2016 Ford C-Max

Defect. Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.

Risk. A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

Remedy. Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.

Defect. Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

Risk. A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

Remedy. Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.

Defect. Ford Motor Company (Ford) is recalling certain 2016 Focus and C-Max vehicles. The floor pan may have improperly welded left-hand apron joints.

Risk. Improperly welded apron joints may reduce the front-end structural integrity of the vehicle, increasing the risk of injury in the event of a crash.

Remedy. Ford will notify owners, and dealers will inspect the apron joints, repairing the vehicle, as necessary, free of charge. The recall began March 8, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S03.

The contact owns a 2016 Ford C-MAX. The contact stated that while reversing, the rear-view camera displayed a blank screen. The contact stated that the failure was a persistent failure, and the rear-view camera displayed an upside-down image. The dealer was made aware of the failure. The vehicle was taken to the dealer, where the failure was associated with a recall. The vehicle was not repaired. The contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part was not yet available. The failure mileage was approximately 136,000.

The contact owns a 2016 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The message "Rear-view Camera not Available" was displayed on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.

See attached document for complaint. RE: NHTSA SAFETY RECALL 25V695 To whom it may concern, In August 2025 we took our 2016 CMAX into the Ford Dealer we purchased it from to have the check out the back-up camera that was not working and have a service done. They charges us $225.00 to check it out and then wanted to service it for several hundred dollars more. There was no mention at that time about a recall, and after re-reading the bulletin you sent out, that did not come until October. The online status was that any repairs were not to begin until June 2026. Both of us are seniors and being concerned of the safety issues with the camera, we looked for the best price to repair/replace the camera and found a company, G&O Body in Placerville that did the repair for $618.25 In November.. So, at this point, we are out of pocket $843.25 to fix an issue that was put under free repair thru the recall. I would like to know how to apply for reimbursement for this camera replacement cost.

The contact owned a 2016 Ford C-Max. The contact stated that while coming to a stop in a parking lot attempting to obtain mail from a mailbox; the vehicle independently accelerated and it was unknown what gear the vehicle was stationed in. In addition, it was unknown if the brake pedal was depressed or the gear the vehicle was in at the time of the failure. The vehicle had struck and knocked 3 mailboxes down and crashed into the front passenger side corner panel of a Mail Van coming to a stop as it was revving. The vehicle traveled 26 feet from its original stationed position. The vehicle was deemed a total loss. Both front wheels were severely bent outwards after the crash. The air bags did not deploy. The mail delivery employee sought medical attention for cuts and bruises. The contact did not seek medical attention or sustained any injuries. A police report was filed. The vehicle was towed to a tow lot by AAA where it was later taken by the insurance provider for further investigation. The local dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 44,530.

The backup camera doesn't regularly function, ranging from 15% to 75% of the time. A tire man with prior experience in a Ford dealership recommended checking for an electronics update to the system. There may be a worsening functionality when the weather is wet, but that's not a clear correlation.

Both this 2016 and my 2013 ford c-max hybrid have the backup cameras failing. Sometimes they work, and sometimes they have a black or blue screen than pops up and it says camera unavailable. I know there is a recent recall for other fords with backup camera issues, but the c-max sells much lower volumes so it is harder to get the same exact problem recalled.

I was driving slowly leaving a supermarket parking lot. There was no one else around. There was a sudden loud bang, the car lurched upward and to the right, coming to rest over a curb hanging down a ditch. The front end started to smoke and then caught fire. The car was a total loss. There had been no impact. I was able to escape down the ditch with the help of police and the fire department put out the fire. The first 2 pictures are on the scene; the remainder in the tow lot. Friends have suggested that perhaps the hybrid battery exploded.

We drove from Cincinnati, OH to Wray, Co for Christmas. We drove 15 hrs straight back home ( gas and potty breaks). I drove the last 9 hrs. I have fibromyalgia and osteoarthritis. So the heated seats are wonderful - usually. Yes, I used the heated seats almost all the way. I’m always hurting so I didn’t notice a problem. On our last gas stop I told my husband I must have been sweating because I felt like I had a heat rash. We got home at 3 am and my husband said it looked more like a burn. It was painful and when I looked at it I saw blisters. Next morning it was more painful and red and ugly looking. I called Ford Corporate to give them a heads up that there was an issue with their heated seats. They stated they couldn’t help. Sorry I got hurt. Take it to local service and let them know. Called Ford service - they can get me in on Jan 17 and I have to pay for it. I just want someone aware that their heated seats can cause severe burns. Btw. The burn is on my upper right thigh.

Rear backup camera intermittently does not show any image on the screen. When this happens the screen is either blue or black and camera image either flashes in and out or never shows up at all. This happens approximately 10% of the time the vehicle is put in reverse - the rest of the time the camera works normally.

The contact owns a 2016 Ford C-Max Hybrid. The contact stated upon starting the vehicle, the display screen would not display any images and not allow the contact to use any of the functions. The contact also stated that sometimes it would take up to 5 minutes for the display screen to engage. The vehicle was taken to a local dealer where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact to the NHTSA. The failure mileage was approximately 85,000.

Component Failure The ABS system failed with only 14,500 miles on the odometer. Symptom The brake pedal became soft, Allowing more brake pedal travel than normal. Taken to Ford dealer Symptom described to service Representative and was told after several hrs that the brakes were normal. I told them that the brake pedal was always taut and the current behavior could become a danger to others and myself. It's after I provided my own OBD11 scan report ( Using a BlueDriver scan tool ) that indicated there is an Anti-Lock Brake module Code Failure That convinced them and Was told to leave the vehicle overnight. Dealer confirmed, that there is a definite problem and that it could be the brake master cylinder and brake booster. There were no warning lamps indication or lights except for the brake pedal losing pressure. The brakes did function, but the pedal almost when to the floor. Currently My Ford Cmax Sel Hybrid has been sitting in their service center for 7 days just waiting for Ford warranty service approval and was just notified that it was okayed and I would have to wait for parts to be ordered.

REAR TIRES REPEATEDLY WEARING OUT. THIS COULD CAUSE A BLOWOUT CAUSING HARM TO MYSELF AND OTHERS

THE PASSENGER-SIDE BOTTOM CORNER OF THE WINDSHIELD HAS BECOME UNGLUED. A GLASS REPAIR SHOP INFORMED US THAT THE FRONT PASSENGER AIR BAD DEPLOYS OFF OF THE WINDSHIELD. IN THE EVENT OF AN ACCIDENT, THE PASSENGER SIDE FRONT AIR BAG MAY NOT FUNCTION PROPERLY, RESULTING IN INCREASED RISK OF INJURY TO THE FRONT SEAT PASSENGER. WE NOTICED THE RIGHT BOTTOM CORNER OF THE WINDSHIELD LIFTING UP WHEN WE WERE CLEANING THE WINDSHIELD FROM THE INSIDE. THE VEHICLE IS BEING TAKEN TO FORD FOR A DIAGNOSTIC EVALUATION, BUT ALL WARRANTIES HAVE EXPIRED.

TL* THE CONTACT OWNS A 2016 FORD C-MAX. WHILE DRIVING APPROXIMATELY 15 MPH DOWNHILL, THE "STOP SAFELY NOW" AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE STALLED AND THE CONTACT CRUISED DOWN A HILL INTO A NEARBY PARKING LOT. THE VEHICLE WAS TOWED TO FORMULA FORD INC (LOCATED AT 265 RIVER ST, MONTPELLIER, VT 05601, 802-223-5201) WHO STATED THAT THE SOBD MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE; HOWEVER, THE CONTACT WAS STILL AWAITING APPROVAL ON THE PART FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

2017 CMAX CLUNKING SOUND COMING FROM UNDERCARRIAGE OF VEHICLE. STRUT BRACE FAILURE ON ONE SIDE OF VEHICLE AT AROUND 12,000 MILES. THEN THE OTHER SIDE STRUT BRACE FAILED A FEW THOUSAND MILES LATER.

TOUCHSCREEPROBLEMS BEGAN WITH GPS GLITCHES IN DEC 2018, AND HAVE GOTTEN STEADILY WORSE...AS OF TODAY - TOUCHSCREEN DASHBOARD IS NOT WORKING - INCLUDING REAR VIEW CAMERA, HANDLESS FEATURES, GPS, CD PLAYER, ENTERTAINMENT/AUDIO SYSTEM. N SOMETIMES REMAINS ON EVEN AFTER THE CAR HAS BEEN TURNED OFF. REQUIRES REPEATED TURNING ON AND OFF OF CAR, AND LOCKING/UNLOCKING THE DOORS TO HAVE TOUCHSCREEN FINALLY TURN OFF. HAVE CONTACTED FORD MULTIPLE TIMES, AND FOLLOWED THEIR DIRECTIONS TO TRY AND UPDATE SYSTEM, AND HAS NOT WORKED. NOW FORD WANTS ME TO TAKE THE CAR TO THE DEALERSHIP, BUT THE CAR (WHILE LESS THAN 3 YEARS OLD), IS OVER 36,000 MILES, SO WARRANTY HAS EXPIRED. ON INTERNET, SEEMS LIKE MANY OTHER FOLKS ARE ALSO HAVING THIS PROBLEM. FRIENDS HAVE 2017 FORD FUSION, WHICH IS HAVING THE EXACT SAME ISSUES, BUT SINCE IT IS STILL UNDER WARRANTY, FORD IS REPLACING THEIR TOUCHSCREEN UNIT FOR FREE. THIS IS OBVIOUSLY A FACTORY DEFECT, AND FORD SHOULD DO A RECALL.

INTERMITTENT INABILITY TO CONTROL SPEED. FINALLY GOT AN ERROR CODE OF P2112 (THROTTLE ACTUATOR CONTROL SYSTEM) WHILE IN MOTION AND VIBRATION BECAUSE THE BATTERY DOES NOT ENGAGE PROPERLY

MY 2016 FORD C-MAX WITH 10000 MILES HAS BRAKE ISSUES... ACCORDING TO THE DEALER THE BRAKES ARE RUSTED AND NEED REPLACED FOR $1000.00. SERIOUSLY, A VEHICLE WITH 10000 MILES HAS BAD BRAKES AND NOT COVERED BY THE FORD WARRANTY..... I HOPE NOTHING HAPPENS WHILE MY WIFE IS DRIVING THE CAR AS SHE DOES NOT FEEL SAFE.....

TL* THE CONTACT OWNS A 2016 FORD C-MAX HYBRID. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SHUT DOWN AND THE "STOP NOW PULL OVER" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD AND TOWED TO PERRY FORD OF POWAY (12740 POWAY RD, POWAY, CA 92064), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. *BF ** *TR

RECEIVED A LETTER FROM FORD ALTHOUGH FORD IS NOT CALLING THIS A RECALL I BELIEVE IT IS PRETTY SERIOUS. THIS IF FOR THE CUSTOMER SATISFACTION PROGRAM;17B28 FORD IS SAYING THE ELECTRONIC THROTTLE BODY MAY DEVELOP CONTAMINATION AND MAY RESULT IN THE VEHCILE ENTERING A PROTECTIVE LOW-SPEED MODE WHICH CAN BE DANGEROUS IF THIS HAPPENS ON THE HIGHWAY. I CALLED MY LOCAL DEALER AND THEY ARE SAYING THAT THE THE NEXT APPOINTMENT FOR THIS FIX IS NOT UNTIL AUGUST 2018! I THINK THIS IS A PRETTY SERIOUS PROBLEM THAT FORD SHOULD FIX RIGHT AWAY. I HAVE NOT HAD ANY ISSUES HOWEVER I HAVE READ FROM SOME PEOPLE THAT THIS HAS HAPPEN ON THEIR VEHICLE IN WHICH THEIR CAR DROPPED TO 5MPH.