Page 8 of 9 · complaints 351–400 of 431

2015 Chevrolet Suburban complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Unknown or Other
Filed Jun 14, 201762,000 milesFL

HAVE BEEN WAITING ON AC CONDENSER FOR 7 WEEKS WITH NO IDEA HOW MUCH LONGER IT WILL BE.

Service Brakes
Filed Jun 14, 2017FL

BRAKES STOPPED WORKING . FIRST TIME IT HAPPENED I THOUGHT IT WAS MY IMAGINATION AS I WAS IN A PARKING LOT GOING EXTREMELY SLOW. NEXT DAY IT HAPPENED WHEN BACKING OUT OF MY DRIVEWAY. HAD TO PRESS BRAKES EXTREMELY HARD AND IT ROLLED TO A STOP AS IT HIT CURB ON OTHER SIDE OF ROAD. TOOK IT TO DEALER AND THEY REPLACE THE VACUUM BOOSTER WHICH HAD FAILED AT APROX. 50,000 MILES. NOT COVERED UNDER WARRANTY. EVERY OTHER PART OF BRAKES BESIDES NORMAL WEAR AND TEAR IS COVERED. I WAS LUCKY IT HAPPENED IN MY DRIVEWAY AND NOT WHILE DRIVING AT HIGHER SPEEDS IN TRAFFIC. I HAVE ADDITIONAL COMPLAINTS ABOUT THIS VEHICHLE. THE CLIPS HOLDING DRIVERS SEAT HAD TO BE REPLACED AT 40,000 MILES BECAUSE SEAT WAS SLIDING FROM SIDE TO SIDE. THEY ARE ALL READY LOOSE AGAIN AT 60,000 MILES ALTHOUGH NOT AS BAD AS FIRST TIME. MY AC CONDENSER WENT OUT AT 62,000 MILES. IT HAS BEEN ON NATIONAL BACKORDER FOR 7 WEEKS AND I AM STILL WAITING. THE CAR SHAKES ON THE INTERSTATE AT APROX 70 -75 MILES PER HOUR. THE DEALERSHIP HAS BALANCED THE TIRES AND THIS HAS NOT FIXED PROBLEM. AFTER DRIVING ON INTERSTATE AT HIGH SPEEDS FOR EXTENDED PERIOD OF TIME, WHEN STOPPING THE CAR IDLES VERY ROUGH AND HAS EVEN CUT OFF. THE DEALERSHIP RAN A FUEL INDUCTION SERVICE. WILL SEE IF IT WORKS WHEN I GET IT BACK AFTER THEY REPLACE AC CONDENSER. THE CAR SHIFTS HORRIBLY, ESPECIALLY WHEN GOING SLOW. WAS TOLD THAT IS A PROBLEM WITH THE FUEL EFFICIENT SHIFTING AND THERE IS NO REPAIR...JUST TO MANUALLY SHIFT. ALSO, THE HOOD OF THE CAR HAS TINY RUS

Unknown or Other
Filed Jun 14, 201748,000 milesCA

AT 48,000 MILES, THE AC CONDENSER HAS CRACKED, AND THE DEALER HAS TOLD US THIS IS A MANUFACTURER'S PROBLEM. THE REPLACEMENT PART IS ON NATIONAL BACKORDER, AND WE HAVE WAITED 5 WEEKS FOR THE REPLACEMENT PART TO COME IN. NIETHER THE DEALER OR GM CAN TELL US WHEN THE REPLACEMENT PART WILL ARRIVE. I HAVE FILED A COMPLAINT WITH GM, AND THE CASE NO. IS 8-3029151511.

Unknown or Other
Filed Jun 9, 201724,000 milesCA

2015 CHEVY SUBURBAN SHAKES UNCONTROLLABLY STARTING AT 50 MPH. PEAK OF SHAKING AT 77 MPH. INCREASED WEIGHT SEEMS TO INCREASE EFFECT SUCH AS FULL TANK VS LOW. VEHICLE IS IN MOTION.

Electronic Stability Control (esc)
Filed Jun 8, 201790,000 milesWI

STEERING WHEEL RANDOMLY LOCKS UP WHEN MAKING A TURN FROM STOP OR LOW SPEED AND NUMEROUS ERROR LIGHTS FLASH WITH STABILITRAK TURNING ON AND OFF RANDOMLY.

Electrical System
Filed Jun 1, 201756,000 milesMN

TL* THE CONTACT OWNS A 2015 CHEVROLET SURBURBAN. WHILE THE VEHICLE WAS STATIONARY, THE AIR CONDITIONING SYSTEM FAILED. THE VEHICLE WAS DIAGNOSED AS HAVING A FAULTY CONDENSOR. THE DEALER WAS CONTACTED AT SUBURBAN CHEVROLET IN EDEN PRARIE, MINNESOTA, BUT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CALL WAS FORWARDED TO NHTSA. THE FAILURE MILEAGE WAS 56,000.

Steering
Filed May 31, 201716,000 milesMD

THIS IS THE 4TH TIME MY SUBURBAN HAS BEEN IN THE SHOP. IT HAS A CRACKING POP WHILE TURNING THE STEERING WHEEL. WHILE THE CHEVROLET DEALER IS PLEASED TO FIX IT, IT KEEPS HAPPENING AGAIN WITHIN 2 OR 3 DAYS OF SHORT DISTANCE DRIVING. ON SOME OF THE ONLINE FORUMS, SOME DEALERS REPLACED THE STEERING RACK COLUMN. SOME DEALERS DO THE ALIGNMENT AND THE PROBLEM TENDS TO REOCCUR.

Unknown or Other
Filed May 31, 2017GA

NATIONAL A/C CONDENSER BACKORDER: TODAY MARKS 21 DAYS WITHOUT AN A/C CONDENSER ON MY CAR. I HAVE A SMALL CHILD (15 MONTHS OLD) AND GM HAS NO IDEA WHEN AN A/C CONDENSER WILL BE AVAILABLE. I AM THE 6TH PERSON AT MY LOCAL DEALERSHIP TO NEED ONE, THE 3RD ONE AT A LOCAL AUTOMOTIVE GARAGE. GM SAYS THEY HAVE NOT HEARD OF THIS ISSUE BUT A SMALL GOOGLE SEARCH WILL SHOW THERE IS A VERY LARGE ISSUE ACROSS THE NATION, HENSE THE NATIONAL BACKORDER ON THE PART. I HAVE TRIED CALLING VARIOUS CHEVROLET DEALERSHIP TRYING TO LOCATE THIS PART.

Unknown or Other
Filed May 31, 201742,600 milesWA

BOUGHT A USED 2015 SUBURBAN NOTICED A VIBRATION YOU CAN HEAR AND FEEL BETWEEN 40-60 MPH. TRIED TO GET IT FIXED BUT NO ONE KNOWS WHAT IS CAUSING IT ON 4TH VISIT TO GET IT FIXED RIGHT NOW HAVE HAD IT FOR 3 WEEKS TRIED TO GET DEALER TO TAKE IT BACK AND THEY REFUSED AFTER FIXING BRAKE ROTORS. IT IS ALSO HAVING PROBLEMS DOWNSHIFTING. RANDOMLY. WILL DOWNSHIFT WHILE MAINTAINING SPEEDS OF 50-55 MPH TO 38 WITH NO WARNING WILL MAKE GRINDING NOISES AND AM UNABLE TO STEER OR BREAK. AFRAID MY FAMILY IS GOING TO GET REAR ENDED WHILE IT'S HAPPENING. CAN'T ACCELERATE OR DO ANYTHING WHILE IT'S HAPPENING. DO NOT FEEL SAFE DRIVING MY FAMILY IN THIS CAR BUT IT'S WHAT WE HAVE...

Unknown or Other
Filed May 23, 201766,000 milesOR

AT 66,000 MILES THE AIR CONDITIONER QUIT WORKING. I TOOK IT TO THE DEALER WHERE THEY FOUND THE CONDENSER HAD A LEAK AND WAS TOLD THAT THERE IS A MASSIVE BACKORDER ON THE PARTS NEEDED TO MAKE THE REPAIR. THEY FOUND 4 PARTS IN WISCONSIN BUT THEY WOULD NOT SELL THEM BECAUSE THEY TOO HAD A LOCAL DEMAND AND NEEDED 50 FOR THESE SAME REPAIRS. THIS IS NOT COVERED UNDER ANY WARRANTY. WE OWN A 2007 YUKONXL AND HAVE NEVER HAD AN ISSUE WITH THE A/C.

Engine
Filed May 20, 2017NY

DEAR SIR OR MADAM MY VEHICLE A/C PROBLEM NO COOL AIR , ONLY WARM AIR ,AND I PAID TO DEALERSHIPS 166.52 JUST FOR CHECKING WHAT PROBLEM !THEY FIND OUT CONDENSER LEAKING, THE DEALER PRICE IS 1159.63 TO REPAIR IT , I AM LIMO DRIVER THIS VEHICLE FOR BUSINESS USE! MY CAMPANY HAVE HUNDREDS DRIVER HAVE SAME VEHICLE , AND THEY HAVE SAME PROBLEMS, ALL VEHICLES FROM GM FACTORY INCLUDES GMC CHEVROLET CADILLAC SAME PROBLEMS , I AM ABLE TO COLLECT ALL THE SIGNATURES TO PROVE IT . THIS IS PROBLEM OF MANUFACTURER PRODUCTION PROCESSING! BUT I PAID $664.13 REPAIR IT ! WHO PAY MY LOST ? PLEASE HELP ME.

Visibility
Filed May 11, 201735,000 milesNJ

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR CONDITIONING SPORADICALLY FAILED TO FUNCTION. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER FAILED DUE TO A FREON LEAK AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS UNABLE TO ASSIST AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 07/13/17*LJ UPDATED 10/13/2017*JS

Electrical System
Filed May 5, 201752,000 milesMA

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR CONDITIONER FAILED TO WORK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CONDENSER FAILED DUE TO A LEAK AND NEEDED TO BE REPLACED. THE DEALER STATED THAT DUE TO THIS BEING A KNOWN ISSUE WITH THESE VEHICLES, THE PART WAS CURRENTLY ON NATIONAL BACKORDER. PRIOR TO THE FAILURE, THE CONDENSER HAD BEEN REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.

Service Brakes
Filed Apr 10, 201795,961 milesVA

I WAS ON SLOPE HILL. MY BRAKES ARE NOT RESPONDING. I PUT IN NEW BRAKES 2 MONTHS AGO AND BRAKES NOT RESPONDING? MY CAR ALMOST WENT DOWN THE HILL. I CALLED ROADSIDE ASSISTANCE AND HAD THEM TOWED MY CAR TO DEALERSHIP. THEY FOUND THE ISSUE VACUUM PUMP BROKE. ALSO MY TRANSMISSION HAVING ISSUE SINCE 2 MONTHS. THEY STILL HAVEN'T FOUND ISSUES. I CAN'T CONTROL MY SPEED AND ENGINE GIVES A KICK WHEN ENTERING HIGHWAY. THEY WON'T REPAIR THIS ISSUE BECAUSE THEIR "MECHANICS" CANNOT FIND THE ISSUE. THIS IS THIS WORST VEHICLE TO DRIVE ANDUNSAFE FOR DRIVERS AND PASSENGERS.

Structure › Body
Filed Mar 24, 2017MD

WHILE SHOPPING FOR A USED 2015 SUBURBAN I NOTICED THAT ALL OF THEM HAD A FAIR AMOUNT OF RUST ON THE UNDERCARRIAGE. THE ONE I ENDED UP PURCHASING HAD RUST AS WELL BUT HAD THE LEAST OF THE ONES I LOOKED AT.

Structure › Body
Filed Mar 21, 201745,000 milesMO

WAS DRIVING AT HIGHWAY SPEED AND HEARD A POP FROM BEHIND DRIVER. STARTED HEARING A FLAPPING SOUND AND FOUND THE DRIVERS PILLAR COVER HAD COME LOOSE AT THE TOP. WOULD NOT SNAP BACK SO SECURED WITH DUCT TAPE AS SO NOT TO LOSE THE PART. LATER THE SAME DAY FOUND 2 OTHER WERE LOOSE SO SECURED THEM SO AS NOT TO HAVE THEM COME OFF. HAVE RESEARCHED THIS AND FOUND MANY OTHERS HAVE HAD THE SAME PROBLEM. MANY HAVE SAID THAT IF UNDER WARRANTY THEY WERE FIXED BUT ONLY TO HAVE THE PROBLEM OCCUR AGAIN. HAVE 45,000 MILES ON VEHICLE WHEN THIS OCCURRED SO NOT UNDER WARRANTY. WILL CONFRONT THE DEALER JUST TO SEE IF THEY ADMIT TO NO GOOD FIX AND THINKING THIS IS JUST THE OWNERS PROBLEM. HARD TO BELIEVE THIS HAPPENS ON A $70,000 CAR.

Structure › Body
Filed Mar 14, 201725,000 milesLA

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING VARIOUS SPEEDS, THE EXTERIOR WINDOW PANELS FAILED ON THE FRONT PASSENGER AND DRIVER SIDE DOORS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THIS WAS THE THIRD TIME THE FAILURE OCCURRED AND THE PANELS NEEDED TO BE REPLACED. THE FIRST TWO TIMES THEY WERE REPLACED UNDER WARRANTY; HOWEVER, THE MANUFACTURER DECLINED TO REPAIR THE LAST FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.

Service BrakesCrash2 injured
Filed Feb 28, 201751,000 milesTX

WHILE DRIVING HER VEHICLE TODAY MY WIFE DEPRESSED HER BRAKE TO STOP AND SHE SAID THE BRAKE FELT LIKE PUSHING ON A RUBBER TIRE. THE CAR WOULD NOT STOP CAUSING HER TO RUN A STOP SIGN AND HIT ANOTHER VEHICLE. WE HAD THE SAME PROBLEM LAST MONTH AND THE VEHICLE WAS TAKEN TO THE CHEVROLET DEALERSHIP AND "REPAIRED" ACCORDING TO THE CURRENT SAFETY BULLETIN ISSUED BY CHEVROLET. THIS COLLISION CAUSED THE OTHER PERSON TO GO TO THE HOSPITAL VIA EMS AND MY WIFE WAS TAKEN BY POV TO ER FOR EVALUATION. OBVIOUSLY WHATEVER "FIX" WAS DONE BY THE DEALERSHIP WAS NOT THE CAUSE OF THE PROBLEM. I WAS TOLD THE VACUUM ASSIST PUMP AND HOSES WERE REPLACED, BUT THE VEHICLE STILL HAD THE SAME ISSUE.

Electronic Stability Control (esc)
Filed Feb 23, 201750,000 milesTX

FOR THE 3RD TIME MY WIFE WHILE DRIVING HER CAR HAD THESE ISSUES! SERVICE POWER STEERING WHERE IT MAKES IT HARD TO TURN. BRAKE AND ABS LIGHTS COME ON MAKING THE BRAKE PEDAL GO TO THE FLOOR BARELY STOPING THE SUBURBAN, SERVICE STABILITRAC AND SERVICE TRAILER BRAKE! THIS IS THE SECOND TIME IT'S AT THE DEALER THE FIRST TIME IT WENT AWAY SO QUICKLY WE THOUGHT IT WAS A FLUKE BUT IT DEFINITELY SCARED MY WIFE TO DEATH! BY THE TIME WE GET IT TO THE DEALER IT CLEARS IT'S SELF AND THEY CAN'T FIND ANYTHING WRONG! WE VIDEOED THE INCIDENTS AND NEED HELP TO SEE WHY THOSE ISSUES AREN'T RECALLED ON OUR SUBURBAN LIKE THEY HAVE RECALLED ON OTHER 2015 SUBURBANS?

Service Brakes
Filed Feb 23, 201759,000 milesCA

CAR ONLY HAS 60,000 MILES BRAKE BOOSTER IS GOING OUT AND CHEVY KNOWS THERE IS A PROBLEM BUT HAVE NOT RECALLED. ALSO FRONT SHOCKS ARE GOING OUT DUE TO MAGNETIC RIDE SYSTEM LOTS OF PEOPLE HAVE THE SAME PROBLEM CHEVY ONCE AGAIN HAS NOT RECALLED!

Structure › Body
Filed Feb 14, 201747,559 milesMN

THE BLACK TRIM ON THE PASSENGER SIDE DOOR (COVERING THE SPACE BETWEEN THE FRONT & REAR DOORS) HAS COME LOOSE AND THE VIBRATION IS NOTICEABLE AT HIGHWAY SPEEDS. THIS IS NOT COVERED BY THE CERTIFIED PRE-OWNED WARRANTY OR THE EXTENDED WARRANTY I PURCHASED SEPARATELY FROM THE DEALER. THE DEALERSHIP HAS TOLD ME IT'S A $250 REPAIR AND HAVE HEARD MANY COMPLAINTS OF THIS ALREADY FROM OTHER OWNERS. I'VE GOT ONE IN NEED OF REPAIR NOW AND ANOTHER IS COMING LOOSE ON THE OTHER SIDE. AS THE VEHICLE OWNER, I'M SURPRISED THE MANUFACTURER IS NOT TAKEN CARE OF THIS ON A 2 YR OLD VEHICLE AND I'M CONCERNED AT $250/TRIM THIS IS GOING TO BE COSTLY ISSUE GOING FORWARD IF THEY DON'T ADDRESS IT.

Tires
Filed Jan 4, 201730,000 milesIL

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN EQUIPPED WITH CONTINENTAL CROSSCONTACT LX20 TIRES, SIZE: P275/55R20. WHILE DRIVING APPROXIMATELY 50 MPH, A LOUD NOISE AND HEAVY VIBRATION OCCURRED UNDERNEATH THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT ALL FOUR TIRES HAD EXCESSIVE WEAR. THE TIRES WERE ROTATED SEVERAL TIMES, BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE TIRES MAY HAVE TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE THE ORIGINAL TIRES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE DOT NUMBER WAS NOT PROVIDED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 30,000. *TR

Structure › Body
Filed Jan 3, 201760,000 milesIA

I HAVE A 2015 SUBURBAN AND THE DOOR TRIM BETWEEN THE DOORS COMES LOOSE. OUR VEHICLE IS OUT OF WARRANTY WE TOOK TO THE DEALER AND THE SERVICE TECH SAYS THEY HAVE HAVING A LOT OF ISSUES WITH THIS. WE WERE JUST IN A 2015 GMC DENALI AND THEY ARE HAVING THE SAME THING GOING ON. *TR

Power Train
Filed Jan 2, 2017144,400 milesMI

CAR WOULD REV, THEN SHIFT VERY HARD INTO GEAR FROM A FULL STOP - EITHER GOING FORWARD OR INTO REVERSE. HAD ALSO NOTICED SOME UNEVEN GEAR SHIFTS WHEN GO UP HILLS AND REVVING OF ENGINE PRIOR TO TRANSMISSION ENGAGING WHEN ON THE HIGHWAY. TAKEN TO DEALERSHIP, WHERE I WAS TOLD THE TRANSMISSION PUMP WENT OUT AND WOULD REQUIRE THE ENTIRE TRANSMISSION TO BE REPLACED, WHICH WAS NOT UNDER WARRANTY. THIS HAPPENED AT 144,400 MILES. HOWEVER, THE REMANUFACTURED TRANSMISSION WOULD BE WARANTEED FOR 300,000 MILES.

Fuel/Propulsion System
Filed Dec 16, 201631,000 milesND

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT NOTICED A FUEL ODOR AROUND THE VEHICLE. THE DEALER DIAGNOSED THAT THE PLASTIC TUBE CONNECTED TO THE FUEL TANK NEEDED TO BE REPLACED. THE DEALER DID NOT HAVE THE PART AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 31,000.

Structure › Body
Filed Dec 5, 201643,500 milesMN

SAIL PANELS (PILLAR CAPS) CAME LOOSE FROM THEIR MOUNTS. INTERNET SEARCH REVEALED THAT THIS IS A PROBLEM WITH 2014 AND NEWER SUBURBAN TYPE VEHICLES. MOUNTS CAN DETACH FROM THE VEHICLE AT HIGH SPEED DUE TO WIND. THEY WOULD BE A TRAFFIC HAZARD TO OTHER VEHICLES, MOTORISTS OR PEDESTRIANS.

Steering
Filed Dec 1, 201654,000 milesIL

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A LOUD KNOCKING NOISE IN THE STEERING COLUMN. IN ADDITION, THE STRUTS LEAKED FLUID. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 54,000.

Service Brakes
Filed Nov 28, 20161 milesLA

I HAVE A 2015 CHEVY. SUBURBAN LT THE BRAKE PEDAL IS HARD TO PRESS AND THE CAR CONTINUE TO ROLL EVEN AFTER I APPLY THE BRAKE DESPITE THE ROTOR AND ALL THE PADS HAVE BEEN REPLACED.....THIS IS VERY DANGEROUS.

Exterior Lighting
Filed Nov 26, 2016MI

THE HEADLAMPS DO NOT PROVIDE SUFFICIENT LIGHT OUTPUT TO SAFELY OPERATE THE VEHICLE AT NIGHT. IT IS VERY EASY TO OVER DRIVE THE VEHICLE HEADLAMPS AND THE BRIGHT LIGHTS DO NOT PROVIDE ENOUGH INCREASE IN LIGHT OUTPUT TO ADDRESS THE ISSUE. I DO NOT FEEL SAFE OPERATING THIS VEHICLE AT NIGHT IN ANY REDUCED LIGHT CONDITION.

Wheels
Filed Nov 7, 20165,200 milesMI

VIBRATION AT SPEEDS OF 70-80 MPH. THE TIRES HAVE BEEN ROAD FORCED BALANCED 3 TIMES STILL HAS THE PROBLEM. THE PROBLEM WAS NOTICED AFTER THE FIRST SERVICE AND TIRES ROTATED.

Structure › Body
Filed Nov 7, 201618,000 milesKY

THE VEHICLE HAS AN UNUSUAL VIBRATION AT HIGHWAY SPEEDS. THE ROOF BOWS HAVE DETACHED FROM THE ROOFING SHEET METAL CAUSING THE SHEET METAL TO VIBRATE. THE VIBRATION CAUSES THE HEADLINER TO DETACH, AND ASSOCIATED COMPONENTS (HEAT/AC VENTS AND LIGHTS) TO FALL ON OCCUPANTS. THE VIBRATION CAUSES SIGNIFICANT AIR PRESSURE ISSUES WHICH CREATE DIZZYING EFFECTS AND HEADACHE. IN THIS CASE, THE DEALER HAS RE-ATTACHED THE ROOF BOWS TWICE AND NOW THEY ARE DETACHED AGAIN, BUT THE VEHICLE IS OUT OF WARRANTY. THIS IS A COMMON PROBLEM WITH THESE VEHICLES AND CAN BE FOUND IN MULTIPLE LOCATIONS ONLINE, HOWEVER GM IS REFUSING TO FIX THIS PROBLEM. HTTP://WWW.CBSNEWS.COM/NEWS/IS-YOUR-GM-VEHICLE-MAKING-YOU-SICK/ HTTP://WWW.AUTOBLOG.COM/2015/12/30/FULLSIZE-GM-SUVS-MAKING-OWNERS-SICK-REPORT/ HTTP://WWW.AUTOGUIDE.COM/AUTO-NEWS/2015/12/THERE-S-A-BIG-ISSUE-WITH-GM-S-SUVS-AND-NO-ONE-SEEMS-TO-HAVE-A-SOLUTION.HTML

Air BagsCrash1 injured
Filed Oct 16, 2016NC

A DRIVER RAN THE RED TRAFFIC LIGHT AND HIT MY VEHICLE AS I WAS MAKING A LEFT TURN IN THE INTERSECTION. THE IMPACT WAS SO INTENSE THAT HE MANAGED TO SHIFT THE ENTIRE FRONT FRAME OF MY VEHICLE. MY AIR BAGS DID NOT DEPLOY.

Exterior Lighting
Filed Oct 7, 201610 milesNC

HEADLAMPS TOO DULL. HARD TO SEE THE ROAD AT NIGHT. NO SIDE VISION AT NIGHT. HAS BEEN LIKE THIS SINCE NEW. I HAVE COMPLAINED TO 2 DIFFERENT DEALERS AND THEY SAY THERE IS NO PROBLEM. I HAVE PUT IN A COMPLAINT THE THE MANUFACTURER AND HAVE HEARD NOTHING BACK.

Service Brakes
Filed Oct 3, 201667,000 milesFL

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED TO REDUCE IN SPEED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,000.

Engine6 injured
Filed Sep 21, 201618,351 milesMI

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT A STRANGE ODOR WAS PRESENT IN THE VEHICLE. SEVERAL OCCUPANTS ENDURED MIGRAINES, VERTIGO, NAUSEA, AND VOMITING WHILE IN THE VEHICLE. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. SEVERAL COMPONENTS WERE REPAIRED, BUT THE FAILURE WAS PERSISTENT. THE FAILURE MILEAGE WAS APPROXIMATELY 18,351.

Suspension
Filed Sep 12, 20165,792 milesMI

HAVE HAD OUR VEHICLE IN THE DEALERSHIP 3 TIMES FOR ROAD/TIRE VIBRATION FROM ?TIRES OR SUSPENSION. DEALERSHIP HAS CHANGED 3 OF 4 TIRES COULD NOT GET ROAD FORCED BALANCES WITH 22 INCH TIRES. DEALERSHIP CLAIMS BAD BATCH OF TIRES FROM BRIDGESTONE. VIBRATION HAS CONTINUED AT SPEEDS OF 70-80 MPH. IT ALL BEGAN AFTER THE FIRST SERVICE AT 5792 MILE AND TIRE ROTATION. VEHICLE WAS BROUGHT BACK TO DEALERSHIP ADVISING OF VIBRATION IN STEERING WHEEL AND BOTH FRONT SEATS. DEALERSHIP CLAIMED THAT THEY WERE NOT ABLE TO GET TIRES BALANCED. HAD TO ORDER 3 DIFFERENT SETS OF REPLACEMENT TIRES WITH NO PREVAIL. BROUGHT BACK AGAIN FOR SECOND REQUIRED SERVICE AND DEALERSHIP HAS ROTATED THE TIRES FOR A SECOND TIME.

Air Bags
Filed Sep 8, 2016340 milesNY

TRAILER BRAKE ASSIST MALFUNCTION DURING TRIP WHILE DRIVING WITH TRAILER CONNECTED ON HIGHWAY NO PROBLEM AFTER ENDING TRIP AND DISCONNECTING TRAILER BRAKE ASSIST WARNING LIGHT APPEARED AND 1ST GLANCE BRAKES SEEMED FINE BUT FINAL PEDAL PRESSURE IS VERY STIFF ALMOST CAN'T STOP SUV

Service Brakes
Filed Sep 8, 201654,000 milesMA

I AM WRITING ABOUT MY 2015 CHEVY SUBURBAN. I OWN A LIMOUSINE SERVICE AND USE THE SUBURBAN IN MY FLEET. YESTERDAY A DRIVER, WITH PASSENGERS, HAD A TOTAL FAILURE OF THE POWER BRAKING SYSTEM. IT IS AT A LOCAL REPAIR SHOP NOW, AND I AM BEING TOLD THE AIR PUMP HAD BROKEN APART, INSIDE, SNAPPED THE FAN BELT RESULTING IN NO VACUUM GETTING TO THE POWER BRAKE SYSTEM. MY DRIVER WAS BARELY ABLE TO STOP THE VEHICLE BEFORE REAR ENDING ANOTHER CAR ON THE HIGHWAY. THE VEHICLE HAS 54,000 MILES AND I AM BEING TOLD IS OUT OF THE BUMPER TO BUMPER WARRANTY. THERE ARE ALSO NO OPEN RECALLS. I AM REPORTING THIS ISSUE TO THE NHTSA AND THE MASSACHUSETTS ATTORNEY GENERAL'S OFFICE, AS I BELIEVE THIS IS AN IMMEDIATE DANGER TO THE GENERAL MOTORING PUBLIC. I JUST CONTACTED CHEVROLET BY PHONE AND EMAIL. THE REPRESENTATIVE ON THE PHONE SAID ALL SHE COULD TELL ME IS THAT IT'S OUT OF WARRANTY, THERE WERE NO RECALLS, AND I AM BASICALLY ON MY OWN TO REPAIR. I HOPE YOU ARE ABLE TO INVESTIGATE THIS SITUATION, IDENTIFY THE CAUSE OF THIS FAILURE, AND COME UP WITH A REMEDY FOR THE SAFETY OF EVERYONE.

Air Bags
Filed Aug 31, 20168,592 milesTX

VEHICLE WAS STATIONARY, DRIVER PLACED AC ON HIGHEST SETTING, BUT NOTHING BLEW OUT (MYLINK SCREEN ALSO DISPLAYS NO AIR). NAVIGATION STOPS WORKING IN MIDDLE OF ROUTE AND CHANGES DESTINATION TO A DIFFERENT COUNTRY (MEXICO). VEHICLE FEELS LIKE IT WANTS TO DIE IN STOP/GO TRAFFIC AND WHILE IN STATIONARY POSITION. WHEN MAKING TURNS AT ANY SPEED, DRIVER WILL BEGIN BRAKING, AND VEHICLE ACCELERATES ON ITS OWN CAUSING MANY NEAR MISS ACCIDENTS INCLUDING ALMOST FALLING OFF A BRIDGE. LASTLY, MANY 2015 SUBURBANS HAVE BEEN RECALLED FOR THEIR AIRBAGS, BUT MINE HAS NOT. CONCERNED THAT OURS MAY BE IMPACTED AND DO NOT WISH TO END UP INJURED OR A FATALITY. NHTSA HAS DOCUMENTED FATALITIES OF AIRBAG FAILURES FROM VEHICLES NOT RECALLED THAT WERE 2015 TAHOE AND SUBURBANS. VIBRATIONS ARE SO LOUD THEY CAUSE MIGRAINES AND EARACHES IN ALL OCCUPANTS.

Power Train
Filed Aug 23, 2016IN

EXCESSIVE VIBRATION WHEN TRAVELING AT HIGHWAY SPEEDS BETWEEN 60-70 MPH. VEHICLE HAS BEEN TO DEALERSHIP 3 TIME FOR THIS PROBLEM AND THEY STATE EVERYTHING IS NORMAL. REBALANCED TIRES AND CHECKED THE SUSPENSION BUT IT CANNOT BE FIXED. MANUFACTUIRNG DEFECT.

Service Brakes
Filed Jul 24, 201645,000 milesVA

A/C NO COLD AIR. I WENT TO DEALERSHIP AND THEY TESTED AND SAID THERE'S HUGE HOLE. APPARENTLY THEY ONLY SAID SMALL LEAK. THEY REPLACED WITH NEW CONDENSER. I WAS FORCED TO PAY NEARLY 1,400. ALSO RESURFACE FRONT DISC BRAKE. THIS IS BRAND NEW VEHICLE AND OVER 20 VEHICLES I KNOW HAVE SAME ISSUES. THERE SHOULD BE RECALL ON THIS VEHICLE. I WENT TO DEALER AND THEY SAID DEAL WITH GM. I WENT TO GM THEY WON'T RESOLVE MY ISSUES.

Fuel/Propulsion System
Filed Jul 1, 201615,000 milesIL

HEAD GASKET IMPROPERLY INSTALLED BLEW ENGINE AND DAMAGED RADIATOR.

Air BagsCrash5 injured2 killed
Filed Jun 30, 2016AL

TAKATA RECALL- ON MAY 27 2016 WE WERE INVOLVED IN AN ACCIDENT IN OUR 2015 CHEVROLET SUBURBAN. 2 OF THE 4 PASSENGERS PASSED AWAY. WE WERE RAN OFF THE OF ROAD AND HIT TWICE BY A TRUCK PULLING A TRAILER. ALL AIRBAGS EXCEPT THE FRONT PASSENGER AND DRIVERS FRONT AIRBAG DEPLOYED. THIS OCCURRED WHILE THE VEHICLE WAS IN MOTION. WE CROSSED NORTHBOUND LANES AND CAME TO A COMPLETE STOP ABOUT 10 FEET OFF OF THE ROADWAY. A MOTORHOME TOWING A JEEP LOCKED THEIR BRAKES GOING APPROX 65 MPH WHEN THEY SAW US CROSS THE ROAD AND LOST CONTROL CAUSING THEM TO COME OFF OF THE ROADWAY. THEY HIT US, CAUSING US TO SPIN AROUND AND THEN HIT US AGAIN. THE ACCIDENT ENDED WITH US BEING SLAMMED INTO A CEMENT CULVERT. DURING THIS TIME THE FRONT AIRBAGS STILL DID NOT DEPLOY AND ALSO THE STEERING WHEEL BROKE OFF. THE FRONT PASSENGER PASSED AWAY AS WELL AS HIS SISTER SITTING BEHIND HIM. CAN SOMEONE LOOK INTO THIS AND SEE WHY THE FRONT AIRBAGS DID NOT DEPLOY AND ALSO WHY THE STEERING BROKE? THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Unknown or Other
Filed May 20, 20161,000 milesVA

VEHICLE HAS UNUSUAL VIBRATION AT HIGHWAY SPEEDS. IT HAS DONE THIS FOR SOME TIME & DOES THIS OVER MOST ROAD TYPES - WE RECENTLY TOOK IT TO FLORIDA ON A 2,000+ MILE VACATION TRIP - IT VIBRATED MOST OF THE TIME ON THE HIGHWAY. HERE IS A 30 DAY LINK TO VIDEO OF VIBRATION: HTTPS://WWW.ICLOUD.COM/ATTACHMENT/?U=HTTPS%3A%2F%2FCVWS.ICLOUD-CONTENT.COM%2FB%2FAAUIP4UFPIYWV-LVSMEY5OZ-LJCHAS2MAF2EQWPYJ_FFK4INUQJUUA3D%2F%24%7BF%7D%3FO%3DAL4P6ORKL19_TBYLINUXRJFFREO4HKMGZEUF9-F6KL4X%26V%3D1%26X%3D3%26A%3DBFU-YAJVAZH_A_-UMWEA_WHIAP8VYTBY%26E%3D1465132707%26K%3D%24%7BUK%7D%26FL%3D%26R%3D985C76D2-CECE-4030-B968-F19DCF98D382-1%26CKC%3DCOM.APPLE.LARGEATTACHMENT%26CKZ%3DFF26F67A-C38C-48F9-A562-D17E77A0EAA3%26P%3D30%26S%3DWPAVFLXTZNBMR3MWZKQJ98QATGI&UK=M7PJEPKTNQI6F1KJHUZCSW&F=IMG_0466.MOV&SZ=45872032

Equipment › Appliance › Air Conditioner
Filed Mar 30, 201660,000 milesNY

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STARTED THE VEHICLE AND ACTIVATED THE AIR CONDITIONER; HOWEVER, HOT AIR CIRCULATED THROUGH THE AIR VENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER NEEDED TO BE REPLACED DUE TO A LEAK. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Unknown or Other
Filed Mar 18, 2016MD

REAR HATCH THAT IS ENABLED BY FOOT SENSOR IS ACTIVATED WHEN NOT INTENDED TO AND THE REAR HATCH CAN CLOSE ON OCCUPANT IF NOT PUSHED BY MANUALLY. ASKED DEALERSHIP TO DISABLE FEATURE AND THEY SAID THEY ARE UNABLE TO. THE REAR HATCH CLOSES SPONTANEOSLY WHEN A MOTION IS DETECTED NEAR REAR HATCH AND NOT JUST AS INTENDED TO IF QUICK IN/OUT MOTION OF FOOT BENEATH REAR CAR HATCH IS DETECTED. VERY DANGEROUS IF CHILDREN ARE NEAR WHEN OPEN AND THEY DON'T KNOW HOW TO PUSH HATCH BACK TO PREVENT FROM CLOSING. I HAVE REPEATEDLY REPORTED TO CHEVY AND THEY SAY THERE IS NOTHING THEY CAN DO.

Structure › Body › Hatchback/Liftgate
Filed Mar 15, 201643,000 milesGA

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE ATTEMPTING TO BRAKE THE VEHICLE, THE BRAKES MADE AN ABNORMAL LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES AND ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE BRAKES AND ROTORS HAD BEEN REPLACED A TOTAL OF THREE TIMES SINCE THE PURCHASE OF THE VEHICLE. ALSO, WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED AND SLOWED DOWN. THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT WAS INFORMED THAT THE VEHICLE HAD NOT FAILED AND THAT WAS HOW IT WAS CALIBRATED. THE CONTACT ALSO STATED THAT THE LIFTGATE FAILED TO OPEN AUTOMATICALLY AND HAD TO BE MANUALLY OPERATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 43,000.

Seats1 injured
Filed Mar 9, 2016331 milesCA

THIS OCCURRED AT 331 MILES, PARKED, I ENTERED VEHICLE I STARTED TO SIT AT THE RIGHT FRONT LEFT PASSENGER SEAT NEXT TO DRIVER SEAT AND I EASILY BUMPED INTO THE RIGHT CORNER OF THE SEAT BETWEEN MY LEGS I DIDN'T FELL ANYTHING AT THE TIME AND THE NEXT DAY I FELT THERE WAS HEAVY TUBER BRUISING ON MY LEFT LEG SEEKED FOR HELP AT THE EMERGENCY ROOM BECAUSE HAD DIFFICULTY TO SIT ON ANY CHAIR THE DOCTOR DESCRIBED MY CONDITION AS I HAVE BUMPED INTO SOMETHING AND KEPT TALKING ABOUT IT THE HOLE TIME THE ACTUALL REPORT IS NOT COMPLETED BY THE SECRETARY THAT WORKS FOR THE DOCTOR NHTSA SHOULD INVESTIGATE THE OCCURANCE SINCE THE DOCTOR REPORTED IT AS A INJURY AT THE TIME OF VISIT. I BELIEVE THE SEAT(S) ARE A DEFECT AND THAT THEY SHOULD BE ADRESSED. THIS SUBURBAN IS STILL FOR SALE BUYERS AND OWNERS BEWARE THE DANGER OF THE SEATS AS IT OCCURRED TO ME. I AM 6 FOOT 5 AND A HALF WEIGH AROUND 270 LBS I AM A BIG PERSON.

Exterior Lighting
Filed Mar 4, 2016CO

ESPECIALLY AT NIGHT, THE "WELCOME LIGHTS/REVERSE LIGHTS" OF A CHEVROLET SUBURBAN CONFUSE ME BECAUSE I THINK THAT PERSON'S VEHICLE IS BACKING UP. THIS CAUSES ME TO EITHER HESITATE OR AT WORST, PANIC IF I THINK THEY ARE ABOUT TO BACK INTO ME. THE PHOTO ATTACHED IS OF A DIFFERENT GM VEHICLE, THE GMC TERRAIN, BUT THE APPEARANCE IS THE SAME.

Power Train
Filed Feb 16, 20165 milesFL

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL AND THE ENTIRE VEHICLE BEGAN TO VIBRATE AND THE CONTACT NOTICED AN ABNORMAL NOISE IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED AND BALANCED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED AND BALANCED AND THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2015 Chevrolet Suburban → · Every Suburban year → · How the figures are calculated →