2015 Chevrolet Suburban complaints

THERE ARE NUMEROUS REPORTS OF 2015 CHEVROLET SUBURBAN'S SUFFERING BRAKE LOSE. THE REPORTS ARE VACUUM PUMP FAILURE WHICH LEADS TO A STIFF OR UNMOVABLE BRAKE PEDAL WHILE DRIVING. THE BRAKES ARE COMPLETELY INOPERABLE AND CAN OBVIOUSLY LEAD TO A COLLISION. WHILE MY VEHICLE HAS NOT EXPERIENCED THIS YET, WE HAVE A FRIEND WHO SUFFERED THE BRAKE FAILURE DESCRIBED ABOVE. IN DOING SOME RESEARCH ONLINE, WE'VE DISCOVERED THIS TO BE A COMMON PROBLEM. THE COMPLAINANTS DESCRIBE THE PROBLEM OF A STIFF OR UNMOVABLE BRAKE PEDAL AND TOTAL BRAKE LOSE. OUR FRIEND HAS A 2015 SUBURBAN AND WAS NEARLY INVOLVED IN A COLLISION ON 6/27/2018. OUR RESEARCH HAS ALSO SHOWN THERE ARE NUMEROUS COMPLAINTS REGARDING THIS ISSUE AND THAT GM IS AWARE OF THE PROBLEM. IF TRUE, WE BELIEVE, IN THE INTEREST OF SAFETY, GM SHOULD RECALL THESE VEHICLES AND RECTIFY THE PROBLEM IMMEDIATELY.

BRAKE SYSTEM FAILURE, WHEN PRESSURE IS APPLIED TO BRAKE PEDAL THE SYSTEM FAILS AND WILL NOT STOP VEHICLE. USUALLY HAPPENS AT LOW RATE OF SPEED. THE FIRST TIME THIS HAPPENED TO US WE WERE REVERSING OUR VEHICLE DOWN A BOAT RAMP. THE VEHICLE WOULDN'T STOP AND ALMOST WENT INTO THE LAKE. THE VEHICLE HAD TO PUT IN DRIVE TO PREVENT BEING SUBMERGED IN WATER. TOOK THE VEHICLE TO A CHEVY DEALER AND THE WHOLE BRAKING SYSTEM HAD TO BE REPLACED. WE WERE TOLD THIS IS A KNOWN PROBLEM WITH 2015 SUBURBAN AND TAHOE VEHICLES.

I HAVE A 2015 SUBURBAN LTZ AND THE "MAGNETIC RIDE" SHOCKS AND STRUTS HAVE FAILED COMPLETELY. I HAVE ALMOST WRECKED THIS VEHICLE NUMEROUS TIMES DUE TO THE UNCONTROLLABLE BOUNCING WHEN YOU HIT A BUMP. IT IS NOT AN OPTION AT THIS POINT FOR ME TO PAY $1500-$3000 FOR REPAIRS WHEN I ALREADY PAY $700 A MONTH FOR A PAYMENT. ONLINE THERE ARE MASSES OF COMPLAINTS ABOUT THIS SAME MATTER! I SPOKE WITH THE CHEVROLET DEALER IN JASPER, ALABAMA TODAY AND I WAS TOLD THAT THEY HAVE HAD TO REPLACE MULTIPLE ONES IN THE PAST FEW MONTHS. I HAVE OWNED 6 SUBURBAN'S INCLUDING THIS ONE AND I USUALLY PUT 200K ON EVERY ONE WITHOUT ANY PROBLEMS! THIS IS THE 2ND MAJOR MALFUNCTION THAT THIS TRUCK HAS HAD AND GM DOES NOT WANT TO HELP OUT AT ALL!! THIS VEHICLE IS A SAFETY HAZARD TO DRIVE AND I HAVE NO CHOICE BUT TO CONTINUE DRIVING IT. GM CHANGED TO SHOCKS AND STRUTS ON THE 2017 BECAUSE OF THIS PROBLEM.

FRONT & REAR OF CAR SHAKES LIKE A DUMP TRUCK. HAD INSPECTION DONE AT A LOCAL SHOP, SINCE GM DEALER FOUND NOTHING. THE SWAY BAR FRAME BRACKETS ARE COMING LOOSE CAUSING EXCESSIVE VIBRATION & RATTLING. THE TRUCK ALSO HANDLES VERY POORLY, ALONG WITH THE COMFORT OF RIDE. GM IS AWARE OF THE PROBLEM SINCE THERE ARE SO MANY VEHICLES WITH THIS SAME PROBLEM. THEY WANT US TO PAY FOR ANOTHER INSPECTION TO DETERMINE IF THEY WILL DO ANYTHING. THEY WILL NOT DISCUSS THE REPAIR OR THE COST ASSOCIATED WITH THE REPAIR IF THEY DEEM IT A NEEDED REPAIR. THE TSB # IS 15-NA-082, YET THEY CLAIM THAT THIS IS NOT A GOOD NUMBER. SEARCHING THE NET REVEALS THERE ARE MANY AFFECTED VEHICLES BUILT FROM 2009 TO 2017 WITH THE AFFECTED PROBLEM.

ALL OF THE WINDOW PILLARS HAVE BROKEN AND/OR COME LOOSE, DUES TO A MANUFACTURING PROBLEM WITH THE CLIPS USED. THE ROOF RACK RAIL ALSO FLIES UP WHILE YOUR DRIVING AND SMACKS THE ROOF BECAUSE OF THE FAULTY CLIPS. I ALSO NOTICED A WATER LEAK ON THE HEADLINER (SEE ATTACHED PICTURE) AFTER IT HAD RAINED ONE DAY. MY SUBURBAN WAS PARKED OUTSIDE AND I NOTICED THE LEAK WHEN I GOT INTO THE CAR. MY SEAT BELTS WERE ALSO WET FROM THE LEAK. THIS SEEMS TO BE A COMMON OCCURRENCE AND ISSUE WITH OTHER 2015 SUBURBAN OWNERS AND IS A SAFETY HAZARD, ESPECIALLY IF THE WIRING SITS IN THE WATER. I HAD TAKEN IT IN TO A CHEVY DEALER TO GET IT CHECKED OUT, BUT I WILL HAVE TO PAY TO REPLACE EVERYTHING NEEDED. IF THESE ISSUES ARE MANUFACTURING ERRORS AND SUCH A COMMON OCCURRENCE, WHY SHOULD I HAVE TO PAY TO FIX THEM? AND MORE IMPORTANTLY, WHY IS THERE NO RECALL ON THEM?

WHEN TRAVELING AT INTERSTATE HIGHWAY SPEEDS VEHICLE HAD SHAKING, SHIMMYING, VIBRATION AND BUFFETING AS WELL AS LOUD HUM AND WIND NOISE CAUSING NAUSEA RESULTING IN NAUSEA AND DIZZINESS TO THE DRIVER. THIS WAS WORSE ON NEW MACADAM AND ON GROOVED HIGHWAY BUT OCCURRED INTERMITTENTLY ON OTHER SURFACES, I JUST PURCHASED THIS VEHICLE USED AND IT IS CERTIFIED. I WAS UNAWARE THAT THIS IS A COMMON ISSUE AND UNDERSTAND NOW THAT THERE IS NO RECALL TO FIX THIS AND THAT GM HAS NOT FOUND A PERMANENT SOLUTION TO THE PROBLEM. THE VEHICLE WAS ALSO EXHAUSTING TO DRIVE ON THE HIGHWAY BECAUSE OF THE AFOREMENTIONED ISSUES.

WE NOTICED A STRONG FUEL SMELL FROM OUR VEHICLE. WHEN WE MOVED IT WE NOTICED A PUDDLE BELOW THE DRIVERS DOOR AND REAR DOOR. UPON INSPECTION IT APPEARED TO BE A CONSISTENT DRIP OF FUEL. OUR DEALER REPORTS THAT THERE IS A BREAK IN THE PRESSURIZED FUEL LINE WHICH IS LOCATED ABOVE THE GAS TANK. FROM OUR REVIEW OF INTERNET COMPLAINTS FROM OTHER OWNERS, THIS APPEARS TO BE A PRODUCT DEFECT IN THE 2015 SUBURBAN.

HAVE A 2015 SUBURBAN AND FUEL IS LEAKING FROM TOP OF TANK AND TRYING TO SEE IF THERE IS A RECALL ON THE CLAMPS BECAUSE I READ SOMETHING ABOUT VENT LINE CLAMP RECALL

ONSTAR GPS FAILED TO LOCATE MY VEHICLE WHEN REPORTING AN ACCIDENT I WAS INVOLVED IN 5/4/2018. THE GPS ANTENNA IS THE FAILING COMPONENT. THIS HAS BEEN IDENTIFIED IN GM SERVICE BULLETIN 15155. UNDER THIS BULLETIN OWNERS WHERE SUPPOSED TO BE NOTIFIED OF THE ISSUE, I WAS NOT. GM WILL NOT HONOR THE REPAIR BECAUSE THE BULLETIN EXPIRED. IF THIS ACCIDENT WAS MAJOR AND I HAD NOT BEEN ABLE TO RELAY MY LOCATION EMERGENCY SERVICES WOULD NOT HAVE BEEN ABLE TO RENDER CARE. THE FAILURE OF THIS SAFETY PRODUCT AND MONITORING SERVICE SHOULD BE CORRECTED BY GM.

YESTERDAY AFTER BOUNCING ALL OVER THE ROAD FOR MONTHS AND TO THE POINT OF BEING UNSAFE TO DRIVE I TOOK THE SUV TO THE DEALERSHIP ONLY TO BE TOLD I NEED 2 NEW SHOCKS ON THE FRONT END ($2,000). WHEN YOU SPEND OVER $70K ON AN SUV AND JUST A FEW YEARS LATER YOU NEED NEW SHOCKS MEANS CLEARLY SOMETHING IS SERIOUSLY WRONG WITH THE VEHICLE. AFTER LOOKING AROUND I WAS CORRECT IT IS DUE TO A FAILED MAGNETIC RIDE SYSTEM WHICH CHEVY IS AWARE OF AND CHOOSING TO DO NOTHING. SHAME ON CHEVY FOR DOING NOTHING AND IGNORING THE IMPACT TO THE CUSTOMER. THIS WILL BE THE LAST CHEVY I EVER BUY. AT LEAST SOME COMPENSATION WOULD BE GREAT BUT THE DEALERSHIP DOING THE WORK SAID NO SINCE CHEVY DOES NOT RECOGNIZE THE DEFECT.

LANE ASSIST STOPS WORKING AND SHOWS AN ERROR MESSAGE

BRAKES SUDDENLY STOPPED WORKING OR VERY HARD PEDAL. ALMOST CRASHED INTO A WALL.

NOISE AND CLUNKING FEEL IN STEERING WHEEL WHEN TURNING AT SLOWER SPEEDS. THIS HAS NOW OCCURRED TWICE. FIRST REPAIR WAS AT 19627 MILES AND AGAIN AT 29906. THIS HAD ALSO HAPPENED ON OUR PREVIOUS SUBURBAN. THIS APPEARS TO BE A LATENT DEFECT IN THE GM DESIGN. LOSS OF STEERING CAN OCCUR.

MY VEHICLE HAS EXHIBITED A KNOCKING NOISE ON THE LEFT DRIVER SIDE TIRE, PROBLEMS WITH VIBRATION AT HIGH SPEEDS, ENGINE LIGHT COMING ON IF DRIVING HIGHWAY SPEEDS, BRAKE ISSUES, BRAKES BECOME STIFF AND WILL NOT STOP VEHICLE WHATSOEVER! AT BOTH THIS HAPPENED TWICE WHILE MY CAR WAS IN MOTION NEARLY KILLING ME AND MY KIDS!!! AIR CONDITIONING ISSUES AS WELL. BLOWS HOT AIR UNTIL YOU PLAY WITH BOTTOMS.

IN OCTOBER 2017 WE EXPERIENCED BRIEF PERIODS WHERE BRAKE PEDAL BECAME RIGID AND IMPOSSIBLE TO DEPRESS. THE VEHICLE WAS TAKEN TO OUR LOCAL CHEVROLET DEALER. WE DESCRIBED IN DETAIL THE RIGID BRAKE PEDAL. THE DEALER WANTED TO DO PUT NEW BRAKE PADS AND TURN THE ROTORS. I THOUGHT IT WAS STRANGE THAT A VEHICLE WITH JUST OVER 40 THOUSAND MILES WOULD NEED NEW BRAKES, BUT WE HAD THE WORK DONE. THE DEALER ALSO WANTED TO REPLACE THE VACUUM HOSE WHICH POWERS THE BRAKE SYSTEM. THIS WORK WAS ALSO DONE. NEXT, ON FRIDAY MARCH 23, 2018 WE WERE TRAVELING ON AN INTERSTATE AT A HIGH SPEED WHEN THE BRAKE PEDAL BECAME IMPOSSIBLE TO DEPRESS. WE WERE VERY FORTUNATE NOT TO CAUSE A SERIOUS ACCIDENT. I HAD TO HAVE IT TOWED TO A DEALER AND RENT A CAR. THE FOLLOWING WEEK WE WERE CONTACTED BY THE DEALER DOING THE REPAIRS. OUR SUBURBAN HAD A VACUUM PUMP FAILURE. THIS CAUSED TOTAL BRAKE FAILURE. AFTER SOME RESEARCH I DISCOVERED THAT THIS VEHICLE'S ENGINE DOES NOT PRODUCE ENOUGH VACUUM TO POWER THE BRAKES (UNLIKE EVERY OTHER VEHICLE ON THE ROAD). IN ANY OTHER CAR THE ONLY WAY YOU LOSE SUCTION FOR YOUR BRAKES IS IF THE ENGINE STOPS. IN OUR SUBURBAN THE ENGINE CAN BE RUNNING FINE AND YOU MAY OR MAY NOT HAVE BRAKES. THE WARNING SYSTEM IS TOTALLY USELESS AS IT ISN'T TRIGGERED UNTIL YOU EXPERIENCE TOTAL BRAKE FAILURE WITHOUT ANY WARNING. WHILE THE VEHICLE WAS IN THE SERVICE DEPARTMENT HAVING VACUUM PUMP REPLACED THE DEALER ALSO EXPLAINED THAT ALL FOUR MAGNETIC RIDE SHOCKS/STRUTS WERE LOCKED IN PLACE AND NOT FUNCT

ELECTRIC POWER STEERING RIPS STEERING WHEEL OUT OF HANDS, LOSS OF CONTROL. FOLLOWED BY STABILITRAK WARNING, AND DISPLAY INSTRUCTIONS TO ROLL DRIVER AND PASSENGER WINDOWS UP AND DOWN. YOUTUBE VIDEOS OF ANOTHER OWNER EXPERIENCING SAME PROBLEM. [XXX] AND [XXX] HAPPENS WHEN VEHICLE IS STATIONARY, AND ALSO YESTERDAY WHILE IN MOTION PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING AT LOW SPEEDS, THE POWER STEERING WOULD SUDDENLY MALFUNCTION WHEN ATTEMPTING TO TURN IN EITHER DIRECTION. WHEN THE FAILURE OCCURRED, THE STEERING WHEEL WOULD BECAME VERY DIFFICULT TO TURN, AN AUDIO CHIME ACTIVATED, AND THE DOOR LOCKS WOULD REPEATEDLY GO UP AND DOWN. THE FAILURES WERE NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (OURISMAN CHEVROLET IN ALEXANDRIA, VA) AND THE MANUFACTURER WERE NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V719000 (STEERING). THE FAILURE MILEAGE WAS 89,000.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL FAILURE, WHICH PREVENTED THE NAVIGATION SYSTEM AND THE ANTENNA FROM FUNCTIONING PROPERLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL CAMPAIGN. THE DEALER INDICATED THAT THE VEHICLE WOULD NEED TO BE INSPECTED AND DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, AND ALSO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A RECALL. THE MANUFACTURER SUGGESTED THAT A DEALER DIAGNOSE AND REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

PLACING CAR IN REVERSE OR DRIVE AT SLOW SPEEDS AND PRESSING BRAKES ALL THE WAY TO THE FLOOR WITH THE VEHICLE NOT STOPPING. BRAKE SYSTEM WARNING LIGHT WOULD COME ON. ISSUE COMES AND GOES WHEN IT PLEASES. TAKING THE SUBURBAN TO DEALERSHIP TODAY. STARTED HAPPENING AROUND 59000 MILES

BOTH REAR PASSENGER SEAT BELTS HAVE STOPPED RECOILING AND ARE USELESS AT THIS POINT. CHEVY HAS TOLD ME THAT THIS 2015 VEHICLE IS OUT OF WARRANTY. THIS IS TOTALLY UNACCEPTABLE AND DANGEROUS. I BELIEVE THAT THIS IS A MANUFACTURING DEFECT.

CAR EXHIBITS SHAKING/VIBRATIONS AT SPEEDS ABOUT 65MPH, WHICH AT TIMES IS ACCOMPANIED BY A BUFFETING SOUND.

ISSUE REGARDING BRAKING SYSTEM AND INTERNAL FAILURE. COST TO REPAIR IS $1500 ON A 3 YEAR OLD CAR. GM HAS BEEN AWARE OF THIS ISSUE SINCE 2015. THEY ARE ALSO DEFENDANTS IN A CLASS ACTION LAWSUIT REGARDING THE BRAKES AND THE CATASTROPHIC FAILURE THAT WILL EVENTUALLY RESULT IN DEATH.

TRANSMISSION STOPPING ON HIGHWAY

IN MARCH OF 2017, I NOTICED THAT THE PAINT ON THE HOOD AND ROOF WAS STARTING TO DISCOLOR VERY BADLY. I WENT TO SELMAN CHEVROLET IN ORANGE CA WHERE I PURCHASED THE VEHICLE NEW TO SHOW THEM. I WAS TOLD THAT SOMETHING MUST HAVE GOTTEN ON THE PAINT. I TOLD THEM THAT WAS NOT THE CASE SINCE I CLEAN CARS MYSELF. CAR IS NOW REALLY GETTING WORSE. I BELIEVE THAT A CAR AS NEW AS MINE AND WITH THE GOOD CARE AS IT HAS RECEIVED COULD ONLY BE DUE TO DEFECTIVE PAINT.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 5 MPH OUT OF THE DEALER, THE VEHICLE JOLTED AND THE STABILIZER INDICATOR ILLUMINATED. THE STEERING LOST POWER AND CAUSED THE VEHICLE TO STEER LEFT AND RIGHT. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A LARGE POLE. THE TECHNICIAN FROM THE ANDERSON BUICK GMC DEALER (1001 BOWENS MILL RD, SW, DOUGLAS, GA 31533) RAN TO THE SCENE AND DROVE THE VEHICLE TO THE SHOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOTALED. THERE WERE NO INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO REPAIR THE VEHICLE WITHOUT A WARRANTY. THE VEHICLE WAS NOT REPAIRED. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. PARTS DISTRIBUTION DISCONNECT.

JUST A WEEK AGO WE STARTED EXPERIENCING PROBLEMS WITH THE BRAKES ON OUR 2015 CHEVROLET SUBURBAN AND NOW TODAY THE AIR CONDITIONER STOPPED WORKING. I'M A MOTHER OF THREE, ONE OF THEM JUST TURNED ONE YEAR OLD; WE LOVE IN MIAMI, FL, WHERE AIR CONDITIONER IS NOT A LUXURY BUT A NECESSITY. WE CHANGED FROM AN EUPEAN SUV TO AN AMERICAN SUV THAT IS JUST TWO YEARS OLD, I DON'T UNDERSTAND HOW CAN IT BE HAVING SEVERAL ISSUES. CHEVROLET NEEDS TO BE HELD ACCOUNTABLE FOR THESE REOCCURRING ISSUES AFFECTING NUMEROUS CONSUMERS.

AS WE WERE DRIVING FROM ATLANTA TO MIAMI, WHEN WE WERE GETTING OFF THE HIGHWAY THE BRAKES ON OUR 2015 CHEVROLET SUBURBAN FAILED TO STOP AT 60 MILES PER HOUR, WE ALMOST REARED-ENDED AN EIGHTEEN-WHEELER; WITH OUR FAMILY OF FIVE AND OUR TWO DOGS ON BOARD! ALL FLUIDS HAD BEEN CHECKED ON THE CAR AND THE BRAKE PADS WERE RECENTLY CHANGED. WE JUST CALLED AND NOTIFIED CHEVROLET ABOUT THIS SAFETY ISSUE. WE ASKED IF THERE WERE ANY ISSUES AND/OR RECALLS ON OUR VEHICLE AND THE AGENT SAID THAT THERE WERE NO ISSUES OR RECALLS REGARDING THIS TYPE OF VEHICLE. WE MADE AN APPOINTMENT TO HAVE OUR CAR DIAGNOSED AS SOON AS POSSIBLE. AFTER RESEARCHING ONLINE WE FOUND NUMEROUS POSTS ON SEVERAL SITES FROM OTHER SUBURBAN OWNERS REPORTING THE SAME ISSUE WITH THEIR BRAKING SYSTEM NOT RESPONDING. WHAT WILL IT TAKE FOR CHEVROLET TO ACKNOWLEDGE THIS BRAKE FAILURE SYSTEM ISSUE?!?! SOMEONE TO GET KILLED?!?! PLEASE LOOK INTO THIS BRAKE FAILURE ISSUE AND ADDRESS IT PROMPTLY!!!

WHILE TRAVELING STRAIGHT AT 70 MPH ON THE HIGHWAY IN MY 2015 CHEVY SUBURBAN (62K MILES) THE VEHICLE EXPERIENCED A SUDDEN AND UNDETECTED COMPLETE BRAKE SYSTEM FAILURE. AS I APPROACHED SLOWING TRAFFIC WITH THE CRUISE CONTROL ON, I TAPPED THE BRAKES TO DISENGAGE THE CRUISE CONTROL, ONLY TO FIND THAT THE BRAKE PEDAL WAS RIGID AND COULD NOT BE DEPRESSED. TO AVOID A COLLISION AT A HIGH RATE OF SPEED I SWERVED ONTO THE RIGHT SHOULDER WHILE USING TWO LEGS TO AGGRESSIVELY PUSH THE BRAKE PEDAL DOWN - ALL THE WHILE FEELING VERY LITTLE BRAKING ACTION. THE CAR CAME TO A STOP AFTER ABOUT 75 METERS. AT NO TIME BEFORE OR DURING THE EVENT DID THE CAR SIGNAL A BRAKING SYSTEM PROBLEM. IN FACT IT STILL SHOWED NO SYSTEM INDICATOR OF A BRAKE PROBLEM 3 DAYS LATER WHEN IT WAS DELIVERED TO THE DEALER FOR DIAGNOSIS. THE CAR HAS BEEN WELL MAINTAINED, HAVING JUST UNDERGONE A 60K MILE SERVICE AT THE DEALERSHIP. THE LACK OF THE VEHICLE'S RECOGNITION THAT A CRITICAL FAILURE IN THE BRAKING SYSTEM HAD OCCURRED POSED A SERIOUS AND IMMEDIATE THREAT TO PASSENGERS AND SURROUNDING TRAFFIC. AS A PHYSICIAN I CAN ATTEST THAT A COLLISION AT THAT SPEED WOULD HAVE SEVERELY INJURED OR EVEN KILLED THOSE INVOLVED. THIS PROBLEM WITH THE 2015 CHEVY SUB HAS REPORTED TO NHTSA BEFORE - THIS IS NOT AN ISOLATED EVENT. THE SERVICE CENTER REPORTED TO ME THAT A VACUUM PUMP FAILURE WAS TO BLAME - I BELIEVE THIS IS A MORE COMPLEX ENGINEERING PROBLEM IN THAT THE VEHICLE DID NOT DETECT A PROBLEM DESPITE THE FAILURE CREATING A LIFE THRE

MY 2015 SUBURBAN WITH APPROX 80K MILES, STARTED HAVING BRAKE PROBLEMS WHEN I WOULD DRIVE IN REVERSE. THE BRAKES HAD A GRINDING NOISE AND WAS GETTING HARD TO PRESS. THE BRAKE PADS WERE REPLACED AROUND 46K MILES AS I BOUGHT THE VEHICLE USED FROM ENTERPRISE SALES. THE BRAKES EVENTUALLY GOT WORSE AND HAD THE BRAKE ASSIST MESSAGE ON DASH COME UP. IF I HAD TO USE THE BRAKES TOO MANY TIMES AT INE TIME LIKE IF I HAD TO GO OVER SPEED BUMPS IN MY NEIGHBORHOOD, THEN THE BRAKES WOULD BE EXTREMELY HARD AND WOULD LOSE ALL POWER BRAKES. IF I KEPT THE VACUUM UP WITH A LITTLE RPM'S- ONE FOOT ON THE BRAKE AND ONE ON THE GAS, THEN I COULD GET THE POWER BRAKES TO WORK. NOW IT'S JUST TOTALLY GONE. NO POWER BRAKES AT ALL NOW AND ORDERED THE VACUUM BOOSTER AND WILL REPLACE IT MYSELF. I CALLED THE MAIN CHEVROLET HOTLINE AND THEY WERE TOTALLY WORTHLESS. I TOLD THEM ABOUT ALL THE NUMEROUS COMPLAINTS POPPING UP ON THE INTERNET AND WITH SUBURBANS WITH MUCH LESS MILES THAN MINE AND TRIED TO SEE IF THEY HAD ANY RECALLS REGARDING THE BRAKES. THEY SAID NO. I SAID THEY SHOULD BE CONCERNED BEFORE IT ENDS UP KILLING SOMEONE.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT ATTEMPTED TO APPLY THE BRAKES AND THE BRAKE PEDAL WOULD NOT DEPRESS. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO GET THE VEHICLE TO STOP. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MASTER BRAKE CYLINDER AND BRAKE BOOSTER FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.

PURCHASED SUBURBAN FROM ALM IN UNION CITY ON 10/05/17 ON 11/04/17 THE BRAKES STARTED TO MAKE NOISE WHEN COMING TO A STOP. ON 11/06 THE BRAKES WERE MAKING ALOUD SCRUBBING SOUND WHEN STOPPING HAD TO GET BRAKES DONE AND WHEN THE MECHANIC SAW THE ROTORS THEY WERE RUSTED AND ALSO NEEDED TO BE CHANGED BUT HE COULDN'T DUE TO THE CONDITION THEY WERE IN MADE IT IMPOSSIBLE RETURNED TO ALM ON 11/7 FOR THEM TO DO THE I OWE WORK AND I WAS TOLD THEY WOULD CHECK THE ROTORS IT NEVER HAPPENED AND WAS THERE FROM 10AM TIL 7 PM. I SPOKE WITH THE SERVICE MANGER AND HE WAS GOING TO CALL BACK TO SET UP ANOTHER APPOINTMENT. ON 11/9 THE ENGINE OIL LIGHT CAME ON SAYING ENGINE OIL LOW ADD OIL 48% REMAINING. PUT A QUART IN AND MADE APPOINTMENT AT SUPERIOR CHEV TO HAVE OIL CHANGED. AT THAT TIME THE TECHNICIAN SAID THERE WERE QUITE A FEW RECALLS SO JUST MAKE ANOTHER APPOINTMENT AND HAVE OIL CHANGE AND RECALLS DONE HOWEVER HE PROCEED TO CHECK THE OIL AND EVEN WITH THE QUART ADDED THE DIPSTICK CAME BACK DRY. SHOCKED NOT WANTING TO BELIEVE THAT ALM HAD NOT ONLY FAIL TO FIX THE BRAKES THEY DIDN'T EVEN CHANGE THE OIL, BRAKES ARE A SAFETY ISSUE CARS GO THROUGH A PID AND THINGS OF THIS NATURE ARE CORRECTED BEFORE PUTTING INTO INVENTORY. MY FAMILY AND I COULD HAVE BEEN SERIOUSLY HURT DUE TO THE NEGLIGENCE OF ALM. I HAD NOT EVEN REACH THE FIRST PAYMENT AND ALL THIS HAPPENING. AND THE SERVICE MANAGER NEVER CALLED BACK . I HOPE THAT ATLANTA LUXURY MOTORS WILL BE INVESTIGATED ABOUT WHAT THEY DO PRIOR TO PUTTING CARS

WHILE DRIVING DOWN THE HIGHWAY THE STEERING LOCKS UP THE BRAKES GO TO THE FLOOR AND THE STABILITRAC LIGHT AND BRAKE LIGHT COMES ON! WE HAD AT MARTIN CHEVROLET IN CLEVELAND TEXAS IN FEBRUARY OF 2017 AND IT'S BACK THERE NOW! THEY REPLACED THE FUSE BOX LAST TIME AND THEY CAN'T FIGURE OUT WHAT IT IS NOW!

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED AND THE STABILIZER BAR WARNING INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A LIGHT POLE IN THE PARKING LOT OF THE ANDERSON PONTIAC GMC DEALER (1001 BOWENS MILLS RD, GA 31533, PHONE NUMBER: (912) 384-0811). THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT NOTIFIED ANDERSON PONTIAC GMC, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,006.

WHILE DRIVING, THE DASH MESSAGE ALERTED ME THAT I NEEDED TO "SERVICE BRAKE ASSIST." I WAS NOT USING THE BRAKES, SO I STARTED TO SLOW DOWN AND THE BRAKES WORKED, BUT WHEN I CAME TO THE LIGHT, IT WAS LIKE PRESSING A ROCK AND THE PEDAL WOULD NOT PUSH DOWN. I HAD COMPLETE BRAKE FAILURE, BUT THANKFULLY HAD SLOWED ENOUGH BEFORE COMING TO THE LIGHT, THAT I COULD THROW THE CAR INTO PARK. I PULLED INTO A PARKING LOT AND TAPPED THE BRAKES SEVERAL TIMES, TURNED MY CAR OFF, TURNED IT BACK ON, PUT THE PARKING BRAKE ON AND OFF. THE BRAKES WORKED SO I BEGAN DRIVING VERY CAUTIOUSLY AND STUCK TO BACK ROADS AND STAYED UNDER 35 MPH. THE BRAKES FAILED TWICE MORE AT A STOP SIGN AND A RED LIGHT, WHILE I WAS DRIVING AT LOW SPEEDS. I DROVE THE CAR ONE MORE TIME A FEW HOURS LATER AND HAD COMPLETE BRAKE FAILURE EVERY TIME I TRIED TO STOP. I HAD TO EITHER THROW THE CAR INTO PARK, OR DRIVE INTO A PARKING LOT TO SLOW DOWN. I HAD IT TOWED TO A SERVICE CENTER AT THE CHEVY DEALERSHIP. THE VEHICLE IS UNDER 3 YEARS OLD, HAS ABOUT 60,000 MILES ON IT, HAS BEEN KEPT IN GREAT CONDITION, HAS ON TIME OIL CHANGES, NEVER BEEN IN AN ACCIDENT, AND HAS NEW TIRES. THE CAR HAD NO SQUEALING OR GRINDING TO SHOW WEAR AND TEAR, OR ANY OTHER INDICATOR THE BRAKES WOULD FAIL. THE DEALERSHIP MAINTAINS THAT THIS IS NOT COVERED BECAUSE WE ARE OUT OF WARRANTY, HOWEVER, WE HAVE AN EXTENDED WARRANTY THAT WE ARE USING TO FIX THIS ISSUE. IT IS UNKOWN THE EXACT CAUSE, BECAUSE IT IS AT THE SHOP AWAITING DIAGNOSTICS.

NOISE

WE HAVE HAD A CLICKING SOUND IN THE STEERING COLUMN AT LOW SPEEDS WHILE TURNING. THE DEALER HAS REPLACED A BUSHING ONCE AND THE ENTIRE COLUMN THE SECOND TIME, THE ISSUE IS BACK. HOWEVER, EVEN THOUGH WE ARE UNDER WARRANTY WE HAVE INSTALLED A LIFT ON THE VEHICLE SINCE THE SECOND REPAIR. EVEN THOUGH IT WAS ADDRESSED TWICE BEFORE THE LIFT, GM NOW REFUSES TO LOOK AT THE VEHICLE UNLESS WE TAKE IT BACK TO STOCK. CLEARLY THE LIFT IS NOT THE ISSUE AS IT HAPPENED TWICE BEFORE IT WAS INSTALLED. FURTHERMORE, THERE IS A GM TSB ADDRESSING THE EXACT ISSUE, SO GM IS AWARE THERE IS AN ISSUE WITH THE STEERING COLUMN. ALSO, A QUICK SEARCH ONLINE YIELDS PLENTY OF SIMILAR COMPLAINTS ACROSS ALL SIMILAR PLATFORMS FROM GMC, CHEVROLET AND CADILLAC, WHICH ONCE AGAIN FURTHERS MY PROOF THE LIFT IS NOT THE ISSUE. BEING IN THE STEERING COLUMN I TRULY FEEL THIS IS A SAFETY ISSUE AND AN IMMEDIATE RECALL NEEDS TO BE ISSUED TO RESOLVE THIS ISSUE. I DO NOT HAVE DOCUMENTATION FROM THE PREVIOUS REPAIRS AT THIS TIME, I AM WORKING TO OBTAIN THEM.

WHILE DRIVING ON I90 IN STOP AND GO TRAFFIC, THE CAR IN FRONT OF ME STOPPED. I APPLIED MY BRAKES AND THE PEDAL WAS HARD AND WOULD NOT DEPRESS. AS A RESULT MY CAR WOULD NOT STOP AND I HIT THE CAR IN FRONT OF ME IN THE REAR END. MY AIR BAGS WENT OFF. I RECEIVED AN AIR BAG BURN. THE CAR IN FRONT OF ME STRUCK THE CAR IN FRONT OF HIM. BOTH OTHER DRIVERS CLAIM THEY WERE INJURED. MY CAR COST $15,300 TO REPAIR. CHEVROLET IS AWARE OF THIS PROBLEM, ISSUING PRELIMINARY SERVICE BULLETIN PIT5361 IN 2015, ADDENDUM B IN 2016 AND ADDENDUM B IN 2017. THE PROBLEM IS A FAULTY VACUUM PUMP, MASTER CYLINDER, BRAKE BOOSTER, VACUUM LINE, AND VACUUM PUMP BELT. I WAS NEVER INFORMED OF THIS PROBLEM. I HAVE BEEN DRIVING 50 YEARS AND THIS IS MY FIRST CHARGEABLE ACCIDENT.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE EXITING THE PARKING LOT AT 5 MPH, THE BRAKES FAILED TO WORK WITHOUT WARNING. THE CONTACT HAD TO CHANGE THE GEAR TO PARK IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER (BOB PRICE CHEVROLET BUICK GMC, 1225 S STATE HWY 16, FREDERICKSBURG, TX 78624) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER AND THE BRAKE PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 51,800.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. ON ALL FOUR DOORS, THE EXTERIOR TRIM WAS DETACHING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ADHESIVE ON THE TRIM WAS INADEQUATE AND NEEDED TO BE REAPPLIED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. HEARTLAND CHEVROLET (LOCATED AT 501 N STATE ROUTE 291, LIBERTY, MO) DIAGNOSED THAT THE BONDING AGENT ON THE TRIM WAS DEFECTIVE AND THE PANELS WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,105.

THE AIR CONDITIONER STOPPED BLOWING COLD AIR AND UPON REVIEW BY THE DEALER THE CONDENSER NEEDS TO BE REPLACED. HOW DOES A VEHICLE THAT IS ONLY 2 YRS OLD AND NEVER BEEN IN AN ACCIDENT HAVE A HOLE IN THE CONDENSER? THIS IS RIDICULOUS AND IS VERY DANGEROUS DURING PERIODS OF EXTREME HEAT. I PURCHASED A NEWER VEHICLE TO AVOID ISSUES AND REPAIRS SUCH AS THIS. THE AC DOES NOT WORK WHETHER THE CAR IS IN MOTION OR STATIONARY.

THE BRAKES ON MY 2015 CHEVY SUBURBAN ARE LOCKING WHEN DRIVING A LOW SPEED. THE PROBLEM STARTED ALL OF THE SUDDEN WHILE DRIVING UNDER DRY ROAD CONDITIONS ON A CITY STREET. IF YOU PRESS ON THE BRAKE PEDAL , IT DOES NOT MOVE AND THE CAR DOES NOT STOPPED. I ALMOST HIT A FAMILY OF 4 THAT WAS CROSSING IN FRONT OF ME. THE CAR HAS BEEN AT DICK BEARD CHEVROLET IN HYANNIS, MA AND THEY ARE SAYING THAT THERE IS NO ISSUE WITH THE BRAKES AND AVOIDING SOLVING THE PROBLEM. I'VE CALLED CHEVROLET 4 TIMES AND THEY ARE NOT CALLING ME BACK. THE CAR IS NOT SAFE TO DRIVE AT ALL.

OUR SUBURBAN IS LOSING STEERING CONTROL AND THE FRONT SUSPENSION BEGINS TO BOUNCE. THE WARNING ON THE DASH IS "ACTION REQUIRED" STEERING ASSIST IS REDUCED DRIVE WITH CARE. THE VEHICLE HAS HAD THIS HAPPEN IN STATIKNARY AND WHILE DRIVING.

THE AIR CONDITIONER WENT OUT ON MY SUBURBAN IN EARLY JUNE. I AM STILL WAITING FOR THE PART THAT IS ON BACK ORDER. IT GETS VERY HOT IN THE SUMMER IN MY STATE AND IS CONCERNING TO ME AND MY CHILDREN. WHEN WE ARE STOPPED IN TRAFFIC IT IS HORRIBLE. WE CAN'T TAKE OUR DOGS WITH US BECAUSE IT IS TOO HOT FOR THEM.

ONSTAR RADIO ANTENNA LEAKS WATER CAUSING NOT TO FUNCTION

AIR CONDITIONING CONDENSER IS FAULTY VEHICLE IS COVERED BUMPER TO BUMPER UNDER WARRANTY AND NO REPLACEMENT IS AVAILABLE. NO RENTAL CAR OFFERED, NO DATE OF REPAIR IS AVAILABLE. DRIVING WITH NO AIR CONDITIONING IN THE HEAT IS MISERABLE.

THERE WAS A NOT ANY BIG EVENT THAT CAUSED IT. AIR CONDITIONING WAS BLOWING COLD AIR ON MONDAY JUNE 26, 2017; ON TUESDAY JUNE 27, 2017 IT WAS WARM AIR EVEN AFTER DRIVING AROUND FOR 5 MINUTES. IMMEDIATELY TOOK IT TO THE DEALER WE PURCHASED IT FROM: PRIORITY CHEVROLET. THE CONDENSER HAD STOPPED WORKING. COULDN'T HOLD FREON BECAUSE THERE WAS A HOLE IN IT....?!?!?! NOT SURE OF THE CAUSE. MY CAR IS BARELY 2 YEARS OLD! I HAVE FOUR YOUNG CHILDREN IN THE MIDDLE OF SUMMER. INITIALLY WE WERE TOLD 1-2 MONTH WAIT!? APPARENTLY THIS ISN'T THE FIRST CONDENSER THEY HAVE HAD TO REPLACE. TELLS ME SOMETHING ISN'T ISN'T RIGHT WITH CHEVROLET.

A/C STOPPED COOLING. REPAIR SHOP IDENTIFIED IT AS A LEAKING CONDENSER. REPAIR SHOP WAS UNSUCCESSFUL IN FINDING REPLACEMENT PART AT LOCAL AUTO PARTS DEALERS (E.G., ADVANCED AUTO, ETC.) AND WAS TOLD THAT LOCAL CHEVY DEALERSHIP HAD PURCHASED ENTIRE STOCK OF RESPECTIVE A/C CONDENSERS AND THAT PARTS WERE BACKORDERED. AFTER CALLING LOCAL CHEVY DEALER, THEY WERE FAMILIAR WITH ISSUE AND SAID THEY "WOULDN'T BE SURPRISED IF THERE WAS A RECALL" BECAUSE THEY WERE SEEING A LOT OF THESE ISSUES. WHEN I TOOK THE CAR TO GET REPAIRED THE SERVICE REP SAID, "I HOPE CUSTOMERS ARE REIMBURSED FOR THESE REPAIRS." THERE SEEMS TO BE A SYSTEMIC PROBLEM WITH THESE CONDENSERS AND CHEVY IS AWARE OF IT, AT LEAST THEIR SERVICE DEPARTMENTS ARE. I WOULD APPRECIATE A RECALL BEING ISSUED AND REIMBURSEMENT OF MY $942.63.

I'M A FRUSTRATED CUSTOMER WITH A 2015 CHEVY SUBURBAN LOOKING FOR SOME ASSISTANCE WITH THE AIR CONDENSER ON MY VEHICLE. I HAVE GONE ALMOST 2.5 MONTHS WITHOUT A/C AND I AM INCREDIBLY DISAPPOINTED TO BE HAVE BEEN GOING SO LONG WITHOUT SOMETHING AS BASIC AS A/C. I HAVE 3 SMALL CHILDREN AND IT'S INCREDIBLY UNCOMFORTABLE IN THE VEHICLE NOW THAT IT'S SUMMER TEMPERATURES ESPECIALLY WITH BLACK LEATHER INTERIOR. ON AN UNEXPECTEDLY COOL DAY LIKE TODAY WITH OUTDOOR TEMPS AT 67 THE DRIVERSIDE FOOT AREA IS 98 DEGREES BECAUSE OF HOT AIR BLOWING WHICH I ASSUME COMES FROM THE ENGINE. I SHUT OFF ALL THE VENTS AND FANS AND IT STILL BLOWS. ON DAYS WHEN IT'S WARMER THAT FLOOR TEMP IS MORE LIKE 114-118 DEGREES AND IT'S CAUSING PAIN AND BURNING SENSATION TO MY FEET. I'VE CONTACTED MY DEALERSHIP AND THEY OFFERED ME TO END MY LEASE EARLY AND GET INTO A NEW SUBURBAN. I'VE BEEN SO DISAPPOINTED WITH THE WAY THIS HAS BEEN HANDLED. I HAVE NEVER BEEN SO UNSATISFIED AS CUSTOMER FOR SUCH A LONG PERIOD OF TIME. I FEEL LIKE I SHOULD BE REIMBURSED FOR THE TWO VISITS FOR DIAGNOSTICS ON THE VEHICLE TO FIND OUT WHY THE A/C WASN'T WORKING AND THE RENTAL CAR I NEEDED. I ALSO FEEL LIKE I SHOULDN'T HAVE TO BE PAYING MY LEASE PAYMENTS FOR A FAULTY VEHICLE FOR THE LAST FEW MONTHS THAT IT HASN'T BEEN FUNCTIONING PROPERLY. LASTLY, I WOULD LIKE THE OPTION OF ENDING MY LEASE EARLY WITHOUT PENALTY TO GET INTO A MORE COMFORTABLE VEHICLE OF MY CHOICE. I'VE CONTACTED GM CUSTOMER SERVICE ONLY TO BE TOLD THERE'S NOTHING THEY CAN

BRAKE BOOSTER WENT OUT WHILE DRIVING WITH MY CHILDREN IN THE CAR!

A/C COMPRESSOR FROZE AND THUS BROKE THE BELT. I WAS DRIVING WHEN THE A/C WENT OUT. IT WAS ABOUT 95 DEGREES OUT THAT DAY. BOTH HAD TO BE REPLACED.