THIS WAS THE SAME ODOR WE HAD SMELLED SO MANY TIMES AND THE REASON MY GRANDSON BECAME SO SICK WHILE RIDING IN THE THIRD ROW SEAT. I CALLED THE FORD DEALERSHIP WHERE I PURCHASED THE CAR AND THEY SAID THEIR PHONE HAD BEEN RINGING OFF THE HOOK BECAUSE THE MEDIA HAD BLOWN EVERYTHING OUT OF PROPORTION. THEY INDICATED THAT THEY WERE UNAWARE OF THE PROBLEM AND NOTHING WAS CURRENTLY BEING DONE TO FIX IT. I'M NOT WILLING TO SACRIFICE MY GRANDCHILDREN, SO I TRADED CARS AND LOST LOTS OF MONEY IN THE PROCESS. I HAD TO FINANCE ANOTHER CAR FOR 75 MONTHS IN ORDER TO PROTECT MY FAMILY. I THINK FORD SHOULD COMPENSATE CUSTOMERS FOR THEIR LOSS. I HOPE SOMETHING IS DONE ABOUT THIS BEFORE SOMEONE HAS TO LOSE THEIR CHILD OR THEIR OWN LIFE TO CARBON MONOXIDE POISONING.

Structure › Body
Filed Feb 21, 201745,000 milesTX

PAINT BUBBLING AND FLAKING ON THE HOOD.

Unknown or Other
Filed Feb 20, 2017MD

I AM EXPERIENCING THE SAME ISSUE DETAILED IN A CURRENT OPEN INVESTIGATION PE16008. EXHAUST SMELL IN CABIN WHEN CLIMATE CONTROL SYSTEM IS ON. IT SEEMS TO BE WORSE AT WHEN YOU STOP AFTER DRIVING AT HIGH POWER SETTING. LIKE STOPPING AFTER EXITING THE FREEWAY. ONCE YOU BEGIN DRIVING AGAIN THE ODOR IS REDUCED BUT STILL PRESENT. ON TRIPS THAT REQUIRE MORE STOP AND GO DRIVING I HAVE BEEN EXPERIENCING HEADACHES AND A SICKNESS TO MY STOMACH. WHICH I BELIEVE IS RELATED TO THE ODOR. THE ISSUE HAS BEEN ON GOING.

Fuel/Propulsion System
Filed Feb 20, 201780,000 milesOH

THERE HAS BEEN A STRONG ODOR OF GAS FUMES WITHIN THE VEHICLE. THE VEHICLE HAS BEEN IN MOTION EACH TIME OF THIS OCCURRENCE. THIS WOULD HAPPEN EITHER CITY OR HIGHWAY DRIVING. THERE DOES NOT SEEM TO BE A SPECIFIC TIME OR SEASON. THE CAR DID GO THROUGH A RECALL THAT I THOUGHT WAS THE PROBLEM. THE PROBLEM PERSISTS AND HAS MADE US NAUSEOUS. I FEAR THAT THIS PROBLEM IS AFFECTING OUR HEALTH AND THE SAFETY OF MY FAMILY.

Unknown or Other
Filed Feb 19, 201719,000 milesVA

I HAVE BEEN COMPLAINING ABOUT THE EXHAUST SMELL IN THE CAB SINCE I BOUGHT MY 2013 XLT, IN 2015. I HAD TAKEN IT IN TO HALL FORD IN NEWPORT NEWS ,VA TO BE TOLD THAT THERE IS NOTHING WRONG. I BROUGHT IT IN ABOUT 3 TIMES TO BE TOLD THE SAME. THE SMELL COMES AFTER YOU REV UP THE ENGINE, WITH THE AIR CIRCULATION BUTTON ENGAGED. I FIRST BROUGHT IT UP WHEN MY WIFE AND I HAD OUR BABY IN JAN OF 2016. THAT WAS MY MAIN CONCERN BUT TO THIS DAY NOTHING HAS COME OF IT BECAUSE " THERE IN NO EXHAUST LEAKING INTO YOUR CABIN."

Unknown or Other
Filed Feb 19, 2017MD

IN SEPT 2016 I PULLED OUT OF THE DENTIST AND BLACKED OUT. I SMELLED A WEIRD SMELL COMING FROM THE AIR CONDITIONING. SKI HAVE BEEN SICK AND OUT OF WORK SINCE. I HAVE BEEN TO MANY DOCTORS AND ALL TESTS COME BACK NEGATIVE. I DRIVE THE CAR BUT HAVE TO STOP MANY TIMES AND GET OUT BECAUSE I FEEL LIGHTHEADED AND "OUT OF IT". MY SONS ALSO GET NAUSEOUS AND "DON'T FEEL WELL" IN THE CAR. MY BOYFRIEND DROVE IT THE OTHER DAY AND GOT OUT SAYING HE DIDN'T FEEL WELL AND WAS REALLY TIRED. I REALLY BELIEVE THIS CAR HAS BEEN MY CAUSE OF BEING SO SICK AND OUT OF WORK FOR SO LONG. IT HAPPENS WHEN I'' DRIVING IT...I STOP AND GET OUT OF THE CAR AND AFTER A LITTLE BIT I FEEL BETTER.

Unknown or Other
Filed Feb 19, 201740,000 milesAZ

ON ACCELERATION THE INSIDE OF THE CABIN HAS AN EXHAUST SMELL. THIS ONLY HAPPENS WHEN ACCELERATING, USUALLY MEDIUM TO HARD, AND THEN STOPS. THE EXHAUST FUMES ALWAY OCCUR DURING THIS TYPE OF ACCELERATION.

Unknown or Other
Filed Feb 18, 20171,500 milesGA

UPON MID TO FULL ACCELERATION EXHAUST FUMES ENTER THE VEHICLE CABIN

Unknown or Other
Filed Feb 18, 201768,000 milesMD

WHEN ACCELERATING THERE IS A SULFUR/ROTTEN EGG SMELL THAT COMESHE FROM THE EXHAUST, I FIRST NOTICED IT AFTER I BOUGHT THE CAR IN OCTOBER OF 2015. I DID NOT KNOW WHAT IT WAS TILL I READ THE ARTICLE OF THE POLICE OFFICER THAT CRASHES HIS CRUISER.

Unknown or Other
Filed Feb 18, 201728,000 milesFL

WITH ACCELERATION AN ODOR ENTERS THE CABIN. WINDOWS MUST BE ROLLED DOWN TO CLEAR CABIN OF THE SMELL. THIS HAPPENS CONSISTENTLY, CAUSING GREAT CONCERN FOR MY AND MY FAMILIES HEALTH. I PROVIDE HOME HEALTH SERVICES, MEANING I WORK OUT OF MY VEHICLE, DRIVING TO PATIENTS HOMES ALL DAY. I HAVE COMPLAINED ABOUT THIS BEFORE, TO NO AVAIL. IT WOULD BE NICE IF THIS SITUATION WAS TAKEN SERIOUSLY.

Fuel/Propulsion System
Filed Feb 17, 201777,000 milesKY

IN THE SPRING AND SUMMER WHEN DRIVING WITH MY AC ON I STARTED GETTING THE WORST HEAD AKES OF MY LIFE AND WAS EVEN HOSPILTISED FOR THEM AND NOONE COULD EVER FIGURE ANYTHING OUT THEN IN THE FALL WEHN WE STOPED MY HEAD STPED HURTING AND THEN I TOOK A TRIP IN NOV TO FLORIDA AND USED THE AC ALMOST THE WHOLE WAY BACK AND WHEN I RETURNED HOME I WAS PUT BACK IN THE HOSPITAL FOR AGAIN A HEAD AKE THAT COULD NOT BE CONTROLLED WITH YET AGAIN NO ANSWER TO A COUSE AND THE ONLY THING I CAN THINK OR AND RELATE IS DRIVING MY CAR AND THE AC BEING ON SOMETIMES NOT ALSWAYS THO WITH A EXSUST SMELL

Unknown or Other
Filed Feb 17, 2017100,000 milesIA

STARTED NOTICING SMELL OF ROTTEN EGGS THIS PAST SUMMER WHILE DRIVING, DEALERSHIP SAID IT WAS PROBABLY JUST SEALANT USED AROUND WINDSHIELD GETTING OVERHEATED. ALWAYS HAD HEADACHES AFTER DRIVING EVEN FOR 15 MINUTES AT A TIME. SMELL WENT AWAY THIS WINTER BUT HEADACHES AND FUNNY FEELING AFTER DRIVING HAVE STILL BEEN A CONCERN. NOW AM LEARNING IT HAS SOMETHING TO DO WITH EXHAUST LEAKING INTO REAR OF VEHICLE.

Unknown or Other
Filed Feb 17, 2017500 milesTX

FOWL SMELL WHILE DRIVING AND HAVING THE A/C ON. THIS HAS BEEN HAPPENING SINCE I PURCHASED THIS VEHICLE IN SEPT 2012, WHEN BROUGHT UP AT THE DEALER SERVICE CENTERS I WAS TOLD IT WAS JUST A DIRTY IN-CAB FILTER. I HAVE BEEN SUFFERING WITH MIGRAINES SINCE THIS ISSUE AND HAVE BEEN DIAGNOSED WITH SEVERE MIGRAINES AND SEVERAL TIME BEEN DIAGNOSED WITH FLU AND RESPIRATORY ISSUES THAT LAST MONTHS AT A TIME WITH NO RELIEF FROM MEDICATION.

Unknown or Other
Filed Feb 17, 2017FL

EXHAUST/BAD SMELL COMES INTO PASSENGER AREA ON ACCELERATION.

Engine
Filed Feb 16, 201749,000 milesFL

STRONG EXHAUST/GASOLINE SMELL INSIDE THE CABIN WHILE DRIVING WITH WINDOWS CLOSED AND THE AIR CONDITIONING ON.

Unknown or Other
Filed Feb 16, 201768,000 milesKY

I HAVE NOTICED A DISTINCT EXHAUST SMELL WITHIN THE CABIN OF MY 2013 FORD EXPLORER WHILE DRIVING. IT HAS GOTTEN INCREASINGLY WORSE OVER THE PAST FEW MONTHS. AT FIRST, I THOUGH IT WAS COMING FROM VEHICLES IN FRONT OF ME, THEREFORE I CHANGED THE HEATING OR A/C TO CIRCULATION MODE BUT THE SMELL DID NOT GO AWAY. I NOTICED IT HAPPENING EVEN WHEN I WAS THE ONLY ONE ON THE ROAD WITH NO VEHICLES NEAR ME. MY 10 YEAR OLD SON AND I HAVE BOTH BEEN EXPERIENCING NAUSEA AND HEADACHES WHEN RIDING IN THE VEHICLE FOR MORE THAN A FEW MINUTES AND I FEEL THAT I HAVE FINALLY NARROWED IT DOWN TO THE EXHAUST FUMES INSIDE THE CAR. MY SON COMPLAINS OF FEELING SICK ALMOST EVERY TIME WE DRIVE ANY DISTANCE IN THE CAR. I ASSUMED IT WAS CAR SICKNESS BUT I TOO AM EXPERIENCING THE SAME PROBLEMS ALONG WITH HEADACHES AND DIZZINESS. I HAVE HAD TO CONSISTENTLY ROLL DOWN THE WINDOWS IN THE DEAD OF WINTER JUST TO TRY TO GET RID OF THE EXHAUST SMELL IN THE CAR. I FEEL THAT THIS IS DEFINITELY A SAFETY CONCERN AND I NO LONGER FEEL SAFE FOR MYSELF OR ANY OF MY PASSENGERS TO TRAVEL MORE THAN A FEW MILES. THIS HAPPENS WHEN THE CAR IS IN MOTION, STATIONARY OR IDLING AND WITH AND WITHOUT THE HEAT AND A/C IN USE. THE DEALER CAN FIND NO HOLES OR DAMAGE TO MY EXHAUST SYSTEM. THERE ARE CURRENTLY NO RECALLS ON THIS PROBLEM BUT WHILE SEARCHING FOR SIMILAR COMPLAINTS FOR THIS PROBLEM ONLINE, I AM OVERWHELMED WITH THE AMOUNT OF INFORMATION FROM OTHER EXPLORER OWNERS EXPERIENCING THE SAME PROBLEM. THIS IS DANGEROUS AND NEEDS TO BE

Unknown or Other
Filed Feb 15, 201745,293 milesNC

WE EXPERIENCE NOXIOUS FUMES IN THE CABIN WHEN EITHER THE HEATER OR AIR CONDITIONER ARE ON. IT SMELLS LIKE EXHAUST OR INDUSTRIAL CHEMICALS OR ROTTEN EGGS (HARD TO DESCRIBE). OUR LOCAL FORD DEALERSHIP CLAIMED IT CAME FROM A LEAKING WATER PUMP (WHICH THEY REPLACED UNDER WARRANTY) THAT SATURATED THE UNDER ENGINE COVER DUE TO A LEAKING WATER PUMP. DRIVING IN THE WINTER ACTUALLY REQUIRES WE CRACK SEVERAL WINDOWS AND SOMETIMES ONLY USE THE BUTT WARMERS AS IT'S TOO TOXIC SMELLING. THE LOCAL DEALERSHIP EVEN ACKNOWLEDGED THE SMELL, BUT AGAIN ATTRIBUTED TO THE LEAKING COOLANT. IT'S PARTICULARLY WORSE WHEN THE SYSTEM IS IN THE RECIRCULATING MODE. SITTING IDLE AT A LIGHT OR WAITING FOR SOMEONE WITH THE SYSTEM ON IS PROBABLY THE WORST, PARTICULARLY WHEN IN RECIRCULATING MODE.

Engine
Filed Feb 15, 201787,400 milesFL

EXHAUST FUMES WHEN ACCELERATING.

Unknown or Other
Filed Feb 15, 2017NY

WHEN MY CAR IS IN PARK AND RUNNING, IT FILLS WITH EXHAUST FUMES

Unknown or Other
Filed Feb 15, 2017WV

WHEN UNDER HEAVY ACCELERATION WHICH IS RARE OR WHEN CLIMBING ANY INCLINE WHICH IS QUITE OFTEN WHERE I LIVE, THE CAR HAS A HORRIBLE SMELL INSIDE. ITS WORSE WHEN YOU HAVE THE HEAT ON IT SEEMS. I HAVE REPLACED THE CABIN AIR FILTER BUT IT NEARLY SEAMS WORSE NOW.

Engine
Filed Feb 15, 2017FL

I HAVE HAD MY CAR BACK TO FORD BECAUSE WHEN YOU ACCELERATE THE SMELL OF EXHAUST COMES BACK INTO THE CAR. THE LAST TIME I HAD IT THERE THEY SAID THIS IS THE LAST WAY THAT FORD WILL ALLOW THEM TO FIX, WELL IT DID NOT FIX IT. MY GRANDDAUGHTER GETS DEATHLY SICK WITH PROJECTILE VOMITTING WHEN SHE RIDES IN MY CAR. I HAVE MADE THE COMMENT TO THE SERVICE MANAGER THAT IF I PUT A PARAKEET IN MY CAR IT WOULD DIE, I GET NO REPLY. WHEN I DRIVE MY CAR I TRY NOT TO ACCELERATE TO MUCH(HAHA). MY MOTHER DOES NOT LIKE TO RIDE IN MY CAR SHE IS ELDERLY AND SHE DOES NOT NEED TO BE SMELLING THAT. I HAVE DRIVEN FORD EXPLORERS FOREVER AND THIS IS THE FIRST TIME I HAVE EVER HAD PROBLEMS WITH A CAR LIKE THIS. FORD DOES NOT TAKE ME SERIOUS ABOUT THIS MATTER AND WHEN MY KIDS COME TO TOWN WE CAN'T DRIVE MY CAR CAUSE OF MY GRANDDAUGHTER GETTING SO SICK, I DON'T WANT TO HARM HER OR ANYONE ELSE.

Unknown or Other
Filed Feb 15, 2017127,000 milesWV

CAR HAS SULFUR SMELL WHEN USING AIR CONDITIONING. I HAVE HAD MY CAR FOR 2 YEARS AND HAVE COMPLAINED ABOUT PROBLEM AND APPARENTLY I AM NOT THE ONLY ONE.

Unknown or Other
Filed Feb 15, 2017OK

THE EXHAUST SMELL IN CABIN OF VEHICLE IS UNBEARABLE. WE HAVE HAD OUR CAR IN FOR REPAIR OF THIS PROBLEM 4 TIMES AND ONCE BEFORE THE FIX. THEY HAD OUR CAR FOR OVER A MONTH AFTER THE LAST "FIX" WAS SENT OUT. WHEN DRIVING THE CAR WITH THE AIR ON RECIRC AND YOU GO INTO PASSING GEAR THE CABIN FILLS WITH EXHAUST SMELL. THIS PROBLEM IS ONGOING SO FOR THE "WHEN DID THIS HAPPEN?" BELOW THE ANSWER IS ALWAYS. SINCE JUNE OF 2012 WE HAVE HAD THIS ISSUE AND IS STILL PRESENT TO THIS DATE,

Steering
Filed Feb 15, 201746,850 milesFL

POWER STEERING FAULT MESSAGE AND COMPLETE LOSS OF STEERING, WHILE BACKING OUT OF DRIVEWAY. VEHICLE HAS APPROX 46,800 MILES ON IT. VEHICLE EXTREMELY HARD TO STEER, AND LEFT ON STREET OVERNIGHT. WENT TO START NEXT DAY AND ERROR MESSAGE GONE. MY VEHICLE WAS NOT PART OF THE RECALL INVOLVING THE POWER STEERING PROBLEM. I THINK THIS NEEDS TO BE LOOKED INTO FURTHER. TO LOSE YOUR STEERING ON A HIGHWAY WOULD BE CATASTROPHIC.

Unknown or Other
Filed Feb 14, 2017IN

EXHAUST COMING INTO THE CAB WHILE ACCELERATING.

Engine
Filed Feb 14, 201735,000 milesCA

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT NOTICED STRONG FUMES INSIDE THE VEHICLE WHICH CAUSED NAUSEA AND HEADACHES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 06/02/17*LJ

Engine
Filed Feb 14, 201751,000 milesCA

THERE IS AN EXHAUST SMELL (LIKE BURNT HAIR) INSIDE THE CABIN WHEN THE CAR ACCELERATES, ESPECIALLY A HARD ACCELERATION AND OFTEN WHEN THE AIR CONDITIONING IS ON. CERTIFIED DEALER CANNOT IDENTIFY CAUSE OF ISSUE OR HOW IT OCCURS.

Engine
Filed Feb 14, 2017TX

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT NOTICED AN ABNORMAL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN. UPDATED 05/09/17*LJ *CN

Unknown or Other
Filed Feb 14, 201745 milesMI

EXHAUST SMELL IN THE INTERIOR OF THE VEHICLE WHEN DRIVING. GET RANDOM HEAD ACHES FEEL SICK TO MY STOMACH SOMETIMES.

Unknown or Other
Filed Feb 14, 2017ID

AIR SYSTEM, EXHAUST. I HAVE BEEN COMPLAINING TO MY DEALERSHIP FOR OVER A YEAR ABOUT THE HORRIBLE AIR THAT IS COMING INTO MY CAR WHEN WE USE THE A/C OR HEATER. WE HAVE RESORTED TO NOT USING IT BECAUSE WE CAN'T STAND THE SMELL. I GET MY CAR SERVICED REGULARLY AT THE FORD DEALERSHIP WHERE I BOUGHT IT. THEY STATE SINCE THERE IS NO RECALL THERE IS NOTHING THEY CAN DO TO FIX IT. IT IS ANYTIME THE AIR IS TURNED ON AND SPECIFICALLY THE AIR FOR THE BACK PASSENGERS.

Fuel/Propulsion System
Filed Feb 13, 20175 milesGA

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR IN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5. THE VIN WAS NOT AVAILABLE.

Unknown or Other
Filed Feb 13, 201717 milesOK

WHEN ACCELERATING RAPIDLY A STRONG EXHAUST ODOR ENTERS THE CABIN OF THE VEHICLE. ODOR RESULTS IN HEADACHE AND AT TIMES NAUSEA. HOWEVER, ODOR IS NOT AS PROMINENT IF THE CAR ACCELERATES GRADUALLY ONLY IF ACCELERATING QUICKLY IE...MERGING ONTO THE HIGHWAY. THIS HAS BEEN A PROBLEM SINCE I PURCHASED MY VEHICLE MAY 10, 2012. I HAVE INQUIRED ABOUT THIS ISSUE MULTIPLE TIMES WHEN THE VEHICLE HAS BEEN IN TO THE PURCHASING DEALER FOR SERVICE AND WAS TOLD EACH TIME THAT "NO PROBLEM COULD BE FOUND OR DUPLICATED".

Unknown or Other
Filed Feb 13, 201765,000 milesOK

WHEN ACCELERATING WE GET A VERY STRONG SULFUR SMELL IN THE CABIN. MOST OF THE TIME IT IS SO STRONG THAT WE HAVE TO ROLL DOWN THE WINDOWS.

Engine
Filed Feb 13, 2017TX

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT NOTICED AN ABNORMAL EXHAUST ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE THE FAILURE MILEAGE AND VIN WERE UNKNOWN. UPDATED 05/10/17*LJ *CN

Electrical System
Filed Feb 13, 201754,000 milesAL

THE DRIVER DOOR WAS CLOSED, BUT THE "DOOR AJAR" LIGHT WAS ON AND THE INTERIOR LIGHT WAS ON WHILE SITTING IN THE DRIVEWAY. IF WE PUT IT IN GEAR TO DRIVE OFF THE ERROR COMES ON THE DASH TO PUT THE CAR IN PARK. IT WAS TAKEN TO THE DEALER AND THEY DID A RESET ON THE ELECTRICAL SYSTEM. THEN ABOUT THREE MONTHS IT STARTED AGAIN. THE DEALER IS TRYING TO CHARGE US EVERY TIME WE COME IN WITH THE SAME PROBLEM. I PUT THE VIN IN BUT IT SAYS NO RECALLS, BUT SOME OF THE 2013 EXPLORERS HAVE THE SAME PROBLEM....

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Ford Explorer → · Every Explorer year → · How the figures are calculated →