Owners filed 63 complaints about this vehicle with federal regulators, most often about the electrical system › ignition › switch. It has been recalled 5 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Vehicle Speed Control
6
1
0
0
Electrical System › Ignition › Switch
6
0
0
0
Wheels › Rim
4
0
0
0
Air Bags › Frontal
3
3
0
1
Wheels
2
0
0
0
Vehicle Speed Control › Linkages
2
1
0
0
Tires
2
0
0
0
Service Brakes, Hydraulic › Foundation Components › Drum
2
0
1
0
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
2
0
0
0
Seat Belts › Front › Anchorage
2
0
0
0
5 safety recalls
Part 573 reports
Service Brakes, Hydraulic06E022000
Filed Mar 13, 20067,440 vehiclesBrake Parts, Inc.
Defect. CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
Risk. LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
Remedy. AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Vehicle Speed Control › Cables00V425000
Filed Dec 26, 200036,500 vehiclesFord Motor Company
Defect. VEHICLE DESCRIPTION: MINIVANS EQUIPPED WITH 3.0L ENGINES. AN ACCELERATOR CABLE WAS KINKED DURING INSTALLATION, CAUSING THE CORE WIRES TO EVENTUALLY FRAY.
Risk. THIS COULD INCREASE THE FRICTION IN THE CABLE, CAUSING THE THROTTLE TO BE SLOW TO RETURN TO IDLE. THIS CONDITION COULD RESULT IN A STUCK THROTTLE.
Remedy. DEALERS WILL INSTALL A NEW ACCELERATOR CABLE.
Electrical System › Ignition › Switch99V029000
Filed Feb 9, 1999762,201 vehiclesFord Motor Company
Defect. VEHICLE DESCRIPTION: MINI VANS. THESE VEHICLES WERE PRODUCED WITH A HIGHER THAN SPECIFIED ELECTRICAL LOAD THROUGH THE ACCESSORY POWER FEED CIRCUIT. THE POTENTIAL FOR CONTACT BETWEEN THE B2 (BATTERY), A2 (ACCESSORY), AND P1 (PROOF) CIRCUITS CAN OCCUR, CREATING A SHORT CIRCUIT, ALLOWING CURRENT TO FLOW THROUGH THE GROUND WIRE.
Risk. THIS CAN CAUSE OVER HEATING AND THE POTENTIAL FOR A VEHICLE FIRE.
Remedy. DEALERS WILL INSTALL A JUMPER HARNESS WITH A RELAY WHICH WILL RE-ROUTE AND ACTIVATE ALL A2 ACCESSORIES THROUGH THE RELAY.
Service Brakes, Air › Disc › Rotor98E010000
Filed Apr 8, 199823,500 vehiclesAimco Products Inc.
Defect. EQUIPMENT DESCRIPTION: AFTERMARKET BRAKE ROTORS FOR USE ON CERTAIN FORD AND MAZDA TRUCKS. CRACKED CASTINGS CAUSED CRACKS TO APPEAR ON THE OUTER DIAMETER OF THE ROTOR HAT OR AROUND THE STUD HOLE.
Risk. LOSS OF BRAKING CAN RESULT.
Remedy. AIMCO WILL REIMBURSE CONSUMERS/INSTALLERS FOR THE COST OF REPLACEMENT ROTORS AND INSTALLATION. CONSUMERS ARE REQUESTED TO RETURN TO THE LOCATION WHERE THE ROTORS WERE ORIGINALLY PURCHASED/INSTALLED FOR REPLACEMENT.
Power Train › Transfer Case (4-wheel Drive)97V204000
Filed Nov 13, 199775,000 vehiclesFord Motor Company
Defect. VEHICLE DESCRIPTION: ALL WHEEL DRIVE PASSENGER MINIVANS. THESE VEHICLES CAN DEVELOP POWERTRAIN BENDING RESONANCE OR TRANSFER CASE OUTPUT SHAFT BUSHING DISPLACEMENT. THE POWERTRAIN BENDING RESONANCE OR THE OUTPUT SHAFT BUSHING DISPLACEMENT CAN RESULT IN STRUCTURAL FAILURE OF THE TRANSMISSION AND/OR TRANSFER CASE. FLUID EXPLUSION, DRIVESHAFT SEPARATION OR LOSS OF VEHICLE DRIVE CAN RESULT.
Risk. THIS CONDITION CAN CAUSE A LOSS OF VEHICLE CONTROL, AND, IF THE EXPELLED FLUID CONTACTS THE EXHAUST SYSTEM, A VEHICLE FIRE COULD OCCUR.
Remedy. DEALERS WILL INSTALL A NEW TRANSFER CASE REAR OUTPUT SHAFT BUSHING AND AN ALUMINUM DRIVESHAFT WILL BE INSTALLED.
What owners reported
Newest filings
Electrical System
Filed Oct 9, 2020160,000 milesGA
I FOUND TWO INCOMPLETE RECALLS. I CALLED THE DEALER 9/28/2020 AT [XXX] AND SPOKE TO [XXX]. SHE PUT THE VIN IN HER SYSTEM, SAW THE TWO RECALLS AND SAID THE PARTS WOULD BE ORDERED. NO RESPONSE. I CALL [XXX] 10/5/2020 AT THE SAME NUMBER AND SHE SAID ABOUT THE SAME THING. THEN I CALLED 10/8/2020 AND ANOTHER SERVICE ADVISOR PRINTED OUT THE ISSUE WITH MY PHONE NUMBER [XXX] AND SAID [XXX] WOULD CALL ME AFTER LUNCH. NO RESPONSE. I TRIED CALLING THE FORD CUSTOMER SERVICE 800 392-3673 AND AFTER PRESSING '#' FOR TWO COMMERCIALS, THE RECORDER HUNG UP. THE VEHICLE HAS BEEN RUNNING FINE, BUT THESE ARE TWO RECALLS THAT ARE CONCERNS. (00S56 & 99S02). THANK YOU VERY MUCH. [XXX]AUGUSTA, GA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine
Filed Nov 19, 2014100,000 milesFL
I WAS GIVEN THIS VAN WITH A HANDICAPPED LIFT AS A PRESENT FROM SOME PEOPLE AT OUR CHURCH. EVER SINCE I GOT IT THE ENGINE LIGHT HAS BEEN ON. I'VE HAD IT CHECKED SEVERAL TIMES BUT NO ONE SEEMS TO KNOW HOW TO FIX IT. ANOTHER PROBLEM I'VE BEEN HAVING IS THAT THE LEFT FRONT TIRE WEARS OUT MORE QUICKLY THAN THE OTHER THREE. WE'VE HAD IT BALANCED SEVERAL TIMES BUT WE STILL HAVE THAT PROBLEM EVEN WITH NEW TIRES. SINCE I AM HANDICAPPED AND USE AN ELECTRIC WHEELCHAIR IF A TIRE BLOWS OUT I MAY NOT BE ABLE TO GET OUT USING THE RAMP LIFT THAT WAS INSTALLED AND THE SAME APPLIES TO THE ENGINE. HOW DO I KNOW IF THE ENGINE HAS SOMETHING WRONG WITH IT IF THE LIGHT IS ON ALL THE TIME? *TR
Vehicle Speed Control
Filed Aug 19, 201048,000 miles00
NOTE: I WISH I HAD FOUND THIS SITE YEARS AGO. I COULD NOT GET PAST FORDS "BRICK WALL" TO SPEAK TO AN ENGINEER! 1. 1997 AEROSTAR - ACCELERATOR PEDAL WAS PRESSED DOWN QUICKLY TO PASS (2 LANE HIGHWAY). 2. NOW IN THE LEFT LANE, NOT FAR AHEAD OF PASSED THE CAR - I EXPERRIENCED A COMPLETE LOSS OF POWER - HARD RIGHT OVER TO SOFT SHOULDER - AVOIDED AN ONCOMING HEAD ON COLLISION - L JUST MISSED THE CAR BEING PASSED BY INCHES AND STOPPED. THE CRIMPED END OF CABLE TO THE CARBURATOR HAD RELEASED FROM THE ACCELERATOR PEDAL. 3. I CLAMPED THE CABLE BACK ONTO THE PEDAL WITH VICE GRIPS. (DROVE TO DEALER). FORD REPLACED THE CABLE. THAT PROBLEM HAS NOT HAPPENED AGAIN. (I DO NOT PRESS DOWN HARD EITHER!) *TR
Wheels
Filed Jun 26, 2009180,000 milesCA
OBSERVED FULL CRACK ON ALUMINUM WHEEL RIM SPOKE. THIS IS STANDARD ALUMINUM WHEEL FROM MANUFACTURER. SERIOUS SAFETY ISSUE. THIS PROBLEM SAME AS HTTP://WWW.MOTORBEAT.COM/COMPLAINT/438440/. *TR THIS IS THE SECOND RIM THAT THIS PROBLEM HAS OCCURRED. ANOTHER RIM FAILED IN THE SAME MANNER ONE YEAR AGO. REPLACED.
Power Train
Filed Mar 27, 2008NY
NEED TO KNOW WERE TO START TO GET ALL THE PROBLEMS ON MY VAN TAKEN CARE OF ALL THE RECALLS, OF POWER TRAIN THE ELECTRICAL AND WHATEVER ELSE WAS REPORTED TO ME ON MY REPORT OF THE RECALLS ON THIS 1997 AREOSTAR VAN THANK YOU MARYJEAN. *TR
1997 AEROSTAR REAR HATCH: 1 OF 2 ANCHOR STUDS WHICH SUPPORT THE TAIL HATCH PNEUMATIC SPRING (VEHICLE BODY END) BROKE, ALLOWING THE HATCH TO IMMEDIATELY FALL ON TO OPERATOR. ALTHOUGH THERE ARE 2 PNEUMATIC SUPPORTS, 1 IS INSUFFCIENT TO SUPPORT THE WEIGHT OF THE HATCH. SIMILAR EXPERIENCE WITH 1994 MODEL.
Electrical System › Wiring › Interior/Under DashFire
Filed Jul 22, 2005WA
MY 1997 FORD AERO STAR VAN PRODUCED A PUFF OF SMOKE FROM THE STEERING COLUMN NEAR THE IGNITION SWITCH. I TOOK IT TO MY MECHANIC WHOM CHECKED THE RECALL NOTICES AND FOUND ONE RESULTING IN AN ELECTRICAL OVERLOAD SHORT CIRCUIT AND OVERHEATING IN THE STEERING COLUMN ELECTRICAL COMPONENTS. WHEN THE KEY WAS TURNED OFF IT SUBSIDES. SINCE THIS OCCURRENCE THE INSTRUMENT PANEL HAS NOT WORKED AND BLEW ALL FUSES, THE FUEL PUMP DOES NOT TURN ON WITH THE KEY AFTER MULTIPLE ATTEMPTS IT ENGAGES SOME TIMES. THE FORD DEALER DID THE RECALL WORK BUT DID NOT FIX OR EXAMINE THE STEERING COLUMN OR THE COMPONENTS THAT BURNED OR OVER HEATED AS A RESULT OF THE OVERLOAD. [XXX] UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Wheels › Rim
Filed May 21, 2004SC
CONSUMER'S HUSBAND DISCOVERED THAT ONE OF THE RIMS HAD CRACKED IN THREE PLACES. *LA ANOTHER RIM WAS FOUND WITH CRACKS IN THREE PLACES AS WELL. *SC *JB
Wheels › Rim
Filed Mar 23, 200474,000 milesWI
CONSUMER TOOK VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT TWO FRONT RIMS CRACKED. *AK CONSUMER CALLED FORD MOTOR COMPANY AND SAID THAT THEY WON'T ADDRESS THE PROBLEM BECAUSE IT'S NOT ON WARRANTY OR RECALL. HOWEVER, CONSUMER REPLACED BOTH RIMS. *LA
Power Train
Filed Jan 15, 2004132,000 milesLA
MY TRANSMISSION DEVELOPED A BAD LEAK IN THE FRONT SEAL. I PAID TO HAVE THE TRANSAXLE REMOVED AND THE SEAL REPLACED. THE FLUID WAS CHANGED AS WELL AS THE FILTER AND THEN SHORTLY AFTERWARDS THE CARS OVERDRIVE STOPPED WORKING. IT WILL SHIFT INTO OVERDRIVE BUT IT WILL SHIFT RIGHT BACK OUT WHEN I STEP ON THE GAS EVEN THE LEAST LITTLE BIT. I COULD NOT AFFORD TO HAVE IT FIXED SO I PUT IT IN DRIVE AND DROVE IT FOR ABOUT 3 WEEKS AND YESTERDAY I WAS DOING ABOUT 60 AND THE CAR SHIFTED INTO SECOND GEAR FOR NO REASON AND THEN RIGHT BACK INTO THRID. THEN ABOUT A HALF MILE LATER IT BEGAN SHIFTING FROM THIRD TO SECOND AND BACK OVER AND OVER. TALK ABOUT GETTING JERKED AROUND! IT WAS LIKE SOMEONE STEPPING ON THE BRAKES! NOW I AM ON FOOT AND I AM ON FOOT AND DUE TO OUR GREAT ECONOMY I AM OUT OF WORK FOR THE TIME BEING. THEY SHOULD OFFER A MANUAL TRANSMISSION ON ALL THEIR CARS.
Vehicle Speed Control › Accelerator Pedal
Filed Dec 2, 200365,000 milesMO
WHEN ACCELERATING CONSUMER HAD TO DEPRESS THE GAS PEDAL SEVERAL TIMES TO GET THE VEHICLE TO MOVE. WHEN THE VEHICLE MOVED THE THROTTLE GOT STUCK, AND REVVED VERY HIGH. DEALER INFORMED THE CONSUMER THAT THE THROTTLE LINKAGE HAD A STICKING PROBLEM. *AK
Tires › Tread/Belt
Filed Sep 23, 200324,000 milesFL
WHILE TRAVELING ON THE HIGHWAY AT APPROXIMATELY 70 MPH, THE TREAD ON THE REAR DRIVER'S SIDE TIRE SEPARATED RAPIDLY, WHICH RESULTED IN COMPLETE DESTRUCTION OF THE TIRE. *AK THE WHEEL WELL AND BUMPER WERE DAMAGED AS A RESULT OF THE TIRE FAILURE. THE TIRE WAS REPLACED AND IT FAILED AGAIN WHILE TRAVELING ON THE HIGHWAY. THE WHEEL WELL AND BUMPER WAS AGAIN DAMAGED. *PH *JB
Wheels › Rim
Filed Sep 2, 2003136,000 milesWA
CONSUMER NOTICED THAT REAR DRIVER'S SIDE RIM SPOKES ARE CRACKED. VEHICLE DID NOT HIT ANYTHING. *AK FOUR SPOKES WERE CRACKED COMPLETELY THREW. ANY MORE AND CONSUMER FACED LOSS OF WHEEL FROM THE VEHICLE. CONSUMER HAD THE SPARE PUT ON AND RIM REPLACED. CONSUMER LEARNED A PARTICULAR DEALERSHIP SELLS ONE OR MORE TO OTHER CUSTOMERS WITH THE SAME PROBLEM. ONE PARTICULAR CUSTOMER WENT TO THE DEALERSHIP WITH THREE DEFECTIVE RIMS. *PH
Visibility › Power Window Devices and Controls
Filed Jul 16, 2003CA
REAR WINDOWS DO NOT ROLL DOWN. DEALER NOTIFIED.*AK
Power Train › Transfer Case (4-wheel Drive)
Filed Apr 21, 200385,493 milesID
THE VEHICLE EXPERIENCED THE PROBLEM AS STATED IN RECALL # 97 V 204 000, HOWEVER THE VEHICLE IDENTIFICATION WAS NOT INCLUDED IN THE RECALL. *JB
Power Train › Automatic Transmission › Lever and Linkage › Column Shift
Filed Aug 22, 2002AZ
VEHICLE WILL NOT RUN PROPERLY DUE TO THE TRANSFER CASE BEING DEFECTIVE. THERE IS A LOUD NOISE WHEN DRIVING. CONTACTED DEALER, AND THE DEALER NOTED THAT VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK *YH
Suspension › Front
Filed Mar 13, 2002CA
RIGHT FRONT SPINDLE AND KNUCKLE ASSEMBLY MALFUNCTIONED. DEALER HAS BEEN NOTIFIED. *AK RIGHT FRONT SPINDLE/KNUCKLE ASSEMBLY WAS REPLACED. RIGHT FRONT ROTOR, INNER AND OUTER WHEEL BEARINGS AND SEAL WERE ALL REPLACED. *TT
Air Bags › FrontalCrash
Filed Dec 17, 2001HI
VEHICLE WAS IN A HEAD-ON COLLISION AND NEITHER OF THE AIR BAGS DEPLOYED. PLEASE PROVIDE MORE INFORMATION.*AK
Service Brakes, Hydraulic › Foundation Components › DrumFire
Filed Nov 19, 2001CA
FORD RECOMMENDS INCORRECT ADJUSTMENT OF REAR BRAKES, WHICH CAUSES OVERHEATING OF DRUMS AND EVENTUAL FAILURE OF AXLE SEALS, AXLE BEARINGS, AND TIRE ON THE RIM ATTACHED TO THE BRAKE DRUM. FORD STIPULATES THAT BRAKE SHOES ARE TO BE TOUCHING DRUM WHEN BRAKES ARE ADJUSTED. THIS RESULTS IN FRICTIONAL HEAT BUILD-UP, AND IS LIKELY TO BE A CONTRIBUTOR TO TIRE FAILURES REPORTED WITH THE FORD EXPLORER. THE FORD EXPLORER, AEROSTAR, AND RANGER ALL SHARE POWER TRAIN AND DRIVE TRAIN COMPONENTS. THIS PRACTICE HAS COST ME $000S ON MY 4 FORD AEROSTARS (1989, 1992, 1994, AND 1997 MODEL YEARS)
Air Bags › FrontalCrash1 injured
Filed Aug 3, 2001FL
VEHICLE WAS SLOWING DOWN GOING 35-45MPH IN THE RIGHT SLOW LANE. WHEN BRAKES WERE APPLIED, VEHICLE PICKED UP MORE SPEED, CAUSING CONSUMER TO LOSE CONTROL. VEHICLE RAN INTO ONE OF THE BEAMS UNDER UNDERPASS OF THE HIGHWAY. UPON IMPACT, FRONT DRIVER'S AIR BAG DIDN'T DEPLOY. CONSUMER'S FACE HIT STEERING. CONSUMER HAD 16 STICHES IN BOTTOM LIP. CONSUMER HAD A CASE, AND WAS NOT ALLOWED TO CONTACT DEALER AT THIS TIME.*AK
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Mar 13, 2006. Source: NHTSA Office of Defects Investigation.