Page 31 of 45 · complaints 1,501–1,550 of 2,237

2013 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Steering
Filed Mar 9, 2018110,000 milesWI

STEERING GOT REALLY HARD WHILE DRIVING, COULD BARELY TURN THE WHEEL. FELT LIKE I DIDN'T HAVE POWER STEERING. DID IT SEVERAL TIMES ON WAY HOME TRYING TO TURN. NEXT MORNING STEERING WHEEL WAS COMPLETELY LOCKED. CALLED A TOW TRUCK AND DELIVERED TO FORD DEALER. THEY SAID THE STEERING RACK (POWER ASSISTED) IS DEFECTIVE AND WILL NEED TO BE REPLACED. I TOLD DEALER THIS WAS EXTREMELY DANGEROUS, AND THAT I WANTED THE DEFECTIVE PART BACK.

Air BagsCrash1 injured
Filed Mar 8, 201850,000 milesMN

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RETRACT. THE CONTACT SUSTAINED SERIOUS INJURIES TO THE CHEST THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Fuel/Propulsion System
Filed Mar 8, 2018NC

TAKA TA RECALL I AM SMELLING GAS FUMES INSIDE OF THE CAR WHEN I DRIVE ITS ESPECIALLY BAD WHEN I HAVE MY HEAT OR AIR CONDITIONING ON. I ONLY SMELL IT WHEN THE CAR HAS BEEN IN MOTION FOR A COUPLE OF MINUTES.

Steering
Filed Mar 8, 201858,000 milesNC

SAME PROBLEM THAT HUNDREDS OF OTHER FORD OWNERS HAVE COMPLAINED ABOUT, THE POWER STEERING STOPS WORKING, STEERING WHEEL LOCKS UP, THE WARNING POWER STEERING FAULT LIGHT COMES ON. HAD CHECKED AT CLASIC FORD IN SMITHFIELD, NC SAID THERE WERE 99 FAULK CODES LISTING THAT THERE WAS A LOSS OF MOTOR POSITION SENSOR SIGNAL, WHICH MENT THAT THE STEERING RACK ASSEMBLY HAD TO BE REPLACED. THE VERY SAME PROBLEM THAT THE 14S06 FORD RECALL IS FOR, BUT THIS VEHICLE WAS BUILT AFTER THE APPROVED DATES ,BUILT AT THE SAME PLANT CHICAGO, FORD DOES NOT CARE ENOUGH ABOUT THEIR CUSTOMER SAFETY THEY JUST WANT YOUR DOLLARS. DEALSHIP SAYS IT WILL COST $2500.00 TO FIX. VEHICLE ONLY HAS 59,000 MILES.

Steering
Filed Mar 6, 201875,000 milesIL

WHILE DRIVING ON THE HIGHWAY MY STEERING STARTED TO STIFFEN. I HAD TROUBLE TURNING AND CORRECTING MY STEERING. THERE IS A RECALL SPECIFICALLY FOR THIS ISSUE BUT MY TRUCK IS NOT COVERED. THIS IS A VERY DANGEROUS ISSUE THAT NEEDS TO BE RESOLVED IMMEDIATELY.

Power Train
Filed Mar 4, 201827,058 milesCA

MY 2013 FORD EXPLORER XLT 3.5L TRANSMISSION STARTED LEAKING FLUID BEFORE 27,058 MILES ON JUNE 14,2016 AND AS OF TODAY MARCH 3,2018 AT 44,678 MILES THE TRANSMISSION IS STILL LEAKING. THE PROBLEM WAS BROUGHT TO MY DEALERSHIP'S ATTENTION DURING A REPAIR OF BLISTERING PAINT ON THE HOOD. DEALER STATED THEY FIXED LEAKING OIL PAN RATHER THAN LEAKING TRANSMISSION. AS OF TODAY VEHICLE HAS 44,678 MILES AND TRANSMISSION HAS SHOWN SEVERAL PROBLEMS WHEN IN OPERATION: GEARS TAKE TOO LONG TO TRANSFER POWER FROM 2ND TO 3RD, 4TH TO 5TH, SEVERE OVER REVVING OF ENGINE, JERKING FEELING COMING FROM TRANSMISSION WHILE TRANSITIONING THROUGH THOSE GEARS, ABNORMAL LOUD SOUNDS EMITTING FROM TRANSMISSION DURING THESE GEAR CHANGES, LEAKING AND DRIPPING OF TRANSMISSION FLUID ONTO HOT TRANSMISSION CASE, BURNING OF TRANSMISSION FLUID AND VAPORS ENTERING VEHICLE CABIN, AND PASSENGERS COMPLAINING OF NOXIOUS OIL SMELL WITHIN THE CABIN.

Steering
Filed Mar 2, 2018162,000 milesIN

AFTER STARTING I NOTICED THE STEERING VERY HARD TO TURN. ALMOST LIKE IT HAD LOST POWER STEERING. WHEN TURNING, AT FIRST IT IS HARD TO TURN, THEN BECOMES EASY AND THEN GOES BACK TO BEING HARD TO TURN. CALL MY LOCAL DEALERSHIP AND WA STOOD SOME 2013 MODEL YEARS ARE COVERED AND SOME NOT. IF NOT COVERED, THE COST TO REPLACE THE ELECTRONIC MODULE WOULD $1,800.00. VERY VERY DANGEROUS TO DRIVE. HOW CAN SOME MODEL YEAR 2013 BE COVERED ON A RECALL AND OTHERS NOT>

Steering
Filed Mar 1, 201872,000 milesMA

SHORTLY AFTER MERGING ONTO THE HIGHWAY I STARTED TO FEEL RESISTANCE IN THE STEERING WHEEL. THE STEERING WHEEL WAS "STICKING". WHEN I ATTEMPTED TO MAKE SLIGHT ADJUSTMENTS TO THE STEERING WHEEL IS FELT AS IF IT STICK, THEN BREAK FREE. IT FELT LIKE I LOST FINE CONTROL OF MY STEERING. I GOT OFF THE HIGHWAY AND WHILE DRIVING AT SLOWER SPEED I FELT THE SAME SENSATION. I COULD ALSO HEAR WHAT SOUNDED LIKE GRINDING NOISE WHEN TURN THE WHEEL BOTH LEFT AND RIGHT. THE PROBLEM ALSO GENERATED ALOUD GRINGING NOISE. I BROUGHT THE VEHICLE TO THE DEALERSHIP AND WAS TOLD THAT E STEERING RACK WAS FAILING AND WOULD NEED TO BE REPLACED AT A COST OF $1900. THE VEHICLE IS 2013 FORD EXPLORER WITH 72,000 MILES. I DISCOVERED THAT THERE WAS A RECALL FOR THIS PROBLEM ON MY MAKE AND MODEL YEAR BUT MY VEHICLE WAS NOT COVERED UNDER THE RECALL.

Unknown or Other
Filed Feb 28, 2018100,000 milesMN

CARBINE MONOXIDE DETECTOR GOING OFF WHEN DRIVING.

Parking Brake
Filed Feb 26, 201843,000 milesAZ

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE PARKING BRAKE FAILED TO ENGAGE. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.

Fuel/Propulsion System
Filed Feb 24, 2018LA

DOOR PANELS OUT OF LINE. RPMS DROP TO 0 WHILE SITTING, CARBON MONOXIDE, FRONT END NOISE, SEAT BROKE, BACK VENTS POURED WATER IN, TRANSMISSION SLIPPING BLINKER SWITCH REPLACED, MODULAR REPLACED, BACK UP CAMERA SYSTEM REPLACED. FRONT END WORKED ON MORE THAN 7 TIMES.

Structure › Body
Filed Feb 22, 201852,000 milesGU

VEHICLE IN MOTION WHEN ALL OF A SUDDEN WOULD SLOW DOWN TO A CRAWL AND LOSE ABILITY TO ACCELERATE. YELLOW WRENCH WARNING LIGHT WOULD THEN LIGHT UP. HAPPENED TWICE AND ALMOST HAD SERIOUS ACCIDENT. ALSO WOULD EXPERIENCE BURNING SMELL WHEN ACCELERATING UP A HILL. PREVIOUSLY REPORTED TO DEALER BUT THEY WOULD NOT BELIEVE.

Unknown or OtherCrash1 injured
Filed Feb 22, 2018WI

ONE CAR ACCIDENT HIT GUARD RAIL THEN RAN IN THE NEUTRAL GROUND ALL FOUR TIRES BLOWOUT. BLURRED VISION COULD NOT FIND THE INTERSTATE. GULOSE LEVEL 34 NOT A DIABETIC. NEED TO INVESTIGATE SUV TOTALED. ON HIGHWAY, IN MOTION

Unknown or Other
Filed Feb 21, 201810,000 milesMN

MY CARBON MONOXIDE TESTER IS GOING OFF.

Structure › Body
Filed Feb 21, 201850,000 milesPA

WATER LEAKS INTO CABIN OF CAR. ENTERS IN REAR OF VEHICLE AND RUNS DOWN THIRD ROW SEAT BELTS. HAPPENS ON BOTH SIDES.

Steering
Filed Feb 19, 2018113,000 milesTX

TAKATA RECALL MY POWER STEERING SYSTEM ERROR HAS POPPED UP 2 TIMES NOW TO WHERE I AM UNABLE TO STEER MY CAR. THIS TOOK PLACE RIGHT AFTER I TURNED MY CAR ON AND STARTED DRIVING AWAY. I WAS LUCKILY IN A PARKING LOT WHEN IT TOOK PLACE SO I STOPPED PUT MY CAR IN PARK TURNED MY CAR OFF AND BACK ON AGAIN. I HAVE TALKED TO AN AUTO MECHANIC AND HE HAS INFORMED ME THAT IT IS THE SENSOR THAT IS MALFUNCTIONING. THIS IS SO DANGEROUS AND I HAVE ONLY HAD THIS CAR FOR 2 YEARS NOW. THIS COULD PUT ME AND MY FAMILY IN EXTREME DANGER!!!

Service Brakes
Filed Feb 16, 2018MD

2013 FORD EXPLORER. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REAR BRAKE REPLACEMENT. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE BRAKES, CALIPERS, ROTORS, AND PADS NEEDED TO BE REPLACED. *JS

Electrical System
Filed Feb 16, 201839,000 milesCA

WARNING THAT CAR NEEDS TO BE SHIFTED INTO PARK. ALARM DINGS EVEN WHEN CAR IS IN PARK. DISPLAY DOES NOT INDICATE CAR IS IN PARK . CAR IS STATIONARY POSITION IN PARKING LOT AND ENGINE IS ON.

Steering
Filed Feb 14, 201852,000 milesTX

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED OR WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING AND TRAC WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT NO FAILURE CODES WERE FOUND. THE CONTACT CALLED TOMBALL FORD (22702 TOMBALL PKWY, TOMBALL, TX 77375, (877) 359-7182) AND WAS INFORMED THAT THERE WERE NO OPEN RECALLS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

Electrical System
Filed Feb 13, 2018130,000 milesMN

SO, IT WAS -17 DEGREES THE OTHER DAY IN MINNESOTA AND WE PACKED OUR CAR TO LEAVE TOWN. WENT TO START THE VEHICLE AND THE POWER STEERING ASSIST FAULT LIGHT CAME ON. ALONG WITH SERVICE ADV. TRAC FAILURE AND TERRAIN MANAGEMENT SYSTEM FAULT. THIS IS NOT THE FIRST TIME IT HAS HAPPENED, IT HAS HAPPENED THREE OR FOUR TIMES. EXCEPT USUALLY WE CAN SHUT THE CAR OFF AND THEN RESTART IT AND "WALLA" IT WORKS FINE. EXCEPT THIS TIME:( (SAD FACE)! I WAS A LITTLE WORRIED ABOUT DRIVING IT TO THE FORD DEALER IN ORDER TO HAVE IT CHECKED OUT HOWEVER LIFE GOES ON (I'M EX MILITARY). THE WIFE DROVE THE F350 I DROVE THE EXPLORER. WE "FIST BUMPED" SHE WISHED ME LUCK AND WE DROVE 12 MILES WITHOUT KILLING ANYONE. YIPPEE . $47.48 LATER THEY TOLD ME THE COMPUTER IS READING BLA BLA BLA.. DOLLAR SIGNS ARE GOING THROUGH MY HEAD. ($1910.42) IS THE ESTIMATE. HMMM... IM THINKING MAYBE THERE IS A RECALL ON THIS. I FOUND THE RECALL!!! SO I THOUGHT! MY CAR WAS A FEW MONTHS TO NEW??? (WHAT THE) WELL, THAT DOESN'T MAKE SENSE OR (CENTS) (IT DOES FOR FORD) I CONTACT THE NHTSA AND FORD TO SEE IF THERE IS ANYTHING THAT CAN BE DONE SO I DONT HAVE TO PAY FOR THIS OUT OF MY POCKET. I EXPLAINED THE PROBLEM TO THE FORD CONSUMER AND TOLD HER THAT WE NEED TO DRIVE THIS CAR IF FORD CANT RESOLVE THE ISSUE. THE GIRL ON THE OTHER END BLESS HER HEART, TOLD ME WE WILL JUST HAVE TO DRIVE IT THE WAY IT IS. WHAT??? I DON"T THINK SHE UNDERSTOOD THE PROBLEM AT HAND! WHAT IF THE STEERING KICKS IN AT 60 MILES AN HOUR? (UMM NOT GOOD)!!! IM

Steering
Filed Feb 12, 2018130,000 milesMN

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE CONTACT STARTED THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE HAD TO BE TURNED OFF TO RESET THE WARNING INDICATOR. THE VEHICLE WAS TAKEN TO THE DEALER (PARK RAPIDS FORD, 1205 PARK AVE S, PARK RAPIDS, MN 56470) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.

Structure › Body
Filed Feb 9, 201857,000 milesTX

I WAS DRIVING ON THE FREEWAY, AT A RATE OF 70 MPH AND SUDDENLY MY A PILLER OUTER COVER (TRIM) FLEW OFF MY CAR! I HAVE ATTACHED A PHOTO.

Fuel/Propulsion System
Filed Feb 5, 201870,000 milesIL

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT NOTICED STRONG FUEL FUMES. THE VEHICLE WAS TAKEN TO FERNELIUS FORD LINCOLN INC (10459 NORTH STRAITS HIGHWAY, CHEBOYGAN, MI 49721, 844 327-8314) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.

EngineFire
Filed Feb 5, 2018106,500 milesIA

MY WIFE AND I TOOK A TRIP FOR A BABY SHOWER, IT WAS ABOUT A 2.5 HR DRIVE. ON THE WAY THERE, THE CHECK ENGINE LIGHT TURNED ON. THERE WERE NO OTHER WARNINGS OR INDICATIONS OF AN ISSUE. WE MADE IT FINE TO OUR DESTINATION, DROVE AROUND TOWN A LITTLE BIT, AND STAYED THE NIGHT. THE NEXT DAY WE HEADED HOME (ANOTHER 2.5 HR TRIP). THE CHECK ENGINE LIGHT WAS ON THE ENTIRE TIME, BUT THERE WERE NO ABNORMAL NOISES OR ODORS, OR ANY OTHER INDICATION THAT THERE WAS AN ISSUE. WHEN WE GOT HOME, WE PARKED THE CAR, TURNED IT OFF, UNLOADED, THEN TURNED IT ON TO BACK IT INTO THE GARAGE AND TURN IT OFF AGAIN. AFTER SITTING IN THE GARAGE FOR 10 -15 MINUTES, THE CAR EXPLODED, SHAKING THE HOUSE AND CATCHING THE ENGINE BAY ON FIRE. THE ENGINE BAY WAS ENGULFED IN FLAMES, CAUSING FIRE/SMOKE DAMAGE TO OUR GARAGE AND EVERYTHING IN IT. AN INDEPENDENT INVESTIGATOR STATED THAT THE COOLING FAN HAD FAILED, WHICH CAUSED THE CHECK ENGINE LIGHT, HOWEVER THAT SEEMS LIKE NOT A SUFFICIENT REASON TO WHY THE ENGINE EXPLODED. WE ARE UNSURE WHAT THE ROOT CAUSE WAS, BUT SOMETHING HAD TO HAVE GONE VERY WRONG FOR THE CAR TO EXPLODE IN THE GARAGE, IGNITION OFF, AND STATIONARY AND THE ONLY INDICATION BEING A CHECK ENGINE LIGHT EVEN IF THE COOLING FAN DID FAIL. THIS ALL HAPPENED JUST OVER A WEEK AFTER AN OIL CHANGE AT A FORD DEALERSHIP. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION THAT COULD HAVE VERY LIKELY ENDED UP IN INJURY OR DEATH.

Unknown or Other
Filed Feb 4, 2018NM

CARBON MONOXIDE SMELL ON THE INSIDE OF MY EXPLORER MADE MY WIFE AND HER FRIEND LIGHT HEADED AND STARTED GETTING HEADACHES AND WE STOP USING OUR EXPLORE FOR OUR SAFETY AND IT'S KNOW JUST PARKED IN MY GARAGE.AND HAVEN'T USE IT ANYMORE.

Engine and Engine Cooling › Exhaust System
Filed Jan 31, 2018125,200 milesNC

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT WAS OVERCOME BY EXHAUST FUMES ENTERING THE VEHICLE. THE CONTACT BECAME EXHAUSTED AND HAD SEVERE HEADACHES. THE CONTACT UNDERWENT MEDICAL TESTS AT CARY MEDICAL GROUP (530 NEW WAVERLY PL #200, CARY, NC 27518, (919) 859-5955) FOR CARBON MONOXIDE POISONING. THE CONTACT WAS INFORMED THAT THE TESTS SHOWED ELEVATED LEVELS OF CARBON MONOXIDE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR INSPECTED. THE CONTACT STATED THAT AN APPOINTMENT WAS MADE WITH AN INDEPENDENT FACILITY TO PERFORM A CARBON MONOXIDE TEST ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 125,200.

Engine
Filed Jan 31, 2018NM

MY 2013 FORD EXPLORER XLT HAS BEEN TO THE REPAIR SHOP TWICE IN ORDER TO ADDRESS FORD RECALL 17NO3. TO THIS DAY, JANUARY 31, 2018, MY CO MONITOR PICKS UP HIGH READINGS (IN MY OPINION) FOR SUCH AN ENCLOSED SPACE OF A VEHICLE CABIN (12-43 PPM). I DRIVE A LOT FOR WORK AND AM BEING CONSTANTLY EXPOSED TO THESE FUMES. MY WIFE AND I ALSO HAVE A 1 YEAR OLD THAT WE REFUSE TO PLACE IN THIS CAR BECAUSE EVEN LOW LEVELS ARE MORE DANGEROUS TO HIM. THE READINGS OCCUR WHILE DRIVING AND ACCELERATING, ALSO WHEN THE VEHICLE IS ON RECIRCULATE. I'VE NOTICED THAT I GET HIGH READINGS OF CARBON MONOXIDE LEVELS AFTER STARTING THE VEHICLE OR EVEN JUST CHECKING THE VEHICLE PERIODICALLY THROUGHOUT THE DAY. AFTER GETTING INTO MY CAR FOR LUNCH, THE CAR WAS EVEN TURNED OFF AND I HAD A READING OF 43PPM ON MY MONITOR (WHICH I LEAVE IN THE CAR). THIS TELLS ME THAT TOXIC FUMES ARE LEAKING FROM THE EXHAUST INTO THE CABIN, EVEN WHEN THE CAR IS OFF, AND STAYING IN THE VEHICLE BECAUSE THINGS HAVE BEEN SEALED OFF DUE TO FORD'S "ATTEMPTS" AT FIXING THIS ISSUE. FORD EXPLORER, NOT JUST ME, CAN'T AFFORD TO PUT OUR HEALTH AT RISK WHILE FORD DENIES THERE'S A PROBLEM. CONSIDERING THAT CO IS ODORLESS, YOU DON'T NEED TO BE ABLE TO SMELL THE EXHAUST FUMES FOR CARBON MONOXIDE TO BE PRESENT IN GREAT AMOUNTS FOR ENCLOSED SPACES. THE PICTURE THAT I HAVE ATTACHED IS ONLY 1 OF AT LEAST 25 PICTURES AND VIDEOS I HAVE COMPILED TO MAKE MY CASE THAT FORD'S "ATTEMPT" TO FIX THIS ISSUE IS BEING IGNORED BY THEM.

Steering
Filed Jan 30, 201868,000 milesMO

DEADLY CONSEQUENCE INVOLVING POWER STEERING IN FORD EXPLORERS. THIS IS A "KNOWN ISSUE" THAT FORD CONTINUES TO HAVE ISSUES WITH. THE STEERING GOES OUT UNEXPECTEDLY, MAKES AWFUL NOISES AND MAKES IT HARD TO TURN. FORD HAD A RECALL ON THIS BUT MANY FOLKS CONTINUE TO HAVE ISSUES WITH POWER STEERING GOING OUT WHICH COULD LEAD TO SERIOUS EVENTS AND/OR TRAGEDY ON HIGHWAYS. FORD CUSTOMER SERVICE IS TRAINED TO TELL CUSTOMERS THAT ITS THEIR RESPONSIBILITY TO PAY THE $2,000 TO FIX IT. I AM FULLY CAPABLE AND OK WITH PAYING FOR CAR REPAIRS FROM WEAR AND TEAR BUT I DONT THINK POWER STEERING GOING OUT IN THOUSANDS OF CARS, MANY WITH MILES WELL BELOW 60,000 SHOULD HAVE THIS PROBLEM! FORD KEEPS HAVING TO UPGRADE THEIR SYSTEMS AND SOFTWARE BECAUSE THIS PART IS PROBLEMATIC. AT LEAST THEY COULD OFFER TO PAY FOR THE PART OR LABOR BUT IT IS EASIER FOR THEM TO HAVE THE NHTSA FORCE THEM TO DO IT THAN TO DO IT VOLUNTARILY. THUS, THEIR CUSTOMERS ARE LEFT HOLDING THE BAG. DISAPPOINTING.

Engine
Filed Jan 29, 201825,000 milesNC

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, AN UNKNOWN ODOR WAS DETECTED INSIDE THE VEHICLE ON THE DRIVER'S SIDE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND REPAIRS. THE CONTACT CALLED CROSSROADS FORD CARY (2333 WALNUT ST, CARY, NC 27518, (877) 280-8932) AND THE MANUFACTURER AND WAS INFORMED THAT THERE WAS AN ONGOING INVESTIGATION AND TO CONTACT NHTSA. THE FAILURE MILEAGE WAS 25,000.

Structure › Body
Filed Jan 29, 2018128,000 milesGA

MY 2013 EXPLORER HOOD WAS PEELING AND I HAVE TO HAVE IT REPAINTED. IT WAS RUSTING. ALSO I SMELL FUEL FUMES INSIDE THE VEHICLE, IT IS SO BAD, YOU HAVE TO STOP THE CAR AND GET OUT TO BREATH.

Structure › Body
Filed Jan 29, 201865,000 milesVA

PASSENGER SIDE WINDOW TRIM FLEW OFF WHILE DRIVING ON THE HIGHWAY AT APPRX 65-70 MPH.

Unknown or Other
Filed Jan 27, 201878,000 milesNM

BOUGHT THE VEHICULE ON 01/23/2018.STARTED TO SMELL EXHAUST WHILE DRIVING.AFTER DRIVING THE VEHICULE,I FEEL DIZZY,NAUSEOUS AND HAVE A BAD HEADACHE FOR ABOUT 6 HOURS.START TO FEEL BETTER WHEN I'M NOT DRIVING THE VEHICULE.HAVNT WENT TO DOCTOR FOR CARBON MONOXIDE POISONING YET.TAKING IT TO SERVICE DEPARTMENT ON MONDAY.

Fuel/Propulsion System
Filed Jan 25, 201860,000 milesMN

THERE IS A VERY PROMINENT FUEL SMELL IN THE CABIN OF THE CAR. THIS IS PREVALENT WHILE THE CAR IS RUNNING, AIR VENTS ARE TURNED ON, AND THE CAR IS EITHER STOPPED (SUCH AS IN TRAFFIC, STOPPED AT A TRAFFIC LIGHT, ETC) OR SLOWLY ROLLING. THE FUMES ARE SO BAD IT SOMETIMES BURNS MY EYES AND I HAVE TO SHUT OFF THE HEAT IN THE CAR SO IT WILL STOP CIRCULATING. THIS OCCURS REGARDLESS IF I AM ACCELERATING OR JUST DRIVING SLOWLY. I FIRST NOTICED THIS IN JUNE OF 2017. I HAVE RECENTLY BEEN GETTING DIZZY AFTER DRIVING THE VEHICLE AND HAVE 3 SMALL CHILDREN THAT I HAVE TO DRIVE AROUND IN IT.

Unknown or Other3 injured
Filed Jan 25, 201829,000 milesVA

I DROVE THIS VEHICLE CROSS COUNTRY, WHILE TOWING A TRUCK ON TRAILER, BACK WHILE TOWING A TRAILER, AND AGAIN WITH A U-HAUL FROM LAS VEGAS TO VIRGINIA (UP STEEP GRADES, AND THROUGH THE MOUNTAINS, ENGINE UNDER QUITE A LOAD, WHILE IN THE SUMMER, USING A/C) I GOT A HEADACHE AND NAUSEAU. MY DAUGHTER AND NEPHEW, WHO WERE PASSENGERS, DID AS WELL. I GOT SLEEPY BEHIND THE WHEEL (THIS DOESN'T HAPPEN TO ME AND HAS NEVER HAPPENED TO ME). YOU CAN SMELL THE EXHAUST. I INSTALLED A CARBON MONOXIDE DETECTOR, AND IT HAS GONE OFF TWICE. FORD HAS DONE SOME "FIXES" INCLUDING REPROGRAMMING A/C. WELL, IF YOU USE THE BUTTONS, INSTEAD OF THE TOUCH SCREEN, YOU CAN UNKNOWINGLY OVERRIDE THIS REPROGRAMMING. THEY DID NOT TELL ME THIS. I GO THROUGH THE GEARS IN THE MANUAL MODE AND DRIVE THIS HARD. YOU CAN STILL SMELL EXHAUST AND GET SYMPTOMS. BORROW A FIRE FIGHTERS "SNIFFER" AND DRIVE THE VEHICLE HARD AND WATCH THE READOUT. IT CANT POSSIBLY TAKE THIS LONG OR BE THAT DIFFICULT TO RESOLVE THIS INVESTIGATION. YOU CAN EVEN PUT A CARBON MONOXIDE DETECTOR IN THE VEHICLE AND WATCH-SIMPLE. GO THROUGH THE GEARS MANUALLY, RED-LINING THE VEHICLE YOU WILL GET THE SMELL AND SYMPTOMS. DRIVE THE VEHICLE HARD UP A STEEP GRADE, YOU WILL GET THE SYMPTOMS. TOW WITH THE VEHICLE UP A GRADE, YOU WILL GET THE SMELL AND SYMPTOMS, ALL WITH A/C ON RECIRCULATE. LESS SO WITH OUT IT BEING ON RECIRCULATE. THIS HAS HAPPENED FORM THE FIRST TRIP OF 09/07/2015 TO CURRENT.

Engine
Filed Jan 25, 201856,000 milesGA

WHEN VEHICLE IS UNDER ACCELERATION, THERE IS AN EXHAUST SMELL THROUGHOUT THE CABIN. FORD HAS ATTEMPTED TO CORRECT THE ISSUE, BUT THE EXHAUST SMELL REMAINS UNDER ACCELERATION.

Service Brakes
Filed Jan 24, 2018NM

BOTH OF MY REMOTE CONTROLS ARE NOT WORKING AT ALL AND HAVE TO BE PUTTING THE CONTROL IN THE LITTLE BOX TO GET MY VEHICLE STARTED AND CARBON MONOXIDE FUMES ARE PRESENT SO I STOP DRIVING MY VEHICLE FOR SAFETY PRECAUTIONS OF THE SMELL.

Steering
Filed Jan 23, 2018125,000 milesVA

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING COLUMN REQUIRED EXCESSIVE EFFORT TO OPERATE NORMALLY AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. BARTON FORD (1600 N MAIN ST, SUFFOLK, VA) DIAGNOSED THAT THE POWER STEERING RACK FAILED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000(STEERING) DUE TO THE MANUFACTURED DATE OF THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

Unknown or Other
Filed Jan 23, 201865,000 milesVA

DISTINCT SMELL OF EXHAUST LEAKING IN THE CAB SPACE WHEN THE VEHICLE IS IN OPERATION.

Steering
Filed Jan 23, 201889,000 milesGA

ELECTRIC ASSIST STEERING HAS STARTED TO FAIL. THIS CAUSES PERIODIC, SUDDEN LOSS OF STEERING ASSIST. WITHOUT ASSIST, THE STEERING IN VERY DIFFICULT TO MANAGE AND REPRESENTS A SAFETY ISSUE. THERE IS A RECALL, BUT FORD CLAIMS ALL PROBLEMS ASSOCIATED WITH THE RECALL WERE FIXED A FEW MONTHS PRIOR TO OUR BUILD DATE. APPARENTLY NOT. NOW THEY WANT 10% OF THE VALUE OF THE CAR FOR REPAIR.

Steering
Filed Jan 21, 2018101,000 milesIL

AFTER NORMAL STARTUP OF THE VEHICLE, POWER STEERING ASSIST FAULT AND SERVICE ADVANCE TRAC MESSAGES APPEARED ON THE INFO CENTER ON THE LEFT OF THE INSTRUMENT CLUSTER. TRACTION CONTROL LIGHT AND TRACTION CONTROL OFF LIGHT WERE BOTH ILLUMINATED. THE VEHICLE HAD NO POWER STEERING. IT WAS VERY DIFFICULT TO STEER HOWEVER THE PARKING LOT WAS SNOW COVERED MAKING IT SOMEWHAT EASIER. DRIVER WAS VERY STRONG AND ATHLETICALLY FIT SO THE DRIVER WAS ABLE TO MANEUVER IT THE 8 MILES TO THEIR RESIDENCE. CALLED THE DEALER, DEALER STATED THERE WAS A RECALL FOR THIS ISSUE BUT MY VEHICLE BUILD DATE WAS NOT WITHIN THE RANGE OF THE RECALL BUILD DATES, SO NO ASSISTANCE WAS OFFERED IN TERMS OF A RECALL. DEALER FURTHERMORE MADE THE REPAIRS TO THE VEHICLE WITH A GENUINE FORD PART PURCHASED BY THE OWNER, BUT INSTALLED BY THE DEALER SERVICE CENTER.

Structure › Body
Filed Jan 17, 2018MI

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WITHIN LESS THAN A WEEK OF OWNING THE VEHICLE, CARBON MONOXIDE ENTERED THE VEHICLE. THE DEALER (SKALNEK FORD, 941 S LAPEER RD, LAKE ORION, MI 48362, (248) 693-6241) STATED THAT THERE WAS A TSB THAT COULD BE PERFORMED ON THE VEHICLE. AN UNKNOWN PART WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THEY WERE UNABLE TO PROVIDE A SOLUTION. THE MANUFACTURER ISSUED THREE RECALLS ON THE FUEL SYSTEM. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Steering
Filed Jan 16, 2018MS

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE EPS FAILED TO FUNCTION WITHOUT WARNING AND CAUSED THE STEERING WHEEL TO TIGHTEN AND BECOME DIFFICULT TO TURN IN EITHER DIRECTION. THREE DEALERS (BELK FORD, (800) 696-4661), (HALLMARK FORD, (662) 563-7684), AND (METRO FORD, (662) 841-1000) WERE CALLED AND STATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL FOR THE EPS. THE MANUFACTURER ALSO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE EPS RECALL AND PROVIDED NO SOLUTION. THE CONTACT WAS EXPECTED TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Steering
Filed Jan 16, 201879,000 milesPA

POWER STEERING TO THIS VEHICLE SUDDENLY STOPPED. DASHBOARD LIT UP WITH A CAR AND SQUIGGLY LINE SIGNAL, INDICATING "SERVICE ADVANCE TRACK". PROBLEM IS, IF I WERE DRIVING ANY FASTER, I CLEARLY WOULD HAVE BEEN IN AN ACCIDENT! THANKFULLY, I JUST PULLED ONTO MY STREET SO MY MPH WAS 10. ADDITIONALLY, I HAD THE VEHICLE TOWED TO MIDAS (MY LOCAL SERVICER), ONLY TO RECEIVE A CALL THAT MY VEHICLE COULD ONLY BE SERVICED BY FORD DEALER DUE TO IT BEING THE "ELECTRIC POWER STEERING". I CONTACTED MY LOCAL FORD SERVICER, WHO COUNTERED ME WITH A $110 JUST LOOK AT MY VEHICLE FEE, WHICH WILL THEN BE ADDED TO WHAT EVER GOD KNOWS WHAT THEY ARE GOING TO CHARGE ME FEE. IF THIS MATTER IS ELECTRICAL IN NATURE, FORD DEFINITELY HAVE SOME EXPLAINING TO DO.

Steering
Filed Jan 12, 2018117,000 milesCA

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL JERKED AND BECAME DIFFICULT TO MANEUVER. THE ADVANCETRAC WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTO CENTER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED FUTURE FORD OF SACRAMENTO AT (916) 547-2285 (4625 MADISON AVE, SACRAMENTO, CA 95841) WHERE IT WAS CONFIRMED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 117,000.

Electronic Stability Control (esc)
Filed Jan 10, 201888,000 milesNC

I RECEIVED AN ERROR CODE ON MY 2013 FORD EXPLORER THAT STATED "CHECKS BRAKES" WHENEVER I MADE A LEFT OR RIGHT TURN. THE CAR WOULD ALSO DO A HARD JERK WHEN I TURNED AND IT WAS HARD TO DRIVE AT CERTAIN SPEEDS. WHEN I DID A VEHICLE CHECK, MY BRAKES WERE REGISTERING AS "OK". A COUPLE OF DAYS LATER, MY VEHICLE DID THE SAME THING WHEN I MADE A TURN. THIS TIME AFTER THE CHECK BRAKES WARNING LIGHT CAME ON, MY CAR COMPLETELY CUT OFF ON ME. I WAS ABLE TO RE-START IT BUT I WAS REALLY NERVOUS AND IMMEDIATELY TOOK IT TO THE FORD DEALERSHIP. I CONTACTED THE SERVICE DEPARTMENT THE NEXT DAY ON THE STATUS OF MY VEHICLE AND WAS TOLD THAT 40 DIFFERENT ERROR CODES CAME UP WHEN THEY DID A DIAGNOSTIC TEST. I WAS TOLD THAT MY CAR HAS A "STEERING GEAR ISSUE" AND TO REPLACE IT, I WILL HAVE TO PAY $1683.87. I WAS ABLE TO FIND COMPLAINTS ON THE 2013 FORD EXPLORER WITH THE SAME ISSUE. RECALL NUMBER 14V286000 DATED 20140529 FOR STEERING:ELECTRIC POWER ASSIST SYSTEM IS FOR 2011-2013 FORD EXPLORERS. THE RECALL STATES 'VEHICLES MANUFACTURED MAY 17, 2010, THROUGH FEBRUARY 28, 2012 MAY EXPERIENCE AN INTERMITTENT CONNECTION IN THE ELECTRIC POWER STEERING GEAR, WHICH CAN CAUSE A LOSS OF THE MOTOR POSITION SENSOR SIGNAL RESULTING IN A SHUT DOWN OF THE POWER STEERING ASSIST." I CONTACTED FORD HEADQUARTERS ABOUT THE RECALL AND WAS TOLD THAT MY CAR WAS MANUFACTURED AFTER THE RECALL DATE SO THE RECALL DOES NOT APPLY TO MY VEHICLE. I STATED THE MY VEHICLE IS HAVING THE SAME EXACT ISSUES AS THE RECALL ON THE SAME MAKE

Steering
Filed Jan 10, 201897,000 milesAL

POWER STEERING RANDOMLY GOES OUT LOCKING STEERING WHEEL. HAS HAPPENED SEVERAL TIMES IN THE PAST YEAR, EACH TIME HAS BEEN WHEN I'VE STARTED THE SUV AND ATTEMPTED TO TURN THE STEERING WHEEL, IT LOCKS AND DISPLAYS INDICATION LIGHT. TURNING OFF THE VEHICLE AND RESTARTING ALLOWS IT TO WORK PROPERLY AGAIN. LAST TIME IN DEC. 2017 IT LOCKED AS I WAS BACKING UP. USUALLY HAS ONLY OCCURRED WHILE VEHICLE IS PARKED AND I HAVEN'T ALREADY BEEN IN MOTION.

Steering
Filed Jan 9, 201860,000 milesAZ

ON TWO SEPARATE OCCASIONS WHILE IN PARK...THANK GOODNESS.. MY STEERING WHEEL LOCKED UP WHERE I COULD NOT TURN THE WHEEL RIGHT OR LEFT, OR JUST SLIGHTLY BECAUSE THE STEERING WHEEL WAS TO HARD TO TURN. THE THIRD OCCASION WAS WHILE DRIVING, VEHICLE IN MOTION, AND ALL OF A SUDDEN THE STEERING LOCKED UP AGAIN...LUCKILY I WAS ABLE TO PULL OVER AND RESTART THE VEHICLE AND THAT SEEM TO FIX THE ISSUE. TO ME THIS ISSUE SEEMS TO BE A MANUFACTURE DEFECT AND NOT A SIMPLY WEAR AND TEAR OF THE VEHICLE. I WILL BE GETTING THIS ISSUE FIXED SOON, AS NOT TO CAUSE AN ACCIDENT, HOWEVER I STRONGLY RECOMMEND THIS ISSUE BE LOOK INTO FOR THE MOST IMPORTANT REASON OUR SAFETY, BUT I ALSO DON'T THINK THAT WE THE CONSUMER SHOULD BE PAYING FOR FAULTY PRODUCTS BECAUSE SOMETHING WITH THE MANUFACTURE WAS NOT DONE RIGHT OR WAS NOT INSPECTED FURTHER. FIRST INCIDENT HAPPEN AROUND MAY OF 2017 TO CURRENT. *BF THE CONSUMER REQUESTED AN EXPLANATION AS TO WHY THE VEHICLE WAS NOT INCLUDED IN THE RECALL.*JS *TR

Steering
Filed Jan 9, 201859,000 milesIL

POWER STEERING WENT OUT SEVERAL TIMES WHILE DRIVING VEHICLE. ALL INCIDENCES HAPPENED WHILE THE VEHICLE WAS IN MOTION. FIRST WENT OUT WHILE IN REVERSE IN NOV OF 2017. COULD NOT STEER CAR. BRAKES APPLIED TO PREVENT HITTING A STATIONARY OBSTACLE. WAS IN A PARKING LOT. TURNED OFF. POWER STEERING ONCE AGAIN RESUMED. LATER DATE OF DECEMBER 2017 VEHICLE LOST STEERING IN TWO MORE INCIDENTS. BRAKE BEFORE HITTING OTHER VEHICLES PREVENTED CRASH. AFRAID TO DRIVE VEHICLE, USING ANOTHER. VEHICLE HAS APPROXIMATELY 59K MILES. TOOK VEHICLE TO FORD DEALERSHIP FOR INSPECTION. INSPECTION SHOWS POWER STEERING ASSIST FAILURE. RECOMMENDED TO REPORT TO FORD. VEHICLE NEEDS POWER STEERING GEAR ASSEMBLY. 2012 RECALL SHOWS THE SAME HAZARDOUS ISSUE. JANUARY 2018 SUBMITTED CLAIM TO FORD. DEALERSHIP ORDERING STEERING GEAR ASSEMBLY. CONTACTED FORD TO ASSIST WITH FINANCIAL END OF CLAIM. FORD RECALLED 2011-2012 VEHICLES WITH SAME PROBLEM. REQUEST ASSISTANCE WITH REPAIR AND FINANCIAL ASPECT. OWNER AFRAID TO DRIVE VEHICLE, FEELS THAT IT COULD GO OUT AT ANY TIME. GOING IN TO VICTOR FORD FOR THE REPAIR WILL SAVE RECEIPTS FOR FURTHER FORD INVESTIGATION AND RECALL.

Unknown or Other
Filed Jan 9, 2018128,000 milesOH

AS I WAS DRIVING MY CAR, OUT OF NOWHERE, MY DASH STARTED FLASHING THESE ERRORS/ISSUES/WARNINGS. THE CAR TO SEEM TO BE DRIVING NORMAL, SO I THINK. ALL OF A SUDDEN THE TERRAIN MANAGEMENT SYSTEM FAULT LIGHT APPEARS, DIAL NO LONGER WORKS TO GET 4 WHEEL DRIVE OR TRACTION CONTROL SYSTEM TO WORK, ABS LIGHT ON! RESEARCHING AND SEEING A LOT OF SAME ISSUES BUT AFTER DEALER LOOKING AT THE DIAGNOSTICS NOTHING TRULY WRONG? THIS SEEMS TO BE HAPPENING TO A LOT OF THESE MODELS.

Steering
Filed Jan 9, 201893,000 milesMN

AFTER TURNING ON MY 2013 FORD EXPLORER AFTER BEING STATIONARY THE POWER STEERING ASSIST FAULT WARNING LIGHT CAME ON MAKING THE CAR HARD TO STEER. AFTER BRINGING IT TO MY LOCAL FORD DEALER, THEY INFORMED ME THAT MY VEHICLE WAS NOT UNDER THE SPECIFIC RECALL AS THE OTHER 2013 FORD EXPLORERS FROM 2014, ALTHOUGH IT IS EXPERIENCING THE SAME ISSUE.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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