Owners filed 1 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 4 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Electrical System
1
0
0
0
4 safety recalls
Part 573 reports
Equipment › Recreational Vehicle/Trailer18V143000
Filed Mar 2, 20182,958 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain 2018 Keystone Passport, Summerland and Hideout, Dutchmen Aspen Trail and Coleman, and Crossroads Zinger recreational trailers. These vehicles are equipped with Norcold N306 mini refrigerators that may have a loose or missing propane gas valve test port screw.
Risk. The loose or missing propane gas port screw can allow propane gas to leak when the refrigerator is used in 'gas' mode, increasing the risk of a fire.
Remedy. Keystone will notify owners, and dealers will install and tighten the gas valve port screw, as necessary, free of charge. The recall began on April 23, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-315.
Electrical System18V121000
Filed Feb 19, 20181,747 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Zinger and Longhorn recreational trailers. The ground wire at the GFCI receptacle may be improperly installed, possibly resulting in an electrical short.
Risk. An electrical short can increase the risk of a fire.
Remedy. Keystone will notify owners, and dealers will inspect the connection at the GFCI receptacle, correcting the ground wire connection as necessary, free of charge. The recall began on March 20, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-314.
Equipment17V755000
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Equipment › Recreational Vehicle/Trailer17V667000
Filed Oct 20, 20171,697 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and 2017-2018 Crossroads Sunset, Volante, and Zinger recreational vehicles, equipped with Flame King cook tops designed for outdoor use. The cook tops have a corrugated fiber board that can burn due to a breeze or an inverted flame.
Risk. If the flame of the cook top becomes inverted or is redirected due to a breeze, the corrugated fiber board may burn, increasing the risk of a fire.
Remedy. Keystone will notify owners, and dealers will inspect the corrugated fiber board protector and burner for damage. If no damage exists, the fiber board regulator will be replaced. If damage is found on the fiber board, the cook top will be replaced, free of charge. The recall began on November 13, 2017. Owners may contact Keystone customer service at 1-855-226-7496. Keystone's number for this recall is 17-303.
What owners reported
Newest filings
Electrical System
Filed Sep 20, 2019TN
TL* THE CONTACT OWNS A 2018 CROSSROADS ZINGER CAMPER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V121000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CAMPING WORLD OF CHATTANOOGA (LOCATED AT 6728 RINGGOLD RD, CHATTANOOGA, TN 37412, 877-295-2202) WHO STATED THAT THE PART WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED TIME FRAME FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE. THE MANUFACTURER STATED THAT THEY WOULD CALL THE CONTACT BACK, BUT THE CONTACT HAD NOT HEARD BACK. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.*BF COMSUMER HAS CONTACTED THE DEALER SEVERAL TIMES AND HAS YET TO BE REPAIRED.*JB
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Mar 2, 2018. Source: NHTSA Office of Defects Investigation.