2013 Ford Explorer complaints

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING IN REVERSE, THE STEERING WHEEL BECAME DIFFICULT TO TURN. ON AUGUST 21, 2019, THE STEERING WHEEL ASSIST AND TRACTION WARNING INDICATORS ILLUMINATED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE STEERING WHEEL RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO WOOLWINE FORD-LINCOLN (LOCATED AT 3080 US 49, COLLINS, MS 39428, (601) 765-4461) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 72,000. *TR

LOSS OF POWER STEERING AT LOWER SPEEDS OR WHEN STATIONARY WITH THE STEERING LOCKING OUT AT HIGHER HIGHWAY SPEEDS CAUSING LOSS OF STEERING CONTROL

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE IGNITION SWITCH FAILED THREE MONTHS AGO. ALSO, WHILE IN A PARKING LOT DRIVING 12 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND FAILED TO SHIFT OUT OF GEARS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 158,000.

I OWN AT 2013 FORD EXPLORER SPORT. ON TWO SEPARATE OCCASIONS I HAVE TAKEN MY EXPLORER TO THE DEALERSHIP BECAUSE WE KEEP SMELLING EXHAUST WHEN WE ACCELERATE . THE DEALERSHIP HAS MADE ATTEMPTS TO REPAIR THE LEAK BUT AS OF TODAY IT'S STILL DOING IT. I CALLED FORD TODAY TO SEE IF HAS ANY MORE INFORMATION THEY COULD PASS ALONG TO REMEDY THIS PROBLEM AND THEY ONLY REFERRED ME BACK TO THE DEALERSHIP. THE SULFUR IS SO BAD SOMETIMES WE HAVE TO ROLL DOWN THE WINDOWS FOR FRESH AIR WHICH IS NOT ALWAYS GOOD WHEN THE WEATHER IS BAD. IT HAPPENS WITH THE AIR/HEAT IS ON AND WHEN IT'S NOT ON. I'M AT A LOSS NOW ON HOW TO GET THIS REPAIRED AS IT SEEMS NO ONE KNOWS EXACTLY WHAT IS CAUSING IT AND NO ONE IS TAKING OWNERSHIP OF THE PROBLEM.

2013 FORD EXPLORER SPORT - MY VEHICLE IS HAVING DANGEROUS STEERING ISSUES. MY VEHICLE IS APPEARS TO BE EXPERIENCING AN INTERMITTENT POWER STEERING FAILURE. WHILE DRIVING THE VEHICLE AT ANY SPEED THERE APPEARS TO BE STEERING LOSS. THERE ALSO APPEARS TO BE LOSS OF STEERING WHEN AT DIFFERENT STEERING ANGELS. IT APPEARS TO SHUT DOWN THE POWER THAT IS BEING SENT TO THE POWER STEERING ASSIST. THIS FAULT HAPPENS WHEN IN ANY LOCATION, HIGHWAY, PARKING LOT, LOCAL STREET, CITY STREET, ETC. THE ISSUE HAPPENS RANDOMLY AT ALL SPEEDS AND SOMETIMES WHEN THE VEHICLE IS STATIONARY. THE MOST DISCOURAGING ASPECT OF THIS PROBLEM WITH THE VEHICLE IS THAT FORD HAD RECOGNIZED THE SAME EXACT PROBLEM WITH THE SAME MAKE AND MODEL VEHICLE OF MINE, THAT WERE ONLY BUILT JUST MONTHS BEFORE MINE. IT IS ALSO DISAPPOINTING TO SEE THAT FORD IS NOT EVEN LOOKING INTO THE ISSUE (AS TOLD BY CUSTOMER CARE REPRESENTATIVE IN THE PHILIPPINES).

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT WAS MAKING A RIGHT TURN INTO THE DRIVEWAY, THE POWER STEERING SUDDENLY MALFUNCTIONED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION AND THE SERVICE POWER STEERING MESSAGE DISPLAYED. THE VEHICLE WAS TOWED TO FRENCHIES FORD (216 EAST ORVIS ST, MECCENA, NY) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY AND STEERING SHAFT WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE THIRD ROW SEATS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FRONTIER FORD (3701 STEVENS CREEK BLVD, SANTA CLARA, CA 95051, (408) 241-1800) WHERE IT WAS DIAGNOSED THAT THE SEAT MOTOR AND SEAT HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. AN ENGINEER WAS INFORMED ABOUT THE FAILURE, BUT NO ACTION WAS TAKEN. THE VEHICLE WAS TAKEN TO SUNNYVALE FORD (650 E EL CAMINO REAL, SUNNYVALE, CA 94087, (408) 215-9949), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 67,000. THE VIN WAS INVALID.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT WAS REVERSING OUT OF HIS DRIVEWAY, THE STEERING WHEEL SEIZED. THE CONTACT ATTEMPTED TO TURN THE STEERING WHEEL RIGHT TO LEFT AND NOTICED A VERY LOUD ABNORMAL, WINDING NOISE. ALSO, THE POWER STEERING WARNING INDICATOR ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE ELECTRIC RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. TERREBONNE FORD LINCOLN (339 ST CHARLES ST, HOUMA, LA 70360, (985) 876-5100) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

VEHICLE HAS BEEN THROUGH 4 STEERING RACKS EACH TIME IT IS REPLACED THE VEHICLE HAS LEFT THE SERVICE SHOP ONLY TO RETURN IN LESS THAN 24 HOURS. STEERING TIGHTENS UP RENDERING THE VEHICLE ALMOST IMPOSSIBLE TO DRIVE. DASHBOARD DISPLAYS WARNINGS SUCH AS POWER STEERING FAILURE, SERVICE POWER STEERING, POWERTRAIN LOCK, ETC. THIS HAPPENS WHILE DRIVING. ONCE I WAS ON A BACK ROAD, ONCE ON A HIGHWAY AND ONCE ON A SERVICE ROAD JUST MILES FROM THE DEALERSHIP

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 50 MPH, A DEER JUMPED OUT IN FRONT OF THE VEHICLE AND LEFT THE CONTACT NO TIME TO BRAKE CAUSING THE VEHICLE TO CRASH INTO THE DEER. THE DEAR WAS STUCK IN THE GRILL FOR A FEW SECONDS. THEN THE DEAR LOOSENED ITSELF AND RAN OFF. THE AIR BAGS DID NOT DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN AFTER THE CRASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A LOCAL INDEPENDENT MECHANIC WHERE AN ESTIMATE ON THE COSMETIC REPAIRS WERE PENDING. THE VEHICLE WAS NOT REPAIRED AS OF YET. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

FRONT SWAY BAR LINKS HAVE BEEN KNOCKING OVER 1 YEAR AGO. AT THE TIME MY CAR WAS ONLY 5 YEARS OLD. AT FIRST THE FORD DEALERSHIP THEY THOUGHT IT WAS VALVE BODY IN THE SUSPENSION THE FIRST TIME THEY CHECKED. EXPLORER WAS JERKING WHEN I SLOWED DOWN TO A STOP. THE SECOND TIME I TOOK IT IN THEY SAID IT WAS THE THROTTLE BODY. THEY REPLACED THAT BECAUSE I COMPLAINED THAT I HAVE HAD SO MANY PROBLEMS WITH A 5 TO 6 YEAR OLD CAR. ONLY HAS 77,000 MILES ON IT.

I PURCHASED THIS VEHICLE AND IT CONSTANTLY FLOODS INSIDE THE VEHICLE WHEN IT RAINS OR I GO THROUGH AN AUTOMATIC CAR WASH. THIS HAS BEEN OVER 3 YEARS OF ME PAYING PEOPLE TO BLOW OUT SUN ROOF. TO NO AVAIL. I DRIVE AND WATER CONSTANTLY POURS FROM THE CEILING CONSOLE, SEATBELT HOLES ON EITHER SIDE OF THE CAR AND FROM UNDER THE DASHBOARD AREA. ALMOST 6 TO 8 INCHES DEEP OF WATER AT TIMES. I HAVE TO DRIVE WITH TOWELS ON MY LAP AND SHOWER CURTAINS ON THE FLOORS. MY INSURANCE COMPANY IS NO HELP, NEITHER IS DEALERSHIP OF PURCHASE.

THE ELECTRONIC POWER STEERING SUDDENLY BECAME INOPERABLE WHILE DRIVING

TRANSFER CASE LEAK AND FAILURE AT ~76000 MILES. NO APPARENT CAUSE. LEAK CREATES BURNING SMELL IN CABIN OF VEHICLE

I HAVE A 2013 FORD EXPLORER AND HAVE BEEN RECENTLY EXPERIENCING RANDOM, DANGEROUS STALLS DUE TO A FAULTY THROTTLE BODY. I HAVE HAD THE THROTTLE BODY CLEANED TWICE AND IT CONTINUES TO FAIL, LEAVING OUR CAR IN A "LIMP-HOME MODE" IN DANGEROUS ROAD CONDITIONS. IT USUALLY STALLS WHEN ACCELERATING FROM A LOW IDLE POSITION, SUCH AS SITTING AT A STOPLIGHT AND THEN ACCELERATING. HOWEVER, IT HAD ALSO STALLED WHILE TRAVELING HIGHER SPEEDS AND THEN ACCELERATING. ONCE I PULL OFF THE ROAD, THE CAR ENGINE SHAKES VIOLENTLY UNTIL I'M ABLE TO PUT IN PARK AND THEN TURN THE IGNITION OFF. AFTER A FEW SECONDS THE ENGINE WILL USUALLY RESTART AT NORMAL IDLE AND PROPER ENGINE FUNCTION IS RESTORED UNTIL THE NEXT THROTTLE BODY FAILURE.

VEHICLE LOSES POWER WHEN ACCELERATING UP HILL OR ON FLAT SURFACE. TAKE OFF POWER IS DIMISHED AND VEHICLE WILL SOMETIMES DIE UNEXPECTEDLY WHEN ACCELERATING.

FRONT MANIFOLD CRACK THAT IS ALLOWING EXHAUST FUMES TO ENTER THE VEHICLE.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE ACCELERATING FROM A STOP, THE POWER STEERING FAILED AND THE POWER STEERING ASSIST WARNING INDICATOR FLASHED. COOK COUNTY FORD (1000 S HUTCHINSON AVE, ADEL, GA 31620, (229) 896-7411) WAS CONTACTED AND STATED THAT DIAGNOSTIC TESTING WOULD BE NEEDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 125,000. *TT

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT NOTICED THAT THE WINDSHIELD MOLDING SEALANT DETACHED FROM THE VEHICLE WITHOUT WARNING. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

POWER STEERING FAILED WHILE DRIVING ON A CITY STREET.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CLIMATE CONTROL TEMPERATURE REMAINED AT THE HIGH HEAT SETTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO APPLE FORD OF LYNCHBURG (2113 LAKESIDE DR, LYNCHBURG, VA 24501, (434) 385-5012) WHERE IT WAS DIAGNOSED THAT THE FRONT CONTROLS INTERFACE MODULES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS223-28019. THE FAILURE MILEAGE WAS APPROXIMATELY 149,121. CONSUMER STATED IN MY ATTEMPTS TO CUT OFF THE HEAT (IT WAS A 95* DAY) FROM BLOWING, I ALMOST HIT A CEMENT GIRDER. THIS WAS ONLY 1 OF MANY TIMES THAT THIS HAPPENED. THE HEAT WOULD CUT OFF. ____ THIS CREATED A DANGEROUS SITUATION _____. SINCE-FORD GAVE ME A COMPARABLE VEHICLE TO DRIVE AND THE REPAIRS HAVE NOW BEEN MADE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

WHILE DRIVING THE CARE BEGINS TO SLOW DOWN EVEN THOUGH I AM HITTING THE ACCELERATOR AND EVENTUALLY COMES TO A COMPLETE STOP WHERE I HAVE TO PULL OFF THE SIDE OF THE ROAD AND TURN OFF THE CAR AND RESTART. THEN I WILL START DRIVING AND IT WILL HAPPEN AGAIN. IN A 10 MINUTE DRIVE THE OTHER DAY IT TURNED OFF 3 TIMES. HAVEN'T DRIVEN THE CAR IN OVER A WEEK BECAUSE I'M SCARED IT WILL HAPPEN TO ME AND CAUSE AN ACCIDENT.

WHEN DRIVING THE STEERING BECAME IMPOSSIBLE FOR MY WIFE TO STEER THE CAR. POWER STEERING ASSIST LIGHT CAME ON ALONG WITH ADVANCE TRAC LIGHT. THIS HAPPENED ON 2 SEPARATE OCCASIONS. THE FIRST TIME WE WERE TRAVELING DOWN A HIGHWAY AND THE SECOND TIME SHE WAS PARKING IN THE GARAGE. SHE WAS UNABLE TO PARK THE CAR STAIGHT IN THE GARAGE. WE TOOK THE CAR TO HERMAN FORD IN LUVERNE, MN TO BE REPAIRED. WE WERE TOLD THE PROBLEM IN THE STEERING GEAR. THROUGH MY RESEARCH FORD HAS RECALLED OTHER EXPLORERS WITH THE SAME PROBLEM. FORD IS TELLING ME THAT MY CAR DOES NOT FALL UNDER THE RECALL. THIS PROBLEM CREATES A DANGEROUS SITUATION WHEN IT OCCURS.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT IT BECAME DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. FERRARIO AUTO TEAM (LOCATED AT 2472 CORNING RD, ELMIRA, NY 14903, (855) 468-5337) WAS CONTACTED BY PHONE AND STATED THAT THERE WERE NO RECALLS. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 50 MPH ON THE EXPRESSWAY, THE VEHICLE ACCELERATED INDEPENDENTLY TO 60 MPH. THE CONTACT DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. ALSO, THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT WAS CLOSE TO HER RESIDENCE AND WAS ABLE TO DRIVE HOME. THE VEHICLE WAS TAKEN TO BEACH FORD (2717 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, (757) 486-2717) WHERE THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK WHEN THE WRENCH WARNING ICON ILLUMINATED AGAIN. IN ADDITION, WHILE DRIVING ON THE EXPRESSWAY, THE VEHICLE SLOWED DOWN, FAILED TO ACCELERATE, AND SHOOK. THE WRENCH WARNING ICON ILLUMINATED AGAIN. THE CONTACT WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO BEACH FORD, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED FOUR TIMES. THE CONTACT STATED THAT SHE JUST PURCHASED THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

WHEN TRAVELING LONG DISTANCES, USUALLY OVER AN HOUR, THE WARNING FOR POWER STEERING AND SERVICE ADVANCE TRAC COMES ON. THE POWER STEERING WILL LOCK UP AND WILL BE DIFFICULT TO DRIVE AFTER VEHICLE HAS BEEN PARKED AND ONCE ITS STARTED BACK UP AGAIN.

DOES NOT SHOW UP IN PARK WHEN IN PARK. IF THE IN PARK IS NOT LIT UP IT WILL LEAVE RELAYS WILL BE LEFT OPEN AND RUN DOWN BATTERY.HAVE LOOKED ON LINE AND THERE HUNDREDS OF THOUSANDS OF THIS ISSUE ON MULTIPLE DIFFERENT VEHICLES.

THE MOLDING ON THE DRIVERS SIDE OF THE WINDSHIELD SUDDENLY DETACHED AND FLEW OFF DURING TRAVEL. THIS ACTUALLY HAPPENED 2 YEARS AGO AND WE REPLACED THE PART ($200) AND INSTALLED IT OURSELVES. WELL GUESS WHAT HAPPENED AGAIN? THE PASSENGER SIDE MOLDING DETACHED AND FLEW OFF DURING TRAVEL THIS TIME. BOTH TIMES THIS OCCURRED AT FREEWAY SPEEDS. NOW I KNOW FOR SURE IT'S A FAULTY PART AND NOT A FLUKE. I AM SUPER FRUSTRATED THAT I HAVE TO COVER THE COST OF THIS A SECOND TIME. ALSO TO HAVE PIECES OF YOUR VEHICLE FLYING OFF AND POTENTIALLY HITTING OTHER VEHICLES WHO ARE ALSO TRAVELING FREEWAY SPEEDS IS A HUGE SAFETY RISK. NOT TO MENTION IT MAKES THE VEHICLE LOOK REALLY UGLY. I AM FILLING THIS FORM OUT AT WORK AND AM UNABLE TO UPLOAD A PHOTO, BUT IF YOU GOOGLE FORD EXPLORER WINDSHIELD MOLDING ISSUES YOU WILL SEE EXACTLY WHAT I AM REPORTING IS NOT AN UNCOMMON OCCURRENCE.

TRANSFER CASE LEAK AND FAILURE AT 82755 MILES. NO APPARENT CAUSE. CAR LURCHED FORWARD TWICE AND ALMOST HIT VEHICLES IN FRONT OF CAR

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE INSTRUMENT PANEL WAS BLANK AND INOPERABLE. THE VEHICLE WAS TAKEN TO MEL HAMBELTON FORD (11771 W KELLOGG AVE, WICHITA, KS 67209, (316) 462-3673), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 145,343.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE WAS CRACKED AND FUEL WAS LEAKING UNDERNEATH THE VEHICLE. CAUSEWAY FORD LINCOLN (375 NJ-72, STAFFORD TOWNSHIP, NJ 08050, (609) 597-8083) CONFIRMED THE FAILURE AND STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE DEALER WAS CURRENTLY REPAIRING THE VEHICLE. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 78,000.

MY BLUTOOTH PAIRING WITH IPHONE WAS COMPROMISED BY SOMEONE OTHER THEN ME. IT WOULDNT LET ME LISTEN TO BLU TOOTH ON MY PHONE. WHEN IT DID LET ME LISTEN THE MUSIC THAT ONCE SOUNDED GOOD NOW NO MATTER WHAT I DID IT SOUNDED HORRIBLE. ANOTHER THING I NOTICED WAS THE PERFORMANCE SEEMED TO BE GREATLY INCREASED WITH POOR MPG AND THEN AFTER AWHILE AND STILL IS THIS WAY THERE IS A LACK OF PERFORMANCE AND THE MOTOR HAS A COMPLETELY WEIRD SOUND SINCE THIS STARTED HAPPENING. I FORGOT TO MENTION I HAD PREVIOSLY HAD MY PHONE CONNECTED THRU THE SYNC APP AND IT HAD SOME NICE FEATURES I WAS USING UNTIL ALL THIS UNEXPLAINABLE THINGS STARTED HAPPENING. ONCE I NOTICED THE VOLUME ON THE RADIO WAS ALL THE WAY UP THE NEXT TIME I HAD ENTERED MY VEHICLE. AND IT SEEMED LIKE IN 2017 IT WOULD ONLY HAPPEN WHEN I WAS NOT FAR FROM MY HOUSE AND AS TIME WENT ON IT SEEMED LIKE THEY COULD CHANGE SETTINGS NO MATTER WHERE I WAS. I WOULD PROGRAM SYNC SETTINGS AND BEFORE YOU KNOW IT SYNC IS DOING EXCATLY WHAT I HAD TURNED OFF. THERE WAS A COUPLE OTHER THINGS I WROTE DOWN BACK WHEN THEY HAPPENED THAT I NEED TO FIND AND THEN I CAN REPORT BACK.

DRIVING THE CAR SATURDAY THE 20TH OF JULY, RUNNING REGULAR ERRANDS, THE CAR WAS FINE. WOKE UP SUNDAY MORNING TO GO TO CHURCH AND THE STEERING STARTED GRINDING WHEN I TURN THE WHEEL. TOOK IT TO THE MECHANIC AND HE SAID IT WAS THE STEERING GEAR AND ONLY FORD CAN FIX THAT, BUT WHO HAS 1600.00.

PILLARS FLYING OFF CAR AND POWER TRANSFER UNIT NOT WORKING

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. SHORTLY AFTER THE CONTACT PURCHASED THE VEHICLE, THE EPS WARNING INDICATOR FLASHED, INDICATING A POWER STEERING FAILURE. WILSON FORD LINCOLN (328 MAIN ST, LOGAN, UT 84321) SCHEDULED A DIAGNOSTIC APPOINTMENT FOR AUGUST 5, 2019. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS THE RECALL CAMPAIGN. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE12017 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.

WHILE TRAVELING IN A FORWARD DIRECTION ON A CITY STREET, AN ALERT FOR POWER STEERING MALFUNCTION APPEARED. A FEW SECONDS LATER, THE POWER STEERING SYSTEM COMPLETELY FAILED AND THE STEERING LOCKED UP. I WAS UNABLE TO TURN THE STEERING WHEEL LEFT OR RIGHT. A QUICK RESEARCH OF THE FORD EXPLORER POWER STEERING RESULTED WITH A LARGE FORUM OF PEOPLE WITH SAME PROBLEM. THE DEALER MY VEHICLE WAS TAKEN TO STATED I WAS THE SECOND ONE IN A WEEK. A RECALL WAS DONE FOR THIS SPECIFIC ITEM WAS DONE, BUT FOR ALL WHEEL/4 WHEEL DRIVE ONLY. I FEEL THIS PARTICULAR PRODUCT IS UNSAFE, ESPECIALLY SINCE THE VEHICLE WAS IN MOTION.

OVER THE PAST YEAR OR SO, THE PAINT ON THE HOOD OF MY EXPLORER HAS BEEN BUBBLING AND PEELING ALONG THE PERIMETER. WE BROUGHT IT TO OUR LOCAL FORD DEALERSHIP. THEY TOOK PICTURES AND CONTACTED THE FORD HEADQUARTERS. THE LOCAL DEALERSHIP WAS TOLD, BECAUSE MY VEHICLE IS NO LONGER UNDER WARRANTY, THEY CAN'T HELP. AS I RESEARCHED THE ISSUE TO SEE IF OTHERS WERE HAVING THE SAME PROBLEM, I FOUND MANY COMPLAINTS, LAWSUITS PENDING, AND ARTICLES WRITTEN ABOUT THIS SAME ISSUE. I WENT THROUGH THE PROPER CHANNELS, CONTACTED FORD CUSTOMER SERVICE ONLINE AND THROUGH MESSENGER, BUT STILL HAVE BEEN TOLD IT IS NOT FORD'S FAULT. I TAKE VERY GOOD CARE OF MY VEHICLES AND HAVE ALWAYS PURCHASED VEHICLES FROM FORD. MY 2013 FORD EXPLORER LOOKS LIKE NEW FROM THE INSIDE. THE OUTSIDE LOOKS FINE, AS WELL, EXCEPT THE HIDEOUS HOOD PERIMETER. THE HOOD IS EMBARRASSING, PERIOD. I DON'T DESERVE THE POOR SERVICE I AM GETTING FROM THE ENTIRE FORD COMPANY. THE FACT THAT IT IS NO LONGER UNDER WARRANTLY SHOULDN'T MATTER WITH THIS ISSUE. THE PAINT SHOULD NOT BE BUBBLING AND PEELING LIKE THIS. SOMEONE AT FORD IS TO BLAME OR WHOEVER IS IN CHARGE OF THE HOOD/PAINT/MATERIAL TO MAKE THE HOOD. I WILL KEEP FIGHTING UNTIL FORD PAYS TO HAVE MY HOOD REDONE. I HAVE CONTACTED ZESTAR, THE FORD CEO, PRESIDENT, ETC. AND A DETROIT FREE PRESS JOURNALIST WHO WROTE ABOUT FORD'S TRANSIMISSION DECEITFUL COVERUP. I AM NOT ASKING FOR ANYTHING MORE THAN TO HAVE THE HOOD OF MY CAR FIXED. THIS IS RIDICULOUS. **IN THE UPLOADED FILE BELOW, IT A

WHILE OPERATING 2013 FORD EXPLORER ON HIGHWAY AT APPROXIMATELY 30 MPH THE RIGHT WHEEL SUDDENLY TURNED 45 DEGREES RIGHT CAUSING THE VEHICLE TO UNEXPECTEDLY VEER TO RIGHT TOWARDS CURB AND PEDESTRIAN WALKWAY. A VISUAL INSPECTION SHOWED THE OUTER TIE ROD DISCONNECTED FROM OUTER TIE ROD CONNECTOR WITHOUT WARNING. MECHANIC DETERMINED THE MALE THREAD ON OUTER TIE ROD "WORKED" IT'S WAY OUT OF THE FEMALE OUTER TIE ROD CONNECTOR. THE METAL THREADS ON THE END OF THE TIE ROD WERE STRIPPED ALLOWING OUTER TIE ROD AND TIE ROD CONNECTOR TO SLIDING IN AND OUT FREELY WITHOUT ANY ROTATION(LOOSENING/TIGHTENING) OF TIE ROD END. FORTUNATELY NO PERSONAL INJURY WAS SUSTAINED BY ANYONE INVOLVED. AT TIME OF THE INCIDENT THE VEHICLE HAD APPROXIMATELY 40,000 MILES AND WAS IN EXCELLENT CONDITION RECEIVING REGULAR SERVICE. I BELIEVE THE OEM EQUIPMENT ON THE VEHICLE IS DEFECTIVE AND RUNS THE RISK OF SERIOUS INJURY OR DEATH IF IT WERE TO FAIL AT HIGHWAY SPEED. I CONTACTED FORD CUSTOMER SERVICE TO EXPLAIN INCIDENT AND THEY SIMPLY STATED THE VEHICLE WAS OUT OF WARRANTY. THEY DID NOT SEEM TO BE INTERESTED IN THE DETAILS OF MECHANICAL FAILURE AS THEY DID NOT CONNECT ME WITH A TECHNICIAN. CUSTOMER SERVICE REPRESENTATIVE TOLD ME IF THEY WOULD MARK IT AS A SIMPLE TIE ROD FAILURE AND IF ENOUGH PEOPLE "COMPLAIN" THEY WOULD CONTACT ME. OUT OF ABUNDANCE OF CAUTION I REPLACED BOTH LEFT AND RIGHT TIE RODS AND TIE ROD ENDS TO PREVENT FURTHER FAILURE. REPAIRS COST INCLUDING LABOR EXCEEDED $750 PHOTOS OF FAILED PARTS ATTAC

THE STEERING BECAME SO BAD IT WAS NOT SAFE TO DRIVE AND COULD EASILY HAVE CAUSED A BAD ACCIDENT. I DID NOT LET MY WIFE DRIVE IT. LOCAL AUTO REPAIR SHOP SAID IT IS AN ELECTRICAL ISSUE IN THE STEERING SO I DROVE IT UNSAFELY TO FORD DEALER WHO TOLD US IT IS AN ISSUE WITH THE STEERING GEAR. THIS SHOULD NOT HAPPEN IN A 2013 VEHICLE WITH A LITTLE OVER 100K MILES

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). GULLO FORD OF CONROE (LOCATED AT 925 INTERSTATE 45 S, CONROE, TX 77301, (281) 367-0000) STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I AM WRITING THIS LETTER IN REGARDS TO MY 2013 FORD EXPLORER XLT. I'VE NOTICED A FAST ACTING PAINT FLAW THAT IS GROWING IN CRITICALITY, AND IS GROWING INCREASINGLY FRUSTRATING EACH DAY! WHEN I PURCHASED THE VEHICLE, THIS WAS NOT RECOGNIZABLE TO THE EYE OBVIOUSLY, AS I WOULDN'T HAVE PURCHASED THE VEHICLE OTHERWISE. CURRENTLY, THE PAINT IS BUBBLING UP AROUND THE ENTIRE EDGE OF THE HOOD. ON 7/14 ONE OF THOSE BUBBLES OF PAINT FLAKED OFF, WHICH WILL NOW LEAD TO OTHER MAJOR ISSUES WITH THE PAINT AND LOOK OF, NOT ONLY THE HOOD, BUT ESSENTIALLY THE ENTIRE CAR. AT THIS POINT I'VE BEEN FORCED TO DISCONTINUE TAKING THIS VEHICLE THROUGH THE CAR WASH (TOUCH OR NO TOUCH), AS MORE PAINT WILL FLAKE OFF. NOT ONLY THAT, I AVOID THE AREAS WHEN I WASH AND WAX THE VEHICLE BY HAND. IF WHAT FORD'S SLOGAN RINGS TRUE (BUILT FORD TOUGH), THEN I MUST SAY, THAT I'M PERFECTLY FINE WITH DOING BUSINESS ELSEWHERE, AS THIS PAINT JOB IS FAR FROM TOUGH, IT'S ROUGH! I PRIDE MYSELF IN BEING A HARD WORKING CONSUMER, AND WHEN I TAKE THE PLUNGE TO SPEND THIS AMOUNT OF MONEY TO PURCHASE A PRODUCT, I WANT TO STEP BACK AND BE PROUD OF IT, AND THE HARD WORK THAT IT TOOK TO BE IN A POSITION TO MAKE THIS KIND OF PURCHASING DECISION. I WOULD ALSO EXPECT A SENSE OF PRIDE FROM THE COMPANY'S PERSPECTIVE TO STAND BY YOUR PRODUCT, AND THAT IS PRECISELY WHY I'M WRITING THIS COMPLAINT LETTER.

MY 2013 EXPLORER LOSSES POWER STEERING DUE TO MECHANICAL MALFUNCTIONING WHILE DRIVING THE CAR. IT WAS DISCOVERED THE ELECTRONIC POWER STEERING SYSTEM HAD FAILED DUE TO OVERHEATING. ACCORDING TO THE DEALER, MY VEHICLE WAS EXCLUDED FROM THE RECALL 14V286000 WHICH WAS NOTED MAY 29, 2014. I REPAIRED THE CAR AT THE COST $2,600.00. I CONTINUE TO HAVE ISSUES WITH THE POWER STEERING.

POWER STEERING FAULT TWICE WHEN MAKING SHARP TURN

TAKARA RECALL THE HOOD OF MY 2013 FORD EXPLORER HAS A CORROSION ON IT. PAINT IS PEELING AND BUBBLING. THE ALUMINUM HAS A POWDER LOOK TO IT AND IS WEEK. AFTER TIME HOOD COULD COME UNLATCHED DO TO ALUMINUM CORROSION. FORD IS AWARE OF PROBLEM BUT WON'T FIX OUT SIDE OF 3/36000 MILE WARRANTY.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE PULLING INTO A PARKING SPACE AND MAKING A RIGHT TURN, THE ENGINE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. DURING THE FAILURE, THE POWER STEERING SUDDENLY BECAME INOPERABLE AND THE STEERING WHEEL WAS DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 56,000.

DRIVING DOWN THE EXPRESSWAY GOING 75MPH WHEN WE GOT A POWER STEERING FAULT ERROR. WE LOST ALL POWER STEERING AND TRACTION CONTROL. VERY SCARY WITH OUR 3 SMALL CHILDREN IN THE CAR IN THE MIDDLE OF THE EXPRESSWAY. CALLED FORD AND WAS TOLD THAT WHILE THERE WAS A RECALL FOR THIS ISSUE, OUR VIN WAS NOT INCLUDED. DOESN'T MAKE ANY SENSE SINCE IT IS THE EXACT SAME ISSUE THAT MODELS UNDER THE RECALL ARE EXPERIENCING. FORD NEEDS TO ADDRESS THIS ASAP. WE PULLED OVER, TURNED OFF AND RESTARTED THE VEHICLE AND THE FAULT WENT AWAY AND WE REGAINED POWER STEERING. THANKFULLY THERE WAS NOT MUCH TRAFFIC OTHERWISE WE COULD HAVE BEEN SERIOUSLY INJURED IN AN ACCIDENT.

MALFUNCTION REGARDING "STEERING ASSIST FAULT" KEEPS SHOWING UP. LOSS OF POWER STEERING ALL OF THE SUDDEN THAT ALMOST RESULTED IN A CRASH. I SEE RECALLS ABOUT STEERING ASSIST FAULT BUT MINE IS NOT LISTED. IT HAS HAPPENED IN MOTION AND WHEN FIRST STARTING UP THE VEHICLE.

THE "DOOR AJAR" WARNING CONTINUES TO APPEAR AFTER DRIVER DOOR IS SHUT. ONCE THE CAR IS IN MOTION AND COMES TO A STOP, THE WARNING WILL AUDIBLY BEEP AND DISPLAY A MESSAGE TO SHIFT TO PARK, THUS DISTRACTING THE DRIVER. THE WARNING PREVENTS THE DOME LIGHTS WAS SHUTTING OFF UNTIL THE CAR IS IN MOTION. ALL OF WHICH IS A DRAIN ON THE CAR BATTERY. ISSUE APPEARS TO BE A FAULTY CAR DOOR SENSOR. I'VE CLEANED IT, BUT IT ONLY OFFERED A TEMPORARY FIX.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING ASSIST MALFUNCTIONED, WHICH NEARLY CAUSED A CRASH. PARADISE FORD (1360 W KING ST, COCOA, FL 32922, (888) 379-8533) STATED THAT THERE WAS NO RECALL ON THE VEHICLE AND SUGGESTED THAT THE POWER STEERING ASSIST WAS FAULTY. AN INDEPENDENT MECHANIC PROVIDED A SECOND OPINION AND REACHED THE SAME DIAGNOSIS. THE MANUFACTURER ALSO STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL OR EXTENDED WARRANTY. THE FAILURE MILEAGE WAS 92,000.

SOMETIMES THE STEERING LOCKS UP EVEN WHEN MOVING HAVE TO SHUT DOWN ENGINE WAIT A MINUTE AND RESTART TO GET SOME POWER STEERING RE-ACTIVATED