2013 Ford Explorer complaints

THE DRIVER CAR DOOR LATCH BROKE OFF AND DRIVER DOOR DOESN'T CLOSE PROPERLY. THE DOOR FLYS OPEN WHILE IN MOTION ESPECIALLY ON TURNS AND I HAVE TO HOLD IT CLOSED WITH ONE HAND WHILE TRYING TO DRIVE WITH MY ONLY OTHER HAND. CANNOT GET IN OR OUT OF THE VEHICLE! I HAVE TO CLIMB IN THROUGH THE PASSENGER OR BACK SEAT TO PUSH THE DOOR FULLY OPEN SO I CAN GET IN TO DRIVE. THE DOOR AJAR LIGHT STAYS ON AND THE DOOR CAN OPEN WHILE IN MOTION. FORD SAID THE RECALL HAS EXPIRED 7/2020 AND REFUSES TO FIX MY CAR DOOR HANDLE, VERY DANGEROUS SITUATION I WANT TO SELL THIS VEHICLE AND THE NEW OWNER WILL THEN BE IN DANGER HOWEVER FORD REFUSES TO COVER THIS DEFECT WITH THEIR DOOR HANDLES THAT ALREADY HAD A RECALL ON IT. PLEASE HELP ME MAKE OTHERS AWARE OF THIS DANGEROUS SITUATION AND ANY NEW CAR OWNERS WHO WILL HAVE THE SAME ISSUE. THIS IS A KNOWN ISSUE WITH THIS YEAR FORD EXPLORER AND THEY REFUSE TO FIX IT AND COVER THE EXPENSE TO FIX WHEN IT WAS PART OF A RECALL THAT 'EXPIRED'. I'M SCARED I MAY FLY OUT OF THE DOOR WHILE DRIVING AND GET HURT OR RUN OVER BY ANOTHER VEHICLE BECAUSE THIS DOOR WON'T CLOSE SECURELY.

RANDOM REAR WINDOW EXPLODING. CAR HAD NO CHIPS OR DAMAGE TO REAR WINDSHIELD. THE CAR HAD BEEN PARKED FOR LONG PERIODS OF TIME. VEHICLE WAS PARKED, NOT RUNNING, BACKED IN AWAY FROM STREET FOR 20 MINUTES BEFORE SPONTANEOUSLY EXPLODING. THE CENTER OF THE WINDSHIELD AS WELL AS THE OUTSIDE EDGES HAD HOLES BLOWN OUT. WEATHER WAS AND HAD BEEN BETWEEN 58' AND 70' FOR THE PAST WEEK.

I HAVE A CHECK ENGINE LIGHT ON WAS TOLD IT WAS THE FUEL LID.IT NOW CHUGS AND SEEMS LIKE TRANSMISSION . WHEN IT RAINS WATER GETS IN CAR. WHICH GOES INTO OUR ELECTRICITY SYSTEM. OUR USB DOESNT WORK ALL THE TIME. MY CONTROLS FOR SUN ROOF DOES NOT WORK THE SCREEN IS STUCK OPEN. I AM ON MEDICEIN THAT I CAN NOT BE EXPOSED TO LIGHT. GAS PROBLEM STARTED RIGHT AFTER OIL CHANGE

IN 2018 I REPLACED THE STEERING GEAR AND 5 DAYS I HAD TO REPLACE IT AGAIN. MY CAR LOST THE STEERING COMPLETELY. BOTH TIMES WE USED ORIGINAL PART FROM THE DEALER. THE REPAIR IS VERY EXPENSIVE. I NEED A SOLUTION. MY CAR IS NOT DRIVEABLE. THE PSCM HAS A CODE U3000-61 AND P07AE-09

GOING AROUND A CURVE ON THE HIGHWAY WHEN I NOTICED I WAS TURNING MY WHEEL L BUT MY CAR WAS NOT TURNING. I TURNED MY WHEEL CLOCKWISE AND THE MY STEERING WHEEL WAS ALMOST UPSIDE DOWN BY THE TIME MY WHEELS TURNED

THERE ALREADY A RECALL FOR THIS PROBLEM WITH FORD STEERING: ELECTRIC POWER ASSIST SYSTEM ON MY YEAR 2013 FORD EXPLORER AND MY CAR IS HAVING TROBLE TURNING, CUTTING IN OUT WHILE DRIVING ( LIKE GETS HARD TO TURN THEN BACK TO EASY OVER AND OVER) I CONTACTED FORD ABOUT THE PROBLEM AND WAS TOLD I HAVE TO HAVE MY VIN NUMBER PUT ON THE RECALL LIST ( WHAT EVER THAT MEANS) AND EVEN THO THEY KNOW ITS A KNOWN ISSUE THEY CANT HELP ME...SO PLZ LEAD ME IN THE RIGHT DIRECTION TO GETTING MY CAR ON THIS RECALL LIST THANKS.

DRIVING THE CAR AND WARNINGS APPEARED ON THE DASHBOARD SHOWING POWER STEERING AND STABILITY CONTROL FAILED. I COULD BARELY TURN THE STEERING WHEEL. THANK GOD I WAS ON A SIDE STREET NEAR HOME. IF THIS HAPPENED ON A HIGHWAY OR EXPRESSWAY I WOULD LIKELY HAVE LOST CONTROL OF THE VEHICLE. IT WAS DUE TO FAILURE OF THE STEERING RACK.

HAVE LEAK AT 3RD ROW SEAT BELT AT ROOF ON LEFT HAND SIDE.SEAT BELT GETTING WET LEAKING DOWN ON SEAT AND FLOOR. FIRST NOTICED WHEN TILTING 3RD ROW SEAT ON SEPT. 29/2020. VEHICLE WAS PARKED AND NOT MOVING . HAD RAIN THE NIGHT OFSEPT. 28/2020.

THE POWER STEERING IS NO LONGER WORKING. PREVIOUS VEHICLE THAT ARE THE SAME MAKE AND MODEL HAVE THE SAME PROBLEM. NO RECALL WAS LISTED FOR MY VIN.

I WAS LEAVING THE GROCERY STORE AND THE POWER STEERING WENT OUT ON MY EXPLORER. THERE WAS A POWER STEERING DEFAULT AND THE SERVICE TRAC ADJUSTMENT WARNING CAME ON AS WELL. I HAD TO MANUALLY STEER THE CAR HOME DRIVING LESS THAN 25 MPH AND IT HAPPENED OUT OF NOWHERE. I UNDERSTAND THERE IS A RECALL FOR 2011-2013 EXPLORERS BUT APPARENTLY MINE ISN'T COVERED AND THAT IS A MAJOR ISSUE. THIS IS OBVIOUSLY AN ISSUE WITH THE MODEL, NOT JUST ONES MANUFACTURED AT THE CHICAGO FACILITY.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A MSA ALTAIR FLOOR XR GAS DETECTOR WHICH SHOWED HIGH LEVELS OF CARBON MONOXIDE. THE CONTACT STATED THAT PER ONE HOUR OF DRIVING THE DETECTOR SHOWED14 PPM (PARTS PER MINUTE). THE CONTACT STATED THAT THE FAILURE WAS CONSTANT ON A DAILY BASIS. THE CONTACT STATED THAT THE CARBON MONOXIDE DETECTOR WAS CALIBRATED ON A DAILY BASIS. THE CONTACT STATED THAT HIS WIFE COMPLAINED SEVERAL TIMES ABOUT HEADACHES WHILE DRIVING IN THE VEHICLE. THE CONTACT STATED THAT HE SUSTAINED SEVERE HEALTH ISSUES AND HAD HEART ABLATION SURGERY FROM THE CARBON MONOXIDE. THE CONTACT WAS CONCERNED THAT CONTINUAL DRIVING PRESENTED A GRAVE DANGER TO HEALTH AND SAFETY. THE VEHICLE WAS TAKEN TO CHENOWETH FORD INC (1564 E PIKE ST, CLARKSBURG, WV 26301, (800) 344-1108) AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE REPAIRED. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT, WAS UNABLE TO SPEAK WITH A LIVE REPRESENTATIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 197,625.*DT *TR

CAR JUST STARTED SHAKING AND LOST POWER STEERING WHILE DRIVING ON THE HIGHWAY.

UPON STARTING THE VEHICLE A WARNING BOX APPEARS INDICATING " POWER STEERING ASSIST FAULT". ONCE THIS MESSAGE APPEARS THE VEHICLE LOOSES POWER STEERING COMPLETELY AND YOU HAVE TO STEER THE CAR MANUALLY. THIS WARNING MESSAGE HAS APPEARED MULTIPLE TIMES. AS OF 9/22/20 I HAVE NO POWER STEERING. I WAS ABLE TO HAVE THE VEHICLE CHECKED OUT BY THE LOCAL FORD DEALERSHIP IN WHICH THEY INDICATED THE PROBLEM IS A FAULTY STEERING GEAR BOX WHICH WILL NEED TO BE REPLACED. FORD ALREADY HAS A RECALL THAT WAS ISSUED FOR THIS EXACT PROBLEM ON EARLIER MODELS. THAT RECALL NUMBER IS THE FOLLOWING 14S06.

POWER STEERING WENT OUT. THEN LOCKED DOWN COMPLETELY. ALMOST CAUSING A WRECK.

I LOST COMMUNICATION WITH THE CLIMATE CONTROLS IT SAYS, CAUSING MY HEAT TO COME ON FULL BLAST AND I CAN NOT TURN IT OFF. I LIVE IN FLORIDA AND THIS IS VERY UNSAFE.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED WITH THE VEHICLE BECOMING DIFFICULT TO STEER. THE CONTACT TURNED THE VEHICLE OFF AND ATTEMPTED TO RESTART THE VEHICLE AND THE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO ENERGY COUNTRY FORD (4545 N. TWIN CITY HWY, PORT ARTHUR, TX 77642) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE POWER STEERING ASSIST MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

WHILE DRIVING NOTICED WHEN MAKING A TURN AT LOW SPEED STICKY STEERING WHEEL AND POPPING NOISE. FEW DAYS LATER WHEN TURNING THE WHEEL A GRINDING NOISE COMING FROM THE STEERING COLUMN. BECAME WORSE DAY BY DAY, LOUDER GRINDING NOISE TURNING THE TRUCK LEFT OR RIGHT DRIVING AT LOW SPEEDS. WHEN THE VEHICLE SIT FOR FEW DAYS WITHOUT MOVEMENT AND TURN ON TO GO DRIVE IT THE STEERING WHEEL IS STUCK HARD TO MOVE AT FIRST THEN WHEN GIVE IT A BIT OF HARD TWIST IT BREAKS LOOSE FOR DRIVING BUT LOUD GRINDING NOISE WHEN TURNING THE WHEEL. IT FEELS AND SOUND AS IF THE RACK IS BAD OR SOMETHING.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THE HOOD PAINT WAS BUBBLING, CHIPPING, AND PEELING. THE CONTACT CALLED CAPITAL FORD OF WILMINGTON 4222 OLEANDER DR, WILMINGTON, NC 28403 910) 799-4060 WHERE INFORMED TO CONTACT THE MANUFACTURER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE PHOTOS WHERE TAKEN. THE MANUFACTURER WAS CONTACTED WHO REFERRED THE CONTACT TO NHTSA. MANUFACTURER COMMUNICATION NUMBER: TSB 20-2233 WAS REFERENCED. THE FAILURE MILEAGE WAS 60,000. *LN THE CONSUMER PROVIDED PHOTOS. *TR

I WAS DRIVING AND MADE A TURN AND HAD AN ISSUE WITH MY STEERING . IT ALMOST CALLS ME TO RUN UP ONTO A CURVE. MY STEERING WOULD MAKE A LOUD NOISE WHEN I TURNED IT IN.. I IMMEDIATELY DROVE THE CAR HOME AND TOOK IT TO AN AUTO REPAIR SHOP THE NEXT DAY OR SO. IT IS SEPTEMBER THE 8TH 2020 I TOOK IT TO THE REPAIR SHOP AND THEY HAD TO REPAIR THE STEERING SYSTEM.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL FAILED INTERMITTENTLY. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN, WITH THE POWER STEERING CONTROL MODULE ERROR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO TOLIVER FORD OF MINEOLA (1311 SOUTH PACIFIC DIRECTION, MINEOLA, TEXAS 75773, (903)-569 9421) TO BE DIAGNOSED. THE MECHANIC LOCATED A FAILURE CODE AT THE POWER STEERING CONTROL MODULE. THE CONTACT WAS INFORMED THE STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER ADVISED THAT THE VIN WAS NO INCLUDED IN NHTSA CAMPAIGN NUMBER 14V286000 (STEERING). THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.*DT CONSUMER CONTACTED MANUFACTURER AND WAS TOLD VEHICLE WAS DEEMED SAFE.*JB

LEAVING MY JOB IN THE MORNING I GOT A MESSAGE ON THE DASH SAYING POWER STEERING ASSIST FAULT. I COULD NOT TURN THE STEERING BECAUSE IT WAS TOO HARD. I TURNED OFF THE CAR WAITED A FEW MINUTES AND RESTARTED THE CAR AND EVERYTHING WAS OK. MY MISTAKE WAS TO MAKE A STOP. AFTER GETTING BACK IN THE CAR THE MESSAGE CAME BACK SO I THOUGHT I COULD JUST WAIT A FEW MINUTES AGAIN. THANK GOD, I WAS PARKED AT WALGREENS NEEDLESS TO SAY, POWER STEERING NEVER CAME BACK. TOOK MY TRUCK TO THE DEALER AND THEY WANT OVER $2500 TO FIX IT. I DIDN'T GET A REPAIR INVOICE BUT I HAVE THE RECEIPT WITH THE DESCRIPTION OF THE PROBLEM.

MY POWER STEERING ASSIST WENT OUT MULTIPLE DAYS AS I WENT TO START MY VEHICLE. I TURNED IT OFF AND IT TURNED BACK ON. ON THE FOURTH DAY WHEN I WAS DRIVING HOME IT TURNED OFF ON ME AND I LOST POWER STEERING. I HAD TO PULL OVER AND TURNED OFF MY VEHICLE AND TURNED IT BACK ON BUT THE POWER STEERING REMAINED OFF AND MY OTHER SENSORS TURNED OFF AS WELL-STABILITY CONTROL ETC.. I WENT TO THE DEALERSHIP AND THEY SAID I NEEDED A NEW POWER STEERING ASSEMBLY AND NEW BATTERY. IT COST ME $2770 TO FIX. THE RECALL DID NOT APPLY TO MY VIN FOR MY 2013 FORD EXPLORER EVEN THOUGH IT WAS FOR THE SAME ISSUE AS THE RECALL.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE, THE STEERING WHEEL SEIZED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT STATED THAT SHE WOULD RESTART THE VEHICLE AND THE VEHICLE WOULD FUNCTION CORRECTLY. THE CONTACT HAD TAKEN THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT THE POWER STEERING ASSIST SYSTEM FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 149,010.

THE POWER STEERING ON MY 2013 FORD EXPLORER WILL INTERMITTENTLY STOP WORKING WHILE THE VEHICLE IS IN MOTION ON A CITY STREET. MY WIFE ALMOST HAD AN ACCIDENT DUE TO THIS BECAUSE IT MAKES THE VEHICLE EXTREMELY DIFFICULT TO CONTROL. THIS IS A KNOWN DEFECT WITH EXPLORERS AND THERE WAS A RECALL ISSUED (14S06) BUT ONLY FOR CERTAIN VIN NUMBERS. MY EXPLORER WAS NOT COVERED UNDER THIS RECALL AND I HAD TO PAY $1800 TO REPLACE THE WHOLE POWER STEERING RACK. THIS ISSUE IS THE EXACT ISSUE THE OTHER EXPLORERS WERE RECALLED FOR AND MY FORD SERVICE ADVISOR AGREED WITH ME. BUT HE SAID I STILL HAD TO PAY FOR IT BECAUSE MY VIN WAS NOT INCLUDED IN THE RECALL. THIS IS A DANGEROUS SAFETY ISSUE THAT MUST BE ADDRESSED. THE RECALL MUST BE EXPANDED TO INCLUDE MORE EXPLORER VIN NUMBERS. THIS IS A HAZARD NOT ONLY TO THE DRIVERS OF EXPLORERS BUT ALSO OTHER MOTORISTS. PLEASE INVESTIGATE THIS ISSUE. A GOOGLE SEARCH OF "FORD EXPLORER POWER STEERING FAILURE" WILL TELL YOU ALL YOU NEED TO KNOW

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SIDE DOOR OPENED INDEPENDENTLY AND THE DOOR AJAR WARNING LIGHT WAS ILLUMINATED. THE CONTACT CALLED LOCAL DEALER ANDERSON FORD LOCATED AT 3900 CLEMSON BLVD, ANDERSON, SC 29621, (864) 225-4151, AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 185,000.

WHILE DRIVING 65 MPH ON THE INTERSTATE, A CHIME ALARM CAME ON AND A MESSAGE CAME UP SAYING "POWER ASSIST FAILURE ". THEN I LOST POWER STEERING IMMEDIATELY. THEN ANOTHER ALATM.FLASHED AND SAID "SERVICE POWER STEERING NOW". DRIVING TO THE NEXT EXIT 7 MILES AWAY WAS VERY SCARY AND DIFFICULT. THERE WAS NO WARNING SIGN AT ALL THAT THERE WAS AN ISSUE WITH MY 2013 FORD EXPLORER XLT. AND WHEN THERE WAS A WARNING, IT WAS TOO LATE. I HAD TO HAVE IT TOWED 2.5 HRS HOME. THE MECHANIC SHOP GAVE ME AN ESTIMATE FOR REPAIR OF $2700.00 TO REPLACE THE POWER STEERING RACK. AS I DO NOT HAVE THE MONEY FOR IT NOW, I BROUGHT IT BACK HOME AND IT IS SITTING IN MY DRIVEWAY. THE POWER STEERING WORKED AGAIN WHEN I WAS DRIVING IT THE 1.5 MILES BACK HOME BUT WENT OUT AGAIN ONCE I PULLED ON TO MY STREET. IT WAS EXTREMELY DIFFICULT PARKING IT WITHOUT POWER STEERING. I SAW THIS WAS A RECALL FOR SOME 2013 EXPLORERS, YET MY VIN WAS NOT INCLUDED ON THE RECALL LIST.

I NOTICED A "POWER STEERING ASSIST FAULT" LIGHT AS SOON AS I STARTED UP MY 2013 EXPLORER YESTERDAY. I PUT IT IN REVERSE AND COULD EASILY TELL THE POWER STEERING WASN'T WORKING AT ALL. I TURNED OFF MY EXPLORER AND STARTED IT BACK UP A FEW MINUTES LATER. THE FAULT INDICATOR LIGHT WAS NO LONGER VISIBLE AND EVERYTHING SEEMED BACK TO NORMAL. THIS IS THE FIRST TIME I'VE SEEN THIS FAULT ON MY EXPLORER. IT IS DEFINITELY AN ELECTRICAL ISSUE, SO I RESEARCHED SIMILAR INCIDENTS AND THEY ALL TALK ABOUT A POWER STEERING RECALL FOR 2012-2013 EXPLORERS. OF COURSE, I PUT IN MY VIN AND MY EXPLORER WASN'T INCLUDED IN THIS RECALL. THERE ARE WAY TOO MANY PEOPLE THAT HAVE RECENTLY HAD THIS SAME ISSUE. I HOPE FORD REALIZES THEY NEED TO DO SOMETHING BEFORE PEOPLE START GETTING INTO SERIOUS ACCIDENTS AND THEY HAVE A MAJOR LAWSUIT ON THEIR HANDS. IT DOESN'T MAKE SENSE THAT ONLY A PARTIAL AMOUNT OF 2013 EXPLORERS ARE INCLUDED IN THE RECALL AND NOT ALL OF THEM. IF THAT'S THE CASE, I WOULD HOPE THEY HAVE OUTSTANDING QUALITY ASSURANCE EMPLOYEES, WHICH THEY OBVIOUSLY DON'T IF THEY DIDN'T ISOLATE THE ISSUE.

WHILE DRIVING OUT OF STATE I HAD 2 WARNINGS THAT CAME ON MY DASH. 1- TIRE TRACTION SERVICE 2- POWER STEERING SERVICE. I TURNED AROUND MADE IT TO A RENTAL TO CONTINUE MY TRIP. WENT TO GET IT WITH MY HUSBAND & THERE WAS NO POWER STEERING, SIGNAL LIGHT WOULDN'T WORK. BROUGHT IT TO ONE FORD DEALERSHIP & THEY WANTED A LOT OF MONEY TO FIX SOMETHING. PICKED IT UP & NOTHING WAS WRONG WITH IT, DROVE BEAUTIFULLY. BROUGHT IT TO ANOTHER FORD DEALERSHIP WHERE I BOUGHT IT & THEY COULDN'T FIND NOTHING MECHANICALLY WRONG. THEY PUT IT ON THE MACHINE I BELIEVE 3 TIMES & SAW NOTHING. I HAD TO TAKE ANOTHER TRIP OUT OF STATE & AFTER DRIVING 100 MILES I WAS FORCED TO PULL INTO A PARKING LOT BECAUSE I LOST ALL POWER AGAIN. I DON'T EVEN HAVE 70,000 MILES YET ON IT. CAN YOU HELP ME OUT WITH THIS PROBLEM. THERE WERE RECALLS ON STEERING BUT MINE WAS 2 MONTHS AWAY FROM RECALL DATE. I REALLY NEED YOUR HELP.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE LOST POWER STEERING FUNCTIONALITY WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT CALLED THE PALMER H. REED MOTOR SALES INC LOCATED AT 1133 W. MAIN ST, VALLEY VIEW, PA 17983.THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 81,457.*DT CONSUMER STATED VEHICLE WAS DIAGNOSED AND REPAIR COMPLETED, WHICH WAS FAULTY STEERING RACK.*JB

07/28/2020 2013 FORD EXPLORER LIMITED AWD WITH A LITTLE OVER 58,000 MILES HAD A POWER STEERING LIGHT COME ON WHILE MY WIFE WAS BACKING OUT OF OUR GARAGE AND THE STEERING BECAME EXTREMELY DIFFICULT. IT HAD LOST POWER STEERING ASSIST AND MADE THE VEHICLE ALMOST IMPOSSIBLE TO STEER. SHE STOPPED AND TURNED THE CAR OFF AND RESTARTED AND THE POWER STEERING STARTED WORKING AGAIN. PER THE NHTSA WEBSITE, 2011-2013 FORD EXPLORERS HAVE A RECALL FOR THIS EXACT PROBLEM. HOWEVER, UPON ENTERING MY VIN NUMBER, IT APPEARS TO BE "OUTSIDE" THE RECALL. I CHATTED WITH A FORD REPRESENTATIVE ON 7/29/2020 (JESSICA) AND SHE ALSO CONFIRMED THAT MY VEHICLE, ALTHOUGH WITHIN THE YEARS DESIGNATED BY THE RECALL, MY VIN WAS NOT INCLUDED IN THE RECALL FOR THIS PROBLEM. SUGGESTED I GO TO MY NEAREST FORD DEALER AND "WORK" WITH THEM ON THE REPAIR AND SEE IF THEY CAN HELP GETTING MY VEHICLE ADDED TO THE RECALL. I HAVE RESEARCHED NUMEROUS COMPLAINT FOR MY EXPLORER AND FOUND THAT NUMEROUS OWNERS ARE GETTING THE SAME RESPONSE AS I DID. THEIR VEHICLE IS NOT INCLUDED IN THE RECALL EVEN THOUGH THEY HAVE THE MODEL YEARS IDENTIFIED. I FEEL THAT FORD HAS ACKNOWLEDGED THEIR IS A PROBLEM AND NEED TO INCLUDE ADDITIONAL VEHICLES OF THE SAME MAKE AND MODEL FOR THE RECALL. IT IS OBVIOUS THAT MORE VEHICLES ARE AFFECTED THAN THE ORIGINAL RECALL INCLUDED. I FEAR THAT HAD MY WIFE BEEN TRAVELING IN TOWN WHERE WE LIVE AND THIS OCCURRED, SHE WOULD HAVE NOT BEEN ABLE TO STEER THE VEHICLE AND COULD HAVE LOST CONTROL AND EVEN BEEN INVOL

2013 FORD EXPLORER STEERING LOST POWER, THERE IS A RECALL OUT, BUT WHEN I TOOK IT TO THE DEALER, THE FORD DEALER IN HUNTING BEACH, CA, THEY SAID IT DOESN'T APPLY TO MY VIN. BUT I HAVE THE SAME PROBLEM DESCRIBED ON FORDS RECALL, FORD'S NUMBER FOR THIS RECALL IS 14S06. FORD OF HUNTINGTON BEACH, SAID I HAVE TO PAY $200 DIAGNOSIS FEE & ALSO ANY PARTS / LABOR IF REPAIR IS DONE. RIGHT NOW THE CAR IS WITH FORD. I DON'T FEEL I SHOULD HAVE TO PAY FOR ANYTHING IF ITS THEIR RECALL. MY VIN MAY NOT SHOW UP WITH A RECALL , BUT I HAVE THE SAME PROBLEM. THIS VEHICLE WAS MOVING WHEN IT HAPPENED.

I HAVE HAD THE VEHICLE FOR ABOUT THREE MONTHS AND HAVE HAD MORE PROBLEMS FROM IT THEN ANYONE CAN IMAGINE FROM THE WRENCH LIGHT ( TRANSMISSION) TO THE TORQUE CONVERTER TO CAMSHAFT CODES TO CONVERTERS TO SENSORS , AC CONDENSER WENT OUT, BRAKE ISSUES AFTER REPLACING NEW PADS AND ROTORS , THIS HAS BEEN A NIGHTMARE . THE TRUCK ONLY HAS 84K MILES AND I HAVE EXPERIENCED MORE ISSUES FROM IT THEN ANY VEHICLE I HAVE EVER HAD . FORD REALLY MADE JUNK THIS TIME.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING, THE STEERING WHEEL LOCKED. THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF FAILURE AND STATED THAT THERE WAS NO RECALL AND THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 82,000. *BF *AS

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO WASHINGTON FORD LOCATED AT 507 WASHINGTON RD, WASHINGTON, PA 15301, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.*JB

FOR THE PAST SEVERAL MONTHS HAD A SLIGHT TICKING SOUND AT WARM OR COLD STARTUP. WAS GETTING TIRED/ACHY WHILE DRIVING MORE THAN AN HOUR. THE SOUND BECAME MUCH LOUDER OVER THE WEEKEND. IT HAS BEEN DIAGNOSED AS A CRACKED FRONT EXHAUST MANIFOLD AND MAY HAVE BEEN LEAKING CO INTO THE PASSENGER COMPARTMENT.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AT VEHICLE START-UP, THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING CEASED WITH THE LANE SHIFT ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT MANEUVERED THE VEHICLE TO THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED FOR SEVERAL SECONDS AND THEN DISAPPEARED. THE CONTACT DROVE THE VEHICLE TO THE RESIDENCE IN MANUAL STEERING MODE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) BY THE PREVIOUS OWNER. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.

ANYTIME I DRIVE THIS VEHICLE IN RAIN OR WET ROADS THE MAIN BELT SLIPS AND SQUEALS. THE RESULT IS MAJOR LOSS OF POWER ON MANY OCCASIONS. MY DASH LIGHTS UP LIKE A CHRISTMAS TREE, I LOSE POWER TO STEERING, WIPERS, FANS, ETC. THE BELT SLIPPING IS CAUSING THE ALTERNATOR NOT TO FUNCTION WHICH IN TURNS CAUSES LOSS OF POWER. IT'S ALWAYS WHEN IT'S WET WHICH IS EVEN SCARIER BC I HAVE LOST STEERING AND ENGINE POWER. THIS HAPPENS ON ANY ROADS WHILE THE ENGINE IS UNDER A LOAD.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY WITH THE TRACTION CONTROL AND POWER STEERING ASSIST WARNING LIGHTS ILLUMINATED. THE CONTACT EXITED THE HIGH WAY, PULLED INTO A SERVICE STATION AND THE POWER STEERING CEASED. THE VEHICLE WAS RESTARTED HOWEVER, THE POWER STEERING ASSIST FAILURE PERSISTED. THE VEHICLE WAS TOWED TO THE RESIDENCE. KOONS FORD OF BALTIMORE (6970 SECURITY BLVD, WOODLAWN, MD 21244, (410) 298-3800), WAS CONTACTED AND INFORMED OF THE FAILURE. THE DEALER NOTIFIED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL CEASED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER SUGGESTED HAVING THE VEHICLE TOWED TO AN AUTHORIZED DEALER TO BE DIAGNOSED. THE VEHICLE WAS TOWED TO NORM REEVES FORD SUPERSTORE (18900 STUDEBAKER RD, CERRITOS, CA 90703) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE DEALER STATED THAT THEY WOULD ADVOCATE ON HER BEHALF WITH THE MANUFACTURER TO SEE IF THE MANUFACTURER WOULD OFFER FINANCIAL ASSISTANCE FOR THE REPAIR. THE CONTACT WAS LATER NOTIFIED THAT THE MANUFACTURER DECLINED TO OFFER FINANCIAL ASSISTANCE. THE CONTACT HAD LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.*DT

ON 6-27/20, MY EXPLORER SUDDENLY LOST POWER STEERING AND THE DASH SAID "POWER STEERING ASSIST FAILURE". TOOK IT TO THE DEALER FOR DIAGNOSTIC. RESEARCHED ONLINE THE ISSUE AND NOTICED THAT 2011-2013 FORD EXPLORERS WERE RECALLED FOR POWER ASSIST STEERING ISSUES (RECALL#14V286000/14S06) THE DEALER SAID MY VIN IS NOT INCLUDED IN THE RECALL. CALLED FORD CUSTOMER SERVICE (CASE# [XXX]) TO SEE IF I COULD GET SOME ASSISTANCE, SHE RESEARCHED AND SAID MY ONLY OPTION WAS TO HAVE THE REPAIR DONE AND IN THE EVENT THAT FORD INCLUDES IN MY VIN AT A LATER DATE, THEN I WOULD GET REIMBURSED. SUDDENLY LOSING POWER STEERING IS A SAFETY ISSUES AND MY VEHICLE DISPLAYS THE SAME PROBLEMS AS THE RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MEMORANDUM FOR FORD CORPORATION, CLAIM DIVISION FROM: [XXX], OWNER OF 2013 FORD EXPLORER XLT, VIN#[XXX]. RE: PUNITIVE DAMAGES DUE A DEFECTIVE PRODUCT. RECALL# 19S17 MA'AM, SIR, I OWN A 2013 FORD EXPLORER, VIN#[XXX]. IN DECEMBER 2015, I MOVED TO GERMANY IN UNDER US ARMY ORDERS AND EXPORTED MY SUV TO OUR MILITARY INSTALLATION IN VILSECK, GERMANY. I HAVE ALWAYS HAD ISSUES WITH THE CAR, EXPERIENCING STEERING PROBLEMS AND TWICE LOST CONTROL, WHICH RESULTED IN TWO ACCIDENTS IN MARCH, 2016 AND NOVEMBER, 2017. OVER MY DEPLOYMENT TO GERMANY, I SOUGHT HELP FROM LOCAL FORD SITES IN BAVARIA, SPENT CONSIDERABLE AMOUNTS TO FIX THE ISSUE THINKING THE BRAKES ARE THE ISSUES AND IN TIMES CHANGING TIRES, BUT IN VAIN. WHEN, I ATTEMPTED TO IMPORT THE VEHICLE BACK TO THE HOMELAND UPON MY RECENT PERMANENT CHANGE OF STATION (PCS) BACK TO HURLBURT FIELD, FL, I FOUND OUT THAT THE SUV WAS SUBJECT TO A RECALL FOR A DEFECT IN THE REAR TOE LINK, WHICH INCREASES THE RISK OF CRASH (FORD RECALL# 19S17 AND NTHSA RECALL# 19V435). I OBTAINED A WAIVER TO IMPORT THE CAR AND CALLED WORLD FORD PENSACOLA AS SOON AS MY CAR LANDED IN THE US ON JANUARY 27, 2020 TO SCHEDULE A FIX. THEY FIXED THE ISSUE ON JANUARY 29, 2020. IT IS WORTH MENTIONING THAT FORD HAS MY UPDATED ARMY POST OFFICE (APO) ADDRESS BUT HAD NEVER NOTIFIED ME OF THIS IMPORTANT RECALL (I HAVE MAIL FROM FORD TO MY APO ADDRESS BUT NOT FOR THE RECALL). FOR THE FOREGOING REASONS, I DECIDED TO FILE A CLAIM WITH FORD CORPORATION FOR ALL OF THE EXPENSES INCURRED

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WATER LEAKED FROM THE SUNROOF INTO THE INTERIOR HEADLINER EVENTUALLY CAUSING ELECTRICAL FAILURES TO THE 3RD ROW SEAT CONTROLS PREVENTING THE SEAT TO NOT BE ABLE TO BE ADJUSTED. ADDITIONALLY, THE WATER DAMAGE CAUSED THE CARPET TO MOLD AND RUSTING OF THE WHEEL WELL. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.

MY WIFE EXPERIENCE "SPONTANEOUS ACCELERATION" OF OUR FORD EXPLORER. MY WIFE WAS PULLING INTO A WALGREENS PARKING LOT, SLOWED DOWN TO TURN INTO A PARKING SPACE WHEN THE CAR LUNGED FORWARD AT A HIGH RATE OF SPEED. MY WIFE HAD HER FOOT ON THE BRAKE AS SHE WAS ENTERING THE SPACE, BUT THE BRAKE COULD NOT CONTROL THE CAR. THERE WAS AN EXTREME AND SPONTANEOUS ACCELERATION. ONCE THE CAR HIT THE POLE, IT AUTOMATICALLY SHIFTED INTO REVERSE EVEN WITH MY WIFE APPLYING THE BRAKE. THE CAR CAME TO A STOP AFTER HITTING A PARKED TRUCK. ADDITIONALLY, THE AIR BAGS DID NOT DEPLOY EVEN THOUGH THERE WAS ENOUGH FORCE ON THE FRONT END TO MAKE THE AIRBAGS DEPLOY. *TR

WHILE DRIVING ON INTERSTATE, MY WIFE HEARD A LOT OF CHIMES THEN " POWER STEERING ASSIST FAULT" WAS DISPLAYED. VEHICLE LOST ALL POWER STEERING AND IT WAS VERY DANGEROUS. ONCE SHE TURNED MOTOR OFF AND RESTARTED, THE POWER STEERING WAS BACK TO NORMAL. IT HAS SINCE HAPPENED MULTIPLE TIMES. THIS IS EXTREMELY DANGEROUS!! THERE SHOULD BE A RECALL FOR MY VIN..! PLEASE HELP!!! *TR

AT APPROX 184K MILES THE STEERING STARTED MAKING A GRINDING/ HOWLING SOUND WHEN TURNING AT IDLE OR DRIVING, ALSO AROUND 55MPH WHILE MAKING A LEFT HAND OR RIGHT HAND TURN THE STEERING WHEEL WILL CATCH AND ACT LIKE IT GETS STUCK BRIEFLY ALMOST LIKE IT STOPPED STEERING. WHICH WAS EXTREMELY SCARY NO DASH LIGHTS POPPED UP NO WARNING JUST HAPPENED OUT OF NO WHERE IT'S HARD TO EXPLAIN THREW TYPING. IF YOU TURNED IT WOULD NOT CORRECT ITSELF IT WOULD STAY TURNING. *TR

WHEN TURNING VEHICLE THE STEERING IS "STICKY". STEERING MAKES RUBBING AND GRINDING NOISE WHEN TURNING WHEEL. STEERING WHEEL AND TIRES DO NOT RETURN TO NULL POSITION WHEN TURNING. HAVE TO TURN WHEEL TO MAKE TURN AND THEN APPLY PRESSURE TO TURN WHEEL BACK TO STRAIGHT POSITION. THIS HAPPENS WHEN IN MOTION OR STATIONARY. FIRST EXPERIENCED ON FREEWAY AT 60 MPH. WAS ABLE TO EXIT FREEWAY SAFELY.

A RECALL FOR THE REAR TOE LINK WAS ISSUED. I HAVE NEVER BEEN CONTACTED BY FORD OR ANY OTHER ENTITY TO HAVE IT FIXED. *TR

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT START-UP, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE CONTACT DROVE THE VEHICLE TO COVERT FORD INC (11514 RESEARCH BLVD, AUSTIN, TX 78759) WHERE THE VEHICLE WAS DIAGNOSED WITH POWER STEERING FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000(STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE CONTACT SOUGHT FINANCIAL ASSISTANCE FROM THE MANUFACTURER TO REPAIR THE VEHICLE HOWEVER, THE MANUFACTURER PROVIDED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.

MY 2013 FORD EXPLORE KEEPS CUTTING OFF COMPLETELY WHILE DRIVING. A WRENCH COMES UP ON MY DASH AND ALSO TERRAIN MANAGEMENT COME UP. I PULL OVER CUT THE CAR OFF WAIT A MINUTE AND IT STARTS. I UNDERSTAND THIS HAPPENS QUITE OFTEN WITH EXPLORERS. SHOULDN'T FORD BE RESPONSIBLE FOR THIS DUE TO BEING VERY DANGEROUS. PLEASE LOOK INTO THIS🙏 *TR

HELLO FORD TEAM, I HAVE AN ISSUE WITH POWER STEERING FOR MY FORD EXPLORER 2013 MODEL. SOMETIMES A MESSAGE RELATED TO "POWER STEERING FAULT" IS DISPLAYED ON THE SCREEN. WHILE SEARCHING, I CAN SEE THAT THERE HAS BEEN A RECALL FOR THIS ISSUE OF 2013 FORD EXPLORER. BUT I AM NOT ABLE TO SEE SUCH RECALL INFORMATION IN MY LIST. CAN YOU KINDLY INCLUDE THIS RECALL FOR MY CAR. THE DETAILS OF RECALL ARE AS: #14V286000. ALTHOUGH IT HAPPEND MANY TIMES, BUT I WAS NOT ABLE TO CLICK A PICTURE OF MY DASHBOARD.