Keystone RV Company: Equipment › Recreational Vehicle/Trailer
Keystone RV Company reported this defect to federal regulators on Oct 20, 2017 and put the number of vehicles at risk at 1,697. The repair is free for as long as the recall stands.
The defect
Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and 2017-2018 Crossroads Sunset, Volante, and Zinger recreational vehicles, equipped with Flame King cook tops designed for outdoor use. The cook tops have a corrugated fiber board that can burn due to a breeze or an inverted flame.
The risk
If the flame of the cook top becomes inverted or is redirected due to a breeze, the corrugated fiber board may burn, increasing the risk of a fire.
The remedy
Keystone will notify owners, and dealers will inspect the corrugated fiber board protector and burner for damage. If no damage exists, the fiber board regulator will be replaced. If damage is found on the fiber board, the cook top will be replaced, free of charge. The recall began on November 13, 2017. Owners may contact Keystone customer service at 1-855-226-7496. Keystone's number for this recall is 17-303.
7 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2018 Crossroads Cruiser | 1 | 4 | 1 | 0 |
| 2018 Crossroads Sunset | 0 | 2 | 0 | 0 |
| 2018 Crossroads Volante | 0 | 4 | 0 | 0 |
| 2018 Crossroads Zinger | 1 | 4 | 0 | 0 |
| 2017 Crossroads Sunset | 0 | 1 | 0 | 0 |
| 2017 Crossroads Volante | 0 | 3 | 0 | 0 |
| 2017 Crossroads Zinger | 0 | 2 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 17V667000.
Full record for the 2018 Crossroads Cruiser → · Recalls carrying a do-not-drive advisory → · Where this data comes from →