Page 5 of 9 · complaints 201–250 of 431

2015 Chevrolet Suburban complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Service Brakes
Filed Jun 8, 2019OK

WAS COMING UP TO A STOPLIGHT WITH MAJOR TRAFFIC AND HAD STIFF TO NO BRAKES. WAS WITHIN INCHES OF HITTING THE PERSON IN FRONT OF ME. MY 'SERVICE BRAKE ASSIST' LIGHT CAME ON. I WAS TOLD BY A CHEVY SERVICE DEPARTMENT THAT MY BRAKE VACUUM PUMP HAD FAILED AND THAT THIS WAS COMMON IN THE 2015 SUBURBAN.

Service Brakes
Filed May 31, 2019108,000 milesOR

I WAS DRIVING MY 2015 CHEVROLET SUBURBAN WITH 7 FAMILY MEMBERS AT ABOUT 45 MPH AS WE WERE COMING INTO A CITY. TWO OF US STARTED TO HEAR A SLIGHT SQUEAL LIKE WHEN A BELT SLIPS. AFTER THAT I SHUT OFF THE A/C TO SEE IF IT WAS THAT. IT WAS NOT. ABOUT THAT TIME TRAFFIC STARTED TO SLOW DOWN IN FRONT OF ME. WHEN I STEPPED ON THE BRAKE TO SLOW DOWN IT WAS HARD AND AT THE BOTTOM OF THE PEDAL STROKE. I LIFTED THE PEDAL WITH MY FOOT AND IT JUST FELL BACK DOWN. I WAS ABLE TO GET THE SUBURBAN TO STOPPED IN TIME BEFORE HITTING THE CAR IN FRONT OF ME. I HAD TO DRIVE THE VEHICLE CAUTIOUSLY FOR ANOTHER MILE OR SO TO FIND A SAFE SPOT TO PULL OFF. I HAD THE VEHICLE TOWED 90 MILES TO A DEALER CLOSE TO A RELATIVE AS WE LIVE ANOTHER 250 MILES AWAY. WHEN I TALKED TO THE DEALER, HE SAID THERE WAS A SERVICE BULLETIN FOR THIS ISSUE BUT I BELIEVE HE AID IT WAS ONLY COVERED UP TO 69,000 MILES. OUR SUBURBAN HAS 108,000 MILES ON IT AS WE LIVE IN A VERY RURAL LOCATION. IT IS 45 MILES ON WAY TO THE GROCERY STORE. I HAVE OWNED GM PRODUCTS ALL MY LIFE AND HAVE NEVER BEEN AS DISAPPOINTED IN THEIR HANDLING OF THEIR CUSTOMERS AS I AM NOW. THIS ISSUE WITH THE BRAKE VACUUM PUMP HAS BEEN A KNOWN ISSUE AND THEY ARE NOT COVERING THE REPAIR OF IT.

Service Brakes
Filed May 22, 2019101,000 milesUT

VEHICLE WAS IN MOTION, AT SLOW SPEEDS (UNDER 25MPH) AND WHEN THE BRAKE IS PUSHED, THE BRAKE PEDAL BECAME HARD BUT FAILED TO STOP THE VEHICLES FORWARD MOTION. THIS HAPPENS INTERMITTENTLY AND IS A HUGE SAFETY ISSUE. THIS OCCURS ONLY AT SLOW SPEEDS AND PREVENT THE DRIVER FROM STOPPING THE VEHICLE EVEN IF THE BRAKE PEDAL IS PUMPED. THIS OCCURRED AGAIN TODAY AND CHEVY WAS CONTACTED AND STATED THEY HAVE NO RECALLS OR ISSUES WITH THEIR BRAKE SYSTEM EVEN THOUGH THERE HAVE BEEN NUMEROUS COMPLAINTS LOGGED TO NHTSA. WHEN THIS OCCURS THERE IS NO BRAKING FOR THE VEHICLE AND WILL CAUSE AN ACCIDENT IF NOT FIXED.

Electronic Stability Control (esc)
Filed May 22, 2019MS

THE 2015 CHEVROLET SUBURBAN THAT I DRIVE POWER GOES OUT WHEN I AM TURNING INTO A PARKING SPACE, MAKING A SHARP TURN, AND TRY TO COME TO A QUICK STOP. THIS HAPPENS EVERY TIME I AM DRIVING. IT ALSO DELAYS TO TURN OFF WHEN I AM PARKED. IT SOUNDS LIKE IT'S TRYING TO CRANK UP ON A LOW GAS LEVEL. SOMETIMES WHEN I AM AT A LIGHT AND TRY TO PRESS ON THE GAS, IT STALLS LIKE IT'S TRYING TO GET GAS.

Service Brakes
Filed May 17, 201968,000 milesMN

BREAK ASSISTANCE STOPPED WORKING AS I PULLED INTO A PARKING SPOT AT WORK. I NEEDED TO PUT EXTREME PRESSURE ON THE BREAK PEDAL IN ORDER TO STOP THE TRUCK AT VERY LOW SPEED. VACUUM PUMP WAS REPLACED IN TRUCK

Unknown or Other1 injured
Filed May 14, 201979,000 milesGA

WHILE STATIONARY, WHEN OPENING THE AUTOMATIC REAR LIFT GATE, THE GATE GETS TO A FULLY OPEN POSITION AND THEN SLAMMED BACK CLOSED STRIKING ME IN THE TOP OF MY HEAD. THIS CONTINUES TO HAPPEN WVRYTOMW THE LIFT GATE IS OPENED. RESEARCH ONLINE MAKES IT APPEAR AS THOUGH THIS IS A KNOWN AND CONTINUOUS ISSUE. NO SERIOUS INJURIES WERE SUSTAINED, BUT SOMEBODY COULD BE SERIOUSLY INJURED BY THIS ISSUE.

Service Brakes
Filed May 13, 2019130,000 milesFL

BRAKES LOCK UP AND CAN'T STOP THE VEHICLE ON NUMEROUS OCCASIONS. CAN'T PUSH THE BRAKES IN AND POSES A HUGE RISK TO ACCIDENTS. NEEDS RECALLED

Service Brakes
Filed May 9, 201990,000 milesRI

ON AT LEAST 5 OCCASIONS THE BRAKES HAVE FAILED TO PROVIDE THE NECESSARY STOPPING POWER. WHEN INCHING FORWARD AFTER A COMPLETE STOP, I WOULD APPLY PRESSURE TO THE BRAKE PEDAL AND THE PEDAL WOULD IMMEDIATELY LOSE PRESSURE AND SINK TO THE FLOOR. I WOULD HAVE TO APPLY ADDITIONAL PRESSURE TO THE PEDAL IN ORDER TO STOP FROM HITTING THE VEHICLE IN FRONT OF ME. IT WOULD ALSO FEEL LIKE THE ABS SYSTEM WOULD KICK IN AND WOULD PULSATE. IF I IMMEDIATELY DEPRESS THE BRAKE PEDAL AND PRESS IT AGAIN IN QUICK SUCCESSION THE PEDAL REGAINS PRESSURE BUT DOES NOT REGAIN NORMAL BRAKE FUNCTIONALITY.

Electronic Stability Control (esc)
Filed May 7, 201960,000 milesIN

WHILE DRIVING AT SPEED WITH CRUISE CONTROL ON ALL LIGHTS FLICKER AND WHEN ACTIVATING A TURN SIGNAL POWER FLASHES SHUTTING DOWN CRUISE CONTROL AND ALL ACCESSORIES (DVD PLAYER, RADIO, ETC..). ALSO LOSS OF POWER STEERING. RANDOMLY WHILE DRIVING ALSO GET SERVICE STABLITRAK AND PARK ASSIST WARNINGS

Service Brakes
Filed May 7, 201992,000 milesGA

ON QUITE A FEW OCCASIONS OVER THE YEARS,WHILE DRIVING AT LOW SPEEDS AND DEPRESSING THE BRAKE PEDAL, THE CAR HAS BEEN VERY DIFFICULT TO STOP. THIS PRESENTS A SCARY SITUATION BECAUSE I AM A 200 LB MAN AND I CAN BARELY STOP THIS LARGE VEHICLE. MY FIANCE IS VERY PETITE AND SHE IS TERRIFIED TO DRIVE IT. I KNOW THIS IS A VERY COMMON PROBLEM WITH THE 2015 CHEVY TRUCKS AND SUV'S BECAUSE I PERSONALLY KNOW OTHERS WITH THIS EXACT SAME PROBLEM. IT SEEMS AS THOUGH CHEVY IS JUST BIDING TIME AWAITING FOR THE AUTO WARRANTIES TO EXPIRE RATHER THAN FIX THIS DEADLY PROBLEM.

Service Brakes
Filed May 6, 201990,000 milesAZ

DRIVING AT SLOW SPEEDS PULLING A TRAILER, VEHICLES BRAKE PEDAL WAS VERY HARD AND THEY WOULD NOT STOP VEHICLE. ANOTHER TIME WITHOUT TRAILER SAME THING, VERY VERY HARD BRAKE PEDAL AT SLOW SPEED, COULD NOT STOP VEHICLE HAD TO APPLY EMERGENCY BRAKE WITH PUTTING THE CAR IN NEUTRAL AND THEN IN PARK TO STOP.

Service BrakesCrash
Filed May 3, 2019106,000 milesTX

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE APPROACHING A STOP LIGHT AND DEPRESSING THE BRAKE PEDAL, IT FAILED TO STOP THE VEHICLE. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO STOP THE VEHICLE. AS A RESULT, THE CONTACT REAR ENDED A CEMENT VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS ABLE TO BE DRIVEN AND WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VACUUM PUMP NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE PREVIOUSLY EXPERIENCED BRAKE FAILURE. THE CONTACT CALLED CLASSIC CHEVROLET BUICK GMC OF CLEBURNE (LOCATED AT 822-WALTER P. HOLIDAY DRIVE, CLEBURNE, TX 76033, (817) 402-3167) AND WAS INFORMED THAT THEY WOULD COVER THE VEHICLE AT 70 MILES. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

Service Brakes
Filed May 2, 2019160,000 milesGA

VACUUM PUMP FOR A BRAKE BOOSTER FAILURE

Service Brakes
Filed Apr 26, 201990,000 milesMI

WHILE TRAVELING STRAIGHT ON THE HIGHWAY LAST MARCH IN WARM, DRY CONDITIONS, THE BRAKES BECOME EXTREMELY DIFFICULT TO PUSH DOWN, RESULTING IN DRAMATICALLY REDUCED STOPPING ABILITY. I COULD NOT PUSH THE BRAKE PEDAL DOWN NO MATTER HOW HARD I TRIED. WE HAD TO MOVE OVER TO THE SHOULDER OF THE ROAD AND SLOW GRADUALLY TO AVOID HITTING VEHICLES IN FRONT OF US. $1,000 REPAIR REQUIRED FOR VACUUM SYSTEM. NOT COVERED BY WARRANTY. DEALER DENIED THIS WAS A COMMON PROBLEM.

Engine
Filed Apr 26, 2019101,000 milesMI

WHILE DRIVING STRAIGHT ON THE HIGHWAY IN COOL, DRY CONDITIONS, THE CHECK ENGINE LIGHT BEGAN FLASHING. THE ENGINE BEGAN STUTTERING/BUCKING AND LOST POWER. DEALER ADVISED THAT IT WAS LIFTER FAILURE REQUIRING $5K REPAIR NOT UNDER WARRANTY. DESPITE THE REPAIR, THE ISSUE HAS RETURNED TWICE REQUIRING ADDITIONAL REPAIRS.

Service Brakes
Filed Apr 24, 201999,950 milesUT

BRAKES MUST BE PUSHED EXTREMELY HARD TO STOP THE VEHICLE. VACUUM PUMP FOR BRAKE SYSTEM IS FAULTY. GM WILL NOT COVER OR WARRANTY AS THE BUMPER TO BUMPER WARRANTY HAS EXPIRED. BRAKING ISSUE HAS NEARLY RESULTED IN COLLISIONS. CALLED MURDOCK CHEVROLET ON APRIL 24, 2019, BUT THEY STATED THEY WERE NOT AWARE OF ANY RECALLS OR SERVICE BULLETINS RELATED TO THE PUMP OR BRAKES.

Service BrakesCrash
Filed Apr 22, 201935,000 milesOH

AT LOW SPEED (BACKING INTO A PARKING SPOT ON THE STREET) THE BRAKE PEDAL GOT VERY HARD AND THE VEHICLE WOULD BARELY STOP. I THEN DID NOT GO INTO THAT SPACE TO AVOID HITTING THE CAR BEHIND ME. I PULLED INTO A PARKING LOT ACROSS THE STREET. WHEN BACKING IN, I COULD NOT STOP (MOVING WITH CAR AT IDLE ENGINE SPEED). THE HITCH HIT THE CONCRETE WALL-HAPPILY NO DAMAGE DONE. WITH RESEARCH, I FIND THIS IS A COMMON PROBLEM THAT GM HAS NOT ADDRESSED. I USUALLY OCCURS AT SLOW SPEEDS OR STOP AND GO SLOW SPEED TRAFFIC. THIS IS UNPREDICTABLE AND VERY UNSAFE. THE VEHICLE IS A 2015 WITH ONLY 35,000 MILES. THE VACUUM PUMP (THE FAILURE) IS BOLTED TO THE ENGINE AND ENGINE-DRIVEN AND LUBRICATED BY ENGINE OIL WHICH PUTS MY ENGINE AT RISK. YET NONE OF THIS IS COVERED BY THE POWER TRAIN WARRANTY. THIS IS NOT A SLOW, BUT A SUDDEN FAILURE ITEM. VERY UNSAFE IF IT HAPPENS IN SCHOOL PARKING LOT PICKING UP MY CHILDREN, CHURCH, CLOSE SPACES (NEIGHBORHOODS, PARKING AREAS).

Service Brakes
Filed Apr 21, 201993,888 milesLA

WHILE IN LINE AT TOLL BOOTH AT LOW SPEED THE BRAKES WERE HARD TO PUSH AND SLOWER TO RESPOND ALMOST CAUSING ACCIDENT. DEALER FOUND VACUMN PUMP FAILED AND OIL BACKED UP INTO VACUMN BOOSTER AND MASTER CYLINDERS.

Service Brakes
Filed Apr 20, 201951,000 milesMI

VEHICLE IS 2015 CHEVROLET SUBURBAN PURCHASED NEW IN DECEMBER 2015. BUILD DATE WAS JULY 2015. CURRENT MILEAGE ~51,000. VEHICLE CONDITION = PAMPERED. THERE ARE NO WARNING LAMPS ILLUMINATED NOW OR AT TIME OF INCIDENT. AT LOW SPEEDS (~10 MPH), BRAKE PEDAL CAN BECOME EXCESSIVELY FIRM, AND EVEN WITH EXTREME PRESSURE APPLIED, BRAKES FAIL TO STOP THE VEHICLE EFFECTIVELY. I AM 6'3" AND 220LBS, AND YESTERDAY, IT TOOK ALL MY EFFORT TO KEEP VEHICLE FROM ROLLING INTO VEHICLE IN FRONT OF ME WHILE IDLING THRU DRIVE THRU. I'M RARELY SCARED DRIVING A VEHICLE, BUT THIS WAS SCARY. IF A PEDESTRIAN WOULD HAVE WALKED IN FRONT ON THE VEHICLE, I WOULD NOT HAVE BEEN ABLE TO STOP. PUSHING WITH MY MAXIMUM EFFORT, SUBURBAN TOOK SEVERAL FEET TO STOP FROM AN IDLE CRAWL SPEED. WHEN THIS OCCURS, PEDAL FEELS "HARD" AND HAS ALMOST NO STROKE. HARD PEDAL / COMPROMISED BRAKES LASTED ~4 MINUTES BEFORE CONDITION "CORRECTED" ITSELF. THIS OCCURRED 4/19/2019. I'VE DRIVEN VEHICLES WITHOUT POWER BRAKES (BY DESIGN). EFFORT REQUIRED TO STOP SUBURBAN WITH THIS CONDITION IS MULTIPLE TIMES HIGHER THAN THOSE VEHICLES. IS GM DOING ANYTHING ABOUT THIS BRAKE SYSTEM FAILURE? AT PARKING LOT SPEEDS WHERE THIS OCCURS, SOMEONE COULD BE KILLED DUE TO THIS FAILURE.

Fuel/Propulsion System
Filed Apr 19, 201947,000 milesIL

CHECK ENGINE LIGHT COMES ON DUE TO INTERMITTENT HIGH-PRESSURE FUEL PUMP LEAK. WHILE GM HAS RECALLED SOME VEHICLES FOR THIS PROBLEM UNDER RECALL SB-10057680-1621, BULLETIN, 14858. GM IS NOT COVERING THE REPAIR, EVEN THOUGH THE ISSUES MATCH THE RECALL FOR SIMILAR MODEL YEAR VEHICLES. THE LIGHT CAME ON WHILE THE VEHICLE WAS DRIVING.

Service Brakes
Filed Apr 9, 201986,000 milesWA

TOOK VEHICLE TO DEALER TO FIND SOURCE OF LOUD TAPPING NOISE. DEALER SAID IT WAS AN UNUSUALLY NOISY BRAKE VACUUM BOOSTER, BUT WAS OPERATING NORMALLY. 3 DAYS LATER, AS I ROLLED INTO A DRIVE THROUGH, THE BRAKE PEDAL BECAME VERY HARD AND THE VEHICLE WAS VERY HARD TO STOP. I AM ABLE TO REPLICATE THE PROBLEM WITH CONSISTENCY. AT LOW ENGINE SPEED, THE BRAKES BECOME HARD TO PUSH AFTER 4 OR 5 PEDAL APPLICATIONS. THE POWER BOOSTER IS NOT GETTING ENOUGH VACUUM AT LOW ENGINE SPEEDS TO MAINTAIN SAFE BRAKING PRESSURES.

Service Brakes
Filed Apr 8, 2019125,760 milesID

LOSS OF BRAKES AT LOW SPEEDS.

Steering
Filed Apr 4, 2019111,000 milesOH

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED MOMENTARILY AND THEN RETURNED TO NORMAL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V586000 (STEERING). THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000.

Service Brakes
Filed Mar 27, 2019126,000 milesFL

THE BAKE PEDAL BECOME HARD, AND THE BRAKE DISTANCE IS DANGEROUSLY INCREASED.

Electrical System
Filed Mar 25, 2019130,000 milesNY

MY VEHICLE LOSES ALL ELECTRICAL POWER RANDOMLY WHILE DRIVING AFTER TAKING IT TO THE DEALER FOR THE POWERSTEERING RECALL IT IS VERY DANGEROUS ESPECIALLY WHEN IT LOSES ALL POWER ON THE HIGHWAY KEEPS HAPPENING AT RANDOM

Service Brakes
Filed Mar 22, 201920 milesFL

VACUUM PUMP FAILURE. THE ISSUE IS PRESENTED WHEN THE VEHICLE IS DRIVING AT LOW SPEED AND THE BRAKE PEDAL IS PRESSED 3 OR 4 TIMES IN A SHORT PERIOD AFTER THAT PEDAL GOES ALL THE WAY DOWN AND STOP THE CAR IS CLOSE TO IMPOSSIBLE. LOU BACHRODT CHEVROLET - COCONUT CREEK REPRESENTATIVE TOLD ME THAT THAT'S THE WAY THIS KIND OF TRUCK WORK AND I NEED TO LEARN HOW TO DRIVE THAT TRUCK.

Service Brakes
Filed Mar 19, 201981,000 milesTX

WATER LEAK INSIDE CABIN. WATER BUILD UP IN DRIVER SIDE FLOOR BOARD, EITHER COMING FROM ON STAR/SHARK FIN ANTENNA, CAN TRACE WATER LEAK UP UNDER THE DASHBOARD TO WHERE ALL THE ELECTRICAL WIRINGS ARE. LOST ON STAR AND GPS SERVICE DUE TO THIS. RANDOM DASH LIGHT AND INTERIOR LIGHT FLICKERING. TWO INCIDENTS SO FAR WHERE VEHICLE SHUTS OFF WHILE DRIVING. ONE ON NEARBY STREET AND OTHER ON THE HIGHWAY. LOST STEERING AND BRAKING ABILITY. NO ELECTRICITY SO COULD NOT TURN ON HAZARD LIGHTS TO ALERT OTHER DRIVERS AROUND ME.

Service Brakes
Filed Mar 18, 201980,000 milesWA

AT TIMES, IT IS VERY DIFFICULT TO BRAKE THE VEHICLE. IT REQUIRES AN INCREASED EFFORT TO DEPRESS THE BRAKE PEDAL AT LOW SPEEDS. THIS IS SIMILAR TO AN INVESTIGATION THAT IS ON GOING REGARDING A FAILING VACUUM PUMP FOR GMM MODEL VEHICLES.

EngineFire
Filed Mar 11, 2019CT

A KNOWEN ISSUE WITH THE SUBURBAN- DEAD LIFTERS, OFTEN THE DEALERSHIPS DON'T WANT TO REPAIR THE ENGINE, THEY TELL CUSTOMERS TO GET A NEW OR REBUILD ENGINE. THE ISSUE IS A HIDDEN SECRET WHICH I HOPE WITH THIS COMPLAINT GM WILL COME CLEAN AND RECALL MILLION OF CARS ON THE ROAD WITH THIS DEFECT.

Service Brakes
Filed Mar 7, 201953,000 milesVA

I EXPERIENCED BREAK FAILURE AT LOW SPEEDS, MOST SIGNIFICANTLY AT LOW RPM. WHEN I TRIED TO APPLY THE BRAKES THE PEDAL LOCKED AND I HEARD A GRINDING/CLICKING SOUND AND WAS NOT ABLE TO PUSH THE PEDAL DOWN. I EXPERIENCE THIS MOST WHEN ON A SURFACE WITH A DECLINE. ALSO WHEN I SWITCH THE CAR FROM PARK TO DRIVE THE CAR JOLTED FORWARD WHEN I TOOK THE PRESSURE OFF THE BREAK. THE FEELING WAS VERY SIMILAR TO THE FEELING YOU GET WHEN YOU APPLY HEAVY PRESSURE TO THE BREAKS AND YOU KIND OF FLY FORWARD. CHEVROLET CONFIRMED A LEAK IN THE VACUUM PUMP. THE VEHICLE HAS 53,000 MILES. IT IS NO LONGER COVERED UNDER WARRANTY. IT IS A VERY SCARY FEELING NOT TO HAVE BREAKS. I HOPE GENERAL MOTORS ISSUES A RECALL TO PROTECT CONSUMERS.

Power Train
Filed Mar 7, 201920,000 milesTN

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE TRANSMISSION GEARS FAILED TO PROPERLY SHIFT INTO ANY GEAR WITHOUT WARNING. THE CONTACT WAS UNCERTAIN IF THE WARRANTY WOULD APPLY TO SERVICE THE VEHICLE. HERMAN JENKINS MOTORS INC (2030 W REELFOOT AVE, UNION CITY, TN 38261, (731) 885-2811) AND ROCK-ROYAL OAKS CHEVROLET CADILLAC (3417 PARK AVE, PADUCAH, KY 42001, (270) 908-4808) WERE NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

Service Brakes
Filed Feb 18, 201970,000 milesSC

THE BRAKES HAVE LOST BRAKING PRESSURE THREE TIMES. AFTER FIRST INCIDENT, THE BRAKES WERE CHECKED AND THERE WAS NO ISSUE FOUND. THIS OCCURRED ON THE INTERSTATE IN MODERATE SPEED STOP AND GO TRAFFIC. I COULD HAVE REAR ENDED SOMEONE BUT I WAS ABLE TO PULL ONTO THE SHOULDER OF THE HIGHWAY. THE SECOND TIME I HAD TO MOVE MY CAR FROM ONE SPACE TO ANOTHER. THE CAR WOULD NOT STOP AND I NEARLY STRUCK A HOUSE. AGAIN THE BRAKES WERE DETERMINED TO BE FINE. THE THIRD TIME, I WAS ATTEMPTING TO PARK MY VEHICLE WHEN THE BRAKES FAILED TO STOP MY CAR. THANKFULLY I WAS PULLING INTO AN END PARKING SPACE AND THE CURB STOPPED ME FROM STRIKING ANOTHER AUTOMOBILE. GM KNOWS THERE IS AN ISSUE AS THERE ARE NUMEROUS COMPLAINTS. THE FIRST TIME THIS OCCURRED WAS IN AUGUST. IT OCCURRED AGAIN IN JANUARY 2019.

Engine
Filed Feb 7, 2019100,000 milesFL

AC CONDENSER BROKE, TOLD BY GM SPECIAL COVERAGE TAKE TO DEALERSHIP, DEALERSHIP SAID NO COVERAGE. HAD 3RD PARTY FIX AT REASONABLE COST, CALLED GM AND TOLD YES WE WILL PAY FOR PARTS TAKE RECEIPT TO DEALERSHIP, DEALERSHIP SAID NO! WILL NOT PAY, WILL NOT FILE, WILL NOT HELP! GM NOW SAYS WILL NOT PAY AFTER MULTIPLE PHONES STATING THEY WOULD!

Structure › Body
Filed Feb 6, 201940,000 milesIL

FRONT DRIVE APPLIQUE CAME LOOSE FROM THE CAR, WHILE DRIVING ON A HIGHWAY. THE ADHESIVE WORE OUT AND CREATED AN ISSUE WITH EXPANDED BLIND SPOT AND PART POTENTIALLY FALLING OFF THE VEHICLE. I FIRST TAPED IT BACK AND THEN GLUED IT TEMPORARILY. WHEN I TOOK MY VEHICLE IN FOR SERVICE, THE DEALER NOTED THAT ALL PANELS WERE FAULTY AND NEEDED TO BE REPLACE. I NOTIFIED CHEVY ABOUT THIS ISSUE, AS IT APPEARS TO BE A MANUFACTURING DEFECT.

Structure › Body
Filed Feb 4, 201976,000 milesCA

BADLY FADED PAINT TOP OF HOOD AND ROOF TOP. MAGNETIC SHOCKS HAD TO BE REPLACED AT COST OF $1800.

Structure › Body
Filed Jan 29, 201950,000 milesNJ

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WATER WAS ENTERING THE VEHICLE THROUGH THE ANTENNA. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BENNETT CHEVROLET (6721 BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ 08234, (609) 641-0444) WHERE IT WAS DIAGNOSED THAT THE ANTENNA NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 50,000.

Power Train
Filed Jan 27, 201990,000 milesNY

MY 2015 SUBURBAN IS LEAKING IN THE COOLER LINE TRANSMISSION I HAVE TO MUCH OIL IN THE FRONT THE SUBJECT VEHICLES MAY HAVE A TRANSMISSION OIL COOLER LINE THAT IS NOT SECURELY SEATED IN THE FITTING PLEASE,MY CONCERN IS THE OIL CAN TOUCH A HOT SURFACE AND CAUSE FIRE I DRIVE MY CAR EVERY DAY WHIT MY KIDS PLEASE HELP ME THANKS

Structure › Body
Filed Jan 27, 201980,000 milesNY

2015 SUBURBAN WHEN IS RAINING I HAVE WATER COMING FRON THE ROOF ON THE DRIVER SIDE IS COMING FRON THE SHARK ANTENNA IS TO MUCH WATER AND MY ON STAR IS NO WORKING AND THE GPS IS NOT WORKING AND THE DEALER SAY TO ME NO WARRANTY IS NOT FAIR

Service Brakes
Filed Jan 27, 201990,000 milesNY

I CAN'T STOP MY CAR DRIVING 3 MP I CAN STOP MY CAR DRIVING AT LOW SPEED IS VERY DIFFICULT TO STOP,WHEN I PRES THE BREAK AT LOW SPEED I HEAR AND FEEL A NOISE IN THE BREAK PEDAL,I HIT A CAR WHEN I WAS TRYING TO PARK MY CAR NEAR MY HOUSE IS VERY UNSAFE PLEASE HELP

Seats
Filed Jan 24, 2019GA

I HAVE JUST OVER 84000 MILES ON MY SUBURBAN. I HAVE HAD TO REPLACE THE A/C CONDENSER DUE TO FAILURE IN A WELD AND NOW HAVE TO REPLACE ALL FOUR STRUTS AS THEY HAVE NOW FAILED. I ALSO HAVE PART OF THE HEATED SEATS NOT WORKING AS WELL AS SENSORS THAT NEED TO BE "UPDATED" ALL THE TIME. I FIND IT RIDICULOUS THAT CHEVROLET WILL NOT STAND BEHIND ITS PRODUCT, ESPECIALLY WHEN SO MANY PEOPLE ARE HAVING ISSUES WITH THE SAME PARTS OF THE VEHICLE.

Service Brakes
Filed Jan 24, 201962,000 milesTX

I HAVE THE SAME PROBLEM WITH MY 2015 SUBURBAN. BRAKE PEDAL GETS HARD AT VERY SLOW SPEED USUALLY AROUND GAS STATION. THIS HAS SHOWN UP AS OVER 150 COMPLAINTS ON THE SAME MODEL IT MUST BE A RECALL. HAS HAPPENED 5 TIMES.

Service Brakes
Filed Jan 21, 201960,855 milesFL

WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS NORTHBOUND ON THE FL TURNPIKE, THE BRAKE PEDAL BECAME VERY RIGID AND WOULD NOT ALLOW ME TO PRESS THE BRAKE PEDAL DOWN AS USUAL. FURTHERMORE, I HAD TO APPLY A TREMENDOUS AMOUNT OF PRESSURE ON THE BRAKE PEDAL TO ENGAGE ANY SORT OF BRAKING WHATSOEVER. IN A SPLIT SECOND, I HAD TO PULL TO THE SHOULDER OF THE HIGHWAY AND CONTINUE APPLYING VERY HARD PRESSURE ON THE BRAKE PEDAL UNTIL THE VEHICLE FINALLY CAME TO A FULL STOP. I TURNED THE VEHICLE OFF, STARTED IT AGAIN, TRIED COASTING AND STOPPING THE VEHICLE AND THE BRAKE PEDAL CONTINUED TO BE VERY DIFFICULT TO PRESS AND WOULD NOT ENGAGE AND PROVIDE NORMAL BRAKING PRESSURE. I THEN HAD THE VEHICLE TOWED TO THE NEAREST CHEVROLET DEALERSHIP AND THEY DIAGNOSED THE ISSUE AS BEING A BAD PUMP IMPACTING THE MASTER BRAKE CYLINDER. PARTS ARE SUPPOSEDLY ON BACK ORDER WITH NO TIMEFRAME GIVEN AS TO THE REPAIR.

Service Brakes
Filed Jan 7, 201972,960 milesWA

WHILE ON A CITY STREET IN STOP AND GO TRAFFIC THE BRAKE PEDAL BECAME EXTREMELY HARD TO PUSH AND BECAUSE OF THIS IT WAS VERY DIFFICULT TO STOP THE VEHICLE.

Unknown or Other
Filed Jan 7, 201992,000 milesNC

WATER IS LEAKING INTO ROOF MOUNTED ANTENNA AND IS PREVENTING ONSTAR SYSTEM TO DETERMINE LOCATION OF VEHICLE BY DISABLING COMPASS, XM RADIO SYSTEM, NAVIGATION. A RED X APPEARS UNDER THE GPS SYMBOL IN THE DISPLAY UNIT WHEN THE VEHICLE IS ON, MOVING, AND STATIONARY. IF YOU LIFT ON THE SHARKFIN ROOF ANTENNA OVER THE DRIVER'S SEAT WATER RUNS OUT. THIS IS IDENTICAL TO THE PROBLEMS IN NHTSA ID NUMBER: 10058785; HOWEVER GM TELLS ME THAT MY VEHICLE VIN IS NOT COVERED UNDER THAT ISSUE ID.

Service Brakes
Filed Jan 7, 201965,000 milesFL

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE ATTEMPTING TO REVERSE OUT OF A PARKING SPACE, THE BRAKE PEDAL BECAME STIFF WHEN DEPRESSED AND THE VEHICLE WOULD NOT STOP. THE CONTACT STATED THAT THE FAILURE OCCURRED SPORADICALLY FOR THREE WEEKS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

Service Brakes
Filed Jan 7, 201942,000 milesTX

DRIVING AT LOW SPEEDS THE BRAKING SYSTEMS FAILS TO STOP THE VEHICLE. THIS ALMOST CAUSED US TO STRIKE A PARKED VEHICLE IN A PARKING LOT. THE DEALERSHIP STATED THE BRAKE VACUUM PUMP HAS A LEAK AND/OR IS FAULTY.

Service Brakes
Filed Jan 5, 201962,000 milesMO

IN LATE DECEMBER 2018, THE BRAKES BEGAN TO EXHIBIT SIGNS THAT THEY NEEDED TO BE REPLACED. BEFORE WE COULD GET THE CAR TO THE DEALERSHIP FOR A BRAKE INSPECTION IN EARLY JANUARY 2019 DUE TO THE HOLIDAYS, THE BRAKES ACTUALLY TOTALLY FAILED TO OPERATE AT SLOWER SPEEDS (BELOW 30 MPH). EVEN WHEN "STANDING ON THE BRAKE PEDAL" WITH BOTH FEET THE VEHICLE WOULD NOT STOP. THIS HAPPENED SEVERAL TIMES ESPECIALLY AT SLOW SPEEDS WHILE BACKING OUT OF A DRIVEWAY OR GOING THROUGH A DRIVE-THRU. THE "BRAKE ASSIST LIGHT" ALSO CAME ON DURING SEVERAL OF THESE EVENTS. ALSO, A "GRINDING" NOISE OCCURRED. THIS MAY HAVE BEEN THE ANTI-LOCK BRAKE SYSTEM ACTIVATING. THE VEHICLE IS NOW AT THE CHEVROLET DEALERSHIP IN OUR AREA WAITING ON REPAIRS THAT WE ARE CONCERNED WILL NOT CORRECT THE PROBLEM AND PREVENT IT FROM OCCURRING AGAIN. THIS CONCERN IS DUE TO THE FACT, THROUGH OUR RESEARCH, THAT THERE ARE PENDING LAWSUITS AGAINST GM AND GM ITSELF HAS ISSUED SEVERAL "SERVICE BULLETINS" ADDRESSING THIS ISSUE, BUT WILL NOT INITIATE A RECALL OF THE AFFECTED VEHICLES. THEY WON'T EVEN OFFER ANY REASONABLE SOLUTION TO TRULY PREVENT FUTURE BRAKE FAILURE EVEN AFTER THEIR RECOMMENDED REPAIRS ARE COMPLETED AND PAID FOR.

Service Brakes
Filed Jan 4, 201975,000 milesNJ

HI THERE ; BRAKE VACCUM PUMP DEFECTED ; ONCE GOING IN SLOW TRAFFIC , STOP AN GO , OR EVEN BACKING , BRAKE PEDAL GOES HARD AND LOW , SUV DO NOT STOP AND YOU HAVE TO REALLY PRESS BRAKE ! AND THAN STILL GOING , VERY DANGREOUS ! THERE SHOULD BE A SAFTEY RECALL ON ALL 2015 , 2016 , 2017 SUBURBANS . IT COULD BE IN CITY STREETS , MY DRIVE WAY , ANY SLOW DRIVE BACK OR FORTH

Service Brakes
Filed Dec 31, 201852,000 milesLA

WHILE PARKING THE VEHICLE AT A SLOW SPEED THE BRAKES BECAME EXTREMELY HARD TO PUSH AND THE VEHICLE BARELY CAME TO A STOP. THIS HAS HAPPENED MULTIPLE TIMES IN THE PAST FEW MONTHS. WHEN WE HAD IT CHECKED BY THE DEALERSHIP THEY SAID THEY COULDN'T FIND ANYTHING WRONG.

SteeringCrash
Filed Dec 31, 2018130,000 milesIL

POWER STEERING FAILED DURING TURN AROUND ON A COUNTY ROAD, CAUSING MY VEHICLE TO GO INTO A DITCH, WHICH DAMAGED THE FRONT END OF VEHICLE. THE RECALL UPDATE DID NOT FIX THE VEHICLE ISSUE.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2015 Chevrolet Suburban → · Every Suburban year → · How the figures are calculated →