WHILE DRIVING AT 70 MPH CONSUMER HEARD A LOUD EXPLOSION COMING FROM THE PASSENGER'S SIDE. AFTER FURTHER EXAMINATION CONSUMER DETERMINED THAT THE FRONT PASSENGER WINDOW EXPLODED OUTWARD. DEALER CLAIMED THAT THE PROBLEM WAS UNUSUAL AND UNKNOWN TO THEM. *AK *LA
2002 Chevrolet Suburban complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
2002 CHEVROLET SUBURBAN HAD POWER STEERING FAILURE.*MR WHEN THEN POWER STEERING FAILED THE CONSUMER WAS NOT ABLE TO STEER THE VEHICLE. THE CONSUMER FEELS THAT THE DESIGN OF THE SYSTEM SHOULD ALLOW THE DRIVER TO HAVE FULL CONTROL OF THE STEERING EVEN IN THE EVENT OF FAILURE. *NM
AT 16000 MILES THE TRANSMISSION FAILED. THE VEHICLE WAS REPAIRED UNDER WARRANTY BUT THE SAME PROBLEM RECURRED WHILE DRIVING 50/55 MPH. THE CONSUMER STATED THAT THE SUN GEAR AND PLANETARY GEAR FAILED. THE CONSUMER WAS ABLE TO DRIVE THE CAR HOME IN 1ST AND 2ND GEAR. THE VEHICLE WAS NOT TAKEN TO DEALERSHIP. *NM *NM
WHEN DRIVING THE AIR VENT RELEASED TOXIC FUMES. THE DRIVER AND PASSENGERS BECAME SICK AND DIZZY. THE CONSUMER TOOK THE VEHICLE TO THE DEALER ON SIX DIFFERENT OCCASIONS. HOWEVER, THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM *AK *JB
2 SECONDS AFTER STARTING THE VEHICLE IT STALLED. THEN, CONSUMER RESTARTED THE VEHICLE, AND THE FAILURE RECURRED WITHIN 2 SECONDS. DEALERSHIP INDICATED THAT THEY HAD A LOT OF COMPLAINTS ON THIS ISSUE, AND IT COULD BE DUE TO FUEL INJECTION OR FUEL PUMP PROBLEMS. DEALERSHIP PERFORMED A DIAGNOSTIC TEST, BUT NOT FAILURE WAS FOUND. *AK
THE PARKING BRAKE ON MY 2002 CHEVROLET SUBURBAN SEEMS TO HAVE A DESIGN FLAW. WHEN THE BRAKE IS SET THE VEHICLE WILL STILL ROLL FORWARD IN GEAR. THE SERVICE ADVISOR I SPOKE TO AT TEAM CHEVROLET IN ALPHARETTA, GA SAID THAT HE SEES THE SAME PROBLEM EVERY DAY. THE WAY HE EXPLAINED IT IS THAT THE PARKING BRAKE SHOES CAN RUB SLIGHTLY WHEN THE VEHICLE IS UNDERWAY, AND THIS EVENTUALLY WEARS OFF ALL THE FRICTION MATERIAL FROM THE SHOE AND THE BRAKE WILL NO LONGER WORK. MY VEHICLE HAS HAD THIS PROBLEM SINCE IT WAS NEW, AND THE DEALER SAID BRAKE PARTS ARE NOT COVERED UNDER WARRANTY. *AK
FAMILY OF FOUR ON VACATION IN SOUTH DAKOTA IN 2002 SUBURBAN WITH FIRESTONE TIRES--LESS THAN 30,000 MILES, BACK DRIVER REAR PASSENGER TIRE COMPLETELY BLEW APART ALL OVER HIGHWAY DAMAGING WHEEL WELL, REAR DOOR, ETC. FIRESTONE STORE REPLACED THE TIRE--WE PAID 1/3 OF COST, SAID IT WAS A DELAMINATION ISSUE. FILED CLAIM WITH FIRESTONE FOR VEHICLE DAMAGE--THEY REFUSE TO REIMBURSE FOR $2,500 VEHICLE DAMAGE.*AK
WHILE DRIVING HOME FROM WORK, MY REAR PASSENGER FIRESTONE WILDERNESS LE TIRE BLEW OUT ON MY 2002 CHEVROLET SUBURBAN. THE ENTIRE SIDE THAT IDENTIFIES THE MAKE OF THE TIRE BLEW OUT. THE BLOWOUT AREA TRAVELS IN A PERFECT CIRCLE AROUND THE MANUFACTURER IDENTIFIED AREA. THE TREAD IS STILL IN GREAT CONDITION. I WAS NOT TRAVELING FAST ON MARCH 16, 2004, IF I WAS THIS COULD HAVE CAUSED A VERY BAD ACCIDENT OR EVEN FATALITY. I TRAVEL WITH THIS VEHICLE TO FLORIDA TWICE A YEAR AT SPEEDS OF UP TO 80 MPH. I AM VERY CONCERNED ABOUT THE SPARE AND REMAINING THREE TIRES. PLEASE LET ME KNOW IF THERE HAVE BEEN ANY OTHER REPORTED CASES REGARDING THIS MAKE OF TIRE. ALSO, IS THERE CONTACT INFORMATION TO CONTACT FIRESTONE TIRE? *NM *SC
BRAKES FADE AND BECOME SPONGY WITH PEDAL ALMOST GOING TO THE FLOOR. VEHICLE HAS BEEN TO THE DEALERS NUMORUS TIMES WITH ONLY A TEMPERORY FIX.*AK
WHEN DRIVING AT ANY SPEED VEHICLE LOST ACCELERATION, CAUSING THE DRIVER TO PULL OFF THE ROAD. CONSUMER TOOK VEHICLE TO DEALERSHIP, AND MECHANIC DETERMINED THAT TRANSMISSION FAILED. *AK
DURING COLD WEATHER SEASONS, AFTER STARTING THE VEHICLE, THE CONSUMER SMELLED GAS FUMES INSIDE THE VEHICLE. THE CAUSE HAS YET TO BE DETERMINE. THE DEALERSHIP WAS NOTIFIED BUT DID NOT RESOLVE THE PROBLEM. *NM
3RD ROW SEAT BELTS TIGHTEN AS DRIVING CAUSING DISCOMFORT TO CHILDREN WHO THEN HAVE TO RELEASE THE SEAT BELT TO RE-FASTEN IN ORDER TO MAINTAIN COMFORT. THIS IS A SAFETY HAZARD. *LA
WITHOUT WARNING THE VEHICLE STEERING WHEEL AND BRAKES LOCKED UP WHILE DRIVING DOWN A HILL. THE CONSUMER DOWN SHIFTED AND WAS ABLE TO PULL OFF THE ROAD. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP WHO WAS ABLE TO DUPLICATE THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS. *PH
MY 2002 CHEVROLET SUBURBAN WILL NOT START ONCE THE GAS TANK GETS BELOW 1/4 FULL. I PARK IN MY DRIVEWAY THAT HAS A SLIGHT SLOPE TO THE STREET AND IT DOES NOT MATTER WHICH WAY I PULL THE VEHICLE IN, IT WILL NOT START WITH A LOW (LESS THAN 1/4 TANK) AMOUNT OF GAS IN THE TANK. I HAVE SPOKE TO THE SERVICE MANAGER AT THE CHEVROLET DEALERSHIP AND HE INFORMS ME THAT CHEVY HAS NOT NOTIFIED HIM THAT THEIR IS A PROBLEM. I HAVE SPOKE TO ONE OTHER PERSON AND HE HAS THE EXACT SAME PROBLEM WITH HIS SUBURBAN OF THE SAME YEAR. THERE IS A PROBLEM AND I BELIEVE IT TO BE SOMETHING WITH THE FUEL PICKUP DESIGN IN THESE VEHICLES. I HAVE HEARD OF NO RECALL, OR ATTEMPT TO CORRECT THIS, BECAUSE IT PROBABLY WOULD BE VERY COSTLY TO GM. IT IS A LARGE INCONVENIENCE TO ME AND HAS HAPPENED MORE THAN FOUR TIMES. *LA
THE STEERING WHEEL VIBRATES AND I CAN HEAR A RATTLE FROM THE FRONT END. THIS HAPPENED SOON AFTER PURCHASING THE VEHICLE AND I WAS TOLD THAT SOMETHING HAD TO BE GREASED. THE PROBLEM WENT AWAY FOR QUITE A WHILE UNTIL RECENTLY WHEN IT REAPPEARED, OF COURSE AS SOON AS THE WARRANTY EXPIRED. MY FATHER IN LAW BOUGHT A NEW 2002 SUBURBAN AFTER WE BOUGHT OURS AND HAS HAD THE SAME PROBLEM WITH HIS. *LA
PURCHASED NEW 2002 SUBURBAN WITH FIRESTONE WILDERNESS LE TIRES. TIRES WERE ROTATED AND PROPERLY MAINTAINED HOWEVER WITH LESS THAN 15,000 MILES ON THEM ALL 4 HAVE LARGE HUNKS OF THREAD MISSING. DEALER BLEW IT OFF BY SAYING THAT IT IS CAUSED BY THE 1 MILE A DAY OF GRAVEL ROAD THAT I TRAVEL. TIRES ON OTHER VEHICLE THAT I'VE HAD INCLUDING ANOTHER SUBURBAN, TRAVELING THE SAME ROAD NEVER HAD THIS ISSUE. *LA
WHEN DRIVING AT 60MPH IN HEAVY TRAFFIC THE ENGINE QUIT RUNNING TWICE IN LESS THAN 20 MILES. THE DEALER SAID IT WAS DUE TO DEFECTIVE FUEL PUMP AND THE DESIGN OF THE FUEL PUMP AND GAS TANK, WHICH THEY SAID COULD NOT BE FIXED. VEHICLE HAD MORE THAN 1/2 GAS FULL IN ITS TANK. ON SEVERAL OTHER OCCASIONS, THE CAR WOULD NOT START EVEN WITH A 1/4 TANK OF GAS. I WAS TOLD BY DEALER NOT TO LET THE TANK GET LESS THAN 1/4 FULL. THE DEALER REPLACED THE FUEL PUMP 3 TIMES, AND THE CAR HAS LESS THAN 20,000 MILES ON IT. *LA
WHILE DRIVING 10-15 MPH IN STOP AND GO TRAFFIC CONSUMER ATTEMPTED TO APPLY THE BRAKES. WHEN THE BRAKE PEDAL WAS DEPRESSED IT WENT STRAIGHT TO THE FLOOR, THE BRAKE SYSTEM FAILED, AND CONSUMER'S VEHICLE REAR ENDED THE VEHICLE IN FRONT. NO ONE SUSTAINED INJURIES. POLICE DID ARRIVE AT THE SCENE, AND CONSUMER RECEIVED A CITATION. *AK
I WAS HIT ON THE HEAD INSIDE MY 2002 SUBURBAN, WEARING MY SEAT BELT AT 48 MPH BY AN ONCOMING MAZDA MIATA. MY STEERING COLUMN COLLAPSED, I WENT INTO ONCOMING 3 LANES OF TRAFFIC, WENT UP A CURB, WENT THROUGH A BRICK RETAINING WALL, AND HIT A TELEPHONE POLE. MY AIRBAG DID NOT DEPLOY ON ANY OF THE 3 IMPACTS. WHY? ALSO, MY DRIVER?S SEAT CAME OFF THE TRACK. *LA
CONSUMER CALLED COMPLAINING ABOUT HAVING TIRE PROBLEMS. VEHICLE WASTED THE INSIDE OF THE FRONT TIRES MORE THAT WHAT ITS REGULAR USAGE WOULD BE. DEALER WAS CONTACTED, AND DID FOUR ALIGNMENTS IN LESS THEN A YEAR. MANUFACTURER SATED THAT THERE WAS NOTHING THEY COULD DO MORE THAN JUST AN ALIGNMENT. *AK
2002 SUBURBAN Z71. THE FUEL FILTER ON THE VEHICLE IS NOT THE FILTER REFERENCED FOR THE VEHICLE IN THE OWNERS MANUAL. WE WERE TOLD THAT DUE TO AN ENGINEERING OVERSIGHT, THE FILTER WAS CHANGED TO THE ONE WE HAVE. THE PROBLEM EXISTS IN THAT QUICK DISCONNECT IS TOO CLOSE TO THE FILTER HOUSING, AND THE NORMAL REMOVAL TOOL CANNOT BE USED TO REMOVE THE FILTER. GM SERVICE PERSONNEL WILL TELL YOU OFFLINE, THAT THE BEST METHOD FOR REMOVAL IS SAWING OFF THE FILTER OR CRIMPING IT OFF. WITH THE GM CUSTOMER SERVICE ON THE LINE - THEY ARE REQUIRED TO TELL YOU THAT A SPECIAL TOOL NOT AVAILABLE IN AUTOMOTIVE STORES MUST BE USED TO REMOVE THE FILTER. WE FINALLY RECEIVED A REFERENCE TO THE SOLE MANUFACTURER OF THE $35 DOLLAR PLASTIC TOOL. THE TOOL ONLY WORKS BY FORCING 4 PIECES OF PLASTIC THROUGH THE SMALL SPACE AND THE UP THE NECK. AS STATED, OFF LINE, THE MECHCANIC WILL TELL YOU THAT THEY CUT OR SAW IT OFF, AND DIG THE FILTER NECK OUT OF THE DISCONNECT. THE PROBLEM IS OBVIOUS, BUT THE SOLUTION IS IMPOSSIBLE. THE HAZARD IS THAT THE TRUE MECHANIC RECOMMENDATION RESULTS IN CUTTING METAL ON A GAS LINE. IN ADDITION, WITH IT BEING ON THE OUTBOARD SIDE, ON FRAGMENTS ENTER DIRECTLY INTO THE ENGINE.*JB
WHILE DRIVING AT 70 MPH THE PASSENGER SIDE REAR TIRE EXPLODED FROM THE SIDEWALL. ALSO DRIVER'S SIDE REAR TIRE DEVELOPED A HOLE IN THE SIDEWALL, AND THE TIRE DEFLATED. THE CAUSE OF BOTH FAILURES WAS UNDETERMINED.*AK
WHILE DRIVING AT 45 MPH VEHICLE WAS FORCED OFF OF THE ROAD INTO ONCOMING TRAFFIC. CONSUMER SWERVED TO AVOID A HEAD ON COLLISION WITH ANOTHER VEHICLE. THIS ACTION CAUSED THE VEHICLE TO CRASH THROUGH A FENCE, RUN INTO A DITCH, AND COLLIDE HEAD ON WITH AN OAK TREE. SEAT BELTS WERE WORN, BUT AT THE TIME OF THE IMPACT, THE LATCH CAME APART. VEHICLE WAS EQUIPPED WITH FRONT AND SIDE AIR AIR BAGS. UPON IMPACT, THEY DID NOT DEPLOY. CONSUMER'S KNEE WAS BROKEN, AND HE SUFFERED A CONCUSSION. POLICE AND MEDICAL HELP DID ARRIVE ON THE SCENE. MANUFACTURER AND THE DEALER HAVE BEEN NOTIFIED OF THE INCIDENT. *AK
PURCHASED A SURBUBAN 2002 IN JUN 2002. THE TRUCK CAME WITH FIRESTONE WILDERNESS LE. I HAD THE TIRES ROTATED EVERY SIX THOUSAND MILES AND NOW I AM TOLD MY DEALER THAT THEY ARE PITTED AND THAT THIS IS THE SIXTH OCCURENCE THAT THEY HAVE SEEN OF THESE TIRES BEING DEFECTIVE. I NOTIFIED FIRESTONE BUT THEY REFUSED TO ASSIST ME.*AK
THE STEERING COLUMN IS OFF CENTER TO THE RIGHT, WHICH MEANS IF THE AIR BAG IS NEEDED IT WILL NOT PROTECT THE BODY IN THE CENTER. PETITION SENT TO EXEC SECT.... CONSUMER PURCHASED A 2002 CHEVY TAHOE AND A 2002 CHEVY SUBURBAN. BOTH VEHICLES STEERING COLUMN WAS OFF CENTER. THE CONSUMER'S MOTHER DROVE THE SUBURBAN AND WHEN SHE TOOK IT BACK TO THE DEALERSHIP, SHE SAT IN FOUR OTHER SUBURBAN'S. THREE OUT OF THE FOUR WERE WORSE THAN HER VEHICLE. THE FOURTH ONE WAS OFF CENTER TO THE LEFT. ANOTHER FAMILY MEMBER LEASED A TRAILBLAZER AND THAT VEHICLE IS FINE. THE CONSUMER LEASED THREE OTHER CHEVY EXPRESS VANS AND THEY ARE FINE. ALL VEHICLES WERE LEASED AT THE SAME PLACE. CONSUMER WAS TOLD NO DEFECT WHEN THE VEHICLES WERE FIRST RETURNED TO THE DEALERSHIP. *PH
TWO FRONT TIRES WORE OUT PREMATURELY AND THE DEALER REFUSED TO PERFORM AN ALIGNMENT *AK THE TIRES HAD BECOME SCOLDED ON THE INSIDE AT 20K MILES. *SCC *JB
THE PASSENGER SIDE "SWAY BAR", "STABILIZER BAR", OR "TORSION BAR" (UNSURE OF TRUE NAME) CAME UNDONE WHILE MY WIFE, FOUR KIDS, AND MY MOTHER WERE DRIVING IN THE VEHICLE. I KNOW SEVERAL MECHANICS AND NONE HAD EVER HEARD OF THIS HAPPENING TO SUCH A NEW VEHICLE. THE DEALERSHIP FIXED THE VEHICLE WITH NO PROBLEM. THEY HAD NEVER HEARD OF THIS SORT OF THING HAPPENING EITHER. I BOUGHT THE VEHICLE USED FROM THE SAME DEALERSHIP AND THEY STATED THE PREVIOUS OWNER "MUST HAVE LOWERED THE FRONT END." I HAVE PARKED NEXT TO OTHER SUBURBANS AND MINE WAS EQUAL IN HEIGTH TO THE OTHER VEHICLES. I FEEL THIS IS JUST AN EXCUSE TO WHY THERE WAS SUCH A FAILURE IN THE SUSPENSION OF THE VEHICLE. LUCKILY MY WIFE WAS ONLY TRAVELLING AT APPROXIMATELY FIVE MILES AN HOUR WHEN THE THING FELL APART. I CAN'T EVEN IMAGINE WHAT MIGHT HAVE HAPPENED AT HIGHWAY SPEED. PRIOR TO PURCHASING THE VEHICLE I SPOKE TO THE PREVIOUS OWNER. THE VEHICLE WAS USED BY HIS WIFE AND WAS TRADED BECAUSE SHE WANTED SOMETHING NEWER. I ASKED IF ANYTHING HAD BEEN DONE TO THE VEHICLE HE REPLIED "I DIDN'T EVEN OWN IT FOR A FULL YEAR" AND THAT NOTHING WAS DONE TO THE VEHICLE. I FELT THE NEED TO REPORT THIS BECAUSE I FEEL I MAY HAVE COME VERY CLOSE TO LOOSING MY FAMILY, AND IF I REPORT IT IT COULD BE RESEARCHED TO INSURE THAT THIS TYPE OF THING DOESN'T HAPPEN TO ANYONE ELSE.*AK
THE MIDDLE SEATBACK WILL NO LONGER SNAP INTO PLACE WHEN PUT IN THE UPRIGHT POSITION. MANUFACTURER STATED SEAT BACK DID NOT HAVE TO CLICK TO BE SAFELY SECURED. OWNERS MANUAL STATES FOR THE CONSUMER TO BE SURE THE CLICK IS HEARD. CONSUMER WANTS TO KNOW IF THE SEAT IS SAFE. *AK *CB *JB
WHILE TRAVELING AT 65 MPH, THE WINDSHIELD WIPERS SUDDENLY STOP FUNCTIONING. THE WIPERS WOULD NOT COME BACK ON. THE MANUFACTURER REPLACED THE WIPER MOTOR CIRCUIT BOARD. PLEASE PROVIDE ANY FURTHER INFORMATION *PH.
THE VEHICLE IS PRODUCING TOXIC FUMES FROM THE AIR VENTS. THIS CAUSED INJURIES TO DRIVER'S EYES.*AK
THERE HAS BEEN A PROBLEM WITH THE POWER STEERING SINCE APRIL 2003. VEHICLE LOST POWER STEERING WHILE DRIVING. VEHICLE HAS BEEN TO THE DEALER FOUR TIMES, BUT THE PROBLEM STILL OCCURS. *AK
CONSUMER STATE VEHICLE DOES NOT HAVE WARNING INDICATION LIGHT STATING DOOR AJAR. MANUFACTURER HAS BEEN CONTACTED.*AK
CONSUMER STATES THAT THE DRIVERS SIDE REAR TIRE BLEW OUT.*AK
AS I WAS DRIVING MY PRE-SCHOOL DAUGHTER TO SCHOOL I HEARD A WIND NOISE. I STOPPED TO CHECK AND FOUND OUT AFTER MORE THAN 2 MILES THE DOOR WAS NOT CLOSED.. THIS VEHICLE IS FOR FAMILY... IT SHOULD BE FAMILY FRIENDLY... NO WARNING AS TO THE DOOR BEING AJAR.. HOW DO I GET THIS FIXED TO KEEP MY FAMILY SAFE? *NLM
THE DEALERSHIP DID NOT TECHNICALLY INSPECT MY TRUCK THAT IS THEY JUST LOOKED AT IT ACCORDING TO THE WRITE UP PERSON. *JB
FUEL GAUGE OPERATES ERRATICALLY. SHOWS IT IS FULL WHEN IT IS ONLY 3/4 FULL. WHILE DRIVING, THE GAUGE CHANGES QUICKLY FROM FULL TO 3/4 FULL.
FUEL GUAGE OPERATES ERRATICALLY. TANK IS FULL. GAUGE STARTS AT EMPTY AND VERY SLOWLY CREEPS UP TO FULL AS I DRIVE ALONG. WHEN I COME TO A STOP, THE GUAGE DROPS TO EMPTY AGAIN. REPEATS BEHAVIOR LIKE THIS FOR SEVERAL DAYS, SEVERAL TANK FILLS, AND 2-3 THOUSAND MILES.
OCCASIONALLY, THE RADIO LOCKS OUT, INDICATING A LOSS OF POWER FROM THE BATTERY. THIS HAS HAPPENED TWICE SO FAR.
DRIVERS SEAT MAKES NOISE AND MOVES FORWARD AND BACKWARDS SLIGHTLY DURING ACCELERATION AND BRAKING. *JB
CONSUMER STATES THE CAN'T GET NO GAS AT ALL DUE TO FUEL TANK IS NOT VENTILATE. DEALER NOTIFIED MANY TIMES. PLEASE PROVIDE FURTHER INFORMATION. *TR
THE SET BELTS LOCKED UP WITHOUT THE BRAKES BEING APPLIED. *JB PASSENGER SEAT BELT SHOULDER HARNESS ONLY WILL NOT UNLOCK, UNLESS THE SEAT BELT IS UNBUCKLED AND RETRACTS BACK. *TS *CB
DRIVING ON FREEWAY ALONG CARPOOL LANE WHEN THE CAR AHEAD OF US STOPPED TO MOVE TO THE NEXT LANE AND WE ALL HAD TO STOP. I HAD A GOOD DISTANCE FROM THE VEHICLE IN FRONT OF ME WHEN I HIT THE BRAKES. THE BRAKES WENT ALL THE WAY TO THE FLOOR(LITERALLY) BUT STILL DIDN'T STOP UNTIL I CRASHED INTO THE CAR IN FRONT OF ME. THE ABS BRAKES FEELS UNUSUAL. I ALSO HEAR A CLANKING SOUND ON THE DIFFERENTIAL EVERY TIME I HAVE TO DECELERATE AND GO BACK TO NORMAL SPEED OR JUST MOVING FROM "PARK" TO "REVERSE" OR FROM "NEUTRAL" TO "REVERSE". *NLM
THE CONSUMER WAS BACKING CAR OUT OF CARPORT AND LIGHTLY HIT A TREE WITH THE LEFT REAR BUMPER. CONSUMER WAS ATTEMPTING TO PLACE VEHICLE IN PARK, BUT HAD ONLY GOTTEN TO NEUTRAL WHEN TRUCK SUDDENLY ACCELERATED FORWARD. TRUCK CRASHED INTO A FENCE AND THE HOUSE RESULTING IN SEVERE FACIAL INJURIES TO A BYSTANDER. *NLM
VEHICLE SUDDENLY ACCELERATED WHILE IN CARPORT, CRASHING THROUGH A FENCE AND COLLIDING WITH A HOUSE. A BYSTANDER SUSTAINED SEVERE FACIAL INJURIES AS A RESULT. NEITHER THE FRONT DRIVER OR PASSENGER AIR BAGS DEPLOYED. *NLM
THE REAR LEFT AND CENTER SAFETY BELT LATCH PLATE WERE DESIGNED IMPROPERLY. THE CONSUMER WAS UNABLE TO PROPERLY TIGHTEN THE BELT, WHEN HE TRIED TO SECURE A CHILD. *JB
THE HEAT SHIELD WAS DEFECTIVE. WHILE DRIVING, THE ENGINE COMPARTMENT AND UNDERBODY OF VEHICLE BECAME EXTREMELY HOT. WHICH CAUSED THE SHIELD TO EXPAND. THE DEALER INSTALLED A STRAP AROUND THE SHIELD, HOWEVER THE PROBLEM STILL EXISTED. *JB
WHILE DRIVING BRAKES FUNCTIONED POORLY, THEY MADE NOISE/SQUEALED. DEALR COULD NOT IDENTIFY THE PROBLEM. *AK
BRAKE FAILURE ON 2002 CHEVY SUBURBAN. RESULTING IN A CRASH. *JB
POPPING NOISE AND CLINKING FELT IN STEERING AND EXCESSIVE PLAY. IT IS HARDER TO TURN TO THE RIGHT-LITERALLY YOU FEEL THE WHEEL GOING AROUND MUCH FURTHER THAN IF TURNING TO THE LEFT, ALTHOUGH IT DOES NOT NEED AN ALIGNMENT. I TOOK THE VEHICLE TO THE DEALER WHERE THEY REPLACED THE BUSHINGS AND FIXED LOWER CLEARANCE ARMS (WHICH HAD EXCESSIVE CLEARANCE). PICKED IT UP AND FELT THE SAME CLINKING AND HEARD THE NOISE AGAIN!! I RETURNED IT AND THE SERVICE MANAGER TOOK A TEST DRIVE-HE ONLY HAD TO TURN OUT OF THE PARKING LOT AND HE KNEW SOMETHING WAS WRONG. THEY REPLACED THE STEERING SHAFT. AFTER DRIVING FOR A FEW DAYS, I ONCE AGAIN FELT THE SAME SENSATION AND NOISE-NOT AS BAD AS BEFORE BUT STILL THERE. STEERING HAS A LOT OF PLAY IN IT-I CAN ROCK IT BACK AND FORTH AND IT DOESN'T MOVE THE VEHICLE. IF YOU GO OVER ANY BUMP IN THE ROAD YOU FEEL THE CLINKING IN THE STEERING. IT HAS ONCE AGAIN BEEN TAKEN TO THE DEALER FOR REPAIRS. I ALSO HAVE PROBLEMS STOPPING AT AROUND 20-30 MILES PER HOUR, ESPECIALLY OVER BUMPS-IT DOES NOT FEEL LIKE IT WILL STOP-BRAKE PEDAL SEEMS TO GO TO THE FLOOR-I HAVE TO RELEASE IT AND PRESS AGAIN-I HAVE HAD SEVERAL CLOSE CALLS. I REPORTED THIS AND THE SERVICE DEPT. TOLD ME THIS IS HOW ABS WORKS-I DON'T THINK SO. THERE ARE TOO MANY COMPLAINTS ON THIS SITE OF THE SAME PROBLEM. THIS VEHICLE HAS 10,000 MILES ON IT. *JB
ROAD SIDE ASSISTANCE COMPLAINT. MR THE CONSUMER STATED THE VEHICLE WOULD NOT START, THERE WAS A PROBLEM WITH THE TRANSMISSION AND THE BOX FOR THE 4-WHEEL DRIVE. *JB
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Chevrolet Suburban → · Every Suburban year → · How the figures are calculated →