Page 3 of 6 · complaints 101–150 of 286

2002 Chevrolet Suburban complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 23, 20065,000 milesNC

DT*: THE CONTACT STATED THE ABS SYSTEM ACTIVATED WHILE TRAVELING 10 MPH. THE CONTACT RECEIVED A RECALL LETTER #05V379000 REGARDING THE ABS WHEEL SPEED SENSOR. THE DEALER DETERMINED THE VEHICLE'S PROBLEM WAS WITH THE WHEEL HUB, WHICH WAS NOT COVERED BY THE RECALL. UPDATED 12/01/06.*JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 13, 2006100,750 milesNY

DT*: THE CONTACT STATED THE NOTICE FOR NHTSA RECALL# 05V379000 PERTAINING TO THE ABS WAS RECEIVED AFTER THE VEHICLE HAD BEEN REPAIRED BY A PRIVATE REPAIR SHOP. THE CONTACT NOTIFIED THE MANUFACTURER OF THE REPAIR TO DISCUSS REIMBURSEMENT, HOWEVER THE MANUFACTURER HAD NOT RETURNED ANY PHONE CALLS.

Power Train › Automatic Transmission
Filed Aug 30, 200664,000 milesCA

MY 2002 CHEVROLET SUBURBAN EXPERIENCED PREMATURE TRANSMISSION FAILURE. THE TOTAL COST FOR THE REPAIR IS $3000.00. THE TRUCK HAS NEVER TOWED A THING, THE CAR IS ONLY USED TO DRIVE CHILDREN TO SCHOOL ETC. IT HAS 64,000 MILES AND JUST STOPPED ON A TURN IN THE MIDDLE OF AN INTERSECTION. *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Aug 25, 200669,000 milesPA

DT*: THE CONTACT STATED WHILE DRIVING ON THE HIGHWAY AT 20 MPH AND PULLING UP TO A TOLL BOOTH, THE VEHICLE STALLED SUDDENLY WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALERSHIP WHERE THE DEALERSHIP DETERMINED THE VEHICLE NEEDED A NEW IGNITION SWITCH. WHILE DRIVING BACK HOME THE VEHICLE STALLED AGAIN. THE VEHICLE WAS TOWED 100 MILES TO A DEALERSHIP WHERE THE DEALERSHIP DETERMINED THE VEHICLE HAD A FAULTY FUEL PUMP. THE DEALERSHIP INFORMED THE CONTACT THERE WAS A HISTORY OF FAULTY FUEL PUMPS WITH THIS YEAR, MAKE AND MODEL.

TiresCrash
Filed Aug 24, 200649,149 milesPA

I PURCHASE A 2002 CHEVY SUBURBAN ON 7/2/05 IN DELAWARE COUNTY FROM A DEALERSHIP. WE DROVE THE CAR TO OUR HOUSE IN MONTGOMERY COUNTY AND THE CAR DIDN'T MOVE FROM THE HOUSE UNTIL 7/4/05. ON 7/4/05 MY FIANCE DROVE THE CAR TO WORK AND THE TIRE EXPLODED FROM THE LEFT FRONT OF THE CAR ON THE WAY. THE CAR HIT THE BARRIER ON THE RIGHT SIDE AND BOUNCED OFF AND THEN PROCEEDED TO HIT THE LEFT SIDE BARRIER WERE IT CAME TO A STOP. THE TIRE WAS NOT RECOVERABLE. ALSO THE AIR BAG NEVER DEPLOYED. THE ACCIDENT HAPPEN GOING NORTH ON 309 IN BUCKS COUNTY ON A STRAIGHT UPHILL GRADIENT. THE CONDITIONS OF THE ROAD AND WEATHER WERE DRY. THERE IS A POLICE REPORT ON THE INCIDENT STATING ACCIDENT HAPPEN DUE TO TIRE FAILURE. ACCORDING TO THE INSPECTION STICKER THE TIRE WAS REMOVED AND INSPECTED BY THE DEALERSHIP. WE HAVE BEEN TRYING TO GET THIS SETTLED WITH THE DEALERSHIP FOR THE PAST YEAR, SINCE WE ONLY HAD THE CAR FOR A LITTLE MORE THEN A DAY. THERE RESPONSE WAS AND STILL IS THAT THERE IS NOTHING THEY CAN DO TO HELP. THE ESTIMATE WE RECEIVED FROM THE BODY SHOP WAS FOR $22,000 THEREFORE THE CAR WAS TOTALED AND IS CURRENTLY SITTING IN MY DRIVEWAY. THE TIRE WAS A GOODYEAR WRANGLER P265/70R17. *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 10, 200680,000 milesWA

DT*: THE CONTACT STATED THE ABS ACTIVATED AT LOW SPEEDS, WHICH CAUSED EXCESSIVE STOPPING DISTANCES. THERE WAS A NHTSA RECALL, # 05V379000, REGARDING THE ANTILOCK BRAKES. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 24, 200664,000 milesGA

DT*: THE CONTACT STATED THE ABS LIGHT ILLUMINATED ON THE DASH. THE ABS BRAKES ACTIVATED AT LOW SPEEDS OF 35-40 MPH. THE DEALERSHIP DETERMINED THE ELECTRONIC BRAKE CONTROL MODULE AND A MODULE BRAKE PRESSURE VALVE NEEDED TO BE REPLACED. THERE IS AN NHTSA RECALL, # 05V379000 REGARDING THE SERVICE BRAKES, HYDRAULIC: ANTILOCK. THE VIN WAS NOT INCLUDED IN THE RECALL.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 6, 200635,592 milesMI

DT*: THE CONTACT STATED THERE WAS A LOW METAL TO METAL GRINDING NOISE HEARD WHILE DEPRESSING THE BRAKE PEDAL. AS THE DAY WENT ON, THE SOUND BECAME PROGRESSIVELY LOUDER AND LOUDER. THE CONTACT TOOK THE VEHICLE TO A GOODYEAR TIRE CENTER WHERE IT WAS DETERMINED THE REAR BRAKES; BOTH REAR ROTORS AND THE RIGHT REAR EMERGENCY BRAKE SHOE WERE COMPLETELY WORN OUT. ALL FOUR BRAKE SHOES AND ROTORS WERE REPLACED. THE CONTACT NEVER USED THE EMERGENCY BRAKE. THE DEALERSHIP HAS BEEN ALERTED.

Fuel System, Gasoline
Filed Jun 23, 2006140,000 milesMS

I HAVE A 2002 SUBURBAN THAT HAD A RECALL FOR THE GAS TANK LEAKING WHEN IT IS FILLED PAST 3/4 FULL. THE RECALL WORK WAS DONE IN DECEMBER 2005. THEN IN MARCH I SMELT GAS AGAIN I NOTICED A LARGE PUDDLE WAS UNDER MY VEHICLE AS I PULLED OUT OF THE GARAGE. I CARRIED IT BACK IN AND THEY CHARGED ME $890.00 AND STATED SINCE THE RECALL WORK WAS DONE IN DECEMBER THIS WOULD NOT BE COVERED. I HAVE THE PARTS THEY REPLACED. *JB

Equipment › Appliance › Air Conditioner
Filed Jun 20, 2006GA

AIR CONDITIONER COMPRESSOR NEEDS TO BE REPLACED. ONLY 66K MILES. HEARD A LOUD GRINDING NOISE WHEN ACCELERATING WITH A/C ON. TOOK IT TO DEALERSHIP AND WAS TOLD COMPRESSOR NEEDED TO BE REPLACED. *NM

Tires › Tread/Belt
Filed Jun 13, 200650,000 milesCA

MY HUSBAND AND I BOUGHT A 2002 SUBURBAN FROM CARMAX LESS THAN 1 YR AGO. WE PAID AN EXTRA $2500 FOR A BUMPER TO BUMPER WARRANTY ON THEIR "CERTIFIED USED CAR" PROGRAM. I NOTICED THAT THERE ARE TINY RUST SPOTS ON THE HOOD. CARMAX SAID I NEED TO APPROACH CHEVY AND THERE IS NOTHING THEY CAN DO. BUT THAT'S NOT THE WORST OF IT: HERE I AM 8 MONTHS OWNING THE CAR AND LESS THAN 8,000 MILES PUT ON IT AND I HAD TO TAKE THE CAR IN TO A TIRE SHOP BECAUSE ONE OF THE TIRES HAD A SLOW LEAK. WHEN THEY INSPECTED THE TIRES THEY SAID TAKE IT BACK TO CARMAX IMMEDIATELY - YOUR TIRES ARE SEPARATING FROM THE TREADS AND IT'S VERY DANGEROUS TO DRIVE AS IS. WE TOOK IT BACK TO CARMAX WHO THEN SAID IT WASN'T THEIR PROBLEM, WE HAD TO TAKE IT TO A FIRESTONE DEALER. WE WENT TO THE FIRESTONE DEALER, WHO THEN SAID CARMAX SHOULD NEVER HAVE SOLD US A "CERTIFIED USED CAR" WITH THE TIRES IN THIS BAD OF SHAPE - THAT THEY HAD "COVERED UP THE DRY ROT ON THE TIRES" AND THAT IT IS UNSAFE. THE WHOLE REASON WHY I BOUGHT THIS HUGE CAR (AND IT WAS EXPENSIVE!) WAS SO MY THREE CHILDREN WOULD BE SAFE. I WANT TO TAKE CARMAX TO COURT, BUT DON'T KNOW ANYTHING ABOUT MY RIGHTS AS A CONSUMER. I TRIED CALLING CHANNEL 3 ON MY SIDE OUT OF SHEER FRUSTRATION (I HAD TO TAKE SEVERAL HOURS OFF FROM WORK TO GET THIS RUNAROUND DONE TO ME) AND CHANNEL 3 ON YOUR SIDE REFERRED ME TO YOUR WEBSITE. I AM HOPING YOU CAN HELP ME! *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed May 19, 200687,340 milesND

2002 CHEVROLET SUBURBAN THAT STALLS INTERMITTENTLY WHILE DRIVING DOWN THE ROAD. THIS HAS HAPPENED SEVERAL TIMES IN THE PAST TWO WEEKS. WE TOOK IT INTO THE SERVICE CENTER WHERE THEY HAVE TOLD US THAT THE FUEL PUMP WILL NEED TO REPLACED AT A COST OF OVER $700. THERE IS CURRENTLY A RECALL ON 2001 MODELS WITH THE EXACT SAME PROBLEM. *NM

Power Train › Automatic Transmission
Filed Apr 7, 200624,000 milesVA

AT 24,000 MILES THE TRANSMISSION ON OUR 2002 SUBURBAN FAILED WITHOUT WARNING WHILE DRIVING. IT HAD TO BE TOWED TO THE DEALER FOR A TRANSMISSION REPLACEMENT. *JB

Parking Brake
Filed Apr 2, 200648,000 milesTX

FAILURE OF PARKING BRAKE DISCOVERED BY STATE INSPECTION. PARKING BRAKE WAS IN TOTAL FAILURE AND HAD TO BE REPLACED BEFORE VEHICLE COULD BE PASSED. PARKING BRAKE WAS STUCK IN THE OPEN POSITION CAUSING BRAKE ROTORS TO EXCESSIVELY WEAR. REPAIR/REPLACEMENT OF PARKING BRAKE WAS REQUIRED ALONG WITH NEW BRAKE ROTORS. THE PARKING BRAKE WAS NEVER ENGAGED FROM TIME OF PURCHASE AT NEW DEALERSHIP TO TIME OF FAILURE AT INSPECTION STATION. *JB

Electrical System
Filed Mar 26, 2006OR

STARTED HAVING PROBLEMS WITH THE INDICATORS ON THE DASH COMING ON WHEN THEY SHOULDN'T HAVE BEEN AND ALSO THE TACH QUIT WORKING. THEN EVERYTHING WOULD START WORKING PROPERLY AGAIN. THIS HAPPENED 3 TIMES AND THE LAST INCIDENT WAS THE ODOMETER RESET TO "0", SO NOW WE HAVE NO IDEA WHAT OUR MILEAGE IS AND ALSO THE CLOCK ON THE RADIO JUMPS AHEAD A COUPLE HOURS. I WAS TOLD BY THE DEALER THAT I WOULD HAVE TO PAY FOR A NEW GAUGE CLUSTER AT THE COST OF $200-$300 AND ALSO $60 FOR A SOFTWARE UPGRADE FOR THE OTHER DASH PROBLEMS. I ALSO CALLED GM AND LET THEM KNOW ABOUT IT AND TOLD THEM I SHOULDN'T HAVE TO PAY FOR A NEW GAUGE CLUSTER SINCE IT SEEMS THERE IS A DESIGN FLAW AND ALSO THE SERIOUSNESS OF THE ODOMETER RESETTING. *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Mar 6, 200635,000 milesWI

(1) UNKNOWN EVENTS LEADING UP TO FAILURE. (2)ABS BRAKES COME ON INAPPROPRIATELY AT LOW SPEED MAKING TRUCK STOP POORLY. (3) DEALER WILL START TO CORRECT BY CLEANING ABS SPEED SENSORS (?). WILL CHARGE FOR THIS AS THERE IS NO RECALL ON THIS VEHICLE. *JB

Parking Brake
Filed Mar 4, 200620,000 milesNC

PURCHASED NEW'2002 CHEVROLET SUBURBAN PARKING BRAKE FAILED @20K MILES ADJUSTED UNDER WARRANTY-ADVISED AT SERVICE THAT THIS VEHICLE HAD INHERENT PROBLEM AND ADJUSTMENT WOULD NOT LAST. LASTED MAYBE 8K MILES-WILL NOT HOLD VEHICLE ON INCLINE-POTENTIALLY VERY DANGEROUS IF VEHICLE UNEXPECTEDLY CAME OUT OF PARK-NOW NO FURTHER ADJUSTMENT CAN BE MADE-CERTAINLY A DEFECT IN MY OPINION-SINCE THE INITIAL WARRANTY SERVICE ADJUSTMENT TWO ADDITIONAL AUTO TECHNICIANS HAVE TOLD ME SUBJECT BRAKE CANNOT BE FURTHER ADJUSTED AND IS A PROBLEM WITH THIS MODEL VEHICLE-WHAT CAN I DO-WHAT MAY YOU DO TO RESOLVE THIS SAFETY RELATED PROBLEM?-THANK YOU. *NM

Power Train › Automatic Transmission
Filed Mar 3, 200646,091 milesMD

MY 2002 SUBURBAN HAD A TRANSMISSION FAILURE AT 46091 MILES THAT REQUIRED ME TO PURCHASE A NEW TRANSMISSION AT A COST OF $3200.00. WE WERE ALMOST IN AN ACCIDENT BECAUSE THE VEHICLE STOPPED SHIFTING WHILE AT HIGHWAY SPEEDS AND BARELY MADE IT SAFELY TO THE SHOULDER. THERE WAS NO WARNING OR ENGINE LIGHT AND THE TRANSMISSION APPEARED FINE ALTHOUGH IT WAS BEYOND REPAIR. THE FLUID LEVEL WAS GOOD AND IT WAS NOT BURNED. CHEVROLET SAYS THERE IS NOTHING THEY CAN DO AS THE WARRANTY IS FOR 3 YEARS AND 36000 MILES. *NM

Fuel System, Gasoline › Delivery
Filed Feb 18, 200672,700 milesNY

MY WIFE AND I HAVE BEEN VERY HAPPY WITH THE VEHICLE UNTIL A SITUATION LAST YEAR. SPECIFICALLY, THERE IS A KNOWN PROBLEM WITH THE GAS TANK AND GAUGE. THE GAS TANK WILL BE A 1/4 FULL BUT THE CAR WILL NOT START BECAUSE IT THINKS THE GAS TANK IS EMPTY. MY LOCAL GM DEALER SERVICE CENTER QUOTED ME OVER $800 TO FIX THIS PROBLEM. IT IS A KNOWN GM DEFECT. GM'S TECHNICAL SOLUTION IS DOCUMENT ID # 1575648. IT READS: VEHICLE WITH FLEXIBLE FULE (RPO L59) WILL NOT START, STALLS AND WILL NOT RESTART, LOSS OF POWER, POOR PERFORMANCE, AND /OR FUEL GUAGE READS INACCURATE/INCORRECT (REPLACE FUEL SENDER/MODULE ASSEMBLY) #04-06-04-012B - (DEC 6, 2004) * REPLACE FUEL SENDER /MODULE ASSEMBLY WITH REDESIGNED FUEL STRAINER AND /OR REDSIGNED FUEL LEVEL SENOR CAN YOU PLEASE HELP ? THANKS, BRENDAN AND LISA O'REILLY. *NM

Parking Brake
Filed Feb 6, 2006TX

FAILED TEXAS INSPECTION DUE TO PARKING BRAKE NOT HOLDING VEHICLE ON 2002 CHEVROLET SUBURBAN; TOLD BY INSPECTOR 99% OF CHEVY'S FAIL FOR THIS REASON; WIDESPREAD PROBLEM; I AM SCHEDULED TO HAVE FIXED THIS WEEKEND SO I CAN PASS INSPECTION. *JB

Steering › Hydraulic Power Assist › Pump
Filed Jan 23, 200672,201 milesTX

CONSUMERS 2002 SUBURBAN STEERING WHEEL LOCKED WHILE PULLING OUT OF A PARKING SPACE. *TS THE CONSUMER STATED THE POWER STEERING PUMP REPLACED. *JB

Parking Brake
Filed Jan 17, 200643,900 milesKY

DT*: THE CONTACT STATED WHILE ON AN INCLINE, THE PARKING BRAKE DID NOT HOLD. THIS PARKING BRAKE HAS ONLY BEEN USED TWICE SINCE PURCHASE. THE DEALERSHIP DETERMINED THE PARKING BRAKE LINING WAS WORN OUT AND THE PARKING BRAKE SHOES NEED TO BE REPLACED. THE WEAR OCCURRED BECAUSE THE BRAKE SHOES DO NOT FULLY RELEASE AFTER USE. *NM

Power Train › Automatic Transmission
Filed Jan 7, 2006104,000 milesGA

JANUARY 1, 2006 JUST AFTER LEAVING MY HOME, I STOPPED AT A STOP SIGN AND WHEN I ACCELERATED FROM A STOP A LOUD CLUNK AND THEN A CONSTANT WHINNING SOUND. I DROVE THE VEHICLE HOME THE ONE MILE FROM THE STOP SIGN IN FIRST GEAR, THE TRANSMISSION WOULD NOT SHIFT TO SECOND, AFTER RETURNING HOME THE CAR WOULD NOT GO INTO REVERSE EITHER. TRANSMISSION FAILED AT 104,000 MILES. REPAIR SHOP SAYS THE TRANSMISSION SHELL AND OTHER COMPONENTS OF THE TRANSMISSION WAS CRACKED. THE TRANSMISSION SHOP STATES THAT THEY HAVE HAD SEVERAL CUSTOMERS THAT HAVE EXPERIENCED THE SAME PROBLEM WITH THIS TRANSMISSION. THEY WOULD CONSIDER THIS TO BE A COMMON PROBLEM WITH THIS TYPE OF TRANSMISSION, A BAD DESIGN ACCORDING TO THE REPAIR SHOP. *NM

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jan 4, 200643,000 milesLA

DURING EVACUATION FOR HURRICANE RITA AS WE WERE PROCEEDING IN TRAFFIC OUR 2002 CHEVY SUBURBAN JUST DIED. IT WAS AS IF IT WAS GETTING NO FUEL. WE HAD A FULL TANK. THE RPM AND POWER STEERING ALONG WITH THE ENGINE JUST WENT DEAD. SINCE THE HURRICANE I HAVE TALK TO 3 OTHER PEOPLE WITH SUBURBANS OR YUKONS THAT THIS HAPPEN TO. THE DEALERSHIP SAID IT WAS THE FUEL PUMP. I NOW THINK SOMETHING IS WRONG WITH THESE VEHICLES. I HAVE THE FUEL PUMP TAKEN FROM MY SUBURBAN. *NM

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Dec 29, 200558,850 milesMD

HEARD GRINDING NOISE WHEN BRAKING AT 58K. HAD IT CHECKED OUT AND RIGHT REAR PADS WORN THROUGH. NEED NEW ROTOR. LEFT REAR PADS NOT AS WORN BUT VERY CLOSE TO SAME SCENARIO. FRONT PADS WERE 50% GOOD. *NM

Visibility › Defroster/Defogger/Hvac System › Rear Window
Filed Dec 16, 2005NY

DT: THE CONTACT STATED THE REAR WINDOW DEFROSTER DID NOT WORK AFTER MULTIPLE REPAIRS. THE WIRE CONTINUALLY BECAME DETACHED FROM THE WINDOW. EVERY TIME THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR REPAIRS THEY REATTACHED THE WIRE. THE DEFROSTER HAD NOT WORKED FOR THE PAST YEAR. THE DEALER DETERMINED THAT THE REAR WINDOW SHOULD BE REPLACED TO CORRECT THE PROBLEM. THIS HAS NOT BEEN DONE DUE TO THE EXCESSIVE EXPENSE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Nov 15, 200592,000 milesNJ

COMPLAINT REGARDING SAFETY RECALL WARNING OF CORROSION DEFECT IN 2002 SUBURBAN. THIS COULD CAUSE FRONT HUB/BEARING ASSEMBLY AND WHEEL SPEED SENSOR TO FAIL. *TS RECALL CAMPAIGN#05V379000. THE CONSUMER EXPERIENCED EXACTLY WHAT THE RECALL DESCRIBED. THE CONSUMER REQUESTED REIMBURSEMENT. THE CONSUMER FOUND THAT THE REAR BRAKE BACKING PLATES WOULD NOT HOLD. THE REAR BRAKE BACKING PLATES WERE COMPLETELY CORRODED ALONG WITH THE REAR EMERGENCY BRAKE AND THEY NEEDED REPLACEMENT. *SC UPDATED 02/13/06. *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Nov 14, 2005GA

DT: THE CONTACT STATES THERE IS NHTSA RECALL 05V379000 CONCERNING THE ABS SYSTEM. THIS VEHICLE IS EXPERIENCING THE SAME PROBLEMS AS INDICATED IN THE RECALL, BUT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. *AK

Parking Brake
Filed Nov 10, 200557,700 milesLA

HAVE A 2002 CHEVY SUBURBAN 1500 LS. TOOK VEHICLE IN FOR INSPECTION, BUT FAILED DUE TO EMERGENCY OR PARKING BRAKE WOULD NOT HOLD IN DRIVE. IT DOES HOLD IN REVERSE. I CONTACTED MY DEALER AND THEY KNOW ALL ABOUT THIS PROBLEM, THEY SAY IT CAN NOT BE ADJUSTED, BUT MUST REPLACE BRAKES, MAYBE ROTORS, ETC AT A COST OF ~$800. I SEARCHED WEB, THERE IS NOT A RECALL, BUT LOTS OF COMPLAINTS. THERE IS ALSO A CLASS ACTION SUIT OUT OF TX? WHAT SHOULD I DO? *NM

Parking Brake
Filed Nov 3, 200544,000 milesMT

2002 CHEVROLET SUBURBAN, FULL SIZE, 1500 HALF TON, 4X4, LT THE EMERGENCY/PARKING BRAKE HAS FAILED FOR THE SECOND TIME. THE EMERGENCY/PARKING BRAKES DO NOT HOLD EVEN ON A SLIGHT INCLINE. THE FIRST EMERGENCY/PARKING BRAKE FAILURE WAS NOTED ON 8/29/2003 AT 25,930 MILES. THE REPAIR TICKET NOTED THAT THE PARKING BRAKE SHOES WERE IMPROPERLY ADJUSTED, AND GM REPAIRED THE PROBLEM AT NO CHARGE UNDER WARRANTY. THE SECOND EMERGENCY/PARKING BRAKE FAILURE WAS NOTED AROUND 11/1/2005 AT APPX 40,050 MILES. THE SECOND FAILURE WAS THE EXACT SAME PROBLEM AS THE FIRST FAILURE. THIS TIME THE GM DEALER SAID THAT THE EMERGENCY/PARKING BRAKE SHOES WERE WORN OUT AND CHARGED US $273.18 TO REPAIR THE PROBLEM. THE REPAIRS FOR THE SECOND FAILURE CONSISTED OF TOTAL REPLACEMENT OF THE EMERGENCY/PARKING BRAKE SHOES. WE HAVE KEPT THE REPLACED FAILED BRAKE SHOES. NOTE: IN NORMAL USAGE OF THIS VEHICLE, THE EMERGENCY/PARKING BRAKES ARE RARELY ENGAGED. THE VEHICLE IS NORMALLY PARKED IN A LEVEL, HEATED GARAGE, TRANSMISSION SET IN PARK, EMERGENCY/PARKING BRAKE NEVER SET/ENGAGED. WITH THE FIRST FAILURE AT 25,930 MILES AND THE SECOND FAILURE JUST APPX 15,000 MILES LATER, WE SUSPECT THAT THERE IS POSSIBLY SOME DESIGN OR COMPONENT FAULT AND A VERY PRE-MATURE FAILURE PROBLEM. ALSO GIVEN THE AVAILABLE FACTS, IT LOOKS LIKE THE ORIGINAL WARRANTY REPAIR FOR THE FIRST FAILURE WAS POSSIBLY SUBSTANDARD IN THAT THE EMERGENCY/PARKING BRAKE SHOES WERE MERELY RE-ADJUSTED, WHEN THEY SHOULD HAVE BEEN REPLACED. IN ADDITION, IN THE O

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 7, 200575,344 milesNY

DT: THE TRUCK HAS BEEN TO THE DEALER BECAUSE THE BRAKES WOULD NOT IMMEDIATELY GRABBING AND THE TRUCK WAS TAKEN TO A DEALER FOR REPAIR OF THE REAR BACKING PLATES WHICH BEGAN TO RUST AND BREAK APART. THIS WAS REPAIRED BY THE DEALER. THE DEALER HAD TO REPLACE THE BRAKES, CALIPERS, AND ROTORS ALONG WITH THIS REPAIR. BOTH REAR BRAKES AND HOUSING ASSEMBLIES WERE ALSO REPLACED, THE DEALER NOTED THEY TOO WERE RUSTED. ABOUT A WEEK AFTER THE REPAIR WHILE DRIVING THERE WAS A HISSING NOISE AND THOUGHT THAT THE TIRE MAY BE GOING FLAT. THE TIRE WAS NOT FLAT. THE CONTACT SLOWED AT A STOP SIGN, AND WHEN APPLYING BRAKE PRESSURE THERE WAS A GRINDING AND CLANKING NOISE EACH TIME BRAKE PRESSURE WAS APPLIED. THE CONTACT DROVE HOME. UPON INSPECTION OF THE VEHICLE NOTICED THE CALIPER FELL OFF AND THERE WAS A GROVE ON THE REAR DRIVERS SIDE RIM. THE VEHICLE HAS BEEN BACK TO THE DEALER. THE DEALER TOWED THE VEHICLE BACK TO THE SHOP AND DETERMINED THERE WAS A BOLT FROM THE CALIPER THAT HAD SNAPPED AND CAUSED THE CALIPER TO FALL OFF. THE DEALER IS CURRENTLY COMPLETING REPAIRS ON THE VEHICLE. NHTSA RECALL NHTSA 05V379000 INVOLVING THE ANTI LOCK BRAKES WAS ISSUED , BUT CONTACT WAS UNSURE IF THIS VEHICLE WAS COVERED UNDER THE RECALL. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Sep 12, 200560,000 milesNY

ABS BRAKE MALFUNCTION IN 2002 SUBURBAN. GM SAYS HAVE TO WAIT UNTIL DEC. TO REPAIR. *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash2 injured
Filed Sep 12, 2005IL

I WAS PULLING INTO A PARKING SPACE AND MAY ANTILOCK BRAKES ENGAGED AND THE VEHICLE WOULD NOT STOP. I WAS STOPPED BY A BRICK WALL. BOTH MY CHILD AND I WERE IN THE CAR AT THE TIME OF THE ACCIDENT. WE BOTH SUFFER FROM SORE NECKS AND BACKS. I DID CONTACT GM'S PRODUCT LIABILITY GROUP AT THE TIME AND WAS TOLD NO PROBLEM EXISTED. I CONTINUED TO DRIVE THE CAR AND THE ANTI-LOCK BRAKE PROBLEM BECAME SO BAD THAT I HAVE DISCONTINUED USING THE CAR. *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 31, 200584,990 milesMA

ABS ACTIVATES AT LOW SPEED BRAKING... MORE DIFFICULT TO STOP AND SCARY BECAUSE UNEXPECTED...DEFINITELY A SAFETY ISSUE.. THE CAR STARTED HAVING PROBLEMS FALL 2004, BROUGHT THE CAR TO THE DEALERSHIP FOR REPAIR.. PROBLEM SEEM TO BE FIXED.. BUT RECENTLY STARTED HAVING THE PROBLEM AGAIN. *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Aug 30, 200558,000 milesFL

PURCHASED A NEW 2002 SUBURBAN K2500 IN AUG OF 2002. AT 17,000 MILES, THE AIR CONDITIONING WENT OUT. DEALER REPLACED THE COMPRESSOR. AT 27,000 MILES, THE FUEL GAUGE SHOWED EMPTY WHEN THE TANK WAS FULL. DEALER REPLACED REAR FUEL TANK SENDING UNIT. AT 55,000 MILES, THE FUEL TANK AGAIN SHOWED EMPTY WITH A FULL TANK AND THE ENGINE SURGED. THE DEALER (BOB STEELE IN COCOA FL) REPLACED THE FUEL PUMP IN THE REAR TANK AND THE SENDING UNIT IN THE FRONT TANK UNDER MY EXTENDED WARRANTY WITH A DEDUCTIBLE. DEALER STATED THIS WAS NOT A RECURRENCE OF THE PROBLEM BEFORE. AT 58,000 MILES THE CAR STALLED WHILE CROSSING OVER A BUSY BRIDGE/CAUSWAY AT APPROX. 60 MPH. "REDUCED ENGINE POWER" GLARED ON THE WARNING INDICATOR, POWER STEERING WAS LOST AND LIGHTS ON THE DASH WERE FLASHING ERRATICALLY. LUCKILY, I HAD CRESTED THE TOP OF THE CAUSWAY AND MANAGED TO STEER TO THE TINY SHOULDER WITHOUT CRASHING INTO ANYBODY. THE CAR WOULD NOT START IMMEDIATELY, BUT AFTER TRYING FOR FIFTEEN MINUTES I WAS ABLE TO GET IT STARTED AND DRIVE HOME. I CALLED THE DEALER (IT WAS FIVE MINUTES TO CLOSING TIME) AND WAS TOLD TO BRING IT IN THE NEXT DAY. IT STALLED AGAIN AT A TRAFFIC LIGHT ON THE WAY TO THE DEALER BUT STARTED IMMEDIATELY. THE DEALER REPLACED THE THROTTLE POSITION SENSOR UNDER MY EXTENDED WARRANTY WITH DEDUCTIBLE AND AGAIN STATED THAT NONE OF THESE FUEL/STALLING PROBLEMS WERE RELATED. THE CAR STALLED AGAIN RECENTLY AND THE DEALER SAID TO BRING IT IN IF IT HAPPENS AGAIN. THIS IS STARTING TO BECOME A VERY DANGERO

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 30, 2005NY

2002 CHEVROLET SUBURBAN. ANTILOCK BRAKING SYSTEM COMING ON OFTEN WITH LOW SPEED BRAKING. DEALERSHIP CONFIRMED SAME BUT SAID NOT TO WORRY ABOUT IT. NOW PROBLEM IS WORSE AND CAR IS OUT OF WARRANTY. *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 30, 200569,624 milesMD

MY WIFE COMPLAINED THAT THE BRAKE SYSTEM WAS NOT FUNCTIONING PROPERLY ON OUR 2002 SUBURBAN. RANDOM FAILURES OCCURRED WITH THE ABS SYSTEM AT LOW SPEED WHILE COMING TO A STOP. PEDAL DID NOT RESPOND, PULSED AND VIBRATED. MALFUNCTION OF ABS BRAKE SYSTEM WAS IDENTIFIED AS CORROSION ISSUE SURROUNDING ABS SPEED SENSOR MOUNTING SURFACE. SPEED SENSORS WERE REMOVED AND AREAS CLEANED OF ALL CORROSION AND RUST. ELECTRICAL READINGS IMPROVED PERFORMANCE OF ONE SIDE (320MVAC PLUS) BUT DID NOT IMPROVE SECOND SENSOR (LESS THAN 200MVAC). FURTHER EVALUATION OF THE SENSOR REVEALED SIGNIFICANT WARPAGE TO THE SENSOR BASE ATTRIBUTED TO CORROSION. REQUIRED AIR GAP COULD NOT BE OBTAINED DUE TO THE WARPED BASE. REPLACED BOTH SENSORS. ELECTRICAL READING ON NEW SENSORS WERE GREATLY IMPROVED AND NO FURTHER MALFUNCTIONS HAVE OCCURRED. *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 23, 200562,000 milesNJ

UPON STEPPING ON THE BRAKE AT LOW SPEED ANTI-LOCK BRAKES KICKED IN, BUT DID NOT STOP. NEEDED TO STEP ON BRAKE SEVERAL TIMES FOR THE VEHICLE TO STOP.

Steering
Filed Aug 16, 2005NC

I HAVE A 2002 CHEVROLET SUBURBAN, 1500 LT, 4WD. THE SUBURBAN WAS SERVICED ROUTINELY AT THE DEALER AND HAD 69,000 MILES. THE SHAFT IN THE POWER STEERING PUMP BROKE CAUSING COMPLETE AND TOTAL LOSS OF STEERING CONTROL. FORTUNATELY THIS HAPPENED OFF OF THE MAIN ROADWAY AND AT LOW SPEED, BUT CAUSED A COMPLETE LOSS OF STEERING ABILITY. IF THIS HAD HAPPENED ON THE HIGHWAY AT HIGH SPEED, THE EVENTS COULD HAVE BEEN FATAL. *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 15, 200548,000 milesMI

ANTILOCK BRAKING SYSTEM NEEDING TO BE REPAIRED WITH ONLY 49000 MILES ON VEHICLE. *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 12, 200550,000 milesPA

THE BRAKES ON MY 2002 SUBURBAN BEGAN KICKING BACK DURING STOPS ON DRY CLEAN PAVEMENT NEAR THE END OF THE STOP. THIS CAUSED US TO DRIFT PAST STOP SIGNS ON A NUMBER OF OCCASIONS AND CAUSED NEAR COLLISIONS IN SLOW MOVING PARKING LOT DRIVING. I TOOK THE VEHICLE TO A LOCAL DEALER, HAWKINS CHEVROLET OLDSMOBILE, INC. AND WAS TOLD THE ABS SPEED SENSOR WAS CORRODED AND NOT WORKING PROPERLY. THEY REPLACED THE ABS SPEED SENSORS ON THE TWO FRONT WHEELS ON 8/25/05 UNDER INVOICE CTCS85504. I INQUIRED ABOUT WHETHER THIS WOULD BE REPLACED FOR FREE GIVEN THE OBVIOUS SAFETY IMPLICATIONS AND WAS TOLD TO FILE A CLAIM WITH GM CUSTOMER SERVICE. THE SERVICE REP SAID THAT THIS WAS NORMAL WEAR AND TEAR AND DENIED THE CLAIM, BUT REGISTERED A COMPLAINT UNDER FILE# 1-355599627 ON 8/12/05. I CONDUCTED FURTHER RESEARCH ON THE INTERNET AND FOUND A NEWS ARTICLE ABOUT THE GM RECALL FOR THIS SAME DEFECT IN CANADA. *JB

Parking Brake
Filed Aug 11, 200533,981 milesFL

WE HAD TO HAVE THE PARKING BRAKE SHOES REPLACED ON OUR 2002 CHEVROLET SUBURBAN EVEN THOUGH WE NEVER USED THE PARKING BRAKE. IT HAD 33,981 MILES ON IT AT THE TIME. *JB

Power Train › Driveline › Differential Unit
Filed Aug 11, 200533,981 milesFL

WE HAD TO HAVE PINION & SIDE BEARINGS REPLACED AND THEY RECONDITIONED DIFFERENTIALS. THIS IS A FAMILY VEHICLE THAT DOES NOT PULL HORSE TRAILERS OR A BOAT! *JB

Seat Belts › Rear/Other
Filed Aug 11, 200533,981 milesFL

THEY HAD TO REPLACE THE REAR 3RD ROW SEAT BELT RETRACTOR. IT WAS BROKEN WHEN PURCHASED. *JB

Power Train › Driveline › Universal Joint
Filed Aug 11, 200541,391 milesFL

AFTER HAVING OTHER REAR-END WORK DONE EARLIER, WE HAD TO HAVE THEM REPLACE TWO U-JOINTS. *JB

Power Train › Automatic Transmission › Torque Converter
Filed Aug 11, 200543,391 milesFL

AFTER NUMEROUS OTHER REPAIRS TO THIS VEHICLE, IT STARTED WHINING THROUGH THE FIRST FEW GEAR CHANGES. THE GM SHOP SAID THAT THE TORQUE CONVERTER WENT OUT AND THEY HAD TO OVERHAUL THE TRANSMISSION. IT IS STILL IN THE SHOP BECAUSE AFTER THEY PUT EVERYTHING BACK TOGETHER, THE WHINING NOISE IS STILL THERE. AFTER 11 DAYS AND THREE TEAR DOWNS AND REBUILDS, THE MECHANIC IS AT A LOSS AS TO WHAT IS WRONG. *JB

Seat Belts
Filed Aug 11, 2005CA

OVERLY SENSITIVE SEAT BELT MECHANISM. SLIGHTEST MOVEMENT WHILE DRIVING WILL CAUSE SEAT BELT TO LOCK, RESTRICTING THE PERSON DRIVING FROM NECESSARY MOVEMENT SUCH AS, LOOKING BEHIND VEHICLE BEFORE REVERSING OR LANE CHANGING, TAKING THE TICKET FROM MACHINE IN PARKING STRUCTURES, ECT. SEAT BELT HAS BEEN CHANGED ONCE BUT CONTINUES TO BE A PROBLEM. PROBLEM HAS BEEN WITH AUTO SINCE PURCHASED. *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Abs Warning Light
Filed Aug 3, 200547,000 milesOK

2002 SUBURBAN WHEEL SPEED SENSOR FAULT. *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 1, 2005IL

DT: THE CONSUMER STATED THAT THE ANTILOCK BRAKES PULSATED WHILE THE PEDAL WAS PRESSED AND AS A RESULT THE VEHICLE WOULDN'T STOP. THE SERVICE DEALER STATED THAT THIS IS A KNOWN PROBLEM.*AK *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 22, 200535,000 milesWI

DT: WHILE DRIVING UNDER 10 MPH THE BRAKES WILL NOT HOLD. NO INDICATOR LIGHTS CAME ON. TOOK VEHICLE TO MECHANIC WHO EXPLAINED THAT THIS WAS AN ABS PROBLEM. THIS PROBLEM OCCURRED EVERYTIME THE CONSUMER DROVE THE VEHICLE. *AK *NM

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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